Franke MYTICO DUE User manual

USER MANUAL
MYTICO DUE
FCS4080
en
Read the user manual before working on the machine.
Keep the manual with the machine and pass the manual on to the
next operator if the machine is sold or transferred to a third party.

Franke Kaffeemaschinen AG Table of contents
User manual Mytico Due iii
TABLE OF CONTENTS
1For your safety 5
1.1 Intended use 5
1.2 Prerequisites for using the coffee machine 5
1.3 Explanation of safety instructions 5
1.4 Safety concerns when using the coffee machine 6
2Explanation of symbols 9
2.1 Symbols used in the manual 9
2.2 Symbols used in the software 9
3Scope of delivery 12
4Identification 14
4.1 Position of type plates 14
4.2 Type code 14
5Description of machine 16
5.1 Complete appliance 16
5.2 Overview of operating modes 19
5.3 Franke Digital Services (option) 20
6Installation 21
6.1 Preparations 21
6.2 Dimensions 21
6.3 Requirements of the water supply 23
6.4 Connecting the wastewater 24
7Filling and emptying 25
7.1 filling the machine 25
7.2 Filling beans 25
7.3 Setting the grind coarseness 26
7.4 Emptying the bean hopper 28
7.5 Emptying the grounds container 28
8Preparing beverages 30
8.1 Preparing beverages with Cash Register 30
8.2 Preparing hot water 31
8.3 Steam output 32
8.4 Steam dispenser (Autosteam/Autosteam Pro) 33
8.5 Preparing beverages with Barista Lever 34
9Cleaning 35
9.1 Introduction 35
9.2 Required cleaning accessories 35

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iv User manual Mytico Due
9.3 5-step method 35
9.4 Starting the cleaning process 35
9.5 Cleaning the aerator 37
9.6 Weekly cleaning 37
9.7 Rinsing the coffee machine 39
10 Configuration 41
10.1 Calling up the maintenance level 41
10.2 PIN codes 41
10.3 My settings menu tree 41
10.4 Input methods 42
10.5 My settings 42
11 Individualization and data transfer 54
11.1 Overview 54
11.2 Individualization and data transfer menu tree 54
11.3 Multimedia functions 54
11.4 Manage Digital Signage via USB stick 54
11.5 Configure application 55
11.6 Loading/backing up data 57
11.7 Set default values 58
11.8 Activating configurations 58
12 Troubleshooting 59
12.1 Error messages 59
12.2 Troubleshooting the system 59
12.3 Tips for good coffee beverages 60
12.4 Help with problems concerning product quality 60
13 Decommissioning 62
13.1 Preparing for decommissioning 62
13.2 Back up data 62
13.3 Short-term decommissioning (up to 3 weeks) 62
13.4 Long-term decommissioning 62
13.5 Transport and storage 62
13.6 Recommissioning after prolonged periods of storage or non-use 63
14 Disposal of parts 64
15 Technical data 65
15.1 Capacities in accordance with DIN 18873-2:2016-02 65
15.2 Electrical connection data 65
Index 66

Franke Kaffeemaschinen AG For your safety | 1
User manual Mytico Due 5
1 FOR YOUR SAFETY
1.1 Intended use
1.1.1 Complete unit
– The Mytico II is a commercial machine for preparing beverages and is intended for use in food ser-
vices.
– The Mytico II is designed to process whole coffee beans.
– Please also observe the Declaration of Conformity delivered with the device.
– The Mytico II is intended for the preparation of beverages in accordance with this manual and the
technical data.
– The Mytico II is intended for operation indoors.
Please note
– The Mytico II is not suitable for use outdoors.
1.2 Prerequisites for using the coffee machine
– The Mytico II is intended for use by trained personnel.
– Each operator of the Mytico II must have read and understood the manual. This does not apply to its
use in the self-service area.
– Do not operate the Mytico II or add-on units until you have completely read and understood this man-
ual.
– Do not use the Mytico II or add-on units if you are not familiar with the various functions.
– Do not use the Mytico II if the connection lines of the Mytico II or the add-on units are damaged.
– Do not use the Mytico II unless the Mytico II or the add-on units have been cleaned or filled as in-
tended.
– Children under the age of 8 are not permitted to use the Mytico II and the
add-on units.
– Children or persons with restricted physical, sensory or mental abilities, or
lack of experience and knowledge, may only use the Mytico II and the add-
on units under supervision or after adequate instruction by a person respon-
sible for their safety; they are not permitted to play with the Mytico II and the
add-on units.
– Children are not permitted to clean the Mytico II and the add-on units.
1.3 Explanation of safety instructions
To ensure personal safety and the protection of material goods, observation of these safety instructions is
imperative.
Symbol and signal word indicate the severity of the hazard.

1 | For your safety Franke Kaffeemaschinen AG
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WARNING
WARNING indicates a potential danger. DANGER indicates an imminent danger which, if
not avoided, will result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or
moderate injury.
NOTICE
NOTICE directs your attention to the risk of damage to machinery.
1.4 Safety concerns when using the coffee machine
WARNING
Risk of fire
If the power cord is electrically overloaded, the heat generated can cause a fire.
a) Never use power outlet strips, multi-sockets or extension cords to connect the coffee machine to the
power supply.
WARNING
Risk of fatal injury from electrocution
Damaged power cords, pipes or plugs can lead to electrocution.
a) Do not connect any damaged power cords, pipes or plugs to the power grid.
b) Replace damaged power cords, pipes or plugs.
If the power cord is permanently assembled, contact the service technician. If the power cord is not
permanently assembled, order and use a new, original power cord.
c) Ensure that the machine/appliance and the power cord are not near any hot surfaces such as gas or
electric stoves or ovens.
d) Ensure that the power cord is not pinched and does not chafe on sharp edges.
e) Only pull on the plug and not on the cable when disconnecting the device from the power grid.
WARNING
Risk of fatal injury from electrocution
Liquid/moisture entering the machine or leaks can lead to electrocution.
a) Never point a liquid or steam jet at the machine.
b) Do not pour any liquids on the machine.
c) Do not immerse the machine in liquid.
d) Disconnect the machine from the power supply in the event of a leak or if liquid/moisture enters the
machine.

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WARNING
Risk of fatal injury from electrocution
Work, repairs or servicing improperly performed on electrical systems can lead to electrocution.
a) Have repairs on electrical parts carried out by service technicians using original spare parts.
b) Have servicing carried out by authorized persons with corresponding qualification only.
WARNING
Risk of scalding
Hot water is released during rinsing.
a) Keep hands away from the spouts and nozzles during this process.
b) Do not place anything on the drip grid.
c) IN CASE OF SCALDING: Immediately cool the affected area and, depending on the severity of the in-
jury, consult a doctor.
WARNING
Risk of scalding
Hot beverages can lead to scalding.
a) Always be careful with hot beverages.
b) Use only suitable drinking vessels.
WARNING
Risk of scalding
Hot liquids and steam escape during cleaning and can lead to scalding.
a) Keep hands away from the spouts and nozzles during this process.
WARNING
Risk of burns
The hot surface of the steam wand can cause burns.
a) Ensure the handle is present on the steam wand.
b) Only hold the steam wand by the handle.
WARNING
Risk of injury
If objects find their way into the bean hopper or grinder, splinters may be ejected, leading to injury.
a) Never insert any objects into the bean hopper or grinder.

1 | For your safety Franke Kaffeemaschinen AG
8 User manual Mytico Due
CAUTION
Irritation from cleaners
Cleaning tablets, milk system cleaning agent, and descaler can lead to irritation of the skin or eyes.
a) Observe the hazard warnings on the label of the respective cleaner.
b) Avoid contact with your eyes and skin.
c) Wash your hands after coming into contact with cleaning supplies.
d) Cleaning supplies must be kept away from beverages.
CAUTION
Health hazard due to germ formation
Inadequate cleaning can result in food residues accumulating in the machine and at the spouts, thereby
contaminating products.
a) Do not use the machine unless it has been cleaned according to the instructions.
b) Clean the machine daily in accordance with the instructions.
c) Inform operating personnel of the necessary cleaning measures.
CAUTION
Health hazard due to germ formation
Residues may build up in the machine if not used for a long time.
a) Clean the machine if it is not used for extended periods (more than 2days).
CAUTION
Formation of mold
Mold can form on the coffee grounds.
a) Empty and clean the grounds container at least once a day.

Franke Kaffeemaschinen AG Explanation of symbols | 2
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2 EXPLANATION OF SYMBOLS
2.1 Symbols used in the manual
2.1.1 Orientation
Symbol Description
Clean components using the 5-step method.
This symbol indicates tips, tricks and additional information
Prerequisites for additional steps
Result or intermediate result for additional steps
2.2 Symbols used in the software
2.2.1 Symbols used for navigation and operation
Symbol Designation Description
Cancel button Cancel preparation
Select next/previous
page Scroll through menus with multiple pages
Start button Start preparation
2.2.2 Symbols on the dashboard and on the user interface
Symbol Designation Description
Franke logo Call up the maintenance level
Bean left/right Active grinder
Double product Produce double beverage quantity (double production)
Energy-saving mode Switch the machine into energy-saving mode

2 | Explanation of symbols Franke Kaffeemaschinen AG
10 User manual Mytico Due
Symbol Designation Description
Servicing/cleaning Machine must be cleaned and/or serviced
Rinse Machine must be rinsed or machine is rinsing
Grounds container Grounds container must be emptied
Door The door is open
Payment Payment active
Service/configuration/
administration
Brightness Set brightness
Individualization Customize beverages and display
Screen saver
Advertising images
Favorites Favorites button, can be assigned to a function that is used fre-
quently
Product
Coffee bean Bean hopper is empty or not installed correctly
Info
Event log List of event and error messages
Individual products
counter
Inactive

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Symbol Designation Description
Data transfer Data is being transferred
2.2.3 Depiction of error messages
Espresso Double Espresso 2 Espressos
Caffè Crema To Go Steam Tea water
Highlighted products cannot be prepared. The illu-
minated symbol on the dashboard takes you to the
error message.
Door open
The door is open. Please close the door.
If the entire system is affected by an error, the error
message will appear automatically.
Color code for error messages
Temporary interruption
System still fully functional
System has limited functionality
Some or all resources are locked

3 | Scope of delivery Franke Kaffeemaschinen AG
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3 SCOPE OF DELIVERY
The scope of delivery may vary and parts may be included elsewhere, depending on the configuration of
the appliance. Additional accessories may be obtained directly from your retailer or from Franke Kaf-
feemaschinen AG in Aarburg, Switzerland.
Item description Item number
Coffee machine Mytico II (FCS4080)
Manual set
Cleaning tablets (100 pcs.) 567.0000.010
Cleaning tablets (China) 567.0000.016
Cleaning tablets (USA/Canada) 567.0000.002
Milk system cleaning agent (dosing bottle) 567.0000.005
Milk system cleaning agent (dosing bottle) (USA/
Canada/Mexico) 567.0000.006
Measuring cup 1000ml 560.0002.653
Water hardness test strip 560.0004.060
Cleaning brushes 560.0003.728
Paint brush 560.0003.716
Microfiber cloth 560.0002.315
Collecting container (only on machines with no
wastewater connection) 560.0612.966

Franke Kaffeemaschinen AG Scope of delivery | 3
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Item description Item number
Grinder adjustment wrench 560.0003.876
Aerator/hose wrench 560.0522.696
Assembly wrench 560.0678.462
Two spout drawers with twin spout 560.0665.255
Two cup platforms 560.0667.880

4 | Identification Franke Kaffeemaschinen AG
14 User manual Mytico Due
4 IDENTIFICATION
4.1 Position of type plates
The type plates of the coffee modules are located in the interior on the right-hand side panel.
The type plate of the barista module is located at the rear right-hand of the frame. Pull out the barista mod-
ule to the front.
NOTICE!The barista module may only be removed by an authorized service technician.
The type plate of the complete appliance is located underneath the inserted drip tray at the coffee module
on the left-hand side.
4.2 Type code
4.2.1 Complete appliance
Type code Description
Mytico Coffee machine BeyondTraditional
Mytico II Mytico Due
CFM Coffee module
LH Left-hand

Franke Kaffeemaschinen AG Identification | 4
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Type code Description
RH Right-hand
1G 1 grinder
2G 2 grinders
BAM Barista module
BM1 Barista Mode 1:
– Froth milk with steam wand.
S1 Steam wand
S3 Autosteam Pro (steam wand with temperature sensor and programmable milk foam con-
sistency)
CT Positioned centrally between the coffee modules

5 | Description of machine Franke Kaffeemaschinen AG
16 User manual Mytico Due
5 DESCRIPTION OF MACHINE
5.1 Complete appliance
The Mytico II coffee machine is available with numerous options. To provide you with an overview of your
machine, a sample configuration is illustrated here. Please note that your coffee machine may look differ-
ent from the configuration shown here.
5.1.1 Module overview
1 23
1Coffee module left-hand (CFM LH) 2Coffee module right-hand (CFM RH)
3Barista module (BAM)

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5.1.2 Component overview
1 2 3
4
5
67
1Operator panel (8" touch screen) 2Hot water spout/steam wand support
3Bean hopper 4Barista Lever
5Spout for coffee module 6Cup platform
7Drip tray (permanently attached) with drip grid

5 | Description of machine Franke Kaffeemaschinen AG
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8 9 10
1112
8Steam wand 9Hot water spout
10 Steam wand (option) 11 Brewing module
12 Grounds container
5.1.3 Standard
– 8" touch screen
– A grinder for each coffee module (rear left-hand)
– Steam wand
– Hot water spout
– iQFlowTM
– First Shot
– Feet, 60mm
– Main water connection
5.1.4 Options
– Second grinder (rear RH)

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– Second steam wand
– Grounds ejection
– Feet, 140mm
– Tank kit
– Franke Digital Services
5.2 Overview of operating modes
The suitable operating mode depends on the utilization of your coffee machine, your product range and
the preferences of your customers.
Your service technician will be happy to help you set the appropriate operating mode.
5.2.1 User interface
Espresso Double Espresso 2 Espressos
Caffè Crema To Go Steam Tea water
1 2
1Use the Franke logo to switch between the
maintenance level and product selection 2Scroll forwards or backwards
5.2.2 Cash Register operating mode
Caffè Crema To Go Ristretto Tea water
Espresso Double Espresso
Cash Register is the operating mode for non-self-ser-
vice utilization. You can add additional orders while
your coffee machine is preparing a product.
Structure of the user interface
– Level 1: Product selection, up to 5 pages. Column with the possible options, the production status, and
the waiting list
– Level 2: Display of 4, 9, or 16 product buttons per page
Individual adaptations
– Display: 2x2, 3x3, or 4x4 products per page
– Depiction: Photo-realistic, drawn

5 | Description of machine Franke Kaffeemaschinen AG
20 User manual Mytico Due
5.3 Franke Digital Services (option)
Developed specially for the Franke coffee machine fleet, our digital services give you control and a clear
overview of all activities and information about the coffee machines. Centrally controlled remote mainte-
nance, such as software and configuration updates, means that on-site interventions are not required.
You can obtain additional information from your Franke service technician or on the Franke website.