3. Warranty Information
LIMITED WARRANTY
All Neptune products are tested at the factory prior to shipment. Each part used in their construction has been
carefully checked for workmanship.
If the Electric Stroke Controller-Positioner is installed properly, Neptune Chemical Pump Co. warrants to the
purchaser of this product for a period of twelve months from the date of first use or eighteen months from
shipment, whichever occurs first, this product shall be free of defects in material and/or workmanship, as
follows:
1. Neptune Chemical Pump Co. will replace, at no charge, any part that fails due to a defect in material
and/or workmanship during the warranty period, FOB our factory, Grand Terrace, CA. To obtain warranty
service, you must forward the defective parts to the factory for examination, freight pre-paid.
2. This warranty period does not cover any product or product part which has been subject to accident,
misuse, abuse or negligence. Neptune Chemical Pump Co. shall only be liable under this warranty if the product
is used in the manner intended by the manufacturer as specified in the written instructions furnished with this
product.
Any express warranty not provided in this warranty document, and any remedy for breach of contract that, but
for this provision, might arise by implication or operation of law, is hereby excluded and disclaimed. Under no
circumstances shall Neptune Chemical Pump· Company be liable to purchaser or any other person for any
charge for labor, repairs, or parts, performed or furnished by others, nor for any incidental consequential
damages, whether arising out of breach of warranty, express or implied, a breach of contract or otherwise.
Except to the extent prohibited by applicable law, any implied warranty of merchantability and fitness for a
particular purpose are expressly limited in duration to the duration of this limited warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations
on how long any implied warranty lasts, so the above· limitations may not apply to you. This warranty gives·
you specific legal rights, and you may have other rights which may vary from state to state.
IMPORTANT NOTICE- RETURN GOODS AUTHORIZATION
1. All equipment returned to - Neptune Chemical Pump Company requires proper Returned Goods
Authorization Number (RGA) and tags.
2. If returned goods is a pump, or is to be shipped attached to a pump, drain all oil and chemicals. All chemical
contact areas must be thoroughly flushed and neutralized.
3. All equipment which -has been in contact with chemicals must be- accompanied by a copy of the Chemical
Product Material Safety Data Sheet (MSDS).
4. Failure to comply with the above instructions; will result in equipment being returned to sender, freight
collect, without service.