FIBARO FGK Series User manual

First step to provide professional support and service is proper diagnose of failure. To avoid sending
fully functional devices to warranty service, please follow step by step guide below.
STEP 1. Check visually.
FIBARO Door/Window Sensor should have no scratches or cracks visible. However, if there
are any heavy mechanical damages, as smashed casing, casing bitten by a dog, warranty
will not be considered!
STEP 2. Check the battery.
To check the battery You will need voltmeter. Open the casing and touch voltmeter contacts
with battery poles. Remember to make a measurement while battery is connected. Properly
working battery should indicate voltage between 3,5 [V] up to 3,7 [V].IfYoudonthaveany
voltmeter, please simply try to change the battery from other, efficient module.
STEP 3. Resetting FIBARO Door/Window Sensor.
The FIBARO Door/Window reset erases the EEPROM memory, including all information on
the Z-Wave network and the main controller.
Reset procedure:
-takeoffthesensorscoverandremovebattery;
-makesurethetamperisntpressed;
-put the magnet near sensor;
-insert the battery;
-within 2 seconds remove the magnet from the sensor;
-after 3 seconds LED should start blinking;
-remove the battery and reinstall it again.
Successful reset should be confirmed by LED blinking.
STEP 4. Excluding and including sensor from Z-Wave Network.
Before every inclusion, sensor must be excluded from Z-Wave network. This can be done in
two ways, resetting sensor or:
-set main controller in learn mode (delete device mode);
-make sure sensors casing is closed;

-press tamper three times briefly;
To include sensor into Z-Wave network, please follow:
-set main controller in learn mode (add device mode);
-make sure sensors casing is closed;
-press tamper three times briefly;
-sensor should be added to device panel. Press tamper three times briefly to wake it up;
STEP 5. Reaction to the magnet.
After including sensor in Z-Wavenetworkcheckdevicesreedsensorefficiency:
-go to device panel in Z-Wave controller;
-put the magnet near the sensor. The device should change its state in the interface;
-take the magnet away from the sensor. The device should change its state in the interface
again;
-check whether LED is blinking during test.
STEP 6. Loose casing.
Casing in the sensor shouldntbeloose.Ifsuchsituationoccurred,pleasefollow:
-check whether casing is closed properly from both sides of the sensor;
-check whether antenna inside the sensor is on its place.
Antenna should be curved and placed near casing.
STEP 7. Contact with service.
If only one of steps above has failed, please contact with Fibaro Servicedesk at:
servicedes[email protected]