Direct Supply Panacea Home Comfort Mattress User manual

Please keep and refer to this Owner’s Manual.
Thank you for purchasing a Direct Supply®Panacea®Home Comfort Mattress. Please read this entire
guide carefully and keep it for future reference. This guide will provide you with instructions, warnings,
warranty information and other important information about your Direct Supply Panacea Home Comfort
Mattress. Share this information with your housekeeping, nursing and maintenance staff to help ensure
the mattress is cared for properly.
1-800-634-7328 ■directsupply.com
Direct Supply®
Panacea®Home Comfort Mattress
Owner’s Manual

© 2010 Direct Supply Manufacturing, Inc.22

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Table of Contents
Introduction ...............................................3
Definitions and Symbols ..........................3
Product Description ..................................3
Product Specifications ..............................4
Warnings ....................................................5
Directions for Use......................................6
Cleaning, Maintenance & Storage...........7
Limited Warranty ...................................8-9
Customer Service ....................................10
Please keep and refer to this Owner’s Manual.
Introduction
Introduction
Thank you for purchasing the Direct Supply®Panacea®
Home Comfort mattress. You can expect years of resident
comfort using this mattress.
Definitions and Symbols
NOTE: Indicates a tip. Sets apart special information or
important instruction clarification.
CAUTION: Indicates correct operating or maintenance
procedures in order to prevent damage to or destruction of
the equipment or other property.
WARNING: Calls attention to a potential danger that
requires correct procedures or practices in order to prevent
personal injury.
•:Attention. Read the instructions.
PRODUCT: Your Direct Supply Panacea Home Comfort mattress.
YOU and YOUR: The facility, community or other person or
entity that has purchased the product.
WE, US, and OUR: Direct Supply Manufacturing, Inc.
Product Description
Direct Supply Panacea Home Comfort mattresses are
made from a Visco elastic, temperature-sensitive foam
that conforms to your body, reduces motion transfer and
provides more even temperatures. The Direct Supply
Panacea Home Comfort mattress is a residential, non-
medical mattress and is not intended to cure, mitigate, treat
or prevent decubitus ulcers or any other disease or medical
condition. Because the Direct Supply Panacea Home Comfort
mattress is different from other Panacea mattresses, there
are some special care instructions you’ll need to follow.
• Warning – The mattress is designed to provide comfort
and may require other equipment. This may include, but is
not limited to:
1. Bed rails for repositioning and fall prevention.
2. Resident monitoring devices for elopement prevention.
3. Other devices as specified by the caregiver.

© 2010 Direct Supply Manufacturing, Inc.44
COVER: Cleanable, removable and replaceable
MATTRESS: ¾"H top quilting
3" Visco elastic top layer, 5" urethane bottom layer
FOUNDATION: Top cover is non-skid
Wood construction
FIRE RATINGS: Panacea Home Comfort Mattresses meet the requirements of
16 CFR 1633 – Federal Flammability (open-flame) Standard for
Mattresses used without foundations or used with foundation
supplied by Direct Supply, Inc.
SURFACE SIZES:
Size Height (inches) Lengths (inches) Widths (inches)
Twin 8" 75" 39"
Full 8" 75" 54"
Queen 8" 80" 60"
King 8" 80" 76"
WEIGHT CAPACITIES:
Product Weight Capacity (lbs) Weight Capacity (Kgs)
Foundation for
Panacea
Home Comfort
350 lbs. 159 Kgs
•WARNING: Resident’s body cannot exceed the width of the mattress at any
weight capacity.
Product Specifications

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• Warnings – General
1. Failure to comply with all directions and warnings may result in injury or death;
use only as directed.
2. Inspect the product for damage before each use and do not use it if it appears to
be damaged.
3. Never alter the product in any way.
4. This product is designed for indoor use only.
5. The Direct Supply Panacea Home Comfort Mattress should not be used with a
non-Panacea foundation or cover.
• WARNING: This mattress is not intended to be used with medical beds, bed
rails or other medical devices.
• WARNING: This mattress is a residential, nonmedical mattress intended to
provide comfort. It is not a medical mattress and is not intended to cure, mitigate,
treat or prevent decubitus ulcers. A skilled healthcare provider should determine if
this mattress is appropriate for each individual resident.
• WARNING: Do not remove the white law label or the model name label. These
labels serve as a means of identification to establish your warranty rights. This
product meets 16 CFR 1633 when used with Transitional Mattress foundation from
Direct Supply Equipment & Furnishings.
• WARNING: DO NOT smoke in bed or use an open flame within close proximity
to the mattress. DO NOT route electrical cords or other conductors through or
under the mattress.
• CAUTION: Keep out of direct sunlight. Prolonged exposure will cause the
foam to break down and reduce the comfort of the mattress. DO NOT store in
temperatures below 40° or greater than 95° Fahrenheit (5-35° Celsius). DO NOT
expose to moisture or areas of extreme humidity.
• CAUTION: DO NOT use bleach or any other harsh chemicals to clean the
mattress or cover. DO NOT saturate the mattress during cleaning.
Warnings

© 2010 Direct Supply Manufacturing, Inc.66
Directions for Use
To ensure full mattress expansion, the mattress must be unpackaged within 48
hours of receipt. Do not use razor blades to cut packaging away from mattress.
1. Unpack the mattress in an area with sufficient room to work. Do not allow
residents near the mattress until it has been completely set up and the work
area has been cleared of all debris.
• Note:Donotremovewhitelawlabelorthemodelnamelabelfromthe
mattress. Removal of tags will void the warranty.
2. Inspect the mattress for shipping damage. If the mattress is damaged, DO
NOT USE MATTRESS and immediately contact Direct Supply Equipment &
Furnishings for further instruction.
3. Verify the proper mattress model and size was shipped. If you feel there was
a mistake, DO NOT USE MATTRESS and immediately contact Direct Supply
Equipment & Furnishings.
4. After verifying you’ve received the correct product without damage, lay product
box on its side and slide the mattress out onto the floor.
5. Remove the poly film by carefully using a pair of scissors and cut ONLY the
poly material.
6. Mattress will start to expand when exposed to the air. Gently remove the
rest of the poly film and allow the mattress to fully recover. Keep packaging
materials away from residents, children and pets. Properly discard of all
packaging materials.
7. Place the fully expanded mattress on your Panacea foundation.
•WARNING: Due to the size and weight of these products, we recommend a
minimum of two people to handle and maneuver the mattress into position.
• CAUTION: The Direct Supply Panacea Home Comfort mattress should always
be used with a Panacea foundation. Nothwithstanding the following, the Direct
Supply Panacea Home Comfort mattress SHOULD NOT BE USED on a waterbed
frame or futon frame. Further, an old foundation may not provide sufficient
support and may cause your mattress to appear to be sagging or indented.
Placing the mattress on an unapproved surface may void your warranty.
8. Compressed mattresses need time to properly recover. Allow the mattress to
recover for 24 hours before using.
Note: Your mattress arrives in a compressed state. After packaging has been
removed, allow the mattress to unfold naturally, especially in weather below
50°F, as it will unfold as it warms up in a few hours.
Note: The materials are temperature sensitive, so warm and humid weather
may make the mattress feel soft, while cold weather may make it feel firmer.
9. After 24 hours, the mattress is ready to use. Always follow your standards and
procedures for bed dressing. If after 24 hours the mattress does not appear to
have properly recovered, DO NOT USE MATTRESS and immediately contact
Direct Supply Equipment & Furnishings.

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Cleaning, Maintenance
& Storage
Cleaning
Due to the temperature sensitivity of the mattress, it is not recommend to use an
electric blanket or heating pad with your mattress. Your mattress should also never
be flipped, as it has a one-sided design.
If your mattress becomes stained, DO NOT drench, soak or wash the actual
mattress, and DO NOT USE bleach or harsh stain removers.
Cover Care:
Should your mattress cover get soiled or dirty, you can “spot clean” with a damp
towel and a mild soap or detergent. You can remove the mattress cover by unzipping
it and hand washing it with cold water and a mild bleach-free detergent. Allow cover
to fully “air” dry or use a very low dryer cycle before re-applying your bedding.
•CAUTION:Do Not Use Bleach, fabric softeners, wash additives or chemicals
other than mild soap and cold water.
Maintenance
Covers: Inspect the mattress cover during every linen change and/or resident
change for cuts, rips or tears. Do not use the mattress if the cover is damaged.
During each cover inspection, also check to ensure that the foundation is not
damaging the bottom of the mattress.
Core: At least every 3 months, unzip the mattress cover and inspect the
foam core. It is natural for foam to discolor (turning slightly yellow) over time.
A replacement mattress should be considered if during the core
inspection any of the following are found:
1. Stains (other than natural coloring) caused by extended periods of exposure to
chemicals or bodily fluids.
2. Noticeable pieces of foam missing or torn from the core.
3. Any other noticeable damage.
Storage
If the mattress is not to be used immediately, it must still be removed from the box
within 48 hours of arrival. When the mattress is going to be stored:
1. Store the product flat. Never store the mattress folded up, rolled or bent.
2. Store in a cool dry place out of direct sunlight. Avoid storage areas that are not
temperature or humidity controlled.
3. Do not store near heaters or other devices that could physically damage the product.
4. Do not place objects on the mattress during storage.

© 2010 Direct Supply Manufacturing, Inc.88
Limited Warranty
We offer to you, as the original purchaser, a warranty for the cover and foam of
your Direct Supply Panacea mattress. Our warranty applies for the limited warranty
period stated below. If any product or product part listed below is defective in
material or workmanship during the applicable limited warranty period, we will
repair or replace it at our cost. Please note that the decision to repair or replace
a product or product part will be at our discretion. Our warranty applies only if
the product is properly maintained by the original purchaser for normal, indoor
use and does not cover normal wear and tear, modification of the product, or
damage caused by abuse, improper use, failure to maintain, use which exceeds
the published product limitations, or the combination of any product with another
product. In addition, our warranty does not cover fading, characteristics or natural
variations in fabric, texture, colorfastness, stains, spills, or exposure to chemicals,
odors, heat or light. In certain cases, we may provide you repair or adjustment
instructions and/or replacement parts, and ask you to perform a repair or
adjustment or replace a defective part.
Our warranty gives you specific legal rights, and you may also have other rights,
which vary, from state to state. Please note that our limited warranty period begins
when we ship the product to you. The limited warranty period and our obligations
under the warranty end once you transfer the product to someone else, or at the
end of the applicable limited warranty period identified below, whichever is earlier.
Mattress Foam
Components Cover Anticipated Useable Product Life
Direct Supply Panacea Home Comfort 10 years 1 year 10 years
Coverage Period
We warrant the covered product for a period not to exceed 10 years with the
following parameters:
•First year, replacement will be at 100% of original purchase price.
•For years two through ten, replacement value is prorated as follows:
– Year 2 90% of original purchase price
– Year 3 80% of original purchase price
– Year 4 70% of original purchase price
– Year 5 60% of original purchase price
– Year 6 50% of original purchase price
– Year 7 40% of original purchase price
– Year 8 30% of original purchase price
– Year 9 20% of original purchase price
– Year 10 10% of original purchase price

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Details of our Limited Warranty
Our warranty applies for the warranty period stated above. Direct Supply
Manufacturing, Inc warrants that the covered product will retain 90% of the
original height through year 5, and 80% of the original height through year 10.
Please note that softening is a normal characteristic of foam constructions and
is not considered to be a defect. We do not warrant softening of the foam. We
warrant the cover to be free of material and workmanship defects.
Anticipated Usable Product Life is based on normal use with proper maintenance,
cleaning and storage. You should still inspect, monitor and care for the product
as described in this guide, as the product may need to be replaced sooner than
anticipated in particular situations.
DIRECT SUPPLY MANUFACTURING, INC. MAKES NO IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; THESE AND
ALL OTHER IMPLIED WARRANTIES ARE SPECIFICALLY DISCLAIMED. DIRECT
SUPPLY MANUFACTURING, INC. WILL NOT BE LIABLE FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES THAT MAY RESULT FROM THE DEVICE OR YOUR USE
OF OR INABILITY TO USE THE DEVICE. TO THE EXTENT ALLOWED BY LAW, OUR
TOTAL LIABILITY TO YOU, IF ANY, IS LIMITED TO THE PRICE OF THE DEVICE OR
SERVICE GIVING RISE TO YOUR CLAIM. Some states do not allow an exclusion
or limitation of incidental or consequential damages or how long an implied
warranty lasts, so the above limitations or exclusions may not apply to you. If
implied warranties are not excluded, and to the extent allowed by law, we limit
any and all implied warranties to the applicable warranty period identified above.
Except for rights under any applicable state law, the remedies provided under this
warranty are your sole and exclusive remedy for any breach of our warranty and
state the entire limit of our responsibilities.

© 2010 Direct Supply Manufacturing, Inc.10 10
Customer Service
Our promise to you is that you will have a convenient and easy ordering
experience, receive a quality mattress and enjoy outrageous customer service. If
you have any questions about the mattress you have purchased or would like to
request warranty service, please contact: Direct Supply Equipment & Furnishings,
1-800-634-7328, 6767 North Industrial Road, Milwaukee, WI 53223,
[email protected]

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1-800-634-7328 ■directsupply.com
Date of Printing: January 2011
Panacea®products are available to purchase exclusively through Direct Supply®Equipment & Furnishings™, a division of Direct Supply, Inc.
Distributed by Direct Supply Manufacturing, Inc. 6699 N Industrial Road, Milwaukee WI 53223.
© 2010 Direct Supply Manufacturing, Inc. All Rights Reserved. Direct Supply®, Panacea®, and all associated logos are the registered trademarks
of Direct Supply, Inc., used under license.