Fujitsu ETERNUS CS800 User manual

ETERNUS CS800 V3.2
User Guide
English

English
ETERNUS CS800
User Guide
V3.2
Edition October 2015

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To ensure a consistently high quality standard and user-friendliness, this documentation was created
to meet the regulations of a quality management system which complies with the requirements of the
standard DIN EN ISO 9001:2008.
cognitas. Gesellschaft für Technik-Dokumentation mbH
www.cognitas.de
Copyright and trademarks
Copyright © 2015 Fujitsu Technology Solutions.
All rights reserved.
Delivery subject to availability; right of technical modifications reserved.
This document includes trademarks and copyrights of Quantum Corporation. All rights reserved.
Microsoft®, Microsoft Windows®, and Windows Server® are U.S. registered trademarks of Microsoft
Corporation.
Linux is a registered trademark of Linus Torvalds.
Fujitsu and the Fujitsu Logo are trademarks of Fujitsu Limited.
All hardware and software names used are trademarks of their respective manufacturers.

Contents
Contents 5
1 Introduction 11
1.1 Preface 11
1.1.1 Support and Help 13
1.1.2 Technical Support 14
1.1.3 Customer Service 15
1.2 Important Information 16
1.2.1 Safety Instructions 16
1.2.2 Before Starting Up 16
1.2.3 Installation and Operation 17
1.2.4 Working with CDs/DVDs and CD/DVD Drives 18
1.2.5 Laser Information 19
1.2.6 Batteries 19
1.2.7 Modules with Electrostatic-Sensitive Devices 20
1.2.8 Notes on Cleaning the Devices 20
1.2.9 Other Important Information 21
1.2.10 FCC Class a Compliance Statement 21
1.2.11 Notes on Installing Devices in the Rack 23
1.2.12 Environmental Protection 23
1.3 Typographic Conventions 25
2 System Description 27
2.1 Overview 28
2.1.1 Disk-Based Backup Appliance 28
2.1.2 Advanced Data Deduplication Increasing Disk Retention for Backup Data 28
2.1.3 Remote Replication of Backup Data Providing Automated Disaster Recovery
Protection 28
2.1.4 Configurable Storage Presentation 28
2.2 Features and Benefits 29
2.3 What’s New in ETERNUS CS800 S6 with Software V3.2 30
2.3.1 ETERNUS CS800 S6 Hardware 30
2.3.2 ETERNUS CS800 S6 V3.2 Software 30
2.4 Components ETERNUS CS800 S6 System 30
2.4.1 Entry 31
2.4.2 Scale 32
2.4.3 Capacity of ETERNUS CS800 S6 Configurations 33
ETERNUS CS800 5

Content
2.5 Data Reduction 34
2.5.1 Data Deduplication 34
2.5.2 Compression 34
2.6 Space Reclamation 35
2.7 Remote Replication 35
2.8 Storage Presentation 36
2.8.1 Virtual Tape Storage 36
2.8.2 Network Attached Storage (NAS) 37
2.8.3 CIFS Protocol 37
2.8.4 NFS Protocol 38
2.8.5 OpenStorage (OST) 39
2.9 Path to tape (PTT) 39
2.10 ETERNUS CS800 Advanced Reporting 40
2.11 Network Configuration 40
3 Hardware Description 43
3.1 Server 43
3.1.1 Server Front View 43
3.1.2 Server Rear View - Connectors and Indicators 48
3.1.3 Connecting the servers to the mains 52
3.1.4 ETERNUS CS800 S6 - Entry System 54
3.1.4.1 PCI Cards for ETERNUS CS800 S6 Entry 54
3.1.5 ETERNUS CS800 S6 - Scale System 58
3.1.5.1 PCI Cards for ETERNUS CS800 S6 Scale 58
3.1.6 Indicators on the PCI Cards 59
3.2 Storage Modules 61
3.2.1 ETERNUSJX40 S2 Front View 61
3.2.2 ETERNUS JX40 S2 Rear View 62
3.2.3 ETERNUS DX100 S3 Base Module - Front View 65
3.2.4 ETERNUS DX100 S3 Base Module - Rear View 67
3.2.5 ETERNUS DX100 S3 Expansion Modules - Front View 70
3.2.6 ETERNUS DX100 S3 Expansion Modules - Rear View 71
3.3 Hard Drive Carrier 74
3.4 Turning On and Shutting Down the System 76
3.5 Locating the Serial Number 77
6 ETERNUS CS800

4 Rack Requirements 79
5 Installing the ETERNUS CS800 S6 Modules 81
5.1 Locating the Mounting Position 82
5.2 Installing the components in the rack 85
5.2.1 Installation of the Server Module in a PRIMECENTER Rack 85
5.2.2 Installing a Storage Module in the Rack 89
5.3 Cabling the ETERNUS CS800 S6 System 92
5.3.1 Entry System without ETERNUSJX40 S2 Option 94
5.3.2 Entry System with ETERNUSJX40 S2 Option 96
5.3.3 Scale System 100
6 Initial Configuration, Connecting with the Network 107
6.1 Switching on the System 107
6.2 Connecting the Notebook with the Server 109
6.3 Running the Getting Started Wizard 110
6.3.1 Login, Welcome, License Agreement 110
6.3.2 Access Control 113
6.3.3 Network Configuration 114
6.3.4 Date & Time 128
6.3.5 Confirm Settings & Reboot 130
7 Remote Management 133
7.1 Remote Management Overview 133
7.2 Accessing Remote Management 133
7.3 The Remote Management Console 137
8 Configuration Wizards 145
8.1 Configuration Wizards Overview 145
8.2 NAS Wizard 147
8.3 VTL Wizard 155
8.4 OST Wizard 162
8.5 Replication Wizard 169
8.6 Email Alerts Wizard 176
8.7 AIS Connect 181
9 Home Page 185
9.1 Home Page Overview 185
9.2 System Overview 186
9.3 Disk Usage 187
9.4 Data Reduction Statistics 189
ETERNUS CS800 7
Content

Content
9.5 Replication 191
9.6 Current Activity 194
10 Configuration 199
10.1 Configuration Overview 199
10.2 NAS Configuration 200
10.2.1 NAS Summary 200
10.2.2 Windows Domain 207
10.2.3 Share Access 210
10.2.4 Advanced Setting 215
10.3 VTL Configuration 216
10.3.1 Partitions 216
10.3.1.1 Partitions Summary 217
10.3.2 Media 224
10.3.3 Remote Host Access 233
10.4 OST Configuration 241
10.4.1 Replicating OST Data 241
10.4.2 Storage Servers 244
10.4.3 LSU 252
10.4.4 Manage Users 259
10.4.5 Manage Remote Users 261
10.4.6 Target IP Mapping 265
10.4.7 ETERNUS CS800 Accent 268
10.4.8 OST Client Plug-In 269
10.5 Replication Configuration 270
10.6 PTT Configuration 280
10.6.1 Physical Device Discovery 280
10.6.2 Backup Application Specific 282
10.7 Scheduler 286
10.8 Notifications 294
10.8.1 Email 294
10.8.2 SNMP 305
10.8.3 AIS Connect 315
10.9 System 319
10.9.1 Network 319
10.9.2 Date & Time 334
10.9.3 Security 337
10.9.4 FC Initiators and Targets 358
8 ETERNUS CS800

10.10 Contacts 359
10.10.1 Company 359
10.10.2 Primary and Secondary 360
11 Replication 363
11.1 ETERNUS CS800 Replication Overview 363
11.2 Replication Send 371
11.3 Receive NAS 381
11.4 Receive VTL 392
11.5 Actions 403
11.6 Reports 406
12 Status 407
12.1 ETERNUS CS800 Overview 407
12.2 Hardware 407
12.3 Performance 414
12.4 Disk Usage 421
12.5 VTL Status 423
12.6 OST Status 428
12.7 Activity Log 429
13 Alerts 433
13.1 ETERNUS CS800 Alerts Overview 433
13.2 Admin Alerts 433
13.3 Service Tickets 434
14 Utilities 441
14.1 ETERNUS CS800 Utilities Overview 441
14.2 Diagnostics 441
14.3 Analyzer 446
14.4 Space Reclamation 449
14.5 Secure Shred 452
14.6 Software Upgrades 454
14.7 Reboot & Shutdown 457
15 Troubleshooting 459
15.1 General Troubleshooting Actions 459
15.1.1 Viewing Service Tickets 459
15.1.2 Checking Hardware Status 460
15.1.3 Downloading a System Diagnostics File 460
15.2 Common Problems and Solutions 460
ETERNUS CS800 9
Content

Content
15.2.1 Start-up Problems 461
15.2.2 Hardware Problems 461
15.2.3 Ethernet Network Problems 463
15.2.4 Replication Problems 465
15.2.5 Temperature Problems 466
16 Removal Replacement Procedures CRUs 467
16.1 ETERNUS CS800 S6 Hardware 467
16.1.1 Hard Disk Drive 470
16.1.2 HDD Removal and Replacement Procedures 471
16.2 Storage Subsystem 473
17 Storage Expansion 477
17.1 Storage Expansion - Entry 477
17.1.1 Procedure of Storage Expansion starting with 8TB 478
17.1.2 Procedure of Storage Expansion starting with 16TB 478
17.1.3 Procedure of Storage Expansion starting with 24TB or more 479
17.2 Storage Expansion - Scale 483
18 System Specifications S6 489
18.1 Additional Specifications 492
19 Integration in Firewall Environments 495
20 ETERNUS CS800 3.2 Open-Source Software 497
Index 601
10 ETERNUS CS800

1 Introduction
1.1 Preface
This manual introduces the FUJITSU Storage ETERNUS CS800 enhanced data protection
system and provides information about:
lFeatures and hardware
lInstallation
lSystem operations
lConfiguration
lWeb interface
lBasic troubleshooting
lBasic spare parts replacement procedures
This manual applies to the ETERNUS CS800 V3.2 software which supports the
ETERNUS CS800 S6 hardware. For hardware related topics for an ETERNUS CS800
S2/S3/S4/S5 system, please continue to use the appropriate manual.
Audience
This manual is written for ETERNUS CS800 system operators and system administrators.
It is useful for the audience to have a basic understanding of Linux.
Document organization
Following is a brief description of chapter contents.
lChapter "Important Information" on page 16 provides essential information regarding
safety when working on your ETERNUS CS800.
lChapter "System Description" on page 27 provides an overview of the ETERNUS
CS800 system.
lChapter "Hardware Description" on page 43 describes the hardware components of the
ETERNUS CS800 system and instructions for turning on/off the system.
lChapters "Rack Requirements" on page 79 ,"Installing the ETERNUS CS800 S6
Modules" on page 81 and chapter "Initial Configuration, Connecting with the Network" on
page 107 describe all steps to install the hardware for the ETERNUS CS800 S6 system
and the initial software configuration.
lChapter "Remote Management" on page 133 describes how to use the management
ETERNUS CS800 11

1.1 Preface
pages to control the system remotely, and gives an overview over the management
pages.
lChapter "Configuration Wizards" on page 145 describes how to use the wizards that
provide guidance for setting up the ETERNUS CS800.
lChapter "Home Page" on page 185 describes the information that appears on the Home
page of the remote management console.
lChapter "Configuration" on page 199 describes in detail the configuration of the system.
lChapter "Replication" on page 363 describes the remote replication capabilities of the
ETERNUS CS800.
lChapter "Status" on page 407,"Alerts" on page 433 and "Utilities" on page 441 describe
the ETERNUS CS800 system management pages related to the menu items Status,
Alerts, and Utilities.
lChapter "Troubleshooting" on page 459 describes problems you may face and how to
resolve them.
lChapter "Removal Replacement Procedures CRUs" on page 467 describes how the
Customer can exchange Customer Replaceable Units.
lChapter "Storage Expansion" on page 477 describes how additional storage modules are
introduced into an existing ETERNUS CS800 system.
lChapter "System Specifications S6" on page 489 provides technical data.
lChapter "Integration in Firewall Environments" on page 495 provides a summary of
firewall ports, which must be opened for correct function of the ETERNUS CS800.
lChapter "ETERNUS CS800 3.2 Open-Source Software" on page 497 provides Open-
Source Code.
Notational conventions
This manual uses the following conventions:
A note emphasizes important information related to the main topic.
CAUTION!
A caution indicates potential hazards to equipment or data.
WARNING!
A warning indicates potential hazards to personal safety.
Data sizes are reported in base 1000 rather than base 1024.
For example: 1 GB = 1,000,000,000 bytes, 1 TB = 1,000,000,000,000 bytes
12 ETERNUS CS800

Related documents and order number
The Order Number for the User Guide is U41840-J-Z125-8-76.
The following documents are also available for ETERNUS CS800 systems:
Order
Number
Document Title Document Description
A26361-
F1452-Z253-
8-8N19
Safety Notes and
Regulations
Lists Fujitsu’s general safety and regulatory
information.
U41841-J-
Z125-8-76
ETERNUS CS800
S6 Command Line
Interface
Provides information about the command line
interface.
U41848-J-
Z125-4-76
ETERNUS CS800
S4 Advanced
Reporting
Provides information about performance data logging
and visual reporting features.
U41853-J-
Z125-4-76
ETERNUS CS800
S4 OST Guide
Provides information for setting up the ETERNUS
CS800 S6 for OST operation with NetBackup and
Backup Exec.
- ETERNUS CS800
Online Help
Provides task-oriented information for the Remote
Management GUI.
1.1.1 Support and Help
Where to find information
Resource Address
Product information and
documentation
ETERNUS CS 800 S6 product information on the internet.
ETERNUS CS800
manuals
http://manuals.ts.fujitsu.com/index.php?id=9662-9665
Release note http://manuals.ts.fujitsu.com/index.php?id=9662-9665
Downloads and
Software patches
http://support.ts.fujitsu.com/Index.asp?
Select Storage – ETERNUS CS.
ETERNUS CS800 13
1 Introduction

1.1.2 Technical Support
The ETERNUS CS800 system includes AIS real-time support via remote access (see "AIS
Connect" on page 315)
The Support section of the Fujitsu web site provides links with contact information and
information about available support programs:http://www.fujitsu.com/fts/services/
If you have an active support agreement, you may contact your service provider.
If you do not have an active support agreement, contact your Fujitsu sales representative to
purchase a service contract or updates.
ETERNUS CS800 14

1.1.3 Customer Service
Resource Address
Education and training Fujitsu
Mies-van-der-Rohe-Str. 8
80807 Munich,
Germany
[e-mail]
Support phone [phone]
Support fax [phone]
Your comments
Your suggestions will help us continue to improve the accuracy, organization, and overall
quality of the user publications. Please send your opinion of this document to:
[e-mail]
If you have issues, comments, or questions about specific information or procedures, please
include the title and, if available, the part number, the page numbers, and any other details
that will help us locate the subject you are addressing.
Fujitsu home page
Visit the home page of Fujitsu at: http://www.fujitsu.com/fts/
Fujitsu compliance link
See the compliance link of Fujitsu at:
https://globalsp.ts.fujitsu.com/sites/certificates/default.aspx
To get information about the storage component, select
"Storage Products > ETERNUS JX > ETERNUS JX40 S2".
"Storage Products > ETERNUS DX > ETERNUS DX100 S3".
To get information of the server component, select:
"Industry Standard Servers > Rack server > PRIMERGY RX2540 M1".
Worldwide end-user product warranty
For information the Fujitsu worldwide end-user standard limited product warranty look at:
http://support.ts.fujitsu.com/warranty/index.asp?lng=COM&Level1=&LNID=1
ETERNUS CS800 15

1.2 Important Information
1.2 Important Information
In this chapter you find essential information regarding safety when working on the hardware
of your system.
1.2.1 Safety Instructions
For safety instructions see also the manual Safety notes and other important
information.
This system meets the relevant safety regulations for IT equipment. If you have any
questions about whether you can install the ETERNUS CS800system in the intended
environment, please contact your sales outlet or our customer service team.
CAUTION!
lThe actions described in this manual shall be performed by technical specialists. A
technical specialist is a person who is trained to install the system including
hardware and software.
lSome components of the ETERNUS CS800 system may be replaced by the
customer if they fail. These components are called Customer Replaceable Units
(CRUs). Other units may not be replaced by the customer. Please note that
unauthorized interference with the system will void the warranty and exempt the
manufacturer from all liability.
lAny failure to observe the guidelines in this manual, and any improper repairs could
expose the user to risks (electric shock, energy hazards, fire hazards) or damage
the equipment.
1.2.2 Before Starting Up
CAUTION!
lDuring installation and before operating the device, observe the instructions
on environmental conditions for your device.
lIf the system has been moved from a cold environment, condensation may
form both inside and on the outside of the machine.
lWait until the system has acclimatized to room temperature and is absolutely
dry before starting it up. Material damage may be caused to the system if this
requirement is not met.
16 ETERNUS CS800

1.2.3 Installation and Operation
CAUTION!
lThis unit should not be operated in ambient temperatures above 35 °C.
lIf the unit is integrated into an installation that draws power from an industrial
power supply network with an IEC309 connector, the power supply's fuse
protection must comply with the requirements for non-industrial power supply
networks for type A connectors.
lThe unit automatically adjusts itself to a mains voltage in a range of 100-240 V (50-
60 Hz). Ensure that the local mains voltage lies within these limits.
lThis device must only be connected to properly grounded shock-proof sockets or
insulated sockets of the rack's internal power supply with tested and approved
power cables.
lEnsure that the device is connected to a grounded shock-proof socket close to the
device.
lEnsure that the power sockets on the device and the grounded shock-proof
sockets are freely accessible.
lThe ON/OFF button or the main power switch (if present) does not isolate the
device from the mains power supply. To disconnect it completely from the mains
power supply, unplug all network power plugs from the grounded shock-proof
sockets.
lAlways connect the system components and the attached peripherals to the same
power circuit. Otherwise you run the risk of losing data if, for example, the
ETERNUS CS800 server unit is still running but a storage subsystem fails during
a power outage.
lData cables must be adequately shielded.
lThe EN 50173 and EN 50174-1/2 standards apply for LAN cabling. The minimum
requirement is the use of a category 5 screened LAN cable for 10/100 Mbit/s
Ethernet, or a category 5e cable for Gigabit Ethernet. The requirements from the
ISO/IEC 11801 specification must also be met.
lRoute the cables in such a way that they do not create a potential hazard (make
sure no-one can trip over them) and that they cannot be damaged.
lNever connect or disconnect data transmission lines during a storm (risk of
lightning strike).
lMake sure that no objects (e.g. jewelry, paper-clips etc.) or liquids can get inside
the system (risk of electric shock, short circuit).
ETERNUS CS800 17
1 Introduction

1.2 Important Information
CAUTION!
lIn emergencies (e.g. damaged casing, controls or cables, penetration of
liquids or foreign bodies), switch off the system immediately, remove all
power plugs and contact your sales outlet or customer service team.
lProper operation of the system (in accordance with IEC 60950-1/ EN 60950-
1) is only ensured if the casing is completely assembled (electric shock,
cooling, fire protection, interference suppression).
lOnly install system expansions that satisfy the requirements and rules
governing safety and electromagnetic compatibility and those relating to
telecommunication terminals. If you install other expansions, they may
damage the system or violate the safety regulations. Information on which
system expansions are approved for installation can be obtained from our
customer service center or your sales outlet.
lThe components marked with a warning notice (e.g. lightning symbol) may
only be opened, removed or exchanged by authorized, qualified personnel.
Exception: CRU (Customer Replaceable Units) components can be
replaced.
lThe warranty is void if the system is damaged during installation or
replacement of system expansions.
lOnly set screen resolutions and refresh rates that are specified in the
operating manual for the monitor. Otherwise, you may damage your monitor.
If you are in any doubt, contact your sales outlet or customer service center.
1.2.4 Working with CDs/DVDs and CD/DVD Drives
When working with devices with CD/DVD drives, these instructions must be followed.
CAUTION!
lOnly use CDs/DVDs that are in perfect condition in your server's CD/DVD drive,
in order to prevent data loss, equipment damage and injury.
lCheck each CD/DVD for damage, cracks, breakages etc. before inserting it in the
drive.
Note that any additional labels applied may change the mechanical properties of a
CD/DVD and cause imbalance.
Damaged and imbalanced CDs/DVDs can break at high drive speeds (data loss).
Under certain circumstances, sharp CD/DVD fragments can pierce the cover of
the CD/DVD drive (equipment damage) and can fly out of the device (danger of
injury, particularly to uncovered body parts such as the face or neck).
18 ETERNUS CS800

You can prevent mechanical damage and damage to the CD/DVD drive, as well as
premature CD/DVD wear, by observing the following suggestions:
lOnly insert CDs/DVDs in the drive when needed and remove them after use.
lStore the CDs/DVDs in suitable sleeves.
lProtect the CDs/DVDs from exposure to heat and direct sunlight.
1.2.5 Laser Information
The FC HBAs (Fibre Channel Host Bus Adapters) comply with IEC 60825-1 laser class 1.
Class 1M Laser Product (PRO/10GbE SR Server Adapter)
CAUTION!
lThe laser device must be factory serviced ONLY by the responsible manufacturer!
NO adjustments, service or maintenance is to be performed otherwise.
lUse of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
1.2.6 Batteries
CAUTION!
lIncorrect replacement of batteries may lead to a risk of explosion. The
batteries may only be replaced with identical batteries or with a type
recommended by the manufacturer (see the technical manual for the system
board).
lDo not throw batteries into the trash can. They must be disposed of in
accordance with local regulations concerning special waste.
lThe battery must be disposed of in accordance with local regulations
concerning special waste.
lReplace the lithium battery on the system board in accordance with the
instructions in the technical manual for the system board.
lAll batteries containing pollutants are marked with a symbol (a crossed-out
garbage can). In addition, the marking is provided with the chemical symbol of
the heavy metal decisive for the classification as a pollutant:
Cd Cadmium
Hg Mercury
Pb Lead
ETERNUS CS800 19
1 Introduction

1.2 Important Information
1.2.7 Modules with Electrostatic-Sensitive Devices
Modules with electrostatic-sensitive devices are identified by the following sticker:
Figure 1: ESD label
When you handle components fitted with ESDs, you must always observe the following
points:
lSwitch off the system and remove the power plugs from the power outlets before
installing or removing components with ESDs.
lYou must always discharge static build-up (e.g. by touching a grounded object) before
working with such components.
lAny devices or tools that are used must be free of electrostatic charge.
lWear a suitable grounding cable that connects you to the external chassis of the system
unit.
lAlways hold components with ESDs at the edges or at the points marked green (touch
points).
lDo not touch any connectors or conduction paths on an ESD.
lPlace all the components on a pad which is free of electrostatic charge.
For a detailed description of how to handle ESD components, see the relevant
European or international standards (EN 61340-5-1, ANSI/ESD S20.20).
1.2.8 Notes on Cleaning the Devices
CAUTION!
lSwitch the device off and disconnect the power plugs from the grounded
shock-proof sockets.
lDo not clean any interior parts yourself; leave this job to a service technician.
lDo not use any cleaning agents that contain abrasives or may corrode plastic.
lEnsure that no liquid enters the system. Ensure that the ventilation areas of
the device are clear.
20 ETERNUS CS800