Dreame H12 Pro User manual

The illustrations in this manual are for reference only.
Please refer to the actual product.
Dreame H12
Wet and Dry Vacuum
User Manual

THANK YOU
FOR PURCHASING THIS DREAME
WET AND DRY VACUUM.
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If you have any questions on the product,
please contact us: [e-mail].

NL Gebruikershandleiding 145
Contents
EN User Manual 001
DE Benutzerhandbuch 019
FR Manuel d'utilisation 037
IT Manuale utente 055
ES Manual de usuario 073
RU Руководство пользователя 091
PL Instrukcja obsługi 109
HE 127
שמתשמל ךירדמ
TH คู่มือการใช้งาน 163
VN Hướng Dẫn SửDụng 181

11
EN
• Please read this manual carefully before use and retain it for future reference.
• When using an electrical appliance, basic precautions should always be followed,
including the following:
• READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the
warnings and instructions may result in electric shock, re and/or serious injury.
Safety Information
To reduce the risk of re, electric shock, or injury:
WARNING-
Important Safety Instructions
For Household Use Only
• Use only as described in this user guide. Use only manufacturer's recommended
attachments.
• Use indoors only, on non-carpeted oor surfaces such as vinyl, tile, sealed wood, etc.
Be careful not to run over loose objects or the edges of area rugs. Stalling the brush
may result in premature belt failure.
• This appliance should not be used by children younger than 8 years old nor persons
with physical, sensory, intellectual deciencies, or limited experience or knowledge
without the supervision of a parent or guardian to ensure safe operation and to avoid
any risks. Cleaning and maintenance shall not be performed by children without
supervision.
• Do not use a ammable or combustible liquid to clean oors.
• Do not use to pick up ammable or combustible liquids, such as gasoline. Do not use
in areas where ammable or combustible liquids may be present.
• Do not immerse the appliance in liquid.
• Plastic lm can be dangerous. To avoid the danger of suocation, keep it away from
children.
• Keep hair, loose clothing, ngers, and all parts of the body away from openings and
moving parts of the appliance and its accessories.
• Use only ocially-approved oor cleaner as described in the user guide.
• Do not put any object into openings. Do not use the appliance when any opening is
blocked; keep free of dust, lint, hair, and anything that may inhibit air ow.
• Keep ground cables away from the appliance when using it, because a hazard may
occur if the appliance runs over a supply cord.
• Do not use it without lters in place.
• Do not use the appliance with a damaged attachment (eg: Charging base, Supply
cord etc.). If the attachment is damaged, it must be replaced by the manufacturer, its
service agent or similar qualied persons in order to avoid hazards.
• Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.). Do not
pick up hard or sharp objects such as glass, nails, screws, coins, etc.

22
EN
Safety Information
•Do not use the appliance in an enclosed space lled with vapour given o by oil-
based paint, paint thinner, some moth-proong substances, ammable dust, or other
explosive or toxic vapour.Do not pick up anything that is burning or smoking, such as
cigarettes, matches or hot ashes.
•Do not pull or carry adapter by cable, use cable as a handle, close door on cable, or
pull cable around sharp edges or corners.
•Switch o and unplug when not in use, before cleaning, maintaining or servicing the
appliance, and before connecting or disconnecting the tool with a moving brush.
•Do not use an appliance that is damaged or modied. Damaged or modied
appliance may exhibit unpredictable behavior resulting in re, explosion, or risk of
injury.
•Do not expose the appliance to re or excessive temperature. Exposure to re or
excessive temperature may cause an explosion.
•Ensure that the appliance is placed on a horizontal surface. Do not use the appliance
at the same position if the appliance is equipped with a brush roller and the handle is
not completely upright. Do not store the appliance in a place where it may freeze.
•Use extra care when cleaning on stairs.
•Prevent unintentional starting. Ensure the switch is in the OFF-position before picking
up or carrying the appliance. Carrying the appliance with your nger on the switch or
energizing appliance that have the switch on invites accidents.
•Have servicing performed by a qualied repair person using only identical
replacement parts. This will ensure that the safety of the appliance is maintained.
•Do not modify or attempt to repair the appliance except as indicated in the instructions
for use and care.
•If appliance has been dropped, damaged, left outdoors, dropped into water, or is
not working as it should, never attempt to operate it. Please have it repaired at an
authorized service center.

33
EN Safety Information
Battery and Charging
SAVE THESE INSTRUCTIONS
•Do not use in extremely hot or cold environments (below 0℃ /32° F or above 40℃
/104° F). Please charge the appliance in temperature above 0℃ /32° F and below
40℃ /104° F).
•For the purpose of recharging the appliance, only use the charging base provided
with this appliance. Use only with HCB3 charging base.
•A charging base that is suitable for one type of appliance may create a risk of re
when used with another one.
•Follow all charging instructions and do not charge the appliance outside of the
temperature range specied in the battery as doing so increases the risk of re.
•Charging base output terminals should not be short-circuited. Do not use it with
a damaged charging base. If the appliance has been dropped, damaged, left
outdoors, dropped into water, or is not working as it should, return it to a service
center.
•Keep the charging base cable away from heated surfaces. Do not handle the
charging base plug or appliance with wet hands. To unplug, grasp the charging
base plug, rather than the cable.
•This appliance contains batteries that are non-replaceable.
•Charging base is equipped with drying function and only suitable for drying this
appliance's brush.
We, Dreame Trading (Tianjin) Co., Ltd., hereby, declares that this equipment is in
compliance with the applicable Directives and European Norms, and amendments.
The full text of the EU declaration of conformity is available at the following internet
address: https://global.dreametech.com
For detailed e-manual, please go to
https://global.dreametech.com/pages/user-manuals-and-faqs
detachable supply unit
read operator's manual
class II equipment
T 3.15A time-lag miniature fuse-link where T 3.15A is the symbol for the
time/current characteristic

44
EN
Product Overview
Packing List
Spare Brush
Roller
Main Body
Charging Base Storage Box
Replacement Filter
Cleaning BrushHandle

55
EN Product Overview
Wet and Dry Vacuum
Used Water Tank
Used Water Tank Handle
Brush Roller Cover
Release Buttons
Self-Cleaning Button
Power Switch
Display Screen
Brush Roller
Brush Roller Handle
Brush Roller Cover
Used Water Tank
Release Button
Brush Roller Release
Button
Clean Water Tank
Release Button
Clean Water Tank
Clean Water Tank
Handle
Mode Switch
12
10
1
2
3
4
5
6
7
11
8
9
16
15
14
13
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16 Voice Prompt Button
• Press briey to activate
the voice prompt or
adjust the volume.
• Press and hold for
3 seconds to set the
language.Press
to switch between
languages. Press
andhold to conrm
the selection.

66
EN
Charging Base
Display Screen
Note: If the appliance is not working properly, the screen display will show an error message. Please
refer to the troubleshooting table to nd your solution.
Error Messages
Insucient water in the
Clean Water Tank
Used Water Tank full
Blocked Tube
Brush roller stuck / Brush
roller not installed
Drying Mode
Auto Mode
1
2
3
4
6
7
8
5
Dirt Level Indicator
The color of the
indicator changes in
real time according
to the amount of dirt
Air-Drying Inlet
Power Cord
Air-Drying Outlet
Charging Contacts
1
2
3
4
3
1
2
4
Battery Status Indicator
Suction Mode
Ultra Mode
Self-Cleaning
Product Overview
1
4
5
2
37
8
6

77
EN Installation
Storage Box Installation
Install the storage box onto the
charging base as shown in the diagram.
Assembly and Disassembly of Handle
Insert the end of the handle vertically into the port on the top of the vacuum as
indicated until you hear a click.
Note: To disassemble, press the contacts in the hole on the back of the appliance with the
appropriate tool and pull the handle upwards at the same time.
2
1
Click

88
EN
Charging
1. Place the charging baseagainst a wallon level ground and connect it to a
powersource. Fully charge the appliance before rst use.
2. Place the appliance on the charging base. When the voice prompt "Charging Started"
is displayed, the appliance activates the charging mode. When charging, the number
on the display screen represents the current battery level as a percentage. When the
number reaches 100, the battery is fully charged.
Note:
• If there is no operation within 10 minutes of being fully charged, the vacuum will enter sleep
mode. Please restart the appliance if you need to use it.
• To extend the battery life time, the battery keeps cooling down for about one hour automatically
after you have used the appliance for a long time.

99
EN How to Use
Working Modes
Auto Mode
While cleaning the oor, the appliance will automatically adjust its suction
poweraccording to dierent situations.
Ultra Mode
Preparing Ultra Mode, please wait for 30 seconds.
This mode is suitable for deep cleaning.
The appliance will start in auto mode by default. You can switch to the suction mode or
the Ultra Mode based on your needs.
Suction Mode
If the suction mode is selected, the appliance will vacuum water only and
the brush roller will not be dampened. No water is coming out of the Clean
Water Tank.
Note:
• For better cleaning performance, it is recommended to add 10ml detergent with the bottle cap
into the full Clean Water Tank, then shake gently and evenly for use.
• Do not add any liquids other than the ocially-approved cleaner. The cleaner can be available
on the ocial online store.
Press the Clean Water Tank release button and pull the tank outwards to remove it.
Remove the cover of the Clean Water Tank and ll the tank with clean water. Install the
Clean Water Tankand ensureit clicks into place.
Filling the Clean Water Tank
1
2

1010
EN
How to Use
Gently step on the brush cover and recline the appliance backwards. Press the power
switch to start operating. Press the to switch among the auto mode - the ultra
mode - the suction mode according to your needs.
Press the Used Water Tank release button to take out the tank. Remove the tank cover
and pour out the used water. Close the tank cover and re-install the tank before use.
Note:
• Do not vacuum any foamy liquids.
• The appliance will be suspended in the upright position while running.
• The appliance is suitable for cleaning oors, marble, tiles and other hard surfaces.
• Do not recline the appliance backwards more than 140° to prevent the appliance from leaking
water.
• When the appliance isin operation,do not liftit o the groundorlay it at.Doing so may cause
the usedwatertoow into the motor.
＜140°
Start Cleaning
Cleaning the Used Water Tank
1
23 4

1111
EN
minimum water level of self-cleaning
Note: The self-cleaning function can be enabled only when the appliance is being charged and the
battery level is more than 15%.
Minimum Water Level of Self-Cleaning
1. Place the appliance back onto the base while you 󽗉nish cleaning. Ensure that the water
in the Clean Water Tank is su󽗋cient for self-cleaning.
2. Brie󽗊y press the self-cleaning button on the top of the handle, the self-cleaning
indicator will light up, and the appliance will start self-cleaning.
3. Please empty the Used Water Tank after self-cleaning is completed and drying mode
has been engaged. Press the button to exit the drying mode.
One-Press Self-Cleaning
1. Press and hold self-cleaning button for 3
seconds to activate drying mode.
2. The appliance will be charged once drying
is completed.
Drying Mode
Note:
• After self-cleaning is complete, promptly clean the Used Water Tank. Clean the charging base if
there are any stains left on the base.
• If cleaning the brush roller manually, please air-dry it thoroughly or dry it by using drying mode
several times to ensure a good drying eect.
How to Use

1212
EN
Care & Maintenance
Used Water
Tank Cover
Filter
Tips:
• Turn o the appliance before maintenance. Do not touch the power switch.
• Replace parts if needed. The parts must be replaced by those available from the
manufacturer or its service agent.
• If the vacuum is not used for an extended period, fully charge it, unplugthepower plug,
and store the vacuum in a cool, low-humidity environment away from direct sunlight. To
avoid over-discharge of the battery, charge the vacuum at least once every 3 months.
Cleaning the Used Water Tank and the Filter
1. Press the Used Water Tank release
button, and pull the Used Water Tank
outwards to remove it.
2. Take out the lter from the Used Water
Tank cover. Remove the tank cover and
empty the tank.
3. Rinse the Used Water Tank and the tank
cover with clean water. Clean the tank by
the provided cleaning brush.
4. Re-install the lter and the Used Water
Tank cover. Then re-install the Used Water
Tank until you hear a click.
1
2
1
2
Note:
• If the lter is dirty, rinse it with clean water and dry it completely before use.
• Replacing the lter every 3 to 6 months is recommended.
Click

1313
EN Care & Maintenance
Cleaning the Tube and the Dirt Sensor
Remove the Used Water Tank, gently wipe the tube
and the dirt sensor with a wet cloth before use.
Cleaning the Brush Assembly
1.First, press the brush roller cover
release buttons inwards on both sides to
remove the brush roller cover. Press the
brush roller release button, and the brush
roller handle will pop out. Pull it to take
out the brush roller.
2. Clear the hair and debris tangled
on the brush roller with the provided
cleaning brush. Rinse the brush roller
with clean water. Air dry the brush roller
thoroughly, or dry it by activating the
drying mode several times.
3. Wipe the suction inlet with a dry cloth
or wet tissue. Do not rinse the brush
assembly with water.
4. Re-install the brush roller and the
brush roller cover until you hear a click.
1
2
Dirt Sensor
Note:
• Clean as needed. Alternating use of the two provided brush rollers is recommended.
• Replacing the brush roller every 3 to 6 months is recommended.
Note: Do not rinse the tube or the dirt sensor.

1414
EN
FAQ
Error Possible Cause Solution
The appliance does
not work
The appliance is out of battery or
its battery level is low
Fully charge its battery before
use
The appliance is in the upright
position
Recline the appliance
backwards
Blockage activated overheat
protection mode
Clear the blockage and wait
until the temperature returns
normal
The Used Water Tank is full Empty the Used Water Tank
The handle, brush roller, or Used
Water Tank is not properly installed
Ensure the handle, brush roller,
or Used Water Tank are all
properly in place
The appliance
charges slowly
The temperature of the battery is
too low or too high
Wait until the battery's
temperature returns normal
The suction power
of the appliance is
weak
The lter is clogged Cleaning the lter
The suction inlet or tube is blocked
by a foreign object
Clean the tube and the suction
inlet
The motor is making
a strange noise
There is too much used water in
the Used Water Tank Empty the Used Water Tank
The suction inlet is blocked Clear any blockage in the
suction inlet
The dirt level
indicator is solid red
The dirt sensor needs cleaning
The dirt sensor is in the
tube. Follow tube cleaning
instructions
The cleaning solution
concentration is too high
Dilute the cleaning solution
with water at the recommended
ratio
A third-party cleaning solution
causeda large amount offoam
Use only the ocially-approved
cleaning solution
The display screen
does not light up
while charging
The charging base cable is not
plugged into the electrical outlet
Make sure the charging base
cable is plugged in
The appliance is not placed onto
the charging base properly
Make sure the appliance is
placed onto the charging base
properly
If an error occurs, the appliancewill stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact customer service.

1515
EN FAQ
No water is coming
out oftheappliance
The Clean Water Tank is not
properly installed in place, or the
water in the Clean Water Tank is
insucient
Re-install or ll the Clean Water
Tank
It takes 30 second to dampen the
brush roller
Turn on the appliance and
check again in 30 seconds
The vent leaks water
A collision or a sharp pull causes
water to enter the motor
Movethe appliancegently back
and forthwhile itis turned on
Thelteris not completely dry
after being cleaned
Dry the lter completely before
use
Self-cleaning fails
The brush roller may be jammed
by largedebris
Open the brush roller cover
to check and clean the brush
roller
The appliance is not placed onto
the charging base properly
Make sure the appliance is
being charged before self-
cleaning
Self-cleaning cannot be enabled if
the battery level is lower than 15%
The self-cleaning function can
only be enabled when the
appliance is being charged and
the battery level is more than
15%
TheUsed Water Tankis not
installed in place, or theUsed
Water Tankis full
Re-install or empty theUsed
Water Tank
The Clean Water Tank is not
installed in place, or the water in
the Clean Water Tank is insucient
Re-install or ll the Clean Water
Tank
Poor drying
performance or
strange noise while
drying
The air outlet and air inlet of the
charging base may be blocked
Check and clear the blockage
of air outlet and air inlet
For additional services, please contact us via [email protected]
Website: https://global.dreametech.com