Dell WD19 Dual Cable User manual

Dell Docking Station WD19 Thunderbolt
User Guide
Regulatory Model: K20A
Regulatory Type: K20A001
July 2020
Rev. A02

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Chapter 1: Introduction................................................................................................................... 4
Chapter 2: Package contents .......................................................................................................... 5
Chapter 3: Hardware requirements...................................................................................................7
Chapter 4: Identifying Parts and Features ........................................................................................ 8
Chapter 5: Important Information................................................................................................... 12
Chapter 6: Quick Setup of Hardware .............................................................................................. 13
Chapter 7: Thunderbolt Settings and Security Options..................................................................... 16
Thunderbolt Driver Setting................................................................................................................................................. 16
Thunderbolt Configuration..................................................................................................................................................19
Thunderbolt Security.......................................................................................................................................................... 20
Chapter 8: Setup of External Monitors............................................................................................ 21
Updating the graphics drivers for your computer............................................................................................................21
Configuring your Monitors.................................................................................................................................................. 21
Display bandwidth................................................................................................................................................................22
Display Resolution Table..................................................................................................................................................... 22
Chapter 9: Removing the USB Type-C cable module ........................................................................25
Chapter 10: Technical specifications...............................................................................................29
LED Status Indicators.....................................................................................................................................................29
Power Adapter LED................................................................................................................................................... 29
Docking Status Indicator......................................................................................................................................... 29
Docking specifications........................................................................................................................................................ 29
Input/Output (I/O) Connectors...................................................................................................................................31
Dell ExpressCharge and ExpressCharge boost overview............................................................................................... 31
Chapter 11: Dell docking station firmware update ............................................................................ 32
Chapter 12: Frequently asked questions.......................................................................................... 35
Chapter 13: Troubleshooting the Dell Thunderbolt Docking Station WD19TB ......................................37
Symptoms and solutions.....................................................................................................................................................37
Chapter 14: Getting help................................................................................................................ 41
Contacting Dell..................................................................................................................................................................... 41
Contents
Contents 3

Introduction
The Dell Thunderbolt Docking Station WD19TB is a device that links all your electronic devices to your computer using a Thunderbolt 3
(Type-C) cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo
speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.
CAUTION: Update your computer’s BIOS, graphic drivers, Thunderbolt driver, Thunderbolt firmware and the Dell
Thunderbolt Docking Station WD19TB drivers to the latest versions available at www.dell.com/support BEFORE using
the docking station. Older BIOS versions and drivers could result your computer not recognizing the docking station or
not functioning optimally. Always check if any recommended firmware is available for your docking station at
www.dell.com/support.
1
4 Introduction

Package contents
Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see
your invoice for contact information) if something is missing.
Table 1. Package contents
Contents Specifications
1. Docking station with
USB Type-C cable
2. Power adapter
3. Power cord
Quick Setup Guide
(QSG)
2
Package contents 5