CTEK CHARGESTORM Connected User manual

Volume
1

1
Charging station model CHARGESTORM® Connected
User Manual
CHARGESTORM®
Connected

User manual CHARGESTORM® Connected
CTEK E-Mobility Center
Malmgatan 4
SE-602 23 Norrkoping, Sweden
Phone: [phone] • Fax [phone]
Email: [e-mail]
Document number: Pd_UM_0005, version A.7
Article number: 710-00001

Notice
This manual is delivered “as is” and contain content that can change without prior notice. CTEK E-
Mobility does not guarantee that everything is correct in the manual. CTEK E-Mobility is not responsible
for faults or incidents or damages that can be traced to the usage of this manual.
© Copyright CTEK E-Mobility. All rights restricted. copying, adaption, or translation of this manual is
strictly forbidden without written approval by CTEK E-Mobility, except what is regulated by copyright
laws.
Version
Version A ......................................... June 2019

Table of Content
Models and variants................................................................. 1
Content ....................................................................................2
More information.............................................................................2
Identify parts on CHARGESTORM® Connected ............................3
Usage.......................................................................................4
Connect the vehicle.........................................................................4
Open access...................................................................................4
RFID access ...................................................................................4
Status symbols................................................................................5
CTEK E-Mobility warranty statement........................................7
Support for CHARGESTORM® Connected..............................9

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User Manual 1
CHARGESTORM® CONNECTED -
introduction
CHARGESTORM® CONNECTED, a flexible charging station for electrical
vehicles.
ongratulation! Your CHARGESTORM®Connected is setting a new standard for charging stations. It
has a modern design, is easy to use and support many useful functions related to charging of electrical
vehicles.
Models and variants
The charging station comes in many variants (different charging power and number of outlet for example). For
a complete list of models check out the data sheet. Common for CHARGESTORM® Connected models is the
support to connect to a back-end system/Web portal.
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Content
The charging station is delivered with:
1. The charging station, CHARGESTORM® Connected
2. User manual and installation manual
3. 2 pcs key to open the unit
4. Cable gland and cover for incoming power supply and network
5. Holder for charging gun (in case the charging station is equipped with fixed cable)
More information
1. Installation manual shows how to mount the charging station, connect supply cable and how to
connect charging station to internet (Pd_IM_0011).
2. Data sheet, downloaded from our web site: www.ctekemobility.com

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Identify parts on CHARGESTORM® Connected
Figure 1 Parts
1) Front panel. The front panel be put down when unlocked.
2) Display with charging status symbols. Status symbols visualize current charging state of the charging
station. The status indication shows status per outlet. Also, an RFID-symbol is part of the display.
3) Back cover
4) Technical box. In the box is charging control electronics mounted. To enter the box must the lock on the
top be opened with the key
5) Electrical Vehicle connector. Connector type depends on model. Type connector is either an outlet or a
fixed cable with a charging gun in the end.

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Usage
CHARGESTORM® CONNECTED, a charging station easy to use.
o charge your electrical vehicle from CHARGESTORM® Connected is fun and simple. The charging
station can operate in two different authentication modes. The first mode is ”open access”,charging
starts immediately when the vehicle is connected to the charging station. The second mode, ”RFID
access”,will not start charging until an RFID access card has been used for authentication.
Connect the vehicle
To start charging connect an electrical vehicle cable to the outlet, see position 5 in Figure 1. Note that the
cover must be opened. Charging will start when the blue battery symbol is activated. In case the charging
station is equipped with a fixed charging cable shall the charging gun be connected to the vehicle to start
charging.
Open access
In open access mode is charging starting when cable is connected between vehicle and charging station. The
battery symbol will be pulsing in blue when charging is ongoing. See chapter Status indicators for explanation
of symbols.
RFID access
In RFID-mode must the driver use an RFID access card/tag before charging can take place:
1. The driver attaches the cable to the charging station (before RFID authentication takes place).
2. The charging station blinks twice in green to indicate that cable is detected .
3. The driver holds the RFID access card in front of the RFID symbol on charging station.
4. Charging station blinks in yellow while the validness of the RFID tag is controlled (max 40 sec.). Has
the tag been used earlier on the charging station will the validation duration be less than 1 second.
5. Based on validation result:
a. RFID-symbol blinks green when RFID tag is approved. Charging starts.
b. RFID-symbol blinks red when RFID tag is not approved. Charging will not start.
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6. On successful RFID identification will charging start and the blue battery symbol is activated until cable
is unplugged.
7. END
Note
There are many different RFID-tags. If your tags are not coming from CTEK E-Mobility contact
us and we will check if your tags are compatible with the charging station. ISO1443A/Mifare is the
supported RFID-standard.
Status symbols
Figure 2 Status symbols
The following table explains the status symbols.
Symbol
Symbol color
Mode (RFID
/ Open)
Explanation
Open
RFID-symbol not active
Green
RFID
Waiting for RFID-tag
blinking Yellow
RFID
Authentication in progress. Wait!
Blinking Green
RFID
RFID-tag approved. Charging will now start.

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Blinking Red
RFID
RFID-tag access denied (User not authorized for
charging).
Green
RFID/Open
Available and ready for charging.
Solid Blue
RFID/ Open
Car connected but not charging. U
(Could be fully charged)
Blinking Blue
RFID/ Open
Charging in progress
Solid Red
RFID/ Open
Alarm active. Most often has a fuse tripped. Charging
station need service.
Blinking Red
RFID/ Open
Outlet has a temporarily fault. The fault could be one
of the following:
•Time limit for authentication reached.
•PP-signal cannot be read from cable (Only
applicable for type 2 outlet)
•Outlet motor could not lock cable.
•Vehicle requested ventilation, MODE D
-
Charging station is deactivated, implying no symbol
active. The charging station has been configured to
be inactive or in progress of a restart. Could be used
to prohibit usage during planned maintenance.
Blinking Blue
-
The charging station has connected to back
end/portal. Only showed during boot up. The
blinking will take place for 5 seconds.
Blinking Red
RFID/Open
The charging station has failed to connect to the
portal during start up. Only showed during boot up.
The blinking will take place for 5 seconds.
Note
If no power is available to the charging station are no symbols active. Request service.

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CTEK E-Mobility warranty statement
Warranty conditions for CHARGESTORM® Connected.
1. CTEK E-Mobility warrants to you, the end-user customer, that the product CHARGESTORM®
Connected, accessories, and supplies will be free from defects in materials and workmanship after
the date of purchase, for one year. If CTEK E-Mobility receives notice of such defects during the
warranty period, CTEK E-Mobility will, at its option, either repair or replace products which
prove to be defective. Replacement products may be either new or equivalent in performance to
new.
2. CTEK E-Mobility warrants to you that CTEK E-Mobility software will not fail to execute its
programming instructions after the date of purchase, for the period specified in 1, due to defects
in material and workmanship when properly installed and used. If CTEK E-Mobility receives
notice of such defects during the warranty period, CTEK E-Mobility will replace software which
does not execute its programming instructions due to such defects.
3. CTEK E-Mobility does not warrant that the operation of CTEK E-Mobility products will be
uninterrupted or error free. If CTEK E-Mobility is unable, within a reasonable time, to repair or
replace any product to a condition as warranted, you will be entitled to a refund of the purchase
price upon prompt return of the product.
4. CTEK E-Mobility warranty is valid in any country or locality where CTEK E-Mobility has a support
presence for this product and where CTEK E-Mobility has marketed this product. The level of
warranty service you receive may vary according to local standards. CTEK E-Mobility will not
alter form, fit or function of the product to make it operate in a country for which it was never
intended to function for legal or regulatory reasons.
5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by CTEK E-Mobility, (c)
unauthorized modification or misuse, (d) operation outside of the published environmental
specifications for the product, or (e) improper site preparation or maintenance.
6. To the extent allowed by local law, the above warranties are exclusive and no other warranty or
condition, whether written or oral, is expressed or implied and CTEK E-Mobility specifically
disclaims any implied warranties or conditions of merchantability, satisfactory quality, and fitness
for a particular purpose. Some countries, states or provinces do not allow limitations on the
duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
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warranty gives you specific legal rights and you might also have other rights that vary from
country to country, state to state, or province to province.
7. To the extent allowed by local law, the remedies in this warranty statement are your sole and exclusive
remedies. Except as indicated above, in no event will CTEK E-Mobility or its suppliers be liable for loss
of data or for direct, special, incidental, consequential (including lost profit or data), or other damage,
whether based in contract, tort, or otherwise. Some countries, states or provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
The warranty terms contained in this statement, except to the extent lawfully permitted, do not exclude,
restrict or modify and are in addition to the mandatory statutory rights applicable to the sale of this
product to you.

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Support for CHARGESTORM® Connected
Support view.
TEK E-Mobility offers our customers several channels. If you have questions or problem, here follows
our support channels:
1. Search for information in this User Manual.
2. Visit CTEK E-Mobility web site: www.ctekemobility.com
3. Email to CTEK E-Mobility support address: [e-mail]
4. Call CTEK E-Mobility support (for phone number see web site).
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