Fortinet FortiFone FON-475 User manual

FortiFone
™
QuickStart Guide
for FON-475

FortiFone™ QuickStart Guide for FON-475
Revision 1
August 15, 2018
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Fortinet names herein may also be registered and/or common law
trademarks of Fortinet. All other product or company names may be
trademarks of their respective owners. Performance and other metrics
contained herein were attained in internal lab tests under ideal
conditions, and actual performance and other results may vary. Network
variables, different network environments and other conditions may
affect performance results. Nothing herein represents any binding
commitment by Fortinet, and Fortinet disclaims all warranties, whether
express or implied, except to the extent Fortinet enters a binding written
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any such warranty will be limited to performance in the same ideal
conditions as in Fortinet's internal lab tests. In no event does Fortinet
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Contents i FortiFone™ QuickStart Guide
Contents
Introduction..................................................................... 1
Box includes ........................................................................ 1
Installation....................................................................... 2
Attaching the stand.............................................................. 2
Connecting the phone ......................................................... 3
Setting up the phone ........................................................... 4
For use as an internal extension .................................... 4
For use as an external extension ................................... 4
Using the Phone ............................................................. 5
Troubleshooting.............................................................. 7
Cautions and Warnings.................................................. 8
Environmental specifications............................................... 8
Safety................................................................................... 8
E911 and use with multi-line telephone systems ................ 8
Privacy ................................................................................. 9
Regulatory Notices....................................................... 10
Federal Communication Commission (FCC) — USA ........ 10
European Conformity (CE) — EU....................................... 11
Industry Canada Equipment Standard for
Digital Equipment (ICES) — Canada ............................... 11
Warranty ........................................................................ 12

Introduction 1 FortiFone™ QuickStart Guide
Introduction
This guide describes how to set up your phone and provides a brief
overview of its features. Start by configuring an extension in the phone
system. Refer to the FortiVoice Administration Guide for information
about configuring an extension.
For further details about your phone, please see the FON-475 User Guide.
Box includes
The following items are included in the box:
IP Phone Handset Base Bracket
Handset Cord Ethernet Cable
QuickStart Guide

Installation 2 FortiFone™ QuickStart Guide
Installation
Attaching the stand
1. Line the four posts of the base with the four holes on the back of
the phone, depending on the level of tilt preferred.
2. Slide sideways into place until secure.

Installation 3 FortiFone™ QuickStart Guide
Connecting the phone
1. Connect the handset cord to the handset jack on the phone.
2. Optionally, connect an amplified headset to the jack.
3. Connect the WAN port to the network with the provided Ethernet
cable.
4. Optionally, connect your desktop PC to the PC port with an
Ethernet cable (not supplied).
5. If the network supports PoE, a power adapter is not required. The
phone requires 5.7 W to function with PoE. If PoE is not supported
on the network, connect the power adapter to the DC 12V 1A
power jack.

Installation 4 FortiFone™ QuickStart Guide
Setting up the phone
For use as an internal extension
The phone supports plug and play installation and will automatically
download its configuration from the FortiVoice system. The phone will
display the extension number and name when it has registered.
Once configured within the FortiVoice system, reboot the phone to
download its configuration and register to the system.
For use as an external extension
1. On the phone, press the Menu button.
2. Select Advanced.
3. Enter the password as 23646.
4. Select Maintenance.
5. Select Auto Provision.
6. Select Static Provisioning Server.
7. Set the Mode to After Reboot.
8. Press the down arrow and set the Protocol to TFTP.
9. Press the down arrow and set the Server as the public IP Address
of the FortiVoice.
10. Press Save.
11. Now return to the Main Menu and select Basic > Reboot System.

Using the Phone 5 FortiFone™ QuickStart Guide
Using the Phone
Softkey Function
History Accesses the history of calls with this phone.
Directory Accesses the contacts stored on the phone.
DND Toggles Do Not Disturb on and off.
Menu Accesses the Settings menu.

Using the Phone 6 FortiFone™ QuickStart Guide
Button Function
Hold — places and retrieves calls on hold.
Transfer —transfers calls to another extension or outside line.
Conference — brings multiple calls together in a conference.
Voicemail — accesses voicemail and voicemail greetings.
Redial — places a call to the last number dialed.
Mute — toggles the microphone on and off.
Headset — toggles the headset on and off.
Speakerphone — toggles the speaker on and off.
Directory — accesses contacts stored on the phone.
History — accesses the history of calls with this phone.
Backup/Hangup — while in a menu, it will return to the previous
menu. While on a call, can be used as a hangup.

Troubleshooting 7 FortiFone™ QuickStart Guide
Troubleshooting
Symptom Corrective Action
Display is blank Confirm the phone’s power source.
1. If you are using the power adapter:
• Ensure it is plugged in. If it still doesn’t work,
replace the power adapter.
2. If you are using Power over Ethernet (PoE):
• Ensure your Ethernet cable is plugged into the
WAN port on the back of your phone.
• Ensure the PoE switch is properly configured. If it
still doesn’t work, replace the Ethernet cable.
Phone not
receiving a DHCP
IP Address
The DHCP server is not responding.
1. Ensure your DHCP server is online. This is typically
your router.
2. Reboot the router or DHCP server.
3. If you are still experiencing issues, the phone may
require advanced network configuration. Please
contact your administrator or refer to the FON-475
User Guide.
No name and
Extension Number
is displayed
Your phone is not registered.
1. On the Extensions page of the FortiVoice interface,
ensure the MAC address is correctly entered and the
Phone Type is FON-475. Save your configuration
and reboot the phone.
2. On the phone, ensure the Server is correct.
To verify, see “For use as an external extension”.
3. If your phone is configured as an external extension,
check the network connection and firewall settings
at the phone system location.
No audio during
a call
1. Check the handset/headset connections.
2. Make sure the phone is properly registered with the
phone system.
3. If your phone is configured as an external extension,
check the network connection and firewall settings
at the phone system location.

Cautions and Warnings 8 FortiFone™ QuickStart Guide
Cautions and Warnings
Environmental specifications
Refer to specific Product Model Data Sheet for Environmental
Specifications (Operating Temperature, Storage Temperature, Humidity,
and Altitude).
Référez à la Fiche Technique de ce produit pour les caractéristiques
environnementales (Température de fonctionnement, température de
stockage, humidité et l’altitude).
Safety
This product is intended to be supplied by a Listed Direct Plug-In
Power Unit marked LPS or Class 2 and rated 5 Vdc, 2 A or by 48 Vdc
from PoE source.
Le produit doit être alimenté par un bloc d’alimentation à courant
continu homologué UL de 12 Vdc, 2 A nominal marqué LPS ou Class 2
ou par une source d’alimentation par Ethernet de 48 Vdc (PoE).
E911 and use with multi-line telephone systems
Please note the use and operation of this phone as part of a multi-line
telephone system (MLTS) may be subject to state and/or federal E911
MLTS laws that require the MLTS to provide a caller's telephone
number, extension, and physical location to applicable state and/or
local emergency services when a caller initiates a 911 call. The MLTS
may not provide a caller’s telephone number, extension, or physical
location information to emergency services when a caller dials 911,
and compliance with state and/or federal E911 MLTS laws is the sole
responsibility of the purchaser of this phone.
Caution: This equipment is to be used in a Network Environment 0 per
IECTR 62101. This product is connected only to PoE networks without
routing to the outside plant.
Attention : Ce matériel doit être utilisé dans un Environnement Réseau
0 par IECTR 62101. Ce produit est uniquement connecté aux réseaux
PoE sans installation externe de routage.

Cautions and Warnings 9 FortiFone™ QuickStart Guide
Privacy
This phone implements security and encryption technologies.
However, privacy of communications may not be ensured when using
this telephone.

Regulatory Notices 10 FortiFone™ QuickStart Guide
Regulatory Notices
Federal Communication Commission (FCC) — USA
This device complies with Part 15 of FCC Rules. Operation is subject
to the following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received; including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in residential installation. This equipment generates, uses,
and can radiate radio frequency energy, and if it is not installed and
used in accordance with the instruction manual, it may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: Any changes or modifications to this unit not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

Regulatory Notices 11 FortiFone™ QuickStart Guide
European Conformity (CE) — EU
This is a Class B product. In a domestic environment, this product may
cause radio interference, in which case the user may be required to
take adequate measures.
Industry Canada Equipment Standard for Digital
Equipment (ICES) — Canada
This Class B digital apparatus complies with Canadian ICES-003.

Warranty 12 FortiFone™ QuickStart Guide
Warranty
This phone is covered by a one-year hardware warranty against
manufacturing defects as set forth in the EULA.
www.fortivoice.com/support
For warranty service:
•In North America, please call 1-866-648-4638 for further
information.
•Outside North America, contact your sales representative for
return instructions.
You will be responsible for shipping charges, if any. When you return this
telephone for warranty service, you must present proof of purchase.