Digital Monitoring Products COMMAND PROCESSOR XR500N User manual

800-229-6693
www.HPIsecurity.com
An Authorized Dealer of
Call

QUICK REFERENCE
XR100/XR500 or XR150/XR350/XR550 Arming and Disarming
Disarming the Alarm System
1. Press CMD until ARM DISARM displays.
2. Select DISARM, enter your user code and press CMD.
3. At ALL? NO YES, if you select NO, the keypad
displays the name of each area followed by NO
YES. Select YES or NO to disarm area(s) of your
choice.
Arming the Alarm System
1. Press CMD until ARM DISARM displays.
2. Select ARM, enter your user code if a closing code is
required and press CMD.
3. At ALL? NO YES, if you select NO, the keypad
displays the name of each area followed by NO
YES. Select YES or NO to arm the area(s) of your
choice.
4. SYSTEM ON or ALL SYSTEM ON displays.
Note: SYSTEM ON means at least one area in the
system is armed.
ALL SYSTEM ON means all areas in the system
are armed. The keypad begins counting down
the exit time.
32-Character Display
Armed LED
Power LED
Data Entry Digit keys
COMMAND Key
Back Arrow Key
Select Keys
1 2 3 4
9 0 CMD
5 6 7 8
FRI 8:51 AM
XR500
Keypad Layout and Function Keys
Keypad Shortcut Keys
1 2 3 4
9 0 CMD
5 6 7 8
A
C
B
D
F
E
G
I
H
J
L
K
V
X
W
S
U
T
P
R
Q
M
O
N
Y
Z
Away
All
Sensor Reset
(Fire Reset)
Home
Monitor
(Chime)
Perimeter Sleep
p
a
d
O
y
ou
r

LT-0895 © 2014 Digital Monitoring Products, Inc.
14075
800-641-4282
www.dmp.com
Designed, Engineered and
Assembled in the USA
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2500 North Partnership Boulevard
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Disarming Steps
THU 6:29 AM
ARM DISARM
ENTER CODE: -
Press CMD.
Press the key under DISARM.
Enter user code, and press CMD.
ALL? NO YES Select NO to Disarm only certain areas.
Select YES to Disarm All.
OFFICE NO YES
Select YES to Disarm the displayed area.
Continue selecting YES or NO to disarm all
areas of your choice.
CMD
CMD
Arming Steps
SYSTEM ON
All areas are Armed.
At least one area Is Armed.
THU 6:29 AM
ARM DISARM
ENTER CODE: -
Press CMD.
Press the key under ARM.
Enter your user code, and press CMD.
ALL? NO YES Select NO to Arm only certain areas.
Select YES to Arm All.
OFFICE NO YES Select YES to Arm the displayed area.
Continue selecting YES or NO to arm all
areas of your choice.
ALL SYSTEM ON
CMD
CMD
OR
800-229-6693
www.HPIsecurity.com
An Authorized Dealer of
Call

OPERATING INSTRUCTIONS MODELS
XR500/XR500N/XR500E/XR500FC/XR500NFC
XR100/XR100N/XR100FC/XR100NFC
NORMAL STANDBY CONDITION
When the system is in the normal standby condition, the keypad shows either
the time of day or a blank display.
ALARM CONDITION
When the system is in an alarm condition, the keypad display shows the violated
zone name(s) followed by an alarm display.
ALARM SILENCE
To silence the alarm while the bell or siren is sounding, enter your code number
and press the COMMAND key. This silences the alarm but does not cancel any
alarm reports to the central station.
RESETTING DETECTORS
To reset a smoke or other detector, enter the User Menu by pressing the COM-
MAND key until MENU? NO YES appears in the display. Press the top row key
under YES. The display shows ENTER CODE: -. Enter your code number and
press COMMAND. The keypad display now shows ALARM SILENCE? if your code al-
lows. Press the COMMAND key until SENSOR RESET? appears in the display. Press
any top row key.
TROUBLE CONDITION
When a device is in a trouble condition, the keypad tones and displays the zone
or device name followed by TRBL. Press any top row key to silence.
SYSTEM TESTING
You should test the security system weekly to ensure proper operation. You can
do this through a function in the User Menu. After entering the User Menu, press
the COMMAND key until SYSTEM TEST? displays. Press the left most top row
Select key. The system bell, battery, and communication to the central station
receiver system is then tested.
ALARM SERVICE
If service is required for this system, please contact:
Company ___________________________________________
Address ____________________________________________
Telephone __________________________________________
The operating instructions above should be attached to the front, or framed and located
adjacent to, the panel or a Security Command keypad with an alphanumeric display.

© 2015 Digital Monitoring Products, Inc.
Information furnished by DMP is believed to be accurate and reliable.
This information is subject to change without notice.
Silencing an Alarm
When the alarm bell or siren is sounding, enter your user code or
present your card to a keypad or reader during the Status List display.
All/Perimeter, Home/Sleep/Away, or Home/Sleep/Away with Guest System
CANCEL VERIFY or IS THIS A FALSE ALARM? displays.
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the alarm and send an Abort or Cancel message to the Central
Station and the security system will be disarmed.
© 2015 Digital Monitoring Products, Inc.
Information furnished by DMP is believed to be accurate and reliable.
This information is subject to change without notice.

XR500/XR100 User Guide i
XR500/XR100 User Guide
Table of Contents
Section Page Section Page
Introduction ....................................................................... 1
XR500 and XR100 Systems ........................................................1
About Your Security System .......................................................1
Emergency Evacuation Plans......................................................2
DMP Keypads............................................................................3
The Select keys.........................................................................4
Power/Armed LED .....................................................................4
Panic Functions .........................................................................5
7/0 Panic Function .....................................................................5
Common Keys on All Keypads.....................................................6
Entering Alpha Characters..........................................................6
Entering Non-Alpha Characters...................................................6
Using the Keypad ......................................................................7
Keypad User Options .................................................................8
Special Keypad Tones ................................................................8
DMP Wireless............................................................................9
Special Wireless Displays .........................................................10
Special Keypad Displays...........................................................10
Email/Cell Phone Messages ......................................................11
MyAccess™Text Messaging Commands ....................................11
Understanding Security System Terms ......................................11
Arming and Disarming ..................................................... 14
General Arming Operation........................................................14
Key Fob Arming.......................................................................16
Key Fob Disarming ..................................................................16
Area System Arming Operation.................................................16
Area System Disarming Operation ............................................17
All/Perimeter System Arming....................................................18
All/Perimeter System Disarming................................................19
Home/Sleep/Away and Home/Sleep/Away
with Guest System Arming ....................................................... 20
Home/Sleep/Away and Home/Sleep/Away
with Guest System Disarming...................................................21
Extending Schedules ............................................................... 22
Keypad Shortcut Keys..............................................................23
User Menu ........................................................................ 24
Accessing the User Menu .........................................................24
User Menu Options..................................................................24
Alarm Silence..........................................................................25
Sensor Reset...........................................................................25
Door Access............................................................................ 25
Armed Areas Display ...............................................................26
Outputs On Off ....................................................................... 26
Zone Status ............................................................................27
Bypass Zones..........................................................................27
Zone Monitor ..........................................................................28
System Status.........................................................................29
System Test ............................................................................29
8VHU3UR¿OHV ...........................................................................30
User Codes .............................................................................34
Forgive Failure to Exit ..............................................................36
Ambush Code .........................................................................37
Schedules ...............................................................................37
Setting the Date and Time .......................................................42
U
ser C
od
es .............................................................................
34

ii XR500/XR100 User Guide
Display Events ........................................................................43
Service Request ......................................................................43
Fire Drill .................................................................................43
System Setup ................................................................... 44
System Setup Record...............................................................44
Keypad Record........................................................................44
Key Fob Button Programming...................................................45
Area Names and Numbers Record ............................................46
8VHU3UR¿OHV5HFRUG ................................................................47
User Codes Record .................................................................. 48
Schedules Record....................................................................49
Holiday Date Record................................................................50
Output Record ........................................................................50
Appendix A ....................................................................... 51
About the Display Events Section..............................................51
Arming and Disarming Event Displays .......................................52
Zone Event Displays ................................................................ 52
Supervisory Event Displays ......................................................52
User Code Change Event Displays ............................................ 52
Zone Bypass Event Displays .....................................................52
Door Access Event Displays...................................................... 53
System Monitor Event Displays.................................................53
Schedule Change Event Displays ..............................................54
Wireless Jamming Event Displays .............................................54
Wireless Trouble Event Displays................................................54
Appendix B ....................................................................... 55
Zone Status Browser ...............................................................55
Bypass Zones Browser .............................................................56
Zone Monitor Browser..............................................................56
Add User Codes Browser.......................................................... 57
Change User Codes Browser ....................................................57
Delete User Codes Browser......................................................58
$GG8VHU3UR¿OHV%URZVHU........................................................ 58
&KDQJH8VHU3UR¿OHV%URZVHU...................................................59
'HOHWH8VHU3UR¿OHV%URZVHU ....................................................59
Output Groups Browser ...........................................................60
Outputs On/Off Browser ..........................................................60
Appendix C ....................................................................... 61
User Disarm and Entry.............................................................61
Entering User Names...............................................................61
Appendix D ....................................................................... 62
DMP Wireless Description ........................................................62
Appendix E........................................................................ 63
Easy Entry™ User’s Guide ........................................................63
Appendix F........................................................................ 65
Email/Cell Phone Message User’s Guide ....................................65
MyAccess™Text Messaging Commands ..................................... 66
Arming All Areas with Text Message Commands ........................ 66
Check Armed Status Text Command .........................................67
Subscribe to Text Messages .....................................................67
Frequently Asked Questions .....................................................68
Common Keypad Displays ........................................................69

XR500/XR100 User Guide 1Introduction
Introduction
A Note About False Alarms
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today is false alarms. The accidental dispatching of police and
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capability of those emergency service units.
As part of our commitment to reducing false alarms, we would like
to encourage you to read this guide thoroughly. All the information
contained here can help you quickly, and comfortably, learn the
system operation. If you have any additional questions, or feel
that you need more training, please do not hesitate to contact
your alarm dealer.
Note: There may be a 30-second alarm communication delay
pre-programmed at installation to allow disarming if a false alarm
occurs. This delay is optional and can be removed or increased to
45 seconds by your alarm dealer.
Test Your System Weekly
It is recommended that you test the burglary portion of your
system at least once each week. Testing should involve an active
test of all doors, windows, and motion detectors connected to your
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tested.
Refer to the System Test section of this guide for instructions on
testing the burglary portion of your system and refer to the Fire
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XR500 and XR100 Systems
This Guide covers operation of the XR500 Series and the XR100
Series system.
About Your Security System
The system has been designed with your safety and comfort in
mind. It uses the latest in computer based technology to create
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system available.
The system combines ease of use with a simple to understand DMP
keypad to offer the full range of features requested by today’s
security system owners.
Use the system to turn portions of your protection on or off by
pressing a few keys, or have the system turn on or off automatically
by entering a simple schedule. You can add, delete, and change
personal user codes at any time or check the status of protection
devices in the system.
Parts of the System
There are two main parts to the security system, the keypad and
the keypad User Menu.
Keypad
This is the device we have placed at certain locations throughout
the premises that allow you to turn the system protection on and
off using your personal user code.
Keypad User Menu
The keypad provides a simple User Menu containing all of the
functions you need to fully operate your system such as changing
the time of day or a personal user code.

2 XR500/XR100 User Guide Introduction
Emergency Evacuation Plans
The National Fire Protection Association recommends that you
establish an emergency evacuation plan to safeguard lives in the
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Draw a Floor Plan of Your Home or Business
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stairs. Also draw any obstacles that a person may encounter while
exiting the building such as large furniture or appliances.
Develop Escape Routes
Determine at least two routes the occupants in each room can
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as the door. Another can be through a window that can be easily
opened. If the window is high off the ground, an escape ladder
should be provided.
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room.
Decide Where to Meet
Prearrange a meeting place outside and away from where
emergency personnel are likely to be working. A neighbor’s house
or across the street in front of the house are good locations. Always
perform a head count to make sure all occupants safely exited.
NEVER ENTER A BURNING BUILDING. If the head count shows one
or more persons missing, give this information immediately to the
authorities. Never enter a building to look for someone.
Practice Your Escape Plans
Devising an escape plan is only the beginning. For the plan to be
effective everyone should practice escape routes from each room.
Early Detection
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carbon monoxide detectors in each room, can greatly decrease
your risk of loss or injury.
Second Floor
Building Front Building Back
First Floor
Fire Escape
Window Ladder

XR500/XR100 User Guide 3Introduction
DMP Keypads
Your system may have one or more easy to use keypads that allow you to properly operate the system.
32-Character Display
Armed LED
Power LED
Data Entry Digit keys
COMMAND Key
Back Arrow Key
Select Keys
1234
90 CMD
5678
ABC PRINTING
FRI 2: 51 AM
Backlit Logo
and Proximity
Antenna
Thinline™/Aqualite™ Keypad
32-Character Display
Data Entry Digit keys
COMMAND Key
Back Arrow Key
Select Keys
Backlit Logo
and Proximity
Antenna
SMITH RESIDENCE
FRI 12: 51 PM
Thinline™ Wireless Keypad
MON 5:35 AM
DISARMED
Panic
Chime
Check-In
Reset
Interactive Shield
Proximity Card
Reader
Micro SD
Card Slot
Carousel
Menu
Dealer
Logo
Local Weather
Conditions
TODAY
WEDNESDAY
82
98 77
80
LO
74
HI
HI LO
CURRENT
Graphic Touchscreen Keypad

4 XR500/XR100 User Guide Introduction
Power/Armed LED
Thinline™ and Aqualite™ Keypads:
The Power LED indicates the panel Power status. It is recommended
you contact the service department when the Power LED is off or
blinks.
LED Operation AC Battery
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2)) Tro u b l e N / A
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LVDUPHGDQGLV2))ZKHQ$//DUHDVDUHGLVDUPHG
Graphic Touchscreen Keypads:
The LED indicates the Power and Armed status of the panel.
Depending on the operation, the LED displays in Red or Blue as
listed in the table.
Color and Activity LED Operation
Blue Steady 3DQHO'LVDUPHG$&3RZHU2.%DWWHU\2.
Blue Blinking 3DQHO'LVDUPHG$&3RZHU2.%DWWHU\)DXOW
No Light 3DQHO'LVDUPHG$&3RZHU)DXOW%DWWHU\2.
Red Steady 3DQHO$UPHG$&3RZHU2.%DWWHU\2.
Red/Blue Alternate 3DQHO$UPHG$&3RZHU2.%DWWHU\)DXOW
Red Blinking 3DQHO$UPHG$&3RZHU)DXOW%DWWHU\2.
The Select keys
Thinline™, Aqualite™ and Wireless Keypads:
There are four keys under the display called the Select keys. These
keys are one of the features that make your system so easy to
operate. They allow you to make selections by pressing the Select
key under a choice shown in the display.
Note: For the purposes of this guide, when instructed to press
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Graphic Touchscreen
Keypads:
There are four Select
Areas in the display. These
Select Areas are one of the
features that make your
system so easy to operate.
They allow you to make
selections by touching the
area to choose the item in
the display.
Note: For the purposes of this guide when using the Graphic
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touch Select Area 1; the second Select key touch Select Area 2;
third Select key touch Select Area 3; and the fourth Select key
touch Select Area 4.
32-Character Display
Select Area 1
Select Area 3
Select Area 2
Select Area 4
Graphic Touchscreen Select Areas

XR500/XR100 User Guide 5Introduction
Power/Armed Logo
Thinline™ Wireless Keypads:
The backlit logo on the keypad indicates the panel armed status
and the keypad power status. Depending on the operation, the
logo displays Red or Green as listed in the table.
Color and Activity Armed Status Keypad Power Status
Green Steady Panel Disarmed $&3RZHU2.%DWWHU\2.
Green Blinking Panel Disarmed $&3RZHU2.%DWWHU\)DXOW
No Light Panel Disarmed $&3RZHU)DXOW%DWWHU\2.
Red Steady Panel Armed $&3RZHU2.%DWWHU\2.
Red/Green Alternate Panel Armed $&3RZHU2.%DWWHU\)DXOW
Red Blinking Panel Armed $&3RZHU)DXOW%DWWHU\2.
Panic Functions
Your keypad may be set up to send a Panic, Emergency, or Fire
report to the central station. This function is optional. If this
option is programmed for your keypad, icons display below the top
row Select keys/areas.
Thinline™, Aqualite™ and Wireless Keypads:
Press and hold the two Select keys adjacent to the desired icon for
2 seconds, until a beep from the keypad is heard.
Top Row Select Keys
Police Emergency Fire
Thinline™/Aqualite™/Thinline™ Icon Keypad Panic Keys
With Shaded Buttons To Indicate Police Panic Keys
Graphic Touchscreen Keypads:
Touch the icon for 2 seconds until a beep is heard.
Graphic Touchscreen Panic Icons
7/0 Panic Function
Thinline™ and Aqualite™ Keypads:
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installation to allow the user to initiate an optional Panic alarm by
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the 7 and 0 keys are pressed for a short time, the keypad sends a
Panic alarm report to the central station.
Note: The 7/0 Panic Function is not available on Thinline™ Icon or
Wireless keypads.
PANIC OPTIONS
PRESS AND HOLD BUTTON TO SEND
FIRE
POLICE EMERGENCY

6 XR500/XR100 User Guide Introduction
Common Keys on All Keypads
Data Entry Digit keys
These keys allow you to enter your user code when arming or
disarming or enter other information into the system.
COMMAND (CMD) key
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displays, User Menu, or complete a data entry function.
Back Arrow (<—) key
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displays while operating your system. You can press the Back Arrow
key to back up through the list of functions in the User Menu or to
erase the last character you entered.
Entering Alpha Characters
Some options during programming require you to enter alpha
characters. To enter an alpha character, press or touch the key that
has that letter written below it. The keypad displays the number
digit of the key. Next, press the Select key/area that corresponds to
the location of the letter under the key. Pressing a different Select
key/area changes the letter. When another digit key is pressed,
the last letter displayed is retained and the process starts over.
Entering Non-Alpha Characters
To enter a space in an alpha entry, press the 9 digit key followed by
the third Select key/area. The three characters on the 9 digit key
are Y, Z, and space. You can also enter the following characters:
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left Select key/area. A dash now appears in the keypad display.
The table below shows the character locations for DMP keypads.
Key
Number
Select Key
1
Select Key
2
Select Key
3
Select Key
4
1ABC(
2DEF )
3GHI !
4JKL?
5MNO /
6P
Q
R&
7STU@
8VWX ,
9YZspace_
0-.*#

XR500/XR100 User Guide 7Introduction
Using the Keypad
Multi-lingual Display Option
Your system may be programmed to display the User Menu and
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key is pressed, the option to choose the language displays. Select
the language you want to use. The language chosen continues to
display at this keypad until another language is chosen.
Keypad Displays Current Programming
Most User Menu options displayed at the keypad show the currently
selected option in the panel memory. These options are either
shown as a number, a blank, or a NO or YES. To change a number
press any top row Select key. The current option is replaced with a
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new number for that option.
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change an option that requires a NO or YES response, press the top
row Select key for the response not selected. For example, if the
current option is YES and you want to change it to NO, press the
third Select key. The display changes to NO3UHVVWKH&200$1'
key to go to the next option.
Multiple Displays (XR500 System Only)
For some User Menu options, such as Access Areas under User
3URÀOHV there are several displays containing lists. For example,
when using Access Areas, areas 1 through 32 display on four
separate displays. First, areas 1 through 8 display. Press the
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RQHPRUHWLPHWRGLVSOD\DUHDVWKURXJK
Note2QO\DUHDVSUHSURJUDPPHGDWLQVWDOODWLRQFDQEHYLHZHG
Asterisks in Area Armed Displays
Asterisks display next to a programming option that is already
selected. As shown in the example, options that are selected to
display the current programming selection have an asterisk next
to the number. Those that are not selected simply display the
number. In the Areas example, areas 3, 8, 9, 15, 19, 23, 25, and
31 are not selected. The area numbers with asterisks are selected.
*29 *30 31 *32
*13 *14 15 *16
9 *10 *11 *12 25 *26 *27 *28
*1 *2 3 *4
*5 *6 *7 8 *21 *22 23 *24
*17 *18 19 *20
Areas
To select or deselect a number, simply enter the number using the
digit keys on the keypad. This same scheme is used when viewing
the panel armed status and other programming and operational
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rest of the area numbers on XR500 systems.
Note: XR100 Systems support 8 areas.
32-Character Name Display
Your system may be programmed to display up to 32-character
names. When a name is displayed at the keypad, the top line of
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to display the remaining characters.
If displayed as part of the Status List, the entire 32-character name
is displayed for four seconds followed by the number and status.

8 XR500/XR100 User Guide Introduction
Keypad Address
The current address assigned to the keypad displays, but
cannot be changed. Press the Back Arrow key to exit the User
2SWLRQVIXQFWLRQ
Graphic Touchscreen Keypads: 3UHVV2SWLRQVRQWKH
Carousel Menu until it glows. The keypad displays the Setting
2SWLRQVVFUHHQ Adjust the Screen Brightness, Tone, and Volume
by pressing the arrows at either end of the bar indicators. Pressing
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Special Keypad Tones
Your keypad also contains a small speaker that alerts you about
events as they occur on your system. For burglary alarms, as soon
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tone stops. If a valid user code is not entered or an invalid user
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again. Below are brief descriptions of the different tones you hear
from the keypad.
Fire Alarm tone: An intermittent sweeping siren that sounds until
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Burglary Alarm tone: A constant siren tone that continues until
the alarm is silenced. From LCD keypads only.
Key press tone: A short beep each time you press a key on the
keypad and it is acknowledged by the system.
Prewarn tone: A continuous pulsed tone that sounds when you
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reminding you to disarm the burglary protection. The tone silences
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FRGHLVQRWHQWHUHGRUDQLQYDOLGXVHUFRGHLVHQWHUHGZLWKLQÀYH
seconds, the prewarn tone begins sounding again.
Keypad User Options
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EHVWÀW\RXUHQYLURQPHQWDQGQHHGV
Thinline™, Aqualite™ and Wireless keypads: Press and hold
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display the next option or the Back Arrow key to exit.
Backlighting Brightness
At the SET BRIGHTNESS display, use the left Select key to lower
the keypad brightness. Use the right Select key to increase the
brightness.
Note: If the brightness level is lowered, it temporarily reverts
back to maximum intensity whenever a key is pressed.
Internal Speaker Tone
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display, use the top left Select key to make the tone lower. Use
the right Select key to make the tone higher.
Volume level
Set the volume level of the keypad internal speaker for key
presses. During alarm, trouble, and prewarn conditions, the
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the left Select key to lower the keypad volume. Use the right
Select key to raise the volume.
Model Number
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but cannot be changed.
Serial Number
The serial number assigned to the keypad displays. Press the
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XR500/XR100 User Guide 9Introduction
Exit tone: A continuous pulsing tone that sounds during the exit
countdown just after arming all areas of your system to remind
you to exit the premise. At ten seconds prior to the end of the
countdown, the rate of pulsing increases.
Monitor tone: A pulsed tone for one second, one pulse only that
sounds whenever a door or window is opened while you are using
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a doorbell chime. See Zone Monitor.
Note: When toggling to a RMV monitor state, the Zone Monitor
tone does not sound.
Tro ubl e ton e: A steady tone indicating a trouble condition on your
system. Press a Select key to silence.
What to do when the trouble tone sounds
You can silence the trouble tone by pressing any key.
This only silences the keypad and does not correct the
condition that originally caused the trouble.
DMP Wireless
Your system may have DMP wireless
GHYLFHV LQFOXGLQJ NH\ IREV 7KHUH
are three types of DMP wireless key
fobs available:
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 %XWWRQ0RGHO.H\)RE
 %XWWRQ0RGHO.H\)RE
The drawing shows the button layout
for all three models. Each button
on the key fob is programmed to
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names are listed below.
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 /)7  WKH.H\)RE/HIWEXWWRQ
 5*7 WKH.H\)RE5LJKWEXWWRQ
The button programming list for the
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located in the System Setup section of
this guide. Refer to Appendix D for LED
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function labels can be added to each
button to indicate button operation.
For best operation, allow the LED
to light and turn off before pressing
another button. The key fob may not
complete sending the signal for the button press if another button
is pressed too soon.
If there is no LED light, the battery for your key fob may need
replacing or you could be out of range.
Connect Keyring or Lanyard Here
LED
2-Button Layout 1-Button Layout
4-Button Layout
TOP
TOP
BTM
LFT RGT
TOP
BTM
Key Fob Examples and
Button Names

10 XR500/XR100 User Guide Introduction
Special Wireless Displays
Your system may use wireless transmitters to send alarm and
trouble information from the protection devices to the panel.
Wireless systems have a few unique keypad displays.
BACK DOOR - LOBAT - /RZ %DWWHU\ 7KH EDWWHU\ LQ D ZLUHOHVV
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BACK DOOR - MISNG - 0LVVLQJ 7KH SDQHO LV QRW UHFHLYLQJ WKH
wireless transmitter periodic test report.
WIRELESS - TRBL -7URXEOH6RPHSDUWRI\RXUZLUHOHVVV\VWHPLV
operating improperly. Call the service department for assistance.
WIRELESS RECEIVER JAMMED - ALARM - Your system may be
programmed for wireless interference detection and, if displayed,
your wireless receiver has detected a jamming signal while the
system is armed.
WIRELESS RECEIVER JAMMED - TRBL - 7URXEOH <RXU V\VWHP
may be programmed for wireless interference detection and, if
displayed, your wireless receiver has detected a jamming signal
while the system is disarmed.
Special Keypad Displays
As you use your system, you occasionally see a keypad display
that asks you to enter a code or that describes a condition on the
system. Below are some examples of the keypad displays:
ALARM
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]RQHKDVEHHQWULSSHG<RXUV\VWHPPD\VRXQGEHOOVRUVLUHQV
TRBL (TROUBLE)
There is a problem with a protection device or system component.
This display is accompanied by a description of the problem.
ALARM NOT SENT
The alarm signal was aborted and was not sent to the central
station because a user code was entered to disarm the system
before the alarm signal was sent to the central station. Also, your
system may be pre-programmed at installation to send an Abort
signal to the Central Station that an alarm occurred but was
not sent because the user entered a code before the delay time
expired. Refer to the Introduction section of this guide.
ALARM CANCELLED
An Alarm signal just sent to the central station was cancelled
because a user code was entered to disarm the system after the
alarm was sent. Also, an Alarm Cancel signal is sent to the Central
Station.
ALARM VERIFIED
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by the user. The alarm system also transmits a VERIFY message to
the Central Station.
ENTER CODE OR PRESENT CARD
The system requires you to enter your user code or present your
user card/proximity credential to a keypad or card reader. User
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As you enter your user code, the keypad display shows an asterisk
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your user code on the display as it is entered.
TRY AGAIN OR INVALID CODE/CARD/PIN
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by the system. Check the user code or PIN or present the card to
the reader again.

XR500/XR100 User Guide 11Introduction
INVALID PROFILE
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certain functions. When users attempt functions outside their
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INVALID AREA
A user has attempted a door access for an area they are not
assigned.
INVALID TIME
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the valid schedule. See Schedules and User Codes.
ARMED AREA
A user has attempted a door access to an armed area to which they
do not have arming and disarming authority.
FAILED TO EXIT (ANTI-PASSBACK)
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have previously accessed. If they fail to exit through the proper
card reader location, they are not granted access on their next
attempt. A Failed to Exit message appears when a user assigned
the anti-passback option attempts to re-enter an area which
they did not exit properly. The user must exit the area through
the proper door. If not possible, your system administrator should
select the Forgive option in the User Codes menu option.
SYSTEM TROUBLE or SERVICE REQUIRED
There is a problem with one or more of the components in your
system. Contact our service department as soon as possible.
SYSTEM BUSY
The system is performing another task of a higher priority. This
usually only takes a few moments.
TEST IN PROGRESS
The system is currently being tested by an installation or service
technician.
Email/Cell Phone Messages
Your system may be programmed at installation to send a variety
of messages to your personal email and cell phone.
The message option uses your security system’s reporting capability
to send reports using an email address or cell phone number in
much the same way as someone sending an email would do. You
can receive reports of alarms, troubles, or system arming and
disarming and know at a glance your system status. See Appendix F
for more information.
MyAccess™Text Messaging Commands
Your system may be programmed to allow simple text messages to
be sent to the security system to perform basic user operations.
By texting a message from your cell phone or PDA, the following
actions can be performed: Arm/Disarm, check Armed Status,
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information.
Understanding Security System Terms
Throughout this guide, and in some displays on your keypad, you
may see certain words or phrases that might be unfamiliar. Below
are some terms you may see here and on your keypad display:
Access (Door Access)
Entry/Exit doors that are used to restrict access to the building
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entered at the keypad by entering a code or presenting a card to
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short period of time. See Easy Entry User’s Guide in Appendix E.
Areas
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sound an alarm if opened.

12 XR500/XR100 User Guide Introduction
Arming
Turns on the burglary protection in one or more areas of the
system. When armed, the system is able to sound alarm bells or
sirens and, if monitored, send alarm reports to a central station
ZKHQDEXUJODU\]RQHLVWULSSHG
Fire, panic, and other 24-hour devices are always turned on and do
not need to be armed.
Central Station Monitoring
Your system can also be programmed to automatically send
alarm, trouble, and arming and disarming reports to a central
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Disarming
Turns off one or more areas of the system. When disarmed, the
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Fault
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that there is a problem with the front door, such as the door being
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Zone
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Instant Zone
Interior protection devices and perimeter devices, such as exterior
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tripped while the system is armed, an alarm instantly occurs.
24-hour Zone
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Entry or Exit zone
Almost all systems have one or more doors through which you can
access the premises. These doors are programmed with a delay
time to allow you to enter or exit without setting off the alarm.
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system is fully armed, opening the door causes the panel to start
the entry delay time. During the entry delay time, you must enter
a valid user code to disarm the system or an alarm occurs.
Status
Status is a feature that automatically displays the armed or dis-
armed status of your system on the keypads. Alarm or trouble
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trouble can also display. There are two types of status information
available: Armed Status and Status List.
Status List
The keypad Status List displays any alarm or trouble condition on
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The system monitors include the AC power, battery power, panel
box tamper, printer, and phone lines. If more than one alarm or
trouble condition occurs at the same time, the keypad sequences
this information on its display.

XR500/XR100 User Guide 13Introduction
If your system is set up as a Home/Sleep/Away with Guest system,
the arming status of the main system is the same as a standard
Home/Sleep/Away system. The current arming status of the Guest
systems displays as follows:
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HOME GUEST 1 ON 7KH ÀUVW JXHVW KRXVH SHULPHWHU LV
armed in a Home/Sleep/Away with
Guest system.
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interior are armed but the bedroom
area is disarmed.
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Note: The XR100 system allows one guest house system while the
XR500 allows two guest house systems.
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when any area assigned to that keypad is disarmed.
View Zone Status
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when the status list displays.
Browser Feature
Refer to Appendix B at the back of this guide for diagrams showing
you how to use the built-in browsers.
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in the Status List until it restores. If one or more armed burglary
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Status List. This is to ensure that if a burglary has occurred the last
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Armed Status
Armed Status is the keypad display of the current armed condition
of areas within your security system.
If your system is set up as an Area system with areas one to eight,
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7 the keypad displays: 1 3 5 7.
If your Area system is setup with nine or higher areas and the system
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Checking Armed Areas for information about checking the armed areas.
If your system is set up as a Home/Sleep/Away or All/Perimeter
system, one of the following displays indicate the current Armed
Status:
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HOME SYSTEM ON The perimeter is armed in a Home/
Sleep/Away system.
PERIMETER ON The perimeter is armed in an All/
Perimeter system.
ALL SYSTEM ON All areas are armed.
SLEEP SYSTEM ON The perimeter and interior are armed
but the bedroom area is disarmed.