FLIR QUASAR CP-3211 Manual

Quasar
User and
Installation
Guide
CP-3211/CP-4221
Ver.1 September 12, 2016
i

© 2016 FLIR Systems, Inc. All rights reserved worldwide. No parts of this manual, in whole or in part, may
be copied, photocopied, translated, or transmitted to any electronic medium or machine readable form
without the prior written permission of FLIR Systems, Inc.
Names and marks appearing on the products herein are either registered trademarks or trademarks of
FLIR Systems, Inc. and/or its subsidiaries. All other trademarks, trade names, or company names
referenced herein are used for identification only and are the property of their respective owners.
This product is protected by patents, design patents, patents pending, or design patents pending.
The contents of this document are subject to change.
FLIR Systems, Inc.
6769 Hollister Avenue
Goleta, California 93117
USA
Phone: 888.747.FLIR (888.747.3547)
International: +1.805.964.9797
For technical assistance, please call us at +1.888.388.3577 or visit the Service & Support page at
www.flir.com/security.
Important Instructions and Notices to the User:
Modification of this device without the express authorization of FLIR Commercial Systems, Inc. may void
the user’s authority under FCC rules to operate this device.

CP-3211/CP-4221 User and Installation GuideiSeptember 12, 2016
Proper Disposal of Electrical and Electronic Equipment (EEE)
The European Union (EU) has enacted Waste Electrical and Electronic Equipment
Directive 2012/19/EU (WEEE), which aims to prevent EEE waste from arising; to
encourage reuse, recycling, and recovery of EEE waste; and to promote
environmental responsibility.
In accordance with these regulations, all EEE products labeled with the “crossed
out wheeled bin” either on the product itself or in the product literature must not be
disposed of in regular rubbish bins, mixed with regular household or other commercial waste, or by
other regular municipal waste collection means. Instead, and in order to prevent possible harm to the
environment or human health, all EEE products (including any cables that came with the product)
should be responsibly discarded or recycled.
To identify a responsible disposal method nearby, please contact the local waste collection or
recycling service, the original place of purchase or product supplier, or the responsible government
authority in the area. Business users should contact their supplier or refer to their purchase contract.
Document History
Version
Date
Comment
Ver.1
September 12, 2016
Initial FLIR release

September 12, 2016CP-3211/CP-4221 User and Installation Guideii

Table of Contents
iiiSeptember 12, 2016 CP-3211/CP-4221 User and Installation Guide
Table of Contents
1. Document Scope and Purpose ..................................................................................... 1
2. Overview ...................................................................................................................... 7
Features ............................................................................................................... 82.1
Package Contents ................................................................................................. 92.2
3. Introduction to the Quasar HD PTZ Camera ................................................................ 11
Indoor Camera Dimensions ................................................................................... 113.1
Outdoor Camera Dimensions ................................................................................. 133.2
Camera Connectors .............................................................................................. 143.3
Connecting the Unit to the Network .................................................................... 163.3.1
Connecting Power to the Camera ....................................................................... 163.3.2
4. System Requirements ................................................................................................. 17
5. Installation .................................................................................................................. 19
Indoor Installation ................................................................................................. 195.1
Outdoor Installation .............................................................................................. 195.2
Mounting Instructions ........................................................................................... 205.3
Initial Camera Configuration ............................................................................... 205.3.1
Ceiling Mount ................................................................................................... 225.3.2
Wall Mount ...................................................................................................... 345.3.3
Corner Mount ................................................................................................... 385.3.4
Pole Mount ...................................................................................................... 415.3.5
6. Using the DNA Utility to Search and Access the Camera ............................................ 45
7. Configuring Communication Settings ......................................................................... 47
8. Adjusting and Framing-Up the Camera View ............................................................. 53
9. Configuration and Operation ...................................................................................... 55
Browser-Based Viewer Introduction ........................................................................ 559.1
Live Screen .......................................................................................................... 579.2
System Tab ......................................................................................................... 609.3
System Settings .............................................................................................. 619.3.1
Security .......................................................................................................... 639.3.2
Network ........................................................................................................... 709.3.3
DDNS ............................................................................................................. 759.3.4
Mail ................................................................................................................ 769.3.5
FTP ................................................................................................................ 779.3.6
HTTP .............................................................................................................. 789.3.7
Application ...................................................................................................... 789.3.8

September 12, 2016
Table of Contents
Table of Contents
CP-3211/CP-4221 User and Installation Guide
iv
Motion Detection .............................................................................................. 829.3.9
Network Failure Detection ................................................................................. 879.3.10
Storage Management ....................................................................................... 889.3.11
Recording ........................................................................................................ 909.3.12
Schedule ......................................................................................................... 919.3.13
File Location .................................................................................................... 929.3.14
View Information ............................................................................................... 929.3.15
Factory Default ................................................................................................ 959.3.16
Software Version .............................................................................................. 969.3.17
Software Upgrade ............................................................................................. 969.3.18
Maintenance .................................................................................................... 989.3.19
Streaming Tab ..................................................................................................... 989.4
Video Format ................................................................................................... 999.4.1
Video Compression ........................................................................................ 1059.4.2
Video OCX Protocol ........................................................................................ 1069.4.3
Video Frame Rate .......................................................................................... 1079.4.4
Audio ............................................................................................................ 1089.4.5
PTZ Tab ............................................................................................................. 1099.5
Preset ........................................................................................................... 1119.5.1
Pattern .......................................................................................................... 1129.5.2
Auto Pan ....................................................................................................... 1139.5.3
Sequence ...................................................................................................... 1149.5.4
Home ............................................................................................................ 1169.5.5
Tilt Range ...................................................................................................... 1169.5.6
Privacy Mask ................................................................................................. 1179.5.7
Exposure ....................................................................................................... 1189.5.8
White Balance ............................................................................................... 1219.5.9
Camera - Misc1 ............................................................................................. 1239.5.10
Camera - Misc2 .............................................................................................. 1279.5.11
Camera - Misc3 .............................................................................................. 1329.5.12
Log Out ............................................................................................................. 1339.6
10. Appendices ............................................................................................................... 135
Technical Specifications ...................................................................................... 13610.1
Internet Security Settings .................................................................................... 14110.2
Install UPnP Components ................................................................................... 14310.3

Table of Contents
vSeptember 12, 2016 CP-3211/CP-4221 User and Installation Guide
Table of Contents
Installing and Deleting the Web Player ................................................................. 14510.4
Deleting Temporary Internet Files ......................................................................... 14710.5
Connecting Leads to a Spring Clamp Terminal Block ............................................. 14810.6
Camera and Mounting Accessories ...................................................................... 14910.7

September 12, 2016CP-3211/CP-4221 User and Installation Guidevi

1
September 12, 2016
Document Scope and Purpose
CP-3211/CP-4221 User and Installation Guide
1Document Scope and Purpose
The purpose of this document is to provide instructions and installation procedures for physically
connecting the CP-3211/CP-4221 unit. After completing the physical installation, additional setup and
configurations are required before video analysis and detection can commence.
Note:
This document is intended for use by technical users who have a basic understanding of CCTV camera/
video equipment and LAN/WAN network connections.
Remarque:
Ce document est destiné aux utilisateurs techniciens qui possèdent des connaissances de base des
équipements vidéo/caméras de télésurveillance et des connexions aux réseaux LAN/WAN.
Warning:
Installation must follow safety, standards, and electrical codes as well as the laws that apply where the
units are being installed.
Avertissement:
L'installation doit respecter les consignes de sécurité, les normes et les codes électriques, ainsi que la
législation en vigueur sur le lieu d'implantation des unités.
DIsclaimer
Users of FLIR products accept full
responsibility for ensuring the suitability and
considering the role of the product detection
capabilities and their limitation as they apply to
their unique site requirements.
FLIR Systems, Inc. and its agents make no
guarantees or warranties to the suitability for
the users’ intended use. FLIR Systems, Inc.
accepts no responsibility for improper use or
incomplete security and safety measures.
Failure in part or in whole of the installer,
owner, or user in any way to follow the
prescribed procedures or to heed WARNINGS
and CAUTIONS shall absolve FLIR and its
agents from any resulting liability.
Specifications and information in this guide are
subject to change without notice.
Avis de non-responsabilité
Il incombe aux utilisateurs des produits FLIR de vérifier
que ces produits sont adaptés et d'étudier le rôle des
capacités et limites de détection du produit appliqués
aux exigences uniques de leur site.
FLIR Systems, Inc. et ses agents ne garantissent
d'aucune façon que les produits sont adaptés à l'usage
auquel l'utilisateur les destine. FLIR Systems, Inc. ne
pourra être tenu pour responsable en cas de mauvaise
utilisation ou de mise en place de mesures de sécurité
insuffisantes.
Le non respect de tout ou partie des procédures
recommandées ou des messages d'AVERTISSEMENT
ou d'ATTENTION de la part de l'installateur, du
propriétaire ou de l'utilisateur dégagera FLIR Systems,
Inc. et ses agents de toute responsabilité en résultant.
Les spécifications et informations contenues dans ce
guide sont sujettes à modification sans préavis.

September 12, 2016
2
Document Scope and Purpose
CP-3211/CP-4221 User and Installation Guide
A Warning is a precautionary message that indicates a procedure or condition where there are potential
hazards of personal injury or death.
Avertissement est un message préventif indiquant qu'une procédure ou condition présente un risque
potentiel de blessure ou de mort.
A Caution is a precautionary message that indicates a procedure or condition where there are potential
hazards of permanent damage to the equipment and or loss of data.
Attention est un message préventif indiquant qu'une procédure ou condition présente un risque potentiel
de dommages permanents pour l'équipement et/ou de perte de données.
A Note is useful information to prevent problems, help with successful installation, or to provide additional
understanding of the products and installation.
Une Remarque est une information utile permettant d'éviter certains problèmes, d'effectuer une
installation correcte ou de mieux comprendre les produits et l'installation.
A Tip is information and best practices that are useful or provide some benefit for installation and use of
FLIR products.
Un Conseil correspond à une information et aux bonnes pratiques utiles ou apportant un avantage
supplémentaire pour l'installation et l'utilisation des produits FLIR.

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September 12, 2016
Document Scope and Purpose
CP-3211/CP-4221 User and Installation Guide
General Cautions and Warnings
This section contains information that indicates a
procedure or condition where there are potential hazards.
SAVE ALL SAFETY AND OPERATING INSTRUCTIONS
FOR FUTURE USE.
Although the unit is designed and manufactured in
compliance with all applicable safety standards, certain
hazards are present during the installation of this
equipment.
To help ensure safety and to help reduce risk of injury or
damage, observe the following:
Précautions et avertissements
d'ordre général
Cette section contient des informations
indiquant qu'une procédure ou condition
présente des risques potentiels.
CONSERVEZ TOUTES LES
INSTRUCTIONS DE SÉCURITÉ ET
D'UTILISATION POUR POUVOIR VOUS Y
RÉFÉRER ULTÉRIEUREMENT.
Bien que l'unité soit conçue et fabriquée
conformément à toutes les normes de
sécurité en vigueur, l'installation de cet
équipement présente certains risques.
Afin de garantir la sécurité et de réduire les
risques de blessure ou de dommages,
veuillez respecter les consignes suivantes:
Warning:
·The unit’s cover is an essential part of the product. Do not open or remove it.
·Never operate the unit without the cover in place. Operating the unit without the cover poses a risk
of fire and shock hazards.
·Do not disassemble the unit or remove screws. There are no user serviceable parts inside the
unit.
·Only qualified trained personnel should service and repair this equipment.
·Observe local codes and laws and ensure that installation and operation are in accordance with
fire, security and safety standards.
Avertissement:
·Le cache de l'unité est une partie essentielle du produit. Ne les ouvrez et ne les retirez pas.
·N'utilisez jamais l'unité sans que le cache soit en place. L'utilisation de l'unité sans cache
présente un risque d'incendie et de choc électrique.
·Ne démontez pas l'unité et ne retirez pas ses vis. Aucune pièce se trouvant à l'intérieur de l'unité
ne nécessite un entretien par l'utilisateur.
·Seul un technicien formé et qualifié est autorisé à entretenir et à réparer cet équipement.
·Respectez les codes et réglementations locaux, et assurez-vous que l'installation et l'utilisation
sont conformes aux normes contre l'incendie et de sécurité.

September 12, 2016
4
Document Scope and Purpose
CP-3211/CP-4221 User and Installation Guide
Warning:
·Do not drop the camera or subject it to physical shock.
·Do not touch sensor modules with fingers. If cleaning is necessary, use a clean cloth with a bit
of ethanol and wipe it gently. If the camera will not be used for an extended period of time, put
on the lens cap to protect the sensor from dirt.
·Do not aim the camera lens at strong light, such as the sun or an incandescent lamp, which
can seriously damage the camera.
·Make sure that the surface of the sensor is not exposed to a laser beam, which could burn out
the sensor.
·If the camera will be fixed to a ceiling, verify that the ceiling can support more than 23 newtons
(23-N) of gravity, or over three times the camera’s weight.
·The camera should be packed in its original packing if it is reshipped.
Caution:
To avoid damage from overheating or unit failure, assure that there is sufficient temperature regulation to
support the unit’s requirements (cooling/heating). Operating temperature should be kept within the range
indicated in the Technical Specifications section.
Attention:
Afin d'éviter tout dommage dû à une surchauffe ou toute panne de l'unité, assurez-vous que la régulation
de température est suffisante pour répondre aux exigences de l'unité (refroidissement/chauffage). La
température de fonctionnement doit être maintenue dans l'intervalle indiqué dans la section Spécifications
Techniques.

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September 12, 2016
Document Scope and Purpose
CP-3211/CP-4221 User and Installation Guide
Site Preparation
There are several requirements that should be properly addressed prior to installation at the site.
The following specifications are requirements for proper installation and operation of the unit:
·Ambient Environment Conditions: Avoid positioning the unit near heaters or heating system
outputs. Avoid exposure to direct sunlight. Use proper maintenance to ensure that the unit is free
from dust, dirt, smoke, particles, chemicals, smoke, water or water condensation, and exposure to
EMI.
·Accessibility: The location used should allow easy access to unit connections and cables.
·Safety: Cables and electrical cords should be routed in a manner that prevents safety hazards,
such as from tripping, wire fraying, overheating, etc. Ensure that nothing rests on the unit’s cables
or power cords.
·Ample Air Circulation: Leave enough space around the unit to allow free air circulation.
·Cabling Considerations: Units should be placed in locations that are optimal for the type of video
cabling used between the unit and the cameras and external devices. Using a cable longer than
the manufacturer’s specifications for optimal video signal may result in degradation of color and
video parameters.
·Physical Security: The unit provides threat detection for physical security systems. In order to
ensure that the unit cannot be disabled or tampered with, the system should be installed with
security measures regarding physical access by trusted and un-trusted parties.
·Network Security: The unit transmits over IP to security personnel for video surveillance. Proper
network security measures should be in place to assure networks remain operating and free from
malicious interference. Install the unit on the backbone of a trusted network.
·Electrostatic Safeguards: The unit and other equipment connected to it (relay outputs, alarm
inputs, racks, carpeting, etc.) shall be properly grounded to prevent electrostatic discharge.
The physical installation of the unit is the first phase of making the unit operational in a security plan. The
goal is to physically place the unit, connect it to other devices in the system, and to establish network
connectivity. When finished with the physical installation, complete the second phase of installation, which
is the setup and configuration of the unit.

September 12, 2016CP-3211/CP-4221 User and Installation Guide6

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September 12, 2016
Overview
CP-3211/CP-4221 User and Installation Guide
2 Overview
The Quasar CP-3211 and CP-4221 series HD PTZ cameras provide real-time video with high-definition
quality at HD 720p or Full HD 1080p, respectively. With 18x, 20x, or 30x optical zoom and high-speed pan-
tilt-zoom functionality, the Quasar HD PTZ camera can quickly cover a wide monitoring area with a high
level of detail. Multiple streams can be run simultaneously, providing an ideal solution when differing levels
of image quality are required. The camera can increase frame rate and level of detail when events are
triggered. In addition, FLIR's Scene Adaptive Algorithms provide the highest image quality with the lowest
bandwidth and storage requirements.
CP-3211/CP-4221 Unit
The Quasar CP-3211 HD PTZ series includes the following models:
§CP-3211-180 HD 720p indoor camera, 20W, PoE+/24VAC, with 18x optical zoom
§CP-3211-181 HD 720p outdoor camera, 65W, PoE+/24VAC, with 18x optical zoom
§CP-3211-181-HPoE, HD 720p outdoor camera, 60W, Ultra PoE/24VAC, with 18x optical zoom
The Quasar CP-4221 HD PTZ series includes the following models:
§CP-4221-200 Full HD 1080p indoor camera, 20W, PoE+/24VAC, with 20x optical zoom
§CP-4221-201 Full HD 1080p outdoor camera, 65W, PoE+/24VAC, with 20x optical zoom
§CP-4221-201-HPoE, Full HD 1080p outdoor camera, 60W, Ultra PoE/24VAC, with 20x optical
zoom
§CP-4221-300-HPoE, Full HD 1080p indoor camera, 20W, Ultra PoE/24VAC, with 30x optical
zoom
§CP-4221-301-HPoE, Full HD 1080p outdoor camera, 60W, Ultra PoE/24VAC, with 30x optical
zoom
Caution:
If you are using FLIR’s Latitude VMS, we recommend that you configure the camera’s settings via the
AdminCenter. This is because the camera’s web-based interface might be overwritten by Latitude
settings. Refer to the Latitude online help for information regarding configuring camera settings.
Attention:
Si vous utilisez le logiciel de gestion de vidéo Latitude de FLIR, nous vous conseillons de configurer les
paramètres de la caméra via l'AdminCenter. En effet, l'interface Internet de la caméra peut être
remplacée par les paramètres Latitude. Veuillez consulter l'aide en ligne Latitude pour de plus amples
informations sur la configuration des paramètres de la caméra.

September 12, 2016
8
Overview
CP-3211/CP-4221 User and Installation Guide
2.1 Features
·Models with 18x, 20x, or 30x
optical zoom
·1/2.8” Sony Progressive
scan CMOS sensor
·Two encoder streams available
·Low-lux mode
·True day/night (ICR)
·Infrared LED illuminator
·WDR and ATW
·2DNR/3DNR (CP-4221-30x)
·Backlight compensation
(all units except CP-4221-30x)
·Built-in web application/web
server
·HTTP streaming MJPEG
·H.264 and MJPEG compression
·Two-way audio
·Alarm input driven events
·Relay output actions on alarm
·Edge motion detection
·Motion detection with region
of interest masking
·Historical motion detection
levels detected/recorded at
frame levels
·Detection event driven alarms
·Tampering detection and
notification
·Dual HTTP notification server
support (up to two servers)
·FTP upload
(up to two locations)
·Upload alarm images to FTP
·Send images on alarm to e-mail
·E-mail SMTP alarm
notification
(up to two e-mails)
·32GB microSD/SDHC
recording support
·Record snapshots to microSD
card on alarm
·Sequential snapshot
numbering
·SNMP v1/v2/v3 and SNMP
traps
·Privacy masks
·ONVIF support
·RTSP support
·Per-user permissions
·Security IP restricted access
allow/deny list
·Multiple users
·Group permissions
·UPnP support
·Vandal-proof IP66
enclosure
·Outdoor models include built-in
heater
·PTZ tracking on CP-4221-30x
models with appropriate
hardware and firmware
·Supports 24VAC and PoE+
on 180/181/200/201 models/
24VAC and Ultra PoE on
HPoE models

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September 12, 2016
Overview
CP-3211/CP-4221 User and Installation Guide
2.2 Package Contents
Before proceeding, check that the box contains the items listed here. If any item is missing or has defects,
do not install or operate the product. Contact your dealer for assistance.
Camera Body
Optical Cover
Hard Ceiling Mount
M4 Screw (×4)
Plastic Anchors (x4)
CD
(Bundled software and
documentation)
Quick Installation Guide
Indoor Package Contents

September 12, 2016
10
Overview
CP-3211/CP-4221 User and Installation Guide
Camera Body with
Outdoor Mounting Kit
M3 Standard Screw (×1)
M3 Security Screw (×1)
M5 Standard Screw (×1)
M5 Security Screw (×1) For vandal-proof cover only
Waterproof Gasket
Quick Installation Guide
CD
(Bundled software and
documentation)
Optical Cover
Lubricant
Security Torx*
Outdoor Package Contents
Note:
The self-tapping screws are mainly for softer substrate/material installation such as wood. For other
installation materials such as cement ceilings, it is necessary to pre-drill and use plastic anchors before
fastening the supplied self-tapping screws into the wall.
Related Documentation
·CP-3211/CP-4221 Quick Installation Guide
·DNA 2.1 User Manual

11
September 12, 2016
Introduction to the Quasar HD PTZ Camera
CP-3211/CP-4221 User and Installation Guide
3Introduction to the Quasar HD PTZ
Camera
This chapter provides information about the camera hardware for reference before installation. The
connectors included on the camera’s system cable are described.
·Indoor Camera Dimensions
·Outdoor Camera Dimensions
·Camera Connectors
3.1 Indoor Camera Dimensions
The CP-3211-180 and CP-4221-200 indoor camera’s dimensions are shown below.
Side View
Top View
CP-3211-180 and CP-4221-200 Indoor Camera Dimensions

September 12, 2016
12
Introduction to the Quasar HD PTZ Camera
CP-3211/CP-4221 User and Installation Guide
The CP-4221-300indoor camera’s dimensions are shown below.
Side View
CP-4221-300 Indoor Camera Dimensions