DMP Electronics SecurityCommand XR10 User manual

Users Guide
XR6/XR10

Copyright © 1995 - 1999 Digital Monitoring Products, Inc.
Information furnished by DMP is believed to be accurate and reliable.
This information is subject to change without notice.
Silencing an Alarm
All/Perimeter and Home/Away Systems
1. While the alarm bell or siren is sounding, enter your user code. The keypad displays DISARM SILENCE.
2. Press the SELECT key under SILENCE to stop the bell or siren. This does NOT disarm the system.
3. Ifyoursystemisprogrammedtosendan Abort (alarm cancel)reportto the central station,thekeypad displaysALARM CANCELLED.
Area Systems
1. While the alarm bell or siren is sounding, enter your user code. The system silences the alarm bell or siren.
2. Ifyoursystem is programmed tosendan Abort (alarm cancel)reportto the central station,thekeypad displaysALARM CANCELLED.

About your system
Emergency Evacuation Plans ....................................... ii
AboutYour Security System.......................................... 1
The Security Command Keypad ................................... 2
Special Security Command Messages .........................3
Special Security CommandTones ................................ 3
Understanding Security SystemTerms......................... 4
How your System Operates.......................................... 6
Arming and Disarming
All/Perimeter System Arming ........................................ 7
All/Perimeter System Disarming ................................... 8
Home/Away System Arming ......................................... 9
Home/Away System Disarming ................................... 10
User Menu Functions
Security Command User Menu....................................11
User Checkin ...............................................................11
Sensor Reset...............................................................11
Outputs On Off ...........................................................12
Bypass Zones..............................................................12
Zone Monitor ............................................................... 13
SystemTest .................................................................14
User Codes .................................................................14
Ambush Codes ............................................................ 15
Display Events
Zone Bypass Event Displays .......................................17
Zone Event Displays.................................................... 18
Arming and Disarming Event Displays......................... 18
User Code Change Event Displays .............................19
System Monitor Event Displays ...................................19
User Checkin Event Displays.......................................19
HowYour System is Setup
System Setup ..............................................................20
Security Command Keypads ....................................... 20
Outputs........................................................................ 20
User Codes .................................................................21
Security Command®User's Guide
for XR6 and XR10 Command ProcessorTM Panels
Table of Contents
i

Emergency Evacuation Plans
The National Fire Protection Association recommends that you
establish an emergency evacuation plan to safeguard lives in the
event of a fire or other emergency. Use the following steps as a
guide.
Draw a floorplan of your home or business
On a clean sheet of paper, draw the walls, windows, doors, and
stairs. Also draw any obstacles that a person may encounter while
exiting the building such as large furniture or appliances.
Develop escape routes
Determine at least two routes the occupants in each room can take
to safely escape. One route can be the most obvious such as the
door. Another can be through a window that can be easily opened.
If the window is high off the ground, an escape ladder should be
provided.
Drawarrowsonthefloorplantoshowescaperoutesfromeachroom.
Decide where to meet
Prearrangeameetingplaceoutsideandawayfromwhereemergency
personnel are likely to be working. A neighbor's house or across the
street in the front of the house are good locations. Always perform
a head count to make sure all occupants safely exited. NEVER
ENTER A BURNING BUILDING. If the head count shows one or
more persons missing, give this information immediately to the
authorities. Never enter a building to look for someone.
Practice your escape plans
Devising an escape plan is only the beginning, before the plan can
be effective everyone should practice the escape routes from each
room.
Building Front Building Back
First Floor Second Floor
Fire Escape
Window Ladder
Early detection
The best way to survive a fire or other emergency is to get out early.
The installation of a fire alarm system, with smoke and carbon
monoxide detectors in each room, can greatly decrease your risk of
injury or loss.
ii

1
AboutYour Security System
YourSecurityCommand system has been designed with your safety
and comfort in mind. It uses the latest in computer technology to
create the most user friendly security and fire system on the market
today.
The system combines ease of use with a simple to understand
Security Command keypad display to offer the full range of features
requested by today’s security system owners. Security Command
can protect both the interior and perimeter of your home or business
while you're away or just the perimeter when you're inside giving you
a wall of security and peace of mind.
You can turn portions of your protection on or off at any time by
pressing a few buttons. You can add, delete, and change personal
securitycodesatanytimeorcheckthestatusofallprotectiondevices
in the system.
Parts of the System
There are two main parts to the Security Command system, the
Security Command keypad and the keypad User Menu.
Security Command keypad
This is the device we've placed at certain locations throughout the
premises that allow you to turn the system’s protection on and off
using your personal security code.
Keypad User Menu
The keypad also supplies a User Menu containing all of the functions
you need to fully operate your system.
A Note About False Alarms
Oneofthemostimportantconcernsfacingthesecurityindustrytoday
isfalsealarms.Theaccidentaldispatchingofpoliceandfireagencies
places others in jeopardy by limiting the response capability of those
emergency service units.
As part of our commitment to reducing false alarms, we’d like to
encourage you to read this guide thoroughly. All the information
contained here can help you quickly, and comfortably, learn the
operationoftheSecurityCommandsystem.Ifyouhaveanyadditional
questions, or feel that you need more training, please don’t hesitate
to contact us.
Test Your System Weekly
It is recommended that you test the burglary portion of your system
at least once each week. Testing should involve an active test of all
doors, windows, and motion detectors connected to your system. If
your system also has fire protection, call the service department to
find out how this portion of your system should be tested.
Refer to the System Test section of this guide for instructions on
testing the burglary portion of your system.
Introduction
Introduction

2
Data Entry keys
These keys allow you to enter your user code when arming or
disarming or enter other information into the system.
The ARROW key
The ARROW key is used to go back through the keypad displays
whileoperatingyour system. You can press the ARROW key to back
up through the list of functions in the User Menu or to make a
correction by erasing the last character you entered.
The COMMAND key
The COMMAND key allows you to advance through the keypad
displays or User Menu or complete a data entry function.
AC LED
This LED remains on steady as long as your system is connected to
its AC power supply. Should there be an interruption, the LED turns
off and the system's backup battery maintains normal operation for
a time allowing you to contact our service department.
ARMED LED
ThisLEDisONsteadyanytimeburglaryprotectionisarmedandOFF
when ALL areas are disarmed.
32-Character Keypad User Options Menu
Press and hold the ARROW and COMMAND keys for about two
seconds.ThekeypaddisplayshowsSETBRIGHTNESS.Usetheleft
SELECT key to lower the display brightness. Use the right SELECT
key to increase the display brightness. Press COMMAND.
AtSETTONE,usetheleftSELECTkeytolowerthekeypadtone.Use
the right SELECT key to raise the keypad tone. Press COMMAND.
At SET VOLUME LEVEL, use the left SELECT key to lower the
keypad volume. Use the right SELECT key to raise the keypad
volume.PresstheARROW key to exit out of the User Options menu.
The SELECT keys
TherearefourkeysunderthedisplaycalledtheSELECTkeys.These
keys are one of the features that make your system so easy to
operate. They allow you to choose what to do by pressing the
SELECT key under choices being shown in the display.
AB C D EF G H I J K L
V W XMN O P QR S T U
YZ
COMMAND
90
1234
5678
POWER
JONES RESIDENCE
FR I 2 : 51 AM
ARMED
AC
LED
Lighted display
SELECT keys
Data Entry keys
COMMAND key
ARROW key
Lighted display
SELECT keys
Data Entry keys
AC LED
COMMAND key
ARROW key
1234
5678
90
COMMAND
A B C DEF GHI JKL
VWX
STUPQRMNO
YZ
POWER
32-Character Keypad
16-Character Keypad
Armed
LED
The Security Command Keypad
Your system may have one or more easy to use Security Command
keypads (16 or 32 character) that allow you to properly operate the
system. The illustration and descriptions below highlight some of the
keypad features:
Introduction

3
INVALID CODE
Thecode number you've enteredasecond time is consideredinvalid
by the system.
SYSTEM TROUBLE or SERVICE REQUIRED
There is an electronic failure in your system. Contact our service
department as soon as possible.
Special Security Command Tones
Your keypad also contains a small speaker that allows it to alert you
to events as they occur on your system. Below are brief descriptions
of the different tones you'll hear from the keypad:
Fire alert: Your keypad may sound a fire tone to alert persons in the
vicinitytothealarmcondition.Thisisinadditiontothebelloutputfrom
the alarm panel.
Burglary alert: Your keypad may sound a burglary tone to alert
persons in the vicinity to the alarm condition. This is in addition to the
bell output from the alarm panel.
Key press tone: A short beep as you press a key on the keypad.
Prewarntone:Acontinuouspulsedtonethatsoundswhenyouopen
an entry delay door on a system that is armed (turned on) reminding
you to disarm the burglary protection.
Monitor tone: A pulsed tone for one second, one pulse only that
sounds whenever a door or window is opened while you’re using the
zone monitor function from the User Menu. See Zone Monitor.
Trouble tone: A steady tone indicating a trouble condition on your
system. Press a SELECT key to silence the trouble tone.
Special Security Command Messages
Asyouuseyoursystem,you’lloccasionallyseeakeypaddisplaythat
asks you to enter a code or that describes a condition on the system.
Below are some examples of the displays you'll see:
ALARM
A24 hourzone (forexample,fire orpanic) oranarmed burglaryzone
has been faulted. Your system may sound bells or sirens.
ALARM CANCELLED
Anauthorizeduserhascancelledanalarmconditionbyenteringtheir
security code.
TROUBLE
There is a problem with a protection device or system component.
This display is accompanied by a description of the problem.
ENTER CODE
The system requires you to enter a personal code number. Code
numberscanberequiredforturningyoursystemon(arming),turning
your system off (disarming), and many other system options.
As you enter your code number, the keypad display shows an
asterisk (*) in place of each digit pressed. This keeps others from
seeing your code number on the display as it’s entered.
TRY AGAIN
The code number you've entered is not recognized by the system.
Check the code number and try again.
Introduction

4
Understanding Security SystemTerms
Throughout this guide, and in some displays on your keypad, you’ll
seecertainwordsorphrasesthatmightbeunfamiliar.Althoughevery
effort has been made to use terms that are commonly known, there
are some for which there was no acceptable substitute.
Below are some terms you’ll see here and on your keypad display:
Arming
This is the term used for turning on the burglary protection in one or
more areas of the system. Your system may require you to enter a
code number. When armed, the system is able to sound alarm bells
or sirens and, if monitored, send alarm reports to a central station
when a burglary zone is faulted.
Fire, panic, and other 24 hour devices are always turned on and do
not need to be armed.
Disarming
This means turning off one or more areas of the system. When
disarmed,the system does NOT sound alarms or send alarmreports
to a central station when a burglary zone is faulted.
Zone
A zone refers to a group of one or more protected openings or
protection devices assigned the same zone number. Each door or
window,motiondetector,smokedetector,orotherdevicehasazone
number and a name.
Often, similar devices in the same general area will share the same
zone.Forexample,thewindowsontheeastsideofthepremisescan
all be grouped together in a zone named E. WINDOWS.
Introduction
Entry or Exit Zone
Almost all systems have one or more doors through which you can
enterorexitthepremises.Thesedoorsare programmedwithadelay
time to allow you to enter or exit while the system is armed without
setting off the alarm.
When you arm the system, activity on all burglary zones is ignored
until the programmed exit
delay time expires. Once that time has
expired and the system is fully armed, opening the door causes the
panel to start the entry delay time. During the entry delay time, you
mustentera valid code number to disarm the system or an alarm will
occur.
Instant Zone
Exterior windows and non entry doors, or interior protection devices,
are typically not programmed with delay times. If these zones are
faulted while the system is armed, an alarm occurs instantly.
24 Hour Zone
A 24 hour zone is never assigned to an area and is not turned on or
off by arming or disarming your system. Some examples of 24 hour
zones are: fire zones, panic zones, and temperature control zones.
Areas
Anareaismadeupofburglaryzonesthatcanbearmedordisarmed
together. The Perimeter area, for example, consists of all the doors
and windows on the outside of the building. When you arm the
Perimeter, these zones sound an alarm if faulted.

5
Status List
The keypad Status List displays any alarm or trouble condition on a
zone and any trouble condition that occurs with the AC power or
battery power. If more than one alarm or trouble condition occurs at
the same time, the keypad sequences this information on its display.
If your system contains any Panic zones, these are
not displayed on
the keypad for security reasons.
If an alarm occurs on a non-fire 24 hour zone or a system monitor, it
remains in the Status List until it restores. If one or more armed
burglaryzonestrips,thelastonetotripremainsintheStatusList.The
burglary zone alarm remains in the Status List for several minutes or
until it's cleared by disarming the system.
Exit Error
Thisisanautomaticfunctionofthepanelthatpreventsanalarmfrom
occurringifanexit doordoesn't closeall theway afterthe systemhas
been armed. Here's how it works:
You close all doors and windows, arm the system, and then leave by
the front door. You close the door but it doesn't latch and opens
slightlycausingthefrontdoorzonetoshowasanopentothesystem.
After the exit delay time expires the system attempts to arm the front
door zone but recognizes the open condition and, instead of sending
an alarm report to the central station, sends an Exit Error report and
forcearmsthedoor.(Ifthedoorclosesatalatertimeitwillbeincluded
back into the system.) The system sounds the alarm sirens for 15
seconds to alert you of the condition and provide an opportunity for
you to close the door.
The Exit Error feature allows the central station to acknowledge the
arming error without dispatching the police on a false alarm.
Understanding Security SystemTerms
Central Station Monitoring
Your system can also be programmed to automatically send alarm,
trouble, and arming and disarming reports to a central station.
Operators at the central station can in turn dispatch the appropriate
authorities or contact you with the specific event information.
Status
Statusis a feature that automatically displays the armed or disarmed
status of your system on the Security Command keypads. Alarm or
trouble conditions on a zone or a system monitor such as AC or
battery trouble can also be displayed. There are two types of status
information available: Armed Status and Status List.
Armed Status
With Armed Status, the keypad displays the current armed condition
of areas within your security system.
The keypad displays When
PERIMETER ON The perimeter zones are on
ALL SYSTEM ON All zones are on
PERIM/INT ON The perimeter and interior zones are on
but the bedroom zone is off
Also, for keypads that include an Armed LED, the Armed LED is ON
steady anytime a burglary protection area is armed and OFF when
ALL areas are disarmed.
Introduction

6
How your System Operates
Your system has been programmed to operate in one of two modes:
All/Perimeter, or Home/Away.
•All/Perimeter-InthismodeyouselectAlltoturnontheentiresystem
or Perimeter to turn on just the exterior door and window protection
when you're inside.
• Home/Away - In this mode you select Away to turn on the entire
system or Home to turn on just the exterior door and window
protection when you're inside. You can also have a third selection
called Sleep that turns on interior protection devices that are not
located near any bedrooms. The Sleep selection allows you to move
freely around your bedrooms area without setting off the alarm.
Regardless of which mode has been programmed, much of the
operation is similar. Throughout this guide, any differences between
the systems are noted for your convenience.
Arming Functions
After making your arming selection, the keypad displays any zones
that are currently bypassed. These zones remain bypassed until the
system is armed and then disarmed. Any 24 hour zones in a bad
condition are also displayed.
Before arming, the system verifies that all doors, windows, and other
protection devices to be armed are in normal condition.
Ifeverythingis okay, the system arms. If there is a problem on one or
more burglary zones the system cannot arm until the problem is
corrected. If the problem is simply an open door or window, correct
the problem and try arming again.
Introduction
If the problem cannot be corrected, you can force arm or bypass the
zone or wait until the zone can be repaired by a service technician.
A force armed zone is ignored by the system until it restores to
normal. A bypassed zone is ignored by the system during the entire
armedperiod.Azoneremainsbypasseduntilthesystemisdisarmed.
In some cases, you might see the keypad display FRONT DOOR
BAD *. The asterisk next to BAD means that the zone is a priority
zone, which cannot be bypassed. The problem on the zone must be
corrected before the system can be armed.
Armed Message: After all bypassing is completed or zone faults
corrected, the areas you selected are armed. The keypad briefly
displays ALL SYSTEM ON if all areas in the system are arming and
PERIMETERONorPERIM/INTONifonlyselectedareasarearming.
Thekeypad then displays the exitdelayas it counts down. Zonesare
not armed until the exit delay time expires.
If your system uses a keyswitch to arm an area, the exit delay time is
NOT shown on the keypad display.
DIALING . . . Message: If your system is monitored, it may be
programmed to wait for the arming report to be sent to the central
station before displaying the armed message. See Arming Report
below. This is to verify your phone lines are working properly. While
the system is waiting, the display reads DIALING.... If the report is
received, the keypad buzzes for one second and displays the armed
message. If the report is not received, the keypad displays LOCAL
ALARM ONLY before displaying the armed message.
Arming Report:Yoursystem can be programmed to send armingor
zone bypassing reports to a central station. This feature is optional
and can be programmed for you at any time.

7
All/Perimeter System Arming
AreaAssignment: Yoursecuritysystemis dividedintotwoseparate
areas. Motion detectors, inside doors, and other interior protection
devices are assigned to the Interior area while windows and exterior
doors are assigned to the Perimeter area.
Perimeter or All: When arming an All/Perimeter system, the keypad
displays PERIM ALL. If you select ALL, you arm both the
Perimeter and the Interior of the system. You’ll want to arm both of
these areas when leaving with nobody left inside. Selecting PERIM
arms only the Perimeter of the system. Perimeter arming is for when
you’re staying inside but want the comfort of knowing the exterior
doorsand windows are armed. Perimeter arming allows you to move
freely about inside without setting off any interior alarms.
System Ready/System Not Ready Keypad Displays
When all zones in the system are in a normal condition, the keypad
displaysSYSTEMREADY.Ifthereareoneormorezonesthatarenot
in a normal condition, the keypad displays SYSTEM NOT READY.
PressinganytoprowSELECTkeyduringthisdisplayshowsthezone
name allowing you to investigate the problem.
Bypass and Force arming
When one or more zones are in a non-normal condition, the keypad
displays OKAY BYPASS STOP. Select OKAY to force arm the bad
zones. Force armed zones that restore to normal while the system is
armed are included back into the system. Select BYPASS to bypass
the bad zones. Bypassed zones that restore to normal while the
system is armed are NOT included back into the system. Use the
bypass feature to remove a zone from the system that is temporarily
out of service. This is a useful feature during remodeling when doors
or windows are being removed.
Arming and Disarming
Arming an All/Perimeter System
1. Enter your user code. The keypad displays PERIM ALL.
2. Select PERIM to arm the Perimeter area only.
3. Select ALL to arm both the Perimeter and Interior areas.
4. The keypad displays any zones that have been bypassed prior
to arming and 24 hour zones that are in a bad condition.
5. Bypass or force arm any bad zones if required. See below:
5a. If a problem exists on a zone, the zone name and problem is
displayed followed by OKAY BYPASS STOP.
5b. Select OKAY to force arm the bad zone.
5c. Select YES to bypass the bad zone.
5d. Select STOP to stop the arming. Correct the problem on the
zone and return to step 1.
6. The Security Command displays PERIMETER ON if only the
perimeter is being armed and ALL SYSTEM ON if both the
perimeter and interior are being armed.
7. The Security Command next displays EXIT: ## INSTNT and
begins to count down the number of seconds remaining for you
to exit. When the delay expires, all zones are armed.
8. You can select INSTNT while EXIT: ## INSTNT is displayed to
immediately arm all exit zones and make them instant zones
without exit or entry delays. The keypad displays INSTANT.
9. Whenthesystemisfullyarmed,thekeypaddisplaysPERIMETER
ON for perimeter arming and ALL SYSTEM ON for perimeter
and interior arming.

8
All/Perimeter System Disarming
Disarming: While the system is armed, you can only enter the
premises through an entry/exit delay door without causing an alarm.
After opening the door, the Security Command keypad sounds a
prewarn tone to remind you to disarm the system. You must disarm
the system before the prewarn tone expires or an alarm on the door
zone will occur.
Duringtheprewarn tone, the keypad displaysENTER CODE:. Enter
your security code to disarm the system.
Alarm Display: After disarming, the keypad displays any zones that
trippedorany transmissionproblemsthatoccurredduring thearmed
period. All burglary zones are then disarmed and any bypassed
zones are automatically reset.
Disarmed Message: The keypad displays ALL SYSTEM OFF after
the system disarms.
Central Station Report: A report of the system disarming can be
transmitted to the central station. This is optional and can be
programmed for you at any time.
Arming and Disarming
Disarming an All/Perimeter System
1. Duringtheentrydelaytime,thekeypad displaysENTER CODE:
. Enter your security code number.
2. The keypad then displays any zones that went into alarm or any
communicationproblemsthatoccurredduringthearmedperiod.
3. The keypad next displays ALL SYSTEM OFF to confirm the
system is disarmed.
Disarming During an Alarm
1. Whilethealarmbellorsirenissounding,enteryoursecuritycode
number. The keypad displays DISARM SILENCE.
2. PresstheSELECTkeyunderDISARMtodisarmthesystemand
silence the alarm.
The keypad next displays ALL SYSTEM OFF to confirm the
system is disarmed.
3. Press the SELECT key under SILENCE to stop the bell or siren
but NOT disarm the system. Selecting SILENCE sends a Bell
Silenced report to the central station.
4. If your system is programmed to send an Abort (alarm cancel)
report to the central station, the keypad displays ALARM
CANCELLED.
If you do not press any SELECT key while DISARM SILENCE is
displayed, the system automatically selects DISARM and disarms
the system.

9
Home/Away System Arming
Area Assignment: Your security system is divided into two or three
separate areas. Motion detectors, inside doors, and other interior
devices are assigned to an Interior and possibly Bedroom area while
windows and exterior doors, are assigned to a Perimeter area.
Arming the system: When arming a Home/Away system, the
keypad displays HOME AWAY or HOME SLEEP AWAY. If you
select AWAY, you arm all areas of the system. You’ll want to arm all
areas when leaving with nobody staying inside. Selecting HOME
arms only the Perimeter of the system. Perimeter arming is for when
you’restayinginsidebutwanttheexteriordoorsandwindowsarmed.
Selecting SLEEP arms the Perimeter and Interior devices but leaves
devices near bedrooms or other nighttime areas off.
System Ready/System Not Ready Keypad Displays
When all zones in the system are in a normal condition, the keypad
displays SYSTEM READY. If one or more zones are not in a normal
condition,thekeypad displaysSYSTEM NOT READY.Pressanytop
row SELECT key during this display to show the bad zone name.
Instant: During the exit delay time, you can cancel the exit and entry
delays and cause all zones to be instandt zones. Just press the far
right SELECT key under INSTNT while the exit delay is displayed.
This immediately arms the exit zones without entry delays and an
alarm will occur should an entry door be opened.
Arming a Home/Away System
1. Enter your user code. The keypad displays HOME AWAY or
HOME SLEEP AWAY (you may have three areas).
2. Select HOME to arm the Perimeter only.
3. Select SLEEP to arm the Perimeter and Interior.
4. Select AWAY to arm the Perimeter, Interior, and Bedroom.
5. The keypad displays zones that have been bypassed prior to
arming and 24 hour zones that are in a bad condition.
6. Bypass or force arm any bad zones if required. See below:
6a. If a problem exists on a zone, the zone name and problem is
displayed followed by OKAY BYPASS STOP.
6b. Select OKAY toforce arm thebad zone. Forcearmedzones
thatrestoretonormalwhilethesystemisarmedareincluded
back into the system.
6c. Select YES to bypass the bad zone. Bypassed zones that
restore to normal while the system is armed are NOT
included back into the system.
6d. Select STOP to stop the arming. Correct the problem on the
zone and return to step 1.
7. TheSecurityCommanddisplaysPERIMETER ONifyouselected
HOME,PERIM/INTONifyouselectedSLEEP,andALLSYSTEM
ON if you selected AWAY.
8. The Security Command next displays EXIT: ## INSTNT and
begins to count down the number of seconds remaining for you
to exit. When the delay expires, all zones are armed.
9. You can select INSTNT while EXIT: ## INSTNT is displayed to
immediately arm all zones and make them instant. The keypad
displays INSTANT.
10. Whenthesystemisfullyarmed,thekeypaddisplaysPERIMETER
ON for Perimeter arming, PERIM/INT ON for Perimeter and
Interior arming, and ALL SYSTEM ON for all areas armed.
Arming and Disarming

10
Home/Away System Disarming
Disarming: While the system is armed, you can only enter the
premises through an entry/exit delay door without causing an alarm.
After opening the door, the Security Command keypad sounds a
prewarn tone to remind you to disarm the system. You must disarm
the system before the prewarn tone expires or an alarm on the door
zone will occur.
During the prewarn tone, the keypad displays ENTER CODE:. Enter
your code to disarm the system.
Alarm Display: After disarming, the keypad displays any zones that
trippedor any transmission problems thatoccurredduring the armed
period. All burglary zones are then disarmed and any bypassed
zones are automatically reset.
Disarmed Message: The keypad displays ALL SYSTEM OFF after
the system disarms.
Central Station Report: A report of the system disarming can be
transmitted to the central station. This is optional and can be
programmed for you at any time.
Easy Exit™ Feature
While the system is armed, you can also just press the COMMAND
and then the 9 key to restart the exit delays to allow you to exit the
premises without disarming the system. After the exit delay time
expires, the system rearms automatically. This feature allows you to
get the paper, let your pet out, or leave for work without having to
disarm and then rearm the system.
Arming and Disarming
Disarming a Home/Away System
1. During the entry delay, the keypad displays ENTER CODE:.
Enter your 4 digit security code.
2. Thekeypadthendisplaysanyalarmsorcommunicationproblems
that occurred during the armed period.
3. The keypad next displays ALL SYSTEM OFF to confirm the
system is disarmed.
Disarming During an Alarm
1. While the alarm bell or siren is sounding, enter your 4 digit
security code. The keypad displays DISARM SILENCE.
2. PresstheSELECTkeyunderDISARMtodisarmthesystemand
silence the alarm.
The keypad next displays ALL SYSTEM OFF to confirm the
system is disarmed.
3. Press the SELECT key under SILENCE to stop the bell or siren
but NOT disarm the system.
4. If your system is programmed to send an Abort (alarm cancel)
report to the central station, the keypad displays ALARM
CANCELLED.
If you do not press any SELECT key while DISARM SILENCE is
displayed, the system automatically selects DISARM and disarms
the system.

11
Security Command User Menu
Many of the features of your system have been put into a User Menu
you can access from any Security Command keypad. The menu
requires you to enter your user code and then only shows those
functions to which you have access.
To access the User Menu:
1. Press the COMMAND key until MENU? NO YES displays.
2. Select YES. The keypad displays ENTER CODE: –. Enter your
user code. You can now scroll down through the list of system
features available to your authority level. The following pages detail
each User Menu item and instruct you on when and how to use them
properly. The User Code Level reflects the authority level required.
User Checkin
User Code Level: Master or Standard (Home/Away arming only)
Function:Thisfeatureallowsyoutomonitorthearrivalofemployees
orlatchkey children byhavinga specialCheckin Report sent toyour
numeric pager. Your system must be programmed for Home/Away
arming and the Pager Direct™ option.
Sending a Checkin Report:
1. Afterdisarmingthesystem,accesstheUserMenu.(Orpressthe
COMMAND + 7 keys and enter your code to send a Checkin
Report. This feature works on 32-character keypads only.)
2. At the USER CHECKIN? display, press any SELECT key. The
keypad displays USER CHECKIN: 11 ( 11 = user number).
3. The panel sends the Checkin Report containing your account
number and user number to the pager.
Sensor Reset
User Code Level: Master or Standard
Function: Resets smoke or glassbreak detectors. Also clears Fire/
Supervisory alarm and trouble keypad displays.
Sensor Reset is used to reset smoke and glassbreak detectors after
they have been tripped. Once these detectors have tripped, they
mustberesetbeforetheycandetectanyadditionalalarmconditions.
WhenSensorResetisselected,powertothedetectorsistemporarily
removed by the system allowing them to reset.
Make sure all smoke is cleared from around the area of the smoke
detectors before performing a Sensor Reset to prevent the alarm
from occurring again.
Resetting the Sensors
1. Access the User Menu.
2. When SENSOR RESET? is displayed, press any SELECT key.
The keypad displays SENSORS OFF for five seconds followed
by SENSORS ON.
3. The keypad returns to the status display.
Enter your security code to reset sensors
While your system is disarmed, you can just enter your security code
and press COMMAND to reset the sensors.
Thisalsoactivatesthe doorstrike ifyour systemhas anEasy Entry™
keypad.
User Menu

12
Outputs On Off
User Code Level: Master or Standard.
Function: Allows you to turn the system's outputs on and off.
This function is used to individually turn your system’s relay outputs
onandoff.Your system may use these outputs to control interior and
exterior lighting, or heating, air conditioning, or other appliances.
The names and numbers of the outputs on your system are located
in the System Setup section at the back of this guide.
Turning the Outputs On and Off
1. Access the User Menu.
2. Press the COMMAND key until OUTPUTS ON/OFF? displays.
3. Press any one of the SELECT keys.
4. The keypad displays OUTPUT: - ON OFF.
5. Enter the output number you want to turn on or off. The output
number will appear in the display.
6. Withtheoutput number displayed, press theSELECTkey under
ON or OFF. The output is then turned on or off, depending on
your selection, and remains in that state until you change it.
7. Thesystemautomaticallyremovestheoutputnumberandanew
output number can be entered. Refer back to step 5.
To exit the Output menu option, press the ARROW key until you've
returned to the keypad's Status List.
Bypass Zones
User Code Level: Master or Standard.
Function: Allows you to bypass a zone prior to arming the system.
Bypassingis usually donewhena zone cannot berestored to normal
and you want to arm the system. Once bypassed, the system will not
respond to any activity on the zone.
A zone can be bypassed only while it's disarmed. Since Fire, Panic,
Emergency, and Supervisory zones are always armed, they can
never be bypassed.
The Bypass Zones function can also be used to restore a bypassed
zone back into the system. This can only be done while the zone is
disarmed.
When Bypass Zones is selected, a report of the bypassing can be
sent to your central station. This is optional and can be programmed
for you at any time.
Using the Bypass Zones Function
1. Access the User Menu.
2. Press the COMMAND key until BYPASS ZONES? displays.
3. PressanyoneoftheSELECTkeys.ThekeypaddisplaysZONE:
- RST BYPS.
4. To reset a zone, enter the zone number and press the SELECT
key under RST.
5. To Bypass a zone, enter the zone number and press the
SELECT key under BYPS.
User Menu

13
User Menu
Zone Monitor
User Code Level: Master and Standard.
Function: Allows the system to monitor selected disarmed zones
(doors,windows,ormotiondetectors)andsoundatoneatthekeypad
aswellasdisplaytheirnameonthekeypaddisplayasthey'refaulted.
This is an ideal feature for monitoring door zones to tell when
someone comes in or goes out.
You can place any combination of disarmed zones in Zone Monitor
but only the most recent zone faulted is displayed. The displayed
zone name clears automatically after a short time or when the zone
is armed.
ZoneMonitordoesnot function while the system is armed but a zone
placed into it will still be there when the system is disarmed.
Using Zone Monitor as part of your weekly system test: After
usingtheSystemTestfunction(seepage14),placeallperimeterand
interior zones in Zone Monitor. Starting at the front door, go around
andopenand thencloseeach doorandwindow.Youshouldhearthe
keypad beep each time. The keypad will also display the name of
each zone as its device is opened.
Onceallprotecteddoorsandwindowshavebeentested,walkinfront
of each motion detector. The keypad should beep to confirm their
operation. If at any time during your weekly testing a device does not
causethekeypadtobeep,calltheservicedepartmentforassistance.
Using the Zone Monitor Function
1. Access the User Menu.
2. Press the COMMAND key until ZONE MONITOR? displays.
3. Press any one of the SELECT keys.
The keypad displays PERIM ALL NBR .
4. SelectPERIM to place all disarmed perimeter zones into Zone
Monitor.
4a. The keypad displays PERIM? ADD RMV.
4b. Select ADD to add all perimeter zones to Zone Monitor.
4c. Select RMV to remove all perimeter zones.
5. Select ALL to place all disarmed perimeter and interior zones
into Zone Monitor.
5a. The keypad displays ALL? ADD RMV.
5b. Select ADD to add all disarmed zones to Zone Monitor.
5c. Select RMV to remove all disarmed zones.
6. Select NBR to enter a specific zone number for zone monitor.
7. If NBR is selected, the keypad displays ZONE : - ADD RMV.
7a. Enter any zone number and select ADD to add this zone.
7b. Enter any zone number and select RMV to remove this
zone.
8. The zone number automatically disappears and a new zone
number can then be entered in step 7a.

14
User Codes
User Code Level: Master only.
Function: Allows you to add or delete a user from the system or
change their security code or authority level.
There are three characteristics associated with each user code that
define its capabilities within the system.
10 3812 Master
User Number - Your system supports twelve users. Each user is
numberedfrom1to12.Thisnumberidentifiesthemtothesystemand
istransmittedtothecentralstation(ifyoursystemismonitored)when
they arm or disarm the system.
Security Code - Users also have a 4-digit security code that they
enter into the keypad when arming or disarming. This security code
is kept secret from other users and is not transmitted to the central
station when they arm or disarm.
A user enters
only their security code when operating the system.
Authority Level - The user is also assigned a level of authority
(Master or Standard) by the person administrating the system that
determines the functions they can access.
The table to the right lists system functions users are allowed to
access based on the authority level assigned to their codes at the
time they’re added to the system.
System Test
User Code Level: Master or Standard.
Function:System Test is usedtotest the battery, alarm bellorsiren,
and communication to a central station. The System Test function
begins automatically as soon as you select it.
Using the System Test Function
1. Access the User Menu.
2. Press the COMMAND key until SYSTEM TEST? displays.
3. Press any one of the SELECT keys. The system test begins
automatically and the keypad displays:
1) BELL SOUNDING during a two second bell test, then:
2) BATTERY - OKAY or BATTERY - TRBL to indicate the
condition of the battery, then:
* 3) TRANSMIT TEST and ATTEMPT NO : 1 during the
transmit test, then:
4) TRANSMIT OKAY or TRANSMIT FAILED to show the
results of the transmit test, then:
5) TEST END to indicate the System Test is complete.
6) You can end the transmit test by pressing the ARROW key.
* The transmit test does not operate on local systems.
Testing your system's burglary protection: The System Test
functionshould be partofyour weekly testing andshould be followed
byplacingtheinteriorandperimeterburglarydevicesinZoneMonitor
mode. This allows you to open and then close each protected door
and window while listening for the keypad to beep confirming its
operation. See Zone Monitor. User Menu
User number Security Code Authority level

15
User Codes continued
User Code Authority Levels
System Options Standard Master
Sensor Reset ✔✔
Outputs On/Off ✔✔
Zone Monitor ✔✔
System Test ✔✔
Arm and Disarm ✔✔
Display Events ✔✔
User Codes ✔
Adding User Code Numbers:
1. Access the User Menu.
2. Press the COMMAND key until USER CODES? displays.
3. Press any one of the SELECT keys. The keypad displays ADD
DEL CHG.
4. Press the SELECT key underADD toaddanewusercode.You
musthaveaMasterusercodeleveltobeabletoaddausercode
to the system.
5. At the USER NUMBER: - prompt, enter a user number and
press COMMAND. The displays changes to CODE NO: .
6. Enterausercodenumberof4digitsandpressCOMMAND.This
is the number they will use each time they arm, disarm, or make
changes to the system.
7. The display changes to MASTER? NO YES. Select YES to
make this a Master code level with the authority to Add, Delete,
and Change user code information.
Selecting NO displays TEMP CODE NO YES.
Master code levels do not display TEMP CODE.
•NO makes this a permanent user code with Standard authority.
•YES makes this a temporary code with Standard authority that
automaticallyexpiresin7days.Temporarycodesareperfectfor
guestsorservice technicians. You can delete a Temporary user
code at any time before the 7 days expires.
8. Aftermakingyourselection,thedisplayshowsUSER#ADDED.
9. Press the ARROW key once to add another user or twice to exit
from the User Menu.
Ambush Codes
Your system may be programmed to allow user number 1 to be an
Ambushcode.ThisAmbushcodefunctionsidenticallytoothercodes
with the exception that it sends a silent alarm to the central station.
This silent alarm alerts the operator to a duress situation at the
premises and prompts the immediate notification of the proper
authorities.
Refer to the System Setup section of this guide to see if your system
is programmed for Ambush. If so, do NOT program a code for user
number 1 unless you intend to use the Ambush function.
User Menu

16
User Codes continued
Deleting User Code Numbers:
1. Access the User Menu.
2. Press the COMMAND key until USER CODES? displays.
3. Press any one of the SELECT keys. The keypad displays ADD
DEL CHG.
4. PresstheSELECTkeyunderDELtodeleteausercodefromthe
system. You must have a Master user code level to be able to
delete a user code.
5. At the USER NUMBER: - prompt, enter the user number you
want to delete and press COMMAND. The displays changes to
USER # DELETED.
6. The display then changes back to USER NUMBER: - for you
to delete another user. Press the ARROW key twice to exit the
User Menu.
User Menu
Changing User Code Numbers
1. Access the User Menu.
2. Press the COMMAND key until USER CODES? displays.
3. Press any one of the SELECT keys. The keypad displays ADD
DEL CHG.
4. Press the SELECT key under CHG to change a user code
number. You must have a Master user code level to be able to
change a user code number.
5. At the USER NUMBER: - prompt, enter the user number you
want to change (1 to 12) and press COMMAND.
6. The display changes to CODE NO: * * * * *.. Enter the new 4-
digit user security code and press COMMAND. If the code you
entered is already in use, or is a code used internally by the
system,thekeypaddisplaysALREADYINUSE.Youmustenter
a different 4-digit user security code.
7. If you are changingacodeotherthanyourown, the keypad next
displays MASTER? NO YES. Select NO if you want this user
to have a Standard authority level. Select YES if you want this
user to have a Master authority level.
If Master, disregard item #8.
8. The keypad next displays TEMP CODE NO YES. Select NO if
you want this security code to be permanent. Select YES if you
want this security code to be automatically deleted from the
system in 7 days.
Important: Changing a user's security code does not change their
user number.