GE 2-9451 User manual

1
TABLE OF CONTENTS
TABLE OF CONTENTS ............................................................................................. 1
INTRODUCTION ..................................................................................................... 4
BEFORE Y OU BEGIN .............................................................................................. 5
PARTS CHECKLIST ............................................................................................. 5
MODULAR JACK REQUIREMENTS ......................................................................... 6
GETTING STARTED ............................................................................................ 6
INSTALLATION ....................................................................................................... 7
DESKTOP INSTALLATION .................................................................................. 7
WALL MOUNT INSTALLATION .......................................................................... 9
SETTING UP YOUR STATION ADDRESS ............................................................... 11
CHANGING THE PHONE
TO A 2-945 MODEL ............................................................................... 13
SYSTEM VERIFICATION ..................................................................................... 14
OTHER STATIONS ........................................................................................ 14
YOUR STATION ........................................................................................... 14
CLOCK SETUP ................................................................................................ 15
PROGRAMMING THE HOUR FORMAT ................................................................ 15
SETTING THE TIME ....................................................................................... 15
HEADSET ....................................................................................................... 15
BASIC OPERATION ............................................................................................... 16
MAKING OUTSIDE CALLS ................................................................................. 16
USING THE HANDSET ................................................................................... 16
USING THE SPEAKERPHONE ........................................................................... 16
USING THE HEADSET ................................................................................... 17
RECEIVING INCOMING CALLS ............................................................................. 17
USING THE HANDSET ................................................................................... 17
USING THE SPEAKERPHONE ........................................................................... 17
USING THE HEADSET ................................................................................... 18
SWITCHING BETWEEN USING THE SPEAKERPHONE, HANDSET, AND HEADSET ......... 18
TIMER ........................................................................................................... 18
MUTE ........................................................................................................... 19
DO NOT DISTURB ........................................................................................... 19
HOLD ............................................................................................................ 2
PLACING A CALL ON HOLD ............................................................................ 2
PICKING UP A CALL ON HOLD ....................................................................... 2
FLASH ........................................................................................................... 2
TEMPORARY TONE .......................................................................................... 2
REDIAL .......................................................................................................... 21

2
REVIEWING THE REDIAL BUFFER ..................................................................... 21
AUTOMATIC BUSY REDIAL ................................................................................ 21
WHEN YOU RECEIVE A BUSY SIGNAL ............................................................. 21
BUSY REDIAL IS CANCELLED WHEN ................................................................ 22
TRANSFER ...................................................................................................... 22
TRANSFERRING A CALL TO ANOTHER STATION .................................................. 22
RECEIVING A T RANSFER FROM ANOTHER STATION ............................................. 23
PRIVACY ........................................................................................................ 24
PROVIDING PRIVACY ON A CALL ..................................................................... 24
VOLUME ........................................................................................................ 24
RINGER VOLUME ......................................................................................... 24
SPEAKERPHONE, HANDSET, AND HEADSET VOLUME .......................................... 25
CONFERENCE .................................................................................................. 25
INTERCOM ...................................................................................................... 26
ONE-TOUCH INTERCOM ................................................................................. 26
INTERCOMING A STATION .............................................................................. 26
OVERRIDING A STATION USING DO NOT DISTURB ............................................ 27
RECEIVING AN INTERCOM .............................................................................. 27
PAGING ALL STATIONS ................................................................................. 27
PAGING A GROUP ........................................................................................ 28
DISABLING OR ENABLING PAGE ...................................................................... 28
MEMORY ....................................................................................................... 29
STORING A NUMBER .................................................................................... 29
CHANGING A STORED NUMBER ...................................................................... 3
STORING A CHAIN OF NUMBERS .................................................................... 3
STORING THE LAST NUMBER DIALED .............................................................. 31
STORING A PAUSE ....................................................................................... 31
STORING A FLASH ....................................................................................... 31
SPECIAL MEMORY STORAGE INFORMATION ...................................................... 31
DIALING A STORED NUMBER ......................................................................... 32
CHAIN DIALING ........................................................................................... 32
REVIEWING A NUMBER STORED IN A MEMORY LOCATION ................................... 33
STORING A MEMO ....................................................................................... 33
REVIEWING A MEMO .................................................................................... 33
STORING A MEMO INTO A PERMANENT MEMORY LOCATION ............................... 33
DATA PORT .................................................................................................... 34

3
WARNING: TO PREVENT FIRE
OR ELECTRICAL SHOCK HAZARD,
DO NOT EXPOSE THIS PRODUCT
TO RAIN OR MOISTURE.
SEE MARKING ON BOTTOM / BACK OF PRODUCT
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
THE EXCLAMATION
POINT WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
IMPORTANT
INSTRUCTIONS
ACCOMPANYING
THE PRODUCT.
THE LIGHTNING
FLASH AND ARROW-
HEAD WITHIN THE
TRIANGLE IS A
WARNING SIGN
ALERTING YOU OF
"DANGEROUS
VOLTAGE" INSIDE
THE PRODUCT.
CAUTION: TO REDUCE THE
RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER
(OR BACK). NO USER-
SERVICEABLE PARTS IN-
SIDE. REFER SERVICING
TO QUALIFIED SERVICE
PERSONNEL.
SPECIAL FEATURES .............................................................................................. 35
ADJUSTING THE RINGERS ................................................................................. 35
ADJUSTING THE CONTRAST OF THE DISPLAY ........................................................ 35
SETTING THE PRIORITY LINE .............................................................................. 36
PROGRAMMING THE PAUSE DURATION ................................................................ 36
PROGRAMMING THE FLASH DURATION ................................................................ 36
PROGRAMMING THE EXTENSION NUMBER ........................................................... 37
PROGRAMMING A PAGE GROUP ......................................................................... 37
PROGRAMMING THE PULSE/TONE MODE ............................................................. 37
ADJUSTING DO NOT DISTURB .......................................................................... 38
ADJUSTING THE AUTOMATIC BUSY REDIAL T IME INTERVAL .................................... 38
ADJUSTING THE WAIT FOR BUSY TONE DETECT .................................................. 38
SETTING AUTO INTERCOM ................................................................................ 39
CHANGING A STATION ADDRESS ........................................................................ 39
TROUBLESHOOTING GUIDE ................................................................................... 40
REPLACING THE BATTERY ...................................................................................... 42
GENERAL PRODUCT CARE .................................................................................... 43
SERVICE ............................................................................................................ 44
INDE ............................................................................................................... 45
LIMITED WARRANTY ............................................................................................ 47

4
INTRODUCTION
Your Four-Line Business Phone with Intercom is a full-featured phone
ideally suited for home or office use. It is designed to receive up to 4
incoming telephone lines and to serve up to 16 station users. In an
installed system, your phone provides such features as: 32 memory
locations, busy redial, hold, conference call, intercom, call transfer, LCD
display, and speakerphone capabilities.
Please read this user’s guide carefully to familiarize yourself with all the
features of your new phone. Also, make sure to retain this guide for future
reference.

5
BEFORE YOU BEGIN
PARTS CHECKLIST
Make sure your package includes the following items:
STORE IN TIMER TIME SET MEMO REVIEW LOWER
12 34
56 78
9 1 11 12
13 14 15 16
BUSY REDIAL FLASH PAUSE TRANSFER CONF CALL
PRIVACY LINE 4
LINE 3
LINE 2
LINE 1
INTERCOM
VOLUME
HEADSET MUTE SPEAKERPHONE HOLD
PAGE
WXYZ 9
MNO 6
DEF 3
#
TUV 8
JKL 5
ABC 2
OPER
PQRS 7
GHI 4
1
TONE *
Handset cord
Handset
Base unit
AC power supply
Line cords
CAUTION: Use only the ATLINKS USA, Inc. 5-2418 power supply that is
compatible with this unit. Using other power supplies may damage the unit.

6
GETTING STARTED
VERY IMPORTANT: In order to have full system operation of your phone (i.e.
intercom, transfer, page, etc.), lines 1 and 2 must be connected and common
to all phones connected to the system. Only other 2-9451 or 2-9450 models are
compatible for full system operation. Also, the telephone lines must be
connected before AC power is connected. The phone may not install prop-
erly, otherwise.
Your Four-Line Business Phone with Intercom is designed for easy
installation in your home or office. It is important, however, to follow these
few simple guidelines:
• Take a few minutes to read this material so that you thoroughly
understand the sequence of steps to be followed for proper
installation of your business phone.
• As you read the instructions, you may require additional line
cords or other components not included with this product. These
items will be indicated by the words not provided.
NOTE: Make sure you keep these instructions for future reference. You may
need to add stations or make changes to the system later.
MODULAR JACK REQUIREMENTS
You need an RJ14 type modular jack, which is the most
common type of phone jack and might look like the one
pictured here. If you don’t have a modular jack, call your local
phone company to find out how to get one installed.

7
INSTALLATION
IMPORTANT: It is imperative you follow these steps in sequence for proper
installation of the phone. Telephone line cords must be connected before AC
power connection is made. The phone may not install properly, otherwise.
Also, without AC power or the battery installed, pulse dialing and the flash
function will not operate.
Battery
compartment
door
1. Carefully turn over the phone. On the
bottom is the battery compartment door.
Remove the screw on the door with a
screwdriver and open the door.
2. Install a 9V battery, paying close attention
to the battery polarity. Close the battery
compartment door, and tighten the screw
back in place. Carefully turn the phone over
again.
1. Connect an end of one of the long
telephone line cords to the jack on
the back of the phone labeled LINE
1,2. Connect the other end to the
wall jack(s) labeled 1 & 2. There are
two possibilities for this connection.
• One 2-line RJ14 wall jack.
Connect the other end of the line
cord to the wall jack.
OR
1
NOTE: The backup battery is important because should you experience a
power outage, you will still be able to use the phone.
DESKTOP INSTALLATION

8
STORE IN TIMER TIME SET MEMO REVIEW LOWER
12 34
56 78
9101112
13 14 15 16
BUSY REDIAL FLASH PAUSE TRANSFER CONF CALL
PRIVACY LINE 4
LINE 3
LINE 2
LINE 1
INTERCOM
VOLUME
HEADSET MUTE SPEAKERPHONE HOLD
PAGE
WXYZ 9
MNO 6
DEF 3
#
TUV 8
JKL 5
ABC 2
OPER0
PQRS7
GHI 4
1
TONE*
CAUTION: Use only the ATLINKS USA, Inc. 5-2418 power supply that is
compatible with this unit. Using other power supplies may damage the unit.
2
• Two single RJ11 wall jacks.
Connect the other end of the line cord
to a 2-line adapter (not
provided). Then connect the adapter to
the wall jacks with two short tele-
phone line cords (also not provided).
If you want to connect LINE 3 and 4, use
the same procedure as in step 1.
2. For the handset, connect one end of
the coiled handset cord to the jack on
the side of the base unit. Take the
other end of the cord and plug it into
the jack at the bottom of the handset.
Then place the handset in the cradle.
3. Plug the AC power supply cord into
the jack on the back of the unit labeled
AC 9V. Thread the cord behind the
strain relief to stabilize the cord to
prevent it from disconnecting easily.
Then plug the AC power supply into
an electrical outlet.
4. Follow the steps in “Setting Up Your
Station Address” to continue install-
ing your phone.
3

9
WALL MOUNT INSTALLATION
1. Turn the handset hook 18 º until it clicks
into place.
2. Connect one end of the telephone line
cord to the jack on the back of the
phone labeled LINE 1,2. For full 4-line
use, connect a line cord to the LINE 3,4
jack. Thread the LINE 1,2 line cord
through the hole in the wall mount
bracket. Insert the wall mount bracket
onto the bottom of the base unit by
lining up the tabs, making sure to route
the AC power cord and the LINE 3,4
line cord into the slot at the bottom of
the bracket. Snap it into place. Connect
the LINE 1, and LINE 3,4 line cords to
their respective wall jacks.
3. Hold the phone against the wall plate
(not included) so that the posts on the
wall plate slide into the keyholes on the
wall mount bracket. Slide the phone
down firmly so that it locks securely
into place.
2
STORE IN
1
5
9
13
PAGE
1
3

10
4. For the handset, connect one end of the
coiled handset cord to the jack on the
side of the base unit. Take the other end
of the cord and plug it into the jack at the
bottom of the handset. Then place the
handset in the cradle.
5. Plug the AC power supply cord into the
jack on the back of the unit labeled AC 9V.
Thread the cord behind the strain relief
to stabilize the cord to prevent it from
disconnecting easily. Then plug the AC
power supply into an electrical outlet.
6. Follow the steps in “Setting Up Your
Station Address” to continue installing
your phone.
STORE IN TIMER TIME SET MEMO REVIEW LOWER
12 34
56 78
9101112
13 14 15 16
BUSY REDIAL FLASH PAUSE TRANSFER CONF CALL
PRIVACY LINE 4
LINE 3
LINE 2
LINE 1
INTERCOM
VOLUME
HEADSET MUTE SPEAKERPHONE HOLD
PAGE
WXYZ 9
MNO 6
DEF 3
#
TUV 8
JKL 5
ABC 2
OPER 0
PQRS 7
GHI 4
1
TONE *
4
5
CAUTION: Use only the ATLINKS USA, Inc. 5-2418 power supply that is
compatible with this unit. Using other power supplies may damage the unit.

11
SETTING UPYOUR STATION ADDRESS
Your phone has the ability to be set up as either a 2-9451 (the default), or a 2-
945 . If you have an existing 2-945 system, this phone can be set to be fully
compatible with your system. See “Changing the Phone to a 2-945 Model.”
The display reads Addr- .
1. Enter the station address number you want
to assign ( 1-16) or press the
corresponding memory button. The display
indicates what station you have entered.
2. Press the # key to confirm.The INTERCOM
indicator flashes red as it checks the
system line connections and station
address. If the line cords are connected
properly and the station address is valid,
you will hear a confirmation tone. This
indicates that the station address has been
successfully assigned.
VERY IMPORTANT: In order to have full system operation of your phone
(i.e. intercom, transfer, page, etc.), lines 1 and 2 must be connected and
common to all phones connected to the system. Only other 2-9451 or 2-9450
models are compatible for full system operation. Also, the telephone lines
must be connected before AC power is connected. The phone may not install
properly, otherwise.
STORE IN TIMER TIME SET MEMO REVIEW LOWER
12 34
56 78
9 1 11 12
13 14 15 16
BUSY REDIAL FLASH PAUSE TRANSFER CONF CALL
PRIVACY LINE 4
LINE 3
LINE 2
LINE 1
INTERCOM
VOLUME
HEADSET MUTE SPEAKERPHONE HOLD
WXYZ 9
MNO 6
DEF 3
#
TUV 8
JKL 5
ABC 2
OPER
PQRS 7
GHI 4
1
TONE *
INTERCOM
indicator
12343EXT.
NUMBER
REDIAL
LINE
DATA PORT
TONE

12
NOTE: If you have lines 3 and 4 on your
phone, you must program extension
numbers for correct operation of the
transfer feature. See “Programming the
Extension Number.”
Lines 3 and 4 DO NOT have to be com-
mon for all phones on the system; there-
fore, the system can have a total of up to
34 lines connected.
NOTE: If you hear an error tone, the
station address number you pressed has
already been assigned to another phone
or the line cords are not properly
connected. Check the line cord
connections, or change the station address
if necessary.
3. Push the index cover lock to the left
and lift up the acrylic memory index
cover. Remove the memory index card.
In pencil, write all the user’s names
next to the respective stations on the
memory index card.
4. Replace the memory index card, lower
the index cover back into place, and
push the index cover lock to the right
to secure the cover.
STORE IN TIMER TIME SET MEMO REVIEW LOWER
BUSY REDIAL FLASH PAUSE TRANSFER CONF CALL
PRIVACY LINE 4
LINE 3
LINE 2
LINE 1
INTERCOM
VOLUME
HEADSET MUTE SPEAKERPHONE HOLD
WXYZ 9
MNO 6
DEF 3
#
TUV 8
JKL 5
ABC 2
OPER 0
PQRS 7
GHI 4
1
TONE *
12 34
56 78
9101112
13 14 15 16
Index
cover
lock
Memory
index
card Memory
index
cover

13
CHANGING THE PHONE
TO A2-9450 MODEL
This phone can also be set up to be
compatible with an existing 2-945
system.
1. Press PROGRAM, which is under
the acrylic memory index cover
and memory index card.
2. Press .
3. Press the # key to confirm. The
display reads Addr- .
4. Enter the station address number
you want to assign ( 1-16) or press
the corresponding memory button.
The display indicates what station
you have entered.
5. Press the # key to confirm.The
INTERCOM indicator flashes red
as it checks the system line
connections and station address.
If the line cords are connected
properly and the station address
is valid, you will hear a
confirmation tone. This indicates
that the station address has been
successfully assigned.
STORE IN TIMER TIME SET MEMO REVIEW LOWER
BUSY REDIAL FLASH PAUSE TRANSFER CONF CALL
PRIVACY LINE 4
LINE 3
LINE 2
LINE 1
INTERCOM
VOLUME
HEADSET MUTE SPEAKERPHONE HOLD
PAGE
WXYZ 9
MNO 6
DEF 3
#
TUV 8
JKL 5
ABC 2
OPER 0
PQRS 7
GHI 4
1
TONE *
12 34
56 78
9101112
13 14 15 16
PROGRAM
button
INTERCOM
indicator
NOTE : If you program the 2-
9451 as a 2-9450, the Page
Group feature will not be
available. Line 3 and line 4 must
be common for all phones on
the system.

14
SYSTEM VERIFICATION
The following procedures should be used to test the system’s
configuration and identify possible line connection errors. The phone must
be connected to the AC power outlet, lines 1 and 2 must be connected to
the LINE 1,2 jack, and the phone must be programmed with a station
address number.
OTHER STATIONS
1. Press LINE 1.
2. Look at all the other stations. If they all indicate line 1 is being used, the
connection is correct.
OR
1. Press the INTERCOM button. The display reads INT- and the INTERCOM
indicator comes on.
2. Enter a station address to check by using the keypad. The display
indicates what station you have entered. If the station you entered is
connected to the system, a paging sound will be heard at the station
you are calling and the INTERCOM indicator will flash red. If the station
is not connected to the system, you will hear an error tone, and inter-
com will be cancelled.
YOUR STATION
1. Press REVIEW.
2. Press INTERCOM. The display will read Addr- with the two-digit station
address ( 1-16).
NOTE: To change the station address, see “Changing a Station Address.”

15
CLOCK SETUP
PROGRAMMING THE HOUR FORMAT
The clock is capable of being set to a 12- or 24-hour format. The default is
12-hour mode.
1. Press PROGRAM.
2. Press TIME SET.
3. Press for 12-hour mode, or 1 for 24-hour mode.
4. Press # to confirm.
SETTING THE TIME
1. Press TIME SET.
2. Enter the 4-digit time. For instance, in 12-hour mode, 9: a.m. would
be 9 .
HEADSET
An optional headset can be used as an alterna-
tive to using the handset, and is especially useful
for long calls. Contact Hello-Direct, Plantronics,
or your local telephone products dealer for the
availability of a compatible headset.
Connect the coiled headset cord to the headset
jack on the bottom of the base unit.
When the headset is not in use, simply press
the HEADSET button to turn off headset
mode and return to normal handset or
speakerphone mode.
CAUTION: Use only an UL registered headset. Using a
non-registered headset may damage the unit.
Headset
jack

16
BASIC OPERATION
Your phone provides the convenience of accessing 4 separate telephone
lines, each obtained from the telephone company and each having its own
phone number. This is generally applicable to small offices. It provides for
16 telephones (or stations) to share multiple lines. Each station is
interconnected to all others by an intercom.
MAKING OUTSIDE CALLS
USING THE HANDSET
1. Pick up the handset and the phone will select an open line.
2. Wait for a dial tone.
3. Dial a phone number.
4. Hang up the handset when finished.
USING THE SPEAKERPHONE
1. Press the SPEAKERPHONE button and the phone will select an open line.
2. Wait for a dial tone.
3. Dial a phone number.
4. Press SPEAKERPHONE when finished.
NOTE: Only one-way conversation is possible in speakerphone mode. When
you are speaking, you are transmitting. When you are listening, you are
receiving. You can’t do both at the same time. The phone will automatically
switch between transmitting and receiving depending on the level of the voice
or the room noise picked up by the speakerphone mic.

17
USING THE HEADSET
1. Press the HEADSET button. The HEADSET indicator blinks.
2. Press the line you want.
3. Wait for a dial tone.
4. Dial a phone number.
5. Press HEADSET to turn it off.
NOTE: If the headset is not connected, an error tone is heard when the
HEADSET button is pressed.
RECEIVING INCOMING CALLS
USING THE HANDSET
When the phone rings, the corresponding line’s indicator flashes rapidly.
1. Pick up the handset. The line is automatically selected.
2. When you are finished, hang up the handset.
USING THE SPEAKERPHONE
When the phone rings, the corresponding line’s indicator flashes rapidly.
1. Press the SPEAKERPHONE button. The speakerphone comes on
automatically and selects a line.
2. When you are finished, press SPEAKERPHONE.

18
USING THE HEADSET
1. When the phone rings, the corresponding line’s indicator flashes rapidly.
2. Press the line button. If the headset mode is not on, you must first press
HEADSET. The HEADSET indicator blinks.
3. When you are finished, press the HEADSET.
NOTE: Whether you are making or receiving a call, the caller will be
disconnected if you press another line without putting the call on hold first.
SWITCHING BETWEEN USING THE SPEAKERPHONE, HANDSET, AND HEADSET
To switch to the speakerphone, press SPEAKERPHONE. The speakerphone
indicator will come on.
To switch to the handset, pick up the handset. The speakerphone or
headset will go off.
To switch to the headset, press HEADSET. The headset indicator will
come on.
TIMER
During a phone conversation, a call will be timed. The call time and timer
symbol show on the display. When finished, the total time of the call stays
on the display for 15 seconds. To review the timer once it has disappeared
from the display, press the TIMER button. To review the call timer for all 4
lines, continue pressing TIMER.

19
MUTE
Use the MUTE button to interrupt a phone conversation to talk privately
with someone else in the room. A conversation can be muted with
speakerphone, handset, or headset use.
1. Press MUTE to activate the mute feature. The mute indicator will
come on.
2. Press MUTE again to turn it off.
NOTE: Switching from speakerphone to handset or headset cancels mute.
DONOT DISTURB
This feature can be set at individual telephones to disable (silence) an
incoming ring signal, intercom, or page. To program the duration of Do
Not Disturb, see “Adjusting Do Not Disturb.”
1. While the phone is not in use, press PRIVACY. The indicator blinks and the
display shows, in hours, how long the ringer will be disabled. When there
is an incoming call or an intercom call, the status indicators will function
as normal but no ringing or voice announcements will be heard.
2. To cancel, press PRIVACY again.
NOTE: To override Do Not Disturb, see “Intercom.” Do Not Disturb is
automatically cancelled when you place or answer a call.

20
PLACING ACALL ON HOLD
1. Press HOLD. The indicator for the line on hold flashes green.
2. Hang up or press another line button.
The phone emits a beep every 3 seconds as a reminder. At the other
stations, the indicator will blink red but no beep will be heard.
NOTE: If you put a call on HOLD while in PRIVACY mode, no one but you
can access the line on hold. Anyone trying to access the line will receive an
error tone.
PICKING UPACALL ON HOLD
1. Lift the handset, or press SPEAKERPHONE or HEADSET.
2. Press the line on hold.
NOTE: The call on hold can be picked up at any station using this procedure.
FLASH
Use the FLASH button to activate custom calling services such as call waiting
or call transfer, which are available through your local phone company.
TEMPORARY TONE
If you have pulse (rotary) service, and want to access customer calling
services that require tone dialing (such as getting information from a local
bank), you can use this feature.
• Press the TONE button ( * ) after you have connected to the customer
calling service to enable tone dialing.
When you hang up, the phone automatically resumes pulse dialing.
TIP: Temporary Tone can also be used while storing numbers in memory by
pressing TONE ( * ) at the necessary point in the storage sequence.
HOLD