CTEK CHARGESTORM CONNECTED 2 User manual

USER MANUAL
MULTILINGUAL
MANUAL
CHARGESTORM® CONNECTED 2

2User & installation instructions CTEK AB
Content
CHARGESTORM® CONNECTED..............................................2
Product description ..............................................................2
Intended use............................................................................2
In the box........................................................................................2
Overview.........................................................................................3
Status symbols.......................................................................3
To charge the vehicle.................................................................4
Open access & RFID access..............................................4
To connect CHARGESTORM® CONNECTED
to the vehicle ...........................................................................4
To start charging with open access................................4
To start charging with RFID access ................................4
Installation ....................................................................................5
Introduction..............................................................................5
Safety .........................................................................................5
Optional equipment...............................................................5
To check before installation...............................................5
To prepare the location for installation..........................5
To install the charging station on a wall........................5
To install the charging station on a pole .......................6
To do the cable installation ................................................6
To install the power cable ...................................................6
To install the network cable and the 4G-modem
(optional)...................................................................................7
To finish the installation ......................................................7
To change the configuration settings........................... 8
To do a installation tests.....................................................9
To do maintenance tests ....................................................9
To recycle the product .........................................................9
Intended use
This charging station is intended for wall-mounted or pole-mounted use.
The charging station is intended for both restricted and non-restricted locations.
In the box
1
2
3
4
5
6
7
8
9
10
15 13
14
11
12
16
1. The charging station CHARGESTORM® CONNECTED 2.
2. Two keys.
3. User and installation instructions.
4. Cover for cable inlet and cable glands (M25 and M12).
5. Holder for charging connector (for variants with fixed cable).
6. Insulation tube.
7. Five ST6.3 mounting screws.
8. Four rubber gaskets.
9. Five washers.
10. Two jumpers (2-way & 3-way for variants with one phase).
11. Wall bracket.
12. Station bracket
13. Two push-clips
14. Two ST4 screws for push-clips
15. Two wall-mounting spacers
16. Drilling template
Technical data............................................................................10
Overcurrent and short-circuit protection...................10
Part specific data.................................................................10
CTEK warranty statement ......................................................11
Limited warranty ...................................................................11
Circumstances that will void the limited warranty...11
Additional information.........................................................11
National usage restrictions ..............................................11
Copyright.......................................................................................11
Revisions..................................................................................11
Abbreviations ..............................................................................11
Electrical schematics...............................................................11
CHARGESTORM® CONNECTED
Product description
CHARGESTORM® CONNECTED is a multi usage station for electrical vehicles.
1 2 3
The charging station comes in several variants, such as for dierent output
power levels, number of outlets and type of outlets (1 - Type 2 socket, 2 -
hardwired Type 2 plug, 3 - Type 2 socket with shutter). For a complete list of
article numbers, download datasheet at www.ctek.com.
NOTE: Refer to the top of the charging station for model information.
CHARGESTORM® CONNECTED 2 is an improved and updated version of our
advanced EV charger with a range of functions and built in safety features. It
has a powerful charge controller, which can handle dual type 2 outlets/charging
cables and oers load balancing support through NANOGRID™.
Overheating protection
At high temperatures the charging station's algorithm will determine the optional
current. This reduces the risk of overheating and damaging the charging station
without preventing the use of the device.

User & installation instructions 3 CTEK AB
EN
Overview
1
2
3
4
5
6
1. Front panel.
2. Display with charging status symbols.
3. Back cover.
4. Technical box.
5. Electrical Vehicle outlet.
6. Electrical Vehicle outlet (fixed cable).
Status symbols
SYMBOL COLOR MODE EXPLANATION
Open RFID symbol not active.
Solid green RFID Waiting for RFID tag.
Flashing
Yellow
RFID Authentication in progress. Please wait!
Flashing
Green
RFID RFID tag approved. Charging will now
start.
Flashing
red once
RFID RFID tag access denied (user not
authorized for charging).
SYMBOL COLOR MODE EXPLANATION
Solid green RFID/
Open
Available and ready for charging.
Flashing
green
RFID Waiting for cable connection or
authentication.
Solid Blue RFID/
Open
Vehicle connected but not charging (for
example, the vehicle is fully charged or
the charging session is paused).
Flashing
Blue
RFID/
Open
Charging in progress.
Solid Red RFID/
Open
Alarm active. Attempt resetting RCD my
connecting a vehicle using a charging
cable, which will trigger the charging
station to carry out self-diagnostics.
If the fault persists, check whether
the MCB (fuse) has tripped. Open the
technical box and reset the MCB.
Outlet has a temporary fault. The fault
could be one of the following:
• Time limit for authentication reached.
• PP-signal cannot be read from cable
(Only applicable for type 2 outlet).
• Outlet motor could not lock cable.
Solid Blue - The charging station has connected to
cloud backend. Only displayed during
boot up. The flashing will take place for
5 seconds.
Solid Red RFID/
Open
The charging station has failed to
connect to the cloud backend during
start up. Only displayed during boot up.
NOTE: If the charging station has no active symbols, the charging station
is inactive. This could be due to the charging station being configured to
be inactive, or the station restarting, or it could be undergoing planned
maintanence.

4User & installation instructions CTEK AB
To start charging with open access
1
2
To charge the vehicle
Open access & RFID access
A B
The charging station can operate in two dierent
authentication modes, open access (A) and RFID
access (B). Open access means that the charging
starts immediately when the vehicle is connected
to the charging station. RFID access means that the
charging does not start until a RFID tag has been
used for authentication. Some operators also oer
additional authentication, such as a mobile app.
NOTE: There are many dierent RFID formats.
Contact CTEK if your RFID tags are not original CTEK
RFID tags to make sure that your RFID tags are
compatible with the charging station. The supported
RFID standard is ISO1443A/Mifare.
To connect CHARGESTORM®
CONNECTED to the vehicle
1
2
To start charging with RFID access
1
2
< 1 cm
3
4
5
6
NOTE: CTEK recommend keeping EV charger
firmware up to date.

User & installation instructions 5 CTEK AB
EN
Installation
Introduction
This part of the instructions shows how to install the
charging station CHARGESTORM® CONNECTED.
Safety
• Only an accredited electrician is allowed to
perform the installation described in this
document.
• Read and follow the instructions in this
document before installation and operation of
the product.
• Installation must fulfill local safety regulations.
• Do not use adaptors or conversion adapters
with this product, according to IEC61851
standard requirements.
• This charging station does not have ventilated
charging.
• Make sure the cables in the charging station
are not loose due to vibrations during
transportation. If any cables are loose,
reconnect the cables and tighten the screws.
• The installation is recommended to be carried
out by two persons.
• Use safety shoes during installation.
Tools
Mini-USB
> 2000 mm
• Mifare Classic/IEC 14443 Type A and
compatible RFID tag (in case RFID shall be
used).
• Computer/Laptop (OS: Linux or OSX is
recommended, Windows 10/11 requires USB
driver installation).
Optional equipment
• Pole mount kit for a pole diameter of 60 mm.
Article number 920-00010 (only if added).
• Pole mount kit for two boxes, to enable
maximum four EV connectors from one pole.
Article number 922-00018.
To check before installation
Carry out the following checks prior to cable
installations:
1. Avoid installation of the EV charger in direct
sunlight. If the product is installed in direct
sunlight, symbol visibility is decreased and the
temperature of the product increases. This will
trigger the overheating protection and limit the
charging current.
2. Decide if the unit should be installed outdoors
or indoors.
a For outdoor installation, the power cable
and network cable are recommended to be
installed from below to prevent water from
entering the technical box from the top.
b. For indoor installation, the power cable and
network cables can be installed either from
the top or from the bottom of the technical
box.
NOTE: For installations with a power cable
diameter greater that 17 mm, the power
cable must be installed from below.
To prepare the location for
installation
1. Determine the mounting position of the charg-
ing station.
a. Make sure that there is enough space
available for normal operation.
12-24 kg
Min
350 mm
Min
300 mm
1100-
1500 mm
500-
1500 mm
b. When installing on a wall, make sure that
the wall material is suitable for mounting of
the box. The wall must withstand the weight
of the charging station. Do not install the EV
charger in any enclosures.
c. For installation on a pole, refer to the
manual for the pole mount kit.
To install the charging station on a
wall using the mounting bracket
224
160
24643
[mm]
80
13
1. Drill five holes in the wall that align with the
locations shown in the drilling template.
2. Unlock and open the technical box with the key.
3. Carefully remove the protection cover.

6User & installation instructions CTEK AB
!
4. Attach the wall bracket to the desired wall
using the included three ST6.3 screws.
5. Locate two screw holes in the middle of the
charging station, attach the station bracket
to it using the included push-clips and tighten
them using provided ST4 screws.
6. Position the charging station on the wall by
sliding the station bracket into the wall bracket.
7. Locate two screw holes at the top of the
charging station, insert the included spacers
from the outside, and fix the station to the wall
using the two included ST6.3 screws. Make
sure the rubber gaskets and washers are used
during the installation.
CAUTION: Do not install the charging station without
the rubber gaskets. Otherwise it can leak in water
and cause damage to the EV charger.
3. If the power cable and network cable should
be installed from below or from the back,
drill a hole using a step drill. Alternatively,
make a hole using the provided knockouts in
the backplate of the station, if available. It is
recommended to use additional sealant to
prevernt water instrusion.
CAUTION: Make sure not to damage
the components inside the unit when
drilling or making holes using knockouts.
4. Install the cable glands in the holes to protect
the unit from dust and water penetration.
NOTE: The cable gland for the power cable that
is delivered with the product supports cable
dimensions between 11-17 mm and the gland for the
network cable supports cable dimensions 3-6 mm.
5. If the power cable and network cable are
installed from the top, there are two holes on
the top of the unit. Install the power cable to
the larger hole (M25) and the network cable to
the smaller hole (M12).
8. Make sure that the charging station is firmly
installed on the wall.
9. Make sure to cover all open holes with silicon or
rubber gaskets to protect the charging station
against water.
To install the charging station on a
wall without the mounting bracket
1. Drill four holes in the wall that align with the
locations shown in the drilling template.
2. Unlock and open the technical box with the key.
3. Carefully remove the protection cover.
!
4. Install the charging station in the selected
location with the rubber gaskets first and then
the washer and the four ST6.3 screws.
CAUTION: Do not install the charging station without
the rubber gaskets. Otherwise it can leak in water
and cause damage to the EV charger.
5. Make sure that the charging station is firmly
installed on the wall.
6. Make sure to cover all open holes with silicon or
rubber gaskets to protect the charging station
against water.
To install the charging station on a
pole
• For installation on a pole, refer to the manual
for the pole mount kit.
To do the cable installation
1. Make sure that the power is o.
AA 16 mm2
2. Make sure that the cable installation is
dimensioned (A) for the charging station.
CAUTION: The cable glands must be replaced if the
cables are outside this specified range.

User & installation instructions 7 CTEK AB
EN
To install the power cable
1. Pull the power cable through the cable gland.
Min
500 mm C CBA
ABC
L1 L2 L3 N PE
CB
A
ABC
L1 L2 L3 N PE
L1
L1
L2
L2
L3
L3
N
N
PE
PE
L1 L2L3 NPE
18-20 mm
2. Make sure that the protected ground wire is
longer than the other wires so that it will be the
last wire to detach if it is pulled.
3. Strip the wires approximately 18-20 mm at the
end of the power cable. The cross-sectional
area of the power cable must not exceed 16
mm2. Follow the instructions on the previous
page.
4. Connect the supply wires to the terminal
blocks.
NOTE: The terminal blocks are of push-in type. Make
sure that the cables are properly connected.
NOTE: For regional dierences of the grounding
system, such as IT-Nett, refer to the supply input
schematic in Appendix B.
NOTE: For single phase supplies, 3-way jumper
should be used across L1, L2 and L3. For two-phase
supplies, 2-way jumper should be used across
L1 and L2 terminals. For further details refer to
Appendix A.
To install the network cable and the
4G-modem (optional)
B
C
D
E
G F
A
AController board
BRJ45
CUSB
DMini-USB
E4G-modem
FU.FL Antenna
contact
GSIM-card slot
If the charging station shall be connected to
NanoGridTM - Load balancing, or to the Charge
Portal - The cloud based charging portal online, the
following must be done.
• Enclose the network cable with the attached
insulation cable. The network cable in the
powerbox needs extra insulation for electrical
safety reasons.
• If the charging station is behind a firewall and
will be connected to a backend system, open
DNS (port 53) and https/wss (port 443) in
the firewall. Open ftp to allow remote firmware
upgrades.
• If Ethernet shall be connected, use a network
cable of type Cat5 or better. Connect the
network cable to the RJ45 connector on the
control board. The control board is located
on the front panel. When the network cable
is connected the activity LED in the RJ45
connector activates.
Mini SIM
15x25mm
• If 4G shall be connected, install an activated
SIM card in the charging station. The PIN
must be disabled and the subscription with
recommendation of a minimum of 2 GB/
month depending on the OCPP protocol
communication from the operator. Make sure
that the antenna cable is attached in both
ends.

8User & installation instructions CTEK AB
To finish the installation
1. Carefully install the protection cover.
2. Close and lock the technical box with the key.
3. Put the cover on the key lock.
4. Turn on the power from the distribution panel.
NOTE: It may take one to two minutes for the charger
to start.
5. Make sure that the green connector symbol on the front panel activates.
To change the configuration settings
NOTE: For most installations no change of the configuration is needed.
NOTE: CTEK recommend that the installation technician documents the result of
the configuration tests in the dedicated protocol.
1. If the computer runs on Microsoft Windows, Download the CCU Drivers
from the webbsite. Follow the instructions given on the website.
NOTE: For Linux and Mac OSX, the USB driver is part of the operating system.
2. Connect the USB cable between the computer and the mini USB port on
the controller board.
3. Open the web browser and log in to the local web interface at
http://192.168.7.2
The user name and password are both “ccu”.
NOTE: CTEK recommend web browser Google Chrome for this action.
To configure the network interface (Ethernet)
2
3
4
1
5
1. Navigate to Configuration>Interface>General and select WAN = Wire.
2. Navigate to Configuration>Interface.
3. Select Wire.
4. Select DHCP or Static. If Static is selected, also enter IP address, netmask
and gateway.
5. Press Save at the bottom of the page.
To configure WWAN (4G)
2
3
4
1
5

User & installation instructions 9 CTEK AB
EN
NOTE: WWAN is a specific 4G mode and is usually more robust than PPP.
1. Navigate to Configuration.
2. Select Interface.
3. General and select WAN = modem (WWAN)
4. Navigate to Configuration>Interface>WWAN and enter APN applicable for
the selected 4G operator. Leave remaining fields empty.
5. Press Save at the bottom of the page.
To configure PPP (4G)
2
3
4
1
5
1. Navigate to Configuration.
2. Select Interface.
3. General and select WAN = modem (PPP).
4. Navigate to Configuration>Interface>PPP modem and enter APN applicable
for the selected 4G operator. Leave remaining fields empty.
5. Press Save at the bottom of the page.
To configure current limit
2
1
3
NOTE: Change the settings of the current limit if the current limit must be lower
that the charging status fuse level.
1. Navigate to Configuration.
2. Select Outlet.
3. Change the settings for the current limit.
To configure URL and charging station identity (ChargeboxID) to the
portal
1. Do a check of the status page to make sure that the internet access op-
erates correctly.
2. Make sure that the OCPP ChargeboxID and server address is known. This
information should be provided by the portal operator. If CTEK's portal
“Charge Portal” is used, the URL to the portal has the format that follows:
wss://<companyname>.oamportal.com/Ocpp/websocket.
NOTE: The ChargeboxID must be unique and not contain more than 22
characters. The selected portal must support OCPP v1.5 or v1.6.
3. Navigate to Configuration>Backend and enter the ChargeboxID.
4. Set the communication protocol to OCPP v1.5 or v1.6.
5. Enter the backend address. Usually the other parameters may remain
unchanged.
6. Press Save at the bottom of the page.
7. Navigate to the status page and verify that the portal communication is
established.
To configure RFID
2
3
1
NOTE: For chargers without portal connection you can only add and remove RFID
tags from the web interface in the charger. For connected chargers you can only
change in the portal.
1. Navigate to Configuration>Outlet>Authentication and select RFID for all
outlets to activate RFID authentication with RFID tag before charging.
2. Add and delete approved RFID tags under Tag admin.
To do a installation tests
• Make sure that the charging station is firmly mounted on the wall/pole.
• Check the connection of the power cable and network cable. Tighten the
cable gland if it is necessary.
• If the installation is a Nanogrid Home setup, check the Communication
between the external EM and the Charger
• Charge a vehicle. Check the current and make sure that charging symbols
on the display operate correctly.
- Function control RFID
- Internet connection (4G/Router/Ethernet)
• Make sure that the weather protection of the lock is sealed correctly.
• Make sure that the display is lit.
• When the vehicle is charging, make sure that the LEDs on the protection
cover are green.
• Press the RCD test button on the protection cover to test the earthfault-
testing functionality. Charging should stop. To reset unplug and plug the
charging cable.
• Ensure the latest version of firmware is intalled before handover.
To do maintenance tests
Maintenance on the product must be done once a year.
• Ensure that the charging outlet/charging cable is in good condition.
• Replace the charging outlet/charging cable if it is necessary.
• Check the rubber gaskets. Remove any possible dirt from the rubber
gasket.
• If necessary, update the software.
• Check the cable gland. Tighten if it is necessary.
• Any damaged components must be replaced using CTEK approved or
original parts.
To recycle the product
The product must be recycled as electronic equipment. Follow the local
requirements for recycling of electronic equipment.

10 User & installation instructions CTEK AB
Technical data
POWER
Power input TN-S: 230/400 V AC
50Hz
IT: 230 V AC 50Hz
Max 64 A (depends on
model)
Power output AC
Connected to AC supply
network
Yes
Permanently connected
to the mains
Yes
Charging current Up to 32A (depends on
model)
Supply Connection TN-S: L1,L2,L3,N,PE
IT: L1,L2,PE
Fuses C-Characteristics.
Breaking capacity 6kA
Mode 3: 32A
Shutter: 20/40A
Standby-usage
consumption
18-20 W
Rated frequency, fn50 Hz
Rated diversity factor,
RDF
1
Rated insulation
voltage, Ui
250/400 V
Rated impulse
withstand voltage, Uimp
4 kV
Rated peak withstand
current, Ipk
6 kA
Rated short-time
withstand current, Icw
6 kA
Max prospective short-
circuit current, Icp
6 kA
Overvoltage category III
Technical data for RCD
Rated making and
breaking capacity, Im
200 A
MECHANICS
Weight Up to 24kg (depends on
model)
Dimension
H x W x D
449x 282x 160mm
MECHANICS
Material Front and back cover
in ABS plastic. Colored
zinc oxide metal box for
electronics.
Ingress Protection IP54
Ambient operation
temperature
-30°Cto+50°C
Altitude < 2000m
Relative humidity Up to 100% at +25°C
Storage temperature -30°C to +50°C
External mechanical
impact
IK10
INTERFACES
EV connector One or two Type 2 outlets or
Type 2 fixed cable
Display LED symbols
Enclosure lock Mechanical lock with key.
Energy meter Internal or MID-approved
depending on option.
RFID tag
standard
Milfare 1k, Milfare 1k+, Milfare
Classic. 13,5 MHz.
Connectivity 4G: Frequency band: LTE Cat-1,
B3 B8 B20 power class: 23dBm.
Fallback GSM/GPRS/EDGE
900MHz (Max: 2W) 1800 MHz
(Max: 1W).
RF Exposure Users recommended to remain
20cm away from the device
during operation.
COMPATIBILITY
Compliance IEC 61851-1, IEC 62196-
2, IEC 61439-7, CE
Approval Download the
Declaration of
Conformity from
www.ctek.com
Charging method Mode 3
Electric shock
protection
Class I equipment
Communication
protocol
OCPP 1.5 and 1.6
Pollution degree 3
Intended for use in EMC
Environment
B
SAFETY
Ground fault detection Built-in RCD Type A (IEC 60947-2), AC 30 mA, DC 6 mA
OVERCURRENT AND SHORT-CIRCUIT PROTECTION
Rated current, InSee Part specific data
Characteristic C
Rated short-circuit capacity, Icn 6 kA
Rated service short-circuit breaking capacity, Ics 7.5 kA
Let-through energy, I2t 36000 A2s
CONFORMITY
Hereby, CTEK AB declares that the radio equipment type, CHARGESTORM CONNECTED 2, is in compliance with
Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following Internet address:
https://www.ctek.com/uk/quality/doc
Part specific data
ART.NO RATED
VOLTAGE, Un
RATED
CURRENT, In
LEFT OUTLET RIGHT OUTLET
910-17049 230 V 16 A - Outlet, 1 ph, 230 V, 16 A
910-17062 230 V 32 A - Outlet, 1 ph, 230 V, 32 A
910-17050 230/400 V 16 A - Outlet, 3 ph, 230/400 V, 16 A
910-17028 230/400 V 32 A - Outlet, 3 ph, 230/400 V, 32 A
40-540 230 V 16 A - Shutter, 1 ph, 230 V, 16 A
40-538 230 V 32 A - Shutter, 1 ph, 230 V, 32 A
40-536 230/400 V 16 A - Shutter, 3 ph, 230/400 V, 16 A
40-534 230/400 V 32 A - Shutter, 3 ph, 230/400 V, 32 A
910-17045 230 V 16 A - Cable, 1 ph, 230 V, 16 A
910-17046 230 V 32 A - Cable, 1 ph, 230 V, 32 A
910-17047 230/400 V 16 A - Cable, 3 ph, 230/400 V, 16 A
910-17048 230/400 V 32 A - Cable, 3 ph, 230/400 V, 32 A
910-17042 230/400 V 32/16 A** Cable, 1 ph, 230 V, 16 A Outlet, 1 ph, 230 V, 16 A
910-17051 230/400 V 32/16 A** Outlet, 1 ph, 230 V, 16 A Outlet, 1 ph, 230 V, 16 A
910-17063* 230/400 V 64/32 A** Outlet, 1 ph, 230 V, 32 A Outlet, 1 ph, 230 V, 32 A
910-17059 230/400 V 32 A Outlet, 3 ph, 230/400 V, 16 A Outlet, 3 ph, 230/400 V, 16 A
910-17060* 230/400 V 64 A Outlet, 3 ph, 230/400 V, 32 A Outlet, 3 ph, 230/400 V, 32 A
40-539 230 V 32/16 A** Shutter, 1 ph, 230 V, 16 A Shutter, 1 ph, 230 V, 16 A
40-537* 230 V 64/32 A** Shutter, 1 ph, 230 V, 32 A Shutter, 1 ph, 230 V, 32 A
40-535 230/400 V 32 A Shutter, 3 ph, 230/400 V, 16 A Shutter, 3 ph, 230/400 V, 16 A
40-533* 230/400 V 64 A Shutter, 3 ph, 230/400 V, 32 A Shutter, 3 ph, 230/400 V, 32 A