Drive DeVilbiss HW009PUR User guide

Dual-Wheel Folding Scooter
Owner’s Handbook
Dealer Stamp
Drive DeVilbiss Healthcare Ltd, Heathfield Lane,
Birkenshaw, West Yorkshire, BD11 2HW
Issued 2018/11

TABLE OF CONTENTS
Dual-Wheel Folding Scooter
Owner’s Manual
Issued 2018/11
2
I. PREFACE 3
II. SAFETY NOTICES 4
III. SAFETY GUIDELINES 6
IV. EMI & RFI INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . 12
V. PARTS 13
VI. OPERATION 14
VII. FOLDING AND UNFOLDING 17
VIII. BATTERIES & CHARGING 19
IX. INSPECTION & MAINTENANCE 20
X. SPECIFICATIONS 25
XI. LIMITED WARRANTY 26
XII. QUICK ASSEMBLY GUIDE 28
XIII. TRANSPORTATION POLICY . . . . . . . . . . . . . . . . . . . . . . . .29

Dual-Wheel Folding Scooter
Owner’s Manual
Issued 2018/11
3
I. PREFACE
Please read this Owner’s Manual before operating your scooter for the first time.
Improper use or unfamiliarity of the scooter may result in harm, injury, or traffic
accidents.
This Owner’s Manual includes operation instructions, assembly instructions, and best
practices to ensure maximum use from your scooter.
The symbols used throughout this Owner’s Manual are explained below. Read
carefully, and fully understand the sections marked with these symbols:
WARNING –Improper use could lead to death, serious injury, hazardous
conditions, or product malfunction.
ATTENTION –Improper use could lead to injury and/or damage to your
scooter.
SUGGESTION –Follow these instructions for best practices, and to keep
your scooter in prime operating order.
This Owner’s Manual includes a repair maintenance record chart and warranty. Please keep it
in a safe place, or with the scooter.
If someone else uses the scooter, please provide a copy of the Owner’s Manual for their
consideration.
This Owner’s Manual is composed from the product design and specifications at thetime of
publication. As designs change, some illustrations and pictures in the manual may not
correspond to the scooter that you purchased. We reserve the right to make design
modifications.
This product has been designed to provide a comfortable and secure solution for users
who have difficulty walking long distances and are capable of operating a compact
mobility scooter. The product is a class I medical device and class II carriage (under the
UK Road Traffic Act 1988).
The manufacturer disclaims all responsibilities for any personal injury or property
damage which may occur as a result of improper or unsafe use of this product.

Dual-Wheel Folding Scooter
Owner’s Manual
Issued 2018/11
4
II. SAFETY NOTICES
•Be aware the device is a small three-wheel scooter and is designed mainly for indoor use.
Extreme care should be taken when cornering and negotiating drops, obstacles and gradients.
•Always ensure the scooter is fully folded out before sitting on the scooter. Do not fold up
the scooter until you have fully exited the scooter, and the backrest on the scooter seat is folded
down.
•Read and follow the information in the owner’s manual. Do not use this product or any
available optional equipment without first completely reading and understanding these instructions.
If you are unable to understand the warnings, cautions or instructions, contact your dealer before
attempting to use this equipment, otherwise injury or damage may occur. Never try to use your
scooter beyond its limitations as described in this manual.
•Fully charge the battery after every trip and prior to using the scooter. If you do not
frequently use the scooter fully charge the batteries every two weeks to prevent battery
failure.
•If the battery gauge drops to red, charge the scooter as soon as possible. Completely discharging
the batteries may damage the batteries, or shorten the expected life of the batteries.
•Keep metal objects away from the battery terminals, electric shock may occur.
•Always make sure the power is turned off when getting on and off the scooter.
•To ensure the user’s familiarity with the scooter’s operation, practice driving at low
speeds in a spacious hazard-free area travelling forward, backward, left, right,
decelerating, maneuvering up inclines, and down inclines.
•Avoid unnecessary movement of the scooter.
•Never reach, lean or bend when driving your scooter.
•Do not fold or unfold the scooter on a gradient or slope. Only operate the scooter folding
mechanisms on flat ground.
•Do not drive backwards down any step, kerb or other obstacle. This may cause the scooter to tip or
fall.
•Always reduce your speed and maintain a stable centre of gravity when cornering. Do not corner
sharply when driving scooters at higher speeds, and reduce speed prior to cornering.
•Make sure that there are no obstacles behind you while reserving your scooter.
•Do not allow children to play near or operate the scooter.

Dual-Wheel Folding Scooter
Owner’s Manual
Issued 2018/11
5
II. SAFETY NOTICES
•Temperature
1. Some of the parts of the scooter are susceptible to change in temperature. The controller can only
operate in temperature that ranges between -25ºC ~ 50ºC (-13ºF to 122ºF).
2. At extreme low temperatures, the batteries may freeze, and your scooter may not be able to
operate. In extreme high temperatures, it may operate at slower speeds due to a safety feature of
the controller that prevents damage to the motors and other electrical components.
•Avoid exposure to moisture, standing water, rain, snow, ice or salt when possible. Operating in rain,
snow, salt, mist and on icy or slippery surfaces may have an adverse affect on the electrical system.
•Store in a clean and dry condition.
•Do not drive your scooter at night without proper lighting.
•Do not remove the anti-tip wheels or transit wheels
•Keep your feet on the foot board at all times during operation. Do not stand on the foot board
•Keep your hands and feet away from moving parts while driving.
•Be aware of loose fitting clothes that can become caught in the drive wheels.
•Do not connect an extension cord to the battery charger.
•Disassembling the controller, motor, or charger by anyone other than an authorized
Drive DeVilbiss service agent is prohibited, and voids any applicable warranty.
•Do not take your scooter on roads or highways.
•Do not operate your scooter when you are tired, or after consuming alcohol.
•Be cautious when driving your scooter in busy areas or shopping malls.
•Under no circumstances should the scooter be used as a seat in a motor vehicle.
•Do not attempt to lift your scooter by any parts other than the frame (for example seat or body
shrouds)
•Do not switch off the power when the scooter is still moving forward. This will bring the scooter to
an extremely abrupt stop.

Dual-Wheel Folding Scooter
Owner’s Manual
Issued 2018/11
6
III. SAFETY GUIDELINES
GENERAL GUIDELINES
Before operating your scooter fully read and understand this Owner’s Manual.
Be sure to follow the Quick Start Guide prior to using your scooter for the first time.
Users may encounter difficult maneuvering situations such as narrow doorways, travelling
up and down ramps, cornering, and travelling on uneven terrain. Be sure to lower the
speed, take your time, and carefully maneuver the scooter.
MODIFICATIONS
Do not modify, remove, disable, or add any parts, features, or functions on your scooter.
Drive DeVilbiss offers a wide variety of accessories for your scooter to help accommodate
your needs.
WARNING –Do not modify your scooter in any way; doing so will void the
warranty.
SAFETY CHECK
ATTENTION –Inspect the following components before each use:
•Electrical connections and wire harness –secure and free from corrosion
•Batteries –fully charged and free from corrosion
•Brake –check the electromagnetic brake is functioning
•Folding system –ensure the scooter is fully folded out
If you notice a problem please contact your authorized Drive DeVilbiss Provider for
assistance.

Dual-Wheel Folding Scooter
Owner’s Manual
Issued 2018/11
7
III. SAFETY GUIDELINES
WEIGHT CAPACITY
This scooter has a maximum weight capacity that should never be exceeded. Please refer to
Section XI SPECIFICATIONS for this information. The maximum weight capacity includes the
user and any accessories.
WARNING –Exceeding the maximum weight capacity will void your
warranty. Drive DeVilbiss will not be held responsible for injury and/or
damages resulting from failure to observe weight capacities.
WARNING –Do not carry passengers on your scooter. Your scooter is
designed and tested for one user to operate while seated.
TRANSPORTING YOUR SCOOTER
When transporting your scooter by vehicle it should be securely stowed in the back of a van, truck, or
trunk of a car. Adjustable parts should be removed or properly secured during transport.
WARNING –Do not sit in your scooter while in a moving vehicle.
TRANSFERS
Always have an attendant present while transferring in and out of your scooter.
ATTENTION –To reduce the possibility of an injury; perform
transfers after the following steps are followed:
Safely reduce the distance between your scooter and the object you are transferring onto,
turn the power off, and flip up or remove the armrests.
WARNING –Position yourself as far back possible before transferring,
and never place your weight or downward force on adjustable parts.

Dual-Wheel Folding Scooter
Owner’s Manual
Issued 2018/11
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III. SAFETY GUIDELINES
INCLINE GUIDELINES
Use caution when approaching inclines or declines; if necessary lower the speed before
travelling on a slope.
When travelling up an incline try to keep the scooter moving forward. If you must come
to a stop, use caution and slowly accelerate the scooter forward.
When travelling down an incline lower the speed on your scooter to the slowest setting, and
proceed cautiously. If the scooter is travelling down the incline faster than you expected,
slowly release the throttle to come to a stop, then slightly push the throttle forward to
continue safely down the incline.
WARNING –Drive your scooter straight up or down an incline, never
backwards. Erratic movements, or back and forth patterns may increase
the chance of tipping.
WARNING –Be careful when driving on inclines. Inclines vary, and doing so
may decrease stability.
WARNING –Do not, under any circumstances, travel on a slope greater than
the maximum stability angle for this scooter. Please refer to Section
XI SPECIFICATIONS for this information. Exceeding the stability angle
may cause unstable conditions.

III. SAFETY GUIDELINES
4-Wheel Folding Scooter
Owner’s Manual
Issued Jan 2018
9
STEPS, KERBS & FIXED OBSTACLES
Use extreme caution when operating your scooter near kerbs, porches, stairs,
escalators, drop-offs, unprotected ledges, and raised areas.
WARNING –Never attempt to navigate your scooter over a fixed obstacle
taller than the maximum ground clearance. Please refer to Section XI
SPECIFICATIONS for this information.
WARNING –Never attempt to navigate your scooter backwards over an
obstacle.
WARNING –Never attempt to operate your scooter on steps or
escalators.
ATTENTION –Refer to the following guidelines and diagrams when
travelling over a fixed obstacle lower than the maximum ground
clearance
of your scooter:
To maneuver up a fixed obstacle –Approach slowly, and make sure the front of the scooter is
perpendicular to the obstacle. Increase the forward speed until the scooter has cleared the
obstacle, and then you may reduce the speed or return the throttle to neutral.
To maneuver down a fixed obstacle –Approach slowly, and make sure the front of the scooter
is perpendicular to the obstacle. Reduce the forward speed just before the front wheels come
in contact with the obstacle, and remain at the reduced speed until scooter has cleared the
obstacle, and then you may increase the forward speed.
CORRECT
APPROACH:
K
E
R
B
INCORRECT
APPROACH: K
E
R
B

III. SAFETY GUIDELINES
Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
10
BRAKES & STOPPING
Coming to a stop in your scooter can simply be done by releasing the throttle. The throttle will
automatically return to the centre position, and the scooter will come to a stop.
ATTENTION –Quickly moving the throttle in the opposite direction of
travel will cause the scooter to come to an abrupt stop, and if held
continuously in the opposite direction may cause erratic movements if
you are unfamiliar with the controls.
Your scooter is equipped with two types of brake systems:
•Regenerative brakes –when the throttle is returned to the centre position, or stop
neutral position, regenerative brakes use electricity to quickly decelerate the
vehicle.
•Park brake –once the scooter comes to a complete stop the park brake
activates automatically locking the drive wheels.
OUTDOOR OPERATION & INCLEMENT WEATHER PRECAUTIONS
While your scooter is purposed for in-home use to assist you in daily living activities; Drive
DeVilbiss understands there are times you need to operate the scooter outdoors, and has
designed it to perform superbly on level outdoor surfaces.
ATTENTION –When operating outdoors avoid uneven terrain, soft
surfaces, tall grass, loose gravel, loose sand, fresh water, salt water, edges
of streams, lakes or oceans. If you are unsure about a surface, avoid it.
Exposure to inclement weather should always be avoided. If you find yourself caught in
inclement weather while operating your scooter, proceed to the closest shelter immediately.
Completely dry your scooter before operating, charging, or storing.

III. SAFETY GUIDELINES
Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
11
PHYSICAL LIMITATIONS, PRESCRIPTION DRUGS, ALCOHOL & SMOKING
You must exercise awareness, caution, care, and common sense when operating your
scooter. Always keep in mind your own limitations, and substance use when operating your
scooter.
WARNING –Never use your scooter while under the influence of alcohol or
mind altering substances.
WARNING –Never smoke while seated in your scooter. Damaged or worn
upholstery increases the risk of fire hazard, and should be replaced
immediately.
ATTENTION –Be aware of your own physical limitations when familiarizing
yourself with the scooter.
ATTENTION –Be aware of precautions, warnings, and safety issues when
taking prescribed or over-the-counter drugs while operating your scooter.

Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
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IV. EMI INFORMATION
Electromagnetic interference (EMI) tests have shown to produce adverse effects on the
performance and control of electrically powered mobility devices.
EMI can be produced from different sources such as cellular phones, two-way radios, radio
stations, television stations, amateur radio transmitters (HAM), wireless computer links,
microwave signals, paging transmitters, and transceivers used by emergency vehicles.
The EMI waves can cause unintentional movement of the scooter, or damage to the
controller. Every electrical powered mobility device has a resistance to EMI. The higher the
resistance level the greater the protection. The intensity of the interference can be measured
in volts per meter, V/m.
At this time, current technology is capable of achieving an immunity level of 20 V/m, which
provides protection from more common sources of EMI. Your scooter, with no modifications,
has an immunity level of 20 V/m.
EMI becomes more intense as you move closer to the source. The EMI produced from hand-
held radios are of special concern. It is possible to unintentionally bring high levels of EMI very
close to the scooter’s control system, effecting your movement and braking. The warnings
listed below are recommended to prevent possible interference with the control system of
your scooter.
WARNING –Do not operate hand-held transceivers such as CB (citizens
band) radios, or turn on personal communication devices, such as cellular
phones, while the scooter is powered on.
WARNING –Be aware of nearby transmitters, such as radio or television
stations, and avoid close proximity.
WARNING –If you experience unintended movement or brake release occurs,
power off as soon as it is safe. Please report EMI incidents to Drive DeVilbiss.

Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
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V. PARTS
Please refer to the diagram below to identify your scooter parts. Familiarize yourself with
the terminology to better understand part references throughout the Owner’s Manual.

Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
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V. PARTS
Please refer to the diagram below to identify your scooter control panel and its functions.
Familiarize yourself with the terminology to better understand references throughout the
Owner’s Manual.
Key Ignition. The key ignition acts as the power switch for the scooter. To switch the
power on, turn the key clockwise and battery gauge should illuminate. To switch the power
off, turn the key anticlockwise, after which the battery gauge should switch off and the key
can be removed.
Do not turn the ignition off whilst driving as this will lead to an emergency
stop and possible risk of damage or injury.
Speed Dial. Turn the speed dial to determine the maximum speed of the scooter. Turn the
dial clockwise to increase the speed setting and turn the dial anticlockwise to decrease the
speed setting.
Do not adjust the speed dial whilst driving as this could result in loss of
control. Do not set to the highest speed whilst driving indoors.
VI. OPERATION

Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
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V. PARTS
Moving and Braking. To move forward, squeeze the right hand side of the wigwag paddle
with your hand towards you whilst holding the handle bars. Squeeze the left hand side of the
wigwag paddle towards you and the scooter will move backwards. To brake, release the
wigwag paddle which will return to neutral and activate the electromagnetic brake
automatically and bring the scooter to a prompt stop. The wigwag paddle allows you to
control the speed of the scooter up to a maximum speed determined by the Speed Dial. The
further the wigwag paddle is deflected, the faster the scooter will go (up to 4mph).
Warning: Do not operate both left and right hand sides of the wigwag
simultaneously. You will not be able to control the scooter.
Horn Button. Press the horn button to sound the horn. Release the button to stop the horn.
The horn is the green button located on the control panel.
Braking –Electromagnetic Brake. Release the wigwag paddle completely, and the
electromagnetic brake will be activated automatically and the scooter will stop.
Light. Press the light switch to turn on the headlight. Press light switch again to turn the
light off.
Note: the light will only operate if the scooter is switched on at the ignition.
Handlebar Height Adjustment. Turn the large adjustment knob on the front of the tiller
anticlockwise to release the handlebar. Slide the handlebar to the required position, then turn
the knob clockwise to secure the handlebar in place.
Battery Gauge. The battery gauge on the tiller console lights LEDs to show
remaining power:
Green (3 or 4 LEDS lit) - 40% - 100% capacity
Yellow (2 LEDs lit) - draining charge (10% - 30%)
Red (1 LED lit) - immediate recharge is necessary.
The remaining power indicated by the battery gauge will vary by the
driving time incurred and how you drive. Repeated starting, stopping and
climbing will consume power more quickly.
VI. OPERATION

Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
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V. PARTS
Warning: If the battery symbol light is flashing on the battery gauge then the
scooter has detected a fault. In this happens, follow the procedure below:
1. Release the Wigwag paddle, then switch the scooter off and on. If this
does not clear the fault then proceed to step 2 below.
2. Switch the scooter off and recharge the battery fully. If this does not clear
the fault then proceed to step 3 below.
3. Count the number of flashes. The symbol will flash a number of times before a
long pause. Count the number of flashes between pauses and report this to your
dealer.
VI. OPERATION

Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
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V. PARTS
Prior to using your scooter, familiarize yourself with the automatic folding and unfolding feature through either the
keyless remote or buttons integrated on the tiller.
WARNING - Some components of your scooter are heavy, and you may need
assistance to lift or carry. Please refer to Section Xll SPECIFICATIONS for component
weights.
WARNING - Do not make any adjustments while an occupant is seated in the
scooter
WARNING –ALWAYS fully unfold the scooter before use. There should be a clear
gap approx. (2cm /1”) between the transit wheels and the floor.
TO FOLD THE SCOOTER:
1. Switch off and exit the scooter.
2. Fold the backrest down (the backrest is
designed automatically assist with this)
3. If the scooter has been switched off longer
than 5 minutes then switch the scooter on
and off with the key.
4. To fold the scooter press and release the
RED button on the rear left-hand-side of the
scooter (pictured), or the RED button on
the remote fold.
The scooter will start folding and will
automatically stop when complete.
Ensure the backrest is folded and there are
no obstructions under the seat or behind
the tiller before folding. Otherwise, this may
cause damage or injury.
VII. FOLDING AND UNFOLDING

Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
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V. PARTS
TO UNFOLD THE SCOOTER:
1. Switch the scooter on and off with the key.
2. To unfold the scooter press and release the
GREEN button on the rear right-hand-side
of the scooter (pictured), or the GREEN
button on the remote fold.
The scooter will start unfolding and will
automatically stop when complete.
Do not press the FOLD or UNFOLD button whilst the scooter is folding or unfolding,
unless there is an emergency such as an obstruction. Pressing the buttons will cause
the scooter to stop mid cycle and will not be fully folded or unfolded.
VII. FOLDING AND UNFOLDING

Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
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IX. CARE AND MAINTENANCE
CHARGING YOUR SCOOTER
To charge your scooter, position the front
of the unit next to a standard electrical
outlet. Plug the charger into the scooter,
and then into the electrical outlet. When
the batteries are fully charged remove
the charger from the scooter.
The location of the charging socket is
shown on the photo left.
SUGGESTION –The light on your charger indicate different charge statuses.
Red Light –Charging is in operation.
Green Light –This means that bulk charging (95% charge) is complete and the
charger is trickle charging the battery.
Note: The light on the charger is also green when the charger is not charging. If you
have put your scooter on to charge and the light has not gone red, then check the
charger is connected and that there is not a fault with the battery.
BATTERY MAINTENANCE & CHARGING HABITS
To ensure maximum life from your batteries, and continued use of your scooter please follow
these charging guidelines based on your usage:
SUGGESTION –If you use your scooter on a daily basis, charge the
batteries as soon as you are finished with the day’s activities, and leave it
on the charge until you are ready to use the following day.
SUGGESTION –If you use your scooter infrequently, charge the batteries
once a week for 10 to 14 hours.
VIII: BATTERY CHARGING AND CARE

Dual Wheel Scooter
Owner’s Manual
Issued 2018/11
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IX. CARE AND MAINTENANCE
INITIAL BATTERY CHARGE
To ensure maximum use from your new batteries fully charge the scooter prior to initial
use for 24 hours.
BATTERY RANGE
There are many factors that affect the range of your batteries, including the surfaces,
inclines, curves, or wind you encounter when operating your scooter. If not ideal conditions,
all of these factors will reduce the travel time or distance between charges. Follow these
suggestions for maximum range:
SUGGESTION –Fully charge the batteries prior to any trip, and plan your trip
in advance to avoid inclines.
SUGGESTION –Limit baggage and accessory weight to essential items, and
maintain an even speed avoiding stop-and-go driving.
PUBLIC TRANSPORTATION
SUGGESTION –When transporting your scooter on public transportation
contact your carrier’s ticket counter in advance to determine their specific
requirements.
When using public transportation, you may have to remove the battery when
the scooter stowed away. Please see the XIII. TRANSPORTATION POLICY for
details on how to do this.
VIII: BATTERY CHARGING AND CARE