Displays2go DIGART32 User manual

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User Manual V21.10
Model: DIGART32
Description: 32” Digital Art Signage
Scan QR code to visit the product page:
Operating Instructions for Digital Art Signage
Note: Before using the product, please read the instructions carefully!
Do not attempt to disassemble this product. If the product does not work properly, please call
our Customer Service Department at 1-844-221-3393.

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Contents
Features............................................................................................................................................ 3
Safety Warnings and Precautions .................................................................................................... 3
Assembly and Connection................................................................................................................ 6
Packing List.................................................................................................................................... 6
Interfaces ...................................................................................................................................... 7
Mouse............................................................................................................................................... 8
Description of Basic Operation ........................................................................................................ 9
Power on/Standby ........................................................................................................................ 9
About Launch Desktop.................................................................................................................. 9
Description of Wallpaper Switch................................................................................................... 9
File Manager ................................................................................................................................. 10
Local Settings .............................................................................................................................. 10
Status of Menu bar ..................................................................................................................... 11
DiViEx APP Introduction...................................................................................................................12
System requirements..................................................................................................................12
How to upload media files ..........................................................................................................12
Settings ....................................................................................................................................... 14
Edit picture..................................................................................................................................14
Music........................................................................................................................................... 16
Factory Reset ..............................................................................................................................16
Screen Rotate..............................................................................................................................17
Choose System Language............................................................................................................ 17
Technical Specifications.................................................................................................................. 18
Troubleshooting...............................................................................................................................20
Cleaning and Maintenance ..............................................................................................................22
Names and Contents of Toxic and Hazardous Substances or Elements in the Product..................23

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Symbol Legends:
Warning: May cause personal injury or death
The operation is prohibited
Caution: May cause damage or property loss
The operation must be executed
If any of the following occurs:
Power outage or instable voltage.
Abnormal sound or smell from the unit.
AC power cord is damaged.
Digital Signage is damaged due to drop, knock or impact.
Any liquid or foreign matters fall into the enclosure.
Features
1. Supports server/stand-alone mode switching;
2. Supports non-destructive anti-glare display technology, presenting a realistic canvas-level display
effect
3. Supports Wi-Fi hotspot
4. Self-recovery from system crashes, 24/7 hours unattended;
5. The original Android system, can carry out product customization development,
6. Support for two videos to play simultaneously.
7. With device lock function, set electronic password to unlock.
8. Can convert to the stand-alone version
9.Multi-screen synchronization: the same content on multiple screens, the same playback progress
10. Screen rotation: screen rotation 90°, 180°and 270°
11. Supports USB plug-in update program
Safety Warnings and Precautions
Thank you for purchasing the high-performance multi-functional LED backlight Digital Signage from
Displays2Go. We have considered the factors to ensure personal safety in product design and have
testedrigorously at the factory. However, improper installation and use may result in electric shock and
fire.
In order to safely use, maximize performance of the unit and extend the life of the product,
please read and follow all instructions carefully before using the product.
Keep the instructions for future reference.
We strongly recommend using a surge protector, or a power strip with internal circuit breaker
to prevent damages to the digital signage.

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Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the
authorized personnel for maintenance immediately.
If coal gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other
electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows quickly.

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Do not use power supply other than AC 110V, 60Hz.
Cut off the power supply before connecting or disconnecting any cables.
Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire.
Do not place the Digital Signage in the positions such as:
1. The environment subject to direct strong sunlight, moisture, extreme temperature or too
much dust;
2. The environment with flammable or explosive materials;
3. The environment with flammable or corrosive gases;
Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets
contact properly.
Do not let dust or metal deposits adhere to the plugs and outlets.
Do not damage the power cords:
1. Do not modify the power cords;
2. Do not place heavy objects on the power cords;
3. Keep the power cords away from heat source;
4. Do not pull the cord to remove the plug.
Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive
power consumption.
Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause
electric shock or fire.
Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals
to avoid short circuit, product damage, and electric shock.
The openings in the enclosure are designed for ventilation and cooling, to ensure long time
reliable running of components inside the enclosure and prevent overheating. Do not block the
openings when place the unit.
Do not touch the plugs with wet fingers, or else it will cause electric shock.
Do not use the Digital Signage in stormy weather, especially when there is lightning; instead, please
disconnect the power and antenna plugs to avoid lightning strike.
Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire.
Please ask qualified technician for repair.
WARNING

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Do not let children climb onto the Digital Signage.
Keep the small parts away from children to prevent them from swallowing.
If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to
avoid tip over.
Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD.
Do not turn on the unit immediately when it is moved from a place with low temperature to high
temperature, or else it will cause condensation and malfunction.
Before cleaning the Digital Signage, please pull out the power plug; wipe with soft cloth; do not
use industrial chemicals; prevent foreign matters from entering the machine. Improper cleaning
(such as cleaning solution, water) may damage the product, erase the printed information, and
even cause damage of the components if fluid flows in, resulting in machine failure.
If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it
will leave ghosting on the screen and won’t disappear when the unit is turned off; it is normal and
isn’t covered by the warranty.
The power of the Digital Signage can be cut off by pulling out the plug.
If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with
clean water immediately, and consult your doctor.
To carry the Digital Signage with hands, please grab and hold the edges; do not apply pressure on
the panel.
Use the Digital Signage properly: Use in proper lighting conditions; insufficient lighting or long
time watching will impair your eyesight.
When the plug or coupler is used as disconnection device, it should be easy to operate the device.
Insert the plug into the outlet properly, or else it may cause sparks and fire.
The technical specifications printed herein and on the packaging are subject to change without
prior notice. The Manual may be slightly different from actual operation, and the latter is
applicable.
Packing List
Name
Name
1 Digital Signage

1 Operation Manual

1 Power cord

1 Mouse

Note:
Contact local dealer if you have questions about the operation, debugging and connection of the unit; if
the unit doesn’t work normally, please cut off the power immediately and consult the dealer. The unit is
class-A product, which may cause radio interference in living environment. In this case, please take
feasible measures, and use power plug as the disconnection device.
CAUTION
Assembly and Connection

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Interfaces
1. DC 12V 2. RJ45 3. USB 4. USB 5. HDMI IN 6. TF card 7. 3.5MM EARPHONE;
8. POWER SWITCH 9. POWER PLUG SOCKET
Note: Please pull out the power plug before installing or disassembling the unit!
1
3
2
6
7
5
4
9
8

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Installing batteries for the Mouse:
1. Open the mouse battery compartment cover and take out the Receiver (fig.1) from the mouse, then insert
it to USB port of the digital art frame.
2. Insert one AA batteries (1.5V). Ensure that the battery polarity matches the “+”/“-” marks in the battery
compartment of the mouse.
Precautions for using the mouse:
Keep the mouse away from violent vibration. In addition, do not set or place the mouse in direct sunlight, or
else the mouse may be deformed by heat.
The range of mouse will be shortened if the battery voltage is insufficient; in this case, please replace with
new batteries; if the mouse won’t be used for a long time or the batteries are run out, please take out the
batteries to avoid corrosion due to battery leakage, which will damage the mouse.
Do not use batteries of different types or mix new batteries with old ones. Always replace the batteries in
pairs.
Do not put the batteries in fire, or charge or disassemble them, or charge, short circuit, disassemble, heat or
burn used batteries. Please dispose of waste batteries in accordance with local environmental regulations.
Do not expose the batteries in overheated environments such as sunlight and fire.
Description of mouse:
Mouse
Receiver
MOUSE DETAILS
Size: 101*63*35MM
Weight: 70G APPROX
Power: battery (AA 1.5V)
Working distance: 10M
Connection: 2.4Ghz
60
sec
10
min
Wake
No action
Go into light sleep
No action
Go into deep sleep
Move the mouse/press
any key to wake up the
mouse

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Power on/Standby
Insert the power plug into the outlet. If the Digital Signage has the switch button “I”, turn it on; if you press the
switch button “O”, the Digital Signage enters standby state.
About Launch Desktop
Description of Desktop Icons
Icon
Function
Home page
Main applications
Back
Background applications
Sound -
Sound +
Screenshot
Description of Wallpaper Switch
We suggest using a mouse to change the wallpaper.
Connect a mouse with the digital panel through USB port, then follow the steps below:
1. click “Setting”
2. At the setting menu, click “Display”
3. At the Display setting menu, click “Gallery”, or “Wallpaper”
4. Then select an image you would like to set up as background.
5. Confirm the selection by clicking “Set wallpaper”.
Description of Basic Operation

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File Manager
1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 1);
2. Click the “FileExplorer” icon in the “APPS” menu interface (Fig. 2) and enter “FileExplorer” menu (Fig. 3);
3. Click options in the “FileExplorer” menu to read the files from different devices.
Local Settings
1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 1)
2. Click the “Settings” icon in the “APPS” menu interface (Fig. 1) and enter “Wi-Fi” menu (Fig. 2);
3. Click options in the “Wi-Fi” menu and set up different options. (Fig. 3)
Description of Settings Interface (shown on the right)
Fig.1
Fig.2
Fig.3
Fig.1
Fig.2
Fig.3

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Icon
Function
WIFI switch
Bluetooth
More
Display
Notifications
Home
Sound
USB
Apps
Screenshot Setting
Storage
Memory
Location
Memory
Location
Security
Accounts
Languages & input
Backup & reset
Date & time
Accessibility
Developer options
About device
Other setting

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System requirements:
Step 1: Before using this application, make sure your machine meets or exceeds the following system
requirements：
CPU
RK3288
RAM
1GB
Operating system
Android 7.1
How to upload media files:
Step 2: Make new directory named “MediaFolder” in root directory in U disk.
Open "MediaFolder", create 3 subfolders, and change their names to "Images", "Videos", "Music".
Copy the media file to be displayed, image to "Images", video to "Videos", Music to "Music"
Format requirement:
Image JPG/JPEG/BMP/PNG
Video MPEG1/MPEG2/MPEG4/H.264/H.265/WMV/MKV/TS/flv
Music AAC/MP3/AMR/OGG/PCM
Step 3: Plug in the USB drive into the device and click the DiViEx App to open it.
DiViEx APP Introduction

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Step 4: When the screen shows “Copy finished” after “USB Disk:”,

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Settings:
Step 1: Select the time you would like each picture to be on the screen for by dragging the bar to the desired
time. Select how you would like the images to display. Select the desired transition effect between pictures.
Auto Boot
If enable, application will auto boot when android system boot
Auto Play
If enable, application will show all resource including images、videos
Choose Picture display mode
"Adapt", "Center", "Reshaped by the original size", "Set Image center adaptation display"
Set Picture switch mode
During the image conversion process, there are 10 animations: "Normal”, ”Depth”, “Zoom”,” CubeIn”,
“ForegroundToBackground”, “Flip3D”, “FilpHorizontal”, “RotateDown”, “Accordion, Stack".
Edit picture:
All pictures will be shown on the left. Pick the one you would like to make changes.
Edit picture
Drag the corner and edge handles around the image to specify the boundaries of your picture.
Filter
Set different filter for the picture, we support the following filter: AUTO_FIX, BLACK_WHITE,
BRIGHTNESS, CONTRAST, CROSS_PROCESS, DOCUMENTARY, DUE_TONE, FILL_LIGHT, FISH_EYE,
FLIP_HORIZONTAL, FILP_VERTICAL, GRAIN, GRAY_SCALE, LOMISH, NEGATIVE, PSTERIZE, ROTATE,
SATURATE, SEPIA, SHARPEN, TEMPERATURE, TINT, VIGNETTE.
Reset
Revert to the original image.
Download “ ”
It will save as a new picture when you click download button at the right corner.

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Image deletion
Click " " to delete unwanted pictures

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Music:
List all music files int Playlist library
Add music to playing list music from Playlist library, you can click right arrow, music title will show the
number of playlist music.
To remove background music from the playlist, click the left arrow in the playlist
Factory Reset:
1. Get into Settings, then click “Backup & reset” (Fig. 1)
2. Click “Factory data reset” (Fig. 2)
3. Choose “Erase SD card”, then click “RESET DEVICE” to get the unit to Factory Reset (Fig. 3)
Fig. 1 Fig. 2 Fig. 3

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Screen Rotate:
1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 1)
2. Click the “Settings” icon in the “APPS” menu interface (Fig. 1) and enter “Display” menu (Fig. 2);
3. Click options in the “Main screen rotation angle” menu and set up different options. After the restart, the
screen will be rotated (Fig. 3)
Fig. 1 Fig. 2 Fig. 3
Choose System Language:
1. Get into Settings, then click “Language & input” (Fig. 1)
2. Click “Languages”. (Fig. 2)
3. Then you can set up different language options. (Fig. 3)
Fig. 1 Fig. 2 Fig. 3

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ITEM SPECIFICATION
Panel
LCD size 32”
Light source LED backlight
Resolution 1920*1080 (pixels)
Brightness (typ.)/(min) 350cd/m2(typ.)
Contrast (typ.) 2000:1 (typ.)
Response (ms) 8s (typ.)
Refresh rate 60Hz
Viewing angle 178° (H)/178° (V)
Color saturation 72%
Viewable area 698.7mm (H) ×393.1mm (V)
Chromaticness 262K
Power supply
Voltage 100V~240V, 50-60Hz
Power Consumption ≤50W
Environment
Operating temperature (°C) 0~40°C
Storage temperature (°C) -10~60°C
Storage humidity 10~60% RH Non-condensing
Operating humidity 20~80% RH Non-condensing
Maximum operating time (hrs/day) 24 hours
Functions
Operating system Android 7.1
Processor RK3288, quad-core
RAM 1G
Built-in memory 16G
Decoding resolution 1080P UHD compatible
Playback mode Support loop, inter-cut, timer, shim, etc.
Touch support NA
Technical Specifications

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Functions
Supported Video Files AVI, MPEG4, WMV, MKV, FLV, MP4, MOV
Supported Photo Files JPG, JPEG, BMP, PNG, GIF
Audio output, supported files Left and right audio channel, MP3
RTC (real-time clock) Yes
Schedule power on/off Yes
System update USB compatible
App installation Support download and installation
I/O interfaces
TF *1
Ethernet (RJ45) *1
HDMI *1
VGA N/A
Headset N/A
USB 2
SIM N/A
Structure
Net weight 22kg
Gross weight 25kg
Unit dimensions (W*D*H) 475*73*780mm
Package dimensions (W*D*H) 590mm*140 *880mm
Shell material Wood/sheet metal
Shell color burlywood/Black/walnut
Language OSD English/Simplified Chinese

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Troubleshooting the Digital Signs – LDU32M
Issue
Probable Cause
Solutions
No picture or sound
Unit not plugged into wall outlet
Power cord not properly
connected to the terminal on the
back of the unit.
Unit not powered on
Wall outlet not working
□Check that the unit is plugged into wall
outlet.
□Confirm that the power cord is connected to
the terminal on the back of the unit.
□Turn the on/off toggle switch located on the
back of the unit, lower center, to the “on”
position.
□Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
□Make sure that outlet is working by plugging
in a different electrical device.
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
No sound (but
picture is working)
Content/Video does not have
sound.
Content format is not compatible.
Speakers do not work.
□Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
□If unit is connected to Wi-Fi, go to YouTube
and play video that has sound
□Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
□Try playing the content on a different device
(smart phone, computer or tablet)
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
No picture (but
sound is working)
Content file damaged.
Content format is not compatible.
Screen damaged or defective.
□Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
□MKV, flv, MP3, MP4, MOV.
□Try playing the content on a different device
(smart phone, computer or tablet)
□Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.

Mouse not working

Batteries not inserted properly.
Batteries are dead.
Standing too far fromthe unit.
□Check that battery is inserted properly with
positive and negative orientation.
□Insert new batteries.
□Stand within 10M of the front of the unit.
If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.