Doro ip810c User manual

ip810c
ip840c
ip830c
ip820c
English

Table of Contents
Welcome...................................................................................................................1
Copyright ..............................................................................................................1
Warranty ...............................................................................................................1
Declaration of conformity ......................................................................................1
Important User Information.....................................................................................2
Safety instructions ................................................................................................2
Disposal of the product .........................................................................................2
Overview...................................................................................................................3
Hardware Components.........................................................................................3
ip810c ........................................................................................................................ 3
ip820c ........................................................................................................................ 3
ip830c ........................................................................................................................ 4
ip840c ........................................................................................................................ 4
(1) Display ........................................................................................................................ 5
(2) Keypad and LEDs ........................................................................................................ 5
(3) Audio Devices.............................................................................................................. 9
User Interfaces ...................................................................................................10
User and Administrator Mode .............................................................................10
Documentation.................................................................................................... 10
Getting Started.......................................................................................................11
Phone Installation ...............................................................................................11
Phone Initialization..............................................................................................12
(1) Hardware Self-Test.................................................................................................... 12
(2) TFTP Update Screen................................................................................................. 12
(3) Automatic Phone Initialization.................................................................................... 12
(3) Manual Phone Initialization........................................................................................ 14
Registration......................................................................................................... 18
Successful Registration................................................................................................... 18
Unsuccessful Registration............................................................................................... 18
Idle Screen.......................................................................................................... 19
Default Idle Screen.......................................................................................................... 19
Customized Idle Screen .................................................................................................. 19
User Interfaces.......................................................................................................21
Phone User Interface..........................................................................................21
Menu Structure................................................................................................................ 21
Settings Menu ................................................................................................................. 24
Web User Interface.............................................................................................25
Access ...................................................................................................................... 25
Phone Configuration Changes ........................................................................................ 26

Phone Configuration .............................................................................................27
General Configuration Tasks ..............................................................................27
Language ...................................................................................................................... 27
Time and Date................................................................................................................. 28
Keyboard Lock ................................................................................................................ 28
Display Format ................................................................................................................ 29
Display Configuration Tasks ............................................................................... 30
Display Contrast.............................................................................................................. 30
Backlight Mode................................................................................................................ 31
Audio Configuration Tasks.................................................................................. 32
Volume ...................................................................................................................... 32
Headset Use.................................................................................................................... 33
Ringtones ......................................................................................................................34
SIP Identity Configuration Tasks.........................................................................37
Adding / Editing Extensions ............................................................................................ 37
Blocking Extensions ........................................................................................................ 37
Removing Extensions...................................................................................................... 38
Function Key Configuration Tasks ......................................................................39
Input fields ...................................................................................................................... 39
Key Types ......................................................................................................................39
Maintenance Tasks............................................................................................. 44
Administrator Password .................................................................................................. 44
Operation Modes............................................................................................................. 44
Firmware Update............................................................................................................. 45
Reboot ...................................................................................................................... 49
Factory Reset .................................................................................................................. 50
Basic Call Functions..............................................................................................51
Outgoing Calls ....................................................................................................51
Extension (SIP identity) for Outgoing Calls ..................................................................... 51
Making Calls....................................................................................................................51
Auto Completion (Number Guessing) ............................................................................. 55
Call Completion............................................................................................................... 56
Call Termination .............................................................................................................. 58
Redial ...................................................................................................................... 58
Incoming Calls ....................................................................................................59
Call Indication.................................................................................................................. 59
Accepting Incoming Calls................................................................................................ 60
Call Waiting ..................................................................................................................... 61
Denying Incoming Calls .................................................................................................. 63
Denying Incoming Calls Automatically ............................................................................ 63
DND (Do Not Disturb) Mode ........................................................................................... 64
Call Forwarding ............................................................................................................... 65

Active Calls .........................................................................................................68
Audio Operation Modes .................................................................................................. 68
Mute / Unmute................................................................................................................. 69
Multiple Speaker Mode ................................................................................................... 70
Hold and Resume............................................................................................................ 71
Call Transfer.................................................................................................................... 72
Conference......................................................................................................................73
Call Recording................................................................................................................. 74
Advanced Phone Functions..................................................................................75
Hot Desking ........................................................................................................75
Logoff All Users (Extensions/SIP Identities).................................................................... 75
Logon New User (Extension/SIP Identity)....................................................................... 76
Directory .............................................................................................................77
Access ...................................................................................................................... 77
Call Lists .............................................................................................................78
Access ...................................................................................................................... 78
Minibrowser ........................................................................................................79
Availability ...................................................................................................................... 79
Access ...................................................................................................................... 79
Presence.............................................................................................................80
Changing the Presence State ......................................................................................... 81
Contact Presence............................................................................................................ 82
Voice Mailbox .....................................................................................................83
Acoustical Indication........................................................................................................ 83
Visual Indication .............................................................................................................. 84
Retrieve New Messages ................................................................................................. 84
Extension Monitoring and Call Pickup ................................................................85
Busy Lamp Field (BLF) feature ....................................................................................... 85
“Calls” List ...................................................................................................................... 86
Call Pickup ...................................................................................................................... 86
Appendix ................................................................................................................87
Mapping of Context-Sensitive Function Keys ..................................................... 87
Mapping of Key Events....................................................................................... 88
Idle Screen.......................................................................................................... 89
FCC Statement ...................................................................................................90

User Manual - English
1
Welcome
Welcome to the user guide for the ip8X0c VoIP phones.
This guide describes the available features of the phone when it is connected to a SIP (RFC
3261) compliant PBX.
The functions and features available with this phone are designed for easy use in many different
phone handling situations. The user guide describes the functions and features of the ip8X0c
VoIP phones as they are programmed for delivery from the factory. There may be some
differences in the way your phone is programmed. Please consult your system administrator if
you need further information.
The latest version of this user guide can be downloaded from:
http://www.doro.com/
Note: The ip8X0c VoIP phones are IP phones that conform to the SIP standard (RFC 3261), and they can
only be used within a network that supports this type of phone.
Copyright
All rights reserved. No parts of this publication may be reproduced, stored in retrieval systems, or
transmitted in any form or by any means electronic, mechanical, photocopying, recording, or otherwise,
without prior written permission of the publisher except in accordance with the following terms:
When this publication is made available on Doro media, Doro AB gives its consent to downloading and
printing copies of the content provided in this file only for private use and not for redistribution. No parts
of this publication may be subject to alteration, modification or commercial use. Doro AB will not be liable
for any damages arising from use of an illegally modified or altered publication.
Warranty
DORO AB MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. Doro AB shall not be liable for errors contained
herein nor for incidental or consequential damages in connection with the furnishing, performance, or use
of this material.
Declaration of conformity
Hereby, Doro AB, declares that this phone is in conformity with the essential requirements and other
relevant provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.doro.com/dofc.

User Manual - English
2
Important User Information
Safety instructions
Save these instructions. Read these safety instructions before use!
Note: When using your phone or connected equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock, and other personal injury.
•Follow instructions in the equipment's user manual or other documentation.
•Always install equipment in a location and environment for which it is designed.
•For mains-operated phones: Only operate with the mains power voltage indicated. If you are
uncertain of the type of power supplied to the building, consult property management or
your local power company.
•For mains powered phones: Avoid placing the phone's power cable where it can be exposed
to mechanical pressure as this may damage the cable. If the power supply cord or plug is
damaged, disconnect the product and contact qualified service personnel.
•Headsets used with this equipment must comply with EN/IEC 60950-1 and for Australia
AS/NZS 60950.1-2003.
•Do not make any changes or modifications to equipment without seeking approval from the
party responsible for compliance. Unauthorized changes or modifications could void
warranties and the user's authority to operate the equipment.
•Do not use the phone to report a gas leak in the vicinity of the leak.
•Do not spill liquid of any kind on the product or use the equipment near water, for example,
near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool.
•Do not insert any object into equipment slots that is not part of the product or auxiliary
product.
•Do not disassemble the product. Contact a qualified service agency when service or repair
work is required.
•Do not use a phone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local regulations for
disposal of electronic products.

User Manual - English
3
Overview
Hardware Components
The main hardware components of your phone are the display (1), the keypad with LEDs
(2), and the audio devices (3).
ip810c
ip820c

User Manual - English
4
ip830c
ip840c

User Manual - English
5
(1) Display
Features ip810c ip820c ip830c ip840c
Tiltable 23(0-45 degrees)
Backlight 3233
Type Two-line LCD
monochrome
Two-line LCD
monochrome
Graphical LCD
monochrome
Graphical LCD
grayscale
Characters / pixels 16 characters per
line
24 characters per
line 128 x 64 pixels 240 x 128 pixels
(2) Keypad and LEDs
The keypad is grouped in up to 6 functional units:
a) Navigation Keys
b) Alphanumeric Keys
c) Audio Device Control Keys
d) Free Function Keys + LEDs
e) Preprogrammed Function Keys
f) Context-Sensitive Function Keys
Each unit is explained in the following chapters in detail.
(2a) Navigation Keys
Use the navigation keys to navigate in the display menus and confirm and cancel actions.
ip810c - ip820c - ip830c - ip840c
Cancel Up Down Left Right Confirm

User Manual - English
6
(2b) Alphanumeric Keys
Use the alphanumeric keys to enter numbers, letters and special characters. Depending on the
selected input mode (see page 51) you can enter digits and small and capital letters.
Input mode ip810c - ip820c - ip830c - ip840c
Digits 1 2 3
Upper case Special characters1ABC2 DEF3
Lower case abc2 def3
Digits 4 5 6
Upper case GHI4 JKL5 MNO6
Lower case ghi4 jkl5 mno6
Digits 7 8 9
Upper case PQRS7$ TUV8 WXYZ9
Lower case pqrs7$ tuv8 wxyz9
Digits 0
Lower / Upper case „space“,”_”,”0”
1Special characters are: .@1,?!-/():;&%*#+<=>$[]

User Manual - English
7
(2c) Audio Device Control Keys
Use the audio device control keys to perform the following actions depending on your phone
type:
ip810c ip820c - ip830c - ip840c
Volume Volume
Adjusts the volume see page 32
Speaker
Speaker
Toggles handsfree mode see page 68
Redial
Redials a number see page 58
Headset
Toggles headset mode see page 68
Mute
Mutes / unmutes the microphone see page 69
(2d) Free Function Keys
Free Function Keys are freely programmable keys which can be used for various functionalities
(see page 38). The adjacent LED will light when the assigned functionality is turned on.
ip810c ip820c - ip830c - ip840c
Label LED7
P7
P1 P1
LED1 Label
LED1 L1 Label LED8
P8
P2 P2
LED2 Label
LED2 L2 Label LED9
P9
P3 P3
LED3 Label
LED3 Redial Label LED10
P10
P4 P4
LED4 Label
LED4 Directory Label LED11
P11
P5 P5
LED5 Label
LED5 Transfer Label LED12
P12
P6 P6
LED6 Label
LED6 Mute

User Manual - English
8
(2e) Preprogrammed Function Keys
The preprogrammed function keys are preprogrammed as labeled. The following functions are
mapped onto them:
ip820c - ip830c - ip840c
Redial
Redials a number see page 58
Directory
Calls up the phone directory see page 77
Transfer
Transfers calls
(if supported by your PBX) see page 72
Menu
Not preprogrammed
Conference
Establishes a three-party conference call see page 73
Hold
Places a call on “Hold” or resumes it see page 71
Settings
Calls up the “Settings” menu for configuration changes see page 24
Record
Switches call recording on and off
(if supported by your PBX) see page 74
Help
Calls up information about the phones: IP address, MAC
Address, and Firmware Version see page 25
Not preprogrammed
DND
Switches “DND” mode on and off see page 64
Retrieve
Retrieves messages from the voice mailbox
(if supported by your PBX) see page 83
(2f) Context-Sensitive Function Keys
The ip820c, ip830c, and ip840c have context-sensitive function keys (S1 to S4) below the
display. The current function of these keys is indicated by the text or symbol in the display
above each key.
The key context for the idle screen can be customized (see page 17).
For the complete mapping see page 87 “Mapping of Context-Sensitive Function Keys”.

User Manual - English
9
(2g) Message LED
The “Message LED” is primarily used to signalize new voice messages stored on the mailbox of
your PBX, (see page 83 “Voice Mailbox”).
When the following setting on your phone’s web user interface is set to “ON”, it can also be
used to indicate the activities of your monitored extensions (Dialog State Æsee page 85
“Extension Monitoring and Call Pickup”) and to signalize missed calls.
Setup Preferences General Information 
Message LED for Dialog State/Missed Calls: <ON>
(2h) Call Indication LED
The “Call Indication LED” is only available on the ip840c. It indicates incoming calls by a
flashing red light.
(3) Audio Devices
Your phone is equipped with two different audio devices:
•Casing speaker (3a) and microphone (3b)
•Handset speaker (3c), microphone (3d), and hook switch (3e)
Optionally a headset can be attached as an additional audio device:
•Headset speaker (3f) and microphone (3g)
The audio Devices can be used in three operation modes:
1. Handset mode activates handset audio devices.
2. Headset mode activates headset audio devices.
3. Handsfree mode activates casing audio devices.
For information on switching audio operation modes, see page 68.
You can only use one microphone for talking, but two speakers for listening:
•Handset speaker / casing speaker or
•Casing speaker / headset speaker
For further details see page 70

User Manual - English
10
User Interfaces
The hardware components keypad and display constitute the phone user interface which
allows the user to execute all call operation tasks and basic configuration changes directly on
the phone.
Additionally, each phone has a web user interface to make calls remotely and to access all
configuration settings.
In many instances, it is possible to use both the phone user interface and the web user
interface to operate the phone and change settings; some, however, are only possible via phone
or web user interface.
Interface Symbol Tasks Links
Phone user
interface •All call functions
•All basic settings See page 21
Web user
interface •All basic and advanced settings
•No call functions except
initiating & terminating calls
See page 25
User and Administrator Mode
Your phone can be used in user or administrator mode. Administrator mode is the default
setting with full configuration rights. For further details see page 44 / 45.
LNote: The default administrator password is “0000” (four zeros).
Documentation
The following table shows all documentations available for Doro phones.
Name Contents Where found Format/
Language
Quick Start Guide •Contents of delivery and basic set
up of phone
•In phone
package -
User Manual
•Phone user interface settings
•Web user interface settings
•Basic phone and call functions
•Download •PDF
•Multilingual
LNote: For a complete set of user manuals refer to: http://www.doro.com/

User Manual - English
11
Getting Started
Phone Installation
Install your phone using the “Quick Start Guide” included in the package:
Installation Step ip810c ip820c ip830c ip840c
Check contents of package
Attach the footstand for horizontal
placement
factory
fitted
factory
fitted
factory
fitted
Connect the following components to
your phone
We recommend this order:
1. Handset via handset cord
2. Network via Ethernet cable2
3. Power supply
4. Optional: PC5via Ethernet cable5
5. Optional: Headset5,3
6. Optional: Expansion module5, 6
Adjust the display angle Not applicable
Place the phone on an even, horizontal
surface. Do not place it on carpets or
other materials containing fibers that
could block the air vents and cause
overheating.
LNote: The phone can be powered either from the network (PoE: IEEE 802.3
af) or from a 5-V DC power adapter. Only use the 5-V DC adapters (power
supplies) listed below or an adapter approved by your local reseller.
Power Rating
10,5 W 90-264V AC / 5,25V DC
2Not included in delivery
3Optional component

User Manual - English
12
Phone Initialization
After your phone has been powered up, the system boots up and performs the following steps:
(1) Hardware Self-Test
A phone hardware self-test is run, all LEDs light up.
(2) TFTP Update Screen
The TFTP Update Screen allows you to update the firmware and set the phone back to
factory values.
ip810c ip820c ip830c ip840c
1Warning: Use this option only when the phone is malfunctioning on reboot. All
settings will be lost and the phone is set back to factory values!
For TFTP update:
Press any key: 3
For TFTP update:
Press any key: 3
For TFTP update:
Press any key: 3
For TFTP update. Press any key:
For further information read the instructions in our administrator manual.
http://www.doro.com/voipsupport/ip8X0c/
(3) Automatic Phone Initialization
The phone continues the initialization process by loading the last saved configuration.
ip810c ip820c ip830c ip840c
System booting.
Please wait…
System is booting up.
Please wait…
System is booting up.
Please wait…
System is booting up. Please wait
(3a) DHCP Request
By default the phone attempts to contact a DHCP4Server in your network in order to obtain
its valid network settings, e.g. IP address, netmask, gateway, DNS server, etc. The message
“Sending DHCP request” is displayed briefly and the obtained IP address and the phone’s
MAC address are displayed.
4DHCP: Dynamic Host Configuration Protocol is a standardized protocol used by network
devices to obtain IP addresses and other parameters from a DHCP server (router etc.)

User Manual - English
13
ip810c ip820c ip830c ip840c
IP-Adr:
192.168.X.X
MAC:
0004132XXXXX
IP-Adr:
192.168.X.X
MAC:
0004132XXXXX
IP-Adr:
192.168.X.X
MAC:
0004132XXXXX
IP-Adr:
192.168.X.X
MAC:
0004132XXXXX
LNote: If your network does not use DHCP, proceed to chapter “(3a) Manual
DHCP Setup” on page 14.
(3b) Mass Deployment
A mechanism called mass deployment can be used to fully customize your phone
automatically.
LNote: If your IP telephony system supports automatic initialization but any of
the previously described steps have failed, inform your system administrator.
For further information read the instructions in our administrator manual

User Manual - English
14
(3) Manual Phone Initialization
If your IP telephony system does not support automatic initialization, use the following
instructions.
(3a) Manual DHCP Setup
If your phone cannot contact a DHCP Server for any reason, the message “Sending DHCP
Requests” is displayed permanently.
Action: Stop the phone from sending DHCP requests
ip810c ip820c ip830c ip840c
Sending DHCP Re
■■■■■■■■■_ _ _ _ _ _
Sending DHCP Request
■■■■■■■■■_ _ _ _ _ _
Sending DHCP Request

Sending DHCP Request

Press
Cancel
Result: Sending of DHCP requests will be stopped and you will be prompted:
No, the network does not use DHCP. Yes, the network uses DHCP.
LNote: Try to fix the problem which caused DCHP
failure and proceed.
Press for not using DHCP Press for using DHCP
Result: The phone will prompt you to enter the
network settings manually.
1Warning: Using the wrong network parameters may
result in inaccessibility of your phone and may also
have an impact on your network performance! Please
ask your network administrator!
Result: The phone reboots and attempts again to
contact a DHCP server within your network to receive
valid network settings.
A
re you using
DHCP?

User Manual - English
15
(3b) Manual Basic Configuration
When mass deployment is not used or incomplete, you will be prompted to enter the basic
configuration manually.
Phone User Interface Language
Action: The default phone user interface language is “English”. Choose your preferred phone
user interface language.
ip810c ip820c ip830c ip840c
Firmware Versions below 7 provide integrated multiple language support. Not applicable
LNote: Since Firmware Version 7 additional languages can only be provided via
mass deployment.
For further information read the instructions in our administrator manual
Integrated multiple
language support
Sel. Language:
English
Select Language
³English ´
Select Language:
English
Suomi
Frances
Italiano
Language time
English
Suomi
Francais
Italiano
…
Use for navigation and select your preferred language from the list.
Press to confirm your choice.
Result: The selected phone user interface language will be used for all following dialogs.
Tone Scheme
This setting determines country-specific call progress tones, e.g. dial tone, busy signal, etc.
Action: Choose the country tone scheme (Australia … USA)
ip810c ip820c ip830c ip840c
Sel. Tone Scheme:
Australia
Select Tone Scheme
³Australia ´
Select Tone Scheme:
Australia
China
Denmark
France
Tone Scheme
time
Australia
China
Denmark
France
…
Use for navigation and select your country’s tone scheme from the list.
Press to confirm your choice.
Result: The tone scheme has been configured.

User Manual - English
16
Time Zone
This setting determines the correct display of the time including daylight saving time (DST)
switching.
Action: Choose the time zone of your country/area (-10 … +13)
ip810c ip820c ip830c ip840c
Select Time Zone:
-10: USA (Honolu
Select Time Zone
³-10: USA (Honolulu) ´
Select Time Zone:
-10: USA (Honolulu)
-9: USA (Anchorage)
-8: Canada (Vancouver)
…
Time Zone time
-10: USA (Honolulu)
-9: USA (Anchorage)
-8: Canada (Vancouver)
…
Use for navigation and select your country’s tone scheme from the list.
Press to confirm your choice.
Result: The time zone has been configured.
(3c) Logon Wizard
The “Logon Wizard” screen is shown when no extension (SIP identity) has been configured
yet.
Action: Enter the Logon Wizard
ip810c ip820c ip830c ip840c
This step is skipped. This step is skipped. Welcome!
Press a key
to log on.
time
Welcome!
Press a key to
log on.
Press a key.
Result: The “Logon Wizard” will guide you through the manual configuration steps for setting
up your first extension (SIP identity).
LNote: Please use the logon information provided by your system administrator
or Internet Telephony Service Provider (ITSP).
For further information read the instructions in our administrator manual
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