Dreame H12 User manual

Dreame H12 Dual
Wet and Dry Vacuum
User Manual
The illustrations in this manual are for reference only.
Please refer to the actual product.

THANK YOU
FOR PURCHASING THIS DREAME
WET AND DRY VACUUM.
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With it you are obtaining a high quality product that is
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If you have any questions on the product,
please contact us: [e-mail].
Contents
EN User Manual 001

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EN EN
• Please read this manual carefully before use and retain it for future reference.
• When using an electrical appliance, basic precautions should always be followed,
including the following:
• READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE). Failure to follow the
warnings and instructions may result in electric shock, re and/or serious injury.
• Prevent unintentional starting. Ensure the switch is in the OFF-position before picking
up or carrying the appliance. Carrying the appliance with your nger on the switch or
turning on the appliance may result in an accident.
• Ensure that the appliance is placed on a horizontal surface. Do not use the appliance
at the same position if the appliance is equipped with a brush roller and the handle is
not completely upright. Do not store the appliance in a place where it may freeze.
• Switch o and unplug the appliance when not in use, before cleaning, maintaining or
servicing it, and before connecting or disconnecting it with a moving brush.
• Do not useanappliance that is damaged or modied. A damaged or modied
appliance may exhibit unpredictable behavior resulting in re, explosion,or risk of
injury.
• Do not modify or attempt to repair the appliance excepts as indicated in the
instructions for use and care.
• Do not use the appliance with a damaged attachment (eg: charging base, supply
cord etc.). If the appliance or attachment has been dropped, damaged, left outdoors,
dropped into water, or is not working as it should, never attempt to operate it. Please
have it repaired at an authorized service center.
• Have servicing performed by a qualied repair person using only identical
replacement parts. This will ensure that the safety of the appliance is maintained.
Safety Information
Important Safety Instructions Maintenance and Storage
• Thisapplianceshouldnotbeusedbychildrenyoungerthan8yearsoldnorpersonsw
ithphysical,sensory,intellectualdeciencies,orlimitedexperienceorknowledgewith
outthesupervisionofaparentorguardiantoensuresafeoperationandtoavoidany
risks.Cleaningandmaintenanceshallnotbeperformedbychildrenwithoutsupervisi
on.
• Plastic lm can be dangerous. To avoid the danger of suocation, keep it away from
children.
• Use indoors only, on non-carpeted oor surfaces such as vinyl, tile, sealed wood, etc.
Be careful not to run over loose objects or the edges of area rugs. Stalling the brush
may result in premature belt failure.
• Use only as described in this user guide. Use only manufacturer's recommended
attachments.
• Do not expose the appliance to re or excessive temperature. Exposure to re
orexcessive temperaturemay cause an explosion.
• Do notusein extremely hot or cold environments (below 5℃ /41° F or above
40° C/104° F). Please chargethe appliancein temperature above 5℃ /41° F and below
40℃ /104° F).
• Do not immerse the appliance in liquid.
• Do not use to pick up ammable or combustible liquids, such as gasoline. Do not use
in areas where ammable or combustible liquids may be present.
• Do not put any object into openings.Do not use the appliance when any opening is
blocked. Keep free of dust, lint, hair, and anything that may inhibit air ow.
• Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.). Do not
pick up hard or sharp objects such as glass, nails,screws,coins, etc.
• Do not use the appliance in an enclosed space lled with vapor given o by oil-
based paint, paint thinner, some moth-proong substances, ammable dust, or other
explosive or toxic vapour. Do not pick up anything that is burning or smoking, such as
cigarettes, matches or hot ashes.
• Do not use the appliance without lters in place.
• Keep hair, loose clothing, ngers, and all parts of the body away from openings and
moving parts of the appliance and its accessories.
• Keep ground cables away from the appliance when using it. A hazard may occur if the
appliance runs over a supply cord.
• Use extra care when cleaning on stairs.
Safety Information
To reduce the risk of re, electric shock, or injury:
WARNING —
Usage Restrictions

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EN EN
Spare Brush
Roller
Handle
Main Body
2-in-1 Crevice
Nozzle
Soft Roller
Brush
Replacement
Filter
Extension Rod
Accessory Storage
Mount
Cleaning
Brush
Safety Information Product Overview
Packing List
We, Dreame Trading (Tianjin) Co., Ltd., hereby, declares that this equipment is in
compliance with the applicable Directives and European Norms, and amendments.
The full text of the EU declaration of conformity is available at the following internet
address: https://global.dreametech.com
For detailed e-manual, please go to
https://global.dreametech.com/pages/user-manuals-and-faqs
Storage
Box
Charging
Base
Dust Cup
Assembly
Motorized
Mini-Brush
Detachable supply unit
Read operator's manual
Motorized cleaning head for water suction cleaning
• For the purpose of recharging the appliance, only use the charging baseprovided with
this appliance. Use only with HCB3 charging base.
• Follow all charging instructions and do not charge the appliance outside of the
temperature range specied in the battery as doing so increases the risk of re.
• Charging base is equipped with drying function and only suitable for drying this
appliance's brush.
• Keep thecharging basecable away from heated surfaces. Do not handle thecharging
baseplug or appliance with wet hands. To unplug, grasp thecharging baseplug,
rather than the cable.
• Do not pull or carrycharging baseby cable, use cable as a handle, close door on
cable, or pull cable around sharp edges or corners.
• This appliance contains batteries that can only be replaced by qualied technicians or
after-sales service.
• The lithium-ion battery pack contains substances that are hazardous to the
environment. Before disposing of the appliance, please rst remove the battery pack,
then discard, or recycle it in accordance with local laws and regulations of the country
or region it is used in.
• The appliance must be disconnected from the power supply when removing the
battery. Keep batteries out of the reach of children. Never put batteries in mouth. If
swallowed, contact your physician or local poison control.
• Under abusive conditions, never contact the battery from which the liquid may be
ejected. If contact accidentally occurs, rinse with water. If liquid contacts eyes, seek
medical help immediately. Liquid ejected from the battery may cause irritation or
burns.
Battery and Charging

Air-Drying Outlet
Power Cord
Air-Drying Inlet
Charging Contacts
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4
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EN EN
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Wet and Dry Vacuum Floor Washer
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Product Overview Product Overview
Handvac Mode Switch
Handvac Power Switch
Used Water Tank
Brush Roller Cover
Brush Roller Cover
Release Buttons
Self-Cleaning Button
Power Switch
Handvac Release Button
Used Water Tank
Handle
Display Screen
Used Water Tank
Release Button Clean Water Tank
Brush Roller Handle
Brush Roller Release
Button
Clean Water Tank Handle
Clean Water Tank Release
Button
Mode Switch
1
2
3
4
5
6
7
8
9
10
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12
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16
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18 Voice Prompt Button
• Press briey to activate the voice
prompt or adjust the volume
• Press and hold for 3 seconds to
access the language settings.Press
to switch between languages. Press
andhold to conrm the selection
Charging Base
If the appliance is not working properly, the screen display will show an error message. Please refer to the
troubleshooting table to nd your solution.
Error Messages
Insucient water
intheClean Water Tank
Used Water Tank full
Blocked tube
Brush roller stuck
Display Screen
Standard Mode (Handvac)
Suction Mode
Low Battery Indicator
Charging Indicator
Drying Mode
Auto Mode
Turbo Mode (Handvac)
Press briey to enable this function
(battery level ≥ 15%)
Press and hold self-cleaning button
for 3 seconds to activate drying
mode.
Orange: Battery level <20%
Green: Battery level ≥ 20%
Orange (charging): Battery
level <20%
Green (charging): Battery
level ≥ 20%
Self-Cleaning

7878
EN EN
Insert the end of the handle vertically into the port on the top of the appliance as
indicated until you hear a click.
Note: To disassemble, extend a hard object into the hole on the back of the appliance to press contacts
and pull the handle upwards at the same time.
Installing the Storage Box Installing the Accessory
Storage Mount
Install the storage box onto the charging
base. Insert the support rod vertically into the
storage mount until you hear a click.
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咔哒 1
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Note: To remove the support rod, extend a tool into the
hole on the bottom of the mount to press contacts and
pull the rod upwards at the same time.
Installing the Handle
Installation Charging
1. Place the charging baseagainst a wallon level ground and connect it to a
powersource. Fully charge the appliance before rst use.
2. Place the appliance on the charging base, the on the screenwilllight up to indicate
the charging status.When charging, the number on the display screen represents the
current battery levelasa percentage. When the numberreaches100, the battery is fully
charged and the will turn o.
Note:
• If no operation is performed within 10 minutes, the appliance will enter the sleep mode.
• To extend the battery life time, the battery keeps cooling down for about one hour automatically after you
have used the appliance for a long time.
Click
Click

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EN EN
＜140°
3 4
1
2
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The appliance is powered on in Auto modeby default, you can switch to Suction
modeas needed.
Auto Mode
While washing the oor, the appliance can adjust its suction
poweraccording todierent situations.
Suction Mode
If Suction mode is selected, the appliance will vacuum water only and the
brush roller will not be dampened. No water is coming out of the Clean
Water Tank.
Standard Mode (Handvac)
When the appliance converts to a handheld vacuum, it is powered on by
default in Standard mode.
Turbo Mode (Handvac)
Press the handvac mode switch to select the Turbo mode.
How to Use
Switching Modes
1. Fill the Clean Water Tank: Press the Clean Water Tank release button to remove the
tank. Open the tank cover and ll the tank with clean water. Re-install the Clean Water
Tank and ensure it clicks into place.
Note:
• For better cleaning performance, it is recommended to add 10ml detergent with the bottle cap into the full Clean
Water Tank, then shake gently and evenly for use.
• Do not add any liquids other than the ocially-approved cleaner.
Using asaFloor Washer
2. Start cleaning: Gently step on the brush cover and recline the appliance backwards.
Press the power switch to start operating, press the mode switch to switch
between the Auto mode and the Suction mode according to your needs.
3. Empty the Used Water Tank: Press the Used Water Tank release button to take out the
tank. Remove the tank cover and pour out the used water. Close the tank cover and re-
install the tank before use.
Note:
• Do not vacuum any foamy liquids.
• If the appliance is in the upright position while working, the current task will be suspended.
• The appliance is suitable for cleaning oors, marble, tiles and other hard surfaces.
• Do not recline the appliance backwards more than 140° to prevent the appliance from leaking water.
• When the appliance isin operation,do not liftit o the ground, move it, tilt itorlay it at.Doing so may cause the
usedwatertoow into the motor.
How to Use

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EN EN
1
2
咔哒
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How to Use
Self-cleaning Mode
Drying Mode
1. Place the appliance back onto the base while you nish cleaning.
2. Briey press the self-cleaning button on the top of the handle tostart/stop self-
cleaning.
3. Empty the Used Water Tank while self-cleaning is completed. Then the appliance
starts drying mode. Press the button to exit drying mode.
1. Press and hold the self-cleaning button for 3 seconds to activate drying mode.
2. The appliance will be charged once drying is completed.
Click
Click
Click
1. Press the handvac release button to remove the handvac.
2. Install the dust cup assembly and other attachments as shown in the diagram until
you hear a click.
3. Brieypressthe handvac Power Switch to start operating.Brieypressthe handvac
mode switch to switch between Standard mode and Turbo mode according to your
needs.
How to Use
Using asaHandheld Vacuum
Note:The self-cleaning mode can be enabled only when the appliance is being charged and the battery level is
more than 15%.
Note: Motorized mini-brush should not be used with
the extension rod.
Note:
• Clean the charging base if there are any stains left on the base after self-cleaning is complete.
• If cleaning the brush roller manually, please air dry thoroughly or dry it by using drying mode several times.

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Using Dierent Attachments
How to Use
Storage Box: Store the cleaning brush,
the lter, and the brush rolleronthe
storage box as shown in the diagram.
Accessory Storage Mount: Store the dust cup assembly, soft roller brush, combination
tool, and motorized mini-brush on the mount as shown in the diagram.
CAUTION! To avoid the
damage of appliance,
do not put the handheld
vacuum on the accessory
storage mount.
Combination Tool: For cleaning corners,
stairs, sofas, coee tables and other
narrow spaces.
Soft Roller Brush: Suitable for cleaning
hard oors such as
Motorized Mini-Brush: For vacuuming
dirt, pet hair, and other stubborn debris
from sofas, bedding, and other fabric
surfaces.
Care and Maintenance
Tips:
• Turn o the appliance before performing care and/or maintenance. Do not touch the Power Switch.
• Replace parts if needed. The parts must be replaced by those available from the manufacturer or its service agent.
• If the appliance is not used for an extended period, fully charge it, unplugthepower adapter, and store the
appliance in a cool, low-humidity environment away from direct sunlight. To avoid over-discharge of the battery,
charge the appliance at least once every 3 months.
Cleaning the Used Water Tank and the Filter
Note:
• Cleaning theUsed Water Tankafter each use is recommended.
• Replacing the lter every 3 to 6 months is recommended.
1. Press the Used Water Tank release
button and take out the Used Water Tank.
2. Take out the lter from the Used Water
Tank cover. Remove the tank cover and
pour out the wastewater.
Used Water
Tank Cover
Filter
3. Rinse the Used Water Tank and the tank
cover with water, the provided cleaning
brush can be used to clean the inner wall
of the tank.
4. Close the Used Water Tank cover, re-
install the Used Water Tank and ensure
the tank clicks into place.
Note: When the lter is dirty and needs washing, rinse it
with water. It must be completely dry before use.
Click

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EN EN
1. As shown in the picture, press the brush roller release button to remove the roller
from the slot.
2. When it is dirty, rinse thebrushroller with clean water. Stand the brushroller upright
until it is fully dry.
1. Use a coin as illustrated to rotate the lock counterclockwise, and remove the brush roller
until you hear a click.
2. When it is dirty, rinse the brush roller with clean water. Stand the brush roller upright until it
is fully dry.
1
2
Care and Maintenance
Cleaning the Dust Cup Assembly
Cleaning the Brush Assembly
1. Press the dust cup release button and
remove the cup.
2. Take out the lter and the cyclone
assembly from the dust cup, then empty
the cup.
Note:
• Cleaning the dust cup after each use or after the amount of dust in the cup reaches the MAX line is
recommended.
• Replacing the lter every 3 to 6 months is recommended.
Note: To reduce the risk
of electric shock or injury,
do not rinse the cyclone
assembly with water.
Remove the Used Water Tank, wipe the tube and the dirt
sensor with a wet cloth before use.
Cleaning the Tube and the Dirt Sensor
3. Tap the lter gently or clean it with the
cleaning brush. Rinse the lter and the
dust cup with water.
4. Dry the lter and the dust cup
completely before use.
1.First, press the brush roller cover
release buttonsinwardson both sides to
remove the brush roller cover.Next, press
the brush roller release buttonandthe
handle of the brush roller will pop out.
Pull the handle to take out the brush
roller.
2. Clean out any hair and debris tangled
on the brush roller with the provided
cleaning brush. Rinse the brush roller
with clean water and dry it completely.
Note:
• Clean as needed.Alternatinguse of the two provided brush rollers is recommended.
• Replacing the brush roller every 3 to 6 months is recommended.
CareandMaintenance
3. Wipe the suction inlet with a dry cloth
or wet tissue. Do not rinse the brush
assembly with water.
4. After cleaning the brush roller, re-install
the brush roller and the brush roller cover.
You will hear a click to indicate that they
are installed in place.
Cleaning the Soft Roller Brush
Cleaning the Motorized Mini-Brush

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EN EN
Error Possible Cause Solution
The appliance
does not work.
The appliance is out of battery or its
battery level is low.
Fully charge its battery before
use.
The appliance is in the upright
position.
Recline the appliance
backwards.
The appliance is overheatingdue to
blockageand the high-temperature
cut-ohas activated.
Clear the blockage and wait
until the temperature returns
normal.
The Used Water Tank is full. Empty the Used Water Tank.
The handle orUsed Water Tankis
not installed in place.
Ensurethe handle orUsed Water
Tankare all properly in place.
The appliance
charges slowly.
The temperature of the battery is
too low or too high.
Wait until the battery's
temperature returns normal.
The suction power
of the appliance is
weak.
The lter is clogged. Clean theUsed Water Tankand
thelterthat isin the dust cup.
There are some foreign objects
in the tube and the suction inlet
orthe tube and the suction inletare
blocked.
Clean the tube and the suction
inlet.
The motor is
making a strange
noise.
There is too much dirty water in
theUsed Water Tank. Empty theUsed Water Tank.
The suction inlet is blocked. Clear any blockage in the
suction inlet.
The display screen
does not light up
while charging.
The charging base plug is not
inserted into the electrical outlet
properly.
Make sure the charging base
plug is inserted in place.
The appliance is not placed onto
the charging base properly.
Make sure the appliance is
placed onto the charging base
properly.
No wateris
comingout
oftheappliance.
TheClean Water Tankis
notproperlyinstalled in place, or
the water in theClean Water Tankis
insucient.
Re-install or ll theClean Water
Tank.
It takes 30 seconds to dampen the
brush roller.
Turn on the applianceandcheck
again in 30 seconds.
The vent leaks
water.
A collision or a sharp pull causes
water to enter the motor.
Movethe appliancegently back
and forthwhile itis turned on.
Thelteris not completely dry after
being cleaned.
Dry the lter completely before
use.
Self-cleaning fails.
The brush roller may be jammed by
largedebris.
Open the brush roller cover to
check and clean the brush roller.
The appliance is not being charged.
Make sure the appliance is
being charged before enabling
the self-cleaning function.
Self-cleaning cannot be enabled if
the battery level is lower than 15%.
The self-cleaning function
canonlybe enabledwhen the
appliance is being charged and
the battery level is more than
15%.
TheUsed Water Tankis not installed
in place, or theUsed Water Tankis
full.
Re-install or empty theUsed
Water Tank.
TheClean Water Tankis not installed
in place, or the water in theClean
Water Tankis insucient.
Fill or re-install theClean Water
Tank.
Poor drying
performance.
The air outlet and air inlet of the
charging base may be blocked.
Check and clear the blockage of
air outlet and air inlet.
If an error occurs, the appliancewill stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact the customer service.
Troubleshooting Troubleshooting

19 2019 20
EN EN
Wet and Dry Vacuum Floor Washer
Model HHV4 Rated Power 300 W
Rated Voltage 21.6 V Charging Voltage 27 V
Used Water Tank
Capacity 700 mL Clean Water Tank Capacity 900 mL
Charging Time Approx. 4.5 hours Drying Time Approx. 30 mins
Charging Base
Model HCB3
Input 100-240 V~ 50/60 Hz
0.8 A Max Output 27 V 1.6 A
Error Prompts and Solutions
If the appliance is not working properly, the screen display will show an error message.
Please refer to the troubleshooting table to nd your solution.
Error Icon Possible Cause Solution
Insucient water
inClean Water Tank Fill theClean Water Tank.
Used Water Tanknot
installed Install the Used Water Tank.
Used Water Tankfull Empty theUsed Water Tank.
Brush roller stuck Clean the brush roller with the provided
cleaning brush.
Blocked tube
Check whetherthelteris
clogged.Alternatively,clean the tube and
the dirt sensor.
Troubleshooting
Code Possible Cause Solution
E1-E7
Error
Restart the appliance for troubleshooting.
If the problem persists, please contact
customer service.
H1-H6
H7 Battery
overheating
Wait until the battery's temperature returns
normal.
Specications
The built-in lithium-ion battery contains substances that are hazardous to the
environment. Before disposing of the battery, make sure the battery is removed by
qualied technicians and discarded at an appropriate recycling facility.
–thebatterymustberemovedfromtheappliancebeforeitisscrapped;
–theappliancemustbedisconnectedfromthesupplymainswhenremovingthe
battery;
–thebatteryistobedisposedofsafely.
Removal Guide
1. Re movethedisplayscreenbyrotatingitwithatool.
2. Removethescrewsonthebatterycoverinturnandthenpryopenthecoverwith
propertools.
3. UnplugtheterminalsbetweenthebatteryandPCBboardtoremovethebattery.
CAUTION:
• Before removing the battery, disconnect the power and run out the battery as much
as possible.
• Unneeded batteries should be discarded at an appropriate recycling facility.
• Do not expose to high temperature environment to avoid risks of explosion.
• Under abusive conditions, liquid may be ejected from the battery. If contact occurs,
ush with water and seek medical help.
WEEE Information
All products bearing this symbol are waste electrical and electronic equipment
(WEEE as in directive 2012/19/EU) which should not be mixed with unsorted
household waste. Instead, you should protect human health and the
environment by handing over your waste equipment to a designated collection
point for the recycling of waste electrical and electronic equipment, appointed
by the government or local authorities. Correct disposal and recycling will
help prevent potential negative consequences to the environment and human
health. Please contact the installer or local authorities for more information
about the location as well as terms and conditions of such collection points.
Battery Disposal and Removal

Website: https://global.dreametech.com
Manufactured by: Dreame Trading (Tianjin) Co., Ltd.
Made in China
12/2022
HHV4-EU-S00
• Theword"dreame"istheabbreviationofDreameTechnologyCo.,Ltd. anditssubsidiariesin
China.Itisthetransliterationofthecompany's Chinese name" 追觅 ",whichmeansstrivingfor
excellenceineveryendeavorandreectsthecompany'svisionofcontinuouspursuit,explorati
onandsearchintechnology.