DMP Electronics Security Command XR20 User manual

XR20
User’s Guide
TRADITIONAL SECURITY SYSTEM

Copyright © 1999 - 2002 Digital Monitoring Products, Inc.
Information furnished by DMP is believed to be accurate and reliable.
This information is subject to change without notice.
Silencing an Alarm
All/Perimeter and Home/Away Systems
While the alarm bell or siren is sounding, enter your user code. The keypad displays DISARM SILENCE.
Press the Select key under SILENCE to stop the bell or siren. This does NOT disarm the system.
Area Systems
While the alarm bell or siren is sounding, enter your user code. The system silences the alarm bell or siren.
What to do when a trouble tone is sounding
You can silence the trouble tone by pressing any one of the top row Select keys. This only silences the keypad and does not
correct the condition that originally caused the problem.

Security Command®User's Guide
XR20 Command ProcessorTM Panels
Table of Contents
Section Page Section Page
About Your Security System ........................................ 1
The Security Command Keypad ................................... 2
Special Security Command Messages ........................... 3
Special Security Command Tones ................................ 3
Understanding Security System Terms .......................... 4
How your System Operates ......................................... 6
Area System Arming .................................................. 7
Area System Disarming .............................................. 8
All/Perimeter System Arming ...................................... 9
All/Perimeter System Disarming ................................ 10
Home/Away System Arming ...................................... 11
Home/Away System Disarming .................................. 12
Security Command User Menu ................................... 13
User Check-in .......................................................... 14
Zone Activity Check .................................................. 14
Sensor Reset .......................................................... 15
Outputs On Off ....................................................... 15
Bypass Zones .......................................................... 16
Zone Monitor ........................................................... 16
System Test ............................................................ 17
User Codes ............................................................. 18
Ambush Codes ........................................................ 20
Schedules ............................................................... 20
Extended Schedules ................................................. 21
Date and Time......................................................... 21
Display Events ......................................................... 22
Zone Activity Check Event Display ............................... 22
Zone Bypass Event Displays ....................................... 23
Zone Event Displays ................................................. 23
Arming and Disarming Event Displays ......................... 24
User Check-in Event Displays ..................................... 24
User Code Change Event Displays .............................. 25
Supervisory Event Displays ........................................ 25
System Monitor Event Displays .................................. 26
Service Request? ..................................................... 26
System Setup .......................................................... 27
Protection Areas ...................................................... 27
Outputs .................................................................. 27
User Codes ............................................................. 28
Easy Entry™ User's Guide.......................................... 30
FA113 User's Guide .................................................. 32
Pager Direct™ User's Guide ....................................... 33
PhoneAccess™ User's Guide ...................................... 35
895 Voice Module ..................................................... 36
Common Keypad Displays ......................................... 37

ii
Emergency Evacuation Plans
The National Fire Protection Association recommends that you
establish an emergency evacuation plan to safeguard lives in the
event of a fire or other emergency. Use the following steps as a
guide.
Draw a floorplan of your home or business
On a clean sheet of paper, draw the walls, windows, doors, and
stairs. Also draw any obstacles that a person may encounter while
exiting the building such as large furniture or appliances.
Develop escape routes
Determine at least two routes the occupants in each room can take
to safely escape. One route can be the most obvious such as the
door. Another can be through a window that can be easily opened.
If the window is high off the ground, an escape ladder should be
provided. Draw arrows on the floorplan to show escape routes from
each room.
Decide where to meet
Prearrange a meeting place outside and away from where emergency
personnel are likely to be working. A neighbor's house or across the
street in the front of the house are good locations. Always perform
a head count to make sure all occupants safely exited. NEVER
ENTER A BURNING BUILDING. If the head count shows one or more
persons missing, give this information immediately to the authorities.
Never enter a building to look for someone.
Practice your escape plans
Devising an escape plan is only the beginning, before the plan can
be effective everyone should practice the escape routes from each
room.
Building Front Building Back
First Floor Second Floor
Fire Escape
Window Ladder
Early detection
The best way to survive a fire or other emergency is to get out early.
The installation of a fire alarm system, with smoke and carbon
monoxide detectors in each room, can greatly decrease your risk of
injury or loss.

XR20 Introduction 1
About Your Security System
Your Security Command system has been designed with your safety
and comfort in mind. It uses the latest in computer technology to
create the most user friendly security and fire system on the market
today.
The system combines ease of use with a simple to understand
Security Command keypad display to offer the full range of features
requested by today’s security system owners. Security Command
can protect both the interior and perimeter of your home or business
while you are away or just the perimeter when you are inside giving
you a wall of security and peace of mind.
You can turn portions of your protection on or off at any time by
pressing a few buttons. You can add, delete, and change personal
user codes at any time or check the status of all protection devices
in the system.
Parts of the System
There are two main parts to the Security Command system: the
Security Command keypad and the keypad User Menu.
Security Command keypad
This is the device we have placed at certain locations throughout the
premises that allows you to turn the system’s protection on and off
using your personal user code number.
Keypad User Menu
The keypad also supplies a User Menu containing all of the functions
you need to fully operate your system, such as the ability to change
a personal user code number.
A Note About False Alarms
One of the most important concerns facing the security industry
today is false alarms. The accidental dispatching of police and fire
agencies places others in jeopardy by limiting the response capability
of those emergency service units.
As part of our commitment to reducing false alarms, we would like
to encourage you to read this guide thoroughly. All the information
contained here can help you quickly, and comfortably, learn the
operation of the Security Command system. If you have any
additional questions, or feel that you need more training, please do
not hesitate to contact us.
Test Your System Weekly
It is recommended that you test the burglary portion of your system
at least once each week. Testing should involve an active test of
all doors, windows, and motion detectors connected to your
system. If your system also has fire protection, call the service
department to find out how this portion of your system should be
tested.
Refer to the System Test section of this guide for instructions on
testing the burglary portion of your system.
Introduction

2XR20 Introduction
Data Entry keys
These keys allow you to enter your user code when arming or
disarming, and enter other information into the system.
Back Arrow key
The Back Arrow key is used to go back through the keypad displays
while operating your system. You can press the Back Arrow key to
back up through the list of functions in the User Menu or to make a
correction by erasing the last character you entered.
COMMAND key
The COMMAND key allows you to advance through the keypad
displays or User Menu or complete a data entry function.
AC LED
This LED remains on steady as long as your system is connected to
the AC power supply. Should there be an interruption, the LED turns
off and the system's backup battery maintains normal operation for
a time allowing you to contact our service department.
ARMED LED
This LED is ON steady anytime burglary protection is armed and OFF
when ALL areas are disarmed.
32-Character Keypad User Options Menu
Press and hold the Back Arrow and COMMAND keys for about two
seconds. The keypad display shows SET BRIGHTNESS. Use the left
Select key to lower the display brightness. Use the right Select key
to increase the display brightness. Press COMMAND.
At SET TONE, use the left Select key to lower the keypad tone. Use
the right Select key to raise the keypad tone. Press COMMAND.
At SET VOLUME LEVEL, use the left Select key to lower the keypad
volume. Use the right Select key to raise the keypad volume. Press
the Back Arrow key to exit out of the User Options.
The Security Command Keypad
Your system may have one or more easy-to-use Security Command
keypads (16- or 32-character) that allow you to properly operate the
system. The illustration and descriptions below highlight some of
the keypad features.
Select keys
There are four keys under the display called the Select keys. These
keys are one of the features that make your system so easy to
operate. They allow you to choose what to do by pressing the Select
key under choices being shown in the display.
AB C D EF G H I J K L
V W XMN O P QR S T U
YZ
COMMAND
90
1234
5678
POWER
JONES RESIDENCE
FR I 2 : 5 1 AM
ARMED
Lighted display
Select keys
Data Entry keys
COMMAND key
Back Arrow key
Lighted display
Select keys
AC LED
Data Entry keys
COMMAND key
Back Arrow key
1234
5678
90
COMMAND
A B C DEF GHI JKL
VWX
STUPQRMNO
YZ
POWER
32-Character Keypad
16-Character Keypad
AC
LED
ARMED
LED

XR20 Introduction 3
Special Security Command Tones
Your keypad also contains a small speaker that allows it to alert you
to events as they occur on your system. Below are brief descriptions
of the different tones you will hear from the keypad:
Fire alert: Your keypad may sound a fire tone to alert persons in the
vicinity to the alarm condition. This is in addition to the bell output
from the alarm panel.
Burglary alert: Your keypad may sound a burglary tone to alert
persons in the vicinity to the alarm condition. This is in addition to
the bell output from the alarm panel.
Key press tone: A short beep as you press a key on the keypad.
Prewarn tone: A continuous pulsed tone that sounds when you open
an entry delay door on a system that is armed (turned on) reminding
you to disarm the burglary protection.
Monitor tone: A short tone that sounds for one second whenever a
door or window is opened while you are using the zone monitor
function from the User Menu. See Zone Monitor.
Trouble tone: A steady tone indicating a trouble condition on your
system. Press a Select key to silence the trouble tone.
Zone Activity Check tone: A steady tone indicating no zone activity
has occurred on your system within the programmed period of time.
Press any key to silence the tone.
What to do when the trouble tone is sounding
You can silence the trouble tone by pressing any one of
the top row Select keys. This only silences the keypad
and does not correct the condition that originally caused
the problem.
Special Security Command Messages
As you use your system, you will occasionally see a keypad display
that asks you to enter a user code or describes a condition on the
system. Below are some examples of the displays you will see.
ALARM
A 24-hour zone, such as a fire or panic zone, or an armed burglary
zone has been faulted. Your system may sound bells or sirens.
ALARM CANCELLED
This message displays when an authorized user has cancelled an
alarm condition by entering a valid user code and an “Alarm
Cancelled” report was sent to the central station.
TROUBLE
There is a problem with a protection device or system component.
This display is accompanied by a description of the problem.
ENTER CODE
The system requires you to enter a personal user code. User codes
can be required for turning your system on (arming), turning your
system off (disarming), and performing many other system options.
As you enter your user code, the keypad display shows an asterisk
(*) in place of each digit pressed. This prevents others from seeing
your user code on the display as it is entered. TRY AGAIN
The user code entered is not recognized by the system. Check the
user code and try again.
INVALID CODE
The user code you have entered is considered invalid by the system.
SYSTEM TROUBLE or SERVICE REQUIRED
There is an electronic failure in your system. Contact the service
department as soon as possible.

4XR20 Introduction
Understanding Security System Terms
Throughout this guide, and in some displays on your keypad, you will
see certain words or phrases that might be unfamiliar. Although
every effort has been made to use terms that are commonly known,
there are some for which there was no acceptable substitute.
Below are some terms you will see here and on the keypad display.
Arming
This is the term used for turning on the burglary protection in one
or more areas of the system. Your system may require you to enter
a user code. When armed, the system is able to sound alarm bells
or sirens and, if monitored, send alarm reports to a central station
when a burglary zone is faulted.
Fire, panic, and other 24-hour devices are always turned on and do
not need to be armed.
Disarming
This means turning off one or more areas of the system. When
disarmed, the system does NOT sound alarms or send alarm reports
to a central station when a burglary zone is faulted.
Zone
A zone refers to a group of one or more protected openings or
protection devices assigned the same zone number. Each door or
window, motion detector, smoke detector, or other device has a
zone number and a name.
Often, similar devices in the same general area will share the same
zone. For example, the windows on the east side of the premises
can all be grouped together in a zone named E. WINDOWS.
Entry or Exit Zone
Almost all systems have one or more doors through which you can
enter or exit the premises. These doors are programmed with a
delay time to allow you to enter or exit while the system is armed
without setting off the alarm.
When you arm the system, activity on all burglary zones is ignored
until the programmed exit delay time expires. Once that time has
expired and the system is fully armed, opening the door causes the
panel to start the entry delay time. During the entry delay time, you
must enter a valid user code to disarm the system or an alarm will
occur.
Instant Zone
Exterior windows and non-entry doors, or interior protection devices,
are typically not programmed with delay times. If these zones are
faulted while the system is armed, an alarm occurs instantly.
24-Hour Zone
A 24-hour zone is never assigned to an area and is not turned on or
off by arming or disarming your system. Some examples of 24-hour
zones are fire zones, panic zones, and temperature control zones.
Areas
An area is made up of burglary zones that can be armed or disarmed
together. The Perimeter area, for example, consists of all the doors
and windows on the outside of the building. When you arm the
Perimeter, these zones sound an alarm if tripped.

XR20 Introduction 5
Central Station Monitoring
Your system can also be programmed to automatically send alarm,
trouble, and arming and disarming reports to a central station.
Operators at the central station can then dispatch the appropriate
authorities or contact you with the specific event information.
Status
Status is a feature that automatically displays the armed or
disarmed status of your system on the Security Command keypads.
Alarm or trouble conditions on a zone or a system monitor such as
AC or battery trouble can also be displayed. There are two types
of status information available: Armed Status and Status List.
Armed Status
With Armed Status, the keypad displays the current armed condition
of areas within your security system.
The keypad displays When
PERIMETER ON The perimeter areas are on
ALL SYSTEM ON All areas are on
PERIM/INT ON The perimeter and interior areas are on
but the bedroom area is off
Also, for keypads that include an Armed LED, the Armed LED is ON
steady anytime a burglary protection area is armed and OFF when
ALL areas are disarmed.
Status List
The keypad Status List displays any alarm or trouble condition on a
zone and any trouble condition that occurs with the AC power or
battery power. If your system contains any Panic zones, these are
not displayed on the keypad for security reasons.
If an alarm occurs on a non-fire, 24-hour zone or a system monitor,
it remains in the Status List until it restores. If one or more armed
burglary zones trips, the last one to trip remains in the Status List.
The burglary zone alarm remains in the Status List for several
minutes or until it is cleared by disarming the system.
Zone Status
To display the status of a particular zone, enter the zone number
followed by the COMMAND key when the keypad is displaying the
Status List.
Exit Error
This is an automatic function of the panel that prevents an alarm
from occurring if an exit door does not close all the way after the
system has been armed. Here is how it works:
You close all doors and windows, arm the system, and then leave by
the front door. You close the door but it does not latch causing the
front door zone to show as an open to the system. After the exit
delay time expires the system attempts to arm the front door zone
but recognizes the open condition. Instead of sending an alarm
report to the central station, the system sends an Exit Error report
and force arms the door. (If the door closes at a later time it will
be included back into the system.) The system sounds the sirens for
15 seconds to alert you of the condition and allow you to close the
door.
The Exit Error feature allows the central station to acknowledge the
arming error without dispatching the police on a false alarm.

6XR20 Introduction
How your System Operates
Your system has been programmed to operate in one of three
modes: Area Arming, All/Perimeter, or Home/Sleep/Away.
• Area Arming - Your burglary protection is divided into up to four
areas. Each area can have a custom name, be turned on or off
independently of other areas, and limit access to only those users
with the proper authority.
• All/Perimeter - Your burglary protection is divided into two areas:
Interior and Perimeter. You can turn on the just the Perimeter
protection while inside for security or turn on both as you leave.
• Home/Sleep/Away - Your burglary protection is divided into three
areas: Interior, Perimeter, and Bedrooms. You can turn on the
Perimeter, Perimeter and Interior, or all three areas separately.
Regardless of which mode has been programmed, much of the
operation is similar. Throughout this guide, any differences between
the systems are noted for your convenience.
Arming Functions
After making your arming selection, the keypad displays any zones
that are currently bypassed. These zones remain bypassed until the
system is armed and then disarmed. Any 24-hour zones in a bad
condition are also displayed.
During arming, the system verifies that all doors, windows, and
other protection devices to be armed are in normal condition.
If everything is normal, the system arms. If there is a problem on
one or more burglary zones the keypad displays the problem and
allows you to bypass those zones.
If the problem can be corrected by closing a door or window, do not
bypass the zone. Instead, correct the problem and try arming again.
If the problem cannot be corrected, you can bypass the zone or wait
until the zone can be repaired by a service technician. A bypassed
zone is ignored by the system during the armed period.
In some cases, you might see the keypad display FRONT DOOR —
FAULT. The keypad may then display PRIORITY ZONE which is a
zone that cannot be bypassed. The problem on the zone must be
corrected before the system can be armed.
Armed Message: After all bypassing is completed or zone faults
corrected, the areas you selected are armed. The keypad briefly
displays ALL SYSTEM ON if all areas in the system are arming and
PERIMETER ON or PERIM/INT ON if only selected areas are arming.
The keypad then displays the exit delay as it counts down. Zones
are not armed until the exit delay time expires.
If your system uses a keyswitch to arm an area, the exit delay time
is NOT shown on the keypad display.
DIALING . . . Message: If your system is monitored, it may be
programmed to wait for the arming report to be sent to the central
station before displaying the armed message. (See Arming Report
below.) This is to verify your phone lines are working properly.
While the system is waiting, the display reads DIALING.... If the
report is received, the keypad buzzes for one second and displays
the armed message. If the report is not received, the keypad
displays LOCAL ALARM ONLY before displaying the armed message.
Arming Report: Your system can be programmed to send arming or
zone bypass reports to a central station. This feature is optional and
can be programmed for you at any time.