Elavon Ingenico DESK/5000 User manual

Ingenico DESK/5000
Quick Start Guide (EN)
Menu
Cancel
Clear/Change
Enter
Paper feed
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
elavon.co.uk |elavon.ie

Chip & PIN sale
Enter the sale amount and
press ‘Enter’.
1Ask the customer to insert their card into the
terminal, or the PIN pad if present, enter their
PIN and press ‘Enter’.
2
Enter sale amount:
£0.00
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Cancel Clear Ok
SALE
£20.00
Enter PIN
Cancel Clear Ok
SALE
£20.00
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
SALE
Cancel
APPROVAL
400431
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
SALE
Tear off merchant receipt
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Reprint Ok
SALE
Print customer copy?
SALE
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
No Yes
If the transaction
is successful the
authorisation code will be
shown and the terminal
will print your copy.
Tear off your copy
and press ‘Enter’.
Ask the customer if they would
like a customer copy. Press
‘Enter’ to print the customer
copy or press ‘Clear’ to finish
the transaction without printing
the customer copy.
3 4 5
Carrying out a transaction
2
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
elavon.co.uk |elavon.ie

Contactless sale
Enter the sale amount and
press ‘Enter’.
1Ask the customer to present their card or mobile
device to the terminal contactless reader, which
is above the screen, or the PIN pad if there is one.
There will be a beep to indicate the device has
read the card or mobile device.
2
Enter sale amount:
£0.00
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Cancel Clear Ok
SALE
£20.00
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
SALE
Cancel
APPROVAL
400431
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
SALE
3elavon.co.uk |elavon.ie

Keyed sale
Enter the sale amount and
press ‘Enter’.
If you are in the UK, enter the customer’s address
and postcode, pressing ‘Enter’ after each entry.
Enter the card number, expiry date and security
code, pressing ‘Enter’ after each entry.
1
3
2
Enter sale amount:
£0.00
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Cancel Clear Ok
SALE
Enter card number:
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Cancel Clear Ok
SALE
Enter expiry date (MM/YY):
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Cancel Clear Ok
SALE
Enter security code
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Cancel Clear Ok
SALE
£20.00
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
SALE
Cancel
SALE
Enter customer address
1
Q
A
5
T
G
V
3
E
D
X
7
U
J
N
2
W
S
Z
@SPACE
Sym
6
Y
H
B
4
R
F
C
8
I
K
M
.
9
O
L
0
P
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
SALE
Enter customer post code
1
Q
A
5
T
G
V
3
E
D
X
7
U
J
N
2
W
S
Z
@SPACE
Sym
6
Y
H
B
4
R
F
C
8
I
K
M
.
9
O
L
0
P
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
When using the on screen keyboard, you may find
it easier to use the stylus provided, which is located
on the left hand side on the reverse of the terminal.
4elavon.co.uk |elavon.ie

Chip & PIN refund
Press the menu key and select
‘REFUND’ from the main menu.
1
Enter the refund amount and press ‘Enter’. Ask the customer to insert their card into the
terminal or the PIN pad if present. Once the
transaction is approved, the terminal will print
your copy, which the customer must sign.
2 3
Enter amount:
£0.00
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Cancel Clear Ok
REFUND
€30.00
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
REFUND
Cancel
APPROVAL
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
REFUND
Tear off merchant receipt
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Reprint Ok
REFUND
Verify the customer’s signature and retain
your copy.
4Press ‘Enter’ to print the customer copy. 5
Remove card
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
REFUND
Signature ok?
REFUND
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
No Yes
Print customer copy?
REFUND
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
No Yes
5elavon.co.uk |elavon.ie

End of day report and batch
Press the menu key and select
‘BATCH’ from the main menu.
1Select ‘End of day’ and press ‘Enter’. The total sales and
refunds for the current batch will be shown and printed.
2
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
Cancel Continue
END OF DAY
Sales total: €39.00
1
4
7
3
6
9
.
5
8
2
0
1
4
7
3
6
9
.
5
8
2
0
BLUETOOTH
COMM MODE
END OF DAY
Printing totals receipt
Please wait
6elavon.co.uk |elavon.ie
Elavon Financial Services DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is authorised and regulated by the Central Bank of Ireland. Authorised by the
Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited
regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based rms to operate in the
UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.
Y4002_3902v50221