FujiFilm Revoria Press EC1100 User manual

April 2023 GM1768E2-1 Edition1
FUJIFILM Business Innovation Corp.
Reference Guide
Appendix
Revoria Press EC1100

21 Preface
1Preface
This guide describes the information such as troubleshooting.
Refer to Reference Guide - Main Unit for trademarks and manual conventions.
This manual may not be edited, modified or copied in whole or part without the written consent
of the publisher.
Parts of this manual is subject to change without prior notice.
The screen shots and the illustrations in this manual are used as examples. They may differ from
yours depending on the model, the software, or the OS.

3
2.1 Encryption and Signature Function
2Appendix
2.1 Encryption and Signature Function
Certificate
A certificate is required to use the encryption and signature functions.
To create/delete, import/export, or enable a certificate, use Internet Services.
Refer
For details, refer to Internet Services help.

42 Appendix
2.2 Folding Position Adjustment
Confirm the printed sample, measure the misalignment between the folding and staple.
Enter the misalignment value by referring to the image on the screen and the folding position is
adjusted.
How to Enter the Misalignment
Fold Position
Staple Position
Select [Left of Fold] and enter the amount of
misalignment.
Select [Right of Fold] and enter the amount
of misalignment.
Select [Left is Long] and enter the
amount of misalignment.
• If the page with the arrow is longer
Select [Right is Long] and enter the
amount of misalignment.
• If the page without the arrow is longer
For a saddle stitch / bi-fold job, make a crease on paper sheets prior to folding them to
mitigate cracking of toner that can occur along the crease.
Crease Position
When the Crease/Two-sided Trimmer is installed
Select [Left of Fold] and enter the amount
of misalignment.
• If the page with the arrow has a crease on it
Select [Right of Fold] and enter the amount
of misalignment.
• If the page without the arrow has a crease on it
• If the page with the arrow has staples on it • If the page without the arrow has staples on it

5
2.2 Folding Position Adjustment
How to Fold the Paper
Fold the paper along each crease.
Pinch the center of the crease and fold it, then apply force evenly to the left and right to fold it.
Note
Fold the paper so that the creases are even.
- If the crease is folded in an uneven position to the left or right, the folds are misaligned.
- The folds are more misaligned for thinner paper.
- It is recommended to use uncoated paper of 200 g/m2or more to prevent the folds from slipping, such
as for the accordion fold. Coated paper and uncoated paper of less than 200 g/m2are more likely to
cause misalignment of the fold stacks.
How to Measure the Misalignment
Fold the printed sample.
Note
The sample is different depending on the type of folding.
1. Fold the sample and align the positions of printed arrow mark and the counter part of the image
on the screen, and measure the misalignment value among front edge, mountain part and the
rear edge of the folded paper.
Ejected paper
Fold on the center of the crease
Center of the crease
When you fold the paper inclined to the right or left
Crease Misalignment

62 Appendix
2. Enter the misalignment value of “+” and “-” (depending on the misalignment direction) by
referring to the image on the screen and the mountain folding position is adjusted.
A When shorter than the edge of the crease 2 (same as the image on the screen): enter “+”
value
When longer than the edge of the crease 2 (reverse to the image on the screen): enter “-”
value
B When longer than the edge of the crease 3 (same as the image on the screen): enter “+”
value
When shorter than the edge of the crease 3 (reverse to the image on the screen): enter “-”
value
C When shorter than the edge of the crease 2 (same as the image on the screen): enter “+”
value
When longer than the edge of the crease 2 (reverse to the image on the screen): enter “-”
value
D When shorter than the edge of the crease 3 (same as the image on the screen): enter “+”
value
When longer than the edge of the crease 3 (reverse to the image on the screen): enter “-”
value
E When shorter than the edge of the crease 4 (same as the image on the screen): enter “+”
value
When longer than the edge of the crease 4 (reverse to the image on the screen): enter “-”
value
AB
C
ED
1
2
3
4
5
+ value
+ value
+ value
+ value + value
Front edge
Rear edge
Direction of adjustment Direction of adjustment
1
2
3
4
5
Rear edge
Front edge
A
B
D
C
E
- value
- value
- value
- value
- value
Enter a "+" measurement value. Enter a "-" measurement value.

7
2.2 Folding Position Adjustment
How to Adjust the Folding Position
Here is the description using Z fold as an example.
If you follow the procedure, the folding position is adjusted to the finish shown following. (for A3)
210 mm (A) 105 mm 105 mm
420 mm
Standard Z fold ("A" Length: 210 mm, "B" Length: 0 mm)
A=210 mm
B=0 mm

82 Appendix
When Adjusting the Fold to the Any Length
You need to enter the value calculated based on measured value and the target value.
The calculating method is the following.
Value to enter (A) = 210 + (“measured value” - “target value”)
Value to enter (B) = “measured value” - “target value”
For example, when adjusting as the shown below, calculate as the following.
Calculation formula
Value to enter (A) = 210 + (“214 (measured value)” - “206 (target value)”) = “218”
Value to enter (B) = “6 (measured value)” - “2 (target value)” = “4”
Note
The target value A&B can be set within the following range.
Target value C Fold Z Fold Z Fold Half Sheet
A 0 to 2 mm 0 to 2 mm (Paper length/2 - 5) mm to
(Paper length/2) mm
B 0 to 8 mm 0 to 2 mm 0 to 2 mm
206 mm (A) 108 mm 106 mm
420 mm
Target value ("A" Length: 206 mm, "B" Length: 2 mm)
A=206 mm
B=2 mm
214 mm (A) 106 mm 100 mm
420 mm
Measured value ("A" Length: 214 mm, "B" Length: 6 mm)
A=214 mm
B=6 mm

9
2.3 Troubleshooting
2.3 Troubleshooting
When using the production remote service, the notification is send automatically to the support
center when the printer detects a problem. We will contact you in response to the notification to
confirm the details, then a service representative visits as required.
Machine Trouble
Symptom Cause/Remedy
The machine is not
powered on.
The power cord may have been unplugged or may not be firmly
plugged in.
Switch the machine power off, and then reconnect the power cord to
the power outlet and the machine. Then switch the machine power on.
Connect the machine to a power outlet that supplies the proper rated
voltage or current.
The display is blank. The machine may be in the Power Saver Mode. Press the <Power/
Power Saver> button on the Control Panel to exit Power Saver Mode.
The printer makes an odd
noise.
Install the printer on a level, sturdy surface.
Push the trays firmly into the machine.
There may be a foreign object inside the machine.
Switch the machine power off, and then remove the foreign object
inside the machine. If the object cannot be removed without
dismantling the machine, contact your local representative
Condensation has formed
in the machine.
On the control panel, set the Sleep Mode trigger time to more than 60
minutes, and let the machine stand with its power on for 60 minutes.
Before using the machine, make sure that no water droplets remain
inside the machine (rollers, metal parts, etc.).
If condensation occurs frequently, keep the machine power switched
on by selecting > [Device] > [System Settings] > [System Clock /
Timers] > [Warmer Mode] > [On] on the Control Panel. This may
remedy the condensation.
The machine does not
switch to the Power Saver
Mode.
The machine does not enter the Low Power Mode or the Sleep Mode in
the following cases to inform users on what is happening to the
machine and provide its performance.
When the user is operating the Control Panel
When a message indicating to replace any one of the consumables is
displayed
When the machine requires user operation for paper jams or open
covers
When an error occurs due to machine failure
When the machine is executing the condensation prevention
processing as the [Warmer Mode] is set to [On].
Unable to print. It may take some time before printing starts when the power is turned
on for a long time, immediately after resuming from sleep mode, or
when a large number of documents are printed, because the image
quality is adjusted.
Paper of the size set in the Media Library Manager is not loaded. Load
paper of the correct size and issue the print again.
Refer
Refer to Media Library Manager Manual.

10 2 Appendix
Image Quality Trouble
Symptom Cause/Remedy
Desired density is not
obtained
Poor gradation such as
tone jump is observed
Colors do not correspond
to previously printed
samples
The output characteristics of this machine have changed due to
changes in the surrounding environment and conditions. Log in to
Administrator Mode and execute adjustment in > [Device] >
[Maintenance] > [Image Quality] > [Inline Sensor].
Refer
For logging in to Administrator Mode, refer to “Logging in to
Authentication Mode” in Reference Guide - Operations.
Output is too light
(faded or unclear).
The paper is not appropriate for the machine. Confirm the paper tray
setting and load appropriate paper.
The paper is damp. Replace the paper.
Change the paper type setting and try printing again.
No toner may be left in the toner cartridge. Confirm the remaining
toner quantity, and replace the toner cartridge with a new one.
Transfer failure is possible. Set each item in [Advanced Settings] of
Media Library.
Refer
Refer to “Media Library” in Media Library Manager Manual.
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may
need replacement. Contact your local representative.
A developing unit has deteriorated. Log in to Administrator Mode and
perform > [Device] > [Maintenance] > [Clean Toner]. If it is not
improved, replace a developing unit with new one. Contact your local
representative.
Refer
For logging in to Administrator Mode, refer to “Logging in to
Authentication Mode” in Reference Guide - Operations.

11
2.3 Troubleshooting
Black spots, black lines or
color lines appear on
output.
Equally spaced smears
appear on output.
The paper path may not be clean. Print a couple of sheets or so.
The fusing unit may not be clean.
Clean the dirt on the fusing unit in > [Device] > [Maintenance] >
[Clean Fusing Unit].
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may
need replacement. Contact your local representative.
Printing can be rubbed off
with your finger.
Toner is not fused to the
paper.
Output is smudged with
toner.
The paper type of the selected paper tray is not appropriate. Change
the paper type setting and try printing again.
Some special types of paper cannot be fused. Replace with the
appropriate paper.
The paper is damp. Replace the paper.
The fusing unit is damaged or has deteriorated. Depending on its
condition, the fusing unit may need replacement. Contact your local
representative.
The whole page is printed
black.
A drum cartridge is damaged or has deteriorated. Depending on its
condition, the drum cartridge may need replacement. Contact your
local representative.
There may be something wrong with the high-voltage power supply.
Contact your local representative.
Symptom Cause/Remedy

12 2 Appendix
Output is blank. Multiple sheets were fed at once. Fan the paper well and reload it in
the tray.
A drum cartridge is damaged or has deteriorated. Depending on its
condition, the drum cartridge may need replacement. Contact your
local representative.
There may be something wrong with the high-voltage power supply.
Contact your local representative.
Output is partially
blanked-out. White
streaks or color streaks
appear on output.
The paper is not appropriate for the machine. Load appropriate paper.
The paper is damp. Replace the paper.
No toner may be left in the toner cartridge.
Confirm the remaining toner quantity, and replace the toner cartridge
with a new one.
A drum cartridge or the fusing unit is damaged or has deteriorated.
Depending on its condition, the drum cartridge or fusing unit may
need replacement. Contact your local representative.
A developing unit has deteriorated. Log in to Administrator Mode and
perform > [Device] > [Maintenance] > [Clean Toner]. If it is not
improved, replace a developing unit with new one. Contact your local
representative.
Refer
For logging in to Administrator Mode, refer to “Logging in to
Authentication Mode” in Reference Guide - Operations.
White patches appear on
output.
Images are partially
blanked-out.
Toner is scattered around
images.
Images are bluish.
Change the paper type setting and try printing again.
Symptom Cause/Remedy

13
2.3 Troubleshooting
Text is smeared. The paper is not appropriate for the machine. Load appropriate paper.
The paper is damp. Replace the paper.
Images are skewed. The paper guides are not adjusted to the correct positions. Adjust the
paper guides to the correct positions.
The area around the paper
is dirty.
Dirt adheres to the chute. Clean the chute.
Refer
For the cleaning procedure, refer to Reference Guide - Main Unit.
The print position of the
front side and the back
side is shifted from the
center of the paper.
The alignment (print position adjustment) is incorrect. Create an
alignment adjustment profile to correct the misalignment.
Refer
Refer to “Profiles” in Media Library Manager Manual.
Symptom Cause/Remedy

14 2 Appendix
Tray and Paper Feed Problems
Symptom Cause/Remedy
Paper does not feed
properly.
Paper jams occur.
Multiple sheets feed at
once.
Paper feeds skewed.
Output is wrinkled.
The paper loaded is different from the Media Library settings. Match
the Media Library setting with the loaded paper.
Refer
Refer to Media Library Manager Manual.
Do not load paper exceeding the maximum fill line of the paper tray.
Load the special paper in the correct orientation.
Paper may not be cut neatly depending on its type. Fan the paper well
and load it in the tray.
Paper is curled. Flip, uncurl, or replace with uncurled paper. Do not use
paper curled more than 12 mm.
Log in to Administrator Mode and adjust the paper curl adjustment
value in > [Device] > [Maintenance] > [Image Quality] > [Adjust
Paper Curl].
Refer
For logging in to Administrator Mode, refer to “Logging in to
Authentication Mode” in Reference Guide - Operations.
The paper is damp. Replace the paper.
Load appropriate paper.
Paper may still wrinkle depending on its type and condition.
Push the trays firmly into the machine.
Install the printer on a level, sturdy surface.
Adjust the paper guides to the correct positions.
Do not add paper to a paper tray that still contains paper. Fan the
paper loaded in the tray well and reload it into the tray. Add paper to
the tray only when the tray is out of paper.
The machine does not
correctly select a paper
tray.
If the paper guides are not positioned correctly, the machine may not
correctly detect the size of the paper loaded. Adjust the paper guides
to the correct positions.
The paper is dogeared. The paper is dog-eared if it is warped (curled). If the following does not
solve the problem, replace the paper.
Flatten the paper to correct the warped page.
Turn the paper over.
If Tray 1, 2, or 3 has been used, use the Bypass Tray instead of it.
Lead edge of paper is
folded over when the
paper is fed from the
Bypass Tray.
The paper is damp. Replace the paper.
Reduce the paper loaded in the Bypass Tray to 30 sheets or less.
Change the paper loading orientation.
Feed paper from Paper Tray 1, 2 or 3.

15
2.4 Setting Restore Tool
2.4 Setting Restore Tool
This function is used to backup setting data, etc. in computers connected through networks in case
data is lost due to the machine's storage malfunction.
Download the setting restore tool from our official website.
https://fujifilm.com/fbglobal/eng/support
2.5 License
This product contains open source software, for which third parties own the rights (hereinafter
referred to as “OSS”). For applied license to each OSS, copyright display and individual license
conditions, you can confirm in [Support] > [Download OSS License Information] of Internet Services.
This product contains software consented based on OSS licenses, such as GNU Library General
Public License 2.0.
If you wish to obtain the source code for the target software based on the OSS license, you can do so
from the site below.
https://www.fujifilm.com/fb/etc/oss/mfp/apeos_4570/v1_0
The bottom plate of the
paper tray does not rise
(large capacity tray).
Paper is not loaded correctly. After removing the paper from the paper
tray, reload it correctly and push the paper tray slowly and firmly.
Paper is jammed in the output unit of the paper tray. After removing
the jammed paper from the paper tray, reload it correctly and push the
paper tray slowly and firmly.
If the power is turned off while the bottom plate is being raised, the
bottom plate may not be raised when the power is turned on again.
Pull out the paper tray once, make sure that the bottom plate is
lowered, and then push it in slowly and firmly.
Placing spare paper in the empty space of the paper tray may cause
incorrect detection of the paper size or amount of remaining paper, or
cause a malfunction. Do not put anything in the empty space.
Paper is curled. Flip, uncurl, or replace with uncurled paper. Do not use
paper curled more than 12 mm.
The paper loaded is different from the Media Library settings. Match
the Media Library setting with the loaded paper.
Refer
Refer to Media Library Manager Manual.
Remaining amount of
paper is not displayed
correctly (large capacity
tray).
The paper tray is not set correctly. Pull out the paper tray once, make
sure that the bottom plate is lowered, and then push it in slowly and
firmly.
It may take some time before the remaining amount of paper is
displayed. This is due to the time it takes for the air assist to prepare
and for the bottom plate to rise, and is not a malfunction.
Symptom Cause/Remedy

16 2 Appendix
2.6 Job History
The page count obtained in the job history and the meters and counters on the machine may not
match. Use the acquired data as a guide.
The job history may be lost due to troubles of the machine or due to storage replacement or
initialization. The lost job history cannot be restored.
If the number of job histories exceeds the default number, old histories will be deleted. To prevent
job history from being missed, shorten the collection interval.