Dell SC9000 User manual

Dell Storage Center
SC9000 Storage System
Owner's Manual
Regulatory Model: E09J, E10J
Regulatory Type: E09J001, E10J001

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright ©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and
intellectual property laws. Dell™and the Dell logo are trademarks of Dell Inc. in the United States and/or other
jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2016 - 05
Rev. B

Contents
About this Guide...................................................................................................... 4
Revision History.....................................................................................................................................4
Audience................................................................................................................................................4
Contacting Dell......................................................................................................................................4
1 About the SC9000.................................................................................................5
Storage System Overview..................................................................................................................... 5
SC9000 Hardware........................................................................................................................... 5
Front Panel Features and Indicators............................................................................................... 6
Back Panel Features and Indicators................................................................................................ 7
SC9000 Monitoring and Diagnostics................................................................................................... 9
LCD Panel Features............................................................................................................................... 9
Home Screen...................................................................................................................................9
Setup Menu....................................................................................................................................10
View Menu..................................................................................................................................... 10
2 Replacing SC9000 Storage System Components.........................................11
Safety Precautions............................................................................................................................... 11
Installation Safety Precautions.......................................................................................................11
Electrical Safety Precautions..........................................................................................................11
Electrostatic Discharge Precautions............................................................................................. 12
General Safety Precautions........................................................................................................... 12
Replacing the Front Bezel................................................................................................................... 12
Pre-Replacement Procedures.............................................................................................................13
Send Diagnostic Data Using Dell SupportAssist........................................................................... 13
Shut Down a Storage Controller...................................................................................................13
Replacing Rack Rails............................................................................................................................14
Post-Replacement Procedures...........................................................................................................14
Start Up the Storage Controller.................................................................................................... 14
Send Diagnostic Data Using Dell SupportAssist...........................................................................14
3 Technical Specifications....................................................................................15
3

Preface
About this Guide
This guide describes how to perform service and maintenance on the SC9000 storage system.
Revision History
Document Number: 680-101-001
Revision Date Description
A October 2015 Initial release
B May 2016 Made editorial changes
Audience
The information provided in this guide is intended for use by Dell end users.
Contacting Dell
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area.
To contact Dell for sales, technical support, or customer service issues, go to www.dell.com/support.
• For customized support, enter your system Service Tag on the support page and click Submit.
• For general support, browse the product list on the support page and select your product.
4

1
About the SC9000
The SC9000 is an enterprise-class storage system that provides performance, scalability and high
availability.
Storage System Overview
The storage system described in this document consists of two storage controllers, enterprise-class
switches, and one or more expansion enclosures.
SC9000 Hardware
The storage controllers provide the central processing capability for the Storage Center Operating
System, application software (Dell Storage Client), and management of RAID storage.
Each storage controller includes two Intel Xeon CPUs, a cache card, an Integrated Dell Remote Access
Controller 8 (iDRAC8), a four‐port Intel network daughter card, and up to six IO cards installed in three
full‐height slots and three low‐profile slots. The Storage Center Operating System is installed on an
embedded SSD within each storage controller.
The IO cards in the storage controller are designated as front-end ports or back-end ports.
•Front‐end ports: Hosts, servers, or Network Attached Storage (NAS) appliances access storage by
connecting to the storage controller iSCSI, Fibre Channel, or FCoE IO cards through one or more
network switches. The ports for these connections are located on the back of the storage controller,
but are designated as front‐end ports.
•Back‐end ports: Expansion enclosures, which hold the physical disks that provide back‐end storage,
connect directly to the SAS ports on the storage controllers. The SAS ports are designated as back‐
end ports, which are part of a private network between the storage controllers and expansion
enclosures.
About the SC9000 5

Front Panel Features and Indicators
The front panel of the storage controller contains power and reset switches, and an LCD panel that
shows system ID, status and error information.
Figure 1. Front Panel Features and Indicators
Item Indicator, Button, or
Connector Icon Description
1 Power-on indicator,
power button
The power-on indicator lights when the system
power is on. The power button controls the power
supply output to the system.
2 NMI button Not used for the SC9000.
3 System identification
button
The identification buttons on the front and back
panels can be used to locate a particular system
within a rack. When one of these buttons is
pressed, the front LCD panel and the back system
status indicator flash until one of the buttons is
pressed again.
Press to toggle the system ID on and off.
If the system stops responding during POST, press
and hold the system ID button for more than five
seconds to enter BIOS progress mode.
To reset the iDRAC (if not disabled in F2 iDRAC
setup) press and hold the button for more than 15
seconds.
4 Video connector Allows you to connect a display to the system.
5 LCD menu buttons — Allows you to navigate the control panel LCD
menu.
6 Information tag ―A slide-out label panel that records system
information such as the Service Tag.
6About the SC9000

Item Indicator, Button, or
Connector Icon Description
7 LCD panel ―Displays system ID, status information, and system
error messages.
• The LCD lights blue during normal storage
controller operation.
• The LCD lights amber when the storage
controller needs attention, and the LCD panel
displays an error code followed by descriptive
text.
NOTE: If the storage controller is connected
to a power source and an error is detected,
the LCD lights amber regardless of whether
the storage controller is turned on or off.
8 Filler plate ―Covers empty bay.
9 vFlash media card slot ―Not used for the SC9000.
10 iDRAC USB Connects USB devices to the system or provides
access to the iDRAC Direct features. The USB
management port is USB 2.0-compliant.
11 Management USB Connects USB devices to the system. The USB
management port is USB 2.0-compliant.
12 Storage Center OS drive An internal SSD drive that holds the Storage Center
OS.
13 Filler plate ―Covers empty bay.
Back Panel Features and Indicators
The back panel of the storage controller contains IO card slots, a system identification button,
connectors, and power supplies.
Figure 2. Back Panel Features and Indicators
About the SC9000 7

Item Indicator, button, or
connector Icon Description
1 System identification
button
Used to locate a particular system within a rack.
When a System ID button on the front or back
panel is pressed, the front LCD panel and the back
system status indicator flash until one of the
buttons is pressed again.
• Press to toggle the system ID on and off.
• If the system stops responding during POST,
press and hold the system ID button for more
than five seconds to enter BIOS progress mode.
2 System identification
connector
Connects the optional system status indicator
assembly through the optional cable management
arm.
3 iDRAC8 Enterprise port Dedicated management port.
4 Low-profile IO card slots
(3)
―Ports are numbered from left to right.
5 Serial connector Connects a serial device to the system.
6 Video connector Connects a VGA display to the system.
7 USB connector (2) Connects USB devices to the system. The ports are
USB 3.0-compliant.
8 Full-height IO card slots
(3)
―Ports are numbered from right to left.
9 Ethernet connectors Connects the storage controller to the Ethernet
switch and to other storage controllers in the rack.
The ports function as follows:
• IPC 1: 10Gb (Connect to second storage
controller for IPC).
• MGMT 0: 1GbE (Connects to the Ethernet
switch for system login, email, alerts, SNMP
traps, diagnostic data, and access for software).
NOTE: IPC 3 and MGMT 2 are not used.
10 Power supply unit (PSU1) ―1100 W, 100–240 V AC, autoranging, 50/60 Hz
11 Cache card ―Improves the performance of the storage system
by temporarily storing data before it is written to
disk.
12 Power supply unit
(PSU2)
―1100 W, 100–240 V AC, autoranging, 50/60 Hz
8About the SC9000

SC9000 Monitoring and Diagnostics
The Storage Center Operating System generates alert messages for temperature, IO card, fan, and power
conditions for Storage Center components.
Use the Dell Storage Client to view these alerts. The SC9000 storage controller generates system
messages that notify you of a possible problem with the storage controller. System messages are
recorded in the System Event Log (SEL) and they may also appear in an abbreviated form on the LCD
panel.
LCD Panel Features
The LCD panel provides storage controller information, status messages, and error messages to indicate
when the storage controller is operating correctly or when it needs attention.
• The LCD backlight lights blue during normal operating conditions and lights amber to indicate an
error condition.
• The LCD backlight is off when the system is in standby mode and can be turned on by pressing either
the Select, Left, or Right button on the LCD panel.
• The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility, the LCD
panel, or other tools.
Figure 3. LCD Panel Features
Item Button Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the cursor.
3 Right Moves the cursor forward in one-step increments.
During message scrolling:
• Press once to increase scrolling speed
• Press again to stop
• Press again to return to default scrolling speed
• Press again to repeat the cycle
Home Screen
The Home screen displays user-configurable information about the system. This screen is displayed
during normal system operation when there are no status messages or errors. When the system is in
standby mode, the LCD backlight turns off after five minutes of inactivity if there are no error messages.
Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.
About the SC9000 9

To navigate to the Home screen from another menu, continue to select the up arrow until the Home
icon is displayed, and then select the Home icon.
From the Home screen, press the Select button to enter the main menu.
Setup Menu
NOTE: When you select an option in the Setup menu, you must confirm the option before
proceeding to the next action.
Option Description
iDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected,
the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to
enable DNS and to view domain addresses. Two separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format that matches the IPMI
description in the System Event Log (SEL). This is useful when trying to match an
LCD message with an SEL entry.
Select Simple to display LCD error messages in a simplified user-friendly
description.
Set home Select the default information to be displayed on the LCD Home screen. See View
menu for a description of the options that can be set as the default on the Home
screen.
View Menu
The View menu displays iDRAC, asset, power, and temperature information
NOTE: When you select an option in the View menu, you must confirm the option before
proceeding to the next action.
Option Description
iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC8. Addresses include DNS
(Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for iDRAC, iSCSI, or Network devices.
Name Displays the name of the Host, Model, or User String for the system
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or Watts. The display format can
be configured in the Set home submenu of the Setup menu.
Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format
can be configured in the Set home submenu of the Setup menu.
10 About the SC9000

2
Replacing SC9000 Storage System
Components
This section describes how to remove and install components of the SC9000 storage system.
This information assumes that you have received the replacement component and are ready to install it.
Safety Precautions
Always follow these safety precautions to avoid injury and damage to Storage Center equipment.
If equipment described in this section is used in a manner not specified by Dell, the protection provided
by the equipment could be impaired. For your safety and protection, observe the rules described in the
following sections.
NOTE: See the safety and regulatory information that shipped with each Storage Center
component. Warranty information is included within this document or as a separate document.
Installation Safety Precautions
Follow these safety precautions:
• Dell recommends that only individuals with rack-mounting experience install the SC9000 storage
system in a rack.
• Make sure the storage system is always fully grounded to prevent damage from electrostatic
discharge.
• When handling the storage system hardware, use an electrostatic wrist guard (not included) or a
similar form of protection.
The chassis must be mounted in a rack. The following safety requirements must be considered when the
chassis is being mounted:
• The rack construction must be capable of supporting the total weight of the installed chassis. The
design should incorporate stabilizing features suitable to prevent the rack from tipping or being
pushed over during installation or in normal use.
• To avoid danger of the rack toppling over, slide only one chassis out of the rack at a time.
Electrical Safety Precautions
Always follow electrical safety precautions to avoid injury and damage to Storage Center equipment.
WARNING: Disconnect power from the storage controllers when removing or installing
components that are not hot-swappable. When disconnecting power, first power down the
storage controllers using the Dell Storage Client and then unplug the power cords from all the
power supplies in the storage controllers.
Replacing SC9000 Storage System Components 11

• Provide a suitable power source with electrical overload protection. All Storage Center components
must be grounded before applying power. Make sure that there is a safe electrical earth connection to
power supply cords. Check the grounding before applying power.
• The plugs on the power supply cords are used as the main disconnect device. Make sure that the
socket outlets are located near the equipment and are easily accessible.
• Know the locations of the equipment power switches and the room's emergency power-off switch,
disconnection switch, or electrical outlet.
• Do not work alone when working with high-voltage components.
• Unplug the chassis before you move it or if you think it has become damaged in any way. When
powered by multiple AC sources, disconnect all supply power for complete isolation.
Electrostatic Discharge Precautions
Always follow electrostatic discharge (ESD) precautions to avoid injury and damage to Storage Center
equipment.
Electrostatic discharge (ESD) is generated by two objects with different electrical charges coming into
contact with each other. The resulting electrical discharge can damage electronic components and
printed circuit boards. Follow these guidelines to protect your equipment from ESD:
• Dell recommends that you always use a static mat and static strap while working on the storage
controller.
• Use a suitable ESD wrist or ankle strap.
General Safety Precautions
Always follow general safety precautions to avoid injury and damage to Storage Center equipment.
• Keep the area around the storage system chassis clean and free of clutter.
• Place any system components that have been removed away from the storage system chassis or on a
table so that they are not in the way of foot traffic.
• While working on the storage system chassis, do not wear loose clothing such as neckties and
unbuttoned shirt sleeves, which can come into contact with electrical circuits or be pulled into a
cooling fan.
• Remove any jewelry or metal objects from your body because they are excellent metal conductors
that can create short circuits and harm you if they come into contact with printed circuit boards or
areas where power is present.
• Do not lift a storage controller by the handles of the power supply units (PSUs). They are not designed
to hold the weight of the entire chassis, and the chassis cover may become bent.
• Before moving a storage controller, remove the PSUs to minimize weight.
Replacing the Front Bezel
1. Use the system key to unlock the keylock at the left end of the bezel.
2. Lift the release latch next to the keylock.
3. Rotate the left end of the bezel away from the front panel.
4. Unhook the right end of the bezel and pull the bezel away from the storage controller.
12 Replacing SC9000 Storage System Components

Figure 4. Replacing the Front Bezel
5. Hook the right end of the replacement bezel onto the front panel of the storage controller.
6. Insert the left end of the bezel into the securing slot until the release latch locks into place.
7. Secure the bezel with the keylock.
Pre-Replacement Procedures
Perform the procedures described in this section before replacing the rack rails.
Send Diagnostic Data Using Dell SupportAssist
Use the Dell SupportAssist to send diagnostic data to Dell Technical Support Services.
1. Use the Dell Storage Client to connect to the storage system.
2. Click Send SupportAssist Data Now. The Send Support Assist Data Now dialog box appears.
3. Select Storage Center Configuration and Detailed Logs.
4. Click OK.
Shut Down a Storage Controller
Use Dell Storage Client to shut down a storage controller.
About this task
Shutting down one storage controller causes the Storage Center to fail over to the other storage
controller. which continues to process I/O.
Steps
1. Use the Dell Storage Client to connect to the storage system.
2. Click the Hardware tab.
3. In the Hardware tab navigation pane, select the storage controller to shut down.
4. In the right pane, click Shutdown/Restart Controller. The Shutdown/Restart Controller dialog box
appears.
5. Select Shutdown Controller from the drop-down menu.
6. Click OK. The selected storage controller is shut down.
Replacing SC9000 Storage System Components 13

Replacing Rack Rails
Rack rails are used to install the storage controller into a rack.
Prerequisites
1. Use SupportAssist to send diagnostic data to Dell Technical Support Services.
2. Shut down the storage controller using the Dell Storage Client.
About this task
Use this procedure to replace rack rails.
NOTE: Replacing rack rails must be performed during a scheduled maintenance window when the
Storage Center system is unavailable to the network.
Steps
1. Make sure all the cables are labeled.
2. Disconnect all of the cables from the storage controller.
3. Remove the screws that secure the chassis to the rack.
4. Remove the storage controller from the rack rails.
5. Remove the rack rails from the rack.
6. Install the replacement rack rails in the rack.
7. Install the storage controller in the rack rails.
8. Reconnect the cables to the storage controller.
9. Start up the storage controller.
Next steps
Use SupportAssist to send diagnostic data to Dell Technical Support Services.
Post-Replacement Procedures
Start up the storage controller (if it was previously shut down) and use SupportAssist to send diagnostic
data to Dell Technical Support Services.
Start Up the Storage Controller
If the storage controller was previously shut down, perform this procedure to start it up.
1. Plug the power cables into the PSUs of the storage controller.
2. Turn on the storage controller by pressing the power switch on the storage controller.
3. Use the Dell Storage Client to make sure that the replacement part is recognized and shown as up
and running.
Send Diagnostic Data Using Dell SupportAssist
Use the Dell SupportAssist to send diagnostic data to Dell Technical Support Services.
1. Use the Dell Storage Client to connect to the storage system.
2. Click Send SupportAssist Data Now. The Send Support Assist Data Now dialog box appears.
3. Select Storage Center Configuration and Detailed Logs.
4. Click OK.
14 Replacing SC9000 Storage System Components

3
Technical Specifications
Processor
Processor type Two Intel Xeon 3.2 GHz 8 core processors
Power
AC power supply unit (PSU) per power supply
Wattage 1100 W
Heat dissipation
NOTE: Heat dissipation is calculated using
the power supply unit wattage rating.
4100 BTU/hr maximum (1100 W PSU)
Voltage 100–240 V AC, autoranging, 50/60 Hz
Expansion Bus
Bus type PCI Express Generation 3
Expansion slots using riser card:
Riser 1 (Slot 1) One half-height, low-profile x8 link
(Slot 2) One half-height, low-profile x8 link
(Slot 3) One half-height, low-profile x8 link
Riser 2 (Slot 4) One full-height, full-length x16 link
(Slot 5) One full-height, full-length x8 link
Riser 3 (Slot 6) One full-height, full-length x8 link
(Slot 7) One full-height, full-length x8 link
Memory
Architecture 2133 MT/s DDR4 registered, load-reduced Error
Correcting Code (ECC) DIMMs
Minimum RAM 128 GB with a single processor
Maximum RAM 256 GB with dual processors
Technical Specifications 15

Connectors
Back
NIC Two 1 Gbps plus two 10 Gbps
Serial 9-pin, DTE, 16550-compatible
USB Two 4-pin, USB 3.0-compliant
Video 15-pin VGA
Front
USB One 4-pin, USB 2.0-compliant
One USB management port/iDRAC Direct
Video 15-pin VGA
External vFlash card One flash memory card slot with iDRAC8
Enterprise card
Internal
USB One 4-pin, USB 3.0-compliant
Physical
Height 8.73 cm (3.44 inch)
Width 48.2 cm (18.98 inch)
Depth 75.58 cm (29.75 inch)
Maximum configuration
weight
44 lb
Environmental
For additional information about environmental measurements for specific storage system
configurations, see dell.com/environmental_datasheets.
Temperature
Storage –40° to 65°C (–40° to 149°F)
Continuous operation
(for altitude less than
950 m or 3117 ft)
10°C to 35°C with no direct sunlight on the equipment.
Fresh air For information about fresh air, see Expanded Operating Temperature.
Maximum temperature
gradient (operating and
storage)
20°C/h (36°F/h)
Relative humidity
Storage 5% to 95% with 33°C (91°F) maximum dew point. Atmosphere must be non-
condensing at all times.
16 Technical Specifications

Environmental
Operating 10% to 80% with 29°C (84.2°F) maximum dew point
Maximum vibration
Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations).
Storage 1.88 Grms at 10Hz to 500 Hz for 15 min (all six sides tested).
Maximum shock
Operating Six consecutively executed shock pulses in the positive and negative x, y, and
z axes of 40 G for up to 2.3 ms.
Storage Six consecutively executed shock pulses in the positive and negative x, y, and
z axes (one pulse on each side of the system) of 71 G for up to 2 ms.
Maximum altitude
Operating 3,048 m (10,000 ft)
Storage 12,000 m (39,370 ft)
Operating temperature de-rating
Up to 35 °C (95 °F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft) above 950 m
(3,117 ft).
35 °C to 40 °C (95 °F to
104 °F)
Maximum temperature is reduced by 1°C/175 m (1°F/319 ft) above 950 m
(3,117 ft).
40 °C to 45 °C (104 °F to
113 °F)
Maximum temperature is reduced by 1°C/125 m (1°F/228 ft) above 950 m
(3,117 ft).
Particulate contamination
NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from
particulates and gaseous contamination. If it is determined that levels of particulates or gaseous
pollution are beyond the limits specified below and are the reason for the damage or failures to
your equipment, it maybe necessary for you to re-mediate the environmental conditions that are
causing the damage or failures. Re-mediation of environmental conditions will be the responsibility
of the customer.
Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95%
upper confidence limit.
NOTE: Applies to data center environments only. Air filtration
requirements do not apply to IT equipment designed to be used outside
a data center, in environments such as an office or factory floor.
Conductive dust Air must be free of conductive dust, zinc whiskers, or other conductive
particles.
NOTE: Applies to data center and non-data center environments.
Corrosive dust • Air must be free of corrosive dust.
• Residual dust present in the air must have a deliquescent point less than
60% relative humidity.
Technical Specifications 17

Environmental
NOTE: Applies to data center and non-data center environments.
Gaseous contamination
NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
Copper coupon
corrosion rate
<300 Å/month per ClassG1 as defined by ANSI/ISA71.04-1985.
Silver coupon corrosion
rate
<200 Å/month as defined by AHSRAE TC9.9.
Expanded operating temperature
NOTE: When operating in the expanded temperature range, system performance may be impacted.
NOTE: When operating in the expanded temperature range, ambient temperature warnings may be
reported on the LCD and in the system event log.
Continuous operation 5°C to 40°C at 5% to 85% RH with 29°C dew point.
NOTE: Outside the standard operating
temperature (10°C to 35°C), the system can
operate continuously down to 5°C or as high
as 40°C.
For temperatures between 35°C and 40°C, de-rate
maximum allowable temperature by 1°C per 175m
above 950 m (1°F per 319 ft).
< 1% of annual operating hours –5°C to 45°C at 5% to 90% RH with 29°C dew
point.
NOTE: Outside the standard operating
temperature (10°C to 35°C), the system can
operate down to –5°C or up to 45°C for a
maximum of 1% of its annual operating hours.
For temperatures between 40°C and 45°C, de-rate
maximum allowable temperature by 1°C per 125 m
above 950 m (1°F per 228 ft).
Expanded operating temperature restrictions • Do not perform a cold startup below 5°C.
• The operating temperature specified is for a
maximum altitude of 3050 m (10,000 ft).
• Redundant power supplies are required.
• Peripheral cards that are not Dell-qualified are
not supported.
• Peripheral cards greater than 25 W are not
supported.
18 Technical Specifications