Fitbit Zip Sense User manual

User Manual
Version 2.0

Table of Contents
Get started 7
What's in the box 7
Charge your watch 8
Set up Sense 9
Connect to Wi-Fi 9
See your data in the Fitbit app 10
Unlock Fitbit Premium 11
Wear Sense 12
Placement for all-day wear vs. exercise 12
Fasten the band 13
Handedness 14
Wear and care tips 15
Change the band 15
Remove a band 15
Attach a band 16
Basics 17
Navigate Sense 17
Basic navigation 17
Button shortcuts 18
Quick settings 19
Understand status indicators 21
Widgets 22
Adjust settings 23
Display 23
Vibration &audio 24
Goal reminders 24
Quiet modes 24
Shortcuts 25
Device info 25
Check battery level 25
2

Set up device lock 26
Adjust always-on display 27
Turn off the screen 28
Clock Faces and Apps 29
Change the clock face 29
Open apps 30
Organize apps 30
Download additional apps 30
Remove apps 30
Update apps 31
Adjust app settings and permissions 31
Voice Assistant 32
Set up Amazon Alexa Built-in 32
Set up Google Assistant 32
Interact with your voice assistant 33
Check Alexa alarms, reminders, and timers 34
Lifestyle 35
Starbucks 35
Agenda 35
Weather 35
Find Phone 36
Notifications from your phone 37
Set up notifications 37
See incoming notifications 37
Manage notifications 38
Turn off notifications 38
Answer or reject phone calls 39
Take on-wrist phone calls 40
Respond to messages (Android phones) 42
Timekeeping 43
Set an alarm 43
Dismiss or snooze an alarm 43
3

Use the timer or stopwatch 44
Activity and Wellness 45
See your stats 45
Track a daily activity goal 47
Choose a goal 47
Track your hourly activity 47
Track your sleep 48
Set a sleep goal 48
Detect snoring and noise levels during sleep 48
Learn about your sleep habits 48
Track your skin temperature changes 49
Manage stress 50
Use the EDA Scan app 51
Practice guided breathing 51
Check your stress management score 52
Advanced health metrics 53
Exercise and Heart Health 54
Track your exercise automatically 54
Track and analyze exercise with the Exercise app 55
Customize your exercise settings 56
Check your workout summary 57
Check your heart rate 57
Custom heart-rate zones 59
Earn Active Zone Minutes 59
Receive heart-rate notifications 59
Check your daily readiness score 60
View your cardio fitness score 61
Share your activity 61
Music 62
Connect Bluetooth headphones or speakers 62
Control music with Sense 62
Control music with the Spotify - Connect &Control app 63
Contactless Payments 64
4

Use credit and debit cards 64
Set up contactless payments 64
Make purchases 65
Change your default card 66
Pay for transit 67
Update, Restart, and Erase 68
Update Sense 68
Restart Sense 68
Shutdown Sense 69
Erase Sense 69
Troubleshooting 70
Heart-rate signal missing 70
GPS signal missing 70
Can't connect to Wi-Fi 71
Phone disconnected 72
Other issues 72
General Info and Specifications 73
Sensors andComponents 73
Materials 73
Wireless technology 74
Haptic feedback 74
Battery 74
Memory 74
Display 74
Band size 74
Environmental conditions 75
Learn more 75
Return policy and warranty 75
Regulatory and Safety Notices 76
USA:Federal Communications Commission(FCC) statement 76
Canada:Industry Canada (IC)statement 77
European Union (EU) 78
5

IP Rating 79
Argentina 80
Australia and New Zealand 80
Belarus 80
China 81
Customs Union 83
Indonesia 83
Israel 83
Japan 83
Kingdom of Saudi Arabia 84
Mexico 84
Moldova 85
Nigeria 85
Oman 85
Paraguay 85
Philippines 85
Serbia 86
Singapore 86
South Korea 86
Taiwan 87
United Arab Emirates 90
United Kingdom 91
Safety Statement 91
6

Get started
Fitbit Sense is the advanced smartwatch that helps you tune in to your body with
tools for heart health, stress management, skin temperature trends, and more.
Take a moment to review our complete safety information at fitbit.com/safety.
Sense is not intended to provide medical or scientific data.
What's in the box
Your Sense box includes:
Watch with small band
(color and material varies) Charging cable Additional large band
The detachable bands on Sense come in a variety of colors and materials, sold
separately.
7

Charge your watch
A fully-charged Sense has a battery life of 6+ days. Battery life and charge cycles
vary with use and other factors; actual results will vary.
To charge Sense:
1. Plug the charging cable into the USB port on your computer, a UL-certified
USB wall charger, or another low-energy charging device.
2. Hold the other end of the charging cable near the port on the back of the
watch until it attaches magnetically. Make sure the pins on the charging cable
align with the port on the back of your watch.
Charge Sense for 12 minutes for 24 hours of battery life. While the watch charges,
tap the screen twice or press the button to turn the screen on. The battery level
appears for several seconds, then disappears so you can use your watch while it
charges. Charging fully takes about 1-2 hours.
8

Set up Sense
Set up Sense with the Fitbit app for iPhones and iPads or Android phones. The Fitbit
app is compatible with most popular phones. See fitbit.com/devices to check if
your phone is compatible.
To get started:
1. Download the Fitbit app:
lApple App Store for iPhones
lGoogle Play Store for Android phones
2. Install the app, and open it.
3. Tap Sign in with Google, and follow the on-screen instructions to set up your
device.
When you're done with setup, read through the guide to learn more about your new
watch and then explore the Fitbit app.
For more information, see the related help article.
Connect to Wi-Fi
During setup, you're prompted to connect Sense to your Wi-Fi network. Sense uses
Wi-Fi to more quickly download apps from the Fitbit Gallery and for faster, more
reliable OS updates.
Sense can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi
networks. Your watch won't connect to 5GHz, WPA enterprise, or public Wi-Fi
networks that require more than a password to connect⁠—for example, logins,
9

subscriptions, or profiles. If you see fields for a username or domain when
connecting to the Wi-Fi network on a computer, the network isn't supported.
For best results, connect Sense to your home Wi-Fi network. Make sure you know
the network password before connecting.
For more information, see the related help article.
See your data in the Fitbit app
Open the Fitbit app on your phone to see your health metrics, activity and sleep
data, choose a workout or mindfulness session, and more.
10

Unlock Fitbit Premium
Fitbit Premium is your personalized resource in the Fitbit app that helps you stay
active, sleep well, and manage stress. A Premium subscription includes programs
tailored to your health and fitness goals, personalized insights, hundreds of
workouts from fitness brands, guided meditations, and more.
Customers can redeem a Fitbit Premium trial subscription in the Fitbit app.
For more information, see the related help article.
11

Wear Sense
WearSense around your wrist. If you need to attach a different size band, or if you
purchased another band, see the instructions in "Change the band" on page15.
Placement for all-day wear vs. exercise
When you're not exercising, wear Sense a finger's width above your wrist bone.
In general, it's always important to give your wrist a break on a regular basis by
removing your watch for around an hour after extended wear. We recommend
removing your watch while you shower. Although you can shower while wearing
your watch, not doing so reduces the potential for exposure to soaps, shampoos,
and conditioners, which can cause long-term damage to your watch and may cause
skin irritation.
For optimized heart-rate tracking while exercising:
lDuring workouts, try moving the band higher on your wrist to get a better fit.
If you experience any discomfort, loosen the band, and if it persists give your
wrist a break by taking it off.
12

lWear your watch on top of your wrist, and make sure the back of the device is
in contact with your skin.
Fasten the band
1. Place Sense around your wrist.
2. Slide the bottom band through the first loop in the top band.
13

3. Tighten the band until it fits comfortably, and press the peg through one of
the holes in the band.
4. Slide the loose end of the band through the second loop until it lies flat on
your wrist. Make sure the band isn’t too tight. Wear the band loosely enough
that it can move back and forth on your wrist.
Handedness
For greater accuracy, you must specify whether you wear Sense on your dominant
or non-dominant hand. Your dominant hand is the one you use for writing and
eating. To start, the Wrist setting is set to non-dominant. If you wear Sense on your
dominant hand, change the Wrist setting in the Fitbit app:
From the Today tab in the Fitbit app, tap the icon in the top left Sense tile
Wrist Dominant.
14

Wear and care tips
lClean your band and wrist regularly with a soap-free cleanser.
lIf your watch gets wet, remove and dry it completely after your activity.
lTake your watch off from time to time.
lIf you notice skin irritation, remove your watch and contact customer support.
For more information, see fitbit.com/productcare.
For more information, visit the Fitbit Wear & Care page.
Change the band
Sense comes with a small band attached and an additional large, bottom band in
the box. Boththe top and bottom bands can be swapped with accessory bands,
sold separately on fitbit.com. For band measurements, see "Band size" on page74.
Fitbit Versa 3 bands are compatible with Sense.
Remove a band
1. Turn over Sense and find the band latches.
2. To release the latch, slide the flat button toward the band.
15

3. Gently pull the band away from the watch to release it.
4. Repeat on the other side.
Attach a band
To attach a band, press it into the end of the watch until you hear a click and it
snaps into place. The band with the loops and peg attaches to the top of the watch.
16

Basics
Learn how to manage settings, set a personal PIN code, navigate the screen, and
check the battery level.
Navigate Sense
Sense has a colorAMOLEDtouchscreen display and 1 button.
Navigate Sense by tapping the screen, swiping side to side and up and down, or
pressing the button. To preserve battery, the watch’s screen turns off when not in
use, unless you turn on the always-on display setting. For more information, see
"Adjust always-on display" on page27.
Basic navigation
The home screen is the clock.
lSwipe down to see notifications.
lSwipe up to see widgets, such as your daily stats, the weather, and shortcuts
to start the Relax app and EDAScan app.
lSwipe left to see the apps on your watch.
lSwipe right to open quick settings or return to the previous screen in an app.
lPress the button to return to the clock face.
lPress and hold your finger on the clock face to open the Clocks app ,
where you can swap between saved clock faces.
17

Button shortcuts
Use the button to quickly access contactless payments, voice assistant, quick
settings, or your favorite apps.
Press and hold the button
Hold the button for 2 seconds to activate a feature of your choice. The first time you
use the button shortcut, select which feature it activates. To change which feature
activates when you hold the button, open the Settings app on your watch and
tap Shortcuts. Tap Press &hold, and select the app you want.
18

Double-press the button
Double-press the button to open shortcuts to 4 apps or features. To start, the 4
shortcuts are music controls , quick settings , your voice assistant, and Fitbit
Pay . To change these shortcuts, open the Settings app on your watch and
tap Shortcuts. Under Double Press, tap the shortcut you want to change.
Quick settings
Swipe right from the clock face on your watch to access quick settings.
19

Do Not Disturb When the do not disturb setting is on:
lNotifications, goal celebrations, and reminders
are muted.
lThe do not disturb icon illuminates in quick
settings.
You can't turn on the do not disturb setting and sleep
mode at the same time.
Sleep Mode When the sleep mode setting is on:
lNotifications, goal celebrations, and reminders
are muted.
lThe screen's brightness is set to dim.
lThe Always-On Display clock face is turned off.
lThe screen stays dark when you turn your wrist.
lThe sleep mode icon illuminates in quick
settings.
Sleep mode turns off automatically when you set a
sleep schedule. For more information, see "Adjust
settings" on page23.
You can't turn on the do not disturb setting and sleep
mode at the same time.
Settings For additional settings, tap the Settings icon to open
the Settings app. For more information, see "Adjust
settings" on page23.
Screen Wake When you set screen wake to automatic , the
screen turns on each time you turn your wrist.
Whenyou set screen wake to manual, press the button
or tap the screen to turn on the display.
Brightness Adjust the screen brightness.
20