Dogtra 3500NCP Super-X Series User manual

OVERVIEW
MAIN FEATURES
PRODUCT SAFETY AND HEALTH
STATEMENTS
PACKAGE CONTENTS
DESCRIPTION OF TRANSMITTER
PARTS
DESCRIPTION OF RECEIVER/COLLAR
PARTS
BATTERY CHARGER
TESTING YOUR
FITTING THE COLLAR ON THE DOG
CHARGING THE BATTERIES
RECEPTION
ACCESSORIES
BASIC MAINTENANCE
TROUBLESHOOTING GUIDE
WARRANTY AND REPAIR
INFORMATION
2
3
4
5
6
20
24
25
27
29
32
33
34
35
38
1
CONTENTS

THANK YOU FOR PURCHASING THE WORLD’S
FINEST DOGTRA e-COLLAR!
Designed for X-treme training conditions
The 3500NCP is labeled the Super-X because it has
X-tra features, X-ceptional range and is designed for
X-treme training situations.
Features include a one-mile range, fully waterproof
transmitter and receiver, 127 levels of Nick and
Constant stimulation along with a non-stimulating
pager/vibration. You can also choose between
Regular and Mild stimulation adjustment for
highly sensitive dogs.
It also features an LCD window on the transmitter
that displays the intensity level along with a three bar
battery life indicator. A Lithium Polymer battery is
included in the units, which allow a 2-hour rapid
charge.
The also comes in a
two-dog model ( ).
The sets the standard for
X-treme versatility and performance in the e-collar
industry.
2
OVERVIEW
3
Easy-to-use, ergonomic transmitter.
Rheostat dial allows for gradual increases in
stimulation intensity with no jumps between
levels (0-127).
Two-dog models allow the trainer to control two
different dogs from one transmitter without the
hassle of handling unnecessary parts.
has a 1-mile
range.Stimulation type - “Nick”, “Constant” and
non-stimulating pager/vibration.
uses a new
Lithium Polymer battery that provides a 2-hour
rapid charge.
Fully Waterproof receiver/collar and transmitter.
No external antenna on the receiver/collar.
One-charger system allows the transmitter and
receiver(s) to be charged at the same time.
Over 8000 different identity codes to prevent
signal match-up with other e-collars.
Easily visible blue LCD screen displays exact
level of stimulation and can be seen in the dark or
low light conditions.
Three bar battery life indicator and LED colored
indicator to show remaining battery life.
MAIN FEATURES
MAIN FEATURES

4
PRODUCT SAFETY AND HEALTH STATEMENTS
Proper e-collar use
Dogtra e-collars are intended for the sole purpose of
behavior modification of dogs. They are not intended
for human use or use on other animals. Dogtra
Company does not assume any liability for improper
use of the Dogtra e-collar.
Aggressive dogs
Dogtra does not recommend using the e-collar to
correct dogs that are aggressive towards other dogs or
people. In many such cases the dog will associate the
stimulation with the other dog or individual and
become even more aggressive. Dog aggression is best
treated by a dog-training specialist.
Interference with other electronic devices
Dogtra’s industry-leading technology filtering system
ensures minimal interference with other electronic
devices (garage door openers, pacemakers, etc.).
Our digital microprocessor offers thousands of unique
codes to eliminate frequency match-up with other
Dogtra e-collars.
Inadvertent activation
If the constant button is held down for 12 seconds or
more the unit will automatically shut down.
It will reactivate when the button is released.
PRODUCT SAFETY AND HEALTH STATEMENTS
Transmitter
Receiver (two receiver/collars for two-dog
models)
Lithium Polymer Battery charger and splitter cable
Test light
Owner’s manual
Carrying case
PACKAGE CONTENTS
5
PACKAGE CONTENTS

6
DESCRIPTION OF TRANSMITTER PARTS
DESCRIPTION OF
TRANSMITTER PARTS
transmitter (1-dog)
Antenna
On/Off Magnatic
Red Dot
Regular/Mild
Toggle Switch
Battery Charging
Receptacle &
Rubber Plug
Pager
Button
ON/OFF
Switch
LCD
Screen
Rheostat
Intensity Dial
Indicator Light
(LED Window)
“Nick” Button
“Constant” Button
7
DESCRIPTION OF TRANSMITTER PARTS
DESCRIPTION OF
TRANSMITTER PARTS
transmitter (2-dog)
Antenna
Nick/Cont.
Toggle Switch
On/Off Magnatic
Red Dot
Regular/Mild
Toggle Switch
Battery Charging
Receptacle &
Rubber Plug
1st-dog
Pager
(Gray Button)
2nd-dog
Pager
(Orange Button)
ON/OFF
Switch
LCD Screen
Rheostat
Intensity Dial
Indicator Light
(LED Window)
1st-dog
Nick & Cont.
(Gray Button)
2nd-dog
Nick & Cont.
(Orange Button)

8
DESCRIPTION OF TRANSMITTER PARTS
Transmitter Antenna
A 3.2” antenna is supplied with the
transmitter.
The antenna must be fastened to the transmitter
before using the unit.
3.2 Antenna
9
DESCRIPTION OF TRANSMITTER PARTS
Regular/Mild Toggle Switch
The Regular/Mild toggle switch is located on the
back of the transmitter near the top.
The Regular/Mild toggle switch allows you to select
between Regular and Mild stimulations. When the
toggle switch is put into the upper position, it is in
the Regular Mode. When the toggle switch is put
into the lower position, it is in the Mild Mode.
“Regular” has 127 stimulation levels: (0) is the
lowest level and (127) the highest. The LCD will
display the intensity level when you have the unit set
in the “regular” mode.
Regular/Mild
Toggle Switch

10
DESCRIPTION OF TRANSMITTER PARTS
“Mild” has 63 stimulation levels: (0) is the lowest
and (L63) the highest.
This feature gives the trainer a much wider range in
the power band for highly sensitive dogs.
The LCD display will show (L) along with the
intensity level (0-L63) when your unit is in the
“Mild” setting.
11
DESCRIPTION OF TRANSMITTER PARTS
Rheostat Intensity Dial
The Rheostat Intensity Dial is located on the top of
the transmitter: (0) being the lowest level and (127)
being the highest while in the Regular Mode.
While in the Mild Mode, your level options will be
(0) being the lowest, and (L63) being the highest.
The LCD screen will display the (L) to indicate that
the toggle switch is positioned in the Mild Mode.

12
DESCRIPTION OF TRANSMITTER PARTS
LCD Screen
The LCD screen indicates the stimulation level
(0-127) for Regular or (0-L63) for Mild on the screen.
The LCD battery life indicator shows 3 bars at full
charge, 2 bars at medium charge and 1 bar when it
needs to be charged. The battery life indicator only
specifies the remaining charge for your transmitter.
To find the remaining charge for your receiver,
observe the LED indicator on the receiver/collar.
When it emits a:
(Green color = fully charged, Amber color =
medium charge, Red color = needs charge).
13
DESCRIPTION OF TRANSMITTER PARTS
Care for LCD Transmitters in Cold Temperature
In cold temperatures (10 degrees F or below), the
Liquid Crystal Display (LCD) on your transmitter
may be dim or slow to respond. Wait until the
display becomes visible before selecting any training
level.
Even though the LCD screen might be dim or slow
to respond, when you push the Nick or Constant
button, the transmitter will still function properly.
In the occurrence of extremely cold weather, the
LCD screen might take a moment to respond
causing the Intensity level to freeze at that current
level. In this situation, if you turn the Rheostat
Intensity Dial, and the intensity level on the screen
does not increase, yet you emit an electrical
stimulation, the level will be in agreement with the
new changed intensity level.
In this situation, it is ideal to either wait until your
transmitter is back to working order before emitting
a correction, or while holding the constant button
down slowly turn the Rheostat Intensity Dial while
watching your dog’s reaction. Do not turn the
Rheostat Intensity Dial at a rapid increase because
the receiver/collar will emit a static correction based
on the level of the Rheostat Intensity Dial, which
might not be correctly reflected on the LCD screen.

14
DESCRIPTION OF TRANSMITTER PARTS
Transmitter Indicator Light (LED Window)
The transmitter LED indicator light is located near
the Rheostat Intensity Dial. It will flash every
4 seconds when the transmitter has been turned on.
The color of the light indicates the status of battery
life. It flashes green when the battery is fully charged
and turns to amber when the battery is at medium
charge. It is acceptable to charge your unit even at
medium charge without any damage incurred to your
collar. When the transmitter indicator emits a
blinking red light, the battery needs to be recharged.
(Green = full charge, Amber = medium charge,
Red = needs charge)
15
DESCRIPTION OF TRANSMITTER PARTS
Transmitter Battery Charging Receptacle &
Rubber Plug
Located on the backside of the transmitter, the
charging receptacle is covered by a rubber plug.
Insert one end of the battery charging cable into the
receptacle to charge the battery (See Battery
Charging Procedure on page 30).
After charging is completed, close the receptacle
with its rubber plug to make sure dirt or water does
not get inside.

16
DESCRIPTION OF TRANSMITTER PARTS
The transmitter for the
single dog unit has four buttons (one on the face of
the transmitter, two on the left side and one on the
right side).
“Nick” Button
The “Nick” button is located on the top left. It is
imprinted with the letter “N” for an easy, clear
selection. When the “Nick” button is pushed the
transmitter emits a single, rapid pulse of electrical
stimulation.
BUTTON FUNCTION
Nick
Pager
ON/OFF
Switch
Constant
(1-dog)
17
DESCRIPTION OF TRANSMITTER PARTS
“Constant” Button
The “Constant” button is located on the bottom left.
Pressing the “Constant” button gives continuous
stimulation as long as the button is pushed, for up to
12 seconds. If the button is not released after 12
seconds, the stimulation will automatically turn off
as a safety feature. The collar will be ready to be
reactivated once the button has been released.
“Pager” Button
The “pager” button is located on the face of the
transmitter. Pressing it will give non-stimulating
vibration as long as the button is depressed, for up
to 12 seconds.
Transmitter Power ON/OFF
The button on the right side of the transmitter is the
“ON/OFF” button that activates the transmitter and
LCD screen only.
To turn the transmitter on, press the “ON/OFF”
button on the right side until the LCD screen
illuminates.
To turn the transmitter off, press the “ON/OFF”
button on the right side of the transmitter. When the
LCD screen displays “OFF” release the button.

18
DESCRIPTION OF TRANSMITTER PARTS
The two-dog unit has
five buttons and a toggle switch on the transmitter.
Two on the face of the transmitter, two on the left
side, and one on the right side.
“Nick” & “Constant” Toggle Switch
Located on the front of the transmitter is a toggle
switch. The toggle switch has a setting for “Nick”
and another for Constant . The color-coordinated
buttons (orange for the orange receiver/collar and
gray for the black receiver/collar) will implement
the desired stimulation based on the toggle switch
setting.
(2-dog)
Nick/Cont.
Toggle Switch
1st-dog
Pager
(Gray Button)
2nd-dog
Pager
(Orange Button)
ON/OFF
Switch
1st-dog
Nick & Cont.
(Gray Button)
2nd-dog
Nick & Cont.
(Orange Button)
19
DESCRIPTION OF TRANSMITTER PARTS
When either the orange or gray stimulation button is
pressed and the toggle is set on “Nick” the receiver
emits a single, rapid pulse of electrical stimulation.
When you press either the orange or gray
stimulation button, and the toggle is set on
“Constant”, the receiver emits a continuous
stimulation as long as the button is pushed, for up to
12 seconds to the corresponding collar. If the button
is not released after 12 seconds, the stimulation will
automatically turn off as a safety feature. The collar
will be ready to be reactivated once the button has
been released.
“Pager” Button
The “pager” buttons are located on the face of the
transmitter. The orange button corresponds with the
orange receiver/collar and the gray with the black
receiver/collar. Pressing it will give non-stimulating
vibration as long as the button is depressed, for up
to 12 seconds.

20
DESCRIPTION OF RECEIVER /COLLAR PARTS
DESCRIPTION OF
RECEIVER / COLLAR PARTS
On/Off Magnetic Switch
Red Dot
Contact Points
Indicator Light
(LED Window)
Battery Charging
Receptacle
and Cover
Collar strap
21
DESCRIPTION OF RECEIVER /COLLAR PARTS
Receiver ON/OFF Magnetic Red Dot
To activate the receiver/collar, place the red dot on
the back of the transmitter to the red dot on the
receiver/collar. Hold the two red dots together for a
moment until the LED light on the receiver/collar
comes on.
To deactivate the unit, repeat the same procedure
holding the two red dots together momentarily.
The LED light will turn red for a brief moment
indicating that the receiver/collar is now shut off.
On/Off
Magnetic Switch

Receiver Indicator Light (LED window)
Located on the front of the receiver/collar, the
indicator light comes on and blinks once every
4 seconds after the collar has been turned on.
The color of the LED indicates the battery life of the
receiver.
(Green = full charge, Amber = medium charge,
Red = needs charge)
When the “Constant” button on the transmitter is
pushed, the collar indicator light will glow steadily
(either green, amber, or red based on the remaining
battery life), as long as you hold the button down,
for up to 12 seconds.
When the “Nick” button is pushed, the light comes on
for a fraction of a second.
Indicator Light
(LED Window)
22
DESCRIPTION OF RECEIVER /COLLAR PARTS
23
DESCRIPTION OF RECEIVER /COLLAR PARTS
Receiver Battery Charging Receptacle & Rubber
Plug
On the inside of the receiver/collar, next to the
collar strap, is a battery-charging receptacle with a
rubber plug.
Internal Antenna
All Dogtra E-collars have non-exposed antennas
that are located inside the receiver/collar.
Battery Charging
Receptacle & Rubber Plug

24
BATTERY CHARGER
The battery charger and charging cables allow you to
charge both the transmitter and receiver at the same
time. The battery charger is designed for a 120-volt
wall outlet (European 230-volt AC chargers and
10-volt field charger for Lithium-Polymer batteries
for your automobile are also available.).
To use the battery charger for the two-dog unit,
combine both sets of battery charging (splitter)
cables as shown. This enables you to charge the
transmitter and both receivers at the same time.
NOTE : Only use Dogtra-approved Lithium-
Polymer Battery Chargers for your Dogtra e-collar.
This will prevent any damage that can be incurred
from attempting to use a different charger.
BATTERY CHARGER
Charging Cable
120 volt
Charger
Wall Outlet
Two-dog unit only
25
TESTING
1. To activate your
place the red dot on the back of the transmitter
to the red dot on the receiver/collar. Hold the
two red dots together for a moment until the
green colored LED indicator light comes on.
2. Place the test light included in the package
contents on the contact points as shown in the
diagram.
TESTING YOUR
COLLAR

26
TESTING
3. Turn the transmitter on by pressing the blue button
on the right side of the transmitter until the LCD
screen illuminates. The LCD screen shows the
amount of battery life remaining and the LED blinks
once every 4 seconds.
4. Watch the test light as you push the “Nick” button
on the transmitter. It should light for just a moment.
5. Watch the test light as you push the “Constant”
button on the transmitter. It should light for as long
as the button is pressed. However, as a safety
feature, the receiver/collar will automatically shut
off stimulation if the constant button is depressed
for 12 seconds or longer.
6. Turn the Rheostat Intensity Dial on the transmitter
clockwise and then counterclockwise. The test light
should glow brighter with higher levels of
stimulation and dimmer with lower levels. When
you change the intensity dial, the number on the
LCD screen will change as well.
7. Pressing the “Pager” button on the front of the
transmitter causes the collar to vibrate for up to
12 seconds. The collar will reactivate when you
push the button again.
NOTE : The test light may not come on if the
intensity level is set below level ten.
27
FITTING THE COLLAR ON THE DOG
FITTING THE COLLAR ON THE DOG
The collar should be fitted so that the Surgical
Stainless Steel contact points press firmly against the
dog’s skin. You should be able to fit a finger in
between the contact point and your dog’s skin.
A loose fit can allow the collar to move around on the
dog’s neck. When this happens, the contact points
may rub the skin and cause irritation. If the collar is
too loose, electrical contact will be inconsistent and
your corrections will be inconsistent also.

28
FITTING THE COLLAR ON THE DOG
Dogtra uses Surgical Stainless Steel contact points
and Anti-microbial plastic to protect the dog’s skin.
ATTENTION!
Avoid having the dog wear the collar for more than
8-hour out of every 24-hour period. Leaving the
points on the same spot for extended periods of time
can cause skin irritation. If the dog is to wear the
e-collar for long periods, occasionally reposition the
collar so that the contact points are moved to a
different spot on the dog’s neck.
INTENSITY SELECTION
The has a Rheostat
Intensity Dial on the top of the transmitter (0 is the
lowest and 127 is the highest). Remember that you
will need to adjust the setting (upward or downward)
depending on your dog’s temperament and threshold
for stimulation. Also, as the dog’s attitude changes,
especially during times of increased excitement or
distraction, you might need to adjust the intensity
level.
NOTE : The stimulation intensity can be adjusted
even while the stimulation is in use.
uses Lithium-
Polymer batteries.
1. Charge the unit before using the unit for the first
time.
2. Do not charge the batteries near any flammable
substances.
3. Fully charge the batteries if the unit is to be stored
without use for a period of 3 months or more.
Recharge the unit if:
The indicator light on the collar is emitting a red
color.
CHARGING THE BATTERIES
29
CHARGING THE BATTERIES

Battery Charging Procedure
NOTE : The unit has a partial charge when it leaves
the Dogtra facility, upon receipt of the collar, be
sure to give it a full 2-hour initial charge before the
first use.
1. Attach the charging cables to both the transmitter
and receiver(s), as shown on page 29.
2. Plug the charger into a 120-volt wall outlet or, if
using the accessory field charger, plug into a
cigarette lighter only for Lithium-Polymer
battery(Use a 230-volt European charger for
Europe.). When properly plugged in, all indicator
lights should glow red. During the charging
process, the unit will shut off. Once the battery
cable is unplugged from the unit after a full
charge, you will need to turn the unit on again
before use.
30
CHARGING THE BATTERIES
If the 3 bar indicator on the transmitter LCD
shows just 1 bar.
The indicator light on the transmitter or receiver
will not come on.
The indicator light on the transmitter or receiver
comes on momentarily, but will not stay on when
the “Constant” button is pushed.
31
CHARGING THE BATTERIES
3. The Lithium-Polymer battery is fully charged
within 2-hour. The lights will stay red during the
charging process. The red light will change into a
steady green light when the battery is fully charged
(When you disconnect the charger after finishing
the charge, you will need to restart the units).
4. After charging, cover the battery charging
receptacles with the rubber plugs on the transmitter
and receiver.
NOTE : Only use Dogtra-approved batteries,
chargers, and accessories for your Dogtra e-collars.
When a charger is not in use, disconnect it from the
power source.

The collar has a range
of 1-mile. Depending on the way you use your
transmitter, the range may vary.
Hold the transmitter away from your body and avoid
touching the antenna, to get the greatest range.
For maximum signal strength, keep your unit properly
charged.
Maximum Range
Typical Range
Minimum Range
32
RECEPTION
33
ACCESSORIES
The following items may be purchased separately by
calling our customer service at 1-888-811-9111
You may also browse the selection at shop.dogtra.com.
European Charger
Designed for use with 230V AC electrical outlets in
Europe.
Field Auto Charger (for Lithium-Polymer Battery
only)
Designed for use with the 10-volt cigarette lighter in
your car.
ACCESSORIESRECEPTION

BASIC MAINTENANCE
34
BASIC MAINTENANCE
Be sure that the rubber charging plugs are always
secured when the collar is in use. If your plugs break or
are ripped, please contact Customer Service at
[email protected] or 1-888-811-9111 to obtain
replacements.
After each session, carefully inspect your unit for any
missing parts, or casing damage. Broken casings on
either the receiver or transmitter may affect the
waterproof guarantee of the unit. The transmitter
antenna should be secured and tight for optimum
performance. Rinse the unit after each session and clean
off any dirt or debris.
Storage Maintenance
Your unit should be fully charged for 2-hour before
extended storage. During storage, the unit should be
charged every 3 months for 2-hour, and once before the
first use.
When traveling, try to store your units in room or
slightly warmer temperatures, do not transport the unit
exposed in extreme climates.
Troubleshooting:
If you suspect your unit is malfunctioning please refer
to the “Troubleshooting Guide” before you send your
unit in for service.
If you have any questions or concerns, you may direct
your inquiries to [email protected] or call 1-888-811-
9111.
35
TROUBLESHOOTING GUIDE
1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place the two
red dots together to activate the receiver. Push the
blue button on the transmitter until it illuminates
to activate the transmitter.
- Be sure the collar strap is tight enough so both
contact points are touching the dog’s skin.
- The contact points may be too short for the
dog. To place an order for longer contacts
appropriate for your dog, please call 1-888-811-
9111.
If you are already using the longest contact point
available, you might need to trim down the hair
on the dog’s neck so both contact points are
touching the dog’s skin.
- The intensity level may be too low for your
dog. Keep increasing the stimulation until the dog
responds usually by neck movement, head
shaking, looking over his shoulder, etc (response
may be very subtle so pay attention.).
TROUBLESHOOTING GUIDE

36
TROUBLESHOOTING GUIDE
2. The test light comes on, but I do not feel any
stimulation.
- Your tolerance may be higher than your dogs, or
your skin very thick, so you may need to try the
unit on your fingertips where sensitivity is
higher. Be sure both contact points are touching
your fingertips.
- The battery may be low, check the LED light for
battery life.
- If you have a full charge, and you have done all
of the above, your unit may need to be serviced.
Please contact Customer Service at
[email protected] or 1-888-811-9111.
3. The transmitter has no range, or stimulation is
less when the dog is farther away.
- The antenna(s) may be damaged. To order
parts please contact Customer Service at 1-888-
811-9111.
- The range indicated on the unit’s box is for flat
terrain. Heavy brush, trees, hills or moisture will
affect the range of your unit. For best range, hold
the transmitter vertically above your head. Try
also moving to higher ground.
- Any electrical conductors will affect the range,
such as cars, chain-link dog runs, metal
buildings, radio towers. For best results, operate
away from these structures.
37
TROUBLESHOOTING GUIDE
4. My collars are not holding a charge.
- The batteries might not be charged properly, or
the charger, splitter and the charging port needs to
be looked at. If you suspect your charger/splitter
is not functioning properly please contact
Customer Service at [email protected] or 1-888-
811-9111. You can send in your charging units in
to have us inspect them.
- The charging pin may be damaged. Inside the
charging port, there is a metal pin that should be
standing straight up and stiff. If the pin is
wobbling, broken or missing, you will need to
send the unit in to the Repair’s Dept. The
charging port must be clean prior to charging,
clean the dirt out with a cotton swab and some
rubbing alcohol. If the dog is in salt-water, be
sure to rinse the receiver and charging port with
clean water.
- Your batteries may need to be replaced. You
can replace them yourself by ordering the parts
from Dogtra. This is the only time you should
open the unit, any other unauthorized servicing of
the unit voids your limited lifetime warranty.