DSC iOtega User manual

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IoTega
Self-Contained Wireless Security System
User Manual
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WARNING:Thismanualcontainsinformationonlimitationsregardingproductuseandfunctionand
informationonthelimitationsastoliabilityofthemanufacturer.Readtheentiremanualcarefully.

Table of Contents
Table of Contents
1.0AboutYourSecuritySystem 3
1.1FireDetection 3
1.2CarbonMonoxideDetection 3
1.3Testing 3
1.4Monitoring 3
1.5Maintenance 4
2.0GeneralSystemOperation 5
2.1IntegratedKeypad 5
2.2PanelIndicators 5
2.3ImportantNotice 9
2.4LanguageSelection 9
2.5SystemModels 9
3.0ArmingtheSystem 10
3.1StayArming 10
3.2SilentExitDelay 10
3.3AwayArming 10
3.4QuickExit 11
3.5ArmingErrorsandExitFaults 11
3.5.1ArmingError 11
3.5.2AudibleExitFault 11
3.6AlarmCancelWindow 11
3.7BypassZones 12
3.8BypassGroup 12
4.0DisarmingtheSystem 13
4.1DisarmingError 13
5.0UsingWirelessKeys 14
6.0UserAccessCodes 15
6.1AccessCodeTypes 15
6.2Level1Access(Supervisor/Administrator) 15
6.3Level2Access(Basic/StandardUser) 16
6.4Level3Access(Maintenance/Guest) 16
6.0AdditionalFeatures 16
6.5BurglaryVerification 16
6.6SwingerShutdown 16
6.7FireAlarmVerification 16
7.0EmergencyKeys 17
7.1Two-WayAudioOperation 17
7.2Intrusion(Burglary)AlarmContinuousSiren 17
7.3WhenAlarmSounds 18
7.4FireAlarmPulsedSiren(Temporal3) 18
7.5CarbonMonoxide(CO)Alarm 18
8.0UsingtheSmartlinkUserAppandWebPortal 19
8.1AccessingYourAccount 19
8.2ManagingUsers 19
8.2.1AccountLockout 20
8.3AppMainScreen 20
8.4Security 21
8.4.1Arming 21
8.4.2Disarming 21
8.4.3ViewingandBypassingZones 21
8.5ViewingSystemStatus 21
8.6ViewingSystemActivityandTroubles 22
8.7AddingaCamera 22
8.7.1EditingorRemovingaCamera 23
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Table of Contents
8.7.2ViewingLiveVideoandRecordings 23
8.8SettingEventRecordings 24
8.9CreatinganEventSchedule 25
8.10CreatingScenes 25
8.11RunningaScene 26
8.12ControllingLightsandAppliances 26
8.13ControllingaThermostat 27
8.14ManagingNotifications 27
9.0UsingZ-WaveDevices 28
9.1Z-WaveAllianceCertification 28
9.2AddingorRemovingaController 28
9.3ReplicatingaController 28
9.4ControllerLearnMode 29
9.5ChangingthePrimaryController 29
9.6AddingaDevice 29
9.6.1EditingorRemovingaDevice 29
9.7DeviceInteroperability 29
9.8Z-WaveAssociationGroups 29
9.9Z-WaveReset 30
10.0ViewingTroublesontheIntegratedKeypad 31
10.1AlarmMemory 32
11.0TestingYourSystem 33
11.1SystemTest 33
12.0SafetyInstructions 34
12.1RemovingtheBattery 34
12.2RegularMaintenanceandTroubleshooting 36
12.3CleaningandMaintenance 36
13.0LocatingDetectorsandEscapePlan 37
13.1SmokeDetectors 37
13.2FireEscapePlanning 38
13.3CarbonMonoxideDetectors 39
14.0InstallerWarning 40
14.0RegulatoryAgencyStatements 41
15.0ReferenceSheets 43
15.1SystemInformation 43
15.2ServiceContactInformation 43
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Chapter 1.0 About Your Security System
1.0 About Your Security System
Readthismanualcarefullyandhaveyourinstallerinstructyouonyoursystem'soperationandon
whichfeatureshavebeenimplementedinyoursystem.Allusersofthissystemshouldbefully
instructedinitsuse.FillouttheSystemInformationpagewithallofyourzoneinformationand
accesscodes,andstorethismanualinasafeplaceforfuturereference.
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Note:TheIoTegasecuritysystemincludesspecificfalsealarmreductionfeaturesandisclassified
inaccordancewithANSI/SIACP-01-2014ControlPanelStandard-FeaturesforFalseAlarm
Reduction.Consultyourinstallerforfurtherinformationregardingthefalsealarmreductionfea-
turesbuiltintoyoursystem,asthismanualdoesnotcoverallfeatures.
1.1 Fire Detection
Thissystemcanmonitorfiredetectiondevices,suchassmokedetectors,andprovideawarningifa
fireconditionisdetected.Goodfiredetectiondependsonhavinganadequatenumberofdetectors
placedinappropriatelocations.ThisequipmentmustbeinstalledinaccordancewithNFPA72
(N.F.P.A.,BatterymarchPark,QuinceyMA02269).CarefullyreviewtheFamilyEscapePlanning
guidelinesinthismanual.
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Note:Yourinstallermustenableandconfigurethisfeature.
1.2 Carbon Monoxide Detection
Thissystemcanmonitorcarbonmonoxidedetectorsandprovideawarningifcarbonmonoxideis
detected.ReadtheFamilyEscapePlanningguidelinesinthismanualandtheinstructionsforthecar-
bonmonoxidedetector.
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Note:Yourinstallermustenableandconfigurethisfeature.
1.3 Testing
Testyoursystemweeklytoensurethatyoursystemfunctionsasintended.RefertotheTestingyour
Systemsectioninthismanual.Ifyoursystemdoesnotfunctionproperly,callyourinstallationcom-
panyforservice.
1.4 Monitoring
Thissystemcantransmitalarms,troublesandemergencyinformation.Ifyouinitiateanalarmby
mistake,immediatelycallthecentralstationtopreventanunnecessaryresponse.
Note:
lYourinstallermustenablethemonitoringfunctionbeforeitisfunctional.
lConsultwithyourinstallertodetermineifyoursystemisconfiguredwithacommunicator
delay.Acommunicatordelaypreventsareporttothecentralstationifthecontrolpanelis
unsetwithin30-45secondsafteranintrusionalarmistriggered.Notethatfire-typealarms
arenormallyreportedwithoutadelay.
lEnsurethatyourinstallerverifiesthatyoursystemiscompatiblewiththeCentralStation
Receiverformatatyearlyintervals.
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Chapter 1.0 About Your Security System
1.5 Maintenance
Withnormaluse,thesystemrequiresminimummaintenance.Notethefollowingpoints:
lDonotwashthesecurityequipmentwithawetcloth.Lightdustingwithaslightly
moistenedclothremovesnormalaccumulationsofdust.
lReplacethestandbybatteryevery3-5years.
WARNING!Donotattempttoreplacethebatteryoropentheenclosure,asthereisariskofelec-
tricshockorfire.
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Forothersystemdevicessuchassmokedetectors,passiveinfrared,ultrasonicormicrowavemotion
detectors,orglassbreakdetectors,consultthemanufacturer’sliteraturefortestingandmain-
tenanceinstructions.
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Chapter 2.0 General System Operation
2.0 General System Operation
Yoursecuritysystemcomprisesanintegratedalarmcontrol/panelandvarioussensorsanddetectors.
Thepanelismountedbythemainentry/exitlocation.Thesystemisself-contained;electronicsand
standbybatteryarehousedwithintheunit.
Note:Ensurethatonlytheinstalleroraserviceprofessionalhasaccesstothesystem.

Thesecuritysystemhasseveralzonesofareaprotection.Eachofthesezonescommunicatestoone
ormorewirelesssensors,suchasmotiondetectors,glassbreakdetectors,doorcontacts,etc.A
sensorinalarmisindicatedbymessagesontheIoTegamobilephoneuserapplication.
AdditionalfeaturesincludeAutomaticInhibit(SwingerShutdown)foralarm,TamperandTrouble
signalsafterthreeoccurrencesinagivensetperiod,andaprogrammableKeypadLockoutoption.
ForSIACP-01classifiedinstallations,theswingershutdownfeatureisprogrammedsuchthatone
ortwotripsshutsdownthezone.Thezoneisrestoredafteramanualresetbyenteringtheaccess
codeatthetimeofdisarmingthealarmsystem,oritisresetautomaticallyafter48hourswithno
tripsonanyzones.
Note:ThemobilephoneuserapplicationfeaturewasnotevaluatedbyUL/ULC.
2.1 Integrated Keypad
TheIoTegasystemincludesacapacitivetouchintegratedkeypadwith16keys:numbers0thru9,*,
#,Fire,Auxiliary,Panic(FAP),andshift(uparrow).
Innormaloperation,thekeypadremainsdimwhennotinuse.Whenauserisincloseproximity,the
numberkeysilluminate.
Note:TheFAPkeysdonotilluminateunlesstheshiftkeyistapped.SeetheEmergencyKeyssec-
tionformoreinformation.
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
Note:Thekeypadcanonlybeusedforarming,disarming,andthelocalFAP.Thesamefunctions
areavailablewhenswitchingbetweenpartitions.
2.2 Panel Indicators
TheIoTegasystemincludesaseriesofilluminatedpointsourcestatusindicators.Thereisamin-
imumofsevenindicators:
lFoursingle-colorLEDs
lThreebi-colorLEDs(redandgreen)
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Chapter 2.0 General System Operation
1234 765


Item Description
1 PowerLED
2 ReadytoArmLED
3 ArmedLED
4 TroubleLED
5 WiFiSignalStrengthLED
6 CellularSignalStrengthLED
7 RemoteConnectionLED






Power
Status Light LED indicator Description


ONSteady ACpowerisconnectedtothesystem.
Flashing SystemTest
AllstatusLEDsflashatthesametime.
OFF ThereisnoACorbatterypowertothesystem.

Ready to Arm
Status Light LED indicator Description


ONSteady Thepartitionisreadytoarm.Therearenofireor
COalarmconditions.
OFF Thesystemisnotreadytoarm.
AfireorCOalarmconditionispresent.
Flashing SystemTest
AllstatusLEDsflashatthesametime.
 InstallerWalkTest
Ready,Trouble,andArmLEDsflashatthesame
time.

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Chapter 2.0 General System Operation
Armed
Status Light LED indicator Description



ONSteady Thepartitionisarmed..
Flashing ThesysteminAlarm.
Note:SilentalarmsorpanicdonotflashtheAlarm
LED.
SystemTest
AllstatusLEDsflashatthesametime.
InstallerWalkTest
Ready,Trouble,andArmLEDsflashatthesame
time.
OFF Thepartitionisdisarmed

Trouble
Status Light LED indicator Description







ONSteady Asystemtroubleispresent.

Flashing
[cadenceof500ms
On/500msOFF]
[*][2]TheTroublemenuisaccessed.
Flashing
[cadenceof250ms
ON/250msOFF/250ms
ON/750msOFF]
Thesystemisinthesecond-levelsubmenu.
Flashing
[cadenceof250ms
ON/250msOFF/250ms
ON/250msOFF/250ms
ON/750msOFF]
Thesystemisinthethird-levelsubmenu.
Flashing SystemTest
AllstatusLEDsflashatthesametime.
Flashing InstallerWalkTest
Ready,Trouble,andArmLEDsflashatthesame
time.
OFF Systemtroublesarecleared.

WiFi Signal Strength
Status Light LED indicator Description




ONSteady(green) Theradioisactivewithastrongsignalconnection.
ONSteady(yellow) Theradioisactivewithaweaksignalconnection.
ONSteady(red) Thereisnosignal.
ONFlashing(red). Therewashardwarenetworkreset.
Flashesredforseveral
seconds,thenflashes
green
SystemTest
AllstatusLEDsflashatthesametime.
OFF ClientModeisOFF.
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Chapter 2.0 General System Operation

Cellular Signal Strength
Status Light LED indicator Description



ONSteady(green)

Cellularisactivewithastrongsignalcon-
nection.
ONSteady(yellow)

Cellularisactivewithaweaksignalcon-
nection.
ONSteady(red) Acommunicatorisinstalledbutthereisno
signalorconnection.
Flashesredforafewseconds,
thenflashesgreen
SystemTest
AllstatusLEDsflashatthesametime.
OFF Acommunicatorisnotinstalledornot
configured.

Remote Connection Status
Status Light LED indicator Description



ONSteady(green) Thelinkisactivewithaserver.
ONFlash(red) Thelinkactivatesbutfailstocommunicate
withtheserver.
OFF Thelinkisnotyetactivewithanyserver.
ONFlash(green) ThelinkisactivewithaserverandInstaller
Accessisavailable.
Flashesredforafewseconds,
thenflashesgreen
SystemTest
AllstatusLEDsflashatthesametime.
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Chapter 2.0 General System Operation
2.3 Important Notice
Asecuritysystemcannotpreventemergencies.Itisonlyintendedtoalertyouandyourcentralsta-
tion,ifapplicable,toanemergencysituation.Securitysystemsaregenerallyveryreliable,butthey
maynotworkunderallconditionsandtheyarenotasubstituteforprudentsecuritypracticesorlife
andpropertyinsurance.Yoursecuritysystemmustbeinstalledandservicedbyqualifiedsecurity
professionals.Theseprofessionalscaninstructyouonthelevelofprotectionthathasbeenprovided
andonsystemoperations.

Note:WhenthepanelisinSleepMode,itissavingbatterylife.Thepanelwillnotbeturnedon
untilthereisaspecificreason,suchasahandwaveinfrontofthepanel,orthestartofanentry
delay.
Inthismodethekeypadisstillfunctioningandnothingwillbevisible;howeverifdesired,your
installercanenablethearmedstatustobevisiblewhileinSleepMode.
2.4 Language Selection
Thesystemsupportsthefollowingthreelanguages:
lEnglish
lFrench
lSpanish
Youcanselectthelanguageonthetouchscreenkeypad.
2.5 System Models
ThereferencetoWS900inthismanualcoversthefollowingmodels:
WS900-29* Alarmsystemwithtwo-wayaudiosupport,operatingin912-919MHzband
WS900-19* Alarmsystemwithtwo-wayaudiosupport,operatingin912-919MHzband
3G7090* 3GCellularAlarmCommunicator
LT7090* VerizonLTEOnlyCellularCommunicator
(*)ThesedevicesareUL/ULClisted.

WS900-28 Alarmsystemoperatingin868MHzband
WS901-18 Alarmsystemoperatingin868MHzband
WS901-24EU Alarmsystemoperatingin433MHzband
WS901-14 Alarmsystemoperatingin433MHzband
3G7090-EU 3GCellularAlarmCommunicator

Note:Two-wayaudiosupportwasnotevaluatedbyUL/ULC.
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Chapter 3.0 Arming the System
3.0 Arming the System
Youcanarmthesystemusingthefollowingoptions:
lIntegratedkeypad
lTouchscreenkeypad
lUserapp(OperationwiththeuserappwasnotevaluatedbyUL/ULC.)
lWirelesskey(Refertosection5.0foralistofUL/ULClistedcompatiblewirelesskeys.)
3.1 Stay Arming
StayArmingarmstheperimeterofthepremiseswhilepermittingmovementinside.

ToarmthesysteminStaymode,dothefollowingsteps:
1. EnsureallprotecteddoorsandwindowsaresecureorbypassedandthattheReady
indicatorison.
2. Enteravalidusercodeanddonotleavethepremises.Thesystemautomaticallyignores
bypassedzonesandinitiatestheexitdelaycountdown.
Whenexitdelayisactive,theArmed andReadyindicatorsturnonandthekeypadissilent.
Whentheexitdelayexpires,thesystemisarmedandindicatedbythefollowingconditionsonthe
keypad:
lTheReadyindicatorturnsoff.
lTheArmedindicatorstayson.

Note:ForSIACP-01listedpanels,theStayArmingexitdelaywillbetwiceaslongastheAway
Armingexitdelay.
IfyoursystemisinstalledinaccordancewithSIACP-01StandardforFalseAlarmReduction,the
securitysystemarmsintheStayArmedmodeiftheexitdelaytimeexpiresandthereisnoexit.
3.2 Silent Exit Delay
IfthesystemisarmedinStaymodeorusingtheNo-Entryarmingmethod,thekeypadbuzzeris
silencedandtheexittimeisdoubledforthatexitperiodonly.(SIACP-01only.)
3.3 Away Arming
AwayArmingarmstheentiresystem,includingtheperimeterandinteriordevices.

ToarmthesysteminAwaymode,dothefollowingsteps:
1. EnsureallprotecteddoorsandwindowsaresecureorbypassedandthattheReady
indicatorison.
2. Enteravalidusercodeandexitthepremisesthroughadoorprogrammedasentry/exit
type.Exitdelaybegins.
3. Whenexitdelayisactive,theArmed andReadyindicatorsturnonandthekeypad
beepsoncepersecond.Dependingonyoursystemconfiguration,youhave____secondsto
exitthepremises.Yourinstallercanprogramthistime.
4. Thekeypadbuzzeremitsadistinctpulsatingrateduringthelast10secondsoftheexit
delaytoindicatethatthetimeisexpiring.
5. Tocancelthearmingsequence,enteryouraccesscode.

- 10 -

Chapter 3.0 Arming the System
Whentheexitdelayhasexpired,thesystemisarmedandindicatedbythefollowingconditions:
lTheReadyindicatorturnsoff.
lTheArmedindicatorstayson.
lThekeypadissilent.
Note:InAwayArmingmode,manuallybypassedzonesareloggedandcommunicatedtothecent-
ralstation.
IfyoursystemisinstalledinaccordancewithSIACP-01StandardforFalseAlarmReduction,the
followingconditionapplies:Violationandrestoral,followedbyasecondviolationoftheentry/exit
zonebeforetheendoftheexitdelay,restartstheexitdelay.
Note:Thisfunctionisavailableonthetouchscreenkeypadanduserapp.
3.4 Quick Exit
Ifthesystemisarmedandyoumustexit,usetheQuickExitfunctiontoavoiddisarmingandrearm-
ingthesystem.Usingthisfunctiongivesyou2minutestoexitthepremises.Whenthedoorisclosed
afterexiting,theremainingexittimeiscancelled.
3.5 Arming Errors and Exit Faults
Yoursecuritysystemaudiblynotifiesyouofanyerrorswhenyouareattemptingtoarmthesystem
orexitthepremises.
3.5.1 Arming Error
Anerrortone(longbeep)soundsifthesystemisunabletoarm.Armingerrorsoccurunderthefol-
lowingconditions:
lThesystemisnotreadytoarm,i.e.sensorsareopen
lTheenteredusercodeisincorrect.
lApresenttroublecondition.
Ensureallsensorsaresecureandthesystemisreadytoarm,thentryagain.
3.5.2 Audible Exit Fault
Toreducefalsealarms,theAudibleExitFaultnotifiesyouofanimproperexitwhenarmingthesys-
tem.Iftheentry/exitdoorisnotsecurelyclosedduringtheprogrammedexitdelay,thesystemwill
soundthealarmtoindicateanimproperexit.
Note:Yourinstallermustenablethisfeature.

Tocorrectandexitfault,dothefollowingsteps:
1. Re-enterthepremises.
2. Enteryouraccesscodetodisarmthesystembeforetheentrydelaytimerexpires
3. Ensureallsensorsaresecureandthesystemisreadytoarm.
4. RepeattheAwayarmingprocedure.
3.6 Alarm Cancel Window
Thereisaperiodoftimeinwhichyoucancancelthealarmtransmission.Whentheprogrammed
alarmtransmissiondelayexpires,cancellinganalarmsendsamessagetothecentralmonitoringsta-
tion.Whenthecancellationmessageissuccessfullytransmitted,thesystembeepssixtimes.
Note:
lYourinstallercanenableandconfigurethisfeature.
lForCP-01systems,alarmtransmissiondelaymustnotexceed45seconds.
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Chapter 3.0 Arming the System
3.7 Bypass Zones
Usethezonebypassingfeaturewhenyouneedaccesstoaprotectedareawhilethesystemis
armed,orwhenazoneistemporarilyoutofservice,butyouneedtoarmthesystem.Bypassed
zonesarenotabletosoundanalarm.Asaresult,bypassingzonesreducesthelevelofsecurity.If
youarebypassingazonebecauseitisnotworking,callaservicetechnicianimmediatelytoresolve
theproblemanrestoreyoursystemtoproperworkingorder.
Ensurethatnozonesareunintentionallybypassedwhenarmingyoursystem.Zonescannotbe
bypassedoncethesystemisarmed.Bypassedzones,exceptfor24-hourzones,areautomatically
cancelledeachtimethesystemisdisarmedandmustbebypassedagainbeforethenextarming.
Note:
lTwo-hourzonescanonlybeunbypassedmanually.
lThisfunctionisavailableonthetouchscreenkeypadanduserapp.
lForULlistedinstallations,zonescanonlybebypassedmanually.

Tobypassanactivezoneonthetouchscreenkeypadoruserapp,dothefollowingsteps:
1. Tapthemainmenuicon toaccessthemainmenu.
2. TapSensors.
3. Slidetheswitchfromrighttolefttobypasstheactivezone.
3.8 Bypass Group
Abypassgroupisaselectionofzonesprogrammedintothesystem.Ifyoubypassagroupofzones
onaregularbasis,youcanprogramthemintoabypassgroup,sothatyoudonothavetobypasseach
zoneindividually.Notethatyoucanonlyprogramonebypassgroupatatime.

Note:
lThisfeatureisnottobeusedinULListedinstallations.
lThisfunctionisavailableonthetouchscreenkeypad.
lForULlistedinstallations,zonescanonlybebypassedmanually.
- 12 -

Chapter 4.0 Disarming the System
4.0 Disarming the System
Youcanarmthesystemusingthefollowingoptions:
lIntegratedkeypad
lTouchscreenkeypad
lUserapp(OperationwiththeuserappwasnotevaluatedbyUL/ULC.)
lWirelesskey(Refertosection5.0foralistofUL/ULClistedcompatiblewirelesskeys.)

Todisarmthesystemontheintegratedkeypad,dothefollowingsteps:
1. Enteryouraccesscode.
2. Ifyouopentheentry/exitdoor,acontinuoustoneindicatesthatentrydelayhasstarted.
Enteryouraccesscodewithin____secondstoavoidanalarmcondition.Yourinstaller
canprogramthistime.
Note:Whendisarmingthesystemduringentrydelay,thetoneissilencedwhenyouenterthefirst
digitofyouraccesscode.Ifyouenteraninvalidaccesscode,thetonestartsagain.
4.1 Disarming Error
Ifyourcodeisinvalid,thesystemwillnotdisarmandthesystememitsa2-seconderrortone.If
thishappens,press[#]andtryagain.
- 13 -

Chapter 5.0 Using Wireless Keys
5.0 Using Wireless Keys
Inadditiontothekeypad,youcancontrolyoursystemwithtwo-waywirelesskeys.Allwireless
keybuttonsareprogrammable.Yourinstallercanverifythefunctionsforeachkey.
Usingatwo-waywirelesskey,youcanarmordisarmthesystemwhileyouareincloseproximity
toyourhouse,oryoucancallforhelp.

ThefollowingwirelesskeysarecompatiblewiththeIoTegasystem:
PG4929/PG8929/PG9929 PG4939/PG8939/PG9939 PG4949/PG8949/PG9949
6
7
1
2
3
4
5
5
2
3
4
16
21
3
1. AwayArm
2. StayArm
3. Disarm
4. Panic
5. CommandOutput1
6. MessageLED
7. StatusLEDs
1. AwayArm
2. StayArm
3. Disarm
4. Panic
5. CommandOutput1
6. LED
1. AwayArm
2. Disarm
3. Panic
Note:ThepanicfeatureisdisabledonPG9929andPG9939forSIACP-01certifiedinstallations.

AuseratMasterorAdministratorlevelcanassignwirelesskeystousersonthetouchscreen
keypad.

Toassignawirelesskey,completethefollowingsteps:
1. Fromthemainmenu,tapUsers.
2. Ontheupperrightcornerofthescreen,tapthewirelesskeyicon.
3. Tapawirelesskey,thentapusertoassignthekey.

Toarmthesystemwithawirelesskey,pressthedesiredarmingmodebuttonwhentheReadyindic-
atorison.
Note:Whenarmingthesystemwithatwo-waywirelesskey,thesystemsquawksoncetoindicate
thesystemisarmed.

Todisarmthesystemwithatwo-waywirelesskey,dothefollowingsteps:
1. Pressthedisarmbutton.
2. Ifyouwalkthroughtheentrydoor,thekeypadwillbeep.Pressthedisarmbuttonwithin____
secondstoavoidanalarmcondition.
Note:Whendisarmingthesystemwithatwo-waywirelesskey,thesystemsquawkstwicetoindic-
atethesystemisdisarmed.
- 14 -

Chapter 6.0 User Access Codes
6.0 User Access Codes
TheIoTegasystemsupportsupto100users,includingtheMasteruser.Bydefault,user#1isthe
Masteruser.Youcannotdisableordeletethisuserfromthesystem.Thesystemalsosupportsan
additionaltwoduresscodes,oneforeachpartition.

Fromthetouchscreenkeypadanduserapp,youcanprogramandconfigureattributesforusers2
thru100.Youcanassignausertooneorbothpartitionsandenableordisablesysteminteraction.

Usercodesare4-digitsandmustbeunique;thesystemdoesnotrecognizeduplicatecodes.Ifyou
programaduplicatecode,thesystemerrorsandrejectsthecode.Ifyoutrytochangeanexisting
usercodetoaonethatisalreadyprogrammed,thesystemerrorsandrejectsthechange.
RefertotheManagingUserssectionformoreinformation.
6.1 Access Code Types
TheIoTegasystemprovidesthefollowinguseraccesscodetypes:
Master Code Thisisthesystemmastercode.Youcannotdisableordeletethiscode,butyou
canchangeitintheuserapp.Usethiscodetoprogramallotheraccesscodes,
includingtheduresscodes.Youcanusethiscodetodoalluser-levelfunctions,
excepttoaccessInstallermode.
User Codes Therearethreeaccesslevelsforusercodes:
lLevel1-Supervisor/Administrator
lLevel2-Basic/StandardUser
lLevel3-Maintenance/Guest
Eachlevelhasdifferentpermissions.SeeUserCodeAccessLevelsfordescrip-
tionsofeachlevel.
Duress
Codes
Useduresscodestodisarmthesystemonlyinanemergencysituation.When
used,anemergencydisarmeventtransmitstothecentralmonitoringstation.
Thesystemsupportstwoduresscodes,oneforeachpartition.Thesecodesare
excludedfromthetotalnumberofavailablecodes.Theyhavetheaccesslevel
ofaLevel2BasicUser.
6.2 Level 1 Access (Supervisor/Administrator)
Usersatthislevelhavesimilarprivilegestothemasteruserbutarelimitedbasedontheirpartition
assignment.Userscandothefollowingactionsontheirpartitions:
lArm/disarm
lBypass/unbypass
lChimeenable/disable
lViewtroubles
lViewalarmmemory
Level1userscanalsodoanyuserlevelfunctionalityonthekeypadoruserapp,asfollows:
lInitiatesystemtest
lEnableinstallerorremoteaccess
lLanguageselection
lVieweventbuffer
lViewimages
lProgramzoneandpartitionlabels
lScheduleAutoArming
- 15 -

Chapter 6.0 Additional Features
lInitiatefirmwareupdates
lUpdatethesystemWiFiSSIDandpassword
lCreatenewusersanduserlabels
lProgramduresscodes
Note:Userscanonlyadd,edit,ordeleteusersthatareassignedtothesamepartitionastheyare.
6.3 Level 2 Access (Basic/Standard User)
Usersatthislevelhaveaccesstobasicsecurityfunctionsbutarelimitedbasedontheirpartition
assignment.Userscandothefollowingactionsontheirpartitions:
lArm/disarm
lBypass/unbypass
lChimeenable/disable
lViewsystemtroubles
lViewalarmmemory
6.4 Level 3 Access (Maintenance/Guest)
Usersatthislevelarelimitedtoreducedsystemaccessontheirpartitionassignment.Userscando
thefollowingactionsontheirpartitions:
lArm/disarm
lChimeenable/disable
lViewsystemtroubles
lViewalarmmemory
6.0 Additional Features
6.5 Burglary Verification
TheControlPanelincludescrosszoneandsequentialdetectionfeaturesthatrequireatripontwoor
morezoneswithinagiventimeperiod,togenerateaconfirmedalarmandimmediatepolice
response.
Note:Mustbeenabledandconfiguredbyinstaller.
6.6 Swinger Shutdown
TheControlPanelhasaswingershutdownfeaturethatwhenenabledaprogrammablenumberof
tripsshallshutdownthezone.AllburglaryzonetypeshavethisfeatureenabledinCP-01install-
ations.
Note:Mustbeenabledandconfiguredbyinstaller.
6.7 Fire Alarm Verification
FireAlarmVerificationisanavailableoptionforFirezones.Ifconfigured,oncetheconditionsfor
alarmverificationaremetthefirealarmwillsoundandanalarmtransmissionwillbesenttothe
monitoringstation.
Note:Mustbeenabledandconfiguredbyinstaller.
- 16 -

Chapter 7.0 Emergency Keys
7.0 Emergency Keys
IMPORTANT:EMERGENCYUSEONLY!
Theemergencykeysgenerateafire,auxiliary,orpanicalarmandalertsthecentralmonitoringsta-
tion.
Tousetheemergencykeys,dothefollowingsteps:
1. Taptheshiftkey onthekeypad.Theemergencykeysilluminate.
FireAlarm
AuxiliaryAlarm
PanicAlarm
2. TouchtheFire,Auxiliary,orPanickeyfor2seconds,asneeded.Thesystembeepsto
indicatethatthealarminputhasbeenacceptedandsenttothemonitoringstation.
3. Toreturntothenumberkeypadwithoutusingtheemergencykeys,tapthe[#]key.

Note:Dependingonyoursystemconfiguration,yourinstallercandisableanyoftheemergency
keys.
7.1 Two-Way Audio Operation
Thisfeatureisusedtoverifythenatureofanalarmandtodeterminethetypeofassistancethe
occupantneeds.Whenthecentralmonitoringstationreceivesanalarm,theyinitiateatwo-way
audiosession.
Note:
lOnlythecentralmonitoringstationcaninitiateatwo-wayaudiosessionwhentheyreceive
analarm.;theusercannotinitiateasession.
lThetwo-wayaudiofeaturewasnotevaluatedbyUL/ULC.
7.2 Intrusion (Burglary) Alarm Continuous Siren
!
Ifyouareunsureofthesourceofthealarm,proceedwithcaution!

- 17 -

Chapter 7.0 Emergency Keys
Ifthealarmwasaccidental,enteryouraccesscodetosilencethealarm.Ifthealarmsystemisdis-
armedwithintheprogrammedtransmitterdelaytime,noalarmtransmissionissenttothecentral
monitoringstation.Checkwithyourinstallertoseeifthisoptionhasbeenenabledonyoursystem
andforthetransmitterdelaytime.
Followingthetransmitterdelaytime,youhave5minutestoenteryourusercodetocancelanalarm
thathasbeenpreviouslytransmitted.Acancelsignalissenttothecentralmonitoringstationandthe
systemindicatesthatthecancelsignalwastransmitted.Callyourcentralmonitoringstationtoavoid
adispatch.
7.3 When Alarm Sounds
Thesystemcangeneratethethreedifferentalarmsoundsinthisorderofpriority:
1. FireAlarm=Temporal/pulsedsiren
2. CarbonMonoxideAlarm=fourbeeps,5-secondpause,fourbeeps
3. Intrusion(Burglary)Alarm=Continuoussiren
Note:TheAuxiliaryAlarmissilentandonlyresultsinanalarmtransmissiontothecentralmon-
itoringstation.
7.4 Fire Alarm Pulsed Siren (Temporal 3)
!
Intheeventofafirealarm,followyouremergencyevacuationplanimmediately!
Thefirealarmtemporal/pulsedsirensoundsofthreeshortpulsesfollowedbya1.5-secondpause,
thenrepeats..
Ifthefirealarmwasaccidental,e.g.burnttoast,bathroomsteam,etc.,enteryouraccesscodeto
silencethealarmandcallyourcentralmonitoringstationtoavoidadispatch.

Note:Verifywithyouralarmcompanythatyoursystemisequippedwithfiredetection.
ForinformationonresettingsmokedetectorsseeResettingSmokeDetectors.
7.5 Carbon Monoxide (CO) Alarm
WARNING!CarefullyreviewyourCarbonMonoxideAlarmInstallation/UserGuidetodetermine
thenecessaryactionsrequiredtoensureyoursafetyandensurethattheequipmentisoperatingcor-
rectly.Incorporatethestepsoutlinedintheguideintoyourevacuationplan.
!
ActivationofyourCOalarmindicatesthepresenceofcarbonmonoxide(CO),which
canbefatal.
Analarmisindicatedbythefollowingconditions:
lTheredLEDontheCOdetectorflashesrapidlyandbuzzersoundswitharepeating
cadenceof4quickbeeps,5-secondpause,4quickbeeps.
lThesirenconnectedtothecontrolpanelproducesthesamecadenceasabove.
lThesystemprovidesaudibleandvisualindicationoftheCOalarm.

IftheCOalarmsounds,dothefollowingsteps:
1. PressthebuttonontheCOdetectortosilencethealarm.
2. Callemergencyservicesoryourfiredepartment.
3. Immediatelymoveoutdoorsortoanopendoor/window.
- 18 -

Chapter 8.0 Using the Smartlink User App and Web Portal
8.0 Using the Smartlink User App and Web Portal
YoucanmanageyoursystemwiththeSmartlinkuserappandwebportal.Bothprovideaccessto
severalfeaturesonyoursystem,includingthefollowingfunctions:
lViewingthesystemstatusandactivity
lArminganddisarming
lBypassingzones
lViewingthesystemstatusandtroubles
lManagingdevicesandcameras

Thewebportalincludesallfunctionsthatareavailableontheappandadditionalfunctions,includ-
ingthefollowing:
lSettingeventrecordings
lCreatingscenes
lManagingUsersandPasswords

Note:Yourinstallermustcreateyourcustomeraccountandconfigureyoursystembeforeyoucan
accessitontheSmartlinkapporinthewebportal.
8.1 Accessing Your Account
Yourinstallerprovidesausernameandpasswordyoucanusetologontotheappandtheweb
portal.Youcanchangethesedetailsatanytimeinthewebportal.RefertoManagingUsersfor
moreinformation.

DownloadandinstalltheSmartlinkuserappfromtheiOSAppStoreortheGoogle
PlayStore.
Afterdownloadingandinstallingtheapp,logontoyourcustomeraccountwithyour
usernameandpassword.Ifyouhavemorethanonesystemconnectedwithyour
account,choosewhichsystemyouwanttoview.

ToaccessyouraccountintheSmartlinkwebportal,enterthefollwingURLinyourbrowser:
smartlink.secure.direct

Enteryourusernameandpasswordandchoosewhichsystemyouwanttoview.
8.2 Managing Users
Allusersmusthaveanaccountbeforetheycanaccessthesystemontheapporinthewebportal.
Youcanonlycreateandedituseraccountsinthewebportal.

Toaddanewuseraccount,completethefollowingsteps:
1. Inthewebportal,gototheContactspagefromtheleftsidemenu.
2. ClickAddContactandcompletetheformwithatleastonephonenumber.
3. ClickCheckAvailabilitytomakesuretheusernameisnotalreadyinuse.
4. IntheAlarmUsersection,thenewuserisautomaticallyassignedaUserID.Entera4-digit
panelaccesscodeforthenewID.Theuserneedsthiscodetodisarmthesystem.
5. ClickSave.
Whenyousavetheuseraccount,itappearsontheContactspage.Theusercannowaccessthesys-
temthroughtheappandthewebportal.

- 19 -