Dune HD Duo 4K User manual

UHD 4K and HEVC Enabled IPTV/VOD/OTT Media Player
User Manual

Introduction
Dune HD Duo 4K is an advanced solution for playback of 4K and Full HD video, high-
quality audio, IPTV and VOD content, digital TV channels.
This media player sets an entirely new standard for home entertainment. It supports
the majority of digital audio and video formats, including the most modern HEVC
video codec with one billion colors (10-bit color encoding), all modern 3D video
standards such as MVC, Side-by-Side and Top-and-Bottom, audiophile HD audio
with high resolution up to 24-bit / 192 KHz, etc.
Dune HD Duo 4K is equipped with two internal 3.5" SATA HDD racks with hot-swap
support, three USB ports, SD card slot, 1Gbit Ethernet, 802.11n Dual Band 2T2R
Wi-Fi, built-in DVB-T/T2/C tuner (option), built-in Z-Wave controller (option), and a
variety of advanced audiophile features, including the famous ESS SABRE32
Reference DAC, XLR balanced stereo audio output, S/PDIF audio input, USB audio
input (option).
Key Features
џHi-end media processor: Sigma Designs SMP8758 chip from the famous
vendor of high-end media processors, with the new Dual Core ARM CPU (4x
more power than before)
џ4K video playback: Decode 4K video content in various popular formats
(including H.265 10-bit) (up to 4Kp30)
џ4K video output: Output 4K content with pixel-to-pixel precision to 4K TV
џSD/HD to 4K conversion: Automatically increase resolution of SD/HD content
to 4K
џVXP: Professional-grade video processing engine for the best possible picture
quality of any content
џHEVC: Play video encoded using the latest H.265 codec (2x picture quality
increase over H.264)
џ10-bit color encoding: Play video encoded using the newest 10-bit H.265
standard
џBlu-ray menu: Enjoy full Blu-ray menu navigation or use simple BD Lite menu at
your discretion
џTrue 24p output: Ensure perfectly smooth playback of Hollywood movies due
to full support for 24p (23.976) framerate
џAdvanced media player: Play video in MKV and other modern video file
formats, including top quality 4K and HD with very high bit rates (100 Mbit/s+)
џ3D video: Play all popular 3D video formats, including MVC, SBS, Top/Bottom
DUNE HD DUO 4K
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USER MANUAL
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џHD audio: Output studio-quality high definition audio tracks (Dolby TrueHD,
DTS HD MA) to your a/V receiver
џDolby Atmos 3D audio: Enjoy the newest 3D audio format from Dolby using
Dolby Atmos pass-through capability
џHi-End music: Play very high-quality (up to 192 KHz / 24-bit) music files in
various formats (FLAC, Monkey's Audio APE, WAV/PCM, Super Audio CD, etc)
џNetwork player: Connect to local network and play content directly from PC or
NAS via UPnP, SMB, or NFS
џHDD player: Play content from any HDD (internal, USB, NAS) of any size
(including the newest 6TB+ HDD models)
џTwo HDD racks with hot-swap function: Easily and quickly insert and
exchange internal 3.5" SATA HDDs for nearly unlimited storage capacity
expansion
џSilent cooling: Enjoy efficient and silent cooling of your internal HDDs due to
120mm high-end ultra-low-noise fan
џBuilt-in storage: 8GB flash memory for applications and system needs
џUSB ports: Conveniently connect USB HDDs, USB flash drives, USB card
readers, USB hubs and other USB devices
џSD card slot: Conveniently use SD memory cards
џFull range of A/V output connectors: HDMI output, S/PDIF optical audio
output, S/PDIF coaxial audio output, analog stereo audio output, composite
video output
џ1Gbit Ethernet port: Ensure the best performance when connecting to your
local network via cable
џ802.11 Wi-Fi with both 2.4 GHz support and 2T2R (two antennas): Ensure
the best performance when connecting to your local network via air
џDVB-T/T2/C tuner (option): Watch and record digital terrestrial or cable TV
channels (free-to-air broadcasts)
џIR extender: Easily organize hidden installation of the media player when
needed via included external IR eye
џControl4: Integrate seamlessly into Smart Home installations based on
Control4 technology via ready-to-use Control4 driver

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Audiophile Features
џAudiophile-grade audio DAC: Enjoy audio quality of the famous ESS
SABRE32 Reference DAC (ES9018K2M)
џDual audio output: Use standard stereo RCA connectors or balanced XLR
connectors
џXLR balanced stereo output: Use professional ultra-low-noise analog audio
connection
џGalvanically isolated connectors: Benefit from reduced noise and jitter on
all S/PDIF connectors (including coaxial S/PDIF output and coaxial S/PDIF input)
џAudio inputs: Use Duo 4K as a high-quality audio DAC by connecting external
digital audio sources via S/PDIF or (optionally) USB
Other Features
џIPTV: Watch and record IPTV channels
џInternet radio: Listen and record Internet radio stations
џApplications: Easily install various applications and plugins with additional
functionality from Dune Store or third parties
џFile browser: Convenient file browser with powerful file management features
(copy, move, delete, rename, organize, sort)
џPlaylists: Build playlists from folders or use your own playlists, with repeat and
shuffle functions
џJukebox: Use various Jukebox applications to organize your media collection
into a convenient user interface with cover-art browsing
џCustomizable user interface: Enjoy a variety of user interface skins,
customization options and Jukebox applications
џInternet browser: View Internet web sites on your TV using the built-in web
browser
џHLS: Ensure the best quality of Internet video using Apple HLS adaptive bitrate
streaming protocol
џDASH: Get access to the newest Internet video services using MPEG-DASH
adaptive bitrate streaming protocol
џVideo output flexibility: Output video in any resolution (from SD to 4K) and
framerate (from 24p to 60)
џVideo upscaling: High-quality upscaling of DVD and any other SD video
content to 4K, Full HD (1080p) and other HD resolutions
џAuto framerate: Output video with original framerate to ensure absolute
smooth playback for all kinds of content
џAuto resolution: Get maximum possible video quality when connecting to
advanced TV / video processing equipment
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џDune Network Playback Accelerator: Special optimizations ensuring best-
in-class network playback performance and enabling smooth playback of any
supported kind of media content via any network protocol (including NFS and
SMB)
џBuilt-in NAS function: Access files on attached storage devices (HDD, USB
drive, etc) from local network (via SMB, FTP, UPnP/DLNA)
џWi-Fi access point: Use media player as a Wi-Fi access point and Internet
router
џIP control: Control media player from PC or iOS/Android mobile devices and
integrate with various Smart Home environments
џiOS and Android apps: Use a variety of available companion applications for
iOS/Android mobile devices
DUNE HD DUO 4K

Package Contents
23
46
1. Dune HD Duo 4K media player
2. Remote control
3. HDMI cable
4. Ethernet cable
5. IR extender cable
6. Power supply cord
7. 2 x Wi-Fi antennas
8. User manual
1
78
NOTE: Additional items (optional) may be included into the package, depending
on player configuration, region, and distributor.
5
6
USER MANUAL
LIGHT
TV
ENTER
POP UP
MENU
INFO
TOP
MENU
RETURN
V+
V-
P+
P-
SETUP
RECENT
SEARCH
TV MOVIES MUSIC
SUBTITLE MODE AUDIO
ZOOM
REC
AV IN TV POWER
TV INFO SET
ABCD
CLEAR SELECT
cap / num
.:/
ghi
pqrs
abc def
jkl mno
tuv

7
1
4 5 6 7 8
1. DVB-T/T2/C RF input (option)
2. DVB-T/T2/C RF loop output (option)
3. XLR balanced analog stereo output
4. Analog stereo output
5. Coaxial S/PDIF audio input
6. USB audio input (option)
7. HDMI output
8. Coaxial S/PDIF audio output
9. Optical S/PDIF audio output
10. Composite video output
11. Ethernet 10/100/1000
12. 2xUSB 2.0 host
13. IR extender port
14.100-240V AC input
15. Wi-Fi antennas
Designed and made by DUNE HD
S/PDIFAUDIO IN
USB IN
(option)
S/PDIF
IN CVBS
ANTENNA
15
1
4 118 14
2 3 5 6 7 9 10 12
13
Front View
Rear View
2 3
1. Left HDD rack
2. Display
3. Right HDD rack
4. On/off button
5. LED indicator
6. Control buttons
7. SD card slot
8. USB 2.0 host
DUNE HD DUO 4K

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LIGHT
TV
ENTER
POP UP
MENU
INFO
TOP
MENU
RETURN
V+
V-
P+
P-
SETUP
RECENT
SEARCH
TV MOVIES MUSIC
SUBTITLE MODE AUDIO
ZOOM
REC
AV IN TV POWER
TV INFO SET
A B CD
CLEAR SELECT
cap / num
.:/
ghi
pqrs
abc def
jkl mno
tuv
USER MANUAL
Remote Control
LIGHT — turn the remote control backlight on/off.
POWER — turn the player on/off.
TV section (UP, DOWN, AV IN, TV INFO, TV POWER,
SET) — programmable buttons to control TV or other
external equipment; use SET button to learn the other 5
buttons.
TV, MOVIES, MUSIC — hot keys to quickly access TV
channels / Movies / Music functionality (when available).
(PLAY), (PAUSE), STOP, (NEXT), (PREV),
(FWD), (REW), REC, ZOOM, SUBTITLE, AUDIO,
MODE — control the playback and some other player
functions.
Arrows    , ENTER, RETURN, TOP MENU, POP
UP MENU, INFO — main buttons for controlling the player
(navigate across the items on the screen, open/use the
currently selected item, go back to the previous screen, go
to the main menu, show/hide popup menu with actions for
the currently selected item or the current player state,
show/hide information about the currently selected item or
the current player state, control some other player
functions).
V+/V- (volume up / volume down) — adjust the volume.
P+/P- (page up / page down) — scroll up and down in
various lists, switch to the next/previous TV channel, control
some other player functions.
MUTE — turn the sound on/off.
RECENT — switch to recently watched channels/movies
or other recent items.
SETUP — enter/leave the setup menu; adjust playback
settings during playback.
SEARCH — access the search / time search functions.
MOUSE — toggle virtual mouse (if available).
0–9 — enter numbers and text; control some other player
functions.
CLEAR — delete the last entered character, delete the
currently selected item, control some other player
functions.
SELECT — switch text input mode, add the item to the
selection list, control some other player functions.
A (Red), B (Green), C (Yellow), D (Blue) — control various
player functions.

9
Installation
Ensure there is enough space around the player for proper cooling. The space at
each side should be not less than 10 cm. When installing the player in an enclosed
cabinet, please ensure proper airflow and cooling inside the cabinet.
When installing the player in a hidden location, such as enclosed cabinet, you can
use the IR extender cable to allow the infrared signal from the remote control to reach
the player.
Getting Started
Ensure the RC has batteries installed.
Connect the player to your TV and to other A/V equipment in an appropriate way. Use
HDMI connection to get the best possible quality of video and audio. Make sure to
switch off the player and all relevant A/V equipment before connecting them. Ensure
your TV and other A/V equipment are configured to use proper inputs. Connect the
power cord to the player and switch the player on using the power switch on the back
panel of the player.
The player will perform its initial loading procedure, which may take up to about 1
minute. During the loading procedure, "DUNE HD" logo is shown on the TV screen.
If you do not see "DUNE HD" logo on the TV screen when you switch on the player, it
may mean some problem with the connection between the player and the TV or that
a wrong video input is chosen in the TV or A/V receiver/switch. In this case, recheck
the cables and the settings of the TV or A/V receiver/switch, or try to use different
cables or a different way of connecting the player to the TV.
If you see "DUNE HD" logo on the TV screen when you switch on the player, but then
the picture disappears and the other picture does not appear during at least 10
seconds, it may mean that a wrong video output mode is configured in the player. In
this case, press the "MODE" RC button, and then press one of the RC buttons "1",
"2", "3", "4" or "5" to switch to a different video output mode (see "Quick Setting of
Video Output Mode" for more information).
Finally, you should see the initial setup wizard, which will allow you to perform the
initial player configuration. After that you should see the main screen of the player
menu. The main screen shows menu items which allow the use of different player
functions and access to all storage devices and network drives connected to the
player.
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Adjust the player settings as needed using "Setup" menu.
Quick Setting of Video Output Mode
The “MODE” RC button allows quick setting of video output mode without entering
the player setup menu. This way of video output configuration may be required if you
see no picture on the screen after connecting your player to a TV.
Press the “MODE” RC button and then one of the RC buttons “1”, “2”, “3”, “4”, or “5”
to switch to one of the following video output modes respectively:
1. Composite PAL
2. Composite NTSC
3. HDMI, 480i, 60 Hz
4. HDMI, 720p, 60 Hz
5. HDMI, 1080i, 60 Hz
After you see a picture on the TV screen, press the “ENTER” RC button, and then go
to the player setup menu to perform a more precise configuration of the video output
mode if needed.
NOTE: The procedure of quick setting of video output mode cannot be used during
playback and in some other cases. To ensure this procedure can be used, switch the
player off, then switch the player on, and then wait about 1 minute to ensure the
player loading is finished. After that press the "STOP" RC button to ensure playback
is stopped. Then use the "MODE" RC button.
Using USB Drives
To use a USB drive, attach the USB drive to a USB port of the player.
The player shows items corresponding to the attached USB drives in the "Sources"
section of the player menu.
When connecting a USB drive requiring significant power (such as USB HDD), use an
external power supply for the USB drive. Power provided by the USB ports of the
player may not be enough for correct functioning of the USB drive.
NOTE: Do not disconnect or switch off the USB drive when some write operation is in
progress.
USER MANUAL

11
Using Internal HDDs
You can insert one or two 3.5" SATA HDDs into the player.
To insert an HDD into the player, open the HDD rack door, insert the HDD into the
HDD rack and close the HDD rack door. The player shows items corresponding to
the inserted HDDs in the "Sources" section of the player menu.
It is recommended to use “green” HDD models with small RPM value, small heat
emission, and small power consumption. For more information, please see here:
http://dune-hd.com/support/hw_compat/
To remove an internal HDD, open the HDD rack door and remove the HDD.
NOTE: Do not remove the HDD when some write operation is in progress.
Using SD Memory Cards
To use an SD memory card, insert the memory card into the SD card slot of the player.
The player shows an item corresponding to the attached SD memory card in the
"Sources" section of the player menu.
Some SD memory cards may not be recognized by the player or may work
incorrectly; in such a case, use other models of SD memory cards.
NOTE: Do not eject the SD memory card when some write operation is in progress.
Formatting HDD
To format an HDD attached to the player, select the HDD item in “Sources” section of
the player menu, press the “INFO” RC button and choose “Format Disk” (to format
the entire disk) or “Format Partition” (to format an already existing disk partition only).
Then choose the type of file system: if you want to use the HDD only with the player,
“EXT3” is typically a good choice; if you want to connect the HDD to a Windows PC,
“NTFS” is typically a good choice. The player will format the disk. To format an
unformatted HDD, just press the “ENTER” RC button on the HDD item.
NOTE: To use disks formatted by the player into “EXT2” or “EXT3” file system on a
Windows PC, you may need to install additional software on the PC, such as
“EXT2FSD” (http://www.ext2fsd.com/).
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Accessing Network Drives
To connect a network drive using SMB or NFS protocol, go to “Sources” section of
the player menu, press the “POP UP MENU” RC button, and choose “Create
Network Folder”, then fill the parameters of the network drive as needed. The player
will show an item corresponding to the configured network drive on the main screen.
To browse the list of network resources accessible via SMB or UPnP protocols, use
“Network Browser” item in “Sources” section of the player menu.
NOTE: If some network resources are not shown by the player, you may need to wait
some minutes and then retry (or press the “POP UP MENU” RC button and choose
“Refresh” command).
Switching the Player On and Off
To switch the player on and to switch it off completely, use the power switch on the
rear panel of the player.
To put the player into the standby mode, press the “POWER” RC button or the
“on/off” button on the front panel. To exit the standby mode, press any of these
buttons again.
Depending on the player settings (see the player setup menu), the "hardware
standby" or "software standby" mode may be used.
In the "hardware standby" mode, almost complete power-off takes place and the
player consumes almost no power.
In the "software standby" mode, the player produces no signal on the video output,
but is still functioning. For example, if you have some storage devices connected to
the player, you may still access them from network ("NAS" function of the player).
Exiting the "software standby" mode takes just a few seconds. When the player is in
the "software standby" mode, it still consumes significant power. It is not
recommended to keep the player in the "software standby" mode for a while if you do
not need it.
NOTE: After switching the player off completely or putting the player into the
"hardware standby" mode, it is recommended to wait about 1 minute before
switching it on again.
USER MANUAL

13
Built-in NAS (Network Attached Storage) function
The player can work as a file server, i.e. you can access storage devices connected to
the player (internal HDD, USB drives) from the local network using FTP and SMB
protocols. For example, you can copy files to the player directly from a PC or other
device in the local network. On a Windows PC, just type "ftp://ip_address" or
"\\ip_address" in the Windows explorer, where "ip_address" is the IP address of the
player. The IP address of the player can be found in “Setup / Information” menu.
Built-in Wi-Fi Access Point function
The player can work as a Wi-Fi access point or Wi-Fi router. I.e. the player can
connect to Internet via Ethernet and create its own Wi-Fi network which can be used
by various devices (such as mobile phones, tablets, notebooks, etc) to communicate
with the player and with each other and to access Internet. In order to use this, enable
“Wi-Fi access point” function in “Setup / Network” menu.
Using Audio Input
The player has coaxial S/PDIF audio input and USB audio input ports.
Using these audio input ports, the ESS SABRE32 Reference DAC built-in into
the player can be used to output digital audio streams from external audio sources.
To use coaxial S/PDIF audio input, connect it to the the coaxial S/PDIF audio output
of an external audio source.
The USB audio input is optional. In the default player configuration, the USB
audio input port is present on the rear panel of the player, but is not functioning
and is reserved for a future hardware upgrade.
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Limitations
Compatibility of the player with a particular hardware (A/V equipment, network
equipment, disk drives, etc) may depend on various factors (particular hardware
model, specifics of hardware installation and usage, configuration of the player and
the hardware, etc). If the player does not work correctly with a particular hardware, try
to adjust the configuration of the player or hardware, try to use the hardware in a
different way, or try to use some other hardware.
Compatibility of the player with a particular media content (files, discs, etc) may
depend on various factors (specifics of media content encoding, specifics of the
configuration of the player, etc). If the player does not play correctly a particular
media content, try to adjust the configura
Updating Your Player and Getting More Information
Please check here for updated versions of player firmware (which may improve
player functioning and extend player possibilities): http://dune-hd.com/firmware/
You can also connect the player to Internet and use the online firmware upgrade
function, see “Setup / Misc / Firmware Upgrade” menu.
Please check here for more detailed and up-to-date documentation and information
on player usage:
http://dune-hd.com/manuals/
http://dune-hd.com/support/
http://dunehd-europe.com/support/
USER MANUAL

15
WARNING
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications to this device not explicitly approved by
manufacturer could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
To comply with FCC RF exposure compliance requirements, this grant is
applicable to only mobile configurations. The antennas used for this transmitter
must be installed to provide a separation distance of at least 20 cm from all
persons and must not be co-located or operating in conjunction with any other
antenna or transmitter.