Genesys Interaction SIP Station II User manual

©2018 Genesys. All rights reserved.
Interaction SIP Station® II
Quick Reference Guide
These instructions describe how to use
the Interacti on SIP Stati on II to manage
incoming and outgoing calls.
Device Components
The diagram below highlights the
Interaction SI P Stati on II control s.
1 Mute
2 Status LED
3 Pick Up/Disconnect ( )
4 Volume Down
5 Volume Up
6 Headset Jack
7 PoE LAN Port
8 PC Port
During a call
This section describes tasks you can
perform when engaged in a call.
Other tasks
This section describes tasks you can
perform when not currently engaged in
a call.
Task Key Sequence
Decrease caller volume Volume Down
Disconnect a call
Mute a call Mute
Pick up an alerting call
Increase caller volume Volume Up
Task Key Sequence
Decrease ringer volume Volume Down
Increase ringer volume Volume Up

©2018 Genesys. All rights reserved.
Interaction SIP Station® II
Quick Reference Guide
LED device status
The LED display changes color to indicatethe current status of the devi c e.
The chart below lists the Startup LED state and corresponding color.
The chartbelow lists theActive Call LED state and corresponding color.
Color State Description
Orange Solid The d e vice is downloading firmware.
Orange Bl i nking The d e vice is applying firmware.
Blue Bl i nking The de vice i s cu rrently re gisterin g.
Blue Solid The de vice i s powered on, properly re gistere d, and ready to re ceive or ma ke calls.
Color State Description
Red Bl i nking A cal l is alerting and a waiting pickup.
Blue Bl i nking The de vice i s currently connected to a call.
Red Solid The d e vice a udio is muted.