DSC LE4000 User manual

LE4000
LTE Wireless Alarm Communicator
Installation Manual
V5.0
Warning: This manual contains information on limitations regarding product use and function and information on the limitations as to liability of the
manufacturer. The entire manual should be carefully read.

2
Table of Contents
Section 1: Introduction 4
1.1 Features 4
1.2 Technical Specifications 4
Section 2: Identification of Parts 6
Section 3: Installing the LE4000 7
Section 4: Connecting the LE4000 10
Section 5: Status LEDs 11
5.1 Operating Modes 11
5.2 Normal Mode 11
5.3 Service Mode 12
Section 6: Operating Principles 13
6.1 Simulated Landline Mode 13
6.2 Panel Transmission Monitoring (PTM) 13
6.3 Wireless Communications Sequence 13
6.4 Inputs 14
6.5 Outputs 14
6.5.1 Activating the Outputs 14
6.6 Reporting Codes 14
6.7 Swinger Shutdown 15
6.8 Hardware Default 15
6.9 Communicator Reset/Update 15
6.10 Low Power Radio Shutdown 16
6.11 SMS Command and Control 16
6.11.1 Arming/Disarming the Security Panel 16
6.11.2 Remote Control of PGM 16
6.12 Phone Number Call Direction 18
Section 7: Troubleshooting Guide 19
Section 8: LE4000 Wiring Diagrams 22
LE4000 Installation Manual

3
Safety Information
IMPORTANT
The equipment is fixed, wall-mounted and shall be installed in the position specified in these instructions. The equipment enclosure
must be fully assembled and closed, with all the necessary screws/tabs and secured to a wall before operation. Internal wiring must be
routed in a manner that prevents:
- Excessive strain on wire and on terminal connections
- Loosening of terminal; connections
- Damage of conductor insulation
WARNING: Never install this equipment during a lightning storm!
Instruct the end-user to:
- Not attempt to service this product. Opening or removing covers may expose the user to dangerous voltages or other risks. Any ser-
vicing shall be referred to trained service persons only.
- Use authorized accessories only with this equipment.
Do not dispose of the battery in fire or water. Disposing of the battery in a fire will cause rupture and explosion.
Do not dispose of the waste battery as unsorted municipal waste. Consult your local regulations and /or laws regarding recycling with
regard to this lead-acid battery. Doing so will help protect the environment. Some of the materials that are found within the battery
could become toxic if not disposed of properly and may affect the environment.
This equipment, LE4000, is fixed and shall be installed by Service Persons only (Service Person is defined as a person having the
appropriate technical training and experience necessary to be aware of hazards to which that person may be exposed in performing a
task, and of measures available to minimize the risks to that person or other persons). It shall be installed and used within an envir-
onment that provides the pollution degree max 2, over voltages category II, in non-hazardous, indoor locations only. This manual
shall be used with the Installation Manual of the relevant alarm control panel. All instructions specified within that manual must be
observed.
Approvals Information
For UL Residential Fire and Burglary installations, the LE4000 is listed as a sole means of communication or as a back up when used
in conjunction with a POTS line (dialer). For UL Residential Fire installations, the LE4000 must be connected to a UL-listed power
supply with a minimum of 24 hours standby power or powered using the ADP 1310(W)-NAU and a 2200mAh battery.
For UL Commercial Burglary installations, the LE4000 is listed as a sole means of communication (supervision window of 200s
required at monitoring station) or as a back-up when used in conjunction with a POTS line (dialer).
The LE4000 shall be powered from any compatible listed control unit or compatible listed power supply that complies with the ratings
specified on page 1. The power supply shall be listed for burglary applications and provide a minimum of 4 hours standby power cap-
abilities. An example of a suitable listed compatible control unit is the DSC Model PC1864 with an AUX output rated 11.1 -
12.6Vdc. An example of a suitable Listed power supply is DSC Model PC5204 with an AUX output rated 11.6 - 12.6Vdc.
For ULC Commercial Burglary installations the LE4000 is listed as a passive communication system with communication line secur-
ity level P1 when used as single communication path or P2 when used as a back up in conjunction with a POTS line (dialer). The
LE4000 is also listed for Active line security levels A1-A4 (90 seconds heartbeat enabled and supervision window of 180s required
at monitoring station receiver and encryption must be enabled). For ULC Commercial Burg installations, the LE4000 must be con-
nected to a ULC-listed power supply with a minimum of 24 hours standby power or powered using the ADP 1310(W)-NAU and a
2200mAh battery. The LE4000 can be used in commercial burglary applications up to Security Level IV.
For ULC Residential Fire and Burglary installations the LE4000 is listed as a sole means of communication or as a back up when
used in conjunction with a POTS line (dialer). For ULC Residential Fire installations, the LE4000 must be connected to a ULC-listed
power supply with a minimum of 24 hours standby power or powered using the ADP 1310(W)-NAU and a 2200mAh battery.
Notes for using Private, Corporate and High Speed Data Networks: Network access and domain access policies shall be set to
restrict unauthorized network access, and “spoofing”or “denial of service”attacks. Select internet service providers that have redundant
servers/systems, back-up power, routers with firewalls enabled and methods to identify and protect against “denial of service” attacks
(i.e., “spoofing”).

4
Section 1: Introduction
The LE4000 is a cellular communicator that sends alarm system information to a Sur-Gard System I-IP, II, III, IV or 5 receiver
through an LTE or 3G wireless network. This cellular communicator can be used with UL/ULC Listed compatible control units, as
indicated in the manufacturer's installation instructions.
The performance of the LE4000 depends greatly on cellular network coverage. Therefore, it should not be mounted without first per-
forming placement tests to determine the best location for reception (minimum of one blue/green LED ON). Optional antenna kits –
LTE-8ANT (8ft/2.4m), LTE-15ANT (15ft/4.6m), LTE-25ANT (25ft/7.6m) and LTE-50ANT (50ft/15.2m) are available.
Note: The LE4000 is designed to work with the Contact ID communication format as described in the SIA DC-05 standard, as well
as the SIA communications format as described in the SIA DC-03 standard. Before completing the field installation of the alarm mon-
itoring system please ensure communication with the supervising central station is successful by sending several events and getting
confirmation that they have been received.
1.1 Features
lPenta-Band LTE; Dual-band UMTS (BII/V) and LTE (B2/4/512/13)Radio
lAdvanced Carrier Selection
lCellular Signal Indicator
lLTE /3G / Internet communication with Sur-Gard SG-System I-IP / II / III / IV / 5
lCompatible with 4-digit or 10-digit Contact ID communication format as described in SIA DC-05 Standard and the SIA DC-
03 standard for 300 baud. Example of suitable compatible alarm panels:
DSC Models HS2128, HS2064, HS2032, HS2016, PC1864, PC1832, PC1616, PC4020.
lPanel Transmission Monitoring for up to four phone numbers
lSimulates landline
lSwitches automatically to the LTE or 3G network in the event of landline trouble (e.g., line down)
lDLS support for status, firmware updates and remote debug enable
lRemote Firmware Upgrade
lRemote Diagnostics
lCase and Wall Tamper
lPanel Format Detection
l2 Programmable Inputs
l2 Programmable Outputs
1.2 Technical Specifications
can be drawn from the UL/ULC Listed control panel or provided by an external UL/ULC Listed power supply (with battery back-up)
rated for the application (external power-limited source)
Power Supply Rating
Input Voltage Class: Class 2, power limited
Compatible External Power Adapters (2-prong): DSC ADP1310(W)-NAU (US) / ADP1310(W)-NA (Canada)
NOTE: For UL/ULC listed installations, the input rating for the external power
adapter is 120VAC/60Hz/0.4A.
Input Voltage/ Input Current (Nominal): 13.8VDC/700mA (when supplied by compatible external power adapter)
9-14VDC/500mA (use listed, compatible control panel or power supply)
Average Current: 40mA*
Peak Current (no battery): 180mA*
Peak Current (with battery): 350mA*
* Plus any curent draw from LE4000 + ve terminal
Battery: NiMH, rated 7.2V, 2.2Ah
Battery Charging Voltage (maximum): 9.1VDC
LE4000 Installation Manual

5
1.2 Technical Specifications
Battery Charging Current: 160mA
Battery Standby Time: 24 hours
NOTE: Battery must be replaced every 3-5 years.
Cellular
3G Bands B2, B5.
LTE Bands B2, B4, B5, B12, B13 (see Table 3-1 : Band Frequencies)
Antenna Gain 2.0 dBi
Environmental Specifications
Operating temperature: 0°C-49°C (32°F-120°F)
Humidity: 93% RH Maximum (non-condensing)
Mechanical Specifications
Dimensions (mm): 125mm (W) x 220mm (H) x 31mm (D)
Dimensions (inches): 4.9” x 8.7” x 1.2”
Weight (without battery): 400g / 1.2oz
Simulated Telco Loop Specifications
On-Hook Voltage: 12VDC
Off-Hook Current: 24mA
Loop Current: 25mA
Loop Resistance: 600 Ohms
Table 3-1 Band Frequencies
Band Transmit Band (Tx) Receive Band (Rx)
LTE B2 1850 - 1910 MHz 1930 - 1990 MHz
LTE B4 1710 - 1755 MHz 2110 - 2155 MHz
LTE B5 824 - 849 MHz 869 - 894 MHz
LTE B12 698 - 716 MHz 728 - 746 MHz
LTE B13 777 - 787 MHz 746 - 756 MHz
UMTS B2 1850 - 1910 MHz 1930 - 1990 MHz
UMTS B5 824 - 840 MHz 869 - 894 MHz

6
Section 2: Identification of Parts
2
5
36
14
13
10
8
2
9
11
12
15
14
7
1 Plastic casing
2 Anchor screw holes (3mm)
3 SIM card holder
4 LTE radio module
5 LTE external antenna*
6 Antenna mounting hardware
7 Wall tamper switch
8 Cover tamper switch
9 Status LEDs (see "Status LEDs" on page 11)
10 PC-Link connector
11 Battery connector
12 Terminal blocks
13 Cable entry
14 7.2V - 2.2Ah battery (optional)
15 Cable run knockout
* Use only DSC provided antenna.
LE4000 Installation Manual

7
Section 3: Installing the LE4000
Section 3: Installing the LE4000
C24 Communications Enrollment
The LE4000 requires enrollment with C24 Communications to operate. For more information, please visit www.connect24.com, con-
tact C24 Communications customer service at 1-888-251-7458 (US) / 1-888-955-5583 (Canada) or contact the central station to
inquire if they are a C24 Communications Master Reseller.
Note: Enrollment with C24 Communications should be performed before turning on the LE4000 unit.
Before inserting or removing the SIM card, please ensure the unit is turned off.
Step 1 - Initialize the LE4000 with C24 Communications
The LE4000 can be initialized with C24 Communications by:
web - www.connect24.com
mobile - m.connect24.com
To complete enrollment, a C24 profile, installer ID/PIN (or web credentials) and the 20-digit SIM number are required.
Note: The SIM activation process with the cellular carrier typically takes between five and ten minutes to complete.
Step 2 - Determine the Best Signal Location
1. Remove the front cover by inserting a screwdriver into each of the slots at the bottom of the enclosure and pushing down.
2. Apply power (DC and/or battery). The LE4000 is now in Placement Test mode.
Step 2a – SIM Card is Activated.
The red LED will be on solid, the blue LED will be off and the signal strength LEDs will display the average signal strength. In this
state, the LE4000 is registered to the cellular network.
Red Blue Blue/Green (Top) Blue/Green (Bottom)
ON OFF - -
If the signal strength is too low (bottom signal LED off or flashing), the LE4000 will move to Step 3 and scan for carriers with suf-
ficient signal strength and attach to the carrier. If the LE4000 is connected to a carrier with sufficient signal strength (minimum of bot-
tom signal strength LED on solid), it will move to Step 4.
Step 2b – SIM Card is Not Activated
The red LED will flash, the blue LED will be off and the signal strength LEDs will display the average signal strength.
Red Blue Blue/Green (Top) Blue/Green (Bottom)
FLASHING OFF - -
In this state, the LE4000 is unable to register to the cellular network because it is inactive. The signal strength indicated is from any
nearby cell tower (including cellular towers belonging to non-roaming partners) and does not necessarily reflect the signal strength of
the intended network. The LE4000 will remain in this state until the SIM is activated. Once the SIM is activated, the LE4000 will
move to Step 2a.
Step 3 – Carrier Scanning Due To Insufficient Signal Strength
The LE4000 will scan the surrounding cellular network and connect to the carrier to provide a signal strength of at least 7 CSQ. When
this action is being performed, all four LEDs will activate to show a scanning sequence. The LEDs will cycle from top to bottom and
then bottom to top. This cycle will continue until the LE4000 is connected to a carrier with a signal strength above 7 CSQ (minimum
of bottom signal strength LED on solid). This process can take several minutes.
The carrier scanning sequence repeats until complete.

8
Red Blue Blue/Green (Top) Blue/Green (Bottom)
FLASH ON OFF OFF OFF
OFF FLASH ON OFF OFF
OFF OFF FLASH ON OFF
OFF OFF OFF FLASH ON
OFF OFF FLASH ON OFF
OFF FLASH ON OFF OFF
FLASH ON OFF OFF OFF
Once this is completed, the LE4000 will move to Step 4.
Step 4 - Acquire C24 Communications Programming
The red LED will be on solid and the blue LED will flash. The flashing of the blue LED indicates that the LE4000 has requested pro-
gramming from C24 Communications and is waiting for a response.
Red Blue Blue/Green (Top) Blue/Green (Bottom)
ON FLASHING - -
Once remote programming is completed, the blue LED will switch to solid and the LE4000 will move to Step 5.
Step 5 – Receiver Initialization
The red LED and the blue LED are both solid and the signal strength LEDs are off.
Red Blue Blue/Green (Top) Blue/Green (Bottom)
ON ON OFF OFF
When the LE4000 sends a request to communicate with the central station, the top signal strength LED will begin flashing.
Red Blue Blue/Green (Top) Blue/Green (Bottom)
ON ON FLASHING OFF
When the central station communicates back with the LE4000, the top signal strength LED will turn on solid.
Red Blue Blue/Green (Top) Blue/Green (Bottom)
ON ON ON OFF
When the LE4000 sends a request to communicate with the next central station, the bottom signal strength LED will begin flashing.
Red Blue Blue/Green (Top) Blue/Green (Bottom)
ON ON ON FLASHING
When a signal is reveived back from the central station, The bottom signal strength LED turns on solid.
Red Blue Blue/Green (Top) Blue/Green (Bottom)
ON ON ON ON
LE4000 Installation Manual

9
Section 3: Installing the LE4000
If at least one of the central stations did not respond back to the communicator, the signal strength LED corresponding to that central
station will turn off. Once the initialization sequence is complete, the LE4000 will move on to steady state operation.
Step 6 - Mount the LE4000
Note: If using an LE4000 trim plate, snap the LE4000 back plate onto the trim plate before mounting to the wall. If flush mounting or
using with an extension antenna, remove the provided breakaway from the trim plate prior to mounting.
1. Using the mounting holes on the LE4000 backplate, mark the four screw locations. Drill the anchor screw holes. NOTE:
Check for cable conduits and water pipes before drilling.
2. Inspect the mounting surface. Ensure that the surface is flat and will hold the wall tamper closed when mounted. Using anchor
screws (not provided), mount the cabinet to the wall.
3. Run the cables through the cable entry [13] or through the cabinet cable run knockout [15].
4. Complete the connections on the terminal blocks [12].
5. Reattach the front cover [1] securely to the cabinet.
Note: Refer to the wiring diagram at the end of this manual.

10
Section 4: Connecting the LE4000
TIP (1) / RNG (2) External Telephone Line - If the LE4000 is being used as a back-up communicator, these terminals must be con-
nected directly to the incoming telephone line.
T1 (3) / R1 (4) Internal Telephone Line - These terminals must be connected to the TIP and RING of the control panel.
Zone 1 (5) and Zone 2 (7) Programmable Inputs - These terminals can be set up to trigger events. Refer to `Inputs' for details.
PGM1 (6), PGM2 (8) Programmable Open-collector Outputs - These outputs can be activated by programmed events. Refer to
‘Activating the Outputs’ for details. The maximum current sink of each output must not exceed 50mA.
DC in + (9), DC in - (10) Device Power Supply - These terminals must be connected to a rated power supply. Once the connections
are completed, connect the battery, [11] in Parts diagram, to a 7.2V, 2.2Ah battery.
Battery - Loosen the screw on the movable retaining clip and rotate counterclockwise until it is pointing at the bottom of the unit. If
removing an existing battery unclip the battery connector from the PCB and lift battery out.
CAUTION: Ensure when removing the battery to depress the locking tab before attempting to remove the battery con-
nector from the PCB. Failure to do so may result in damage to the connector and/or battery.
Insert new battery label side up and connect to PCB. Rotate the movable retaining clip clockwise until horizontal with the bottom of
the unit and tighten the screw with screwdriver.
When disposing of batteries, follow the instructions and precautions printed on the batteries, and contact your municipal offices for
information on the disposal of used batteries.
LE4000 Installation Manual

11
Section 5: Status LEDs
Section 5: Status LEDs
5.1 Operating Modes
The LE4000 features two distinct operating modes: Normal Mode and Service Mode. The unit will be in Normal Mode when the
cover tamper is in a restored state. If a cover tamper is present, the unit will be in Service Mode.
5.2 Normal Mode
The LE4000 interface has four status LEDs. The following describes the status LEDs when the communicator is in normal operating
mode (cover and wall tampers both in a restored state).
Red This LED indicates trouble conditions.
On (solid): Trouble Requiring Service
1 Flash: Wireless Network Trouble
2 Flashes: Battery Trouble
3 Flashes: Input Power Trouble
Blue This LED indicates cellular radio activity. When this LED is on (solid), a phone line trouble condition exists. This LED
turns on when the interface switches to the wireless network (due to a landline trouble condition). This LED will also
flash once when the LE4000 transmits a signal and twice it receives a kiss-off from the central station.
Note: If the LE4000 is programmed to be the primary communicator, the blue LED remains off, but still flashes during
the signal transmission as described above.
Blue/Green
(Top)
This LED indicates signal strength and network technology. If the LE4000 is operating in over an LTE channel, the
LED is blue. If the LE4000 is operating over a 3G channel, the LED is GREEN.
Blue/Green
(Bottom)
Blue / Green (Top) - This LED indicates signal strength and network technology. If the LE4000 is operating on an LTE
channel, the LED is blue. If the LE4000 is operating on a 3G channel, the LED is Green.
If this LED is off and the Red LED is on, the wireless network service is unavailable (NO SERVICE). This LED flashes
when wireless network reception is poor. If this LED is on, the LE4000 is able to communicate with the LTE or 3G
network.

12
5.3 Service Mode
To view detailed trouble information on the status LEDs, place the LE4000 in Service mode by removing the front cover. When in Ser-
vice mode, the status LEDs indicate troubles as follows.
Number of Flashes
Trouble TypesRED BLUE
1 OFF Wireless network trouble - unable to connect to cellular network
2 OFF Battery trouble - battery with low voltage output
3 OFF Input power trouble
1 Flashing Insufficient signal strength - poor location
2 Flashing Not used
3 Flashing C24 communication configuration trouble
1 ON Radio/SIM trouble - radio or SIM unresponsive
2 ON Receiver not available trouble
3 ON Supervision trouble
4 ON Case or wall tamper is open
OFF - No trouble
LE4000 Installation Manual

13
Section 6: Operating Principles
Section 6: Operating Principles
6.1 Simulated Landline Mode
The simulated landline provides the alarm control panel (with dialer interface) with a back up line in the event of PSTN line trouble.
Note: The LE4000 must be programmed as a back-up communicator for Simulated Landline Mode to operate.
If the voltage on the landline terminals (TIP/RNG) drops below 2.8V for a period of between 10 seconds and 45 seconds - depending
on the alarm control panel connected to the T1/R1 terminals- the LE4000 switches the connected telephone device to the cellular net-
work. After waiting between 30 and 40 seconds, it checks the landline for one of the following:
lIf the landline has been restored, the LE4000 switches the connected device back to the landline, OR
lIf the landline is still down, the LE4000 continues the simulation until the landline is restored. The LE4000 will not switch dur-
ing ongoing calls.
Note: When the landline is down, the LE4000 provides a dial tone to any device connected to T1 and R1, including any telephones on
the premises. The phones on the premises will not, however, be able to dial out over the LE4000.
6.2 Panel Transmission Monitoring (PTM)
The LE4000 can also monitor the panel’s attempt to communicate with the central station. If it determines that the panel is having dif-
ficulty, it switches the line to the cellular network. This feature is only active when the LE4000 is configured as a back up com-
municator. This feature is in addition to the regular line voltage detection.
The LE4000 monitors the phone line for four consecutive failed attempts within a 12-minute window. A failed attempt is assumed to
have occurred when a line seizure takes place during dialing (either the alarm panel or the customer telephone), but no 1400Hz tone
(Contact ID kiss-off) is sent from the receiver.
Once the conditions for a failed attempt are met, the LE4000 connects the panel to the cellular network to communicate the events.
When the LE4000 switches the line it stays in this mode until the panel hangs up. On the next event the LE4000 restarts the error
detection sequence before switching.
The LE4000 performs this sequence on any phone number that is detected on the line. Specific central station phone numbers can be
programmed into the LE4000 if desired. The phone number programmed in the LE4000 must match the number dialed by the panel
exactly. Up to four, 20-digit numbers can be added to your profile at Connect 24. If programmed, the LE4000 will only look for a
Contact ID kiss-off after these numbers are dialed. A Telephone Line Monitoring trouble (PGM output activation and/or reporting
code if applicable) is also activated and/or transmitted when the PTM is activated. A restoral is sent at the end of the call.
6.3 Wireless Communications Sequence
When an alarm is triggered:
lThe control panel goes off-hook.
lThe LE4000 asserts a dial tone.
lThe Control panel dials the number of the central station. Ensure that the alarm panel inserts a minimum one second pause, or
has Dial Tone Search enabled before dialing the number.
lThe LE4000 detects the DTMF dialing and stops dial tone.
Note: The LE4000 is unable to decode pulse dialing.
If the panel is programmed for Contact ID format:
lThe LE4000 sends the required Contact ID dual-tone handshake to the panel.
lAfter receiving the handshake, the control panel transmits an alarm message in Contact ID format.
lThe LE4000 decodes and transforms the Contact ID digits into an IP packet and sends it to the central station receiver over the
cellular network.
lThe central station receiver acknowledges the alarm and sends a command to the LE4000 to generate the corresponding
1400Hz Kiss-off signal for a minimum of 800 miliseconds.
After the LE4000 generates a Kiss-off signal, it sends the next alarm or, if no further alarms need to be sent, the control panel goes
on-hook.

14
6.4 Inputs
The LE4000 has four inputs that can be used to trigger specific communications. These events transmit using the Contact ID or SIA
format with Inputs 1-4 reporting as [991] to [994] respectively.
Default settings are:
INPUT 1- BURGLARY ZONE
INPUT 2 - SUPERVISORY ALARM
These inputs are normally open and activate when a short condition is detected between the terminal and the COM. Refer to the wiring
diagram at the back of this manual.
6.5 Outputs
The LE4000 has two programmable outputs to activate in response to the associated events. Refer to the LE4000 Wiring Diagram at
the back of this manual for more information.
6.5.1 Activating the Outputs
The LE4000 has two open collector outputs capable of a maximum of 50mA. Internal events on the LE4000 can trigger the outputs to
turn on an LED or activate an input on the host panel. The default settings are as follows.
OUTPUT 1 Wireless Module or Network Trouble - Output is normally high and will switch to ground when the LE4000 can not
communicate with the LTE or 3G network.
OUTPUT 2 General Module Trouble - Output is normally low and will switch to high when a Wireless Network trouble, Power
Supply/Battery trouble, and/or a Failure to Communicate (FTC) trouble is detected.
Note: PGM2 must be connected to the control panel as shown in "LE4000 Wiring Diagrams" on page 22. Program the control panel
input Zone/Point as 24hr ‘Supervisory’ with keypad-only notification when activated. Output 2 on the LE4000 must be set as ‘Active
High’.
Note: Once an output has been activated automatically, it will not restore its state until all the causes of activation are cleared.
6.6 Reporting Codes
LE4000 Reporting Codes CID SIA Programmable Comments
Zone 1 Activation E130 991 FA 991 YES Delayed 24 Hour Fire *
Zone 1 Restoral R130 991 FH 991 YES Delayed 24 Hour Fire Restore *
Zone 2 Activation E300 992 PA 992 YES Panic Alarm *
Zone 2 Restoral R300 992 PH 992 YES Panic Alarm Restore*
PSTN Line Down E351 000 LT 000 FIXED Telco 1 Fault
PSTN Line Restoral R351 000 LR 000 FIXED Telco 1 Fault Restore
Input Loss E337 000 YP 000 FIXED Power Supply Trouble
Input Restoral R337 000 YQ 000 FIXED Power Supply Trouble Restore
Low Battery Alert E338 000 YT 000 FIXED Transmitter Battery Trouble
Low Battery Restoral R338 000 YR 000 FIXED Transmitter Battery Restore
Periodic Test E603 XXX RP XXX FIXED Test Transmission <Receiver Path>
Periodic Test with Trouble E608 XXX RY XXX FIXED Test Transmission <Receiver Path>
Radio Activation R552 000 RS 000 FIXED Remote Programming Successful
Internal Buffer Full E624 000 JL 000 FIXED
LE4000 Installation Manual

15
6.7 Swinger Shutdown
LE4000 Reporting Codes CID SIA Programmable Comments
FTC Restoral R354 000 YK 000 FIXED Communications Restored
Firmware Update Successful R901 000 LS 000 FIXED
Firmware Update Fail E902 000 LU 000 FIXED
Firmware Update Begin E901 000 LB 000 FIXED
System Tamper E145 000 ES 000 FIXED Expansion Module Tamper
System Tamper Restore R145 000 EJ 000 FIXED Expansion Module Tamper Restore
* C24 Communications default value
6.7 Swinger Shutdown
To prevent "runaway" signals to the central station, the LE4000 is equipped with Swinger Shutdown which limits certain trouble
events to a maximum of four reports every 24 hours. At midnight, the condition restores and the counter is reset. Swinger Shutdown
applies to the following trouble conditions:
lSystem Tamper/Restore
lLow Battery Trouble/Restore
lTLM Trouble/Restore
lInput Power Trouble/Restore
lFTC Restore
lZone 1 and 2 input alarm / restore
6.8 Hardware Default
A hardware default is required in order to update the unit with the latest configuration from C24 Communications. To perform the
hardware default, follow these steps:
lThe device was originally programmed incorrectly.
lThe unit was installed at a different location and then relocated to a new site.
lA SIM card is being swapped.
To perform the hardware default, follow these steps:
1. Power down the unit and remove all connections to Zone1, Zone 2, PGM1 and PGM2. Note: When removing the battery,
depress the locking tab before attempting to detach the battery connector from the PCB. Failure to do so may result in damage
to the connector and/or battery.
2. Connect a wire between Z1 (terminal 5) and PGM1 (terminal 6).
3. Wait for 20 seconds and then completely power down the unit.
4. Disconnect the wire between the Zone and PGM terminals.
Note: If the unit has previously received programming from C24 Communications, a hardware default is required to initiate the down-
load of the latest configuration. Failure to do so results in the unit transmitting with the previously programmed configuration. A hard-
ware default must be performed when the SIM card is swapped.
6.9 Communicator Reset/Update
The device firmware can be updated over Cellular or PC-Link:
lWhen the firmware update begins, all LEDs are ON.
RED BLUE Blue/Green (Top) Blue/Green (Bottom)
ON ON ON ON
lDuring the firmware update process, the LEDs cycle individually in a chaser pattern (different from the Advanced Carrier
Selection pattern).

16
RED BLUE Blue/Green (Top) Blue/Green (Bottom)
FLASH ON OFF OFF OFF
OFF FLASH ON OFF OFF
OFF OFF FLASH ON OFF
OFF OFF OFF FLASH ON
FLASH ON OFF OFF OFF
OFF FLASH ON OFF OFF
OFF OFF FLASH ON OFF
OFF OFF OFF FLASH ON
lThe unit automatically restarts after a successful update.
Note: Several resets take place during a single Firmware update session.
Note: The unit re-requests programming after a firmware update; the version number is updated and viewable via C24 Com-
munications.
Note: Unit must not be powered down while a firmware update is in progress.
Note: LE4000 will not process remote firmware update requests while the following troubles are present.
• Input Power Trouble
• Low Battery Trouble
6.10 Low Power Radio Shutdown
When the battery voltage reaches the low battery threshold of 6V, the LE4000 turns off the radio to prevent unnecessary network
registrations. In this state, no events are communicated.
Radio shutdown is indicated by the LEDs as follows:
lRed LED indicates low battery trouble.
lTwo RRSI LEDs blinking on/off together indicates the radio is not ready.
6.11 SMS Command and Control
To enable SMS control of the security panel, do the following.
Note: UL/ULC has not investigated this functionality and it shall not be used for UL/ULC certified installations.
6.11.1 Arming/Disarming the Security Panel
1. Set a PGM output to Remote Arming in C24 Communications.
2. Ensure this PGM output is connected to a relay to their security panel zone.
3. Set up the zone on the security panel as Momentary or Maintained arming.
lFor Momentary key switching, configure the Communicator PGM with a time field of 05. In this configuration, both
arm and disarm generate the pulse.
lFor Maintained key arming, configure the Communicator PGM with a time field of 00.
4. Optionally, the communicator can detect panel arm state by configuring a panel PGM output to detect arm state, then con-
necting that output through a relay to a communicator zone also configured to follow panel arm state.
6.11.2 Remote Control of PGM
1. Set one or both PGM outputs to Remote Control PGM configuration. A PGM can be latched or timed:
lSetting the PGM timer to 00 causes the PGM to be latched. The PGM will not turn off unless the turn off command
is received.
lSetting the PGM timer to a value between 1 and 255 seconds causes the PGM to be timed. The PGM activates for the
programmed duration.
LE4000 Installation Manual

17
6.11.2 Remote Control of PGM
2. Via C24 Communications, program the phone number and access code used for SMS command and control.
lUp to 6 different phone numbers can be programmed to perform SMS command and control.
lThe password can be 4 to 8 alphanumeric characters and is not case sensitive.
The SMS command and control can be sent in the following format:
For arming/disarming the security panel
Arm <access code>, example Arm 12345678
For activating/deactivating a specific PGM
Activate <PGM #> <access code>, Activate 1 12345678
The following SMS command and control operations are available.
Arming
Language Command Label (shall not be case sensitive)
English Arm
French Armement
Spanish Armado
Disarming
Language Command Label (shall not be case sensitive)
English Disarm
French Desarmement
Spanish Desarmado
Activate PGM
Language Command Label (shall not be case sensitive)
English Activate
French Activation
Spanish Activar
Deactivate PGM
Language Command Label (shall not be case sensitive)
English Deactivate
French Desactivation
Spanish Desactivar
Status Request
Language Command Label (shall not be case sensitive)
English Status Request
French Etat Démandé
Spanish Petición de Estado
Invalid command is sent when no zones are programmed to read security arm status.

18
Help
Language Command Label (shall not be case sensitive)
English Help
French Aide
Spanish Ayuda
Help displays all available commands for the selected language.
6.12 Phone Number Call Direction
The user has the ability to program the PTM phone numbers to receiver group 1 or 2.
The number programmed in the Communicator must also be programmed as the panel phone number. When the communicator detects
the phone number, it communicates to the receivers of the corresponding group.
Note: If no PTM phone number is programmed, all panel calls go to Receiver Group 1.
LE4000 Installation Manual

19
Section 7: Troubleshooting Guide
Section 7: Troubleshooting Guide
Powering up the LE4000 – when powering up the LE4000, always connect the battery (if used)first before connecting primary DC
power from the control panel or transformer.
Wiring Primary – R-1/T-1 of LE4000 to RING/TIP of control panel, DC power from control panel or DC transformer to DC input,
backup battery.
Wiring Backup – Incoming line to RING/TIP on LE4000, R-1/T-1 of LE4000 to RING/TIP of control panel, R-1/T-1 of control
panel to house phones, DC power from control panel or DC transformer to DC input, backup battery.
Testing Communications – when the LE4000 transmits a signal for the control panel, or for an internal transmission, the BLUE
light will flash one time when the signal is transmitted and two times when it gets a kiss-off.
SIM – the SIM should be activated at least 24 hours prior to installation. The LE4000 will show signal strength with an inactive SIM,
however it will display the signal strength of any available wireless network. The SIM must be active to ensure the signal strength dis-
played is that of the wireless network provider for which the SIM belongs to.
Panel Programming – the control panel should be programmed to communicate Contact ID or SIA exactly the same way it would be
programmed to communicate Contact ID or SIA over the telephone line.
Blue/Green
LED Status
What it
means:
CSQ Values Signal Strength Status
Both Signal Strength LEDs
ON
Excellent Sig-
nal Strength
14+ Unit can be installed in the current mounting location.
Top LED FLASHING with
bottom LED ON
Excellent Sig-
nal Strength
11-13 Unit can be installed in the current mounting location.
Bottom LED ON Good Signal
Strength
7-10 Unit can be installed in the current mounting location.
Bottom LED FLASHING Poor Signal
Strength
5-6
(no trouble)
1-4
(with trouble)
lEnsure the antenna cable is plugged securely into the radio
connector.
lIf the SIM is active, connect a battery to the unit and test
various locations for good/excellent signal strength.
lConnect an antenna extension kit (LTE-8ANT, LTE-15ANT,
LTE-25ANT, LTE-50ANT).
Both LEDs OFF No Signal
Strength
0lIf the red LED is also FLASHING, refer to the RED LED
chart.
lVerify SIM card is activated.
lEnsure the antenna cable is plugged securely into the radio
connector.
lIf the SIM is active, connect a battery to the unit and test
various locations for good/excellent signal strength.
lConnect an antenna extension kit (LTE-8ANT, LTE-15ANT,
LTE-25ANT, LTE-50ANT).
Both LEDs FLASHING
ON/OFF together
Signal Strength
is invalid
N/A Radio is in process of network registration.
Both LEDs
ALTERNATING
Radio Reset
Sequence
N/A Radio is performing a Reset. If the issue persists, please verify the SIM
card is inserted correctly.
Blue LED Status
(Normal Mode)
What It Means: Wireless Communicator Status/Communication Indicator
Blue LED ON When used as a backup communicator, the blue LED is ON when a phone line is not connected to the LE4000
TIP and RING, or the line voltage goes below 2.8Vdc.
Blue LED OFF A good phone line (more than 2.8 Vdc detected across the LE4000 TIP and RING terminals) is connected to the
LE4000.
Blue LED
FLASHING
The blue LED will flash one time when the LE4000 transmits a signal and two times when a kiss-off is received.

20
Note: The Blue LED is always OFF when the LE4000 is used as the primary communicator.
# of
Flashes
Trouble Type Trouble Notes
Red Blue
ON ON No Signal Strength lVerify SIM card is activated.
lEnsure the antenna cable is plugged securely into the radio connector.
lIf the SIM is active, connect a battery to the unit and test various locations for
good/excellent signal strength.
lConnect an antenna extension kit (LTE-8ANT, LTE-15ANT, LTE-25ANT,
LTE-50ANT).
1 OFF Wireless Network Trouble lEnsure the SIM card has been activated.
lThe antenna cable should be plugged securely into the radio connector.
lEnsure there is good signal strength (at least one green light ON).
lVerify the installation area is not experiencing a network outage.
2 OFF Battery Trouble lIf a battery is not used in the installation, ensure that the "Internal Battery
Connected" is not selected in C24 Communications.
lIf a battery is used in the installation, verify the battery is connected properly
lMeasure the battery under load and verify it is charged to at least 7.2VDC. If
not, wait at least 1 hour for the battery to charge.
lRemove the battery and measure the voltage; the voltage should be at least
7.2VDC.
lVerify the input DC supply is rated at 13.8VDC @ 180mA minimum.
lReplace battery
3 OFF Input Power Trouble lEnsure the power source connected to the LE4000 is providing 13.8VDC @
180mA.
1 FLASH Insufficient Signal Strength lEnsure the antenna cable is plugged securely into the radio connector.
lIf the SIM is active, connect a battery to the unit and test various locations for
good/excellent signal strength.
lConnect an antenna extension kit (LTE-8ANT, LTE-15ANT, LTE-25ANT,
LTE-50ANT)
2 FLASH Not Used
3 FLASH C24 Communications Con-
figurations Trouble
lEnsure the SIM card is activated and correctly initialized through C24
Communications.
1 ON Radio/SIM Trouble lEnsure the SIM Card is inserted correctly and firmly.
lEnsure the antenna cable is plugged securely into the radio connector.
2 ON Receiver Not Available Trouble lContact the monitoring station to verify that the LE4000 programming is
correct (port, IP address, DNIS).
lContact your central station to verify they are not experiencing any receiver
issues.
3 ON Supervision Trouble lContact your central station to verify they are not experiencing any receiver
issues.
4 ON Tamper Trouble lEnsure the front cover is secured and the case tamper is closed.
The Red light flashes to indicate various trouble conditions outlined previously. If multiple trouble conditions are present, the red LED
flashes according to the highest priority trouble. For example, if both a LE4000 wireless network trouble (one flash) and a low battery
trouble (two flashes) are present; the red LED flashes one time. Once the LE4000 wireless network trouble condition is corrected, the
red LED begins flashing two times to indicate the low battery trouble.
LE4000 Installation Manual