Genesys 400 Series Service manual

400 Series IP Phones
Administrator's Guide
Version 2.2.16
(for PureEngage)

2 Administrator’s Guide Version 2.2.16
The information contained herein is proprietary and confidential and cannot be disclosed or
duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc.
Copyright © 2018 Genesys Telecommunications Laboratories, Inc. All rights reserved.
About Genesys
Genesys powers 25 billion of the world's best customer experiences each year. Our
success comes from connecting employee and customer conversations on any channel,
every day. Over 10,000 companies in 100+ countries trust our #1 customer experience
platform to drive great business outcomes and create lasting relationships. Combining
the best of technology and human ingenuity, we build solutions that mirror natural
communication and work the way you think. Our industry-leading solutions foster true
omnichannel engagement, performing equally well across all channels, on-premise and
in the cloud. Experience communication as it should be: fluid, instinctive and profoundly
empowering. Go to www.genesys.com for more information.
Each product has its own documentation for online viewing at the Genesys
Documentation website or on the Documentation Library DVD, which is available from
Genesys upon request. For more information, contact your sales representative.
Notice
Although reasonable effort is made to ensure that the information in this document is
complete and accurate at the time of release, Genesys Telecommunications
Laboratories, Inc. cannot assume responsibility for any existing errors. Changes and/or
corrections to the information contained in this document may be incorporated in future
versions.
Your Responsibility for Your System’s Security
You are responsible for the security of your system. Product administration to prevent
unauthorized use is your responsibility. Your system administrator should read all
documents provided with this product to fully understand the features available that
reduce your risk of incurring charges for unlicensed use of Genesys products.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys
Telecommunications Laboratories, Inc. All other company names and logos may be
trademarks or registered trademarks of their respective holders. © 2018 Genesys
Telecommunications Laboratories, Inc. All rights reserved.
Technical Support from VARs
If you have purchased support from a value-added reseller (VAR), please contact the
VAR for technical support.
Ordering and Licensing Information
Complete information on ordering and licensing Genesys products can be found in the
Genesys Licensing Guide .
Released by: Genesys Telecommunications Laboratories, Inc.
http://www.genesys.com/
Document Version : 400_IP_Phone_Administrator’s_Guide _12-2018_2.2.161.00

Administrator’s Guide Contents
Genesys 400 Series IP Phones 3
Table of Contents
1Introduction....................................................................................................... 18
Configuration Tools................................................................................................ 19
2IP Phone User Interface ................................................................................... 20
2.1 Accessing the Administration Menu ..................................................................... 20
2.2 Changing Display Language ................................................................................ 21
3Web Interface.................................................................................................... 22
3.1 Accessing Web Interface ..................................................................................... 22
3.2 Getting Started with the Web ............................................................................... 23
3.3 Configuring the Web Interface's Port .................................................................... 24
3.4 Configuring User Login Credentials ...................................................................... 24
4Configuration File............................................................................................. 26
4.1 Introduction .......................................................................................................... 26
4.2 File Syntax ........................................................................................................... 26
4.3 Linking Multiple Files ............................................................................................ 26
4.4 Downloading the Configuration File from the Phone............................................. 27
4.5 Creating Configuration Files using VoIProvision Utility ......................................... 27
4.5.1 Configuration File Format ....................................................................................... 27
4.5.2 Global Configuration File ........................................................................................ 27
4.5.3 VoIProvision Utility Overview .................................................................................. 28
4.5.4 CSV File .................................................................................................................. 28
4.5.5 Template File .......................................................................................................... 28
4.5.6 Generated Configuration Files ................................................................................ 28
4.5.7 Starting the VoIProvision Utility .............................................................................. 29
4.5.8 Usage ...................................................................................................................... 29
4.6 Using the Encryption Tool .................................................................................... 29
4.6.1 Encrypting Configuration Files ................................................................................ 29
4.6.2 Encrypting Passwords in the Configuration File ..................................................... 30
Automatic Provisioning.......................................................................................... 32
5Introduction....................................................................................................... 34
6Updating the Configuration File Manually...................................................... 36
7Setting up Network for Auto Provisioning ..................................................... 38
8Obtaining Firmware and Configuration Files................................................. 40
8.1 Provisioning Hunt Order ....................................................................................... 40
8.2 Dynamic URL Provisioning ................................................................................... 40
8.2.1 Provisioning using DHCP Option 160 ..................................................................... 43
8.2.2 Technician's Digit Key Code ................................................................................... 44
8.2.3 Provisioning using DHCP Option 66/67 .................................................................. 45
8.2.4 Provisioning using DHCP Option 43 ....................................................................... 45
8.2.5 Provisioning using the User-Class Option .............................................................. 46
8.2.6 SIP SUBSCRIBE and NOTIFY Messages.............................................................. 55
8.2.7 Hardcoded Domain Name for Provisioning Server ................................................. 57
8.2.8 Cached Address of Last Provisioning Server Used ................................................ 57
8.3 Static URL Provisioning ....................................................................................... 58

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4 Administrator’s Guide Version 2.2.16
Quick Setup............................................................................................................. 60
9Quick Setup....................................................................................................... 62
Networking.............................................................................................................. 64
10 Introduction....................................................................................................... 66
11 Configuring Date and Time Manually ............................................................. 68
11.1 Configuring Daylight Saving Time ........................................................................ 69
11.2 Configuring the NTP Server ................................................................................. 72
11.3 Configuring NTP Server via DHCP ....................................................................... 74
12 Configuring IP Network Settings..................................................................... 76
12.1 Configuring Static IP Address .............................................................................. 76
12.1.1 Configuring Static IP Address on the Phone .......................................................... 76
12.1.2 Configuring IP Network Settings ............................................................................. 77
12.2 Configuring Partial DHCP..................................................................................... 79
13 Configuring LAN and PC Port Settings .......................................................... 82
14 Configuring VLAN Settings ............................................................................. 84
14.1 Configuring Manual or Automatic VLAN Assignment ............................................ 85
14.1.1 Configuring Manual VLAN Assignment to the Phone ............................................. 85
14.1.2 Configuring Automatic VLAN Assignment to the IP Phone .................................... 85
14.1.3 Configuring VLAN via DHCP Provisioning Path ..................................................... 85
VoIP Settings........................................................................................................... 86
15 Configuring SIP Settings ................................................................................. 88
15.1 Configuring General SIP Settings ......................................................................... 88
15.2 Configuring Proxy and Registration ...................................................................... 93
15.2.1 Configuring Proxy Redundancy .............................................................................. 96
15.2.2 Device Registration Failover/Failback .................................................................... 99
15.3 Configuring a Line .............................................................................................. 101
15.4 Configuring Shared Call Appearance ................................................................. 102
15.5 Configuring SIP Timers ...................................................................................... 103
15.6 Configuring SIP QoS .......................................................................................... 105
15.7 Configuring SIP Reject Code ............................................................................. 106
16 Configuring Dialing........................................................................................ 108
16.1 Configuring Voice Dialing through VocaNOM ..................................................... 108
16.2 Configuring General Dialing Parameters ............................................................ 109
16.3 Configuring Auto Redial ..................................................................................... 111
16.4 Configuring Dial Tones ....................................................................................... 112
16.5 Configuring DTMF .............................................................................................. 114
16.6 Configuring Digit Maps and Dial Plans ............................................................... 115
16.7 Configuring Headset LED to Stay On ................................................................. 117
16.8 Configuring Default Audio Device....................................................................... 118
17 Configuring Ring Tones................................................................................. 119
17.1 Configuring Distinctive Ring Tones .................................................................... 119
17.1.1 Example of Configuring a Distinctive Ring............................................................ 120
17.2 Configuring CPT Regional Settings .................................................................... 121

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Genesys 400 Series IP Phones 5
17.3 Uploading Ring Tones ........................................................................................ 123
17.4 Configuring Beeps to Headsets when a Call Comes in to a Call Center ............. 124
17.5 Configuring the Phone to play Fast Busy Tone if Automatically Disconnected
on Remote Side...................................................................................................125
18 Configuring Media Settings........................................................................... 127
18.1 Configuring Media Streaming ............................................................................. 127
18.2 Configuring RTP Port Range and Payload Type ................................................ 128
18.3 Configuring RTP QoS ........................................................................................ 129
18.4 Configuring Codecs............................................................................................ 130
19 Configuring Voice Settings............................................................................ 133
19.1 Configuring Gain Control .................................................................................... 133
19.2 Configuring Jitter Buffer ..................................................................................... 133
19.3 Configuring Silence Compression ...................................................................... 134
19.4 Configuring Noise Reduction .............................................................................. 135
19.5 Configuring Echo Cancellation ........................................................................... 136
20 Configuring Extension Lines......................................................................... 137
20.1 On the Phone ..................................................................................................... 137
20.2 Using the Web Interface and Configuration File ................................................. 138
21 Configuring Supplementary Services........................................................... 141
21.1 Selecting the Application Server......................................................................... 141
21.2 Configuring Call Waiting ..................................................................................... 142
21.3 Configuring Call Forwarding ............................................................................... 143
21.4 Configuring a Conference .................................................................................. 145
21.5 Allowing the Initiator to Drop out of a Conference .............................................. 145
21.6 Configuring Automatic Dialing ............................................................................ 146
21.7 Configuring Automatic Answer ........................................................................... 146
21.8 Configuring Do Not Disturb (DnD) ...................................................................... 149
21.9 Configuring Call Pick Up .................................................................................... 150
21.10Configuring Message Waiting Indication ............................................................ 151
21.11Configuring Busy Lamp Field ............................................................................. 152
21.12Configuring Advice of Charge ............................................................................ 154
21.13Configuring a Tone to Alert to Long Hold ........................................................... 154
21.14Disabling the HOLD Key .................................................................................... 156
21.15Configuring Onhook Disconnect when Held ....................................................... 156
21.16Configuring Ringing on the Default Audio Device ............................................... 157
21.17Allowing an Incoming Call when the Phone is Locked ........................................ 158
21.18Allowing Call Center Agents to Record Welcome Greetings ............................... 158
21.19Enabling the Electronic Hook Switch .................................................................. 159
21.20Disabling the Hard Mute Key on the Phone ........................................................ 160
21.21Configuring Attended and Semi-Attended Call Transfer ..................................... 161
21.22Configuring Blind Transfer.................................................................................. 161
21.23Creating a Speed Dial File for Configuration File ................................................ 162
22 Configuring Volume Levels........................................................................... 163
22.1 Configuring Gain Control .................................................................................... 163

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6 Administrator’s Guide Version 2.2.16
22.2 Configuring Tone Volume .................................................................................. 166
22.3 Configuring Ringer Volume ................................................................................ 167
22.4 Configuring Speaker Volume ............................................................................. 168
22.5 Configuring Handset Volume ............................................................................. 171
22.6 Configuring Headset Volume ............................................................................. 173
Advanced Phone Settings.................................................................................... 176
23 Configuring the Phone Directory.................................................................. 177
23.1 Configuring the Corporate Directory ................................................................... 177
23.1.1 Configuring the LDAP-based Corporate Directory ............................................... 177
23.1.2 Loading a Text-based Corporate Directory File .................................................... 179
23.2 Modifying the Local Phone Directory .................................................................. 181
24 Configuring Keys............................................................................................ 183
24.1 Configuring Function Keys ................................................................................. 183
24.1.1 440HD Phone ....................................................................................................... 183
24.1.2 Configuring Additional Function Keys ................................................................... 184
24.2 Configuring Programmable Keys........................................................................ 185
24.2.1 440HD Phones ...................................................................................................... 185
24.3 Configuring Speed Dials .................................................................................... 188
24.3.1 420HD and 405/405HD Phone Models ................................................................ 188
24.3.2 Deleting Speed Dials ............................................................................................ 190
24.3.3 Saving Configured Speed Dials ............................................................................ 190
24.3.4 Creating a Speed Dial File for the Configuration File ........................................... 191
24.4 Configuring Softkeys .......................................................................................... 192
24.4.1 Configuring Programmable Softkeys (PSK) ......................................................... 195
24.5 Configuring Navigation Control Button Positions ................................................ 196
24.5.1 Saving Configured Keys ....................................................................................... 197
24.5.2 Loading Saved Keys to Phones ............................................................................ 197
25 Disabling Hard Keys and Softkeys ............................................................... 198
26 Configuring Paging........................................................................................ 200
26.1 Configuring a Key for Paging using the Web Interface ....................................... 200
26.1.1 Configuring Barge-in ............................................................................................. 201
26.2 Configuring Paging Using the Configuration File ................................................ 202
27 Configuring Feature Key Synchronization................................................... 205
Security.................................................................................................................. 207
28 Implementing X.509 Authentication.............................................................. 209
28.1 Factory-Set Certificates and AudioCodes Trusted Root CA ............................... 209
28.2 User-Generated Certificates ............................................................................... 210
28.3 External Trusted Root CAs ................................................................................. 211
29 Loading a Certificate...................................................................................... 213
29.1 Loading the Trusted Root CA Certificate to the Phone ....................................... 213
29.1.1 Loading Trusted Root CA Certificate Using Configuration File ............................ 213
29.2 Loading the Client Certificate to the Phone ........................................................ 214
29.2.1 Loading the Client Certificate to the Phone using the configuration file ............... 214
29.2.2 Enabling Server-side Authentication (Mutual Authentication) .............................. 215
29.3 Generating a Certificate Signing Request .......................................................... 216

Administrator’s Guide Contents
Genesys 400 Series IP Phones 7
29.4 Using Previously Loaded Certificates ................................................................. 217
30 Configuring SIP TLS....................................................................................... 219
30.1 Configuring TLS ................................................................................................. 219
30.1.1 Configuring SIP TLS using the Web Interface ...................................................... 219
31 Configuring 802.1x......................................................................................... 221
31.1 Configuring 802.1x in the Phone Screen ............................................................ 221
31.1.1 Configuring EAP-MD5 Mode ................................................................................ 222
31.1.2 Configuring EAP-TLS Mode ................................................................................. 222
31.2 Configuring 802.1x Using Web and Configuration File ....................................... 222
31.2.1 Configuring EAP MD5 Mode ................................................................................. 222
31.2.2 Configuring EAP TLS Mode .................................................................................. 223
32 Configuring SRTP........................................................................................... 225
33 Configuring HTTP/S ....................................................................................... 228
34 Logging into a Remote HTTP/S Server from the Phone*9 .......................... 230
35 Securing the Web Interface using HTTP/S................................................... 232
35.1 Provisioning ....................................................................................................... 232
36 MAC-Based Authentication ........................................................................... 234
Maintenance.......................................................................................................... 236
37 Changing Administrator Login Credentials ................................................. 237
38 Restarting Phones.......................................................................................... 239
38.1 Restarting from the Phone ................................................................................. 239
38.2 Restarting the Phone using the Web Interface ................................................... 240
39 Restoring Phone Defaults.............................................................................. 241
39.1 Restoring Factory Defaults from the Phone's Screen ......................................... 241
39.2 Restoring Factory Defaults using the Web Interface........................................... 242
Status and Monitoring.......................................................................................... 244
40 Determining Network Status.......................................................................... 245
40.1 Determining LAN Status ..................................................................................... 245
40.2 Determining Port Status ..................................................................................... 245
40.3 Determining 802.1x Status ................................................................................. 245
41 Determining VoIP Status................................................................................ 248
41.1 Determining Phone Status ................................................................................. 248
41.2 Determining Line Status ..................................................................................... 248
41.3 Determining Memory Status ............................................................................... 249
41.4 Viewing Current Call Information ........................................................................ 250
42 Viewing Call History....................................................................................... 252
43 Accessing System Information..................................................................... 254
43.1 Accessing Phone Firmware Version ................................................................... 254
43.1.1 Accessing Firmware Version using the Web Interface ......................................... 254
43.1.2 Accessing Firmware Version from the Phone's Screen ....................................... 254
43.2 Viewing Phone Firmware Release Information ................................................... 255

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8 Administrator’s Guide Version 2.2.16
43.2.1 Viewing Firmware Release Information in the Web Interface............................... 255
43.2.2 Viewing Firmware Release Information on the Phone ......................................... 256
44 Monitoring Quality of Experience ................................................................. 258
44.1 Configuring Remote Voice Quality Monitoring .................................................... 258
44.1.1 Configuring RTCP Extended Report ..................................................................... 258
44.1.2 Configuring Voice Quality Monitoring ................................................................... 259
Diagnostics and Troubleshooting....................................................................... 261
45 Diagnosing Phone Hardware......................................................................... 262
45.1 Testing Keypad and Hook .................................................................................. 263
45.2 Testing Handset ................................................................................................. 264
45.3 Testing the Headset ........................................................................................... 264
45.4 Testing Hands Free............................................................................................ 264
46 Recovering Firmware..................................................................................... 266
47 Configuring System Logging (Syslog) ......................................................... 268
47.1.1 Analyzing and Debugging Traffic using Regular Syslog ....................................... 268
47.1.2 Analyzing and Debugging Traffic using 'Lightweight Syslog' ................................ 270
48 Viewing Error Messages Displayed in the Phone Screen........................... 271
49 Debugging using Packet Recording Parameters......................................... 273
50 Creating a Crash Dump File........................................................................... 275
51 Configuring Port Mirroring ............................................................................ 277
52 Enabling Tracing ............................................................................................ 279
Appendices ........................................................................................................... 282
AConfiguring Phones in Server-Specific Deployments ......................................... 283
A.1 BroadSoft's BroadWorks ....................................................................................... 283
A.2 Asterisk, Coral and Metaswitch ............................................................................ 299
A.3 Genesys SIP Server for Contact Centers ............................................................. 299
BConfiguring Automatic Call Distribution (ACD) ................................................... 314
B.1 Softkey Display and Command Menu Options ..................................................... 318
CRecovering Genesys’ IP Phone ......................................................................... 319
C.1 Identifying that the Phone is in Recovery Mode ................................................... 319
C.2 Verifying that the Phone is in Recovery Mode ...................................................... 319
C.3 Recovering the Phone .......................................................................................... 321
C.4 Verifying that the Phone is Downloading the Image File ...................................... 323
DDeploying Genesys IP Phones - Use Case ........................................................ 326
D.1 Preparing Configuration (cfg) Files for the Enterprise Customer ......................... 326
D.2 Preparing the DHCP Server to Automatically Provision Phones .......................... 330
D.3 Making Sure Phones are Correctly Provisioned ................................................... 330
ESupported SIP RFCs and Headers .................................................................... 332
E.1 SIP Compliance Tables ........................................................................................ 334
FParameters Requiring Reload / Reboot .............................................................. 338
GSpecifications ..................................................................................................... 340
HRTCP-XR Parameters ........................................................................................ 344
IExample SIP - PUBLISH Message ..................................................................... 346

Administrator’s Guide Contents
Genesys 400 Series IP Phones 9
List of Figures
Figure 2-1: Language ............................................................................................................................ 21
Figure 3-1: Web Interface Login ............................................................................................................ 22
Figure 3-2: Web Interface Areas ........................................................................................................... 23
Figure 3-3: User Account ....................................................................................................................... 24
Figure 6-1: Configuration File (430 HD) ................................................................................................ 36
Figure 6-2: Load New Configuration File ............................................................................................... 36
Figure 8-1: Automatic Provisioning – Dynamic URL ............................................................................. 40
Figure 8-2: Automatic Provisioning - DHCP Option 160 ....................................................................... 43
Figure 8-3: Provisioning using DHCP Option 43 in the DHCP Server .................................................. 46
Figure 8-4: DHCP Options Assigned to IPv4 Addresses ...................................................................... 47
Figure 8-5: Defining User Classes ......................................................................................................... 47
Figure 8-6: DHCP User Classes ............................................................................................................ 47
Figure 8-7: New Class ........................................................................................................................... 49
Figure 8-8: Packet Bytes Window ......................................................................................................... 49
Figure 8-9: DHCP User Classes ............................................................................................................ 50
Figure 8-10: Set Predefined Options ..................................................................................................... 50
Figure 8-11: Predefined Options and Values ........................................................................................ 51
Figure 8-12: Option Type – Add AudioCodes 160 Option ..................................................................... 51
Figure 8-13: Predefined Options and Values – Add OVOC Server Location ........................................ 52
Figure 8-14: 'Scope Leased' Folder - Configure Options ...................................................................... 52
Figure 8-15: Configure Options 1 .......................................................................................................... 53
Figure 8-16: Configure Options 2 .......................................................................................................... 53
Figure 8-17: Server Options .................................................................................................................. 54
Figure 8-18: Three Scope Options Created .......................................................................................... 54
Figure 8-19: Automatic Provisioning – Static URL ................................................................................ 58
Figure 9-1: Quick Setup ......................................................................................................................... 62
Figure 11-1: Date and Time ................................................................................................................... 68
Figure 11-2: NTP & Time Settings ......................................................................................................... 69
Figure 11-3: Daylight Saving Time ........................................................................................................ 69
Figure 11-4: NTP & Time Settings ......................................................................................................... 72
Figure 11-5: NTP and Time Settings ..................................................................................................... 74
Figure 12-1: Network Settings ............................................................................................................... 77
Figure 13-1: Network Settings - Port Mode ........................................................................................... 82
Figure 14-1: Network Settings - VLAN Settings .................................................................................... 84
Figure 15-1: Signaling Protocols- SIP General...................................................................................... 88
Figure 15-2: Web Interface - SIP Proxy and Registrar .......................................................................... 93
Figure 15-3: Proxy Redundancy ............................................................................................................ 96
Figure 15-4: Line Settings.................................................................................................................... 101
Figure 15-5: Line Settings.................................................................................................................... 101
Figure 15-6: Shared Call Appearance ................................................................................................. 102
Figure 15-7: Signaling Protocols - SIP Timers .................................................................................... 103
Figure 15-8: Quality of Service ............................................................................................................ 105
Figure 15-9: General Parameters - Reject Code ................................................................................. 106
Figure 16-1: Web Interface - VocaNOM .............................................................................................. 108
Figure 16-2: Web Interface Dialing ...................................................................................................... 109
Figure 16-3: Automatic Redial On Busy .............................................................................................. 111
Figure 16-4: Dialing Page - Tones ....................................................................................................... 112
Figure 16-5: Services Page - Tones .................................................................................................... 112
Figure 16-6: DTMF Transport Mode .................................................................................................... 114
Figure 16-7: Digit Map and Dial Plan ................................................................................................... 115
Figure 16-8: Default Audio Device ....................................................................................................... 118
Figure 17-1: Distinctive Ringing ........................................................................................................... 119
Figure 17-2: Distinctive Ringing ........................................................................................................... 120
Figure 17-3: Example of the Alert-Info Header .................................................................................... 120
Figure 17-4: Tones - Regional Settings ............................................................................................... 121
Figure 17-5: Upload Ringing Tone ...................................................................................................... 123
Figure 18-1: Media Streaming ............................................................................................................. 128
Figure 18-2: Quality of Service ............................................................................................................ 129

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10 Administrator’s Guide Version 2.2.16
Figure 18-3: Media Streaming - Codecs .............................................................................................. 130
Figure 18-4: Media Streaming - Codecs .............................................................................................. 131
Figure 19-1: Voice – Jitter Buffer ......................................................................................................... 133
Figure 19-2: Voice - Silence Compression .......................................................................................... 134
Figure 19-3: Voice - Noise Reduction .................................................................................................. 135
Figure 20-1: Line Settings.................................................................................................................... 138
Figure 21-1: Services ........................................................................................................................... 141
Figure 21-2: Services - Call Waiting .................................................................................................... 142
Figure 21-3: Services - Call Forward ................................................................................................... 143
Figure 21-4: Services - Conference ..................................................................................................... 145
Figure 21-5: Dialing - Automatic Dialing .............................................................................................. 146
Figure 21-6: Services - DnD ................................................................................................................ 149
Figure 21-7: Services - BLF Support - Call Pick Up ............................................................................ 150
Figure 21-8: Services - BLF ................................................................................................................. 152
Figure 22-1: Voice - Gain Control ........................................................................................................ 163
Figure 23-1: LDAP ............................................................................................................................... 177
Figure 23-2: Corporate Directory ......................................................................................................... 180
Figure 23-3: Directory - Add Contact ................................................................................................... 181
Figure 24-1: 440HD Phone Personal Settings - Function Keys .......................................................... 183
Figure 24-2: Programmable Keys (440HD Phones) ............................................................................ 185
Figure 24-3: Line Settings.................................................................................................................... 186
Figure 24-4: Programmable Keys ........................................................................................................ 187
Figure 26-1: Services – Enable Paging ............................................................................................... 200
Figure 26-2: Enable Barge-in .............................................................................................................. 201
Figure 28-1: Certificate ........................................................................................................................ 211
Figure 29-1: Root CA Certificate ......................................................................................................... 213
Figure 29-2: Client Certificate .............................................................................................................. 214
Figure 29-3: Certificate Signing Request ............................................................................................. 216
Figure 30-1: Signaling Protocols - SIP General .................................................................................. 219
Figure 31-1: Web Interface –801.1X Settings - EAP-MD5 .................................................................. 222
Figure 31-2: Web Interface –801.1X Settings - EAP-TLS ................................................................... 223
Figure 32-1: SRTP ............................................................................................................................... 225
Figure 35-1: Securing Web Interface Management with HTTP/S ....................................................... 232
Figure 35-2: Automatic Provisioning .................................................................................................... 233
Figure 37-1Users – Administrator Account .......................................................................................... 237
Figure 38-1: Restart System ................................................................................................................ 240
Figure 38-2: Confirmation Box ............................................................................................................. 240
Figure 39-1: Restore Defaults ............................................................................................................. 242
Figure 39-2: Confirmation to Restore Defaults .................................................................................... 242
Figure 40-1: LAN Information .............................................................................................................. 245
Figure 40-2: Port Mode Status ............................................................................................................ 245
Figure 40-3: 802.1X Status .................................................................................................................. 245
Figure 41-1: VoIP Status - Phone Status ............................................................................................ 248
Figure 41-2: Line Status ...................................................................................................................... 248
Figure 41-3: Memory Status ................................................................................................................ 249
Figure 41-4: Memory Status – Linux meminfo Command – Displayed Information ............................ 250
Figure 41-5: Web Interface –Line 1 Call Information ........................................................................... 250
Figure 42-1: Call History ...................................................................................................................... 252
Figure 43-1: System Information–Firmware Version ........................................................................... 254
Figure 43-2: System Information – Release Information ..................................................................... 255
Figure 44-1: Media Streaming - RTCP-XR .......................................................................................... 258
Figure 45-1: Diagnostic Tests Displayed in Phone LCD ..................................................................... 262
Figure 45-2: Keypad and Hook Test– On-Hook (e.g., 440HD) ........................................................... 263
Figure 45-3: Keypad Test – Off-Hook (e.g., 440HD) ........................................................................... 263
Figure 47-1: Web Interface –System Logging ..................................................................................... 268
Figure 49-1: Recording ........................................................................................................................ 273
Figure 50-1: Crash Dump .................................................................................................................... 275
Figure 51-1: Web Interface –Port Mirroring ......................................................................................... 277
Figure 52-1: Tracing System Key Behavior ......................................................................................... 279
Figure A-1: BLF Configuration in a BroadSoft Environment ................................................................ 284