Dreame H12 User manual

The illustrations in this manual are for reference only.
Please refer to the actual product.
Wet and Dry Vacuum
User Manual
Dreame H12 Core

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WET AND DRY VACUUM.
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1
EN Important Safety Instructions
Please read this manual carefully before use and retain it for future reference.
When using an electrical appliance, basic precautions should always be followed,
including the following:
READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the
warnings and instructions may result in electric shock, 󶀄re and/or serious injury.
WARNING — To reduce the risk of 󶀄re, electric shock, or injury:
Usage Restrictions
• Thisapplianceshouldnotbeusedbychildrenyoungerthan8yearsoldnorpersons
withphysical,sensory,intellectualde󶀄ciencies,orlimitedexperienceorknowledge
withoutthesupervisionofaparentorguardiantoensuresafeoperationandtoavoi
danyrisks.Cleaningandmaintenanceshallnotbeperformedbychildrenwithoutsu
pervision.
• Plastic 󶀄lm can be dangerous. To avoid the danger of su󶀃ocation, keep it away from
children.
• Use indoors only, on non-carpeted 󶀅oor surfaces such as vinyl, tile, sealed wood, etc.
Be careful not to run over loose objects or the edges of area rugs. Stalling the brush
may result in premature belt failure.
• Use indoors only, on non-carpeted 󶀅oor surfaces such as vinyl, tile, sealed wood, etc.
Be careful not to run over loose objects or the edges of area rugs. Stalling the brush
may result in premature belt failure.
• Use only as described in this user guide. Use only manufacturer's recommended
attachments.
• Do not expose the appliance to 󶀄re or excessive temperature. Exposure to 󶀄re
orexcessive temperaturemay cause an explosion.
• Do notusein extremely hot or cold environments (below 5℃/41°F or above
40°C/104°F). Please chargethe appliancein temperature above 5℃/41°F and below
40℃/104°F).
• Do not immerse the appliance in liquid.
• Do not use to pick up 󶀅ammable or combustible liquids, such as gasoline. Do not use
in areas where 󶀅ammable or combustible liquids may be present.
• Do not put any object into openings.Do not use the appliance when any opening is
blocked. Keep free of dust, lint, hair, and anything that may inhibit air 󶀅ow.
• Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.). Do not
pick up hard or sharp objects such as glass, nails,screws,coins, etc.
• Do not use the appliance in an enclosed space 󶀄lled with vapor given o󶀃 by oil-
based paint, paint thinner, some moth-proo󶀄ng substances, 󶀅ammable dust, or
other explosive or toxic vapour. Do not pick up anything that is burning or smoking,
such as cigarettes, matches or hot ashes.
• Do not use the appliance without 󶀄lters in place.
• Keep hair, loose clothing, 󶀄ngers, and all parts of the body away from openings and
moving parts of the appliance and its accessories.
• Keep ground cables away from the appliance when using it. A hazard may occur if
the appliance runs over a supply cord.
• Use extra care when cleaning on stairs.

2
EN
Important Safety Instructions
• Prevent unintentional starting. Ensure the switch is in the OFF-position before picking
up or carrying the appliance. Carrying the appliance with your 󶀄nger on the switch or
turning on the appliance may result in an accident.
• Ensure that the appliance is placed on a horizontal surface. Do not use the appliance
at the same position if the appliance is equipped with a brush roller and the handle
is not completely upright. Do not store the appliance in a place where it may freeze.
• Switch o󶀃 and unplug the appliance when not in use, before cleaning, maintaining
or servicing it, and before connecting or disconnecting it with a moving brush.
• Do not useanappliance that is damaged or modi󶀄ed. A damaged or modi󶀄ed
appliance may exhibit unpredictable behavior resulting in 󶀄re, explosion,or risk of
injury.
• Do not modify or attempt to repair the appliance except as indicated in the
instructions for use and care.
• Do not use the appliance with a damaged attachment (eg: charging base, supply
cord etc.). If the appliance or attachment has been dropped, damaged, left outdoors,
dropped into water, or is not working as it should, never attempt to operate it. Please
have it repaired at an authorized service center.
• Have servicing performed by a quali󶀄ed repair person using only identical
replacement parts. This will ensure that the safety of the appliance is maintained.
Maintenance and Storage
• For the purposes of recharging the battery, only use the detachableadapterprovided
with this appliance. Use only with<YLS0251B-E260090>adapter.
• Follow all charging instructions and do not charge the appliance outside of the
temperature range speci󶀄ed in the battery as doing so increases the risk of 󶀄re.
• Keep ground cables away from the appliance when using it, because a hazard may
occur if the appliance runs over a supply cord.
• Do not pull or carryadapterby cable, use cable as a handle, close door on cable, or
pull cable around sharp edges or corners.
• This appliance contains batteries that can only be replaced by quali󶀄ed technicians
or after-sales service.
• The lithium-ion battery pack contains substances that are hazardous to the
environment. Before disposing of the appliance, please 󶀄rst remove the battery
pack, then discard, or recycle it in accordance with local laws and regulations of the
country or region it is used in.
• The appliance must be disconnected from the power supply when removing the
battery. Keep batteries out of the reach of children. Never put batteries in mouth. If
swallowed, contact your physician or local poison control.
• Under abusive conditions, never contact the battery from which the liquid may be
ejected. If contact accidentally occurs, rinse with water. If liquid contacts eyes, seek
medical help immediately. Liquid ejected from the battery may cause irritation or
burns.
Battery and Charging

3
EN Important Safety Instructions
Symbols
For Household Use Only
SAVE THESE INSTRUCTIONS
We, Dreame Trading (Tianjin) Co., Ltd., hereby declares that this equipment is in
compliance with the applicable Directives, European Norms, and amendments. The full
text of the EU declaration of conformity is available at the following internet address:
https://global.dreametech.com
For detailed e-manual, please go to
https://global.dreametech.com/pages/user-manuals-and-faqs
Read operator's manual
Detachable supply unit
Class II equipment
Time-lag miniature fuse-link
where 3.15 is the symbol for the time/current characteristic
All products bearing this symbol are waste electrical and electronic
equipment (WEEE as in directive 2012/19/EU) which should not be mixed
with unsorted household waste. Instead, you should protect human
health and the environment by handing over your waste equipment to a
designated collection point for the recycling of waste electrical and electronic
equipment, appointed by the government or local authorities. Correct
disposal and recycling will help prevent potential negative consequences
to the environment and human health. Please contact the installer or local
authorities for more information about the location as well as terms and
conditions of such collection points.
WEEE Information
T 3.15A

4
EN
Product Overview
Packing List
Handle Main Body
Power Adapter
Charging Base
Multi-Surface
Floor Cleaner
Cleaning Brush
Note:The images in this manual are for illustrative purposes only. The actual product may di󶀃er.

5
EN
Mode Switch
Product Overview
Vacuum
Aluminum Tube
Voice Prompt
Button
Clean Water Tank
Used Water Tank
Brush Roller Cover
Release Buttons
Self-Cleaning
Button
Power Switch
LED Display Screen
Clean Water Tank
Handle
Used Water Tank
Handle
Roller Brush
Clean Water Tank
Release Button
Used Water Tank
Release Button

6
EN
Roller Brush Assembly
Charging Base
Charging Contacts
Charging
Port
Auxiliary Wheel
Small Wheels
Brush Roller
Product Overview

7
EN Product Overview
Display Screen
Suction Mode
Blocked Tube
Brush Roller Stuck Used Water
Tank Full
Charging Indicator
Self-cleaning
Mode
Auto Mode
Battery Status/
Error
Insu󶀆cient Water
in the Clean
Water Tank
Voice Prompt Button
Voice Prompt Button
• Press brie󶀅y to activate voice
prompt or adjust the volume
• Press and hold for 3
seconds to switch between
languages

8
EN
Installation
Installing the Handle
Insert the end of the handle vertically into the port on the top of the appliance as
indicated until you hear a click.
Note: To disassemble, extend a hard object into the hole on the back of the appliance to press in
the contacts and pull the handle upwards at the same time.
Click

9
EN Charging
Note: Fully charge the appliance before using it for the 󶀄rst time.
1. Place the charging base on the level ground against a wall. Connect one end of the
power adapter to the charging base and another end to a home socket.
2. Place the appliance on the charging base, the on the screen lights up to indicate
the charging status. The number on the display screen represents the current battery
level in a percentage during charging. When the number is at 100, the battery is
fully charged. Once the appliance is fully charged, the indicator will turn o󶀃 after10
seconds.
Note:
• The screen will be o󶀃 in 5 minutes while the appliance is fully charged. If no operation is
performed within 10 minutes, the appliance will turn o󶀃.
• To extend the battery life time, the battery keeps cooling down for about one hour automatically
after you have used the appliance for a long time.

10
EN
Note: Do not add any liquids other than the o󶀆cially-approved cleaner. The cleaner can be
available on the o󶀆cial online store.
How to Use
Filling the Clean Water Tank
Press the Clean Water Tank release button to remove the tank. Open the tank cover and
󶀄ll the tank with clean water.
For better cleaning performance, it is recommended to add 10 ml detergent with the
bottle cap into the full Clean Water Tank, then shake gently and evenly for use.
Adding Cleaning Fluid

11
EN How to Use
Starting Cleaning
Switching Modes
Gently step on the brush cover and recline the appliance backwards. Press the power
switch to start/stop operating.
The appliance is powered on by default in Auto mode, you can switch to the suction
mode according to actual needs.
Auto Mode: The appliance will adjust the
suction power according to the stains on
the ground.
Suction Mode: If the suction mode is
selected, the appliance will vacuum
water only and the brush roller will not
be dampened. No water is coming out of
the Clean Water Tank.
Note:
• Do not vacuum any foamy liquids.
• If the appliance is in the upright position while working, the current task will be suspended.
• The appliance is suitable for cleaning 󶀅oors, marble, tiles and other hard surfaces.
• Do not recline the appliance backwards more than 140° to prevent the appliance from leaking
water.
• When the appliance isin operation,do not liftit o󶀃 the ground, move it, tilt itorlay it 󶀅at.Doing
so may cause the usedwaterto󶀅ow into the motor.
＜40°＜140°

12
EN
Care & Maintenance
One-Click Self-Cleaning
1. Place the appliance back onto the base while you 󶀄nish cleaning.
2. Brie󶀅y press the self-cleaning button on the top of the handle
tostart/stop self-cleaning.
3. Empty the Used Water Tank while self-cleaning is completed.
Note: The self-cleaning mode can be enabled only
when the appliance is being charged and the battery
level is more than 20%.
Tips:
• Turn o󶀃 the appliance before maintenance. Do not touch the power switch.
• Replace parts if needed. The parts must be replaced by those available from the
manufacturer or its service agent.
• If the appliance is not used for an extended period, fully charge it, unplugthe power
plug, and store the appliance in a cool, low-humidity environment away from direct
sunlight. To avoid over-discharge of the battery, charge the appliance at least once
every 3 months.

13
EN Care & Maintenance
Cleaning the Brush Cover
1. Press the brush roller cover release buttonsinwardson both sides to remove the
brush roller cover.
2. The brush cover can be rinsed with clean water or wiped with a dishcloth. Dry it
completely before reuse.
Click

14
EN
Cleaning the Brush Roller
1.Press the brush roller release
buttonandthe handle of the brush
roller will pop out. Pull the handle to
take out the brush roller.
2. Clear any hair and debris caught
on the brush roller with the provided
cleaning brush. Rinse the brush roller
with clean water and dry it completely.
3. Wipe the suction inlet with a dry
dishcloth or wet tissue.
4. Re-install the brush roller. You should
hear a click.
Note: Clean as needed. Replacing the 󶀄lter every 3 to 6 months is recommended.
Warning: To reduce the risk of electric shock or injury, do not rinse theroller brush
assemblywith water!
Care & Maintenance

15
EN
1. Press the Used Water Tank release
button to remove the tank.
Care & Maintenance
Cleaning the Used Water Tank and the Filter
3. Rinse the Used Water Tank and the
tank cover with clean water. Clean the
tank by the provided cleaning brush.
2. Take out the 󶀄lter from the Used Water
Tank cover. Remove the tank cover and
pour out the used water.
4. Re-install the 󶀄lter and the Used Water
Tank cover. Then re-install the Used
Water Tank until you hear a click.
Used Water
Tank Cover
Filter
Click

16
EN
Remove the Used Water Tank. Wipe the tube and the dirt sensor with a wet cloth
before use.
Cleaning the Tube and the Dirt Sensor
Note:
• When the 󶀄lter is dirty and needs washing, rinse it with water. It must be completely dry before use.
• Replacing the 󶀄lter every 3 to 6 months is recommended.
Care & Maintenance

17
EN Troubleshooting
Error Possible Cause Solution
The appliance
does not work.
The appliance is out of battery
or its battery level is low.
Fully charge its battery
before use.
The appliance is in the upright
position.
Recline the appliance
backwards.
Blockage activated overheat
protection mode.
Clear the blockage and wait
until the temperature returns
normal.
The Used Water Tank is full. Empty the Used Water Tank.
The Clean Water Tank is empty. Fill the Clean Water Tank with
water.
The parts are not installed in
place.
Ensure all parts are all
properly in place.
The appliance
charges slowly.
The temperature of the battery
is too low or too high.
Wait until the battery's
temperature returns normal.
The suction
power of the
appliance is
weak.
The 󶀄lter is not installed in
place.
Ensure the 󶀄lter is installed in
place.
The 󶀄lter is clogged. Clean the 󶀄lter.
The suction inlet or tube is
blocked by a foreign object.
Clean the tube and the
suction inlet.
The motor is
making a strange
noise.
There is too much dirty water in
the Used Water Tank. Empty the Used Water Tank.
The suction inlet is blocked. Clear any blockage in the
suction inlet.
The display
screen does not
light up while
charging.
The power adapter plug is
not inserted into the electrical
outlet properly.
Make sure the power adapter
plug is inserted in place.
The appliance is not placed
onto the charging base
properly.
Make sure the appliance is
placed onto the charging
base properly.

18
EN
Troubleshooting
Error Possible Cause Solution
No wateris
comingout
oftheappliance.
The Clean Water Tank is not
properly installed in place, or
the water in the Clean Water
Tank is insu󶀆cient.
Re-install or 󶀄ll the Clean
Water Tank.
It takes 30 seconds to dampen
the brush roller.
Turn on the appliance and
check again in 30 seconds.
The vent leaks
water.
A collision or a sharp pull
causes water to enter the
motor.
Movethe appliancegently
back and forthwhile itis
turned on.
The󶀄lteris not completely dry
after being cleaned.
Dry the 󶀄lter completely
before use.
Self-cleaning
fails.
The brush roller may be
jammed by largedebris.
Remove the brush roller
cover to check and clean the
brush roller.
The appliance is not placed
onto the charging base
properly.
Make sure the appliance
is being charged before
enabling the self-cleaning
function.
Self-cleaning cannot be
enabled if the battery level is
lower than 20%.
The self-cleaning function
canonlybe enabledwhen
the appliance is being
charged and the battery level
is more than 20%.
TheUsed Water Tankis not
installed in place, or theUsed
Water Tankis full.
Re-install or empty theUsed
Water Tank.
The Clean Water Tank is not
installed in place, or the water
in the Clean Water Tank is
insu󶀆cient.
Fill or re-install theClean
Water Tank.