Epson Artisan 800 - All-in-One Printer User manual

User’s Guide
Printed on recycled paper with at least 10% post-consumer content
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ii
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use
with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers.
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse,
or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with SEIKO EPSON CORPORATION’s operating and maintenance instructions.
SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options
or any consumable products other than those designated as Original EPSON Products or EPSON Approved
Products by SEIKO EPSON CORPORATION.
EPSON and EPSON ESC/P are registered trademarks and EPSON ESC/P 2 and EPSON Stylus are trademarks of
SEIKO EPSON CORPORATION.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of
their respective owners. EPSON disclaims any and all rights in those marks.
The ENERGY STAR emblem does not represent EPA endorsement of any product or service.
Copyright © 1996 by Epson America, Inc. 4006678
11/96
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FCC Compliance Statement
For United States Users
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio or television reception.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause interference to radio and television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more of the following measures.
◗Reorient or relocate the receiving antenna.
◗Increase the separation between the equipment and receiver.
◗Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
◗Consult the dealer or an experienced radio/TV technician for help.
WARNING
The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC
Certification of this device and may cause interference levels which exceed the limits established by the FCC for
this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this
device. If this equipment has more than one interface connector, do not leave cables connected to unused
interfaces. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to
operate the equipment.
For Canadian Users
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le materiel brouilleur du
Canada.
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Contents
Introduction
Windows System Requirements 2
Macintosh System Requirements 2
How To Use Your Manuals 3
Warnings, Cautions, and Notes 4
Where To Get Help 4
Electronic Support Services 5
ENERGY STAR Compliance 6
Energy-saving Tips 7
Important Safety Instructions 7
1Basic Printing
Printing from Windows 1-1
Setting Printer Options from Windows Applications 1-2
Setting Default Printer Options 1-4
Checking Printer Status 1-5
Printing from a Macintosh 1-6
What To Do When the Printer Lights Flash 1-8
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2Printing on Special Media
Using Special Paper and Media 2-1
Letterhead, Preprinted Forms, and Legal-size Paper 2-3
EPSON 360 dpi High Quality and Photo Quality
Ink Jet Paper 2-3
EPSON Photo Quality Glossy Paper, Film, and
Transparencies 2-3
Envelopes 2-4
EPSON Photo Quality Ink Jet Cards 2-5
EPSON Photo Quality Self Adhesive Sheets 2-5
EPSON Iron-On Transfer Paper 2-6
Printing Banners and Other Custom Size Projects 2-6
Printing a Banner from Windows 2-7
Printing a Banner from a Macintosh 2-8
3Custom Printing
Using Predefined Advanced Settings 3-1
Customizing Print Quality and Special Effects 3-4
Customizing Color Settings 3-7
Using ColorSync on the Macintosh 3-9
Saving Custom Settings 3-11
4Managing Print Jobs and
Network Printing
Managing Print Jobs in Windows 4-1
Using the Spool Manager 4-2
Using the Status Monitor 4-4
Managing Print Jobs on a Macintosh 4-6
Using Monitor2 4-6
Using the Macintosh Status Monitor 4-8
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vii
Network Printing on a PC 4-9
Setting Up the Host System 4-10
Setting Up Remote Systems 4-10
Setting Up Your Network Path in Windows 95 4-11
Network Printing on a Macintosh 4-12
Assigning a Name to the Printer 4-12
Using the AppleTalk Connection 4-13
5Maintenance and
Transportation
Replacing an Ink Cartridge 5-1
Removing an Empty Ink Cartridge 5-2
Installing the New Cartridge 5-4
Replacing an Outdated Ink Cartridge 5-5
Cleaning the Print Heads 5-6
Using the Head Cleaning Utility 5-6
Using the Control Panel To Clean the Print Heads 5-7
Examining the Nozzle Check Pattern 5-8
Aligning the Print Heads 5-8
Using the Print Head Alignment Utility 5-9
Using the Control Panel To Align the Print Heads 5-9
Cleaning the Printer 5-10
Transporting the Printer 5-11
6Troubleshooting
Diagnosing Problems 6-1
Reading the Control Panel Lights 6-2
Running a Self Test 6-3
Using Hex Dump Mode 6-3
Improving Print Quality 6-4
Printed image has horizontal banding 6-5
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Vertical lines are misaligned or vertical banding
appears 6-5
The printed image has incorrect or missing colors 6-5
The printed image is faint or has gaps 6-6
The printed image is blurry or smeared 6-7
Photographic images look grainy or rough 6-7
Solving Printing Problems 6-8
All lights are off 6-8
Only the Ppower light is on, but nothing prints 6-8
The Spaper out light is flashing or on 6-9
A Bblack or Acolor ink out light is flashing or on 6-9
The Sand Plights are flashing 6-9
All the lights are flashing 6-10
The printer has finished charging the ink cartridge,
but the Ppower light is still flashing 6-10
The printer software doesn’t work correctly after you
upgrade to Windows 95 6-10
After you install your printing software, you see the
Windows 95 New Hardware found window 6-10
You see a spooling error message (Windows) 6-11
You see a memory error message (Macintosh) 6-11
In Windows 95, the Status Monitor box does not
appear with the Despooler 6-11
A portion of your image doesn’t print (Macintosh) 6-11
Printing is too slow 6-12
Your printer switches to the modem port or won’t
confirm on the printer port (Macintosh) 6-12
Your printer icon doesn’t appear in the Chooser
(Macintosh) 6-12
Fixing Paper Problems 6-13
Paper doesn’t feed 6-13
Multiple pages feed at the same time 6-13
Paper jams inside the printer 6-14
Paper doesn't eject fully or is wrinkled 6-14
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Solving Miscellaneous Printout Problems 6-15
Characters are incorrect or garbled. 6-15
The margins are incorrect. 6-15
The image is inverted as if viewed in a mirror. 6-15
The printer prints blank pages. 6-16
AUsing Optional Interfaces
Selecting an Interface Board A-1
Using Macintosh Interface Boards A-2
Using the PC Serial Interface Board A-2
Installing Optional Interfaces A-3
BTechnical Specifications
Printing B-1
Paper B-3
Ink Cartridges B-5
Mechanical B-5
Electrical B-6
Environmental B-6
Safety Approvals B-6
DOS Support B-6
Control Panel Settings B-7
Control Codes B-8
Character Tables B-9
Glossary
Index
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1
Your EPSON®Stylus™COLOR 800 printer is the ideal output
device for business graphics, single-page layout proofs, digital
photography—or any project you create on your computer.
With resolutions up to 1440 by 720 dpi, you get amazingly
realistic photographic images and vivid graphics in color, or
razor-sharp black printing at speeds up to eight pages per
minute.
The printer software for Windows®and Macintosh®provides
advanced color management, with adjustable levels of
brightness, contrast, saturation, and ink colors. Support for
ColorSync™2.01 and Windows ICM ensures printouts that
match the colors on your monitor.
With standard parallel and serial ports and simple network
connectivity, setting up your printer is fast and easy. EPSON’s
specially formulated ink cartridges and wide variety of ink jet
papers offer the most flexibility for getting the results you want.
Introduction
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Introduction
2
Windows System Requirements
To use your printer and its software with a PC, your system
should have:
◗An IBM®compatible PC with at least a 386/25 MHz or
faster processor
◗Microsoft®Windows 3.1, Windows for Workgroups™3.1,
or Windows 95
◗At least 8MB of RAM (more for Windows 95)
◗At least 20MB of free hard disk space for storing images
(40MB or more is recommended)
◗VGA, Super VGA, or better display adapter and monitor
◗A shielded, twisted-pair parallel cable (6 to 10 feet long) to
connect your computer to the printer; the cable must have
a D-SUB, 25-pin, male connector for your computer and a
36-pin, Centronics®compatible connector for the printer.
Macintosh System Requirements
To use your printer and its software with a Macintosh, your
system should have:
◗Any Macintosh or Power Macintosh model except the
Macintosh +, Macintosh 512, Macintosh Classic,
Macintosh SE, or PowerBook™100
◗System 7.1 or later
◗At least 8MB of RAM (16MB or more is recommended)
◗At least 20MB of free hard disk space for storing images
(40MB or more is recommended)
◗VGA (8 bit, 640 ×480) or better display and monitor
◗Standard Apple®System Peripheral-8 cable or equivalent
(RS-422, 8-pin mini DIN male/male, Belkin F2V024
recommended)
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Introduction
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How To Use Your Manuals
To set up your printer, see the Quick Setup card. For color
printing tips, see the Print It in EPSON Color booklet. This
User’s Guide contains the following information:
Chapter 1 covers the basics of printing with Windows or
Macintosh.
Chapter 2 gives guidelines for selecting the right paper or other
media for your print job and instructions for loading it in your
printer.
Chapter 3 tells you how to print special projects with custom
settings for print quality and color management.
Chapter 4 explains how to manage print jobs, check printer
status, and set up your system for network printing.
Chapter 5 gives instructions for replacing ink cartridges,
cleaning and aligning the print heads, and cleaning and
transporting the printer.
Chapter 6 provides solutions for any problems you may have.
Appendix A tells you how to install optional interface cards in
your printer.
Appendix B provides the technical details on your printer, ink
cartridges, and EPSON media.
A Glossary and Index are included at the end of the book.
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Introduction
4
Warnings, Cautions, and Notes
You’ll find this information throughout your manual:
Warnings must be followed carefully to avoid bodily injury.
Cautions must be observed to avoid damage to your
equipment.
Notes contain important information about your printer.
Tips contain additional hints for great printing.
Where To Get Help
EPSON provides customer support and service through a
network of authorized EPSON Customer Care Centers. Dial
[phone] for the nearest location or the following
services:
◗Fax-on-Demand access to EPSON’s technical information
library
◗Literature on current and new products
◗The location of your nearest Authorized EPSON Reseller or
Customer Care Center
◗Technical information on the installation, configuration,
and operation of EPSON products
◗Customer relations
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Introduction
5
For answers to commonly asked questions about EPSON
products 24 hours a day, seven days a week, call EPSON Sound
Advice at [phone].
You can purchase ink cartridges, paper, manuals, accessories,
and parts from EPSON Accessories at [phone] (U.S.
sales only). In Canada, please call [phone] for dealer
referral.
If you need help using software with an EPSON product, see the
documentation for that program for technical support
information.
Electronic Support Services
You can access helpful tips, specifications, DIP switch or
jumper settings, drivers, FAQs, sample files, application notes,
and EPSON product bulletins 24 hours a day, seven days a
week, using a modem and one of the online services below.
World Wide Web
From the Internet, you can reach EPSON’s Home Page at
http://www.epson.com.
EPSON Internet FTP Site
If you have Internet FTP capability, use your Web browser (or
other software for FTP downloading) to log onto
ftp.epson.com with the user name anonymous and your
e-mail address as the password.
EPSON Download Service
You can call the EPSON Download Service at [phone].
Set your communications software to 8 data bits, 1 stop bit, no
parity. Modem speed can be up to 28.8 Kbps.
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Introduction
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EPSON Fax-on-Demand service
You can access EPSON’s technical information library by calling
[phone] or [phone] and selecting the
appropriate phone option. You must provide a return fax
number to use Fax-on-Demand.
EPSON Forum on CompuServe
Members of CompuServe®can type GO EPSON at the menu
prompt to reach CompuServe’s Epson America Forum. As an
owner of an EPSON product, you are eligible for a free
introductory CompuServe membership, which entitles you to
an introductory credit and your own user ID and password.
To take advantage of this offer in the U.S. or Canada, call
[phone] and ask for representative #529.
ENERGY STAR Compliance
As an ENERGY STAR Partner, EPSON has determined that this
product meets the ENERGY STAR guidelines for energy
efficiency. The EPA ENERGY STAR Office Equipment
program is a voluntary partnership with the computer and
office equipment industry to promote the introduction of
energy-efficient personal computers, monitors, printers, fax
machines, and copiers in an effort to reduce air pollution caused
by power generation.
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Introduction
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Energy-saving Tips
Here are a few tips you can use to be even more energy-wise:
◗If your monitor isn’t Energy Star compliant, turn it off
when you’re not using it.
◗Turn off your computer, printer, and monitor each day
when you are done using them.
◗Use the print preview option in your software so you can
catch errors before you print something.
◗Send e-mail rather than distributing memos. Not only is
this faster, but you’ll save paper and storage space too.
Important Safety Instructions
Before using your printer, read the following safety instructions
to make sure you use the printer safely and effectively:
◗Turn off and unplug the printer before cleaning. Clean
with a damp cloth only. Do not spill liquid on the printer.
◗Do not place the printer on an unstable surface or near a
radiator or heating vent.
◗Do not block or cover the openings in the printer’s cabinet
or insert objects through the slots.
◗Use only the type of power source indicated on the printer’s
label.
◗Connect all equipment to properly grounded power
outlets. Avoid using outlets on the same circuit as
photocopiers or air control systems that regularly switch
on and off.
◗Place the printer near a wall outlet where the plug can be
easily unplugged.
Placez l’imprimante près d’une prise de contacte où la fiche
peut être débranchée facilement.
Caution:
Always turn the printer
off using the Ppower
button. If you’re using a
power strip, do not
switch it off or unplug the
printer until the Ppower
light is off.
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Introduction
8
◗Do not let the power cord become damaged or frayed.
◗If you use an extension cord with the printer, make sure
the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating.
Also, make sure the total of all devices plugged into the wall
outlet does not exceed 15 amperes.
◗Except as specifically explained in this User’s Guide, do not
attempt to service the printer yourself.
◗Unplug the printer and refer servicing to qualified service
personnel under the following conditions:
If the power cord or plug is damaged; if liquid has entered
the printer; if the printer has been dropped or the cabinet
damaged; if the printer does not operate normally or
exhibits a distinct change in performance. Adjust only those
controls that are covered by the operating instructions.
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1-1
1
It’s easy to print all your color and black and white documents
with your new EPSON Stylus COLOR 800. First you have to set
up your printer and install the software, following the
instructions on the Quick Setup card. Then read this chapter to
find out about the following:
◗Printing from Windows
◗Printing from a Macintosh
◗What to do when the printer lights flash
Printing from Windows
When you want to print from your Windows application, you
click the print icon or choose Print from the File menu. You
can then choose which pages to print, the number of copies,
and other options. The settings that describe your print job—
whether you want to use color or black ink, for example—are
part of your printer driver software.
The following sections tell you how to set printer options from
Windows applications, how to change the default printer
settings, and how to check your printer’s status.
Basic Printing
Note:
If you’re using
Windows NT, you’ll need
special software for your
printer. Contact EPSON as
described in the
Introduction if you need
printer driver software for
Windows NT.
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Basic Printing
1-2
Setting Printer Options from Windows
Applications
This section describes the settings you’ll need to check for all
your everyday printouts. See Chapter 3 for information about
advanced settings for special print jobs.
Follow these steps to check printer settings from your word
processor or other Windows software:
1. Click the Print icon or choose Print or Print Setup from
the File menu. You see a printing dialog box.
2. Make sure your EPSON Stylus COLOR 800 printer is
selected, and then click the Printer, Setup, Properties,or
Options button. (You may have to click a combination of
these buttons.) You see a dialog box like the following:
3. Click the Main tab if necessary and make sure the Mode
option is set to Automatic. This is the easiest way to get
good printing results for all kinds of documents, on all
types of paper.
Click to see
list of media
types.
Click for
more
information.
For more information
about printer settings,
click the Help button. In
Windows 95, you can
right-click any item on the
screen and then click
What’s This?
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Basic Printing
1-3
4. Choose the Media Type you want to print on from the
following list:
◗Plain paper
◗360 dpi Ink Jet Paper
◗Photo Quality Ink Jet Paper
◗Photo Quality Glossy Paper
◗Photo Quality Glossy Film
◗Ink Jet Transparencies
The type of paper or other media you choose determines
the print quality or resolution you can use.
See Chapter 2 for guidelines on choosing paper and
handling special media.
5. Choose Color or Black ink.
6. Set the slider to Quality or Speed. This lets you choose
between the fastest printing or the highest resolution for the
media you’re using. (The slider is not available for certain
media types.)
7. If necessary, click the Paper tab and choose your paper size,
number of copies, and orientation. If your software
application lets you control these settings, you don’t need
to use the Paper tab.
8. Click OK when you’re finished checking your settings. The
dialog box closes.
If you’re using Windows 95, you can click Apply and keep
the dialog box open.
9. In the printing dialog box, click Close, OK, or Print. You
may need to click a combination of these buttons.
While your document is printing, the EPSON Despooler
dialog box appears, showing the printing progress and the
status of your printer. If you’re using Windows 95, this box
also displays the Status Monitor. (See “Checking Printer
Status,” on page 1-5 for more information.)
For printing at the highest
resolution (SuperFine
quality at 1440 dpi), you
need to use one of the
photo quality media. For
the best printing at any
resolution, always use
EPSON media.
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