Follett Horizon Elite HC-1810R/N Operation manual

HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N 1
HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N
Horizon Elite™ Ice Machines (Remote Condensing)
801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com
Following installation, please forward this manual
to the appropriate operations person.
Operation and Service Manual
After Serial Number R03746
Order parts online
www.follettice.com
01157841R14

2 HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N

HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N 3
Contents
Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before you begin............................................................................... 4
Specications ................................................................................. 5
Electrical ................................................................................... 5
Evaporator unit .............................................................................. 5
Condensing unit ............................................................................. 5
Evaporator plumbing.......................................................................... 5
Flush drain plumbing ......................................................................... 5
Ambient.................................................................................... 6
Refrigeration ................................................................................ 6
Weight..................................................................................... 6
Ice production ............................................................................... 6
Dimensions and clearances .................................................................... 7
Operation ..................................................................................... 9
Cleaning/sanitizing and preventive maintenance (all models) .......................................... 9
Service ...................................................................................... 13
Ice machine operation (all models) ............................................................. 13
Water system ................................................................................. 14
“Bin full” detection system..................................................................... 15
Electrical system............................................................................ 16
Mechanical System ............................................................................21
Evaporator disassembly ...................................................................... 21
Evaporator reassembly .......................................................................24
Refrigeration system.........................................................................29
Troubleshooting ..............................................................................32
Replacement parts ............................................................................ 34
Evaporator assembly ........................................................................34
Low-side assembly ..........................................................................36
Electrical box ..............................................................................38
Integration kit – top-mount and RIDE remote ice delivery ...........................................40
Skins assembly.............................................................................42
1810 Single-phase condensing unit .............................................................44
2110 Single-phase condensing unit .............................................................45
1810 3-phase condensing unit .................................................................46
2110 3-phase condensing unit ................................................................. 47

4 HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this equipment delivers the same degree of service, we ask
that you review the installation manual (provided as a separate document) before beginning to install the unit.
Our instructions are designed to help you achieve a trouble-free installation. Should you have any questions
or require technical help at any time, please call our technical service group at [phone] or +1 (610) 252-
7301.
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage is found, notify the shipper immediately and contact Follett LLC so that we can help in the filing of a
claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett equipment. Following is an explanation of the different
model numbers in the series.
ConfigurationApplication
S RIDE™
(RIDE remote
ice delivery
equipment)
T Top-mount
425 up to
425 lbs
(193 kg)
710 up to
675 lbs
(306 kg)
1010 up to
1061 lbs
(482 kg)
1410 up to
1466 lbs
(665 kg)
1810 up to
1790 lbs
(812 kg)
2110 up to
2039 lbs
(925 kg)
V Vision™
H Harmony™
B Ice storage bin
J Drop-in
M Ice Manager
diverter valve
system
P Cornelius Profile
PR150
CondenserSeriesVoltageIcemaker
C 208-230/60/1 (icemaking head)
Self-contained only.
D 115/60/1 (icemaking head)
Self-contained and remote. If remote
unit, high side is 208-230/60/1.
E 230/50/1 (icemaking head)
Self-contained only.
F 115/60/1 (icemaking head)
Remote only. High side is
208-230/60/3.
MC Maestro™
Chewblet®
(425 Series)
HC Horizon
Chewblet
(710, 1010,
1410, 1810,
2110 Series)
HM Horizon
Micro Chewblet
HC 1810D SVA
A Air-cooled, self-contained
W Water-cooled, self-contained
R Air-cooled, remote condensing unit
N Air-cooled, no condensing unit for
connection to parallel rack system
Chewblet®Ice Machine Model Number Configurations
CAUTION
• Warranty does not cover exterior or outside installations.
• Moving parts. Do not operate with front cover removed.
• Hot parts. Do not operate with cover removed.
• To reduce risk of shock, disconnect power before servicing.
• Drain line must not be vented.
• Water supply must have particle filtration.
• Most ice machine cleaners contain citric or phosphoric acid, which can cause skin irritation. Read caution
label on product and follow instructions carefully.
• Ice is slippery. Maintain counters and floors around dispenser in a clean and ice-free condition.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of delivered ice.

HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N 5
Specifications
Electrical
Separate, dedicated circuit and equipment ground required.
Evaporator unit
Standard electrical: 115/60/1
Maximum fuse: 15A
Amperage: 5A
Condensing unit
1810 Single-Phase 1810 3-Phase 2110 Single-Phase 2110 3-Phase
Electrical 208-230V, 60Hz
Max Circuit HVACR breaker size 45A 25A 45A 30A
Min Circuit Ampacity 26.2A 15.7A 27.1A 19.9A
Evaporator plumbing
§3/8" OD push-in water inlet - 3/8" OD tubing required.
§Water shut-off recommended within 10 feet (3 m).
§Follett recommends installation of Follett water filter system (part# 00130286) in ice machine inlet water
line.
Flush drain plumbing
§3/4" MPT flush drain connection at the rear of the machine.
§Drain must slope 1/4" per foot (6 mm per 30.4 cm).
§Drain line should not be shared with any other piece of equipment.
§Drain line cannot be reduced to a size smaller than 1".
§Drain should be piped without a vent.
3/4" barb x 3/4" FPT
1" Stand pipe/Drain
2 ft. x 1" OD
silicone tubing
Minimum 8"
radius
3/4" MPT x 1" slip
1" PVC Drain
2 ft. x 1" OD
silicone tubing 3/4" MPT x 1" slip
3/4" barb x 3/4" FPT
1'
1/4" per foot
(6,4 mm per 0,3 m)

6 HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N
Chassis drain plumbing
§Plug must be removed from John Guest fitting.
§Route 3/8" drain tubing through knockout in back of docking station and insert fully into John Guest fitting
connection at the rear of the machine chassis. Route other end of 3/8" drain tubing to drain.
§Drain must slope 1/4" inch per foot (6 mm per 30.4 cm).
Ambient
Evaporator unit
Air temperature 100 F/38 C max. 50 F/10 C min.
Water temperature 90 F/32 C max. 45 F/7 C min.
Water pressure 70 psi max. (483 kPa) 10 psi min. (69 kPa)
Condenser unit
Air temperature 120 F/49 C max. –20F/–29C min.
Refrigeration
§3/8" liquid line
§7/8" suction line
Note: Rack system installations require a capacity of 15,700 BTU/hr for 1810 machines and 18,200 BTU/hr for
2110 machines at 0 F (–18 C) evaporator temperature. Evaporator pressure regulator (not supplied) is
required.
Weight
Evaporator unit:
1810: 157 lbs (71.2 kg)
2110: 165 lbs (74.8 kg)
Condensing unit: 305 lbs (138.3 kg)
Ice production
1810 ice machine capacity/24 hrs.
Ambient Air Temperature F/C
Evap Potable Water Temperature F/C
F 60 70 80 90 100
C 16 21 27 32 38
50 1859 1784 1685 1616 1500 lbs
10 843 809 764 733 680 kg
60 1723 1684 1578 1563 1409 lbs
16 782 764 716 709 639 kg
70 1620 1594 1514 1420 1319 lbs
21 734 723 687 644 598 kg
80 1550 1487 1485 1351 1299 lbs
27 703 674 674 613 589 kg
90 1471 1435 1370 1285 1207 lbs
32 667 651 621 583 547 kg
2110 ice machine capacity/24 hrs.
Ambient Air Temperature F/C
Evap Potable Water Temperature F/C
F 60 70 80 90 100
C 16 21 27 32 38
50 2039 2039 1934 1825 1703 lbs
10 925 925 877 828 772 kg
60 1943 1888 1878 1710 1584 lbs
16 881 856 852 772 718 kg
70 1833 1781 1689 1634 1489 lbs
21 831 808 811 741 675 kg
80 1754 1686 1643 1535 1426 lbs
27 796 765 745 696 647 kg
90 1650 1603 1577 1457 1395 lbs
32 748 727 715 661 633 kg

HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N 7
Dimensions and clearances
§Entire front of ice machine must be clear of obstructions/connections to allow removal.
§1" (26mm) clearance above ice machine for service.
§1" (26mm) minimum clearance on sides.
A 22.5" (57.1 cm)
B21.1" (53.6 cm)
C22.9" (58.2 cm)
D1. 8 " (4.5 cm)
E20.8" (52.9 cm)
F19.4" (49.4 cm)
G2.7" (6.9 cm)
H2.3" (15.3 cm)
I2.3" (5.8 cm)
J22.0" (55.9 cm)
K22.7" (57.6 cm)
L5.6" (14.3 cm)
M4.0" (10.2 cm)
TOP VIEW
A
B
C
D
FRONT VIEW
K
E
F
G
H
J
I
BACK VIEW
NEMA 5-15
RIGHT ANGLE
3/8" LIQUID LINE
7/8" SUCTION LINE
L
M

8 HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N
Condensing unit
30" (76.2 cm)
25.75"
(65.3 cm)
29.9" (76 cm)
38.5" (97.5 cm)

HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N 9
Operation
Cleaning/sanitizing and preventive maintenance (all models)
Note: Do not use bleach to sanitize or clean the icemaker.
Preventive maintenance
Periodic cleaning of Follett’s icemaker system is required to ensure peak performance and delivery of clean,
sanitary ice. The recommended cleaning procedures that follow should be performed at least as frequently as
recommended, and more often if environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning of the icemaker system,
in most cases, should be performed by your facility’s maintenance staff or a Follett authorized service agent.
Regardless of who performs the cleaning, it is the operator’s responsibility to see that this cleaning is performed
according to the schedule below. Service problems resulting from lack of preventive maintenance will not be
covered under the Follett warranty.
Weekly exterior care
The exterior may be cleaned with a stainless cleaner such as 3M Stainless Steel Cleaner & Polish or equivalent.
Monthly condenser cleaning (air-cooled icemaker only)
1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of air-cooled icemakers to ensure
optimal performance.
2. When reinstalling counter panels in front of remote icemakers, be sure that ventilation louvers line up
with
condenser air duct.
Semi-annual evaporator cleaning (every 6 months)
WARNING
• Wear rubber gloves and safety goggles (and/or face shield) when handling ice machine cleaner or sanitizer.
CAUTION
• Use only Follett approved SafeCLEAN Plus™ cleaning solution.
• DO NOT USE BLEACH.
• It is a violation of Federal law to use these solutions in a manner inconsistent with their labeling.
• Read and understand all labels printed on packaging before use.
Note: Complete procedure for cleaning an sanitizing MUST be followed. Ice must be collected for 10minutes
before putting ice machine back into service.
Fig. 1
1. Note position of TDS switch. Set to HIGH for
duration of cleaning. Press the CLEAN button. The
machine will drain. The auger will run for a short
time and then stop. Wait for the LOW WATER light
to come on.
LO WATER

10 HC_1810R/N, HC_2110R/N, HM_1810R/N, HM_2110R/N
Fig. 2
2. Follow the directions on the SafeCLEAN Plus
packaging to mix 1 gal. (3.8 L) of Follett SafeCLEAN
Plus solution. Use 120 F (49 C) water.
3. Using a 1 quart (1 L) container, slowly fill cleaning
cup until CLEANER FULL light comes on and cleaner
just begins to flow from the vent tube.
4. Place two SaniSponge™ cleaning sponges in
remaining sanitizing and cleaning solution and
retain for Step 9.
Note: Do not use bleach to sanitize or clean the icemaker.
CLEANER FULL
Fig. 3
5. Replace cover on cleaner cup. Machine will clean,
then flush 3 times in approximately 15 minutes.
Wait until machine restarts.
15
Fig. 4
6. To clean/sanitize ice transport tube – Press power
switch OFF