CareCo ZOOM User manual

ZOOM & ZOOM PLUS
Owner’s Manual
CareCo (UK) Ltd
Hubert Road
Brentwood
Essex
CM14 4JE
CM1 3UB

1
Thank you for purchasing your ZOOM Scooter. We are delighted you have chosen
CareCo (UK) Ltd for your mobility needs
Standard Packing List:
1 Owner’s Manual
1 Battery Pack
1 Seat with Armrests
2 Keys
Battery Charger
Seat Post Nut and Bolt or Detent Pin
DISCLAIMER
We ask that you read this manual completely before operating your new ZOOM scooter.
CareCo (UK) Ltd cannot be held responsible for any damage or injury incurred due to improper or unsafe use
of the CareCo ZOOM scooter.
CareCo (UK) Ltd specifically disclaims responsibility for any bodily injury or property damage that may occur
during any use that does not comply with applicable laws.

2
Congratulations on the purchase of your new ZOOM scooter. The ZOOM combines cutting edge
technology with attractive design which is highly functional in today’s world. We at CareCo (UK) Ltd know
that you have chosen a scooter that will give you years of dependable operation and will also enhance the
quality of your life by providing you with the mobility to experience an active daily lifestyle.
Even though your new ZOOM is both user-friendly and designed for maximum manoeuvrability in the tightest
spaces, we ask that you please read, understand and follow all of the instructions and suggestions in this
manual before you operate your scooter for the first time. The safe use of your new scooter is very important
to us.
If you feel that you do not understand the instructions and suggestions presented in this Owner’s Manual, or if,
for any reason, you do not feel capable of performing the activities necessary to assemble, disassemble,
operate, or maintain your ZOOM, please contact CareCo Customer Services on 0845 611 8022.
CareCo (UK) Ltd cannot be held responsible for personal injury or property damage resulting from the unsafe
or the improper use of any of our broad range of health and personal mobility products. Also, CareCo (UK) Ltd
cannot be held responsible for personal injury or property damage resulting from attempts to follow
instructions, suggestions, and guidelines presented in this Owner’s Manual.
Our Research and Development Department, our Quality Control Department, and our Engineering
Department have used the latest product specifications and the latest product design information to
manufacture your ZOOM scooter. CareCo (UK) Ltd reserves the right to implement changes into our product
lines when those changes become desirable or necessary. If such changes are implemented into our product
line, there may be minor differences between the product you purchased and the illustrations and
instructions in this Owner’s Manual.
We at CareCo (UK) Ltd would appreciate hearing about the dependability of your ZOOM and about the
convenience of mobility it has provided for you. We would also appreciate hearing about the service you
received from our Company.
CareCo (UK) Ltd. Customer Services Phone: [phone]
Hubert Road Fax: [phone]
Brentwood
Essex
CM14 4JE
www.careco.co.uk
For more information about our products and services, or to send us your comments, please visit our website
at www.careco.co.uk or email: [e-mail]

3
CONTENTS
1.
PREFACE AND INTRODUCTION ………………………………
4
2.
SAFETY NOTICE………………………………………………...…..
2.1 Before driving
2.2 While driving
2.3 Labelling
2.4 EMI
5
3.
PARTS INTRODUCTION…………………………………..……….
Parts description
9
4.
OPERATION………………………………………………………....
4.1 Control panel
4.2 How to operate your scooter
4.3 Assembling and disassembling
4.4 Changing colour panels
10
5.
BATTERY CHARGING AND CARE………………………………
5.1 Charging the battery
5.2 Battery
18
6.
INSPECTION AND MAINTENANCE………………………………
6.1 Inspection
6.2 Regular checking record
6.3 Battery, fuse and tyres
6.4 Storage
6.5 Moving about
21
7.
TROUBLE SHOOTING AND SPECIFICATION…………….……
23
8.
WARRANTY……………………………………………………………
26

4
1. PREFACE AND INTRODUCTION
Please carefully read this owner’s manual before using the vehicle. Improper use of the vehicle
could result in harm, injury or traffic accidents. Therefore, for maximum benefit while using the
vehicle, please read this owner’s manual.
This owner’s manual includes operation instructions for every aspect of the vehicle and
assembly instructions.
The symbols used in this manual are explained below:
Read especially the notes marked with these symbols:
Warning
Improper usage could result in serious injury or death
Attention
Improper usage could lead to injury and/or damage to your scooter.
Suggestion
Follow these instructions to keep your vehicle in good operating order.
This manual includes a copy of a repair and maintenance record chart, and warranty
information. Please keep it in a safe place or in the scooter.
If someone else uses the scooter, please make sure that you provide them with the
instruction manual for his or her consideration.
As designs change some illustrations and pictures in the manual may not correspond to the
vehicle that you purchased. We reserve the right to make design modifications.
Our scooters have been designed and manufactured to provide a comfortable and secure, yet
affordable, solution for some mobility requirements.
Suggestion
To maximise your battery’s efficiency and service life, please fully charge before first use.

5
2. SAFETY
2.1 BEFORE DRIVING
The user needs to be familiar with the usage and operation of this vehicle before driving. Please
always keep the following safety notices in mind:-
■The same traffic rules apply to the use of this vehicle as apply to pedestrians.
For your safety, please therefore follow the rules that apply to pedestrians.
Ride on the pavement, single carriage roads, or pedestrian areas only. Never ride on
motorways or dual carriageways.
Please do not drive your scooter after consuming alcohol or when you are tired.
Please be careful when driving your scooter in low light. It has not been designed for use
at night.
Be extremely cautious when driving your scooter on a busy street or in shopping malls.
■Practice operating your vehicle
Before using the scooter in busy or potentially dangerous areas, familiarise yourself with the
operation of your scooter. Practice in a wide open area such as a park. In order to avoid
accidents with your scooter whilst driving, please take care when accelerating, stopping,
turning, reversing and travelling up and down ramps.
Please turn the speed dial to the low speed position for your initial practice.
Be sure someone accompanies you for safety when driving for the first time.
Only use the higher speed setting when you are confident that you can easily operate and
control your scooter.
■The Scooter is only to be used by one person at a time
Do not carry passengers on your scooter (including children)
■Do not use this vehicle to carry or haul goods
To check the maximum weight that can be carried, please refer to ‘MAX USER WEIGHT’in
‘7. SPECIFICATION’
Maximum loading weight for the basket is 3 kg.
2.2 WHILE DRIVING
■Do not alight from the vehicle while moving
Such action may cause you to lose balance and risk injury from falling.
Ensure your clothes do not tangle in the wheels.
■Do not use your vehicle under the following circumstances:-
On roads with heavy traffic or roads that are muddy, gravelly, bumpy, narrow, snowed over,
icy, or canal towpaths not guarded by any fence or hedge. Keep away from places where

6
you might get the wheels stuck.
Do not drive at night or when it is raining, snowing, misty, or windy.
Do not drive your vehicle in an ‘S’pattern or make erratic turnings.
Do not take the scooter onto escalators.
UNDER NO CIRCUMSTANCES SHOULD THE SCOOTER BE USED AS A SEAT IN A MOTOR
VEHICLE (e.g. CARS, BUSES, TRAINS, ETC).
■About Mobile Phones and other electrical equipment
Do not use a mobile phone or other wireless communication devices while driving.
Always switch off the scooter and remove the ignition key before using a mobile phone.
Do not charge the mobile phone or any other electrical devices from your scooter’s
battery.
■Automatic Power Shut Down
In order to avoid accidentally draining the battery, your scooter is equipped with an automatic
power shut down facility. If the scooter is switched on, after remaining undisturbed for a
period of thirty minutes, it will automatically turn off. Should this occur, simply switch your
scooter off and back on and it will be ready to use once again.
■Ramps, Inclines and Descents
Do not drive onto steep ramps greater than the specified gradient. Refer to the section
entitled ‘CLIMBING ANGLE’in ‘7. SPECIFICATION’
Always use a low speed setting when ascending or descending a gradient.
Do not drive on roads with uneven surfaces or potholes.
Please slow down when driving uphill.
Do not make sudden turns when driving on gravel roads or ramps.
Always lean forward when climbing a steep hill.
■Starting and Driving
1. Make sure the seat is installed properly.
2. Make sure the tiller has been secured properly.
3. Fold down the armrests so you can rest your arms on them.
4. Turn the power switch to ‘ON’. If necessary, turn on the headlights.
5. Check battery indicator to see whether there is enough power for your journey. If you have
any
doubt about the remaining power, please recharge the battery before departure.
6. Set the speed dial to a position you feel safe and comfortable with.
7. Check the forward/reverse speed lever works correctly.
8. Make sure the electromagnetic brake works correctly.
Make sure it is safe around you before setting off.

7
WARNING !
Do not set in the freewheel mode when driving on a gradient.
Always re-engage the anti-freewheel device before use. Failure to do so may result in
injury.
To protect your safety, the power will automatically cut off and the electromagnetic
brake system will activate while you are driving down a steep slope. This will limit the
speed to a safe level. Turn the power on again to re-start your scooter.
Maximum User Weight Limit
Refer to section entitled ‘MAX. USER WEIGHT’in ‘7. SPECIFICATION’. Overloading
past the weight limit may lead to damage of your scooter or cause it to malfunction
and will endanger your safety. The warranty does not cover this type of damage.
Attention
1. Do not push both RH & LH sides of the speed control lever simultaneously. This
might leave you unable to control your scooter.
2. Do not turn the power switch to OFF while driving as this will lead to an
emergency stop with possible risk of accident and injury.
3. Do not set to the highest speeds while driving indoors.
4. Do not adjust the speed dial while driving; a sudden change in speed may cause
danger to you and others, and may result in damage to your scooter.
5. Do not place magnetic devices near the area of the operation handle as this could
affect the safe operation of your scooter.
6. Do be careful while driving in heavy traffic or crowded areas.
7. While reversing the vehicle, beware of people or objects behind you.
▓Stopping
1.Release the speed control lever completely. The vehicle will naturally brake and stop.
2.Turn the power switch to (OFF) then pull out the key.
▓Driving on the pavement
Ensure the 4mph limit switch is set to the slowest setting when using the scooter on the
pavement.
This will limit the scooter to a maximum speed of 4mph. It is an offence to travel at more
than
4mph on the pavement.
The limit switch can be set to the fastest setting for use on the road or on private ground.

8
2.3 LABELLING
Please carefully read all labels on the scooter before driving it. For your future reference, do not
remove them.
1. CE LABEL …………………………………………………………
2. WARNING EMI LABEL…………………………………………
3. FREEWHEEL LABEL…………………………………….………..

9
3. PARTS INTRODUCTION
PARTS DESCRIPTION
1. Power switch 2. Charger Socket Cover 3. Basket Bracket
4. Tiller Adjust Lever 5. Wheel lock knob 6. Seat Rotate Lever
7. Armrest 8. Width Adjustable Armrests Knob
9. Circuit Breaker 10. Freewheel Lever
11. Anti-tip Wheel 12. Connecting device
.
1
2
3
4
5
6
8
7
9
10
10
1
11
1
2

10
4. OPERATION
4.1 CONTROL PANEL
1. Battery Level Indicator
2. Speed Dial
3. Horn
4. Wigwag Paddle
4.2 HOW TO OPERATE YOUR SCOOTER
■Power switch
Turn the key to power ON or OFF
(ON): Power is turned on
(OFF): Power is turned off
■Speed Dial
Press the slowest or fastest setting to
determine the maximum speed of the scooter.
■Forward, Reverse, and Braking
Pull the speed control lever backwards with your right fingers and the vehicle will move
forward.
Pull the speed control lever backwards with your left fingers and the vehicle will move
backward.
The horn will beep when the vehicle is in reverse.
Release the speed control lever freely while either going forward or reversing, and the
electromagnetic brake in the motor will be activated and the vehicle will stop.
Slowest setting
Fastest setting

11
■Horn Button
Press the horn button to sound the horn. Release the button to stop the horn.
▓How To Set Freewheel Mode
The motor on the scooter can be disengaged to allow the scooter to be pushed.
Drive Mode
–To put the scooter into “drive” mode, push the freewheel lever up completely
Freewheel Mode
–To put the scooter into “freewheel mode”, push the freewheel lever down completely and
the scooter can be moved manually.
Please note that this will put the scooter into freewheel mode, so the scooter’s motor and
brake will be disengaged
RED YELLOW GREEN
■Battery Indicator
The battery indicator on the tiller console uses
a colour code to indicate the approximate power
remaining in your battery. Green indicates (40～100%)
capacity, yellow a low charge (10～30%); and red
indicates that an immediate recharge is necessary.
The remaining power suggested by the battery indicator will vary by the actual driving time
incurred and how you drive. Repeated starting, stopping, or climbing will consume the
power more quickly.
DRIVE
NEUTRAL

12
▓Braking
Electro-magnetic brake:
Release the speed control lever completely, and the electromagnetic brake will be
activated automatically, and the scooter will stop.
Manual Handbrake :
Emergency braking is possible using the manual handbrake. Squeeze the handbrake and
use the button to lock it (use it for parking).
Squeeze the handbrake again to release the button.
■Parking
After stopping, turn the main key to OFF and remove the key. The lights will turn OFF.
The electromagnetic brake is engaged (locked).
The handbrake lever can be locked by pushing the button while squeezing the
handbrake lever. To release the handbrake –squeeze lever gently.
■How to adjust the armrest width
Loosen the knobs at the back of the seat frame first, then adjust the armrest width by sliding
the armrest. Once satisfied with the width, tighten the knob.
■Seat
The seat can be turned to 45 degrees or 90 degrees.
Pull the seat adjustment lever forward and swivel the seat.
Release the lever, then continue swivelling the seat until it locks in position.
Attention
Return the seat to the forward position before driving.
Ensure the limit switch is set to the slowest setting when using the scooter on the
pavement. It is an offence to travel on the pavement faster than 4mph.
Warning
When on a gradient NEVER switch the vehicle to the freewheel mode. The
electromagnetic brakes will not be applied. This may result in injury.

13
■How to re-position the seat
The seat can slide backwards and forwards for a comfortable driving position. To slide the
seat,
pull the lever at the front of the seat and reposition as required.
■Tiller Adjustment
The tiller can be adjusted into many different positions to suit
each driver.
1. Loosen the lever to adjust the tiller to the position you
require.
2. Once position is chosen, tighten the lever to secure the
tiller.
■Main Circuit Breaker (Reset Button)
When the voltage in your scooter’s battery becomes low,
or the scooter is heavily strained because of excessive
loads or steep inclines, the main circuit breaker may trip
to protect the motor and electronics from damage.
4.3 ASSEMBLING AND DISASSEMBLING
■Assembling the Scooter
No tools are required to disassemble or assemble your scooter.
1. Place the freewheel mode lever in the drive position.
2. Set the rear section in the up position and make sure the hook for the front section is
connected to the axle of the rear section.
3. Put down the front and rear sections until the scooter is locked.
4. Set down the battery pack on the scooter, and make sure it is in the correct position.

14
5. Set down the seat on the seat post until the swivel lock engages and you hear a click.
6. Turn key switch to ‘ON’. Make sure the battery gauge indicates sufficient power.
Disassembling The Scooter
The ZOOM can be disassembled into four pieces, the seat (7.21 kg / 15.9 lbs), the front section
(15.74 kg / 34.7 lbs), the rear section (10.69 kg / 23.5 lbs) and battery pack 9.18 kg (Zoom Plus –
13.38 kg / 29.5 lbs).
Please follow the steps.
1. Make sure the tiller is raised before reassembling the scooter.
2. Turn key switch to ‘OFF’.
3. Place the freewheel mode lever in the drive position.
4. Take off the basket.
5. Push the Seat Rotate Lever whilst pulling up on the seat to remove.
6. Unlock the battery lock part and rotate the battery lock part.
7. Pick up the battery pack and remove it from the scooter.
8. Loosen the tiller adjustment knob and fold down the tiller and retighten the knob.
9. Lock the front wheel and tiller by turning and pulling the wheel lock catch down.
10. Pull the connecting device upward to the rear section and stand upright.
11. Take off the front section with both hands and lower the shaft.
Warning
To avoid personal injury, ask for assistance,
if necessary, while disassembling or
assembling your scooter.

15
5. Push the Seat Rotate Lever whilst pulling up on the seat to remove.
6. Unlock the battery lock part and rotate the battery lock part.
7. Pick up the battery pack and remove it from the scooter.

16
8. Loosen the tiller adjustment knob and fold down the tiller and retighten knob.
9. Lock the front wheel and tiller by turning and pulling the wheel lock catch down.
10. Pull the connecting device upward to the rear section and stand upright.

17
4.4 CHANGING COLOUR PANELS
Your scooter features interchangeable panels which allow
you to change the colour of your scooter.
These instructions will guide you through the process of
changing the panels. The panels that can be changed are
indicated in the illustration on the right.
To replace the tiller colour panel
Use a screwdriver to unlock tiller colour panel.
Replacing the front and rear shroud colour panel
Please disassemble the scooter before changing the front and rear shroud colour panel.
Unscrew the colour panel by using a screwdriver. The screw is underneath the panel.

18
5 . B AT T E R Y C H A R G I N G A N D C A R E
5.1 CHARGING THE BATTERY
Follow the procedure below step by step:
1. Turn the power switch to OFF.
2. Connect the charger’s power cord into the power outlet.
3. Open the charging socket cap on the battery pack. Then
connect the charger’s round plug to the charging socket.
4. Turn on the switch on the charger.
5. Both the charger’s red and orange LEDs will be lit when beginning charging. The charging
duration is about 8 hours. To ensure optimum performance a 12-hour charge is
recommended. But we do not recommend charging for more than 24 consecutive hours.
6. Both the charger’s LEDs will be lit during the charging process. The orange LED may turn
green after 1-4 hours but charging MUST continue for 8 to 12 hours.
7. Turn off the charger; disconnect the power cord and the round plug from charger socket on
the scooter.
Warning
The fan inside the charger will be activated accordingly when you turn on the charger. If
the fan does not work when connected to the charger, or the green light is not showing,
DO NOT use this charger. It may lead to overheating of the charger and cause a fire as a
result.
There is a red LED present on the charger to illustrate operation. If this LED does not
illuminate the charger is defective, please contact your dealer.
Attention
While gripping or folding the handle bar, beware of fingers or hands caught in the handle
area.
While returning the battery pack to the battery pack cavity in the shroud, beware of
trapping fingers or hands.
Warning
1. Keep away from flammable objects while charging as this may lead to fire or explosion of
the battery.
2. Do not smoke while charging as the battery may release hydrogen gas. Always charge your
battery in a well-ventilated space.
3. Never connect or disconnect the plug or cord with wet hands while charging. Do not
connect or disconnect the plug or cord when they are wet; this may lead to electric shock.
NOTE: The immovable function will be activated while your scooter is in charging status; this
will prevent the scooter operating.

19
Attention - Please follow the rules below to avoid accidents while charging.
1. Please use the CARECO charger only, and recharge the battery to its full capacity every time.
You may damage the battery and scooter if you use a charger which is not to the correct
specification.
2. Please charge in a well-ventilated space where it is not directly exposed to the sunlight. Do
not charge in surroundings where it is humid or under rainfall and morning dews.
3. Do not charge in temperatures less than -10°C or higher than +50°C as the charger may not
work well and the battery may be damaged.
5.2 BATTERY
Do not expose the battery to temperatures below 10°C or above 50°C when charging or
storing
the vehicle. Under or over the above temperature range can cause the battery either to
freeze or over heat. This will damage the battery and shorten its life.
The battery is maintenance free and there is no need to refill with water.
You are required to recharge the battery on a regular basis. Even if the scooter is stands
idle, you
should charge the battery at least once a week.
The battery carries a six-month manufacturer's warranty. This warranty only covers issues
relating to manufacturing faults, and not faults relating to failure to recharge the battery as
instructed above.
Suggestion –How to maximise your battery’s efficiency and service life
1. Fully recharge your new battery before its first use.
2. Be sure to charge the battery fully every time. The battery life will be seriously shortened
or decayed if the battery is repeatedly used without being fully charged.
3. Always complete the charging until the orange LED light turns green. NEVER stop
charging before it is complete.
4. Keep your battery fully charged whenever possible.
5. If you do not use your scooter for a long time, it should be charged at least every week
to keep the battery in a fully usable condition.
6. The ambient temperature will affect charging time. Charging time will be longer in the
winter.
7. After charging, do not leave the charger socket plugged into the scooter as this will
cause a power drain on the scooter and temporarily reduce its range.