Epson WF-M5399 User manual

WF-M5399 User's Guide

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Contents
WF-M5399 User's Guide............................................................................................................................ 13
Product Basics .......................................................................................................................................... 14
Installing or Using Optional Parts ....................................................................................................... 14
Optional Accessories and Replacement Parts .............................................................................. 14
Installing the Optional Paper Cassette Units ................................................................................. 15
Enabling the Optional Paper Cassettes - Windows................................................................... 21
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows..................... 23
Enabling the Optional Paper Cassettes - Mac .......................................................................... 24
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac............................. 25
Product Parts Locations ..................................................................................................................... 26
Product Parts - Front ..................................................................................................................... 27
Product Parts - Inside .................................................................................................................... 29
Product Parts - Back...................................................................................................................... 30
Using the Control Panel ..................................................................................................................... 31
Control Panel Buttons and Lights .................................................................................................. 31
The LCD Screen ....................................................................................................................... 32
Navigating the LCD Screen....................................................................................................... 33
Entering Characters on the LCD Screen................................................................................... 34
Viewing Animations................................................................................................................... 35
Status Icon Information ............................................................................................................. 35
Changing LCD Screen Language.................................................................................................. 37
Selecting the Date and Time ......................................................................................................... 37
Adjusting the Screen Brightness.................................................................................................... 38
Turning Off the Operation Time Out Setting .................................................................................. 38
Checking for Software Updates.......................................................................................................... 39
Using Power Saving Settings ............................................................................................................. 39
Changing the Sleep Timer Settings ............................................................................................... 40
Changing the Power Off Timer Settings ........................................................................................ 40
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 40
Setting Up Epson Connect Services.............................................................................................. 41

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Using Epson Email Print ............................................................................................................... 41
Using Epson Remote Print ........................................................................................................... 42
Using the Epson Smart Panel Mobile App.......................................................................................... 42
Using AirPrint .................................................................................................................................... 43
Setting Up Printing on a Chromebook ................................................................................................ 44
Android Printing Using the Epson Print Enabler ................................................................................ 44
Using the Mopria Print Service .......................................................................................................... 45
Voice-activated Printing ..................................................................................................................... 45
Wi-Fi or Wired Networking........................................................................................................................ 47
Network Security Recommendations ................................................................................................. 47
Wi-Fi Infrastructure Mode Setup......................................................................................................... 48
Selecting Wireless Network Settings from the Control Panel ........................................................ 49
Wi-Fi Direct Mode Setup .................................................................................................................... 50
Connecting to a Mobile Device ...................................................................................................... 51
Modifying the Wi-Fi Direct Network Name or Password ................................................................ 52
Wi-Fi Protected Setup (WPS)............................................................................................................. 53
Using WPS to Connect to a Network ............................................................................................. 54
Printing a Network Status Sheet......................................................................................................... 54
Printing a Network Connection Report ............................................................................................... 54
Network Connection Report Codes and Messages ....................................................................... 55
Changing or Updating Network Connections ..................................................................................... 62
Changing a USB Connection to a Wi-Fi Connection...................................................................... 62
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 62
Connecting to a New Wi-Fi Router ................................................................................................ 63
Disabling Wi-Fi Features ............................................................................................................... 63
Enabling PCL or PostScript Printing ....................................................................................................... 65
Installing the PCL Driver - Windows .................................................................................................. 65
Installing the PostScript (PS3) Printer Software - Windows ............................................................... 67
Installing the PostScript (PS3) Printer Software - Mac ....................................................................... 67
Selecting PDL (Page Description Language) Settings ....................................................................... 68
PDL Print Configuration Options.................................................................................................... 68
Selecting Printer Language and Interface Settings ............................................................................ 71
Printing Language and Interface Options ...................................................................................... 71

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Printing a PCL or PS3 (PostScript) Status Sheet ............................................................................... 72
Cancelling Printing Using a Product Button........................................................................................ 72
Loading Paper ........................................................................................................................................... 73
Loading Paper in the Paper Cassettes and Rear Paper Tray............................................................. 73
Paper Loading Capacity..................................................................................................................... 76
Double-sided Printing Capacity.......................................................................................................... 81
Compatible Epson Papers.................................................................................................................. 83
Paper or Media Type Settings - Printing Software.............................................................................. 85
Selecting the Paper Settings for Each Source - Control Panel ........................................................... 86
Paper Type Settings - Control Panel ............................................................................................. 86
Selecting Default Paper Settings - Administrator................................................................................ 87
Selecting the Default Printer Settings ............................................................................................ 88
Paper Source Settings Options................................................................................................. 88
Selecting the Universal Print Settings............................................................................................ 89
Universal Print Settings Options ............................................................................................... 89
Printing from a Computer ......................................................................................................................... 91
Printing with the Standard Epson Printer Software - Windows ........................................................... 91
Selecting Basic Print Settings - Windows ...................................................................................... 92
Paper Source Options - Windows ............................................................................................. 94
Print Quality Options - Windows ............................................................................................... 95
Multi-Page Printing Options - Windows..................................................................................... 95
Selecting Double-sided Printing Settings - Windows ..................................................................... 95
Double-sided Printing Options - Windows................................................................................. 98
Print Density Adjustments - Windows ....................................................................................... 98
Selecting Additional Layout and Print Options - Windows ............................................................. 99
Image Options and Additional Settings - Windows.................................................................. 100
Header/Footer Settings - Windows ......................................................................................... 101
Selecting a Printing Preset - Windows......................................................................................... 103
Selecting Extended Settings - Windows ...................................................................................... 105
Extended Settings - Windows ................................................................................................. 106
Printing Your Document - Windows............................................................................................. 107
Locking Printer Settings - Windows ............................................................................................. 108
Locked Setting Options........................................................................................................... 109

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Entering a User ID and Password for Printing ............................................................................. 111
Selecting Default Print Settings - Windows.................................................................................. 112
Changing the Language of the Printer Software Screens ....................................................... 113
Changing Automatic Update Options .......................................................................................... 114
Printing with the Built-in Epson Driver - Windows 10 S..................................................................... 115
Selecting Print Settings - Windows 10 S...................................................................................... 115
Printing with the Epson Standard Printer Software - Mac................................................................. 119
Selecting Basic Print Settings - Mac ........................................................................................... 120
Paper Source Options - Mac................................................................................................... 123
Print Quality Options - Mac ..................................................................................................... 123
Selecting Page Setup Settings - Mac .......................................................................................... 124
Selecting Print Layout Options - Mac........................................................................................... 125
Selecting Double-sided Printing Settings - Mac........................................................................... 125
Selecting Printing Preferences - Mac .......................................................................................... 127
Printing Preferences - Mac...................................................................................................... 127
Printing Your Document - Mac..................................................................................................... 128
Checking Print Status - Mac.................................................................................................... 129
Printing from a Smartphone or Tablet............................................................................................... 130
Printing with the PCL Printer Software - Windows............................................................................ 130
Synchronizing Printer Settings - PCL Driver - Windows .............................................................. 131
Selecting Basic Print Settings - PCL Driver - Windows................................................................ 132
Selecting Default Print Settings - PCL Driver - Windows ............................................................. 134
Locking Printer Settings - PCL Driver - Windows......................................................................... 135
PCL Driver Locked Setting Options ........................................................................................ 137
Printing with the PostScript (PS3) Printer Software - Windows ........................................................ 138
Selecting Basic Print Settings - PostScript Printer Software - Windows ...................................... 138
Selecting Default Print Settings - PostScript Printer Software - Windows.................................... 140
Printing with the PostScript (PS3) Printer Software - Mac ................................................................ 140
Selecting Basic Print Settings - PostScript Printer Software - Mac ............................................. 141
Cancelling Printing Using a Product Button...................................................................................... 145
Replacing the Ink Supply Unit (Ink Pack), Maintenance Box, and Cassette Rollers.......................... 146
Ink Pack Safety Instructions................................................................................................................... 147

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Check Ink and Maintenance Box Status ................................................................................................ 148
Checking Ink Status on the LCD Screen .......................................................................................... 148
Checking Ink and Maintenance Box Status - Windows .................................................................... 148
Checking Ink and Maintenance Box Status - Mac ............................................................................ 150
Purchase Epson Ink Packs and Maintenance Boxes ........................................................................... 152
Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers ..................................................... 152
Removing and Installing Ink Packs........................................................................................................ 154
Replacing the Maintenance Box............................................................................................................. 155
Replacing the Paper Feed Rollers ......................................................................................................... 156
Resetting the Roller Counter on the LCD Screen ................................................................................. 157
Adjusting Print Quality............................................................................................................................ 158
Print Head Maintenance................................................................................................................... 158
Print Head Nozzle Check............................................................................................................. 158
Checking the Nozzles Using the Product Control Panel ......................................................... 159
Checking the Nozzles Using a Computer Utility ...................................................................... 160
Print Head Cleaning .................................................................................................................... 163
Cleaning the Print Head Using the Product Control Panel ...................................................... 163
Cleaning the Print Head Using a Computer Utility................................................................... 164
Print Head Alignment................................................................................................................... 166
Aligning the Print Head Using the Product Control Panel........................................................ 167
Adjusting the Print Quality Using the Product Control Panel................................................... 167
Cleaning the Paper Guide ................................................................................................................ 169
Cleaning the Translucent Film.......................................................................................................... 169
Checking the Number of Sheets on the LCD Screen ....................................................................... 171
Cleaning and Transporting Your Product ............................................................................................. 173
Cleaning Your Product ..................................................................................................................... 173
Transporting Your Product ............................................................................................................... 174
Administering Your Product................................................................................................................... 180
Accessing the Web Config Utility...................................................................................................... 180
Changing the Administrator Password in Web Config...................................................................... 181
Configuring Product Settings............................................................................................................ 182
Checking Status Information ....................................................................................................... 183

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Managing the Network Connection.............................................................................................. 183
Network Settings..................................................................................................................... 184
Setting Control Panel Options ..................................................................................................... 188
Configuring an Email Server........................................................................................................ 188
Email Server Settings ............................................................................................................. 189
Sending Email Notifications......................................................................................................... 189
Adjusting Power Saving Settings................................................................................................. 190
Importing and Exporting Product Settings ................................................................................... 191
Exporting Settings Using Web Config ..................................................................................... 191
Importing Settings Using Web Config ..................................................................................... 191
Updating Firmware Using Web Config ........................................................................................ 192
Synchronizing the Date and Time with a Time Server ................................................................. 192
Clearing the Internal Memory ...................................................................................................... 193
Enabling Periodic Cleaning ......................................................................................................... 193
Powering Off or Rebooting the Product Remotely ....................................................................... 194
Restoring Default Product Settings.............................................................................................. 194
Configuring Security Settings ........................................................................................................... 194
Connecting an Authentication Device.......................................................................................... 195
Restricting Features Available for Users ..................................................................................... 196
User Feature Restriction ......................................................................................................... 196
Configuring User Feature Restrictions .................................................................................... 196
Disabling the External Interface................................................................................................... 197
Setting Up Password Encryption ................................................................................................. 198
Working with Audit Logs .............................................................................................................. 198
Restricting PDL File Operations .................................................................................................. 199
Enabling Program Verification on Start Up .................................................................................. 199
Using Your Product on a Secure Network ........................................................................................ 199
Configuring Protocols and Services in Web Config ..................................................................... 199
Protocol Settings..................................................................................................................... 200
Configuring SSL/TLS Communication......................................................................................... 204
Configuring SSL/TLS Settings ................................................................................................ 204
Configuring a Server Certificate for the Product...................................................................... 205
Configuring IPsec/IP Filtering ...................................................................................................... 205

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About IPsec/IP Filtering .......................................................................................................... 206
Configuring the Default IPsec/IP Filtering Policy..................................................................... 206
Configuring the Group IPsec/IP Filtering Policies ................................................................... 206
IPsec/IP Filtering Policy Settings ............................................................................................ 207
IPsec/IP Filtering Configuration Examples.............................................................................. 212
Configuring an IPsec/IP Filtering Certificate ........................................................................... 213
Connecting the Product to an IEEE 802.1X Network................................................................... 214
Configuring an IEEE 802.1X Network ..................................................................................... 214
IEEE 802.1X Network Settings ............................................................................................... 215
Configuring a Certificate for an IEEE 802.1X Network ............................................................ 216
IEEE 802.1X Network Status .................................................................................................. 216
Using a Digital Certificate ............................................................................................................ 217
About Digital Certification........................................................................................................ 218
Obtaining and Importing a CA-signed Certificate .................................................................... 218
CSR Setup Settings ................................................................................................................ 219
CSR Import Settings ............................................................................................................... 220
Deleting a CA-signed Certificate ............................................................................................. 221
Updating a Self-signed Certificate........................................................................................... 222
Importing a CA Certificate ....................................................................................................... 222
Deleting a CA Certificate......................................................................................................... 223
Setting Up Universal Print (Microsoft) .............................................................................................. 223
Using Epson Device Admin Configuration Software......................................................................... 223
Solving Problems .................................................................................................................................... 224
Viewing the Help Screen .................................................................................................................. 224
Checking for Software Updates........................................................................................................ 224
Product Status Messages ................................................................................................................ 225
Running a Product Check ................................................................................................................ 227
Resetting Control Panel Defaults ..................................................................................................... 228
Solving Setup Problems ................................................................................................................... 229
Product Does Not Turn On or Off................................................................................................. 230
Noise After Ink Installation ........................................................................................................... 230
Software Installation Problems .................................................................................................... 230
Solving Network Problems ............................................................................................................... 231

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Product Cannot Connect to a Wireless Router or Access Point .................................................. 231
Network Software Cannot Find Product on a Network................................................................. 233
Product Does Not Appear in Mac Printer Window ....................................................................... 234
Cannot Print Over a Network....................................................................................................... 234
Solving Network Security Problems ................................................................................................. 236
Cannot Create the Secure IPP Printing Port................................................................................ 236
Cannot Update a Certificate or Create a CSR ............................................................................. 236
Cannot Import a Digital Certificate............................................................................................... 237
Deleted a CA-signed Certificate .................................................................................................. 237
Digital Certificate Warning Messages.......................................................................................... 237
Solving Paper Problems................................................................................................................... 239
Paper Feeding Problems............................................................................................................. 239
Paper Jams Inside the Product.................................................................................................... 240
Paper Ejection Problems ............................................................................................................. 240
Solving Problems Printing from a Computer..................................................................................... 241
Nothing Prints.............................................................................................................................. 241
Product Icon Does Not Appear in Windows Taskbar ................................................................... 243
Printing is Slow ............................................................................................................................ 244
Solving Page Layout and Content Problems .................................................................................... 246
Inverted Image............................................................................................................................. 246
Too Many Copies Print ................................................................................................................ 246
Blank Pages Print ........................................................................................................................ 246
Incorrect Margins on Printout....................................................................................................... 247
Incorrect Characters Print............................................................................................................ 247
Incorrect Image Size or Position.................................................................................................. 248
Slanted Printout........................................................................................................................... 249
Solving Print Quality Problems......................................................................................................... 249
White or Dark Lines in Printout .................................................................................................... 250
Blurry or Smeared Printout .......................................................................................................... 251
Faint Printout or Printout Has Gaps ............................................................................................. 253
Grainy Printout............................................................................................................................. 253
Uninstall Your Product Software....................................................................................................... 254
Uninstalling Printing Software - Windows .................................................................................... 255

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Uninstalling Product Software - Mac............................................................................................ 255
Where to Get Help (U.S. and Canada) ............................................................................................. 256
Where to Get Help (Latin America)................................................................................................... 257
Technical Specifications ........................................................................................................................ 260
Windows System Requirements ...................................................................................................... 260
Mac System Requirements .............................................................................................................. 261
Paper Specifications ........................................................................................................................ 261
Printable Area Specifications ........................................................................................................... 263
Ink Pack Specifications .................................................................................................................... 264
Dimension Specifications ................................................................................................................. 265
Electrical Specifications ................................................................................................................... 266
Environmental Specifications ........................................................................................................... 266
Interface Specifications .................................................................................................................... 267
Network Interface Specifications ...................................................................................................... 267
Safety and Approvals Specifications ................................................................................................ 270
Notices ..................................................................................................................................................... 271
Important Safety Instructions............................................................................................................ 271
General Printer Safety Instructions.............................................................................................. 271
Wireless Connection Safety Instructions ..................................................................................... 273
LCD Screen Safety Instructions................................................................................................... 273
FCC Compliance Statement............................................................................................................. 274
Binding Arbitration and Class Waiver ............................................................................................... 274
Trademarks...................................................................................................................................... 278
Copyright Notice............................................................................................................................... 278
libTIFF Software Acknowledgment.............................................................................................. 279
A Note Concerning Responsible Use of Copyrighted Materials................................................... 279
Default Delay Times for Power Management for Epson Products............................................... 280
Copyright Attribution.................................................................................................................... 280

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WF-M5399 User's Guide
Welcome to the WF-M5399 User's Guide.
For a printable PDF copy of this guide, click here.
Note: Availability of products in this guide varies by country.

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Product Basics
See these sections to learn about the basic features of your product.
Note: Printing software instructions in this manual are intended for use with the standard Epson printer
software. For more information on using the Printer Command Language (PCL) or PostScript (PS3)
printer software, please see the appropriate sections.
Installing or Using Optional Parts
Product Parts Locations
Using the Control Panel
Checking for Software Updates
Using Power Saving Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Using the Epson Smart Panel Mobile App
Using AirPrint
Setting Up Printing on a Chromebook
Android Printing Using the Epson Print Enabler
Using the Mopria Print Service
Voice-activated Printing
Installing or Using Optional Parts
Follow the instructions in this section to install or use optional parts.
Optional Accessories and Replacement Parts
Installing the Optional Paper Cassette Units
Parent topic: Product Basics
Optional Accessories and Replacement Parts
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized
reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in
Canada.
U.S. and Canada

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Option or part Part number
Replacement maintenance box C12C938211
Optional input tray C12C937901
Paper Feed Roller for Cassette A (C1) C12C938261
Paper Feed Roller for Cassette B (C2-C4) C12C938281
Low Optional Cabinet C12CFM7066
Medium Optional Cabinet C12CFM7067
Tall Optional Cabinet C12CFM7068
Latin America
Option or part Part number
Replacement maintenance box C12C938211
Optional input tray C12C937901
Paper Feed Roller for Cassette A (C1) C12C938261
Paper Feed Roller for Cassette B (C2-C4) C12C938281
Parent topic: Installing or Using Optional Parts
Installing the Optional Paper Cassette Units
You can install up to three optional paper cassette units to provide more paper capacity.
1. Turn off the product, and unplug the power cord and any connected cables.
Warning: To avoid electric shock, make sure you unplug the power cord.
2. Remove the paper cassette unit from its packaging and remove any protective materials.

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3. Make sure you have all the items shown here. You will also need a screwdriver to attach the paper
cassette unit, and two people to lift the printer.
4. Remove the protective piece from the back of the printer.
Note: Do not throw the piece away; you will use it later.
5. Place the first optional paper cassette unit in the location where you want to set up the printer.

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6. If you are installing more than one optional paper cassette unit, stack them on top of each other and
secure them with the included screws.

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7. Repeat this step for all paper cassette units.

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8. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure
the product to the paper cassette unit using the included screws.
Caution: Because the product is heavy, two or more people should lift and carry it using the hand
positions shown:

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9. Secure the printer and paper cassette units at the back and right side using the included screws as
shown.
10. Re-insert the protective piece you removed earlier into the back of the lowest paper cassette unit.