
FAQ& Help
Q1: How to connect the USB endoscope to “DEPSTECH-View”?
A1:
Q2: No response after plug the usb endoscope into your android phone?
A2:
1. USB endoscopes are only available for Android phone users. Please make
sure you have turned on the OTG function of your phone. Go to the phone
"Settings"-"About this machine"-"Software Information"-repeatedly click on
"Kernel Version" or "Compilation Number" to open "Developer Mode". After
opening "Developer Mode", please click "Settings"-"Developer Mode"-turn
on "OTG Function";
2. Select the corresponding adapter(micro USB / type-C) to connect the
mobile phone;
3. Open “DEPSTECH-View” to obtain real-time images of the endoscope. If
only the loading icon rotates when the APP acquires the device image, this
may be a hardware failure, please contact the seller of the device.
4. If you still can’t get the image in the above steps, it may be that the USB
port of the phone is loose. Please try to connect to another Android phone
and try again according to the above steps;
5. If your phone version is Android 10.0, please click the jump link in the App
pop-up window to download the ““DEPSTECH-View” apk” installation
package adapted to Android 10.0.
1. If you got the “No OTG function ”tips after plug the usb endoscope into your
android phone but no image, your cellphone may not availiable for
“OTG”function, please try to plug the endoscope into another phone.
2. Please remember to open the “OTG”function in the “Settting”,and for some
model of cellphone it may turn off the “OTG”function automatically for
serval minutes, please regularly check if the “OTG”function has been turn
off or not.
3. The aging of the charging interface and the failure of the USB converter will
cause the device to be unavailable. Please change a android phone or a
USB converter and try to get connection again.
4. If you still couldn’t get the connection after following the steps, please
contact the supplier for help.