Fitbit Zip Sense User manual

Overview
Useful Links
lFull help site—help.fitbit.com
lUser manuals—help.fitbit.com/manuals
lWear and care tips—fitbit.com/global/us/product-care
lBroken band claims—myhelp.fitbit.com/s/warranty
Consumer Electronics Service Guide
In-App Support
From the Today tab in the Fitbit app, tap your profile picture > Help & Support.
lTap Help Articles to access to the Fitbit help site.
lTap one of the forum options for the Fitbit Community.
lTap Contact Customer Support to connect with Customer Support.
Fitbit App
Download and install the Fitbit app:
lApple App Store
lGoogle Play Store
To make sure your phone or tablet is compatible, see fitbit.com/devices.

Accuracy
Heart Rate
For a more accurate heart-rate reading:
lWear your Fitbit device on top of your wrist, and make sure
the back of the device is in contact with your skin.
lWhen you’re not exercising, wear your device a finger’s
width above your wrist bone.
lDuring exercise, wear your device a bit tighter and higher for
an improved fit.
Consumer Electronics Service Guide
Steps
If you feel that your step count and
distance are inaccurate, confirm the
following are correct in the Fitbit app:
lYour wrist settings
lYour height
Floors
Your device is designed to detect pressure
changes based on elevation gain, but other
types of pressure changes—such as a gust
of wind, a weather change, or opening a
door—can occasionally cause your device
to register extra floors. Your device
registers 1 floor when you climb about 10
feet.
GPS
lTry loosening the band 1 notch.
lNote that if you’re using GPS for the first time in an area,
connecting to GPS satellites might take several minutes.
Heavily wooded areas and tall buildings can increase the
time it takes to connect to GPSsatellites.
lIf GPS didn’t connect the first time, wait 5 minutes before
you start the exercise again.
l(Charge 4 and Charge 5) If your tracker doesn’t connect to
GPS satellites, end the exercise, change the GPS mode to
Phone GPS, and start the exercise again.
lTo reduce the time it takes for your device to connect to
GPS satellites, hold your arm parallel to your body near
your head and at least 2 inches away from you when you
connect to GPS and start an exercise.

Syncing and Notifications
Syncing
Requirements
lTo see if your device is compatible, see fitbit.com/devices.
lCheck if your phone, Fitbit device, and Fitbit app are up-to-date.
lYour phone must be connected to cellular data or Wi-Fi, and the
Bluetooth setting must be turned on.
lIf you use more than one phone or tablet to sync, make sure the
other device isn't nearby.
Troubleshooting syncing
1. Force quit the Fitbit app on your phone.
2. On your phone, go to Settings Bluetooth and turn Bluetooth
off and back on.
3. Open the Fitbit app and try to sync your device.
4. If your device doesn't sync, restart it.
Consumer Electronics Service Guide
Restart Instructions
Ace 2 &Inspire series
1. Connect your device to the char-
ging cable.
2. Press and hold the button or but-
tons on your tracker for 5 seconds.
Charge 3 &Charge 4
1. Clip the charging cable to the port
on the back of the tracker.
2. Press and hold the button on your
tracker for 8 seconds.
Charge 5 &Luxe
1. Swipe down from the clock screen
to find the Settings app .
2. Open the Settings app Restart
Device Restart.
Sense &Versa series
Press and hold the button for 10
seconds.
Notifications
Check your phone
lYour phone must be within 30 feet of your Fitbit device.
lYou won’t see text notifications if you have the conversation
open on your phone.
lYou won’t see notifications if you turned on settings such as
focus, do not disturb, quiet hours, or driving mode on your
phone.
Check your Fitbit device
lYou won’t see notifications on your Fitbit device if you turned
on the do not disturb or sleep mode setting.
lIf device lock is active on your Fitbit device, tap your Fitbit
device's screen to unlock your device.
Troubleshooting tips for iPhones
Share system notifications
1. Tap Settings Bluetooth next to the name of your
Fitbit device.
2. Turn Share System notifications OFF and then back ON .
Show previews
Tap Settings Notifications. Make sure Show Previews is
set to Always or When Unlocked.
App notification settings
For each app that sends notifications, tap Settings
Notifications the name of the app and verify these
settings:
lAllow Notifications—On
lAlerts Notification Center—On
lShow Previews—Always or When Unlocked
Troubleshooting tips for Android
lTurn off background restrictions or limitations:
1. Go to Apps & Notifications Fitbit app.
2. Tap Background restrictions or Background limits to turn
off the setting.
lTurn off battery limitations:
1. Go to Apps Fitbit app Advanced Battery Bat-
tery optimization.
2. Change the view to All apps.
3. Search for the Fitbit app and choose Not optimized.
lTurn on location services and allow the Fitbit app to access
your location.

Battery Life and Screen Issues
Expected Battery Life
Fitbit Sense*
Fitbit Sense 2*
Fitbit Versa 2*
Fitbit Versa 3*
Fitbit Versa 4*
6+ days
Fitbit Versa
Fitbit Versa Lite Edition 4+ days
Fitbit Ace 3 Up to 8 days
Fitbit Inspire 2
Fitbit Inspire 3* Up to 10 days
Fitbit Ace and Fitbit Ace 2
Fitbit Alta
Fitbit Blaze
Fitbit Charge 2
Fitbit Flex 2
Fitbit Ionic*
Fitbit Inspire
Fitbit Inspire HR
Fitbit Luxe
Up to 5 days
Fitbit Alta HR
Fitbit Charge 3
Fitbit Charge 4*
Fitbit Charge 5*
Up to 7 days
Fitbit One Up to 2 weeks
Fitbit Zip Up to 6 months
Fitbit Flyer 6-hour playtime
*Using features such as always-on display and GPS
require more frequent charging.
Consumer Electronics Service Guide
Blank Display
1. Clean and dry the device.
2. Try a different charger.
3. Leave the device on the charger for 30 minutes.
4. Restart the device.
Incorrect Display
Some third-party clock faces might show a
confusing message or broken stats. If restarting
the device doesn't fix the issue, change the
clock face.
Short Battery Life Tips
If a customer is experiencing short battery life, try the
following:
Display settings
lConsider changing your clock face, as animated clock faces
may require more frequent charging.
lDim the screen or turn on auto brightness.
lPrevent the screen from turning on each time you turn your
wrist.
lOn certain Fitbit devices, you can change your Screen
Timeout setting to adjust the amount of time your screen
stays on.
lTurn off the always-on display setting on Charge 5, Inspire 3,
Luxe, Sense, Sense 2, Versa 2, Versa 3, and Versa 4.
Reduce notifications
lTurn off notifications you don’t need.
Change which features you use
lReduce your use of music control, music apps, on-wrist calls,
contactless payments, and connected or built-in GPS.
lTracking SpO2 data may require more frequent charging.
lUse phone GPS on Charge 4 and Charge 5 to allow the tracker
to connect to your nearby phone’s GPS sensors.
lTurn off the Button Lock setting on Inspire 2 and Inspire 3.