Fortinet FON-480 User manual

Fortinet - FON-480 User Guide
Version 3.0.2

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October 16, 2020
Fortinet 3.0.2 FON-480 User Guide
00-400-000000-20181031

TABLEOFCONTENTS
Introduction 5
Phone features 5
Phone buttons 6
Programmable keys 7
Line (account on phone) 7
Extension appearance 7
Line appearance 7
Park appearance 8
Display layout 8
Title bar 8
Scroll list 9
Installation 11
Attaching the stand 11
Connecting the phone 13
Setting up the phone 13
For use as an internal extension 13
For use as an external extension 13
Personalizing your Phone 15
How to navigate through menus 15
Entering values with the dial pad and softkeys 15
Configuration Overview 16
Status 16
General 16
Call handling 17
Network 17
Phone 17
Accessory 17
Account 17
History 18
Contact 18
Personal 18
Directory 18
Setting 19
General 19
Feature 21
Accessory 22
Programmable key 22
Network 23
IP Mode 23
LLDP 24
VLAN setting 24
Provisioning 24
Feature 25
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Tool 25
App 26
Text message 26
Visual voicemail 26
Using your Phone 28
Receiving a call 28
Placing a call 28
Dialing an extension number 28
Dialing an outside number 28
Dialing a number from the History 29
Dialing a Contact 29
Call features 29
Redialing 29
Hold 29
Mute 30
Attended transfer 30
Blind transfer 30
3-Party conference 30
Call waiting 30
DND 31
Text message 31
Voicemail 31
Ending a call 31
Troubleshooting 32
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Introduction
Introduction
This user guide includes information about configuring and using your FON-480 IP phone.
This section contains the following topics
lPhone features
lPhone buttons
lProgrammable keys
lDisplay layout
Phone features
l4.3" color display
lDedicated feature keys
l18 programmable keys
lFull duplex speakerphone
l2x 10/100/1000 Mbps ports allow you to share the network connection with your computer
lPoE support eliminates the need for a power adapter
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Introduction
Phone buttons
Button Function
Navigation keys — used to navigate items within the
History/Contact/Menu.
Hold — places and retrieves calls on hold.
Transfer —transfers calls to another extension or
outside line.
Conference — create a conference call with another
extension or outside line.
Voicemail — accesses voicemail.
Redial — places a call to the last number dialed.
Mute — toggles the microphone on and off.
Headset — toggles the headset on and off.
Speakerphone — toggles the speaker on and off.
Volume control — adjusts the volume of the
handset/headset/speaker.
Home/Menu — accesses the menu of the phone
where settings, features and phone information are
available. Press to return to the idle screen when in
menu..
Programmable keys — can be configured for a
variety of functions such as appearances for
extensions/park/lines. Consult the FortiVoice
Administration Guide for more information on
programmable keys.
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Introduction
Programmable keys
For information on how to configure the programmable keys, please consult the FortiVoice Phone System
Administration Guide.
Each of the programmable keys uses a LED light to display certain statuses:
Line (account on phone)
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing red Line is not registered with FortiVoice.
Solid yellow Do Not Disturb is enable on line.
Slow flashing yellow Line is on hold.
Extension appearance
LED Description
Solid green Extension is idle.
Slow flashing green Extension is ringing.
Solid red Extension is in use.
Off Extension is not registered.
Solid yellow Do Not Disturb is enabled on extension.
Slow flashing yellow Extension has a call on hold.
Line appearance
LED Description
Solid green Line is idle.
Slow flashing green Line is ringing.
Solid red Line is in use.
Slow flashing red Line is not registered with FortiVoice.
Slow flashing yellow Line is on hold.
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Introduction
Park appearance
LED Description
Solid green Park orbit is empty.
Slow flashing yellow Call waiting for pickup in park orbit.
Display layout
The phone has a 4.3" screen used to display information to the user, such as the extension name and number,
time and date, as well as various status icons and notifications.
Title bar
The title bar displays status information, such as the extension display name and notifications for the phone
status. The following table details the status icons that may be seen:
Icon Description
Bluetooth audio mode
Network disconnected
Call Forward enabled
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Introduction
Icon Description
Auto Answer enabled
Bluetooth headset connected
Keypad locked
Handset audio mode
Speaker audio mode
Headset audio mode
Mute enabled
Ringer audio disabled
Scroll list
The scroll list displays the programmable key labels as well as call information and various notifications. The
following table details the notification icons that may be seen:
Icon Description
Missed call – the phone received a call that was not answered.
Voicemail – indicates a new voicemail message is available.
Message – indicates a new text message is available.
Do not disturb – indicates do not disturb is enabled on phone.
Using the navigation keys while on the idle screen allows for any notifications to be selected. By selecting a
notification and pressing the OK softkey, the phone will display the associated screen (for example: selected
the missed call notification and press OK, the phone will display the History > Missed screen).
The bottom line shows choices associated with the four context-sensitive softkeys located just below the
display.
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Introduction
Softkey Function
History Access call history stored on the phone.
Contact Access contacts stored on the phone as well as the
company directory.
DND Toggles Do Not Disturb on and off.
Menu Accesses the phone menu.
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Installation
Installation
The chapter guides you through the process of installing your phone and contains the following sections:
lAttaching the stand
lConnecting the phone
lSetting up the phone
Attaching the stand
To attach the stand
1. Line the posts on the top of the base up with the holes on the back of the phone, depending on the level of
tilt you prefer.
2. Slide sideways into place until secure.
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Installation
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Connecting the phone
Connecting the phone
This section details how to physically connect your phone.
To connect your phone
1. Connect the handset cord to the handset jack on the phone.
2. Optionally, connect an amplified headset to the jack.
3. Connect the WAN port to the network with the provided Ethernet cable.
4. Optionally, connect your desktop PC to the PC port with an Ethernet cable (notsupplied).
5. If the network supports PoE, a power adapter is not required. The phone requires DC 48V 0.3A PoE
connection. If PoE is not supported on the network, connect a DC 5V 2A power adapter to the DC 5V 2A
power jack.
Setting up the phone
This section details how to set up the phone once it is connected.
For use as an internal extension
The phone supports plug and play installation and will automatically download its configuration from the
FortiVoice system. The phone will display the extension number and name when it has registered.
For use as an external extension
The phone can be used outside of the FortiVoice location as an external extension. The phone must manually
be configured to contact the Provisioning Server (the FortiVoice) in order to obtain registration information:
1. On the phone, press the Menu button.
2. Select Setting > Provisioning.
3. Enter the password as 23646.
4. Select Static Server.
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Connecting the phone
5. Set the Static Server as the public IP Address or FQDN of the FortiVoice.
6. Press OK and then reboot the phone.
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Personalizing your Phone
Personalizing your Phone
This chapter contains information on how to customize your phone to your own preferences and contains the
following sections:
lHow to navigate through menus
lEntering values with the dial pad and softkeys
How to navigate through menus
To access the configuration menu:
lPress the Menu softkey or press the button.
To select an item:
lUse the arrow keys to select an item, then press the OK button.
The bottom line of the display shows up to four softkey functions at a time. To return to a previous menu, press
the Back or Cancel softkey.
Entering values with the dial pad and softkeys
Use the dial pad to input numbers, letters, special characters, and a period. The dial pad mode is displayed
above the second softkey as for numeric, for upper case characters, for lower case characters
and to be able to enter any of the characters.
To enter characters with the dial pad, use the digit with the desired character. Press the same digit repeatedly
until the desired character appears in the LCD. After entering a character, pause to allow the cursor to move to
next character position.
Other special entries include:
lTo enter a period or dot (for example, to input an IP address), press * twice on the dial pad.
lTo delete a letter in front of the cursor, press the Backspace softkey.
lTo enter special characters, press * on the dial pad while the mode softkey is set to or .
lTo enter a space, press # on the dial pad while the mode softkey is set to or .
Prior to saving an entry, you may discard changes by pressing the Back softkey to move to the previous menu.
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Configuration Overview
Configuration Overview
The phone supports the access and configuration of many parameters directly from the Telephone User
Interface. To access the Configuration menu, press the Menu softkey or the button while the phone is not
in use.
The Configuration menu consists of several sub-menus:
Icon Function
Status
History
Contact
Setting
Feature
Tool
App
Status
The Status page includes information about the Network status, Phone status, Account status and TR069
status.
General
Displays the following information about the phone:
lIP address - Current IP address of the phone
lMAC - MAC address of the phone
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Configuration Overview
lSoftware Version - Current software version of the phone
lMemory Usage - Percentage of total, used, and free memory on the phone
lStorage Usage - Percentage of total, used, and free storage on the phone.
Call handling
Displays the Do Not Disturb state of the phone.
Network
Displays network information of the phone:
lMAC – MAC address of the phone.
lIPv4/IPv6 – Displays current IP information.
lVoice VLAN – Displays voice VLAN information, VLAN Setting, VLAN ID, VLAN Priority.
lData VLAN - Displays data VLAN information, VLAN Setting, VLAN ID, VLAN Priority.
Phone
Displays the following information about the model of the phone:
lModel – Phone model name.
lSerial Number – Serial number of phone.
lSoftware Version – Current software version installed on phone.
lHardware Version – Hardware version of phone.
lMemory Usage – Percentage of total, used and free memory on the phone.
lStorage Usage – Percentage of total, used and free storage on the phone.
lUptime - How long the phone has been running since the last reboot.
lReboot Time - Displays the time the phone last rebooted.
Accessory
Displays the status of accessories currently connected to the phone.
lBluetooth – Displays information for the currently connected Bluetooth device.
lEHS Headset – Current state of the EHS (electronic hook switch) headset.
lUSB Headset – Current state of connected USB headset.
Account
Displays the name, extension number and status of each SIP account on the phone.
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Configuration Overview
History
Displays call information for the following types of calls:
Icon Description
All - Displays all calls that have been missed, placed
or received by the phone.
Missed - Displays calls not answered by this phone.
Placed/Answered - Displays calls placed by this
phone and answered by the caller.
Placed/Unanswered - Displays calls placed by this
phone and not answered by the caller.
Received - Displays calls answered by this phone.
While in History the phone allows for the following actions by using softkeys:
Softkey Description
Back Returns to previous menu section.
Detail Displays information about the call: Name, Number,
Date, Duration.
More Allows user to delete selected entry or delete all
entries.
Dial Dial the selected entry in the History.
Contact
Contacts are stored on the FortiVoice and accessed by the phone within this section.
Personal
The personal section is a list of contacts that can be added and edited with the FortiVoice user portal. Once a
contact has been added through the FortiVoice user portal, the phone will display the contacts here.
Directory
The directory section lists FortiVoice user entries such as extensions, groups, etc.
To search for a contact:
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Configuration Overview
1. Press the Search softkey.
2. Enter part of a number or name to search for.
3. Press the OK softkey.
Setting
Contains various settings that control how the phone operates:
General
Contains general phone settings that affects the following:
lLanguage
lDate & Time
lScreen
lRing
lVoice Volume
lSoftkey
Language
The phone supports multiple languages. To change the phone language:
1. Go to Setting > General > Language.
2. Select Language.
3. Select language to use and press OK softkey.
Date and time
Configure the date and time of the phone through the following features:
Item Description
Mode Select between Manual or NTP.
Date Format Select the desired format to display the date.
Time Format Select between 12 hour or 24 hour time formats.
NTPServer 1 Manually enter NTP server that will control date and
time (only available if Mode is set to NTP).
NTP Server 2 Manually enter a second NTP server to failover to
that will control date and time (only available if Mode
is set to NTP).
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Configuration Overview
Item Description
DST Enabled Enable/disable daylight savings time for your region.
(only available if Mode is set to Manual)
Time Manually enter the time in HH:MM format. (only
available if Mode is set to Manual)
Date Manually enter the date in DD,MM,YY format. (only
available if Mode is set to Manual)
Time Zone Manually select timezone. (only available if Mode is
set to Manual)
Screen
The screen section controls the appearance of items on the screen:
Item Description
Font Size The screen section controls the appearance of items
on the screen:
Label Truncation Mode Select how truncated labels are displayed on the
phone.
Brightness – Active Adjust screen brightness while the phone is active.
Brightness – Inactive Adjust screen brightness while the phone is inactive.
Time to Inactive Select time to wait until phone is considered to be in
an inactive state.
Time to Screen Saver Select time to wait until screen saver is activated.
Ring
The ring section determines how the phone rings:
Item Description
Ring Volume Select the ring volume heard on the phone.
Ring Tone Select the ring tone to play when receiving a call.
Delayed Ring Select how long to delay the ring tone from being
heard when receiving an incoming call.
Voice Volume
Adjust the volume heard when on a heandset, speaker, headset, bluetooth, or USB headset. Adjustments to
the volume for mic gain on the handset and handsfree may also be configured here.
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