Epygi QX series Service manual

Manual II: Administrator’s Guide
Edition 1, October 2014
SW Release 6.0.1 and higher

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Notice to Users
This document, in whole or in part, may not be reproduced, translated or reduced to any machine-readable form without prior written approval.
Epygi provides no warranty with regard to this document or other information contained herein and hereby expressly disclaims any implied warranties of
merchantability or fitness for any particular purpose in regard to this document or such information. In no event shall Epygi be liable for any incidental,
consequential or special damages, whether based on tort, contract or otherwise, arising out of or in connection with this document or other information
contained herein or the use thereof.
Copyright and Trademarks
Copyright © 2003-2014 Epygi Technologies, LTD. All Rights Reserved. Quadro and QX are registered trademarks of Epygi Technologies, LTD. Microsoft,
Windows and the Windows logo are registered trademarks of Microsoft Corporation. All other trademarks and brand names are the property of their
respective proprietors.
Emergency 911 Calls
YOU EXPRESSLY ACKNOWLEDGE THAT EMERGENCY 911 CALLS MAY NOT FUNCTION WHEN USING QUADRO OR QX AND THAT EPYGI TECHNOLOGIES,
LTD. OR ANY AFFILIATES (AGENTS) SUBSIDIARIES, PARTNERS OR EMPLOYEES ARE NOT LIABLE FOR SUCH CALLS.
Limited Warranty
Epygi Technologies, LTD. (‘Epygi’) warrants to the original end-user purchaser every Quadro and QX to be free from physical defects in material and
workmanship under normal use for a period of one (1) year from the date of purchase (proof of purchase required) or two (2) years from the date of
purchase (proof of purchase required) for products purchased in the European Union (EU). If Epygi receives notice of such defects, Epygi will, at its
discretion, either repair or replace products that prove to be defective.
This warranty shall not apply to defects caused by (i) failure to follow Epygi’s installation, operation or maintenance instructions; (ii) external power
sources such as a power line, telephone line or connected equipment; (iii) products that have been serviced or modified by a party other than Epygi or an
authorized Epygi service center; (iv) products that have had their original manufacturer’s serial numbers altered, defaced or deleted; (v) damage due to
lightning, fire, flood or other acts of nature.
In no event shall Epygi’s liability exceed the price paid for the product from direct, indirect, special, incidental or consequential damages resulting from the
use of the product, its accompanying software or its documentation. Epygi offers no refunds for its products. Epygi makes no warranty or representation,
expressed, implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software, and specifically
disclaims its quality, performance, merchantability or fitness for any particular purpose.
Return Policy
If the product proves to be defective during this warranty period, please contact the establishment where the unit was purchased. The Integrator will
provide guidance on how to return the unit in accordance with its established procedures. Epygi will provide the Return Merchandise Authorization
Number to your retailer.
Please provide a copy of your original proof of purchase. Upon receiving the defective unit, Epygi, or its service center, will use commercially reasonable
efforts to ship the repaired or a replacement unit within ten business days after receipt of the returned product. Actual delivery times may vary depending
on customer location. The Distributor is responsible for shipping and handling charges when shipping to Epygi.
European Limited Warranty
The European Limited Warranty is the same as the Limited Warranty above, except the warranty period is for two years from the date of purchase.
Extended Warranty
Extended Warranty Option
Epygi offers an extended warranty program available for purchase by end users. This option is available at the time of purchase, extending the users
original warranty for an additional three (3) years. Combined with the original warranty, the extended warranty would offer a total of five (5) years
protection for European end users and four (4) years protection for non-European end users.
Extended Warranty Statement
Epygi Technologies, LTD. extends its Limited Warranty for an additional period of three (3) years from the date of the termination of the original Limited
Warranty period (proof of purchase required).
Epygi reserves the right to revise or update its products, pricing, software, or documentation without obligation to notify any individual or entity. Please
direct all inquiries to:
Epygi Technologies, LTD.
1400 Preston Road, Suite 300, Plano, Texas 75093

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Administrative Council for Terminal Attachments (ACTA) Customer Information
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested, this information must be provided to the
telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive REN’s on the telephone line may result in
the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the telephone company to determine the maximum REN for
the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may
be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right
the file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this
happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted
service.
If trouble is experienced with this equipment, please contact EPYGI TECHNOLOGIES, LTD.
If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the network until the
problem is resolved.
Electrical Safety Advisory
To reduce the risk of damaging power surges, we recommend you install an AC surge arrestor in the AC outlet from which the Quadro or QX is powered.
Industry Canada Statement
This product meets the applicable Industry Canada technical specifications.
Safety Information
Before using the Quadro or QX, please review and ensure the following safety instructions are adhered to:
•To prevent fire or shock hazard, do not expose your Quadro or QX to rain or moisture.
•To avoid electrical shock, do not open the Quadro or QX. Refer servicing to qualified personnel only.
•Never install wiring during a lightning storm.
•Never install telephone jacks in wet locations unless the jack is specified for wet locations.
•Never touch uninsulated telephone wire or terminals unless the telephone line has been disconnected at the network interface.
•Use caution when installing or modifying cable or telephone lines.
•Avoid using your Quadro or QX during an electrical storm.
•Do not use your Quadro, QX or telephone to report a gas leak in the vicinity of the leak.
•An electrical outlet should be as close as possible to the unit and easily accessible.
Emergency Services
The use of VoIP telephony is made available through IP networks such as the Internet and is dependent upon a constant source of electricity, network
availability and proper operation of the equipment. If a power outage, network disruption or equipment failure occurs, the VoIP telephony service could
be disabled. User understands that in any of those events the Quadro or QX may not be able to support 911 emergency services, and further, such services
may only be available via the user's regular telephone line or mobile lines that are not connected to the Quadro or QX. User further acknowledges that any
interruption in the supply or delivery of electricity, network availability or equipment failure is beyond Epygi's control and Epygi shall have no
responsibility for losses arising from such interruption.
Music on Hold Copyright
The default Music on Hold on the Quadro or QX is a 22 second fragment from Chopin's Nocturne Op.9 #2 performed by Marina Vardanyan and kindly
provided to Epygi Technologies, LTD. The recording is royalty free.
Compliance with Laws
You may not use the Epygi Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law. You are responsible for
compliance with all domestic and foreign laws governing Voice over Internet Protocol (VoIP) calls.

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Table of Contents
Manual I: see Installation Guide
Step-by-step guide to install and configure QX Gateway basically.
Manual II: Administrator's Guide
About this Administrator's Guide..................................................................................................................................................................................8
QX Gateway’s Graphical Interface .................................................................................................................................................................................9
Administrator’s Main Page – Dashboard................................................................................................................................................................................................................................9
Administrator’s Menus..................................................................................................................................................................................................10
Setup Menu .......................................................................................................................................................................................................................10
Basic Setup ...................................................................................................................................................................................................................................................................................... 11
System (LAN) – System Configuration Wizard ........................................................................................................................................................................................................... 11
Internet (WAN) - Internet Configuration Wizard ......................................................................................................................................................................................................12
Needed Bandwidth for IP Calls.................................................................................................................................................................................................................................... 14
Date and Time Settings......................................................................................................................................................................................................................................................... 15
System Mail Settings – Email (SMTP) .............................................................................................................................................................................................................................16
SMS Settings – Short Text Messaging ............................................................................................................................................................................................................................. 16
System Security............................................................................................................................................................................................................................................................................. 17
Language Pack ............................................................................................................................................................................................................................................................................... 18
Extensions Menu .............................................................................................................................................................................................................19
Extensions Management...................................................................................................................................................................................................................................................... 20
Add Extension.......................................................................................................................................................................................................................................................................... 21
User Extension Settings ................................................................................................................................................................................................................................................. 22
Attendant Extension Settings ...................................................................................................................................................................................................................................... 24
Extension Codecs.............................................................................................................................................................................................................................................................. 27
Upload Universal Extension Recordings .............................................................................................................................................................................................................................28
Authorized Phones Database ............................................................................................................................................................................................................................................. 28
Call Back Services ............................................................................................................................................................................................................................................................. 30
Interfaces Menu...............................................................................................................................................................................................................31
General Operation Mode............................................................................................................................................................................................................................................................ 32
FXS Lines.......................................................................................................................................................................................................................................................................................... 32
FXS (On-board) Line Settings ............................................................................................................................................................................................................................................32
Diagnostic Loopback ............................................................................................................................................................................................................................................................. 33
FXO Settings.................................................................................................................................................................................................................................................................................... 34
E1/T1 Trunk Settings ................................................................................................................................................................................................................................................................. 35
Incoming Interdigit Service ................................................................................................................................................................................................................................................ 44
ISDN Settings.................................................................................................................................................................................................................................................................................. 44
PSTN Lines Sharing...................................................................................................................................................................................................................................................................... 50
PSTN Gateway Operation Mode..............................................................................................................................................................................................................................................50
Telephony Menu..............................................................................................................................................................................................................51
VoIP Carrier Wizard .................................................................................................................................................................................................................................................................... 52
Call Routing Table ........................................................................................................................................................................................................................................................................ 53
Call Routing............................................................................................................................................................................................................................................................................... 60
Local AAA Table ...................................................................................................................................................................................................................................................................... 60
Global Speed Dial Directory................................................................................................................................................................................................................................................61
Allowed Characters and Wildcards ...........................................................................................................................................................................................................................62
Best Matching Algorithm ............................................................................................................................................................................................................................................... 63
Entering SIP Addresses Correctly .................................................................................................................................................................................................................................... 65
SIP Tunnel Settings ................................................................................................................................................................................................................................................................ 65
NAT Traversal Settings .............................................................................................................................................................................................................................................................. 67

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General Settings ...................................................................................................................................................................................................................................................................... 67
SIP Parameters ........................................................................................................................................................................................................................................................................ 67
RTP Parameters ...................................................................................................................................................................................................................................................................... 68
STUN Parameters ................................................................................................................................................................................................................................................................... 69
NAT Exclusion.......................................................................................................................................................................................................................................................................... 69
RTP Settings ................................................................................................................................................................................................................................................................................... 70
SIP Settings ..................................................................................................................................................................................................................................................................................... 71
SIP Aliases ................................................................................................................................................................................................................................................................................. 72
TLS Certificates........................................................................................................................................................................................................................................................................ 72
Advanced Settings........................................................................................................................................................................................................................................................................ 72
RTP Streaming Channels ..................................................................................................................................................................................................................................................... 72
Gain Control.............................................................................................................................................................................................................................................................................. 73
RADIUS Client Settings ......................................................................................................................................................................................................................................................... 73
Dial Timeout ............................................................................................................................................................................................................................................................................. 74
Call Quality Notification ....................................................................................................................................................................................................................................................... 75
Hold Music Settings ............................................................................................................................................................................................................................................................... 75
Firewall Menu ..................................................................................................................................................................................................................76
Firewall............................................................................................................................................................................................................................................................................................. 77
Firewall and NAT .................................................................................................................................................................................................................................................................... 77
Advanced Firewall Settings ................................................................................................................................................................................................................................................77
IDS Log........................................................................................................................................................................................................................................................................................ 77
Filtering Rules................................................................................................................................................................................................................................................................................ 78
View All Filtering Rules ........................................................................................................................................................................................................................................................ 78
Incoming Traffic/Port Forwarding..................................................................................................................................................................................................................................79
Outgoing Traffic ...................................................................................................................................................................................................................................................................... 79
Management Access .............................................................................................................................................................................................................................................................. 79
SIP Access .................................................................................................................................................................................................................................................................................. 79
Blocked IPs................................................................................................................................................................................................................................................................................ 80
Allowed IPs ............................................................................................................................................................................................................................................................................... 80
Custom Services ............................................................................................................................................................................................................................................................................ 81
Service Pool Configuration ................................................................................................................................................................................................................................................. 81
IP Groups ......................................................................................................................................................................................................................................................................................... 82
IP Pool Configuration............................................................................................................................................................................................................................................................ 82
SIP IDS Settings ............................................................................................................................................................................................................................................................................. 84
Network Menu..................................................................................................................................................................................................................85
IP Routing Configuration........................................................................................................................................................................................................................................................... 86
IP Static Routes........................................................................................................................................................................................................................................................................ 86
IP Policy Routes....................................................................................................................................................................................................................................................................... 86
PPTP/L2TP Routes ................................................................................................................................................................................................................................................................ 87
DHCP Settings ................................................................................................................................................................................................................................................................................ 87
DHCP Server ............................................................................................................................................................................................................................................................................. 88
DHCP Advanced Settings ..................................................................................................................................................................................................................................................... 89
DHCP Leases............................................................................................................................................................................................................................................................................. 89
DHCP Settings for the VLAN Interface............................................................................................................................................................................................................................90
DNS Settings ................................................................................................................................................................................................................................................................................... 90
DNS Server Settings ............................................................................................................................................................................................................................................................... 90
Dynamic DNS Settings .......................................................................................................................................................................................................................................................... 91
PPP/ PPTP Settings...................................................................................................................................................................................................................................................................... 92
Advanced PPP Settings......................................................................................................................................................................................................................................................... 92
SNMP Settings................................................................................................................................................................................................................................................................................ 93
Global SNMP Settings............................................................................................................................................................................................................................................................ 93
SNMP Trap Settings ............................................................................................................................................................................................................................................................... 94
VLAN Configuration..................................................................................................................................................................................................................................................................... 94
VPN Configuration ....................................................................................................................................................................................................................................................................... 95
IPSec Configuration ............................................................................................................................................................................................................................................................... 95
PPTP/L2TP Configuration .................................................................................................................................................................................................................................................. 98
Status Menu ....................................................................................................................................................................................................................102

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System Status ........................................................................................................................................................................................................................................................................ 103
General Information..................................................................................................................................................................................................................................................... 103
Network Status ............................................................................................................................................................................................................................................................... 103
Lines Status...................................................................................................................................................................................................................................................................... 103
Memory Status................................................................................................................................................................................................................................................................ 104
Hardware Status ............................................................................................................................................................................................................................................................ 104
SIP Registration Status ................................................................................................................................................................................................................................................ 104
Events 105
System Events....................................................................................................................................................................................................................................................................... 105
Event Settings ....................................................................................................................................................................................................................................................................... 106
Call History................................................................................................................................................................................................................................................................................... 107
Successful, Missed and Unsuccessful Calls ................................................................................................................................................................................................................ 107
CDR Settings .......................................................................................................................................................................................................................................................................... 108
Automatic Backup ............................................................................................................................................................................................................................................................... 108
RTP Statistics......................................................................................................................................................................................................................................................................... 110
FAX Statistics......................................................................................................................................................................................................................................................................... 111
LAN/WAN..................................................................................................................................................................................................................................................................................... 111
LAN and WAN Interface Statistics................................................................................................................................................................................................................................. 111
Statistics........................................................................................................................................................................................................................................................................................ 112
Network Transfer ................................................................................................................................................................................................................................................................ 112
PSTN Channel Usage........................................................................................................................................................................................................................................................... 113
Maintenance Menu .......................................................................................................................................................................................................114
Diagnostics................................................................................................................................................................................................................................................................................... 115
Security Diagnostics ........................................................................................................................................................................................................................................................... 115
Call Capture............................................................................................................................................................................................................................................................................ 116
Ping ........................................................................................................................................................................................................................................................................................... 116
Traceroute.............................................................................................................................................................................................................................................................................. 117
System Logs ................................................................................................................................................................................................................................................................................. 117
System Logs Settings.......................................................................................................................................................................................................................................................... 117
Remote Logs Settings......................................................................................................................................................................................................................................................... 118
User Rights Management ....................................................................................................................................................................................................................................................... 118
Users ......................................................................................................................................................................................................................................................................................... 118
Roles ......................................................................................................................................................................................................................................................................................... 119
Backup/Restore ......................................................................................................................................................................................................................................................................... 120
Automatic Backup ............................................................................................................................................................................................................................................................... 121
Download Legible Configuration................................................................................................................................................................................................................................... 121
Upload Legible Configuration ......................................................................................................................................................................................................................................... 122
Firmware Update ...................................................................................................................................................................................................................................................................... 122
Upload Firmware................................................................................................................................................................................................................................................................. 123
Get Firmware From Server.............................................................................................................................................................................................................................................. 124
Automatic Firmware Update........................................................................................................................................................................................................................................... 125
Reboot...................................................................................................................................................................................................................................................................................... 125
Registration Form ............................................................................................................................................................................................................................................................... 126
Extension User's Menus...............................................................................................................................................................................................127
Call History............................................................................................................................................................................................................................................................................. 128
PBX Information................................................................................................................................................................................................................................................................... 129
Account Settings................................................................................................................................................................................................................................................................... 129
Basic Services........................................................................................................................................................................................................................................................................ 130
Caller ID Based Services.................................................................................................................................................................................................................................................... 131
Incoming Call Blocking ................................................................................................................................................................................................................................................ 132
Outgoing Call Blocking................................................................................................................................................................................................................................................. 133
Unconditional Call Forwarding................................................................................................................................................................................................................................ 133
Log Out .......................................................................................................................................................................................................................................................................................... 134
QX’s Auto Attendant Services ............................................................................................................................................................................................................................................... 135
Call Codes Available in Auto Attendant ............................................................................................................................................................................................................................ 137
Remote Configuration Menu ........................................................................................................................................................................................................................................... 137
Call Codes available for QXFXS24 Gateway..................................................................................................................................................................................................................... 138

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Appendix: System Default Values.............................................................................................................................................................................139
Administrator Settings ............................................................................................................................................................................................................................................................ 139
Extension Settings..................................................................................................................................................................................................................................................................... 143
Appendix: Glossary.......................................................................................................................................................................................................145
Appendix: Software License Agreement.................................................................................................................................................................150

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About this Administrator's Guide
The QX Gateway Manual is divided into two parts:
•Manual I: Installation Guide
gives step-by-step instructions to provision the QX Gateway and configure the phone extensions with the Epygi SIP Server. After successfully
configuring the QX Gateway, users will be able to make SIP phone calls to remote QX devices, make local calls to the PSTN and access the Internet
from devices connected to the LAN.
•Manual II: Administrator's Guide explains all QX management menus available for extension users. A list of all call codes can be found there, too.
This guide contains many example screen illustrations. Since QX Gateway offer a wide variety of features and functionality, the example screens shown
may not appear exactly the same for your particular QX Gateway as they appear in this manual. The example screens are for illustrative and explanatory
purposes, and should not be construed to represent your own unique environment.
QX Gateway’s Graphical Interface describes the QX's graphical user interface and explains all recurrent buttons.
Administrator’s Menus explains the Administrator's management pages according to the menu structure shown on the main page of the QX
management.
Extension User's Menus explains some input-options for administrators only that may be selected from the extension user's main page.
Appendix: System Default Values lists all factory defaults.
Appendix: Glossary defines some technical terms.
Appendix: Software License Agreement includes the contract for using QX's hardware and software.

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QX Gateway’s Graphical Interface
Administrator’s Main Page – Dashboard
When the administrator logs in, the Epygi QX Management page is displayed with a table of active calls (including information about call peers, call
duration and start time) at the startup. The number of total active calls is displayed belowthe table.
The button Terminate next to each active call is used to terminate the corresponding call.
The following main menus are available on QX Gateway: Setup,Extensions,Interfaces,Telephony,Firewall,Network,Status and Maintenance. By
clicking on menus the administrator may access the settings in each respective category and perform actions specific to each category.
The following menus may additionally occur when pressing to the PBX extensions:
•Your Extension (see Extension User's Menus)
The Return link is used to return to the QX Gateway Management page.
Fig.II- 1: QX Gateway Management page
The functional button Renew Wan IP Address appears on the administrator’s main QX Gateway Management page if the QX Gateway device acts as a
DHCP client. The Renew WAN IP Address button is used to obtain a new WAN IP address in case, e.g., the QX Gateway moves to another network.
The button Pending Events will be displayed in the upper right corner of the Administrator’s Main Menu page. Clicking on the button will lead to the
Events page that can be also accessed from the Status Menu.
Language selection is available only when the custom Language Pack has been uploaded and it is used to enable custom language for QX GUI or returning
back to the default language - English.
The list of Users currently logged in is seen in the lower right corner of the Administrator's Main Menu. Information about IP address user accessed QX
Gateway GUI from, the username user is logged in and the time until the next automatically logout is provided herein. The current version of the QX
Gateway's firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed during that time,
user will be automatically moved to the Login page and will be requested to login again.
Log Out is used to close the session between the user PC and QX and to leave the QX Web Management or to enter the management with another login.

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Administrator’s Menus
Setup Menu
The Setup Menu consists of the following sections:
•Basic Setup
−System (LAN)
−Internet (WAN)
−Date and Time
−Email (SMTP)
−Short Text Messaging (SMS)
•System Security
•Language Pack
Fig.II- 2: Setup Menu page

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Basic Setup
System (LAN) – System Configuration Wizard
The System Configuration Wizard allows the administrator to define the QX Gateway’s Local Area Network settings and to specify regional configuration
settings to make QX Gateway operational in its LAN. The System Configuration Wizard MUST be run upon QX Gateway's first startup to make sure
that it works properly in its network environment. The Wizard allows navigating through the following basic configuration parameters and settings:
•System Configuration (see below)
•DHCP Settings for the LAN Interface
•Regional Settings and Preferences (see below)
DHCP Settings for the LAN are described in the chapters below.
The LAN configuration and regional settings will be described
later in this chapter.
Please Note:
It is strongly recommended to leave the
factory default settings if their meanings are not fully clear
to the administrator.
Fig.II- 3: System Configuration Wizard – Getting Started page
The
System Configuration
page contains the host name, IP
address and Subnet Mask information about the QX Gateway
LAN interface. These settings make QX Gateway available to the
internal network.
The System Configuration page offers the following input
options:
Host Name requires a host name for the QX Gateway device.
Domain Name requires the LAN side domain name which the
QX Gateway belongs to.
IP Address requires the QX Gateway host address for the LAN
interface.
Subnet Mask requires the QX Gateway hosts’ Subnet Mask.
Fig.II- 4: System Configuration Wizard - System Configuration page

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The
Regional Settings and Preferences
are used to select
settings specific to the location of the QX Gateway. This is
important for the functionality of the voice subsystem.
The Regional Settings and Preferences page has two drop
down lists to select the Your Locale (location)and a
corresponding Timezone.QX Gateway will support Daylight
Savings (DST) correction if it is available for the selected time
zone.
This page also has a manipulation radio button group to choose:
•System Language – selection is available only when the
custom Language Pack has been uploaded and it is used to
enable custom language for system voice messages or
returning back to the default language English.
Fig.II- 5: System Configuration Wizard - Regional Settings page
Internet (WAN) - Internet Configuration Wizard
The Internet Configuration Wizard allows the administrator to configure the WAN interface settings and to adjust QX Gateway’s connectivity with an
external network. The Internet Configuration Wizard MUST be run for QX Gateway to be connected to the Internet.
All the settings of the
Internet Configuration Wizard
are
described in the chapters below except those for the IP
settings, which will be described in this chapter.
Attention:
It is strongly recommended not to change the
factory default settings if their meanings are not fully clear
to an administrator.
Fig.II- 6: Internet Configuration Wizard – Getting Started page
The Wizard allows navigating through the following basic configuration parameters and settings:
•Uplink configuration (see below)
For Protocols
PPPoE
:
•PPP/ PPTP Settings
•WAN Interface Configuration (see below)
•
DNS Settings
For Protocols
PPTP
:
•WAN IP Configuration (see below)
•PPP/ PPTP Settings
•
WAN Interface Configuration (see below)
•
DNS Settings
For Protocols
Ethernet
:
•WAN IP Configuration (see below)
•WAN Interface Configuration (see below)
•
DNS Settings

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The
Uplink Configuration
page allows you to select the QX
Gateway‘s WAN interface connection type and its bandwidth
settings. These settings will make QX Gateway available to the
external network.
Depending on the Uplink Interface Protocol selection, the page
following the Uplink Configuration page is different. Thus if
PPPoE is selected, the next page will be PPP Configuration,
while selecting Ethernet will bring up the
WAN IP
Configuration page.
The Uplink Configuration
page offers the following
components:
The WAN Interface Protocol radio buttons are used to choose
the protocol depending on the requirements of the ISP (Internet
Service Provider):
•PPPoE
- turns on the PPP over an Ethernet connection.
Fig.II- 7: Internet Configuration Wizard - Uplink Configuration page
•PPTP – turns on the Point to Point Tunneling Protocol (PPTP) interface used for the connection between QX and ADSL modem. A fixed IP
address configuration is needed in this case.
•Ethernet - turns on the Ethernet connection.
The WAN Interface Bandwidth settings allow the specification of the upstream and downstream speeds in kbit/s, helping to assure the quality of IP calls.
An IP call looses the voice quality if there is no available bandwidth. When approaching the limits of bandwidth capacity, another IP call will be declined.
The bandwidth provided by the ISP has to be specified in the text fields Upstream Speed and Downstream Speed. The default entry in both fields is
100000, the maximum bandwidth of a 100 Mb Ethernet. You may see the required bandwidth in the chapter Needed Bandwidth for IP Calls.
The Min Data Rate text field requires the amount of upstream bandwidth that ought to remain for data applications even if voice applications use the
entire available upstream bandwidth. The value selected here needs to be smaller than the upstream bandwidth and is measured in kbit/s.
The WAN IP Configuration page is only displayed if Ethernet or PPTP has been selected to be the uplink protocol. It offers the following components:
The
Assign automatically via DHCP
radio-button selection
switches to automatic retrieval of the WAN IP address from a
DHCP server at the ISP/uplink.
Please Note: DHCP referred to here is the one that runs on the
provider’s side and not the QX Gateway’s personal DHCP server.
The Assign Manually radio-button switches to the manual
adjustment of IP settings. This selection requests the following
parameters:
IP Address requires the IP address for the QX Gateway WAN
interface.
Subnet Mask requires the subnet mask for the QX Gateway
device WAN interface.
Default Gateway requires the IP address of the router where all
packets are to be sent to, for example, to the router of the
provider.
Fig.II- 8: Internet Configuration Wizard - WAN IP Configuration page

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The
WAN Interface Configuration
page may be used to modify
the MAC address of the QX Gateway. This might be necessary if
the ISP (Internet Service Provider) requires a specified MAC
address, for example, for authentication. This page offers the
following components:
MAC Address Assignment manipulation radio-buttons:
•This Device turns to the default MAC address of the QX.
•User Defined requires user defined MAC Address.
The MTU drop down list allows you to select the maximum
packet size on the Ethernet (in bytes). MTU is used to fragment
the packets before transmitting them to the network. The MTU
preferred value is dependent on the Ethernet connection. The
default MTU size is 1500 Bytes for Ethernet and 1400 Bytes for
PPPoE.
Fig.II- 9: Internet Configuration Wizard – WAN Interface Configuration page
Needed Bandwidth for IP Calls
The bandwidth required by an IP call depends on the codecs used and these specifications are listed in the tables below:
Required Bandwidth for Standard Packets:
Packet
Size in
msec.
Needed bandwidth in kbit/s using the Codecs:
G.711u/G.711
a
G.726-16 G.726-24 G.726-32 G.726-40 G.729a iLBC-13.33 G.722 G.722.1
10
105
58
66
74
82
50
-
105
74
20
84
37
45
53
61
29
-
84
53
30
76
30
38
45
53
22
27
76
45
40
74
27
34
42
50
19
-
74
42
50
71
25
32
40
48
17
-
71
40
60
67
22
30
37
45
15
20
67
37
Needed Bandwidth for Encrypted Packets when using a SRTP:
Packet
Size in
msec.
Needed bandwidth in kbit/s using the Codecs:
G.711u
/
G.711a G.726-16 G.726-24 G.726-32 G.726-40 G.729a iLBC-13.33 G.722 G.722.1
10
114
66
74
82
90
58
-
114
82
20
89
41
49
57
65
33
-
89
57
30
81
33
41
49
57
26
31
81
49
40
76
28
36
44
52
20
-
76
44
50
74
26
34
42
50
18
-
74
42
60
72
24
32
40
48
16
22
72
40

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Required Bandwidth for Encrypted Packets when a VPN is used:
Packet
Size in
msec.
Needed bandwidth in kbit/s using the Codecs:
G.711u
/
G.711a G.726-16 G.726-24 G.726-32 G.726-40 G.729a iLBC-13.33 G.722 G.722.1
10
148
98
105
118
124
92
-
148
118
20
105
59
65
74
81
49
-
105
74
30
90
43
52
60
66
35
41
90
60
40
85
38
45
53
61
30
-
85
53
50
80
34
41
48
56
26
-
80
48
60
74
29
37
45
52
22
26
74
45
Date and Time Settings
The Date and Time page provides information about the current system time and date. The settings may be updated through the international time and
date servers.
Time is used to set the local time (hour, minute).
Date is used to set the date (month, day, year).
Enable Simple Network Time Protocol Server
enables the
SNTP (Simple Network Time Protocol) server on QX Gateway,
thus QX Gateway becomes the timeserver for its LAN.
Enable Simple Network Time Protocol Client enables the
SNTP client on the QX Gateway, thus QX Gateway becomes a
client to an external timeserver. A checkbox disables Date and
Time drop down lists and enables the following parameters:
The SNTP Servers table lists all defined NTP Servers.
The Add functional button opens an Add NTP Server page
where a new NTP server can be defined. This page offers the
NTP Server radio buttons that are used to choose between a
manual and a predefined NTP server.
•Manual requires the NTP server’s FQDN (Full Qualified
Domain Name) or its IP address.
•Predefined is used to select the NTP server’s host
address from the drop down list, where the most
common NTP servers are listed.
Fig.II- 10: Date and Time Settings page
The
Move Up
and
Move Down
functional buttons are used to
sort NTP servers in the order they need to be accessed. If the
NTP server in the first position of the SNTP Servers table does
not answer, NTP server in the next position will try to be
reached.
Please Note: You can add another NTP server to the list if the
defined NTP servers are not functional (for example, QX's
date/time is not being updated automatically).
Polling Interval indicates the time interval for the periodical
synchronization between the timeserver and QX Gateway. It
counts in hours.
Fig.II- 11: Add NTP Server page
Attention: Date and Time Settings will be reset if QX Gateway has lost power.

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System Mail Settings – Email (SMTP)
The Email (SMTP) page allows you to send warnings automatically about the board status or problems to the administrator. System events that require
email notification are selected on the Event Settings page. System mail must be enabled and the SMTP server needs to be configured for voice message
transmission to the extension user’s mailing account.
QX Gateway may automatically generate emails to the administrator if events specified in the System Events list occur.
With the
Enable
checkbox system mail sending and voice
messages transmission to the extension user's mailbox could be
enabled.
SMTP Host requires the IP address or host name of the Simple
Mail Transfer Protocol (SMTP) server. This SMTP server is part of
your mail server that you normally use to receive and send mails.
SMTP Port requires the SMTP host port number.
Mail Sender Address text field requires the source address for
the QX Gateway notification emails. The email address defined
here should be an existing valid email address registered on the
selected SMTP server or it should have permission to use that
particular SMTP server for e-mail transmission.
Mail Recipient Address text field requires an active email
address where system emails will be delivered. The e-mail
recipient here can be a QX Gateway administrator or someone
responsible for network and system problems.
Mail Recipient Address (CC) text field requires an active email
address where a carbon copy (CC) of the system e-mails will be
delivered.
The server requires a secure connection (TLS)must be selected
if the specified SMTP server requires secure connection using TLS.
If the specified SMTP server allows using both secure and
unsecure connections then this selection forces to establish the
secure connection.
Fig.II- 12: System Mail Settings page
Enable SMTP Authentication must be selected if the specified SMTP server requires authentication. In this case authentication User Name and User
Password configured on the SMTP server should be defined in the corresponding text fields.
Attention: The following symbols are not allowed for the Password field: '$', '(', ')','/', '`', '&', '\', '''.
With the button Send test mail a test mail can be sent to the defined email address to verify the settings. This button will be enabled if correct values have
been submitted and saved on this page.
To configure the System Mail
1. Enable the system mail sending by the Enable checkbox selection.
2. Update or set the SMTP host in the SMTP Host text field.
3. Update or set the e-mail sender address in the Mail Sender Address text field.
4. Update or set the e-mail address in the Mail Recipient Address text field.
5. Enable the secure connection (TLS) if the specified SMTP server requires secure connection.
6. Enable SMTP Authentication if it is required on the server.
7. Insert into the corresponding text fields an authentication User Name and User Password defined by your SMTP server.
8. Press the Save button to submit these settings.
9. Use the Send Test Mail button to send a test e-mail with the configured settings.
SMS Settings – Short Text Messaging
The SMS Settings (available only for QXFXO4, QXISDN4 and QXE1T1 Gateways) are used to configure the SMS parameters that will allow QX Gateway to
send the event notifications via SMS to the extension user’s mobile phone. However, for QX Gateway to deliver SMS notifications, the SMS service should
be enabled and SMS settings should be configured from this page.

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Enable SMS Service
enables the SMS service on the QX
Gateway.
User Name and Password text fields require the authentication
settings of the SMS server.
SMS Sender Address requires the source address for the QX
Gateway notification SMS. The address defined in this field will
be seen in the “From” field of the SMS delivered to the mobile
phone.
SMS Recipient Address requires a destination mobile number
for a test SMS.
SMS Gateway manipulation radio buttons allow to select
between pre-defined Clickatell SMS gateway and the custom
defined SMS gateways.
Fig.II- 13: SMS Settings page
•Clickatell – this selection allows to use a pre-defined SMS gateway. Selection enables the API ID text field which indicates a Clicatell specific
parameter obtained from the server and should match on both sides.
•Custom – this selection allows to use a custom SMS gateway. Selection requires following parameters to be inserted:
Resource text field requires the HTTP resource name on the SMS gateway, for example: /http/sms.cgi.
Parameters text field requires the parameters to be submitted to the resource address. The value of this field represents a string with tokens
(separated by percent (%) symbols) inside. Each token indicates a value of the certain field on this page. The value is dependent on the SMS
gateway requirements. For example:
user=%username%&password=%password%&to=%to%&from=%from%&text=%text%
The tokens are the strings that have the following dependencies from the field in this page:
%username% – indicates the username defined in the field Username
%password% – indicates the password defined in the field Password
%to% - indicates the password defined in the field SMS Recipient Address
%from% - indicates the password defined in the field SMS Sender Address
%text% - indicates the SMS text generated by QX Gateway (event notification, etc.)
Server text field requires the IP address or the host name of the SMS gateway.
Port text field requires the port number of the SMS gateway.
Use Secure HTTP checkbox enables access to SMS server via HTTPS. Checkbox selection enables a Secure Port text field that requires the
port number for HTTPS traffic.
Request Method manipulation radio buttons allow to select the HTTP request method used by QX Gateway the access the SMS gateway:
POST or GET.
Send Test SMS is used to send a test SMS to the defined SMS Recipient Address. This button will be enabled if correct values have been submitted and
saved on this page.
System Security
The System Security Management offers a possibility of managing the global security levels.

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The
System Security Management
page includes the following
components:
The Security Level table - allows selecting the Security Level
defining requirements to the IP Lines' password strength and the
Security Report granularity. The security levels are as follows:
•Low - There are no specific restrictions on the strength of
the saved password. Only the critical warnings on the Call
Routing Rules to PSTN and IP-PSTN, disabled Firewall and
IDS will be generated in Security Report.
•Medium - The minimum strength of the IP Line passwords
should be "good". The Security Report will generate
warnings on all unsecured Call Routing rules, IP Line
passwords, Firewall level (if it is set to lower than
"Medium") and disabled IDS.
•High - The minimum strength of the IP Line passwords
should be "strong". The Security Report will generate
warnings on the IP Line passwords, disabled IDS,
unsecured SIP, and unsecured Routing Rules to SIP, PSTN
and IP-PSTN and also regarding the Firewall level if it is set
to lower than "High".
Fig.II- 14: System Security Management page
Language Pack
The Language Pack page allows you to upload a custom language for GUI and Voice Messages of the QX Gateway. The language of voice messages can be
switched to the custom Language Pack language from the GUI setting page in the System Configuration Wizard. The language of GUI session can be
changed to the custom Language Pack language from the radio buttons on the login page.
Uploading a Language Pack will cause the loss of the following data:
•
All voice mails and custom voice messages (only when
embedded memory storage is used)
•Call History (only when embedded memory storage is used)
•Pending events (only when embedded memory storage is
used)
•Transfer statistics
Please Note: Only one custom Language Pack can be uploaded at
the time. Uploading a Language Pack will remove the existing one (if
applicable) and will reboot the QX Gateway.
Fig.II- 15: Language Pack page
The Current Language Pack field displays read-only information about the custom language pack uploaded. When no custom language pack is uploaded,
the field indicates “No Language Pack installed”.
Below, there is a Language Pack File to Upload text field that displays the selected image filename. The Choose File button is used to browse the custom
language pack to be uploaded.
The Remove Current Language Pack link is only seen when a custom language pack is uploaded and is used to remove it from the system.
Pressing Save will start uploading the custom language pack to the board.
Attention: Pressing the Save button will stop some vital processes on the QX Gateway, therefore you will need to reboot your device manually even if you
have cancelled the language pack update procedure on the following steps.
The next page displayed will show verification of the language pack being uploaded and asks for confirmation to overwrite the existing custom language
pack (if applicable). After final confirmation, the system will upload the selected custom Language Pack and it will reboot.

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Extensions Menu
The Extensions menu allows you to configure the following settings:
•Extensions
−Add Extension
•Recordings
•Authorized Phones
Fig.II- 16: Extensions Menu page

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Extensions Management
The Extensions Management page is used to create a variety of extensions and auto attendants on the QX Gateway. From this page, by clicking on the
user extension, the Administrator can go to the extension settings pages.
When this page is accessed for the first time after the QX Gateway’s
initial boot-up or the default configuration settings restore, an
intermediate page is displayed.
The Change Extension Length page is used to define the extension
settings applicable to all extensions on the QX Gateway. This page
disappears once being saved.
The Change Extension Length page consists of a radio-button
selection:
Fig.II- 17: Extensions Management - Add Entry page
•Leave Current Length radio-button selection is used to leave the current length of extensions on the QX. Per default the extensions length on the
QX Gateway is 2. In front of this selection, the actual configured length of extensions is displayed.
•Change Length radio-button selection is used to change the actual length of extensions on the QX. This selection enables the following
information to be defined:
The Extension Length drop-down list requires you to choose the length of the extensions on the QX. This number will apply to all existing
extensions on the QX as well as to any newly created extensions. The length of the extension can be 3 or 4.
The Extension Prefix text field is used to define a prefix with which all existing extensions on the QX as well as to any newly created
extensions should start. The prefix cannot start with the digits 0 or 9, otherwise an error message appears.
Please Note: By saving the settings on the Change Extension Length page, all existing extensions will lose the custom voice messages. The device will be
rebooted. You will not be automatically redirected to the login page, so you need to access it manually again when reboot ends. After the reboot, the
Change Extension Length page will disappear and the Extensions Management page will be displayed. The Change Extension Length page will not
appear again unless the default configuration settings are restored on the device.
Two types of user extensions, active and inactive, can be created on the QX Gateway. Active extensions are those that are attached to a line, can place and
receive calls and use available telephony services. Inactive extensions are those that are not attached to the line. They can use some available telephony
services but they cannot place and receive calls.
Attendant extensions (available only for QXFXO4, QXISDN4 and QXE1T1 gateways) are dedicated to the IVR system on the QX Gateway. These extensions
are used by callers to reach QX’s users and use the remote access and call relay services. It is possible to create Auto Attendants with the custom scenarios.
By default, QXFXO4, QXISDN4 and QXE1T1 Gateways have one Auto Attendant extension (00) which is undeletable.
Attention: The system is limited to 100 extensions! Once the number of extensions in the Extensions table reaches 100, there will be no more possibility
to add new extensions.
The Extensions table is a list of all extensions and their parameters.
Fig.II- 18: Extensions Management page