Dell WD19S User manual

Dell Docking Station WD19S
User Guide
Regulatory Model: K20A
Regulatory Type: K20A001
February 2021
Rev. A00

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Chapter 1: Introduction................................................................................................................. 4
Chapter 2: Package contents ....................................................................................................... 5
Chapter 3: Hardware requirements................................................................................................7
Chapter 4: Identifying Parts and Features .................................................................................... 8
Chapter 5: Important Information................................................................................................ 12
Chapter 6: Quick Setup of Hardware ...........................................................................................13
Chapter 7: Setup of External Monitors......................................................................................... 18
Updating the graphics drivers for your computer......................................................................................................18
Configuring your Monitors............................................................................................................................................... 18
Display bandwidth.............................................................................................................................................................. 19
Display Resolution Table...................................................................................................................................................19
Chapter 8: Removing the USB Type-C cable module ....................................................................21
Chapter 9: Technical specifications.............................................................................................25
LED Status Indicators.................................................................................................................................................. 25
Power Adapter LED................................................................................................................................................. 25
Docking Status Indicator...................................................................................................................................... 25
Docking specifications..................................................................................................................................................... 25
Input/Output (I/O) Connectors.............................................................................................................................. 26
Dell ExpressCharge and ExpressCharge boost overview........................................................................................ 27
Chapter 10: Dell docking station firmware update .......................................................................28
Chapter 11: Frequently asked questions....................................................................................... 31
Chapter 12: Troubleshooting the Dell Docking Station WD19S..................................................... 32
Symptoms and solutions..................................................................................................................................................32
Chapter 13: Getting help............................................................................................................. 35
Contacting Dell.................................................................................................................................................................. 35
Contents
Contents 3

Introduction
The Dell Docking Station WD19S is a device that links all your electronic devices to your system using a cable interface.
Connecting the system to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external
hard drive, and large-screen displays) without having to plug each one into the system.
CAUTION: Update your system’s BIOS, graphic drivers and the Dell Docking Station WD19S drivers to the latest
versions available at www.dell.com/support BEFORE using the docking station. Older BIOS versions and drivers
could result your system not recognizing the docking station or not functioning optimally. Always check if any
recommended firmware is available for your docking station at www.dell.com/support.
1
4 Introduction

Package contents
Your docking station ships with the components shown below. Ensure that you have received all the components and contact
Dell (see your invoice for contact information) if something is missing.
Table 1. Package contents
Contents Specifications
1. Docking station
with USB Type-C
cable
2. Power adapter
3. Power cord
Quick Setup Guide
(QSG)
2
Package contents 5

Table 1. Package contents (continued)
Contents Specifications
Safety, Environmental,
and Regulatory
Information
6 Package contents

Hardware requirements
Before using the docking station, ensure that your system has a DisplayPort over USB Type-C designed to support the docking
station.
NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility Guide
for the list of supported systems and recommended docking.
3
Hardware requirements 7

Identifying Parts and Features
Figure 1. Top view
1. Sleep/Wake up/Power button
NOTE: The dock button is designed to replicate your system's power button. If you connect the Dell Docking Station
WD19S to supported Dell systems, the dock button works like your system's power button and you can use it to power
on/sleep/force shutdown the system.
NOTE: The dock button is not functional when connected to unsupported Dell systems or non-Dell systems.
4
8 Identifying Parts and Features

Figure 2. Front view
1. USB 3.1 Gen1/Gen2 Type-C port
2. USB 3.1 Gen1 port with PowerShare
Figure 3. Left view
1. Wedge-shaped lock slot
2. Kensington lock slot
Identifying Parts and Features 9

Figure 4. Back view
1. DisplayPort 1.4 (2)
2. HDMI2.0 port
3. USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4
4. USB 3.1 Gen1 port (2)
5. Network connector (RJ-45)
6. Power connector
10 Identifying Parts and Features

Figure 5. Bottom view
1. Service tag label
Identifying Parts and Features 11

Important Information
Dell Docking Station drivers (Realtek USB GBE Ethernet Controller Driver) are required to be installed before using the docking
station for full functionality. Dell recommends updating the system BIOS and graphics driver to the latest version before using
the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your system or
not functioning optimally.
Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updates
specific to your system and docking station:
●Dell | Update - for Dell XPS, Inspiron or Vostro systems only.
●Dell Command | Update - for Dell Latitude, Dell Precision, or XPS systems.
These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support
Updating the Dell Docking Station WD19S driver set
To fully support the new generation Dell Docking Station WD19S, it is highly recommended to install the following BIOS/Drivers
on a 64–bit Windows operating system:
1. Go to www.dell.com/support and click Detect Product to Autodefect your product, or enter your system’s Service Tag in
the Enter a Service Tag or Express Service Code field, or click View Products to browse to your system model.
2. Flash the latest BIOS available for the system. This is available for download at dell.com/support under the “BIOS” section.
Restart the system before the next step.
3. Install the latest Intel HD/NVIDIA/AMD Graphics drivers available for the system. This is available for download at
www.dell.com/support/drivers. Restart the system before the next step.
4. Install the Realtek USB GBE Ethernet Controller Driver for Dell Dock WD19S available for your system. This is available
for download at dell.com/support under the “Docks/Stand” section.
5
12 Important Information

Quick Setup of Hardware
Steps
1. Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers.
6
Quick Setup of Hardware 13

2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell
Docking Station WD19S.
14 Quick Setup of Hardware

Figure 6. Connecting the AC Adapter
3. Connect the USB Type-C connector to the system.
Update the Dell Docking Station WD19S firmware from www.dell.com/support/drivers.
Quick Setup of Hardware 15

Figure 7. Connecting the USB Type-C connector
4. Connect multiple displays to the docking station, as needed.
16 Quick Setup of Hardware

Figure 8. Connecting the multiple displays
Quick Setup of Hardware 17

Setup of External Monitors
Topics:
•Updating the graphics drivers for your computer
•Configuring your Monitors
•Display bandwidth
•Display Resolution Table
Updating the graphics drivers for your computer
The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance,
it is recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video”
section
NOTE:
1. For nVidia Discrete Graphics solutions on the supported Dell systems:
a. First, install the Intel Media Adapter Graphics Driver applicable to your computer.
b. Second, install the nVidia Discrete Graphics Driver applicable to your computer.
2. For AMD Discrete Graphics solutions on the supported Dell systems:
a. First, install the Intel Media Adapter Graphics driver applicable to your computer.
b. Second, install the AMD Discrete Graphics driver applicable to your computer.
Configuring your Monitors
If connecting two displays, follow these steps:
Steps
1. Click the Start button, and then select Settings.
2. Click System and select Display.
7
18 Setup of External Monitors

3. Under the Multiplay displays section, select Extend these displays.
Display bandwidth
External monitors require a certain amount of bandwidth to work properly. Monitors with higher resolution require more
bandwidth.
●DisplayPort High Bit Rate 2 (HBR2) is 5.4 Gbps maximum link rate per lane. With DP overhead, the effective data rate is 4.3
Gbps per lane.
●DisplayPort High Bit Rate 3 (HBR3) is 8.1 Gbps maximum link rate per lane. With DP overhead, the effective data rate is 6.5
Gbps per lane.
Table 2. Display bandwidth
Resolution Minimum bandwidth required
1 x FHD (1920 x 1080) display @60 Hz 3.2 Gbps
1 x QHD (2560 x 1440) display @60 Hz 5.6 Gbps
1 x 4K (3840 x 2160) display @30 Hz 6.2 Gbps
1 x 4K (3840 x 2160) display @60 Hz 12.5 Gbps
Display Resolution Table
Table 3. WD19S
Display Port Available Bandwidth Single Display
(maximum
resolution)
Dual Display
(maximum
resolution)
Triple Display (maximum
resolution)
HBR2 (HBR2 x2 lanes - 8.6 Gbps) DP1.4/HDMI2.0/
MFDP Type-C: 4K
(3840 x 2160) @30
Hz
●DP1.4 + DP1.4:
FHD (1920 x 1080)
@60 Hz
●DP1.4 + DP1.4 + HDMI2.0:
○1 x FHD (1920 x 1080)
@60 Hz
○2 x HD (1280 x 720)
@60 Hz
Setup of External Monitors 19

Table 3. WD19S (continued)
Display Port Available Bandwidth Single Display
(maximum
resolution)
Dual Display
(maximum
resolution)
Triple Display (maximum
resolution)
●DP1.4 + HDMI2.0:
FHD (1920 x 1080)
@60 Hz
●DP1.4 + MFDP
Type-C: FHD
(1920 x 1080)
@60 Hz
●DP1.4 + DP1.4 + MFDP
Type-C:
○1 x FHD (1920 x 1080)
@60 Hz
○2 x HD (1280 x 720)
@60 Hz
HBR3 (HBR3 x2 lanes - 12.9 Gbps) DP1.4/HDMI2.0/
MFDP Type-C: 4K
(3840 x 2160) @60
Hz
●DP1.4 + DP1.4:
QHD (2560 x
1440) @60 Hz
●DP1.4 + HDMI2.0:
QHD (2560 x
1440) @60 Hz
●DP1.4 + MFDP
Type-C: QHD
(2560 x 1440)
@60 Hz
●DP1.4 + DP1.4 + HDMI2.0:
FHD (1920 x 1080) @60
Hz
●DP1.4 + DP1.4 + MFDP
Type-C: FHD (1920 x
1080) @60 Hz
NOTE: HDMI2.0 and MFDP (Multi-Function DisplayPort) Type-C ports on the back of all docks in the WD19S family are
toggled. HDMI2.0 and MFDP Type-C cannot support dual monitors simultaneously. Only one of these ports can be used as a
display device at a time.
NOTE: If higher resolution monitors are used, the Graphics driver makes a judgment based on monitor specifications and
display configurations. Some resolutions may not be supported and so will be removed from the Windows Display Control
Panel.
NOTE: Linux operating system is unable to physically turn-off built-in display, the external display numbers will be one less
than the display numbers listed in above tables.
If the Display Port Data Rate is HBR2, then, the maximum resolution that Linux supports is 8192 x 8192 (counted with
built-in display plus external display).
NOTE: Resolution support is also dependent on the monitor’s Extended Display Identification Data (EDID) resolution.
20 Setup of External Monitors