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p/n: 164001127
Revision 01
Installation and Operation Manual
Eaton©Static Transfer Switch 2000A 3-Pole
Eaton reserves the right to change specifications without prior notice Eaton is a registered trademark of Eaton Corporation or its
subsidiaries and affiliates PDI, JCOMM, Quad-Wye, ToughRail Technology, and WaveStar are registered trademarks of Power
Distribution Inc All other trademarks are property of their respective companies
©Copyright 2023 Eaton, Raleigh, NC, USA All rights reserved No part of this document may be reproduced in any way without the
express written approval of Eaton
IMPORTANT SAFETY INSTRUCTIONS - SAVE THESE INSTRUCTIONS
This manual contains important instructions that you should follow during installation and maintenance
of the UPS. Please read all instructions before operating the equipment and save this manual for
future reference.
CONSIGNES DE SÉCURITÉ IMPORTANTES — CONSERVER CES INSTRUCTIONS
Ce manuel comporte des instructions importantes que vous êtes invité à suivre lors de toute
procédure d installation et de maintenance de la UPS. Veuillez consulter entièrement ces instructions
avant de faire fonctionner l équipement et conserver ce manuel afin de pouvoir vous y reporter
ultérieurement.
This is a product for restricted sales distribution to informed partners (EN/IEC 62040-2). Installation
restrictions or additional measures may be needed to prevent electromagnetic disturbances.
Dear Customer,
On behalf of everyone at Eaton, we thank you for partnering
with us, and trusting us to maintain your business continuity
and preventing downtime at your facility.
Our suite of backup power, power distribution and power
management products are designed to protect you from a host
of threats including power outages, surges, lighting strikes, and
enable you to monitor and control your power infrastructure.
We trust that your Eaton 9395 Uninterruptible Power Supply
system, will deliver high quality, reliable backup power for your
business, and we are committed to your success.
Please read this Installation and Operation Manual, which
details the installation, and operation processes for your
uninterruptible power supply system.
Thank you for choosing Eaton!
Eaton End-User License Agreement
IMPORTANT, READ CAREFULLY. THIS END USER LICENSE AGREEMENT (THE “AGREEMENT”) IS
A BINDING CONTRACT BETWEEN YOU, THE END-USER (THE “LICENSEE”) AND EATON
INTELLIGENT POWER LIMITED, IRELAND, OR ONE OF ITS AFFILIATES (“EATON” OR
“LICENSOR”). BY OPERATING THIS UNINTERRUPTIBLE POWER SUPPLY (UPS) PRODUCT
INCLUDING SOFTWARE EMBEDDED IN IT (FIRMWARE), YOU, THE LICENSEE, ARE AGREEING TO
BE BOUND BY THE TERMS, CONDITIONS, AND LIMITATIONS OF THIS AGREEMENT. READ THE
TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE, INSTALLING OR
OPERATING THE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT,
PROMPTLY RETURN THE UNUSED PRODUCT TO EATON.
1.0 DEFINITIONS
1.1 Documentation. “Documentation” means the user guides and manuals for the installation and
use of the UPS, whether made available over the internet, provided in CD-ROM, DVD, hard copy or
other form.
1.2 Firmware. “Firmware” means software programs that are embedded in the product for which
Licensee is granted a license hereunder, the Documentation therefore and, to the extent available,
Updates thereto. The Firmware is licensed hereunder in object code (machine readable) form only
except that certain software programs may include limited portions in source code (human-readable)
form.
1.3 U date. “Update” means a subsequent release of the Firmware, if and when developed by
Eaton. An Update does not include any release, new version, option, or future product, which Eaton
licenses separately.
2.0 FIRMWARE LICENSE
2.1 Ownershi . Eaton or its third party licensors retains all title, copyright and other proprietary rights
in, and ownership of the Firmware regardless of the media upon which the original or any copy may
be recorded or fixed.
2.2 License Grant. Eaton grants to Licensee a limited, revocable, non-exclusive, non-assignable
license to use the Firmware in conjunction with the operation of the product to which the Firmware
pertains or other products as described by Eaton in the Documentation. Licensee does not acquire
any rights, express or implied, other than those expressly granted in this Agreement.
2.3 Restrictions and Requirements. Licensee will not, nor will it permit others to, modify, adapt,
translate, reverse engineer, decompile, or disassemble the Firmware or any component thereof
(including the Documentation), or create derivative works based on the Firmware (including the
Documentation), except to the extent such foregoing restriction is prohibited by applicable law or
applicable open source license to, and only to, any open source software component that is
incorporated into the Firmware (if any). Copyright laws and international treaties protect the Firmware,
including the Documentation. Unauthorized copying of the Firmware, the Documentation or any part
thereof, is expressly prohibited. For avoidance of doubt, Eaton does not grant Licensee a license to
any of Eaton’s brands, logos, designs, trade dress, service marks, trademarks, domain names or trade
names, in whole or in part. Licensee agrees to install or allow installation of all corrections of
substantial defects, security patches, minor bug fixes and updates, including any enhancements, for
the Firmware in accordance with the instructions and as directed by Eaton.
2.4 Transfer and Assignment Restrictions. Licensee will not sell, resell, assign, lease, sublicense,
encumber, or otherwise transfer its interest in this Agreement or in the Firmware, or the
Documentation in whole or in part, or allow any other person or entity, including any parent or
subsidiary of Licensee or other subsidiary of Licensee’s parent, to copy, distribute, or otherwise
transfer the Firmware without the prior written consent of Eaton. Licensee may transfer the Firmware
directly to a third party only in connection with the sale of the Eaton product in which it is installed.
3.0 TERMINATION
3.1 Termination. This Agreement and the license granted hereunder automatically terminates if
Licensee breaches any provision of this Agreement. Eaton may terminate this license at any time with
or without cause.
3.2 Effect of Termination. Immediately upon termination of this Agreement or the license granted
hereunder, Licensee will cease using the product. The parties’ rights and obligations under the
following sections of this Agreement will survive termination of this Agreement: Article 1.0, Section
2.1, Section 2.3, Section 2.4, Article 3.0, Article 4.0 and Article 5.0.
4.0 INFRINGEMENT AND WARRANTIES
4.1 Infringement. If Licensee learns of a threat, demand, allegation, or indication that the UPS with its
firmware infringes or misappropriates any third party intellectual property rights (including but not
limited to any patent, copyright, trademark, trade dress, or trade secret) (“Intellectual Property
Claim”), Licensee will notify Eaton promptly of such claim. Eaton may, in its sole discretion, elect to
assume sole control of the defense and settlement of said Intellectual Property Claim and Licensee
will provide reasonable information and assistance to Eaton for the defense of such claim.
4.2 Disclaimer of Warranties. THE FIRMWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF
ANY KIND, . EATON DOES NOT WARRANT THAT THE FIRMWARE WILL BE ERROR-FREE OR
SECURE FROM UNAUTHORIZED ACCESS. THE LICENSEE EXPRESSLY ACKNOWLEDGES THAT
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE USE OF THE PRODUCT IS AT LICENSEE’S
SOLE RISK.
5.0 GENERAL PROVISIONS
5.1 U date Policy. Eaton may from time to time, but has no obligation to, create Updates of the
Firmware or components thereof.
5.2 Limitation on Liability. NOTWITHSTANDING ANY PROVISION OF THIS AGREEMENT TO THE
CONTRARY, LICENSEE EXPRESSLY UNDERSTANDS AND AGREES THAT EATON, ITS AFFILIATES,
AND ITS LICENSORS, WILL NOT BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY
LICENSEE OR ANY THIRD PARTY, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.
THIS WILL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED
DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS
OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR
OTHER INTANGIBLE LOSS; (B) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY LICENSEE
OR ANY THIRD PARTY. THESE LIMITATIONS ON EATON’S LIABILITY WILL APPLY WHETHER OR
NOT EATON HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF
ANY SUCH LOSSES ARISING. TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF
EATON, ITS AFFILIATES, AND ITS LICENSORS, FOR ANY CLAIMS UNDER THESE TERMS,
INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT PAID FOR THE UPS.
THIS SECTION 5.2 STATES EATON’S ENTIRE LIABILITY AND LICENSEE’S SOLE AND EXCLUSIVE
REMEDY UNDER THIS AGREEMENT, AND IS SUBJECT TO ALL LIMITATIONS STATED IN SECTION
4.2.
5.3 Notices. All notices required to be sent hereunder will be in writing and will be deemed to have
been given when mailed by first class mail to the address shown below:
LICENSE NOTICES:
Eaton Intelligent Power Limited
Eaton House,
30 Pembroke Road,
Dublin 4, D04 Y0C2,
Ireland
5.4 Severability. If any provision of this Agreement is held to be invalid or unenforceable, the
remaining provisions of this Agreement will remain in full force.
5.5 Waiver. The waiver by either party of any default or breach of this Agreement will not constitute a
waiver of any other or subsequent default or breach. Failure to enforce or delay in enforcing any
provision of this Agreement will not constitute a waiver of any rights under any provisions of this
Agreement.
5.6 Entire Agreement. This Agreement constitutes the complete agreement between the parties and
supersedes all prior or contemporaneous agreements or representations, written or oral, concerning
the subject matter of this Agreement. This Agreement may not be modified or amended except in a
writing specifically referencing this Agreement and signed by a duly authorized representative of each
party. No other act, document, usage or custom will be deemed to amend or modify this Agreement.
The Firmware, or portions thereof, may also be subject to additional paper or electronic license
agreements. In such cases, the terms of this Agreement will be supplemental to those in the
additional agreements, to the extent not inconsistent with the additional agreements. If a copy of this
Agreement in a language other than English is included with the Firmware or Documentation, it is
included for convenience and the English language version of this Agreement will control.
5.7 Heirs, Successors, and Assigns. Each and all of the covenants, terms, provisions and
agreements herein contained will be binding upon and inure to the benefit of the parties hereto and, to
the extent expressly permitted by this Agreement, their respective heirs, legal representatives,
successors and assigns.
5.8 Ex ort Restrictions. Licensee agrees to comply fully with all relevant export laws and regulations
of the United States and all other countries in the world (the “Export Laws”) to assure that neither the
Firmware nor any direct product thereof are (I) exported, directly or indirectly, in violation of Export
Laws; or (ii) are intended to be used for any purposes prohibited by the Export Laws. Without limiting
the foregoing, Licensee will not export or re-export the Firmware: (i) to any country to which the U.S.
has embargoed or restricted the export of goods or services (see http://www.treasury.gov/resource-
center/sanctions/ Programs/Pages/ Programs.aspx), or to any national of any such country, wherever
located, who intends to transmit or transport the Firmware back to such country; (ii) to any end user
who Licensee knows or has reason to know will utilize the Firmware in the design, development or
production of nuclear, chemical or biological weapons; or (iii) to any end-user who has been prohibited
from participating in U.S. export transactions by any federal agency of the U.S. government.
5.9 U.S. Government Restricted Rights. The Firmware is a “commercial item” as that term is
defined at 48 C.F.R. § 2.101, consisting of “commercial computer software” and “commercial
computer software documentation”, as such terms are used in 48 C.F.R. § 12.212, and is provided to
the U.S. Government only as a commercial end item. Consistent with 48 C.F.R. § 12.212 and 48 C.F.
R. §§ 227.7202-1 through 227.7202-4, all U.S. Government End Users acquire the Firmware with only
those rights set forth herein. Contractor/manufacturer is Eaton Corporation, 1000 Eaton Boulevard,
Cleveland, Ohio 44122.
5.10 Third Party Intellectual Pro erty Rights. The Firmware may contain components (including
open source software components) that are owned by third parties (“Third Party Licensors”) and are
provided with, incorporated into, or embedded in, the Firmware pursuant to license arrangements
between Eaton and such third parties. Third Party Licensor components in the Firmware are not
licensed or warranted under the terms of this document, but are instead subject to the Third Party
Licensors’ license agreements. Licensee will not modify, delete, or obfuscate any copyright or other
proprietary rights notices of Third Party Licensors contained in the Firmware.
5.11 Indemnity. Licensee shall defend, indemnify and hold Eaton and its officers, directors,
employees, and agents harmless from and against all losses, damages, liabilities, claims, actions, and
associated costs and expenses (including reasonable attorneys’ fees and expenses) by reason of
injury or death to any person or damage to any tangible or intangible property arising or resulting from
the negligence or willful misconduct of the Licensee, its employees, contractors, or agents, in
connection with Licensee’s use of Firmware and Documentation. Licensee shall be responsible for
any breach of this Agreement by its officers, directors, employees, contractors, or agents. Licensee
shall defend, indemnify, and hold Eaton and its officers, directors, employees, and agents harmless
from and against any and all losses, damages, liabilities, claims, actions, and associated costs and
expenses (including reasonable attorneys’ fees and expenses) arising out of or in connection with any
breach of this Agreement.
5.12 O en Source Software. The Firmware may contain certain components owned by Eaton that
are provided with, incorporated into, linked to, or embedded in the Firmware that are subject to third
party open source licenses (“Eaton Open Source Components”). Eaton OpenSource Components are
subject to the open source licenses corresponding to the particular software component. To the
extent there are any conflicts between the terms of this Agreement and any open source license
corresponding to Eaton Open Source Components or additional obligations by such open sources
license that are not set forth in this Agreement, the terms of the open source license will control.
5.13 Confidentiality. Licensee acknowledges that confidential aspects of the Firmware (including any
proprietary source code) are a trade secret of Eaton, the disclosure of which would cause substantial
harm to Eaton that could not be remedied by the payment of damages alone and such confidential
aspects of the Firmware shall not be disclosed to third parties without the prior written consent of
Eaton. Accordingly, Eaton will be entitled to preliminary and permanent injunctive and other equitable
relief for any breach of this Section 5.13.
5.14 Note on JAVA Su ort. The Firmware may contain support for programs written in JAVA.
JAVA technology is not fault tolerant and is not designed, manufactured, or intended for use or resale
as online control equipment in hazardous environments requiring fail-safe performance, such as in the
operation of nuclear facilities, aircraft navigation or communications systems, air traffic control, direct
life support machines, or weapons systems, in which the failure of JAVA technology could lead
directly to death, personal injury, or severe physical or environmental damage. EATON DISCLAIMS
ALL DAMAGES INCLUDING DIRECT, INDIRECT AND CONSEQUENTIAL DAMAGES RELATING TO
THE FAILURE OF ANY SOFTWARE INCLUDING JAVA PROGRAMS AND/OR JAVA TECHNOLOGY.
5.15 Governing Law. This Agreement will be interpreted and enforced in accordance with the laws of
Ireland, without regard to choice of law principles. Any claim or suit with respect to this Agreement
shall be brought in the Courts of Ireland, unless mandatory law imposes otherwise.
Eaton Static Transfer Switch 2000A 3-Pole Installation and Operation Manual 164001127—Rev 01 ix
TTaabbllee ooff CCoonntteennttss
11 SSyysstteemm DDeessccrriippttiioonn................................................................................................................................................................................................................................................................................11
1.1 Basic Characteristics ...................................................................................................................................1
1.2 System Layout...........................................................................................................................................1
1.3 Transfer Process: Algorithms ....................................................................................................................... 6
1.3.1 The Problem of Transformer Current Inrush................................................................................................ 6
1.3.2 Sense and Transfer Algorithms ................................................................................................................ 6
1.4 Transfer Process: Power Switching Components ..............................................................................................7
1.5 High Availability through Redundancy .............................................................................................................9
1.6 Operational Information and Controls............................................................................................................ 10
1.6.1 Graphics Touch-Screen Monitor/Display .................................................................................................. 10
1.6.2 Operational Assistance ........................................................................................................................ 10
1.7 System Security....................................................................................................................................... 10
1.8 Communications ...................................................................................................................................... 11
1.9 Optional Features ..................................................................................................................................... 11
1.10 Standards Compliance ............................................................................................................................. 11
1.11 Using This Manual................................................................................................................................... 11
1.12 Conventions Used in This Manual............................................................................................................... 12
1.13 Symbols, Controls, and Indicators............................................................................................................... 12
1.14 Getting Help .......................................................................................................................................... 12
1.15 Warranty............................................................................................................................................... 13
22 SSaaffeettyy.................................................................................................................................................................................................................................................................................................................. 1155
33 IInnssttaallllaattiioonn PPllaannnniinngg........................................................................................................................................................................................................................................................................ 1177
3.1 System Enclosure..................................................................................................................................... 17
3.2 Clearances and Service Access ................................................................................................................... 17
3.3 Cooling................................................................................................................................................... 17
3.4 Environmental Specifications ...................................................................................................................... 17
3.5 System Electrical Specification .................................................................................................................... 18
3.6 Surge Protection ...................................................................................................................................... 18
3.7 Grounding............................................................................................................................................... 19
3.7.1 System Grounding .............................................................................................................................. 19
3.7.2 High Frequency (RF) Grounding (Computer Rooms) ................................................................................... 19
3.8 Wiring and Connections ............................................................................................................................. 19
3.8.1 Circuit Breaker Rating and Upstream Protection ........................................................................................ 19
3.8.2 Optional Isolation MCSW ..................................................................................................................... 19
3.8.3 Power Sources................................................................................................................................... 19
3.8.4 Customer Power Connections............................................................................................................... 19
3.8.5 Control Wiring.................................................................................................................................... 20
3.9 Class A Computing Device ......................................................................................................................... 20
x Eaton Static Transfer Switch 2000A 3-Pole Installation and Operation Manual 164001127—Rev 01
44 SSyysstteemm UUnnppaacckk aann IInnssppeeccttiioonn.......................................................................................................................................................................................................................................... 2233
4.1 External Inspections.................................................................................................................................. 23
4.2 Unloading, Unpacking, and Handling ............................................................................................................. 23
4.3 Internal Inspections................................................................................................................................... 23
4.4 Internal Wiring Inspection........................................................................................................................... 24
55 IInnssttaallllaattiioonn aann SSttaarrttuupp PPrrooccee uurreess............................................................................................................................................................................................................................ 2255
5.1 Installation Instructions .............................................................................................................................. 25
5.1.1 Positioning the STS 2000A Unit ............................................................................................................. 25
5.1.2 Make Power Connections..................................................................................................................... 25
5.1.3 Commissioning: Initial Power-up Site Test................................................................................................ 26
5.1.4 Commissioning: Acceptance Testing ...................................................................................................... 26
5.1.5 Note on STS Testing and Commissioning Methodology .............................................................................. 26
5.1.6 Phasing Verification Procedure .............................................................................................................. 27
5.2 Additional Installation Requirements ............................................................................................................. 27
5.2.1 Communications Installation ................................................................................................................. 27
5.2.2 STS Setup......................................................................................................................................... 27
66 CCuussttoommeerr CCoommmmuunniiccaattiioonnss CCoonnnneeccttiioonnss................................................................................................................................................................................................................ 2299
6.1 Contractor Boards..................................................................................................................................... 29
6.1.1 Basic Contractor Board ........................................................................................................................ 30
6.1.2 Enhanced Contractor Board Connections ................................................................................................. 31
6.1.3 Modbus RTU Connection ..................................................................................................................... 31
6.2 Ethernet Connection ................................................................................................................................. 32
6.3 Dry Contact Signals................................................................................................................................... 32
6.3.1 Dry Contact Output Signals................................................................................................................... 32
6.3.2 Dry Contact Input Signals ..................................................................................................................... 32
6.3.3 Remote Source Select Option ............................................................................................................... 33
6.3.4 Multi-Switch Link Option (N+1 UPS) ....................................................................................................... 33
77 OOppeerraattiioonnaall IInntteerrffaacceess.................................................................................................................................................................................................................................................................. 3355
7.1 Touchscreen Display ................................................................................................................................. 35
7.1.1 Voice Unit ......................................................................................................................................... 35
7.1.2 Home Screen..................................................................................................................................... 35
7.1.3 Navigation Buttons.............................................................................................................................. 36
7.1.4 User/Operator Login............................................................................................................................ 36
7.2 Redundant Operator Interface ..................................................................................................................... 38
88 OOppeerraattiioonnaall MMoo eess ............................................................................................................................................................................................................................................................................ 4411
8.1 Normal Mode Operation............................................................................................................................. 41
8.1.1 Preferred Source ................................................................................................................................ 41
8.1.2 Retransfer Control.............................................................................................................................. 41
8.1.3 Manual Transfers................................................................................................................................ 42
Table of Contents