Epygi QuadroFXO Service manual

QuadroFXO Manual II: Administrator's Guide
QuadroFXO; SW Version 5.1.x
Edition 1
SW Release 5.1.13 and higher, June 2009

QuadroFXO Manual II: Administrator's Guide
QuadroFXO; SW Version 5.1.x
Table of Contents
Manual I: see Installation Guide
Step-by-step guide to install and configure Quadro.
Manual II: Administrator's Guide
About this Administrator's Guide.............................................................................................4
Quadro’s Graphical Interface ..................................................................................................5
Administrator’s Main Page ............................................................................................................. 5
Recurrent Buttons.......................................................................................................................... 6
Recurrent Functional Buttons......................................................................................................... 6
Entering SIP Addresses Correctly................................................................................................... 6
Administrator’s Menus ............................................................................................................7
System Menu.................................................................................................................................. 7
System Configuration Wizard ........................................................................................................................... 7
Internet Configuration Wizard .......................................................................................................................... 8
Status ..........................................................................................................................................................10
General Information....................................................................................................................................10
Network Status ..........................................................................................................................................11
Lines Status...............................................................................................................................................12
Memory Status...........................................................................................................................................13
Hardware Status.........................................................................................................................................14
SIP Registration Status................................................................................................................................14
IP Routing Configuration.................................................................................................................................14
Configuration Management .............................................................................................................................16
Legible Configuration Management ...............................................................................................................17
Events..........................................................................................................................................................18
Time/Date Settings ........................................................................................................................................21
Mail Settings .................................................................................................................................................21
SMS Settings.................................................................................................................................................22
Firmware Update ...........................................................................................................................................23
Automatic Firmware Update.........................................................................................................................24
Networking Tools...........................................................................................................................................25
SNMP Settings...............................................................................................................................................26
Diagnostics ...................................................................................................................................................27
Call Bandwidth Statistics..............................................................................................................................28
System Logs ..............................................................................................................................................28
Automatic Provisioning ...................................................................................................................................29
Upload Language Pack....................................................................................................................................30
User Rights Management ................................................................................................................................30
Users Menu .................................................................................................................................. 32
Extensions Management .................................................................................................................................32
User Extension Settings...............................................................................................................................34
Attendant Extension Settings .......................................................................................................................37
Extension Codecs........................................................................................................................................39
Upload Universal Extension Recordings..........................................................................................................40
Authorized Phones Database ...........................................................................................................................41
Call Back Services.......................................................................................................................................42
Telephony Menu ........................................................................................................................... 44
Call Statistics ................................................................................................................................................44
RTP Statistics.............................................................................................................................................46
FAX Statistics.............................................................................................................................................47
SIP Settings..................................................................................................................................................47
RTP Settings .................................................................................................................................................48
NAT Traversal Settings ...................................................................................................................................49
FXO Settings .................................................................................................................................................51
PSTN Lines Sharing........................................................................................................................................52
Gain Control..................................................................................................................................................53
SIP Tunnel Settings........................................................................................................................................53
Call Routing ..................................................................................................................................................55
Allowed Characters and Wildcards.................................................................................................................61
Best Matching Algorithm..............................................................................................................................62
VoIP Carrier Wizard........................................................................................................................................64
RADIUS Client Settings...................................................................................................................................66

QuadroFXO Manual II: Administrator's Guide
QuadroFXO; SW Version 5.1.x
Voice Mail Common Settings ...........................................................................................................................67
Dial Plan Settings...........................................................................................................................................67
System Hold Music Settings ............................................................................................................................67
RTP Streaming Channels.................................................................................................................................68
Internet Uplink Menu ................................................................................................................... 69
PPP/ PPTP Settings.........................................................................................................................................69
Advanced PPP Settings ................................................................................................................................69
VPN Configuration..........................................................................................................................................70
Dynamic DNS Settings ...................................................................................................................................75
Firewall and NAT............................................................................................................................................76
Advanced Firewall Settings ..........................................................................................................................76
Filtering Rules ...............................................................................................................................................77
Service Pool...............................................................................................................................................79
IP Pool ......................................................................................................................................................79
IDS Log........................................................................................................................................................81
Network Menu.............................................................................................................................. 82
DNS Settings.................................................................................................................................................82
DNS Server Settings ......................................................................................................................................82
DHCP Settings for the LAN Interface ................................................................................................................83
Registration Form ........................................................................................................................ 85
Logout.......................................................................................................................................... 85
Extension User's Menus.........................................................................................................86
Main Page..................................................................................................................................... 86
Voice Mail..................................................................................................................................... 86
Voice Mailbox ................................................................................................................................................87
Voice Mail Settings.........................................................................................................................................88
Group List.....................................................................................................................................................90
Your Extension............................................................................................................................. 92
Call Statistics ................................................................................................................................................92
Account Settings............................................................................................................................................93
Supplementary Services............................................................................................................... 94
Caller ID Based Services.................................................................................................................................94
Incoming Call Blocking ................................................................................................................................95
Outgoing Call Blocking.................................................................................................................................96
Call Hunting...............................................................................................................................................96
Unconditional Call Forwarding ......................................................................................................................97
Logout.......................................................................................................................................... 98
Quadro’s Feature Codes ........................................................................................................99
Establishing a call ........................................................................................................................ 99
Voice Mail Services....................................................................................................................... 99
Voice Mailbox ............................................................................................................................. 100
Personal Settings.........................................................................................................................................101
Change Password.........................................................................................................................................101
Services for Incoming Calls ...........................................................................................................................101
Quadro’s Auto Attendant Services.............................................................................................. 102
Call Codes Available in Auto Attendant....................................................................................... 104
Remote Configuration Menu ..........................................................................................................................104
Appendix: System Default Values........................................................................................105
Administrator Settings ............................................................................................................... 105
Extension Settings ..................................................................................................................... 107
Appendix: Software License Agreement ..............................................................................109

QuadroFXO Manual II: Administrator's Guide About this Administrator's Guide
QuadroFXO; SW Version 5.1.x 4
About this Administrator's Guide
The Quadro Manual is divided into three parts:
•Manual I: Installation Guide
gives step-by-step instructions to provision the QuadroFXO and configure the phone extensions with the Epygi SIP Server. After successfully
configuring the QuadroFXO, users will be able to make SIP phone calls to remote Quadro devices, make local calls to the PSTN and access
the Internet from devices connected to the LAN.
•Manual II: Administrator's Guide explains all Quadro management menus available for extension users. A list of all call codes can be
found there, too.
This guide contains many example screen illustrations. Since Quadro IP PBXs offer a wide variety of features and functionality, the example screens
shown may not appear exactly the same for your particular Quadro IP PBX as they appear in this manual. The example screens are for illustrative
and explanatory purposes, and should not be construed to represent your own unique environment.
Quadro’s Graphical Interface describes the Quadro's graphical user interface and explains all recurrent buttons.
Administrator’s Menus explains the Administrator's management pages according to the menu structure shown on the main page of the Quadro
management.
Extension User's Menus explains some input-options for administrators only that may be selected from the extension user's main page.
Appendix: System Default Values lists all factory defaults.
Appendix: Software License Agreement includes the contract for using Quadro's hardware and software.

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QuadroFXO; SW Version 5.1.x 5
Quadro’s Graphical Interface
Administrator’s Main Page
When the administrator logs in, the Quadro Management page is displayed with a table of active calls (including information about call peers, call
duration and start time) at the startup. Here the administrator may access the following settings and perform the actions:
Fig. II-1: QuadroFXO Management
System Menu
•System Configuration Wizard
•Internet Configuration Wizard
•Status
•IP Routing Configuration
•Configuration Management
•Events
•Time/Date Settings
•Mail Settings
•SMS Settings
•Firmware Update
•Networking Tools
•SNMP Settings
•Diagnostics
•Upload Language Pack
•User Rights Management
Telephony Menu
•Call Statistics
•SIP Settings
•RTP Settings
•NAT Traversal Settings
•FXO Settings
•PSTN Lines Sharing
•Gain Control
•SIP Tunnel Settings
•Call Routing
•VoIP Carrier Wizard
•RADIUS Client Settings
•Voice Mail Common Settings
•Dial Plan Settings
•System Hold Music Settings
•RTP Streaming Channels
Internet Uplink Menu
•PPP/ PPTP Settings
•VPN Configuration
•Dynamic DNS Settings
•Firewall and NAT
•Filtering Rules
•IDS Log
Users Menu
•Extensions Management
•Authorized Phones
Database
Network Menu
•DNS Settings
•DNS Server Settings
•DHCP Settings for the LAN
Interface
Registration Form
(in menu tree only)
2Logout
The functional button Renew Wan IP Address appears on the administrator’s main Quadro Management page if the Quadro device acts as a
DHCP client. The Renew WAN IP Address button is used to obtain a new WAN IP address in case, e.g., the Quadro moves to another network.
The functional button Establish Your Internet Connection Now respectively Terminate Your Internet Connection Now occurs on the Quadro
Management page if PPPoE is used as WAN interface protocol.
The link Please Check Your Pending Events will be displayed on the administrator Main Menu page if new system events exist. The link leads to
the Events page that can be also accessed from the System menu.
The list of Users currently logged into the system is seen in the lower right corner of the Administrator's Main Menu. Information about IP address
user accessed Quadro GUI from, the username user is logged in and the time until the next automatically logout is provided herein. The current
version of the Quadro's firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed
during that time, user will be automatically moved to the Login page and will be requested to login again.
The link Refresh in occurs in the upper right corner beside the field displaying the number of seconds until the next refresh and is used to perform a
manual reload of the page. If a page with a Refresh counter is left opened, the session time-out counter will be updated periodically and the logout
timeout will never expire.

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Recurrent Buttons
Throughout this guide, you will see a variety of recurrent buttons. Below is a description of these buttons.
Button Description Button Description
This button leads back to the previous
page of a fixed sequence of pages (used
mainly in wizards).
This button returns you to the page you were
previously on.
This button leads forward to the next page
of a fixed sequence of pages (used mainly
in wizards).
This button confirms an operation you started
before.
This button discards the latest not yet
confirmed entries. This button confirms an operation you chose
before.
This is the last button of a fixed sequence
of pages that completes and saves the
entries of an entire sequence. This button discards an operation you chose
before.
This button opens the help page
belonging to the currently active Quadro
management page. This button saves the settings modified on the
currently active management page.
This button opens a window where the last
inserted IP addresses are listed. It allows
the user to make a quick selection of an IP
address that has been previously used.
This will avoid the user needing type it
again. The clipboard can hold up to 10 IP
addresses and a new IP address will
replace the oldest one from the list.
This button opens a window where the last
inserted SIP addresses are listed. It allows the
user to make a quick selection of an IP address
that has been previously used. This will avoid
the user needing type it again. The clipboard
can hold up to 10 SIP addresses and a new
SIP address will replace the oldest one from the
list.
Recurrent Functional Buttons
In connection with the tables, the following are the few buttons you will see:
Functional Button Description
Add Allows adding a new record to the displayed table. A new page will be displayed to enter any new settings.
Edit Allows modifying the settings of the record selected by a checkbox. Normally only one (1) record may be selected. A new
page will be displayed to enter the modified settings.
Delete Deletes the selected entry(s) of a table. A warning message will ask for confirmation before deleting an existing entry.
Select All Selects all table entry(s) for example for further deletion.
Inverse Selection Inverses (opposites) an existing selection of table entry(s). If no entries are selected, clicking the button will select all
records.
Refresh in... May be shown in the upper right corner of a page. It displays the number of seconds remaining until the next refresh of the
page will occur. It may be used to reload the page manually.
Most of the tables offer the option to sort the entries in ascending or descending order by clicking the headings of the columns. A small arrow next to
the column heading indicates the direction of sorting - upward or downward. The entries of the table can be selected by using the corresponding
checkboxes in order to edit or delete them.
Entering SIP Addresses Correctly
Calls over IP are implemented based on Session Initiating Protocol (SIP) on the Quadro. When making a call to a destination that is somewhere on
the Internet, a SIP address must be provided.
SIP addresses needs to be specified in one of the following formats:
“display name” <username@ipaddress:port>
“display name” <username@ipaddress>
username@ipaddress:port
username@ipaddress
username
The display name and the port number are optional parameters in the
SIP address. If a port is not specified, 5060 will be set up as the default
one. The range of valid ports is between 1024 and 65536.
A flexible structure of wildcards is allowed. In comparison with a
wildcard, the “?” character stands for only one unknown digit and the “*”
character stands for any number of any digits.
For your convenience, the following combinations can be used:
•*@ipaddress - any user from the specified SIP server
•username@* - a specified user from any SIP server
•*@* - any user from any SIP server
Please Note: Wildcards are available for caller addresses only. No
wildcard characters are allowed for called party addresses. Exceptions
are addresses in Supplementary Addresses table that are used by
Outgoing Call Blocking service. To use “*” and “?” themselves (as non
wildcard characters), use “\*” and “\?” correspondingly.

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QuadroFXO; SW Version 5.1.x 7
Administrator’s Menus
System Menu
Fig. II-1: System Menu in Dynamo theme Fig. II-2: System Menu in Plain theme
System Configuration Wizard
The System Configuration Wizard allows the administrator to define the Quadro’s Local Area Network settings and to specify regional configuration
settings to make Quadro operational in its LAN. The System Configuration Wizard MUST be run upon Quadro's first startup to make sure that it
works properly in its network environment. The Wizard allows navigating through the following basic configuration parameters and settings:
•System Configuration (see below)
•DHCP Settings for the LAN Interface
•Regional Settings and Preferences (see below)
DHCP Settings for the LAN are described in the chapters
below. The LAN configuration and regional settings will be
described later in this chapter.
Please Note: It is strongly recommended to leave the
factory default settings if their meanings are not fully
clear to the administrator.
Fig. II-3: System Configuration Wizard - Start page
The System Configuration page contains the host name,
IP address and Subnet Mask information about the Quadro
LAN interface. These settings make Quadro available to the
internal network.
The System Configuration page offers the following input
options:
Host Name requires a host name for the Quadro device.
Domain Name requires the LAN side domain name which
the Quadro belongs to.
IP Address requires the Quadro host address for the LAN
interface.
Subnet Mask requires the Quadro hosts’ Subnet Mask.
Fig. II-4: System Configuration Wizard - System Configuration page

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The Regional Settings and Preferences are used to select
settings specific to the location of the Quadro. This is
important for the functionality of the voice subsystem.
The Regional Settings and Preferences page has two
drop down lists to select the Location (country) and a
corresponding Timezone.Quadro will support Daylight
Savings (DST) correction if it is available for the selected
time zone.
This page also has a manipulation radio button group to
choose:
•System Language – selection is available only when
the custom Language Pack has been uploaded and it is
used to enable custom language for system voice
messages or returning back to the default language
English.
•GUI Theme - selection used to select the GUI theme
style of the web based configuration pages.
The Choose Theme on Login checkbox indicates whether
the GUI theme selection radio buttons should be displayed
on the Quadro Login page. Selecting the checkbox will allow
users to choose the GUI theme before logging into the
Quadro. Leaving the checkbox unselected will require the
administrator to run the System Configuration Wizard to
change the theme.
Fig. II-5: System Configuration Wizard - Regional Settings page
Internet Configuration Wizard
The Internet Configuration Wizard allows the administrator to configure the WAN interface settings and to adjust Quadro’s connectivity with an
external network. The Internet Configuration Wizard MUST be run for Quadro to be connected to the Internet.
All the settings of the Internet Configuration Wizard are
described in the chapters below except those for the IP settings,
which will be described in this chapter.
Please Note: It is strongly recommended not to change the
factory default settings if their meanings are not fully clear
to an administrator.
Fig. II-6: Internet Configuration Wizard - Start page
The Wizard allows navigating through the following basic configuration parameters and settings:
•Uplink configuration (see below)
For WAN Interface protocol PPPoE, PPPoA,
1483B and 1483R:
•PPP/ PPTP Settings
•WAN Interface Configuration (see below)
•DNS Settings
For WAN Interface protocol PPTP:
•WAN IP Configuration (see below)
•PPP/ PPTP Settings
•WAN Interface Configuration (see below)
•DNS Settings
For WAN Interface protocol Ethernet:
•WAN IP Configuration
•WAN Interface Configuration (see below)
•DNS Settings
The Switch to Auto Provisioning link moves you to the Automatic Provisioning page where Quadro can be configured automatically.

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The Uplink Configuration page allows you to select the Quadro‘s
WAN interface connection type and its bandwidth settings. These
settings will make Quadro available to the external network.
Depending on the Uplink Interface Protocol selection, the page
following the Uplink Configuration page is different. Thus if
PPPoE is selected, the next page will be PPP Configuration, while
selecting Ethernet will bring up the WAN IP Configuration page.
The Uplink Configuration page offers the following components:
The WAN Interface Protocol radio buttons are used to choose the
protocol depending on the requirements of the ISP (Internet Service
Provider):
PPPoE - turns on the PPP over an Ethernet connection.
PPTP – turns on the Point to Point Tunneling Protocol (PPTP)
interface used for the connection between Quadro and ADSL
modem. A fixed IP address configuration is needed in this
case.
Ethernet - turns on the Ethernet connection. Fig. II-7: Internet Configuration Wizard - Uplink Configuration page
The WAN Interface Bandwidth settings allow the specification of the upstream and downstream speeds in kbit/s, helping to assure the quality of IP
calls. An IP call looses the voice quality if there is no available bandwidth. When approaching the limits of bandwidth capacity, another IP call will be
declined.
The bandwidth provided by the ISP has to be specified in the text fields Upstream Speed and Downstream Speed. The default entry in both fields
is 10000, the maximum bandwidth of a 10 MB Ethernet. In most cases, providers offer a smaller bandwidth than 10000 kbit/s.
The bandwidth required by an IP call depends on the codecs used and these specifications are listed in the table below:
Required Bandwidth for Standard Packets: Needed bandwidth in kbit/s using the Codecs:Packet
Size in
msec. G.711u/G.711a G.726-16 G.726-24 G.726-32 G.726-40 G.729a G.723 iLBC-13.33
10 105 58 66 74 82 50 - -
20 84 37 45 53 61 29 - -
30 76 30 38 45 53 22 21 27
40 74 27 34 42 50 19 - -
50 71 25 32 40 48 17 - -
60 67 22 30 37 45 15 13 20
Required Bandwidth for Encrypted Packets when a VPN is used:
Needed bandwidth in kbit/s using the Codecs:Packet
Size in
msec. G.711u/G.711a G.726-16 G.726-24 G.726-32 G.726-40 G.729a G.723 iLBC-13.33
10 148 98 105 118 124 92 - -
20 105 59 65 74 81 49 - -
30 90 43 52 60 66 35 35 41
40 85 38 45 53 61 30 - -
50 80 34 41 48 56 26 - -
60 74 29 37 45 52 22 20 26
The Min Data Rate text field requires the amount of upstream bandwidth that ought to remain for data applications even if voice applications use the
entire available upstream bandwidth. The value selected here needs to be smaller than the upstream bandwidth and is measured in kbit/s.

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QuadroFXO; SW Version 5.1.x 10
The WAN IP Configuration page is only displayed if Ethernet or
PPTP has been selected to be the uplink protocol. It offers the
following components:
The Assign automatically via DHCP radio-button selection switches
to automatic retrieval of the WAN IP address from a DHCP server at
the ISP/uplink.
Please Note: DHCP referred to here is the one that runs on the
provider’s side and not the Quadro’s personal DHCP server.
The Assign Manually radio-button switches to the manual
adjustment of IP settings. This selection requests the following
parameters:
IP Address requires the IP address for the Quadro WAN interface.
Subnet Mask requires the subnet mask for the Quadro device WAN
interface.
Default Gateway requires the IP address of the router where all
packets are to be sent to, for example, to the router of the provider.
Fig. II-8: Internet Configuration Wizard - WAN IP Configuration page
The WAN Interface Configuration page may be used to modify the
MAC address of the Quadro. This might be necessary if the ISP
(Internet Service Provider) requires a specified MAC address, for
example, for authentication. This page offers the following
components:
MAC Address Assignment manipulation radio-buttons:
•This Device turns to the default MAC address of the Quadro.
•User Defined requires user defined MAC Address.
The MTU drop down list allows you to select the maximum packet
size on the Ethernet (in bytes). MTU is used to fragment the packets
before transmitting them to the network. The MTU preferred value is
dependent on the Ethernet connection . The default MTU size is 1500
Bytes for Ethernet and 1400 Bytes for PPPoE. Fig. II-9: Internet Configuration Wizard - WAN MAC Address Configuration page
Status
The system status window displays non-editable tables providing extensive system status information about Quadro: General Information, Network
Status,Lines Status, Memory Status, Hardware Status and SIP Registration Status. The links on this page lead to device Transfer Statistics, user
mailboxes and supplementary services configuration pages.
The System Status page has several tables providing system information.
General Information
The General Information page includes the following information:
•Uptime duration - Period Quadro is on since last reboot.
•Device hostname - Quadro device host name.
•Quadro Operating System - Quadro operating system
version.
•Application Software - Software and file system versions of
the Quadro.
•Boot Loader - Quadro boot loader version.
•DSP Software - Quadro DSP software version and the date of
build.
•Language Pack – this field is present only when the custom
language pack is uploaded and it indicates the version.
Fig. II-10: Quadro Status - General Information page