Follett Symphony C110FB400A/W Setup guide

Installation, Operation and Service Manual
Following installation, please forward this manual
to the appropriate operations person.
00109520R04
C/E110CT400A/W C/E110CR400A/W C/E110FB400A/W
Order parts online
www.follettice.com
801 Church Lane • Easton, PA 18044, USA
Toll free [phone] • [phone]
www.follettice.com
110 Series – 220V 60Hz/230V 50Hz
Ice and Water Dispensers

Before you begin
Specications
Field wiring
Installation
Installing freestanding dispensers
Installing countertop dispensers
Installing RIDE™icemakers
Installing top mount icemakers
User information
Cleaning and sanitizing procedures
Service Information
Wiring diagram – lever models
Wiring diagram – SensorSAFE™models
Dispenser troubleshooting
Troubleshooting SensorSAFE board and sensors
Disassembly and replacement instructions
Thermostat locations
Parts
Dispenser exterior
Dispense chute and splash panel areas – lever models
Electrical box – lever models
Dispense chute and splash panel areas – SensorSAFE models
Electrical box – SensorSAFE models
Wheel motor and drive system
Hopper components
Chilled water components
Solenoid dispense assembly
Table of contents
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4
5
6
6
8
10
10
12
12
14
14
15
16
17
18
21
22
22
23
23
24
24
25
26
27
28
Follett Corporation
Equipment Return Policy
Follett equipment may be returned for credit under the following conditions:
1. The equipment is new and unused.
2. A return authorization number has been issued by customer service within 30 days after shipment.
3. Follett receives the equipment at the factory in Easton, PA within 30 days after issuance of the return authorization number.
4. The equipment must be returned in Follett packaging. If the packaging has been damaged or discarded, Follett will forward, at
the customer’s expense, new packaging.
Note: Return freight charges are the responsibility of the customer. If equipment is returned and is damaged because of
improper packaging, Follett Corporation will not be held responsible.
Credit will be issued when:
The equipment has been inspected by Follett and deemed suitable to be returned to stock.
Note: A 15% restocking charge will be deducted from the credit. If the cost to return the product to stock exceeds 15%, the
actual cost will be deducted.
2

Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help
you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call
our technical service group at [phone].
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If damage is
found, notify your shipper immediately and contact Follett Corporation for help in ling a claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:
Important cautions
!
• Do not tilt any unit further than 30° off vertical during uncrating or installation
• Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this
area at all times. If access to this area is required, power to unit must be disconnected rst.
• Follett recommends a Follett QC4-FL4S water lter system (item# 00130299) be installed in
the icemaker inlet water line
• Ice is slippery. Be sure counters and oors around dispenser are clean, dry and free of ice.
• Ice is food. Follow recommended cleaning instructions to maintain cleanliness of
delivered ice.
3
C110CR400A
Condenser type – A = air-cooled, W = water-cooled
Icemaker capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant
Icemaker location – R = RIDE icemaker, T = integral icemaker in top of cabinet,
B = icemaker in base of freestanding units
Dispenser conguration – C = countertop, F = freestanding
Approximate storage capacity in lbs
Alternate voltage – C = 220V 60Hz, E = 230V 50Hz

Specications
Electrical
1. Models with RIDE icemakers (C/E110CR400A/W)
Icemaker Dispenser
220V/60Hz/1 phase 5 amps 1.5 amps
230V/50Hz/1 phase 5 amps 1.5 amps
2. Freestanding models and models with integral icemakers (C/E110FB400A/W, C/E110CT400A/W)
Total system
220V/60Hz/1 phase 6.5 amps
230V/50Hz/1 phase 6.5 amps
3. Dispensers and RIDE icemakers are supplied with 7-foot power cord
Ambient
Air temp 38°C/100° F max. 10°C/50°F min. (best performance below 27˚C/80˚F)
Water temp 32°C/90°F max. 4°C min./40°F (best performance below 21˚C/70˚F)
Water pressure 70 P.S.I. max. 10 P.S.I. min.
Plumbing
110CR with 110CT with 110FB with
RIDE icemaker integral icemaker icemaker in base
Dispenser drain 3/4" FPT 3/4" FPT 3/4" FPT
Icemaker drain 3/4" MPT 3/4" MPT 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT
Icemaker water inlet – 3/8" FPT –
RIDE IM water inlet 3/8" OD push-in – –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 10 feet (3m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6mm per 305mm run) of slope. All plumbing connections must be made in accordance with
local building codes.
Ventilation clearances
Countertop models with RIDE icemaker (C/E110CR400A/W) – none. 775mm (12") at top advised for service.
Countertop models with integral icemaker (C/E110CT400A/W) – 153mm (6") at top. 153mm (6") each side advised
for service.
Freestanding models (C/E110FB400A/W) – 102mm (4") at rear. 305mm (12") at top advised for service.
4

5
Field wiring for countertop dispensers with RIDE icemakers
Model Electrical connection Current
C110FB400A/W cord provided 220V 60Hz, 6.5 amp
E110FB400A/W 230V 50Hz, 6.5 amp
C110CT400A/W cord provided 220V 60Hz, 6.5 amp
E110CT400A/W 230V 50Hz, 6.5 amp
C110CR400A/W cord provided 220V 60Hz
E110CR400A/W 230V 50Hz
dispenser: 1.5 amp
icemaker: 5.0 amp

Installation procedures
Installing freestanding dispensers
1. Carefully tip dispenser back to expose underside and block up in place.
2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat
legs securely against underside of dispenser.
3. Position dispenser in desired location and adjust legs to level in both directions.
4. Connect water supply to 3/8" FPT tting on back of dispenser (Fig. 1A).
5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain tting and 3/4" MPT icemaker drain tting on back of dispenser (Fig. 1B and 1C.)
6. Run drain lines to wall or oor drain. Provide an air break between the drain lines and drain. If icemaker drain tting is
below an intended wall drain, a condensate pump must be used.
7. If icemaker is water-cooled, connect water-cooled condenser supply line to 3/8" FPT condenser inlet tting on back of
dispenser (Fig. 1D).
Note: Do not run condenser supply water through icemaker water lter system.
8. Connect condenser drain line to 3/8" FPT condenser outlet tting on back of dispenser (Fig. 1E).
Important: Do not connect condenser drain line to any other drain lines.
9. Plug dispenser into 20 amp rated NEMA 5-20 wall socket.
10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 5mm (3/8") and pull forward.
11. Turn on water supply and check that water level in oat reservoir (when full) is within 6mm (1/4") of mark on side of
reservoir and that oat moves freely. Check for leaks.
Before you begin
•All dispensers must be installed level in both directions to ensure proper operation
•Required ventilation and recommended service clearances:
• Countertop models with RIDE icemaker (C/E110CR400A/W) — none. 305mm (12") at top recommended for service.
• Countertop models with integral icemaker (C/E110CT400A/W) — 153mm (6") at top. 153mm (6") each side recommended
for service.
• Freestanding models (C/E110FB400A/W) — 102mm (4") at rear. 305mm (12") at top recommended for service.
• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser. See counter
cutout (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit through
back of dispenser, refer to back view drawings.
6
Do not tilt unit further than 30° off vertical.
!

12. Verify that water sensor tabs are immersed in water in reservoir.
13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.
14. If dispenser is equipped with SensorSAFE, remove protective plastic coating from dispense sensor labels.
15. Turn on dispenser power and bin signal rocker switches. Check dispenser and icemaker operation.
16. Sanitize icemaker according to instructions in icemaker manual. Discard sanitized ice.
17. Turn off icemaker bin signal switch.
18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions.
19. Turn icemaker bin signal switch on and replace front covers, securing with screws.
7

Fig. 1 – Rear connections, freestanding models
access panel
(B) 3/4” FPT drain
(A) 3/8" FPT
water inlet (A)
(D) 3/8" FPT
condenser inlet
location (water-
cooled only)
water inlet
(E) 3/8" FPT
condenser drain
location (water-
cooled only)
(C) 3/4" MPT
icemaker drain
location (air-
cooled only)
800mm
(31.5")
800mm
(31.5")
260mm
(10.25")
(C) 3/4" MPT
icemaker drain
location (water-
cooled only)

Installing countertop dispensers
1. Position dispenser in desired location, mark
dispenser outline on counter and remove dispenser.
2. Drill four 5mm (3/8") holes in counter (Fig. 2) to
anchor dispenser to counter.
Follett countertop dispensers can have any or all
utilities run directly through counter or out rear of
dispenser. For dispensers with any utilities exiting
through counter, make counter cut-out as shown
in Fig. 2.
3. If ice transport tube will exit out rear of dispenser,
remove ice transport tube knock-out (Fig. 5G) from
rear of dispenser.
Note: Utility connections can be accessed through
front of dispenser by removing stainless steel splash
panel on front of dispenser, or by removing access
panel (Figs. 4, 5) on back of dispenser.
4. If any electric utilities or water line will be connected
through rear of dispenser, remove utility knock-out
(Fig. 5H) from rear of dispenser and install supplied
protective grommet.
5. If power is to be supplied through counter cut-out,
complete steps 6-9. If power is to be supplied through
rear of dispenser, proceed to step 10.
6. Temporarily remove rear access panel (Figs. 4, 5)
from rear of dispenser.
7. Loosen junction box mounting screws. Lift junction
box and power cord up until cord and mounting
screws clear notches on rear panel of dispenser.
Remove Phillips head screws from right side of
junction box.
8. Rotate junction box 90 degrees so that screw holes
on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser
using Phillips head screws.
9. Place power cord inside dispenser and replace
access panel (Figs. 4 and 5) on rear of dispenser.
Note: For dispensers installed with utilities connected
through rear of dispenser, it may be easier to make
preliminary connections before dispenser is set in
place.
8
622mm
603mm
167mm
441mm
543mm
3/8"
311mm
13mm (.5")
41mm (1.625")
13mm (.5")
227mm x 356mm (9" X 14")
DRAIN PAN
CUT OUT
(21.375")
(6.54")
(17.375")

(24.5")
(23.75")
(12.25")



Fig. 2 – Counter cut-out, all models
(J) 3/8" FPT
water inlet
(L) alternate 3/4"
dispenser drain
location
drain pan
(K) 3/4" FPT
dispenser drain
Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.
!
Fig. 3 – Top view, dispenser plumbing connections
countertop and wall mount units with drain pan

10. Apply a thick bead, approximately. 6mm (1/4")
diameter, of NSF listed silicone sealant (Dow-
Corning RTV-732 or equivalent) 6mm (1/4") inside
marked outline of dispenser.
11. Carefully position dispenser on counter.
12. Remove four screws securing splash panel to front
of dispenser and gently lay splash panel on counter.
(Water line to solenoid valve can be disconnected
from water inlet valve by pushing on ring at end of
inlet tting while pulling on tubing.)
13. Secure dispenser to counter with four 3/8" bolts
(supplied by others).
14. Smooth excess sealant around outside of dispenser.
15. Run water station line from back of dispenser
through utility knock-out (Figs. 4, 5) or up through
counter cut-out. Connect water supply line to 3/8"
FPT, (Fig. 3J) tting on utility ange at bottom of
dispenser.
16. Remove 3/4" drain connection plug from either tting
at rear of dispenser, (Fig. 1K) or internal tting, (Fig.
3L), as appropriate. Connect and run a dedicated
drain line to wall or oor drain. An air break should
be provided.
If dispenser is equipped with a top mount, water-
cooled icemaker complete steps 17 through 20.
If equipped with a top mount,
air-cooled icemaker proceed to step 21.
17. Connect icemaker water supply line to 3/8" FPT
water inlet, (Fig. 4M).
18. Connect icemaker drain line to 3/4 MPT drain
connection (Fig, 4N).
19. If icemaker is water-cooled, connect water-cooled
condenser supply line to 3/8" FPT condenser tting
on back of dispenser (Fig. 4R).
Note: Do not run condenser supply water through
icemaker water lter system.
20. Connect condenser drain line to 3/8" FPT tting on
back of dispenser (Fig. 4P).
Important: Do not connect condenser drain line to
any other drain lines.
21. Proceed with either RIDE or top-mounted icemaker
connection instructions, as appropriate.
9
Fig. 4 – Rear connections, countertop models with
integral icemakers
Fig. 5 – Rear connections, countertop models with RIDE
icemakers
access panel
access panel
(M) 3/8" FPT
icemaker water inlet
(R) 3/8" FPT condenser inlet
(water-cooled only)
(P) 3/8" FPT
condenser outlet
(water-cooled only)
(N) 3/4" MPT
icemaker drain
(H) utility knock-out
(G) ice transport tube knock-out
(H) utility knock-out
3/4" FPT dispenser
drain
3/4" FPT dispenser
drain

Installing RIDE icemakers
Models C/E110CR400A/W
1. Install RIDE icemaker following instructions in icemaker manual.
2. Run uninsulated ice transport tube from dispenser through ice transport tube knock-out, (Fig. 5G) or through counter
opening to icemaker.
3. Insulate ice transport tube by sliding insulation over tube.
4. Adjust insulation to cover all exposed ice transport tubing including tubing inside dispenser cabinet.
5. Check that insulated ice transport tube runs continuously uphill (with no dips) from icemaker to dispenser.
6. Run bin signal wire from dispenser through utility knockout, (Fig. 5F) or counter cutout to the icemaker and connect
bin signal wire (two-conductor twist lock) to bin signal plug on icemaker.
7. Plug dispenser power cord into 20 amp rated NEMA 5-20 wall socket.
8. Turn on dispenser water supply and check for leaks. Replace splash panel.
9. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward. Turn on
power and bin signal rocker switches. Replace front cover and secure with screws. Test operation.
10. Clean and sanitize icemaker following instructions in icemaker manual. Discard sanitized ice.
11. Clean and sanitize dispenser hopper following instructions on page 13. Installation is complete.
10
engaging pin
5mm (3/16") ice tube hole
ice hose mounting bracket
ice level control stat
ice tube
26mm
(1")
See Icemaker Installation Manual (form #00124453) for critical installation instructions for RIDE
icemakers. Failure to comply with these instructions will result in poor performance and void
warranty.
!
Fig. 6 – Ice transport tube and ice level control stat mounting for freestanding dispensers and countertop units
with RIDE icemaker
Installing top mount icemakers
Models C/E110CT400A/W
Dispensers with top mount icemakers cannot be mounted on legs. They must be bolted to counter.
Use gloves when lifting icemaker to protect hands from sheet metal edges.
!

1. Remove dispenser top front cover by removing two screws at bottom corners of cover, lifting cover slightly and pulling
forward.
2. Remove icemaker compartment top and side panels.
3. Remove icemaker hold-down bracket from front of icemaker compartment.
4. Lift icemaker onto dispenser top and slide icemaker completely into position, compressor end rst. Front of icemaker
base must be ush with front of dispenser.
5. Reinstall hold down bracket on front of icemaker with power cord and bin signal cords in notch. Do not cut or pinch
cords.
6. Insert loose end of ice transport tube through bracket (on icemaker base) into hopper access hole. Be sure that transport
tube is secured under retainer on oat reservoir bracket (Step 2, Fig. 7). Tighten transport tube clamp screw to secure ice
transport tube.
7. Connect plastic water supply line to tting at top of oat reservoir.
8. Connect vinyl drain line from dispenser securely to drain line on icemaker.
9. Connect icemaker two-lead bin signal twist lock plug, and three-lead power twist-lock plug, to dispenser twist-lock
connectors.
10. On dispensers equipped with water-cooled icemakers, connect condenser water supply and drain lines to condenser
ttings on icemaker.
11. Turn on water supply and check that water level in oat reservoir (when full) is within 1/4" (6mm) of mark on side of
reservoir and that oat moves freely.
12. Verify that water sensor tabs are immersed in water in reservoir. Check for leaks. Replace splash panel.
13. Install appropriate plug on power cord and insert into wall socket.
14. If dispenser is equipped with SensorSAFE remove protective plastic coating form dispense sensor labels.
15. Clean and sanitize icemaker following instructions in icemaker manual.
16. Remove dispenser hopper access lid and clean and sanitize dispenser according to instructions on page 14.
17. Replace front cover and secure with screws. Installation is complete.


11
Fig. 8 – Ice transport tube and ice level control stat mounting for units with top-mounted icemakers
1
2
3
TIGHTEN
CLAMP
SCREW
Fig. 7 – Ice transport tube
ice level control stat
45°
Hand bend cap tube
end to approximately.
45° as shown
19mm
(.75")

User information
How the dispenser works
Follett’s 110 series automatic load ice and water dispensers receive ice from Follett’s 181kg (400 lb)/day icemaker located
in the dispenser base, in the cabinet top or in a remote location up to 6m (20 ft) away. Ice produced is stored in the bin
section of the dispenser. When dispensing is activated, the wheel motor is energized, causing the wheel to turn. This
moves ice to the dispense chute where it drops by gravity into the container held below the chute.
In Follett’s continuous icemaking process, water freezes to the inside walls of the stainless steel evaporator. A rotating
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through a nozzle on
the outlet port. The ice is then pushed through a tube to the dispenser bin. When the storage area is full, a bin thermostat
opens and shuts the icemaker off to avoid over-lling of the bin. The icemaker will restart after 20 minutes if the bin is
calling for ice.
How the SensorSAFE accessory works
Follett’s SensorSAFE accessory maximizes sanitation and minimizes the possibility of cross-contamination by eliminating
physical contact between the cup or container and dispenser. Sensors in the panel use reected infrared light to detect
the presence of the container and send a signal to a control board which then activates the appropriate components for
ice or water dispensing.
The SensorSAFE package includes a cleaning switch under the left side of the front cover which temporarily shuts off
dispensing to allow cleaning of the panel and lenses. If the switch is not turned back on after cleaning, the dispenser
automatically resets after two minutes for normal operation.
SensorSAFE also includes a time limit safety feature which automatically stops ice dispensing after one minute of
continuous dispensing. Dispensing can be resumed by moving the container away from the dispenser and returning it to
the activation zone.
How the chilled water accessory works
Follett’s chilled water accessory uses ice from the dispenser’s storage hopper to chill incoming water supplied to the water
station. The water chiller assembly is located in the dispenser cabinet under the storage hopper. As ice is dispensed, it is
automatically fed into the water chiller assembly to chill the water coil inside the assembly.
Cleaning and sanitizing procedures
Solution A: Prepare cleaning solution (200 ppm of available chlorine content) of Ecolab Mikro-chlor Cleaner or equal
chlorinated detergent. Solution temperature must be 24˚C – 52˚C
( 75˚F – 125˚F).
Solution B: Prepare sanitizing solution (50 ppm of available chlorine content) of Ecolab Mikro-chlor Cleaner or equal
chlorinated detergent. Solution temperature must be 24˚C – 52˚C
( 75˚F – 125˚F).
Follett recommends the periodic cleaning schedule on page 13 to ensure the quality of ice provided. Use only
recommended cleaning solutions. Do not use solvents, abrasive cleaners, metal scrapers or sharp objects.
Recommended daily cleaning of drain pan
1. Remove all debris from drain pan.
2. Slowly pour 4L (1 gallon) hot water into drain pan to keep drain lines clear.
12
Always disconnect power before cleaning.
!

Recommended weekly cleaning
1. Wash drain pan and grille with Solution A above. Rinse thoroughly.
2. Slowly pour solution of one cup (237ml/8 oz) household bleach mixed with 3.8L (1 gallon) hot water into drain pan to
help prevent algae growth in drain lines.
If dispenser is a SensorSAFE unit:
3. Deactivate dispenser by depressing and releasing clean switch located on left side of unit under top front cover.
4. Clean lens using soft cloth and mild, non-abrasive cleaner.
5. Reactivate dispenser by depressing and releasing clean switch a second time (dispenser automatically reactivates
after two minutes).
Recommended quarterly cleaning of dispenser hopper
Note: If icemaker and dispenser are cleaned and sanitized at the same time, icemaker should be completed rst.
1. Remove ice from dispenser.
2. Working inside storage area, remove center thumbscrew from dispense wheel, tilt wheel up toward back to clear baffle
and lift wheel out.
3. Remove front cover, chute cover and clear plastic chute.
4. Wipe lid, wheel, baffle, inside of storage area and clear plastic chute with damp cloth wrung out in Solution A.
5. Rinse all above items with damp cloth rinsed and wrung out in clear water.
6. Wipe all bin surfaces with Solution A .
7. Rinse thoroughly with clear, potable water.
8. Wipe with Solution B to sanitize.
9. Reinstall dispense wheel and other components.
If dispenser is equipped with chilled water accessory:
1. Remove four screws securing splash panel.
2. Disconnect 3/4" drain line from bottom of chilled water canister.
3. Loosen (do not remove) screw securing right bracket of chilled water canister to bottom of dispenser hopper.
4. Rotate canister clockwise to release front bracket, then slide canister to right to disengage left bracket.
5. Remove chilled water coil from canister and clean with cloth wrung out in Solution A.
6. Wipe inside of chilled water canister with cloth wrung out in Solution A.
7. Rinse all above items with damp cloth wrung out in clear water.
8. Sanitize all above items with damp cloth wrung out in Solution B. Do not rinse.
9. Reinstall chilled water coil into canister (rubber alignment grommet on coil tubing must be located outside chilled
water canister to hold coil securely against canister wall).
10. Reinstall chilled water assembly on dispenser and tighten screw securing right bracket.
11. Reconnect 3/4" drain line to chilled water canister.
12. Reinstall splash panel and top front cover.
13. Restore power and test operation.
13
Quarterly cleaning of icemaker system
Units with icemakers require icemaker cleaning at least every 3 months, and more often if local water
conditions dictate. Failure to clean icemaker will result in decreased performance and potential damage to
icemaker. Refer to Icemaker Operation and Service Manual for specic cleaning instructions.
To avoid possible damage to motor assembly, use a damp cloth only. Do not allow water to run through
center hole in bottom of bin area.
!

WTR
S
1
7M
RELAY #1
4
BRLY A
MAIN POWER
SWITCH BIN SIGNAL
T- S TAT
SWITCH
(220/230 VAC)
ICE MACHINE
POWER
RED
RD RD
ORANGE
RED
PUR
ORANGE
WHITE
WHITE
WHITE
WHITE
WHITE
WHITE
WHITE
WHITE
321
TIMER
BLK
BLK
BLK
PURPLE
PUR
WHITE
BLACK
ORANGE
RED
4
7
RELAY #2
1
ICE MACHINE
BIN SIGNAL
(16 VDC)
4x4 JUNCTION BOX
230V 50HZ
220V 60HZ
GREEN/YELLOW
BLUE
BROWN
BLACK
BLUE
WHITE
GREEN
BLACK
#2
A
RLY
B
#1
Service information
Wiring diagrams
How unit works — lever models
The dispense wheel motor and dispense solenoid are energized through the power and ice dispense switches. The water
solenoid valve is energized through the power and water dispense switches. The icemaker receives the bin signal through
the power switch, the normally closed bin thermostat and the icemaker switch. When the bin level thermostat is calling for
ice, a 115V bin signal is applied to the bin signal terminals on the icemaker circuit board. When ice builds up around the bin
thermostat, the contacts open, cutting the bin signal to the icemaker.
14

How unit works — SensorSAFE models
SensorSAFE models provide “touchless” ice and water dispensing. When a container is placed within the actuation
zone below the ice or water chute on SensorSAFE dispenser models, an infra-red signal reects off the container and is
detected by the sensor. The sensor then sends a signal to the control board to activate the appropriate components to
dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors.
A safety, shut-off feature automatically shuts off dispensing after one minute of continuous activation. Dispensing can be
restarted by moving the container away and then returning it to the actuation zone.
Dispensing can be temporarily suspended for cleaning by depressing and releasing the clean switch, located under the
left side of the top front cover. Depressing and releasing the button a second time will return the dispenser to normal
operating state. If the clean switch is not depressed a second time, the dispenser will automatically resume normal
dispense operation (CLN LED goes out) after two minutes. An LED on the control board will light to indicate that the
dispensing has been suspended by activation of the clean switch.
WTR
S
1
7
M
RELAY #1
4
BRLY A
BIN SIGNAL
T-STAT
SWITCH
(220/230 VAC)
ICE MACHINE
POWER
RD
RED BLUE
ORANGE
RED
PUR
PUR
ORANGE
WHITE
WHITE
WHITE
WHITE
WHITE
WHITE
WHITE
WHITE
321
TIMER
BLACK
4x4 JUNCTION BOX
BLUE
WHITE
CLEAN
SWITCH
NEUTRAL
WTR
CLN
WM
SOL
L1
PWR
GND
WTR
ICE
MAIN POWER SWITCH
YELLOW
YELLOW
GRN
(16 VDC)
BIN SIGNAL
ICE MACHINE
1
RELAY #2
7
4
B
RLY
A
#2
BLACK
BROWN
BLUE
GREEN/YELLOW
220V 60HZ
230V 50HZ
RED
ORANGE
BLACK
WHITE
BLACK
GREEN
WHITE
#1
15

Symptom
1. Does not dispense
ice
2. Does not dispense
water
3. Water runs
continuously
4. Dispense
wheel rotates
continuously
5. Icemaker runs
continuously
6. Ice dispenses by
itself
Solution
a. Replace dispense gate
b. Replace dispense solenoid
c. Check switch; turn on or replace if faulty
d. Replace switch
e. Check motor and replace as required
f. Reinstall chain
g. Install key and tighten sprocket
a. Check switch and replace if faulty
b. Check solenoid and replace if faulty
c. Remove and clean valve
a. Check switch and replace if faulty
b. Remove and clean valve
a. Replace dispense switch
b. Replace level ll timer
c. Replace level ll relay
a. Check for proper positioning (middle of
adjustment range); if thermostat does not
open when ice is placed on capillary tube,
replace thermostat
b. Check that icemaker receives bin signal
from dispenser
a. Replace dispense gate
b. Replace dispense solenoid
c. Replace dispense switch
16
Dispenser troubleshooting
Before calling for service:
• Check that there is ice in dispenser bin area • Check that all switches and circuit breakers are on
• Check that congealed cubes are not causing a jam • Check that all drains are clear
Disconnect power to dispenser and icemaker before putting hands or arms in storage area, or
attempting any repair or service to equipment.
!
Possible cause
a. Faulty dispense gate
b. Faulty dispense solenoid
c. Power switch off or faulty
d. Faulty dispense switch
e. Wheel motor malfunction
f. Drive chain off
g. Sprocket key missing
a. Dispense switch faulty
b. Faulty water solenoid
c. Solenoid plugged by debris
a. Dispense switch contacts burned shut
b. Debris preventing valve from closing
a. Dispense switch contacts burned shut
b. Faulty level ll timer
c. Faulty level ll relay
a. Faulty or incorrectly positioned bin
thermostat
b. Incorrect eld wiring
a. Faulty dispense gate
b. Faulty dispense solenoid
c. Faulty dispense switch

Troubleshooting SensorSAFE board and sensors
Board guide
LEDs, when illuminated, indicate the following:
PWR (board power)
CLN (cleaning, no dispensing cycle)
ICE (ice dispensing activated)
WTR (water dispensing activated)
Terminals:
L1 (incoming power, hot)
L2 (neutral terminals)
WTR (power terminal for water solenoid)
SOL (power terminal for dispense gate
solenoid) not used
WM (power terminal for wheel motor)
CLN (terminals for clean cycle switch)
Action
Check LEDs on control
board
Place cup under drop
zone
LED Status
PWR CLN ICE/WTR
OFF OFF OFF
ON ON OFF
ON OFF OFF
ON OFF ON
Solution
Check circuit breakers and power switch; restore
power or replace defective switch
Depress clean switch located under left side of front
cover to return board to normal operation
Troubleshoot appropriate lens/sensor and replace if
required (see Lens/Sensor Troubleshooting below)
Verify power on appropriate output terminal
(WTR SOL or WM) on control board and replace
board if required; if board tests okay, troubleshoot
appropriate dispenser component
Problem: Does not dispense ice or water
Action
Check LEDs on control
board
LED Status
PWR CLN ICE/WTR
ON OFF ON
ON OFF OFF
Solution
Troubleshoot appropriate lens/sensor and replace if
required (see Lens/sensor troubleshooting below)
If there is power on any output terminal (WTR, SOL
or WM) on control board, replace board
Remove lens protective cover; adjust funnel so water
doesn’t drip down lens or behind splash panel
Problem: Dispenses ice or water continuously
17

18
Lens/sensor troubleshooting
1. Turn dispenser power switch off.
2. Remove splash panel.
3. Disconnect wires from output terminal(s) (WTR, SOL, WM) on board.
4. Gently remove appropriate sensor/mounting block assembly from panel by moving block sideways until edge of block
clears retaining tab of panel.
5. Inspect lens and sensor assembly for foreign material and remove using non-abrasive cleaner.
6. Turn dispenser power on and test sensor by moving hands through activation area (no closer than1.9mm/3/16") in
front of sensor.
7. If LED on board turns on and off, sensor is working properly and dispenser may be reassembled. If LED does not
come on, switch sensor leads on board and retest. If the opposite LED comes on, board is defective and must be
replaced. If LED does not come on, sensor is defective and must be replaced.
Disassembly and replacement instructions
Dispense chute removal
1. Remove dispenser front cover.
2. Slide plastic dispense chute cover up and out to remove.
3. Pull out four white plastic fasteners and remove dispense chute.
Dispense wheel removal and installation
Note: Models with top mount icemakers require removal of icemaker before removing wheel.
1. Remove all ice from storage area of dispenser.
2. Remove center thumbnut from dispense wheel.
3. Remove thumbnuts holding baffle inside bin and remove baffle, remove 1/4" bar.
4. Tilt rear of wheel up and lift off motor drive shaft.
5. After reinstalling wheel, secure baffle loosely with thumbnuts, but do not
tighten.
6. Place a 1.6mm (1/16") spacer against wheel and allow baffle to drop
until it touches spacer.
7. Tighten thumbnuts and remove spacer.
Drive bar removal
1. Remove dispense wheel from dispenser (see above).
2. Pull drive bar out of its channel in bottom of wheel.
Wheel motor assembly removal
1. Shut water off; remove front cover.
2. Remove dispense wheel and dispense chute cover (see above).
3. Remove splash panel. Water line to solenoid valve can be disconnected from water inlet valve by pulling on ring at end
of inlet tting. Disconnect wiring to splash panel.
4. Disconnect wires on motor.
5. Remove four bolts (7/16" socket) holding motor assembly to bottom of dispenser.
6. Remove motor assembly.
side view wheel section
dispenser
front
baffle
1.6 mm (1/16") 
spacer

Ice transport tube replacement
Models C/E110FB400A/W, C/E110CR400A/W
1. Remove top and rear access panel from dispenser (lower front panel in
freestanding unit).
2. Disconnect existing ice tube from engaging pin on transport tube bracket in ice
storage bin evaporator and pull down through dispenser chase.
3. Disconnect opposite end of tube from icemaker.
4. Run end of new ice transport tube with 5mm (3/16") hole through ice transport
tube knock-out, (Fig. 5G) in back of dispenser or through counter into bottom of
dispenser, being careful to avoid any bends with less than 153mm (6") radius.
5. Insert tube in internal chase in rear inside corner of dispenser (left side as you
face dispenser) and push up into storage area.
6. Push the 5mm (3/16") hole near end of tube into pin on ice tube bracket
(see drawing below).
Steps 7-8 for units with RIDE icemakers only
7. Install supplied insulation to run of transport tube required for your site, leaving
approximately 51mm (2") of tube exposed at free end.
8. Check that insulated tube runs continuously uphill to dispenser with no dips.
Correct installation of ice transport tube is critical to RIDE icemaker performance. Replacement
ice transport tubes for RIDE icemakers must be insulated and run continuously from icemaker to
dispenser with no dips or bends with a radius of less than 153mm (6").
!
A A
26mm
(1")
Section A – A
5mm (3/16")
dia. hole
Ice transport tube replacement
Top mount ice machines, model C/E110CT400A/W
Only use tubing supplied by Follett Corporation.
!
19
1
23
4
TIGHTEN
CLAMP
SCREW

engaging pin
5mm (3/16") ice tube hole
ice hose mounting bracket
ice level control stat
ice tube
26mm
(1")
capillary tube
20
All units
9. Slip supplied hose clamp onto tube and push tube onto exit port of evaporator.
Do not twist hose when securing to evaporator.
10. Fasten tube on port with hose clamp, being sure that clamp is positioned on evaporator side of nozzle ange.
11. Tighten clamp.
Only use tubing supplied by Follett Corporation.
!