Fortinet FON-670i User manual

FortiFone™ User Guide
for FON-670i and FON-675i

FortiFone™ User Guide for FON-670i and FON-675i
Revision 2
April 13, 2016
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Contents Page iii FortiFone User Guide
Contents
Introduction....................................................................................................... 1
Phone features......................................................................................................... 1
Display layout........................................................................................................... 2
Programmable keys ................................................................................................. 3
Installation......................................................................................................... 4
Attaching the stand.................................................................................................. 4
For desktop use ................................................................................................. 4
For wall mounting .............................................................................................. 4
Connecting the phone ............................................................................................. 4
Other connections ................................................................................................... 5
USB/SD card...................................................................................................... 5
HMDI interface ................................................................................................... 5
Using the touch screen............................................................................................ 5
Setting up the phone ............................................................................................... 5
For use as an internal extension ........................................................................ 5
For use as an external extension ....................................................................... 5
Settings Overview............................................................................................. 6
Status....................................................................................................................... 6
Network.................................................................................................................... 7
WAN................................................................................................................... 7
DHCP interface ............................................................................................ 7
Static interface ............................................................................................. 7
PPPoE interface ........................................................................................... 8
QoS .................................................................................................................... 8
Port .................................................................................................................... 8
STUN.................................................................................................................. 9
802.1x ................................................................................................................ 9
Accounts.................................................................................................................. 9
Global................................................................................................................. 9
Account 1-6 ....................................................................................................... 9
Call ......................................................................................................................... 11
General............................................................................................................. 11
DND.................................................................................................................. 13
Dial plan ........................................................................................................... 13
Account 1–6 ..................................................................................................... 14
Display ................................................................................................................... 15
Operator mode................................................................................................. 15
Screen saver .................................................................................................... 15

Contents Page iv FortiFone User Guide
Power indicator ................................................................................................ 15
Desktop............................................................................................................ 15
Tone ....................................................................................................................... 15
Tone ................................................................................................................. 15
Volume ............................................................................................................. 16
Tone profile ...................................................................................................... 16
Time & date............................................................................................................ 16
Maintain ................................................................................................................. 16
Upgrade ........................................................................................................... 16
Service port...................................................................................................... 17
Password ......................................................................................................... 18
CWMP set........................................................................................................ 18
Backup............................................................................................................. 18
Phone reset...................................................................................................... 18
Update ............................................................................................................. 18
OTA system update ......................................................................................... 18
Audio...................................................................................................................... 19
Audio................................................................................................................ 19
Audio param..................................................................................................... 19
Video ...................................................................................................................... 19
Video param..................................................................................................... 19
Bandwidth........................................................................................................ 20
Softkey................................................................................................................... 21
MCAST................................................................................................................... 21
Reboot ................................................................................................................... 21
Using the Phone ............................................................................................. 22
Receiving a call ...................................................................................................... 22
Placing a call.......................................................................................................... 22
Putting a call on hold ............................................................................................. 23
Attended call transfer............................................................................................. 23
Blind call transfer ................................................................................................... 23
To transfer a call without announcing the transfer .......................................... 23
Manual method .......................................................................................... 23
Simple method........................................................................................... 23
3-party conference ................................................................................................ 24
Recording a call ..................................................................................................... 24
Call waiting ............................................................................................................ 24
Redial ..................................................................................................................... 24
Preprogrammed speed dial keys........................................................................... 24
Do not disturb ........................................................................................................ 25
Muting a call........................................................................................................... 25
Accessing your voicemail ...................................................................................... 25

Contents Page v FortiFone User Guide
Line/extension appearance coverage.................................................................... 25
Hotline.................................................................................................................... 25
Troubleshooting ............................................................................................. 26
Information............................................................................................................. 26
Troubleshooting guide ..................................................................................... 26
Warranty .......................................................................................................... 27

Introduction Page 1 FortiFone User Guide
Introduction
This user guide includes information about configuring and using your FON-670i and FON-675i
IP phone.
Phone features
• 7-inch TFT 800x480 touchscreen
• Up to 100 programmable keys
• Camera with adjustable position (FON-675i only)
• Speaker phone
• 2 gigabit ports allow you to share the network connection with your computer
• PoE support eliminates the need for a power adapter

Introduction Page 2 FortiFone User Guide
Display layout
The phone has a 7-inch touchscreen with an 800 x 480 resolution, used to display information
to the user and interact with the phone. The bottom line displays frequently used features of
the phone.
Button Function
Headset — toggles the headset on and off.
Menu — interacts with various apps on the phone. Holding the button will take a
screen shot.
Speaker — toggles the speaker on and off.
Return — press to return to previous screen.
Home — returns user to the home screen of the phone.
Dialpad — accesses dialpad on screen of the phone.
Calendar — displays a calendar with the option to create event entries.
DND — toggles do not disturb on and off.
SIP SMS Messenger — send SMS messages through VoIP. Requires a VoIP provider that
supports the feature.
App List — contains a list of all installed apps on the phone.
Voicemail — accesses voicemail and voicemail greetings.
Contacts — accesses contacts saved on the phone.
Call Log — access a list of incoming, outgoing and missed calls.
Settings — configure the phone and adjust various settings.

Introduction Page 3 FortiFone User Guide
On a FON-670i/675i phone, the top line displays the Extension Number and Status information.
Below is a list of the Status icons you will see.
Programmable keys
Programmable keys are located on the right side of the screen and can be assigned for line,
extension or queue appearances that monitor the status of those resources.
You can perform the following actions with the programmable keys:
• Pressing an extension appearance key that is available calls the extension.
• Pressing a line appearance key that is available connects you with that line.
• Pressing a line or an extension appearance key in a ringing state answers the call.
• Pressing an appearance key in a hold state picks up the call.
• Pressing an extension appearance key while on a call transfers your call to that extension.
The phone is in Handset mode.
The phone is in Headset mode.
The phone is in Silent mode, ringing has been disabled.
The phone is in Hands-Free mode, the speaker is active.
The phone has an Alarm set.
The phone has connected to the network and obtained an IP address successfully.
The phone has failed to connect to the network. Ensure network settings have been
configured correctly.
A USB key or SD card has been successfully connected to the phone.
Displayed when there was a Missed Call. Tap on the icon to switch to the call log and view
the missed calls.
Displayed when the phone is in Do Not Disturb mode.
Displayed when the phone is set to Call Forward.
Displayed when the phone is set to Auto Answer.
The Black List has been enabled. Calls that match the black list entry will follow the Busy call
handling setting of the extension.
Indicates that there is a new recording on the phone.
Indicator Pattern Status
Solid green Line/extension/queue available
Solid red Line/extension/queue in use
Flashing green (slow) Line/extension/queue ringing
Flashing red (slow) Line/extension on hold

Installation Page 4 FortiFone User Guide
Installation
Attaching the stand
For desktop use
1. Line the 4 posts on the top of the base up with the 4 holes on the back of the phone.
2. Slide up into place until secure.
For wall mounting
1. Remove center screw from the base and separate the two parts.
2. Attach top part of base to the phone.
3. Mark and drill tthree 5/16" (7 mm) holes.
4. Insert plastic wall anchors (not included) into the holes. Insert and tighten three screws
(not included), leaving about 1/8" (2.5 mm) exposed.
5. Slide the phone over the screws and ensure the phone is secure. It may be necessary to
remove the phone and tighten or loosen the screws for secure mounting.
Connecting the phone
1. Connect the handset cord to the handset and the jack on the phone.
2. Optionally connect an amplified headset to the jack.

Installation Page 5 FortiFone User Guide
3. Connect the WAN port to the network with the provided Ethernet cable.
4. Optionally connect your desktop PC to the PC port with an Ethernet cable (not supplied).
5. If the network supports PoE, a power adapter is not required. The phone requires 5.5 W to
function with PoE. If PoE is not supported on the network, connect the power adapter to the
DC12V 1A power jack.
Other connections
USB/SD card
You can increase the amount of file storage on the phone by connecting a USB disk or SD card
into the appropriate connection located on the top of the phone.
HMDI interface
You can output video and audio through the HDMI type A interface.
Using the touch screen
Tapping an icon with your finger will activate that particular feature. Some menus and settings
are scrollable. To scroll through a menu or feature, gently slide your finger up, down, left or right
on the screen.
Setting up the phone
For use as an internal extension
The phone supports plug and play installation and will automatically download its configuration
from the FortiVoice system. The phone will display the extension number and name when it has
registered.
Once configured within the FortiVoice system, reboot the phone to download its configuration
and register to the system.
For use as an external extension
1. On the screen of the phone press the Settings icon.
2. Scroll the left-hand menu and select Maintain.
3. On the Upgrade tab, enter the public IP address of the FortiVoice system in the Server
Address field.
4. Set the Protocol Type to TFTP.
5. Set the Update Mode to Update After Reboot.
6. In the left-hand menu, scroll down and select Reboot.

Settings Overview Page 6 FortiFone User Guide
Settings Overview
The phone supports the access and configuration of many parameters directly from the User
Interface. To access the Settings menu, press while the phone is not in use.
The Settings menu consists of several sub menus as listed below:
• Status
• Network
• Accounts
• Call
• Display
• Tone
• Time & Date
• Maintain
• Audio
• Video
• Softkey
• MCAST
• Reboot
Status
The Status page includes an overview of the network status of the phone including:
• PPPoE
• Connection mode
• IP address
• Subnet mask
• IP gateway
• Primary DNS
• Secondary DNS
• MAC address
• Firmware version
The Status page also displays the current registration status of each SIP account created on the
phone.
When making changes to any section, remember to press the Save button at the bottom of the
screen before going to another section.

Settings Overview Page 7 FortiFone User Guide
Network
WAN
The WAN section is where the phone is configured to operate within your network. There are
three separate network modes to choose from, each with their own settings:
• DHCP
• Static IP
• PPPoE
DHCP interface
Select the DHCP network mode to assign network information to the phone through a DHCP
server.
Static interface
Select the Static network mode in order to manually assign the following:
• IP address
• Subnet mask
• IP gateway
• Primary DNS
• Secondary DNS

Settings Overview Page 8 FortiFone User Guide
PPPoE interface
Select the PPPoE interface in order to assign the following:
•User — enter your assigned PPPoE username.
•Password — enter your assigned PPPoE password.
•Auto connect on power up — select if you would like to automatically connect PPPoE upon
power up.
•Auto reconnect — if the PPPoE connection fails, select this to automatically attempt to
reconnect.
QoS
The QoS section allows you to set the priority of audio, video and signal to the phone on your
network. QoS settings for the phone include:
• Enable DSCP
• Enable LLDP
• Enable Learning Function
• Packet Interval
• Audio RTP DSCP
• Video RTP DSCP
• SIP DSCP
• Enable WAN port VLAN
• WAN port VLAN ID — range is 0–4095
• 802.1P priority — range is 0–7
• LAN Port VLAN Mode
• LAN Port VLAN ID
Port
The Port section allows you to set the RTP ports through the following settings:
•RTP port range start — you can set a start point for the RTP port between 10000–60000.
The default is 10000.
•RTP port range quantity — you can set the maximum number of RTP ports to be allocated
by the phone from 100–400. The default is 200.

Settings Overview Page 9 FortiFone User Guide
STUN
The STUN settings of the phone include:
•Server address — enter the given server address.
•Server port — default port is 3478.
•Local SIP Port —default port is 5060.
802.1x
You can enable and modify the following 802.1x settings:
•802.1x Mode — contains the following options:
— Off
— EAP-MD5
— EAP-TLS
— PEAP-MSCHAPV2
• Identity
• Password
Accounts
Global
The Global section contains advanced SIP settings that affect all accounts.
•Strict Branch — if enabled, the value of the branch must be after “z9hG4bK” in the VIA field
of a received INVITE message, or the phone will not respond to INVITE message.
•Enable Group — enables SIP Group Backup.
•Enable RFC4475 — if enabled the phone will support RFC4475, used for testing purposes.
•Registration Failure Retry Time — if registration should fail, the phone will try to register
again within the specified amount of seconds.
•Enable Strict UA Match — if enabled, the Request url of a received INVITE must match the
Server Address of the Account settings.
Account 1-6
The phone can be configured with up to 6 separate accounts manually. Each account contains
the same configuration options. Only one account is needed to operate with the FortiVoice and
will be automatically configured by the FortiVoice.
To configure the phone manually outside of use with FortiVoice, tap on which account you
would like to configure and enter the password as 123456. The following settings are available:
•Enable registration — this must be enabled in order for the phone to register with these
account settings.
•Server address — enter the address of the SIP server.
These settings do not need to be adjusted when the phone is being used with a FortiVoice.
Configuration of these settings outside of the FortiVoice is not supported.

Settings Overview Page 10 FortiFone User Guide
•Server port — enter the SIP server port.
•Authentication user — enter the given username for the extension.
•Authentication password — enter the given password for the extension.
•SIP User — enter the given extension number.
•Display name — enter the given display name.
•Domain realm — enter the given realm of the SIP server.
•Proxy Server Address — enter the given Proxy Server Address.
•Proxy Server Port — enter the given Proxy Server Port.
•Backup Proxy Server Address — enter the given Backup Proxy Server Address. If the
Primary Proxy Server is not connected, the Backup Proxy Server can be used for calls.
When the Primary Proxy Server is connected, the phone will automatically switch back.
•Backup Proxy Server Port — enter the given port number for the Backup Proxy Server.
•Server name — enter the given name of the SIP registration server.
•Registration expires — enter the amount of seconds to wait before the phone attempts to
register again. The SIP server may override this setting with a different time limit for the
phone to follow. The default is 3600.
•DTMF Type — select the DTMF mode supported by your system. There are four types:
— In-band
— RFC2833
— SIP INFO
— AUTO
•RFC protocol edition — if the phone needs to communicate with a gateway that uses SIP
1.0, you will need to set RFC2543. By default this is set to RFC3261.
•Anonymous call edition — privacy settings with support for RFC3323 and RFC3325.
•Transport protocol — configure which protocol to use:
— TCP
— UDP
— TLS
•Caller ID Type — select the supported caller ID type to use:
— FROM
— PAI-FROM
— RPID-FROM
— PAI-RPD-FROM
— RPID-PAI-FROM
•Ban anonymous call — enable this to prevent anonymous calls from ringing the phone.
•Enable strict proxy — when sending a return message, the source address will be used
instead of the address contained in the Via field.
•Enable Rport — enable this to use the Rport, a method used to send responses back to the
source IP address and port from which the request was made when behind a NAT.
•Enable PRACK — enable this to support PRACK messages.
•Convert URI — enable this to change # to %23 in the SIP URI.
•Enable DNS SRVs — enable support for DNS SRV when requested as outlined in RFC2782.
•Enable displayname quote — enable if a SIP server requires quotation marks on the display
name.
•Use STUN — enable this to activate SIP STUN.

Settings Overview Page 11 FortiFone User Guide
•Enable BLF List — enable this to activate the BLF List.
•BLF List number — configure the BLF List number.
•Enable session timer — enables/disables the session timeout.
•Session timeout — configure the length of the session timeout in seconds.
•Enable XferBack — if a call is transferred from another user and not answered within the
given XferBack time, the call will be transferred back to the originating user.
•Use Tel Call — enable this to modify the request -url of an INVITE message to show tel:411
when 411 is dialed.
•XferBack time — configure the amount of seconds that the XferBack feature will wait before
returning a transferred call back after no answer.
Call
General
The general settings affect each of the accounts set up on the phone. These are specific
settings for how the phone operates when making or receiving a call.
•Enable call waiting — enable the option to allow a call to wait at the phone until answered.
•Call waiting tone — enable this to play a tone when a call is waiting.
•Allow IP call — allow direct IP to IP calling.
•Talk DTMF Tone — enable this to hear DTMF tones on a call if a key is pressed.
•Dial DTMF Tone — enable to hear DTMF tones while dialing.
•Enable password dial — enable if you would like to hide a portion of a number dialed that will
be used as a password. An example of use:
— Configure the Password dial prefix to be 123.
— Set the Password length to 5.
— When the number 123555556677 is dialed, the interface will display 123*****6677.
•Password dial prefix — the phone will monitor dialed numbers for this prefix to see if
password dial should be used.
•Password length — enter the number of digits to hide after the password dial prefix has been
recognized.
•Hide DTMF — there are four settings to select:
— Disabled — all characters entered can be seen.
— All — all characters entered will be hidden immediately, being replaced with a * character.
— Delay — characters entered will be displayed first, then replaced with * character.
— Last show — the last character entered will be displayed normally and all other characters
will be displayed as a * character.
•Ban outgoing — disables the ability to make calls.
•Enable call transfer — enable the ability to transfer calls.
•Semi-attended transfer — enables the ability to perform a transfer after waiting for a
connection. To perform a semi-attended transfer when on a call, press Transfer, then dial the
These settings do not need to be adjusted when the phone is being used with a FortiVoice.
Configuration of these settings outside of the FortiVoice is not supported.

Settings Overview Page 12 FortiFone User Guide
number you would like to transfer to and press Send. Once a connection has been made,
press Transfer again to transfer the call. In order to use this feature you will need to enable
Call waiting and Call transfer first.
•Enable Auto on Hook — enable this to determine how long the phone waits before returning
to the screen prior to making or receiving a call, after the call has ended.
•Auto on Hook Time — the length of time the phone waits in seconds for the Auto on Hook
feature.
•Enable 3-way Conference — enable this for the ability to perform 3 way conference calls.
•Enable call completion — when enabled and the callee is busy, the SIP server will check the
callee status in intervals. Once the callee is idle, the SIP server will send a NOTIFY message
to the caller to redial.
•Enable auto redial — A prompt will be displayed on the screen asking if you would like to try
and redial a busy number.
•Auto redial interval — the amount of time to wait between auto redial attempts.
•Auto redial times — the amount of times the phone should try to redial a busy number.
•Enable intercom — when enabled, the phone will accept intercom calls that activate the
speaker of the phone.
•Enable intercom mute — mute the phone when an intercom call is received.
•Enable intercom tone — play a tone when an intercom call is received.
•Enable intercom barge — when enabled and on a call, the intercom call with be
automatically answered. If the current call is also an intercom call, the second intercom call
will be rejected.
•Update dial call — when enabled the phone will update the peer display name based upon
the 200 OK packet.
•Enable Multi Line — when enabled, the phone will be able to handle up to 10 calls. If
disabled, the phone will be able to handle up to 2 calls at once.
•Active URI Limit IP — enter the IP address of the server for the Action URL messages
described below.
•Memory Key to BXfer — select how you would like the transfer key to operate with one of the
following choices:
— Off
— Blind Transfer
— Attended Transfer
— New Call
•Enable CallLog — enables the phone call records.
•Ring from headset — when enabled the phone will play ringtone to the headset.
•Enable Hide Local Area Code — when enabled, the local area code will not be displayed on
received calls.
•Auto Hold — when enabled, the phone will automatically put a current call on hold when
accepting a second call.
•Coutry code — enter the country code of your location.
•Area code — enter the local area code.
•Call Waiting Code — select the SIP message response of either 180 or 182 for Call Waiting.
•Default EXT Line — select which account (from 1-6) will be the default account used by the
phone.
•Default Dial Mode — choose between sending Audio or Video as the default call mode.

Settings Overview Page 13 FortiFone User Guide
•Default Ans Mode — choose between Audio or Video as the default answer mode when
receiving a call.
•Accept video mode — select how video calls are handled:
— Manually accept video calls
— Auto accept video calls
— Auto reject video calls
•Enable Record — enable this to allow the recording of calls from the phone.
•Use SIP Numbering plan — enable this to register a SIP number with letters and characters.
•Configure Emergency Number — you can configure numbers here that can be dialed even if
the screen is locked.
•Enable 3rd IM App — enables the option to make calls from a third instant messaging app.
•Offhook to open app — when taking the handset offhook the selected third IM App will open.
•IM App — select the third IM App you would like to open automatically if the headset or
speaker phone keys are pressed.
•Supported 3rd IM Set — select apps that you would like to be available for the IM App
selection list.
DND
The DND settings are global; each account will use these settings if the phone is put into DND
mode.
•DND (Do Not Disturb) Mode — contains three options:
— Off — the phone will accept all calls.
— Phone — the phone will reject incoming calls using SIP messaging to send a BUSY
message.
— Line — the phone will reject incoming calls to the Line (Account) selected.
•Enable DND Timer — the phone will disable DND mode after the DND Timer has expired.
•DND Timer — select the amount of time for the phone to be in DND mode.
•Enable white list number in DND — allows numbers in the white list to call the phone when in
DND mode.
Dial plan
The Dial plan settings are global; each account will use these settings for operation of the
phone.
•Enable E.164 — when enabled, the phone will dial numbers according to E.164 rules.
•Press # to Send — when enabled, tapping the ?key will send a number that has been
dialed.
•Send after(3-30) — when enabled, you can set how long the phone will wait to automatically
send the number after the last digit has been dialed.
•Press # to Do Blind Transfer — when enabled, pressing ?after dialing a number to transfer
to will complete the blind transfer.
•Blind Transfer on Onhook — when enabled, perform a blind transfer by dialing the number to
transfer to and hang up the handset.
•Attended Transfer on Onhook — when enabled, complete an attended transfer by hanging
up the handset.

Settings Overview Page 14 FortiFone User Guide
•Attended Transfer on Conference — when enabled, an attended transfer will be performed
when hanging up the handset if the phone is hosting a 3-way conference.
•Dial prefix — enable this to add a prefix to numbers being dialed. For example: if you are
dialing many numbers that start with 12345, enter ASDFG as the dial prefix. When
making a call, hold down on the :key, a + sign will be entered, signifying that 12345 will
now be added before the next set of numbers you dial.
•Custom dialing rules — this feature allows users to create their own dialing rules
Account 1–6
Each of the accounts can be set up to operate differently when receiving a call. Modify these
settings to your liking.
•Enable Always Forward — when enabled, the phone will always forward calls to the Always
Forward Number. The screen will display a missed call once a call has been forwarded.
•Enable Busy Forward — when enabled and the phone is busy on a call, incoming calls will
be forwarded to the Busy Forward Number.
•Enable No Answer Forward — when enabled and the incoming call is not answered within a
certain time period, the phone will forward the call to the No Answer Forward Number.
•Always Forward Number — enter the number to be called when Always Forward is enabled.
•Busy Forward Number — enter the number to be called when Busy Forward is enabled.
•No Answer Forward Number — enter the number to be called when No Answer Forward is
enabled.
•No Ans.Fwd wait time — select the amount of time to wait, in seconds, before a call has
been determined as not answered and may now be forwarded to the No Answer Forward
Number.
•MWI number — enter the number to be dialed when pressing the voicemail.
•Enable Hotline — enable this feature to have the phone automatically dial a number when
the dial pad is brought up on the screen.
•Hotline Number — enter the number to automatically dial when Hotline is enabled.
•Hotline Wait Time — enter the time, in seconds, to wait before automatically dialing the
Hotline Number.
•Enable auto answer — enable this feature to automatically answer an incoming call. The
speaker will be activated if the handset is not picked up or the headset is not connected.
•Auto answer timeout — enter the length of time, in seconds, to wait before the phone
automatically answers.
•Enable missed call log — enable this feature to save missed incoming calls to the call log
history.
•Select Line Tone — choose the ring tone you would like to hear on an incoming call.
•Caller ID Type — choose where to pull caller ID information from on an incoming call. The
options are displayed in the order that the phone will attempt to discover and show the caller
ID. There are three headers that the phone will use: FROM, PAI (P-asserted Identity) and
RPID (Remote Party ID).
•Enable user=phone — enable this if the phone is able to make calls without having to enter a
Country Code or Area Code.
•Dial without registered — enable if calls can be made out by the proxy server without having
to register first.