Elavon FLEET Service manual

Elavon Fleet
Fleet Retail Application
Quick Reference Guide

Reprint A Receipt
> Press [REPRINT] (hard key)
> Screen will show last transaction run. If
correct, press [YES]
> If this is not the ticket you want to reprint,
press [NO]
> Input the ticket # and press [ENTER]
> Correct ticket will be shown on screen,
press [ENTER]
Debit Card Sale
> Press [DEBIT] (hard key)
> Swipe the debit card (no manual entry)
> Select the type of product/fuel (soft key)
> If applicable, select the type of service
and/or quantity (soft keys)
> Input the $ amount and press [ENTER]
> Verify the $ amount and press [ENTER]
> Input cash back amount (if allowed)
> Have customer verify total amount of
sale and press [YES] to accept or [NO]
to re-enter sale information
> On the PIN pad, have the customer
enter PIN and press [ENTER]
> Receipt will print
Fleet Credit Card Sale
> Swipe the credit card
> Have the customer input the following
information using the PIN pad (as
prompted):
• Driver and/or vehicle number
• Odometer reading
> Select the type of product/fuel (soft key)
> If applicable, select the type of service
and/or quantity (soft keys)
> Input the $ amount and press [ENTER]
> Verify the $ amount and press [ENTER]
> Receipt will print
Cash Sale/Optional
> Press [CASH] (soft key)
> Select the type of product/fuel (soft key)
> If applicable, select the type of service
and/or quantity (soft keys)
> Input the $ amount and press [ENTER]
> Verify the $ amount and press [ENTER]
> Input the amount tendered and press
[ENTER]
> Receipt will print and screen will indicate
the change due
Elavon Fleet

Credit Card Sale
> Swipe the credit card
> Select the type of product/fuel (soft key)
> If applicable, select the type of service
and/or quantity (soft keys)
> Input the $ amount and press [ENTER]
> Verify the $ amount and press [ENTER]
> Receipt will print
Credit Card Sale,
Manual Entry
> Press [CREDIT] (soft key)
> Input the account # and press [ENTER]
> Input the expiration date (MMYY) and
press [ENTER]
> Select the type of product/fuel (soft key)
> If applicable, select the type of service
and/or quantity (soft keys)
> Input the $ amount and press [ENTER]
> Verify the $ amount and press [ENTER]
> Receipt will print
Credit Card Sale,
Force Entry
> Press [FORCE] (soft key)
> Swipe card or manually input the
account #
> Input the 4-6 digit authorization code
> Select the type of product/fuel (soft key)
> If applicable, select the type of service
and/or quantity (soft keys)
> Input the $ amount and press [ENTER]
> Verify the $ amount and press [ENTER]
> Receipt will print
Credit Card Refund
> Press [MORE] (soft key)
> Press [REFUND] (soft key)
> Press [CREDIT REFUND] (soft key)
> Input the password (if necessary)
> Swipe card or manually input the
account #
> Select the type of product/fuel (soft key)
> If applicable, select the type of service
and/or quantity (soft keys)
> Input the $ amount and press [ENTER]
> Verify the $ amount and press [ENTER]
> Receipt will print
Credit Card Void
Voids may only be processed on sales
within the current batch (shift)
> Press [VOID] (soft key)
> If correct ticket #, press [YES] (soft key)
> Cancellation receipt will print for voided
ticket
> If NOT correct ticket #, press [NO]
(soft key)
> Input correct ticket # and press [ENTER]
> If correct ticket #, press [YES] (soft key)
> Cancellation receipt will print for voided
ticket
Fleet Retail Application
Quick Reference Guide

Fleet Credit Card Sale,
Manual Entry
> Press [CREDIT] (soft key)
> Input the account # and press [ENTER]
> Input the expiration date (MMYY) and
press [ENTER]
> If the card is MasterCard Fleet, verify
whether or not the card is fuel restricted.
If it is, the words “Fuel Only” will be
embossed on the front of the card.
> If the card is Voyager Fleet, verify the
restriction code from front of card. Input
restriction code and press [ENTER].
> Have the customer input the following
information using the PIN pad (as
prompted):
• Driver and/or vehicle number
• Odometer reading
> Select the type of product/fuel (soft key)
> If applicable, select the type of service
and/or quantity (soft keys)
> Input the $ amount and press [ENTER]
> Verify the $ amount and press [ENTER]
> Receipt will print
Shift Settlement
> Press [SETTLEMENT] (hard key)
> Press [SHIFT] (soft key)
> Input the password (if required)
Terminal Displays:
SALES TOTALS, CORRECT?
> Press [YES]
Terminal Displays:
REFUND TOTALS, CORRECT?
> Press [YES]
Terminal Displays:
DIALING, PROCESSING, APPROVED
> Shift report will then be printed
Daily Settlement
> Daily Settlement Totals accumulate over
a 24-hour period and are totaled once a
day. Selecting Daily Settlement will print
Daily Totals and close the merchant’s
business day.
> Press [SETTLEMENT] (hard key)
> Press [DAILY] (soft key)
> Input the password (if required)
Terminal Displays:
SALES TOTALS, CORRECT?
> Press [YES]
Terminal Displays:
REFUND TOTALS, CORRECT?
> Press [YES]
Terminal Displays:
DIALING, PROCESSING, APPROVED
> Report will then print, displaying all shift
and daily totals
Shift/Daily Totals Report
> Press [MORE] (soft key)
> Press [MAINT] (soft key)
> Press [REPORT] (soft key)
> Press [TOTALS] (soft key)
> Press [SHIFT] or [DAILY] (soft key) report
> Press [LONG] or [SHORT] (soft key)
report
> Terminal will scan batch and print
requested report

Elavon Fleet
Transaction Reports
> Press [MORE] (soft key)
> Press [MAINT] (soft key)
> Press [REPORT] (soft key)
> Press [TRANSACTION] (soft key)
> Press [SHIFT] or [DAILY] (soft key) report
> Press [LONG] or [SHORT] (soft key)
report
> Terminal will scan batch and print
requested report
Product/Fuel Price Report
> Press [MORE] (soft key)
> Press [MAINT] (soft key)
> Press [REPORT] (soft key)
> Press [PRODUCT] (soft key)
> Or press [FUNCTION] [3] [2]
> Report will print
Fuel Price Set-Up/
Apply Taxes
> Press [FUNCTION] (hard key)
> Input [6] [2] and press [ENTER]
> Input the password (if required)
> Input desired product key (soft keys)
> Select the type of service to be changed
(Self, Mini, Full, Discount)
> Input the new price and press [ENTER]
> Press [ENTER] to save
> Repeat the procedure with the next
product to be changed
> When finished, press [CANCEL]
> Press [FUNCTION] [6] [2] and press
[ENTER]
> Input desired product to apply taxes
> Select [MORE] (soft key)
> Select [TAX CAT] (soft key), press
appropriate category
> Press [ENTER] twice to save
> Continue with next product or press
[CANCEL] when finished
Tax Set-Up
> Press [FUNCTION] (hard key)
> Input [6] [3] and press [ENTER]
> Input the password (if required)
> Input product quick code of desired
product ([FUNCTION] [3] [1] provides
Quick Code Report)
> Press [TAX RATE] (soft key)
> Input tax rate and press [TAX RATE]
(Example: 8.5% = 8, 5, 0, 0, 0, 0)
> Press [ENTER] to save
Terminal Service & Support:
1-888-582-8800
Funding & Statement Questions:
1-800-725-1243
Voice Authorization Numbers:
• Wright Express 1-800-842-0071
• Voyager 1-800-987-6589

RTL-QRG-1136-US Rev0408 ©2008 Elavon Inc.
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