CyberData 10845 User manual

Operations Guide for the
4-Port PoweredUSB 2.0 Hub
with Serial Ports and External Power Supply
Part #010845
Document Part #930105E
CyberData Corporation
3 Justin Court
Monterey, CA 93940
[phone]
The IP Endpoint Company

CyberData Corporation 930105E Operations Guide
Operations Guide for the 4-Port PoweredUSB 2.0 Hub 930105E
with External Power Supply 010845
COPYRIGHT NOTICE:
© 2018, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Technical Support 

The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://support.cyberdata.net/

Phone: [phone], Ext. 333
Email: [email protected]et
Fax: [phone]
Company and product information is at www.cyberdata.net.
The IP Endpoint Company

Operations Guide 930105E CyberData Corporation
Revision Information
Revision 930105E was updated on August 15, 2018 and has the following changes:
• Adds Section 1.1, "How to Identify This Product".
• Adds Section 1.3, "Specifications".
• Adds Section 1.4, "Compliance".

Operations Guide 930105E CyberData Corporation
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.

Operations Guide 930105E CyberData Corporation
Pictorial Alert Icons
GENERAL ALERT
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.

i
Operations Guide 930105C CyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Product features .......................................................................................................................2
1.3 Specifications ...........................................................................................................................2
1.4 Compliance ..............................................................................................................................3
1.4.1 CE Testing ......................................................................................................................3
1.4.2 FCC Statement ..............................................................................................................3
1.5 License note .............................................................................................................................3
1.6 Documentation note .................................................................................................................3
Chapter 2 Installing and Using the 4-Port PoweredUSB Hub 4
2.1 Product Components List .........................................................................................................4
2.1.1 Component Identification ...............................................................................................5
2.1.2 Product Compatibility .....................................................................................................5
2.2 Installation ................................................................................................................................6
2.3 Connections .............................................................................................................................6
2.3.1 Power supply ..................................................................................................................6
2.3.2 Host connector ...............................................................................................................7
2.3.3 Jumpers ..........................................................................................................................8
2.3.4 PoweredUSB Connections .............................................................................................8
2.3.5 Connector Color Keys ....................................................................................................9
2.3.6 Peripherals connections to the CyberData 4-Port PoweredUSB 2.0 Hub ....................10
2.3.7 Peripheral cable connection options .............................................................................10
2.4 Operation ................................................................................................................................13
2.5 Port Electrical Specifications ..................................................................................................14
Appendix A Setting up the Hub on Windows XP 15
Appendix B Troubleshooting/Technical Support 16
B.1 Frequently Asked Questions (FAQ) ........................................................................................16
B.2 Documentation .......................................................................................................................16
B.3 Contact Information ................................................................................................................17
B.4 Warranty and RMA Information ..............................................................................................17
Index 18

1
Operations Guide 930105E CyberData Corporation
1 Product Overview
1.1 How to Identify This Product
To identify the PoweredUSB Hub, look for a model number label similar to the one shown in Figure 1-
1. Confirm the following:
• The model number on the label should be 010845.
• The serial number on the label should begin with 845.
Figure 1-1. Model Number Label1
1. This figure is just an example. The information on the label may be different.
Model number Serial number begins with 845

Product Overview
Product features
Operations Guide 930105C CyberData Corporation
2
1.2 Product features
• Adds 2 Full-Featured RS232 ports
• Adds 4 PoweredUSB ports
• Advanced DataLine Protection
• Translation convertor on all USB ports
• One +24 volt at 2.3A
• Three +12 volt at 1.5A each
• Short circuit and overcurrent protected
• Designed to support multi-function printer power requirements
• Peripheral power control by stand-by/wake commands
• External LED to show USB port status
• Two year warranty
1.3 Specifications
Specifications
PoweredUSB Ports 4
PoweredUSB Power Output (Standard)a1 @ 24V 2.3A
3 @ 12V 1.5A each
Port Baud Rates 480Mbps, 12Mbps, 1.5Mbps
RS232 Ports 2 DB9M with power option
Power Input 24 VDC
External LEDs Power, Link, Status
Dimensionsb3.75 inches [95.25 mm] Length
4.25 inches [107.95 mm] Width
1.75 inches [44.45 mm] Height
Weight
Boxed Weight
1.0 lbs. (0.45 kg)
2.6 lbs. (1.15 kg)
Compliance CE; EMC Directive – Class A EN 55032 & EN 55024, LV Safety
Directive – EN 60950-1, RoHS Compliant, FCC; Part 15 Class A,
Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
Part Number 010845
Table 1-1. Specifications
a. All ports support standard "A" type +5V USB connection.
b. Dimensions are measured from the perspective of the product being upright with the front of the product
facing you.

Product Overview
Compliance
Operations Guide 930105C CyberData Corporation
3
1.4 Compliance
1.4.1 CE Testing
CE testing has been performed according to EN ISO/IEC 17050 for Emissions, Immunity, and Safety.
The Declaration of Conformity can be supplied upon request.
1.4.2 FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
1.5 License note
The PoweredUSB controller board contains certain technology that is covered by an IBM®patent.
CyberData Corporation is licensed with IBM to manufacture, and to sell or lease products that
incorporate this technology. This license also permits other entities to resell or release these
Cyberdata products after they have been purchased from CyberData.
1.6 Documentation note
The documentation for this product is released in an English language version only.

4
Operations Guide 930105E CyberData Corporation
2 Installing and Using the 4-Port
PoweredUSB Hub
This chapter provides the instructions, illustrations, and background information you need to install,
and begin working with the CyberData 4-Port PoweredUSB 2.0 Hub with Serial Ports.
2.1 Product Components List
The PoweredUSB Hub package includes these parts:
• (1) CyberData 4-Port PoweredUSB 2.0 Hub with Serial Ports
• (1) Hub External Power supply
• (1) Quick Reference for the PoweredUSB 2.0 Hub with External Power Supply and Serial Ports
• (1) Accessory Kit:
• (1) Short USB 2.0 Hi-Speed host cable
• (1) Host USB cable strain relief clamp

Installing and Using the 4-Port PoweredUSB Hub
Product Components List
Operations Guide 930105E CyberData Corporation
5
2.1.1 Component Identification
See Figure 2-1 to identify the components for the 4-Port PoweredUSB Hub.
•InGREEN Disabled Mode, when
24V power is applied with no host
plugged in, the Hub Power LED
(BLUE) is on and all four port Power
LEDs turn on. The Host Link
(connection) LED WILL NOT light.
•InGREEN Mode, when 24V power is
applied with no host plugged in, the
Hub Power LED (BLUE) is on, the 4
port Power LEDs and the Host Link
(connection) LED DO NOT light.
• Connect a standard USB 2.0 cable
from host PC to Host connector on
back of hub with 24V power
connected and all four top Port
Power LEDs light and turn on green
sequentially and the host
(connection) Link LED connector
turns on green.
• When a peripheral is plugged into
the enumerated hub; into one of the
hub ports; and the peripheral
enumerates in the OS, the Status
Led for that Port will light and turn
green
• On a peripheral load error on any
port, the Status LED turns orange
and 5V power to the lower portion of
the connector is turned off until the
hub is restarted.
Port power
(Pwr) and Hub
power LEDs
+24V up to 2.5 Amp load +24V up to
6.5 Amp load USB Host Connector Type B
+12V PoweredUSB Ports +24V
PoweredUSB Port
Link and
Port1
Status
LEDs
Standard USB 2.0 Hi-Speed
Type A Ports
Serial Ports
Cable strain relief
Figure 2-1. Component Identification—External Front and Back Views
2.1.2 Product Compatibility
The CyberData 4-Port PoweredUSB 2.0 Hub is compatible with the following operating systems and
USB standards.
Operating systems USB
Windows 2000 and XP 2.0 Standard
LINUX PoweredUSB 0.8g
Mac OS-X

Installing and Using the 4-Port PoweredUSB Hub
Installation
Operations Guide 930105E CyberData Corporation
6
2.2 Installation
The CyberData 4-Port PoweredUSB 2.0 Hub is a tabletop unit with mounting feet that sit on a flat
surface.
2.3 Connections
This following topics provide illustrations and information on connecting the CyberData 4-Port
PoweredUSB 2.0 Hub to power supplies, the host, and peripheral devices.
2.3.1 Power supply
The PoweredUSB specification requires supplying +24V at 2.3A and +12V at 1.5A to each voltage
designated port. These requirements are met only if the power supply has sufficient wattage for this
amount of power.
The Epson PS180 brick and Dell printer power supply are examples of lower-cost alternate power
supplies that can be used with this Hub and peripherals requiring less power. Two power plug
receptacles are provided on the back of the CyberData 4-Port PoweredUSB 2.0 Hub to facilitate the
use of alternate power supplies.
The three-pin connector is normally used for the Dell and Epson Bricks. The four-pin connector is
used for a high-current power supply. See Figure 2-7 for an illustration of cable routing from the
CyberData 4-Port PoweredUSB 2.0 Hub.
CAUTION The P1 and P2 DC input jacks on the back of this Hub are for input only. Do not plug
power supplies into both input jacks simultaneously as equipment damage that might void the
product warranty could occur.
+24V for
up to 2.5
Amp load
+24V for
up to 6.5
Amp load
USB Host
Connector
(Type B)
Strain
Relief
Figure 2-2. Power Connectors—Back View

Installing and Using the 4-Port PoweredUSB Hub
Connections
Operations Guide 930105E CyberData Corporation
7
2.3.2 Host connector
The connection to the host computer is achieved via a standard USB 2.0 certified Hi-Speed “A” to
“B” cable that is included in the Accessory Kit, or with any equivalent USB 2.0 certified Hi-Speed
cable. Refer to Section 2.1, "Product Components List" for information about the Accessory Kit.
Figure 2-3. Host Connector with Strain Relief

Installing and Using the 4-Port PoweredUSB Hub
Connections
Operations Guide 930105E CyberData Corporation
8
2.3.3 Jumpers
C
B
A
C
B
A
C
B
A
Jumper Positions
Jumpers 3 and 4 Jumpers 5 and 6 Jumpers 1 and 2
Figure 2-4. Jumpers
Table 2-1. Jumpers
2.3.4 PoweredUSB Connections
The PoweredUSB connections are standard USB “A” connectors with four extra pins to supply
higher voltages. See Figure 2-6 for an illustration. The lower portion of the “A” connector side on this
product can be used alone, without the locking PoweredUSB connector.
Jumper Table A B C
Com Port A, Pin 1 JP3 12V 5V CD
Com Port A, Pin 9 JP4 12V 5V RI
Com Port B, Pin 1 JP5 12V 5V CD
Com Port B, Pin 9 JP6 12V 5V RI

Installing and Using the 4-Port PoweredUSB Hub
Connections
Operations Guide 930105E CyberData Corporation
9
2.3.5 Connector Color Keys
The PoweredUSB connectors are color keyed so that only the correct voltage cables can be
installed.
Teal Red
12 Volt Keyed
1.5A each
Ports 1,2, and 3
24 Volt Keyed
2.3A
Ports 4
PIN OUT
Pin Signal Description
1 Vbus USB standard “A”
2 D- USB standard “A”
3 D+ USB standard “A”
4 Ground USB standard “A”
5 Ground USB PlusPower
6 Vplus USB PlusPower
7 Vplus USB PlusPower
8 Ground USB PlusPower
Shell Shield
Figure 2-5. Color-coding for Connectors
Figure 2-6. USB PoweredUSB Socket Connector Pin Assignments

Installing and Using the 4-Port PoweredUSB Hub
Connections
Operations Guide 930105E CyberData Corporation
10
2.3.6 Peripherals connections to the CyberData 4-Port PoweredUSB 2.0 Hub
This figure illustrates the cable routing from the CyberData 4-Port PoweredUSB 2.0 Hub to the Dell
Retail Integrator.
+24V PoweredUSB Connector
+12V PoweredUSB Connectors
CyberData 4-Port PoweredUSB Hub
Figure 2-7. Top view of Hub PoweredUSB cable routing
2.3.7 Peripheral cable connection options
Figure 2-8 through Figure 2-14 provide examples of peripheral cable combinations and connection
options for the CyberData 4-Port PoweredUSB 2.0 Hub. The following table provides details about
the CyberData PoweredUSB Cables displayed in these figures.
PoweredUSB
cable sources
Custom cables of different lengths and colors can be purchased from CyberData as follows:
• Via email: [email protected]
• Via phone: Sales [phone]

Installing and Using the 4-Port PoweredUSB Hub
Connections
Operations Guide 930105E CyberData Corporation
11
Figure 2-8. Cable, +12V PoweredUSB to 2x4 PoweredUSB
Figure 2-9. Cables; +12V PoweredUSB to +12V Power Jack and RS-232 to RS-232
CyberData PoweredUSB Cables
Figure PoweredUSB Cable Description CyberData Part
Number
Figure 2-8 12V to 2x4 010693C
Figure 2-9 12V to 12V Power Jack Contact CyberData
Figure 2-10 24V PoweredUSB to 3-Pin Power Mini-DIN 010631A
Figure 2-11 24V to “Y” Cable 3-Pin Power Mini-DIN to USB “B” 010714A
Figure 2-12 12V to “Y” Cable, RS232 and Power Jack 010763
Figure 2-13 24V to 1x8 010617A
Figure 2-14 24V to “Y” Cable, RS232 and Power Jack

Installing and Using the 4-Port PoweredUSB Hub
Connections
Operations Guide 930105E CyberData Corporation
12
Figure 2-10. Cables; +24V PoweredUSB to 3-Pin Mini-DIN and RS-232 to RS-232 or Parallel to Parallel
Figure 2-11. “Y” Cable, +24V PoweredUSB to 3-Pin Power Mini-DIN and USB “B” Connectors

Installing and Using the 4-Port PoweredUSB Hub
Operation
Operations Guide 930105E CyberData Corporation
13
Figure 2-12. RS232 to USB Converter “Y” Cable +12V (PC Enumerates this device as an RS-232 COM port)
Figure 2-13. Cable, +24V PoweredUSB to 1x8 PoweredUSB
Figure 2-14. RS232 to USB Converter “Y” Cable +24V
2.4 Operation
The CyberData 4-Port PoweredUSB 2.0 Hub is a standard USB Hub that complies with the USB 2.0
specification, and adds PoweredUSB ports. When connected to a Host, it is enumerated as a
Generic USB Hub. This Hub also meets the PoweredUSB .08g specification. For more information
about this specification, go to www.poweredusb.org.

Installing and Using the 4-Port PoweredUSB Hub
Port Electrical Specifications
Operations Guide 930105E CyberData Corporation
14
POS peripheral
caveat
According to the USB 2.0 specification, devices attached to a USB interface should enumerate from
the Hub’s USB Vbus, regardless of the PoweredUSB powered ports. Some POS devices do not
comply with this specification, and will not enumerate unless the upper sections of the PoweredUSB
ports are active.
When running on operating systems such as Windows XP with no devices attached (an empty Hub),
the operating system turns the Hub off. The operating system does not detect non-compliant
peripherals when they are hot-plugged into an empty Hub. Consequently PoweredUSB power is not
supplied to the peripheral. In this case, you can restore correct operation as follows.
1. Unplug the Host side connection for five seconds, and then plug it in again.
2. Be sure that at least one USB device is plugged in when the computer is booted, or leaves
standby mode.
3. Plug in a standard USB compliant device, such as a mouse or keyboard.
4. Disable the low-power, standby operation. With this configuration, power is always supplied to
the PoweredUSB ports regardless of the PC’s operational state. For more information, contact
CyberData as instructed in Section B.3, "Contact Information".
2.5 Port Electrical Specifications
The CyberData 4-Port PoweredUSB 2.0 Hub adheres to the USB 2.0 electrical specifications as
follows:
Standard USB
lower A supply
Each lower portion of the PoweredUSB port provides +5V @ 500mA. If more than 500mA are drawn
from a port, that port goes into USB over current, the +5 volts is turned off, and the condition is
reported to the host according to USB 2.0 specifications.
PoweredUSB
supply
The listed maximum currents depend on the selected power supply. Both the +12V and +24V
PoweredUSB ports are protected with active over current circuits. If an over current condition occurs,
unplug the DC connection, remove the overcurrent condition, and re-cycle the DC connection to the
Hub by unplugging it, and then plugging it in again.
• +12V Ports (3) – 1.5A each
• +24V Port (1) – 2.3A