Esse-ti Helpy L200 User manual

Elevator alarm system
USER’S MANUAL
Installation and use

Thanks for choosing an Esse-ti product
This product has been especially designed to
manage emergency calls generated in elevators. It
has been manufactured with perfect workmanship
using suitable materials for long-lasting
performance.
All Esse-ti products are subjected to extensive
specific testing in our laboratories in order to
provide total guarantee for the User.
The User shall be responsible for defects arising from the use of the product. Esse-ti
shall only be responsible for defects according to and within the limitations set by the
Presidential Decree dated 24/05/1988 no. 224 (fulfilling the EEC directive no. 85/374 on
the harmonization of statutory and administrative regulations of the Member States on
the liability for damages arising from defective products under art. 15 of Law no. 183 of
16 April 1987).
Esse-ti reserves the right to modify the product characteristics at any time
without prior notice.

TABLE OF CONTENTS
EDITING CRITERIA.............................................................................................................5
GENERAL INSTALLATION INSTRUCTIONS ..................................................................7
General Notes.....................................................................................................................7
Warnings ............................................................................................................................7
Making the installation.......................................................................................................7
DESCRIPTION ......................................................................................................................8
Functions............................................................................................................................8
Main Services.....................................................................................................................................8
OPERATION .......................................................................................................................11
Operation in idle state.......................................................................................................11
Alarm calls .......................................................................................................................11
Call cycles ........................................................................................................................................12
Alarm from pressing the emergency call button .............................................................................12
Technological alarms and Diagnostics ............................................................................................18
Automatic Test calls.........................................................................................................19
Automatic test ..................................................................................................................................19
Manual test.......................................................................................................................................21
INSTALLATION .................................................................................................................22
Recommendations............................................................................................................................22
Mounting..........................................................................................................................22
How to install the device ..................................................................................................23
Connections......................................................................................................................24
Telephone line..................................................................................................................................25
Other connections ............................................................................................................................27
Quick instructions to check the installation......................................................................31
PROGRAMMING................................................................................................................33
Accessing and exiting programming ...............................................................................................33
From the local telephone..................................................................................................................34
From a remote telephone .................................................................................................................34
BASIC PROGRAMMING...............................................................................................35
Programming the type of line ..........................................................................................................35
Programming the telephone numbers ..............................................................................................36
Programming the clock ....................................................................................................................38
Recording/playing the identification message.................................................................................39
Type of installation ..........................................................................................................................40
Activating the “dead battery” alarm ................................................................................................40
Programming the automatic test data ..............................................................................................41
Programming the protocols identification code ..............................................................................43
Restoring the default settings...........................................................................................................44
ADVANCED PROGRAMMING ....................................................................................45
Changing the installer password......................................................................................................45
Changing the operator password .....................................................................................................46
Activating the “no power supply” alarm .........................................................................................47
Activating the “diagnostics” alarm..................................................................................................47
Activating the auxiliary alarm input................................................................................................48
Emergency call button normally closed/open .................................................................................48
Delay for emergency call buttons ....................................................................................................49
Filter activation ................................................................................................................................49
Codes for alarms’ managing ............................................................................................................50

Recording/playing the courtesy message ........................................................................................52
Handsfree connection time upon alarm ...........................................................................................53
Pulse or DTMF dialling ...................................................................................................................53
Call cycles ........................................................................................................................................54
Connection to switchboard or PSTN line ........................................................................................54
Automatic answer ............................................................................................................................55
USE OF OTHER FUNCTIONS ...........................................................................................56
LOCAL USE....................................................................................................................56
Conversation between the local telephone and the car....................................................................56
Conversation between the local telephone and the handsfree selected by the user ........................56
External outgoing calls ....................................................................................................................57
Opening the doors ............................................................................................................................58
Remote use with HelpyL200 in stand-by mode................................................................59
Conversation with an handsfree selected by the user......................................................................59
Opening the doors ............................................................................................................................60
Remote use while the emergency call alarm is suspended ...............................................60
Handsfree connection and door opening .........................................................................................60
Resetting the emergency call alarm by remote................................................................................60
Ademco Contact ID Protocol ...........................................................................................62
MAINTENANCE.................................................................................................................63
Fuse replacement..............................................................................................................63
QUICK GUIDE – PROGRAMMING ..................................................................................64
Base programming ...........................................................................................................64
Advanced programming ...................................................................................................66
QUICK GUIDE – USE.........................................................................................................68
Local.................................................................................................................................68
Remote use with HelpyL200 in stand-by .........................................................................68
TECHNICAL SPECIFICATIONS .......................................................................................69
Tones ................................................................................................................................................69
Status indicator LED’s.....................................................................................................................69
Power supply....................................................................................................................................70
Signalling system .............................................................................................................................71
Telephone terminations....................................................................................................................71
Connections......................................................................................................................................71
Inputs/ Outputs.................................................................................................................................71
Safety system ...................................................................................................................................72
CE conformity declaration ...............................................................................................72
TELEPHONE NUMBERS ...................................................................................................73
QUICK START GUIDE.......................................................................................................75
QUICK GUIDE PROGRAMMING HELPY L200 .............................................................76

EDITING CRITERIA Page 5
EDITING CRITERIA
This paragraph describes the editing criteria followed in this manual for easier
user’s reference.
The following table contains examples of the styles used (left) with their logical
meaning (right).
Example Meaning
CHAPTER
TITLE
Style used for the title of chapters. A new
chapter begins on a new page.
PRIMARY TITLE Style used for the title of large sections in a
chapter, such as the main titles of the chapter.
Secondary Title Style used for the title of a specific paragraph
in the primary title.
Tertiary Title Style used for additional sections in a specific
paragraph
Example Style used for examples.
Note Style used for explicatory notes: pay attention!
Warning Style used to indicate possible risks for
individuals and properties: caution!
Normal text Style used for normal text.
¾Operation to be carried out
Style used to indicate the sequence of
operations that must be carried out for
programming or service implementation.

Page 6 EDITING CRITERIA
In addition to styles, the manual contains images and symbols showing the
operations to be performed by the User.
Symbol Meaning
, , , , , ,
, , , , , .
Press this button on the telephone keypad.
This symbol indicates a telephone digit. It is
used to indicate the values that must be
entered by the operator during programming.
Pick up the handset. The programming mode
must be active.
Pick up the handset.
Replace the handset.
A [B] Square brackets indicate optional parts of
codes that can be omitted.

GENERAL INSTALLATION INSTRUCTIONS Page 7
GENERAL INSTALLATION
INSTRUCTIONS
GENERAL NOTES
Carefully read the notes contained in this section as they provide important
information on safe correct installation, use and maintenance of the product.
•The product must be EXCLUSIVELY used for the purpose it was designed
for. Esse-ti shall not be responsible for damages arising from improper use.
•The product has been designed in compliance with the regulations in force and
must be installed in systems that comply with the provisions of law.
•Before connecting the product to the electric mains, make sure that the line
voltage corresponds to the value indicated on the product label.
•Always disconnect power supply before performing internal or external
operations on the product (cleaning, maintenance, etc.).
•A protection cut-out switch must be installed upstream to interrupt power
supply in case of fault.
•Always refer to an authorized service centre for repair.
•Beware of symbols showing lightening with an arrow inside a triangle, since
they indicate the presence of dangerous voltage.
•For information on how to use the product see "Technical Features”.
•Do not install the product in environments with risk of explosion.
WARNINGS
•Check that the product has been installed correctly.
•Connect protections for power supply and telephone line to the installation.
•For effective protection connect the earth terminal to an earth socket.
•Do not introduce objects, liquids or powders inside the product. Do not use
sprays inside the product.
•When replacing the external battery, arrange for suitable disposal. Do not
dispose of with ordinary waste.
•Packing (plastic bags, foam polystyrene, etc.) must be kept out of the reach of
children because potentially dangerous.
MAKING THE INSTALLATION
The product must be installed by specialized installers.

Page 8 DESCRIPTION
DESCRIPTION
HelpyL200 is an alarm system especially developed for elevators in compliance
with EN81-28:2004.
The main function is to make automatic calls to the programmed telephone
numbers if a person is trapped in the elevator and establish a bi-directional
communication between the trapped person and the rescue service. The device
can also make calls to inform about malfunctioning or anomalies of the alarm
system and automatic test calls on a regular basis (in compliance with section
4.2.1 of the EN81:28:2004 standard).
The device is typically installed in the elevator room near the electric control
cabinet of the elevator and can be programmed and used with an ordinary
multi-frequency telephone, defined as “local telephone" in the manual, directly
connected to the device.
FUNCTIONS
Main Services
•It can be connected to the fixed public telephone network (standard
operation mode) or to the GSM line (with the installation of the Esse-ti
GSM100 proprietary module).
•Types of alarm:
-Help call alarm: max. of 3 buttons, of which, typically, one button
for the elevator car and two optional buttons for roof and pit. Each
button can be matched with a handsfree device (Esse-ti “active”
handsfree terminal) for external bi-directional communication or
with the local telephone situated in the elevator machine room.
Alternatively to standard active handsfree terminals connected to
the three Helpy L200 independent outputs VV1, VV2 or VV3, you
can connect one Esse-ti proprietary “passive” handsfree device in
parallel to each active handsfree terminal. For the roof, for example,
you can use one passive handsfree connected in parallel to the
active handsfree of the car. For information on connection please
refer to the instructions supplied with the passive handsfree device.

DESCRIPTION Page 9
-technological alarms:
-dead battery
-no power supply
-1 input for auxiliary alarm
-alarm from diagnostics
•Automatic Test Call (EN-81:28 4.2.1).
•12 telephone numbers that, during programming, can be individually
associated with:
-Help call alarm
-Technological alarms and diagnostics
-Automatic test call
•3 types of alarm destination:
-Ordinary telephone users
-Service Centre with Ademco contact ID protocol
-Service Center with Esse-ti protocol (HeCall).
In case of standard telephone users, the person who answers the calls must
enter suitable programmable codes to manage the alarm. In case of Call
Centers with automatic protocols and software, please refer to the
corresponding documentation.
Each type of alarm can be associated with multiple telephone numbers
(that will be called in a sequence), also with different destination types.
•1 filter input for an external sensor in order to avoid emergency call alarms
when the car is at the floor and all doors are open or the car is moving and
the doors will open at the next floor. The filter has no effect on buttons 2
(pit) and 3 (roof), if any.
•Messages:
-Customisable elevator identification message (max. 11 seconds). It
must be recorded during installation.
-Courtesy message broadcast in the car after the help call by the
trapped person (8 seconds). The device is provided with a pre-
recorded courtesy message. Alternatively, you can record your own
courtesy message.
-Pre-recorded messages that identify the type of alarm (not
customizable).
•Management of ALARM GIVEN INDICATOR LIGHT and RECORDED
ALARM INDICATOR LIGHT.
•2 Relays for door-openers.

Page 10 DESCRIPTION
•Local Programming through the local telephone. Remote programming
through DTMF telephone or Esse-ti programming software.
The device has three priority levels for the events.
•High priority: emergency call buttons
•Medium priority: technological alarms
•Low priority: automatic test, diagnostics.
Higher priority alarms abort lower priority alarms (thus the emergency call
alarm aborts all the others). when the higher priority alarm ends, the system
resumes the aborted alarm procedure.

OPERATION Page 11
OPERATION
OPERATION IN IDLE STATE
In idle state the device (if these checks are enabled):
•Checks the battery status every 2 hours (“dead battery” technological
alarm);
•Checks the operation of the alarm system (diagnostics) every day at
programmable time;
If the one of these checks shows a malfunction (dead battery or malfunction
detected by the diagnostics procedure) the device starts the alarm procedure
described in “Alarm calls”.
•Makes a periodical automatic test call in compliance with EN 81-28:2004
with programmable frequency.
At the time set for the periodic automatic test call the device will call the
programmed number (or numbers) according to the procedure illustrated in
section “Automatic Test calls / Automatic test”.
ALARM CALLS
WARNING
If the alarm procedure is activated by mistake and
you have programmed a wrong number, and IT IS
IMPOSSIBLE TO INTERRUPT THE ALARM
PROCEDURE FROM REMOTE, please follow the
procedure below: Lift the handset of the local
telephone and enter * <Key word> # within 20
seconds (by default: ). The alarm ends
and the device returns to the idle state.

Page 12 OPERATION
This section continues with a description of the alarm management mode by
standard telephone users. For information about alarm management with
automatic protocols (Esse-ti or Ademco Contact ID) please refer to the
corresponding documentation. The following codes (“Acknowledgement”,
“Handsfree”, “Exclusion” and “End”) are factory-set codes. In case of re-
programming, you must use the new codes. The “Exclusion” and “End” codes
are also used in the Ademco Contact ID protocol.
Call cycles
Upon an alarm or during the automatic test, the device generates a sequence of
calls to the numbers programmed and associated with the event. The device
makes two consecutive calls to each number. Each call lasts up to 30 seconds.
After calling the last number, the device starts a new cycle of calls, supposed
no one answered and gave HelpyL200 the proper codes, starting from the first
number.
The number of call cycles can be programmed from 1 to indefinite for
technological alarms, diagnostics and automatic test call (by default it is set to
5). If the number of call cycles is limited (1..9) , HelpyL200 controls that the
called party is ringed for a number of times at least equal to the number of pre-
set call cycles.
A special feature of the technological alarms, self-diagnosis and the automatic
test call is the "CLI" – mode. By routing the calls associated with different
alarms to different telephone lines, the call center manages to discriminate
which type of alarm has been received thanks to the information contained in
the CLI (caller line identification). In this way , it is not required to establish a
connection in order to determine the event, you simply need to be sure that at
least one call has been forwarded to a free telephone number. By setting value
“1” for call cycles, the Helpy L200 will carry out as many call cycles to the
programmed numbers until it succeeds to reach a free telephone number. At
this point , the calls will end without any further need to be answered.
As far as the rescue call alarms are concerned , the number of call cycles is
unlimited.
Alarm from pressing the emergency call button
This is the device main function.
When the emergency call is pressed, the device makes a sequence of calls to the
programmed numbers associated with the specific type of alarm.

OPERATION Page 13
Simultaneously:
•a courtesy message is played back in alternation with pauses and tones
in the place where the alarm is generated (e.g. elevator car)
•the “alarm given” indicator light turns on.
Note: The alarm for button 1 (installed in the car) is subject to the
filter input status, if enabled.
WARNING:
The filter input must be disabled during maintenance
operations of the elevator system.
How to answer an emergency call and reset
immediately the alarm
Please refer to the diagram on page 16.
¾Answer the alarm call. You hear a series of tones.
¾Dial (“Aknowledge” code) or wait. You listen to the alarm
identification message (“Emergency call”) followed by the elevator
identification message (which must be recorded during installation).
Note: You can listen to the messages at any moment by dialling
(“Acknowledge” code).
¾After 30 seconds an automatic connection to the handsfree is
established and you can talk to the person who called for help. You can
also establish the handsfree connection immediately, while listening to
the messages, by dialling (“Handsfree activation” code).
The duration of the handsfree connection is limited (programmable, 3
minutes by default). The conversation time can be extended by entering any
digit different from (“Exclusion”), (“End”) and (“Aknowledge”)
at warning tone.
¾Dial (“Exclusion” code) to suspend the alarm. The “Received alarm”
indicator light turns on.
¾Dial (“End” code).

Page 14 OPERATION
The alarm is reset and the device goes in stand-by mode.
How to answer an emergency call and suspend the
alarm: the alarm will be terminated by the rescue team
locally.
Please refer to the diagram on page 16.
¾Answer the alarm call. You hear a series of tones.
¾Dial (“Aknowledge” code) or wait. You listen to the alarm
identification message (“Emergency call”) followed by the elevator
identification message (which must be recorded during installation).
Note: You can listen to the messages at any moment by dialling
(“Acknowledge” code).
¾Dial (“Exclusion” code) to suspend the alarm. The “Received alarm”
indicator light turns on. The alarm is suspended, waiting for the rescue
team to terminate it.
¾Hang up. If the alarm is not reset within 60 minutes it automatically
restarts. While the alarm is suspended, by pressing any emergency
button another alarm cycle begins.
Local reset (rescue team)
Please refer to the diagram on page 17.
The alarm is suspended, the “Received alarm” indicator light in the car is on.
¾Lift the handset of the local telephone; they hear the dialling tone.
¾Dial <password> (by default: ).
¾Dial . You hear the confirmation tone.
¾Dial (“End” code). You hear the confirmation tone.
HelpyL200 automatically generates a call to the number that suspended
the alarm in order to notify that the alarm has been reset. The called user
must:
¾Answer the call (he hears a series of tones).
¾Dial (“Aknowledge” code) or wait. He listens to the “Alarm end”
message followed by the elevator identification message.

OPERATION Page 15
¾Dial (“End” code). The line is cleared.
The following operations can be carried out from remote while
the alarm is suspended:
While the alarm is suspended it is also possibile to call HelpyL200 and:
•Establish a handsfree connection with the person who called for
help and with the other handsfree devices;
•Open the doors;
•Reset the alarm by remote.
¾Call HelpyL200 and wait for the answer.
As soon as HelpyL200 answers the call a handsfree connection is
automatically established with the person who called for help.
¾Dial <password> (by default: ).
1. In order to establish a connection with any of the handsfree devices
dial:
Handsfree 1
Handsfree 2
Handsfree 3
Disconnect all
The activation of Handsfree 2 and 3 depends on the type of installation
programmed.
2. In order to open the doors dial:
Open door 1;
Open door 2.
3. In order to reset the alarm by remote:
¾Dial . You hear the confirmation tone.
¾Dial (“End” code). The line is cleared and the alarm is reset.

Page 16 OPERATION
H
O
W
T
O
MANA
G
E
THE
HELP
C
ALL
Answer the call
You hear a
series of tones
Press the “Acknowledge”
code ( by default)
to listen to the message
again
Press the
“ACNOWLEDGE”
code (by default )
or await
Dial the “Exclusion”
code ( by default)
Hang up
Press the
“HANDSFREE” code
( by default)
or await
Press the “Acknowledge”
code ( by default)
to listen to the message
again
Press the “Acknowledge”
code ( by default)
to listen to the message
again
Press the “END” code
( by default)

OPERATION Page 17

Page 18 OPERATION
Technological alarms and Diagnostics
In case of a technological alarms:
•no power supply
•dead battery
•auxiliary alarm
the device calls the numbers associated to this type of events.
The diagnostic procedure, if enabled, is performed every day at the time
programmed for the automatic test call (default setting: 04:00 a.m.). The
following checks are made:
•The recorded messages
•The correct operation of the tone decoder
•The correct operation of handsfree devices
When malfunction is detected in the diagnostics procedure the device calls the
programmed numbers associated with this type of event.
Please refer to the diagram on page 20.
¾Answer the alarm call. You hear a series of tones.
¾Dial (“Aknowledge” code) or wait. You listen to the alarm
identification message (“No power supply” or “Dead battery”, or”
Auxiliary” or “Diagnostics”) followed by the elevator identification
message.
Now:
¾In order to exclude yourself from the alarm procedure dial
“Exclusion” code): the procedure continues, but the number is not called
again in the next cycles.
OR
¾In order to interrupt the alarm dial ( “End” code). No other
telephone number will be called and the alarm is terminated.
REMARK: the above-mentioned procedure is not applicable under
the CLI-mode

OPERATION Page 19
AUTOMATIC TEST CALLS
Automatic test
According to the norms on elevator alarm systems (EN 81-28:2004) the system
makes periodical calls to indicate normal operation (for the activation of this
feature please see “Programming the automatic test data”). The device makes
calls to the numbers associated with the automatic test.
Please refer to the diagram on page 20.
¾Answer the alarm call. You hear a series of tones.
¾Dial (“Aknowledge” code) or wait. You listen to the “Automatic test”
message followed by the elevator identification message.
Now:
¾In order to exclude yourself from the procedure dial “Exclusion”
code): the procedure continues, but the number is not called again in
the next cycles.
OR
¾In order to interrupt the calls dial ( “End” code). No other telephone
number will be called and the procedure is terminated.
REMARK: the above-mentioned procedure is not applicable under
the CLI-mode
WARNING
If the automatic test call cannot be ended from
remote (for example because the telephone number
is wrong), you can interrupt the procedure as
shown below:
Lift the handset of the local telephone and enter *
<Key word> # within 20 seconds
(by default: ).
Dial * <key word> # again
Dial 340
Dial *< key word ># again

Page 20 OPERATION
Press the “Acknowledge”
code ( by default)
to listen to the message
again