Follett Symphony C110FB400A/W Setup guide

Installation, Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
00109520R04
C/E110CT400A/W C/E110CR400A/W C/E110FB400A/W
Order parts online
www.follettice.com
801 Church Lane • Easton, PA 18044, USA
Toll free [phone] • [phone]
www.follettice.com
110 Series – 220V 60Hz/230V 50Hz
Ice and Water Dispensers

Before you begin
Specications
Field wiring
Installation
Installing freestanding dispensers
Installing countertop dispensers
Installing RIDE™icemakers
Installing top mount icemakers
User information
Cleaning and sanitizing procedures
Service Information
Wiring diagram – lever models
Wiring diagram – SensorSAFE™models
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations
Parts
Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
Solenoid dispense assembly
Table of contents
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Follett Corporation
Equipment Return Policy
Follett equipment may be returned for credit under the following conditions:
1. The equipment is new and unused.
2. A return authorization number has been issued by customer service within 30 days after shipment.
3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.
4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at
the customer’s expense, new packaging.
Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of
improper packaging, Follett Corporation will not be held responsible.
Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.
Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the
actual cost will be deducted.
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Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help
you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call
our technical service group at [phone].
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is
found, notify your shipper immediately and contact Follett Corporation for help in ling a claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:
Important cautions
!
• Do not tilt any unit further than 30° off vertical during uncrating or installation
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected rst.
• Follett recommends a Follett QC4-FL4S water lter system (item# 00130299) be installed in
the icemaker inlet water line
• Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of
delivered ice.
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C110CR400A
Condenser type – A = air-cooled, W = water-cooled
Icemaker capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant
Icemaker location – R = RIDE icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units
Dispenser conguration – C = countertop, F = freestanding
Approximate storage capacity in lbs
Alternate voltage – C = 220V 60Hz, E = 230V 50Hz

Specications
Electrical
1. Models with RIDE icemakers (C/E110CR400A/W)
Icemaker Dispenser
220V/60Hz/1 phase 5 amps 1.5 amps
230V/50Hz/1 phase 5 amps 1.5 amps
2. Freestanding models and models with integral icemakers (C/E110FB400A/W, C/E110CT400A/W)
Total system
220V/60Hz/1 phase 6.5 amps
230V/50Hz/1 phase 6.5 amps
3. Dispensers and RIDE icemakers are supplied with 7-foot power cord
Ambient
Air temp 38°C/100° F max. 10°C/50°F min. (best performance below 27˚C/80˚F)
Water temp 32°C/90°F max. 4°C min./40°F (best performance below 21˚C/70˚F)
Water pressure 70 P.S.I. max. 10 P.S.I. min.
Plumbing
110CR with 110CT with 110FB with
RIDE icemaker integral icemaker icemaker in base
Dispenser drain 3/4" FPT 3/4" FPT 3/4" FPT
Icemaker drain 3/4" MPT 3/4" MPT 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT
Icemaker water inlet – 3/8" FPT –
RIDE IM water inlet 3/8" OD push-in – –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 305mm run) of slope. All plumbing connections must be made in accordance with
local building codes.
Ventilation clearances
Countertop models with RIDE icemaker (C/E110CR400A/W) – none. 775mm (12") at top advised for service.
Countertop models with integral icemaker (C/E110CT400A/W) – 153mm (6") at top. 153mm (6") each side advised
for service.
Freestanding models (C/E110FB400A/W) – 102mm (4") at rear. 305mm (12") at top advised for service.
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Field wiring for countertop dispensers with RIDE icemakers
Model Electrical connection Current
C110FB400A/W cord provided 220V 60Hz, 6.5 amp
E110FB400A/W 230V 50Hz, 6.5 amp
C110CT400A/W cord provided 220V 60Hz, 6.5 amp
E110CT400A/W 230V 50Hz, 6.5 amp
C110CR400A/W cord provided 220V 60Hz
E110CR400A/W 230V 50Hz
dispenser: 1.5 amp
icemaker: 5.0 amp

Installation procedures
Installing freestanding dispensers
1. Carefully tip dispenser back to expose underside and block up in place.
2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat
legs securely against underside of dispenser.
3. Position dispenser in desired location and adjust legs to level in both directions.
4. Connect water supply to 3/8" FPT tting on back of dispenser (Fig. 1A).
5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain tting and 3/4" MPT icemaker drain tting on back of dispenser (Fig. 1B and 1C.)
6. Run drain lines to wall or oor drain. Provide an air break between the drain lines and drain. If icemaker drain tting is
below an intended wall drain, a condensate pump must be used.
7. If icemaker is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser inlet tting on back of
dispenser (Fig. 1D).
Note: Do not run condenser supply water through icemaker water lter system.
8. Connect condenser drain line to 3/8" FPT condenser outlet tting on back of dispenser (Fig. 1E).
Important: Do not connect condenser drain line to any other drain lines.
9. Plug dispenser into 20 amp rated NEMA 5-20 wall socket.
10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 5mm (3/8") and pull forward.
11. Turn on water supply and check that water level in oat reservoir (when full) is within 6mm (1/4") of mark on side of
reservoir and that oat moves freely. Check for leaks.
Before you begin
•All dispensers must be installed level in both directions to ensure proper operation
•Required ventilation and recommended service clearances:
• Countertop models with RIDE icemaker (C/E110CR400A/W) — none. 305mm (12") at top recommended for service.
• Countertop models with integral icemaker (C/E110CT400A/W) — 153mm (6") at top. 153mm (6") each side recommended
for service.
• Freestanding models (C/E110FB400A/W) — 102mm (4") at rear. 305mm (12") at top recommended for service.
• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cutout (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit through
back of dispenser, refer to back view drawings.
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Do not tilt unit further than 30° off vertical.
!

12. Verify that water sensor tabs are immersed in water in reservoir.
13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.
14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.
15. Turn on dispenser power and bin signal rocker switches. Check dispenser and icemaker operation.
16. Sanitize icemaker according to instructions in icemaker manual. Discard sanitized ice.
17. Turn off icemaker bin signal switch.
18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions.
19. Turn icemaker bin signal switch on and replace front covers, securing with screws.
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
Fig. 1 – Rear connections, freestanding models
access panel
(B) 3/4” FPT drain
(A) 3/8" FPT
water inlet (A)
(D) 3/8" FPT
condenser inlet
location (water-
cooled only)
water inlet
(E) 3/8" FPT
condenser drain
location (water-
cooled only)
(C) 3/4" MPT
icemaker drain
location (air-
cooled only)
800mm
(31.5")
800mm
(31.5")
260mm
(10.25")
(C) 3/4" MPT
icemaker drain
location (water-
cooled only)

Installing countertop dispensers
1. Position dispenser in desired location, mark
dispenser outline on counter and remove dispenser.
2. Drill four 5mm (3/8") holes in counter (Fig. 2) to
anchor dispenser to counter.
Follett countertop dispensers can have any or all
utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out as shown
in Fig. 2.
3. If ice transport tube will exit out rear of dispenser,
remove ice transport tube knock-out (Fig. 5G) from
rear of dispenser.
Note: Utility connections can be accessed through
front of dispenser by removing stainless steel splash
panel on front of dispenser, or by removing access
panel (Figs. 4, 5) on back of dispenser.
4. If any electric utilities or water line will be connected
through rear of dispenser, remove utility knock-out
(Fig. 5H) from rear of dispenser and install supplied
protective grommet.
5. If power is to be supplied through counter cut-out,
complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.
6. Temporarily remove rear access panel (Figs. 4, 5)
from rear of dispenser.
7. Loosen junction box mounting screws. Lift junction
box and power cord up until cord and mounting
screws clear notches on rear panel of dispenser.
Remove Phillips head screws from right side of
junction box.
8. Rotate junction box 90 degrees so that screw holes
on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser
using Phillips head screws.
9. Place power cord inside dispenser and replace
access panel (Figs. 4 and 5) on rear of dispenser.
Note: For dispensers installed with utilities connected
through rear of dispenser, it may be easier to make
preliminary connections before dispenser is set in
place.
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622mm
603mm
167mm
441mm
543mm
3/8"
311mm
13mm (.5")
41mm (1.625")
13mm (.5")
227mm x 356mm (9" X 14")
DRAIN PAN
CUT OUT
(21.375")
(6.54")
(17.375")

(24.5")
(23.75")
(12.25")



Fig. 2 – Counter cut-out, all models
(J) 3/8" FPT
water inlet
(L) alternate 3/4"
dispenser drain
location
drain pan
(K) 3/4" FPT
dispenser drain
Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.
!
Fig. 3 – Top view, dispenser plumbing connections
countertop and wall mount units with drain pan

10. Apply a thick bead, approximately. 6mm (1/4")
diameter, of NSF listed silicone sealant (Dow-
Corning RTV-732 or equivalent) 6mm (1/4") inside
marked outline of dispenser.
11. Carefully position dispenser on counter.
12. Remove four screws securing splash panel to front
of dispenser and gently lay splash panel on counter.
(Water line to solenoid valve can be disconnected
from water inlet valve by pushing on ring at end of
inlet tting while pulling on tubing.)
13. Secure dispenser to counter with four 3/8" bolts
(supplied by others).
14. Smooth excess sealant around outside of dispenser.
15. Run water station line from back of dispenser
through utility knock-out (Figs. 4, 5) or up through
counter cut-out. Connect water supply line to 3/8"
FPT, (Fig. 3J) tting on utility ange at bottom of
dispenser.
16. Remove 3/4" drain connection plug from either tting
at rear of dispenser, (Fig. 1K) or internal tting, (Fig.
3L), as appropriate. Connect and run a dedicated
drain line to wall or oor drain. An air break should
be provided.
If dispenser is equipped with a top mount, water-
cooled icemaker complete steps 17 through 20.
If equipped with a top mount,
air-cooled icemaker proceed to step 21.
17. Connect icemaker water supply line to 3/8" FPT
water inlet, (Fig. 4M).
18. Connect icemaker drain line to 3/4 MPT drain
connection (Fig, 4N).
19. If icemaker is water-cooled, connect water-cooled
condenser supply line to 3/8" FPT condenser tting
on back of dispenser (Fig. 4R).
Note: Do not run condenser supply water through
icemaker water lter system.
20. Connect condenser drain line to 3/8" FPT tting on
back of dispenser (Fig. 4P).
Important: Do not connect condenser drain line to
any other drain lines.
21. Proceed with either RIDE or top-mounted icemaker
connection instructions, as appropriate.
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Fig. 4 – Rear connections, countertop models with
integral icemakers
Fig. 5 – Rear connections, countertop models with RIDE
icemakers
access panel
access panel
(M) 3/8" FPT
icemaker water inlet
(R) 3/8" FPT condenser inlet
(water-cooled only)
(P) 3/8" FPT
condenser outlet
(water-cooled only)
(N) 3/4" MPT
icemaker drain
(H) utility knock-out
(G) ice transport tube knock-out
(H) utility knock-out
3/4" FPT dispenser
drain
3/4" FPT dispenser
drain

Installing RIDE icemakers
Models C/E110CR400A/W
1. Install RIDE icemaker following instructions in icemaker manual.
2. Run uninsulated ice transport tube from dispenser through ice transport tube knock-out, (Fig. 5G) or through counter
opening to icemaker.
3. Insulate ice transport tube by sliding insulation over tube.
4. Adjust insulation to cover all exposed ice transport tubing including tubing inside dispenser cabinet.
5. Check that insulated ice transport tube runs continuously uphill (with no dips) from icemaker to dispenser.
6. Run bin signal wire from dispenser through utility knockout, (Fig. 5F) or counter cutout to the icemaker and connect
bin signal wire (two-conductor twist lock) to bin signal plug on icemaker.
7. Plug dispenser power cord into 20 amp rated NEMA 5-20 wall socket.
8. Turn on dispenser water supply and check for leaks. Replace splash panel.
9. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward. Turn on
power and bin signal rocker switches. Replace front cover and secure with screws. Test operation.
10. Clean and sanitize icemaker following instructions in icemaker manual. Discard sanitized ice.
11. Clean and sanitize dispenser hopper following instructions on page 13. Installation is complete.
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engaging pin
5mm (3/16") ice tube hole
ice hose mounting bracket
ice level control stat
ice tube
26mm
(1")
See Icemaker Installation Manual (form #00124453) for critical installation instructions for RIDE
icemakers. Failure to comply with these instructions will result in poor performance and void
warranty.
!
Fig. 6 – Ice transport tube and ice level control stat mounting for freestanding dispensers and countertop units
with RIDE icemaker
Installing top mount icemakers
Models C/E110CT400A/W
Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.
!