Gestetner 2212 User manual

153
3. Troubleshooting
If Your Machine Does Not Operate as You
Want
General
Machine Status Problem/Cause Action
Please wait. A message appears when
youturnontheoperation
switch or change the toner
bottle.
Wait for the machine.
Cannot detect original size. Improper original is
placed. ⇒p.20 “Sizes diffi-
cult to detect”
Place a custom size original on the
exposure glass. ⇒p.31 “Placing
Originals on the Exposure Glass”
Input the horizontal and vertical
size of the custom original. ⇒p.31
“Placing Originals on the Exposure
Glass”
Select paper manually, not with
Auto Paper Select mode.
Do not use Auto Reduce/Enlarge
mode.
Original is not placed. Place your originals.
Check original orientation. There is no copy paper that
is in the same direction as
the originals.
Place the original in the same direc-
tion as the copy paper.
Check paper size. Improper paper size is set. If you press the {
{{
{
Start
}
}}
}key, copy
will start onto the selected paper.
Rotate Sort is not available
with this image size.
Asizeofpaperforwhich
Rotate Sort is not available
is selected.
Select the proper paper size. ⇒p.47
“Sort”
It is over stapling capacity. The number of sheets per
set is over the staple capac-
ity.
Check the stapler capacity. ⇒p.51
“Staple”
Cannot staple paper of this
size.
The Staple function cannot
be used with paper size se-
lected.
Select a paper size that can be used
in Staple mode. ⇒p.51 “Staple”
Duplex is not avilable with
this paper size.
A paper size not available
in Duplex mode has been
selected.
Select the proper paper size. ⇒p.88
“Duplex”
Maximum number of sets
is *.
The number of copies ex-
ceeds the maximum copy
quantity.
You can change the maximum copy
quantity. ⇒ “Max. Copy Quantity”
on p.187 “General Features 2/4”

Troubleshooting
154
3
Document Server
Document Server
Machine Status Problem/Cause Action
Scanned pages exceeded
max. number. Do you want
to store the scanned pages
as a file?
The number of scanned
pages exceeds the capacity
per file of the Document
Server.
Ifyouwanttostorethescanned
originals as a file, press the [
Store
File
]key. The originals are stored as
a file in the Document Server. If you
don't want any scanned originals to
be stored, press the [
No
]key. The
scanning data will be cleared.
Magazine or Booklet mode
is not available due to
mixed image mode.
You selected Magazine or
Booklet mode for documents
scanned from different func-
tions, such as copy and printer.
Make sure that the documents for
Magazine or Booklet mode are
scanned from the same function.
Problem Action
You forgot your password. You can confirm your password.
Press the [
Yes
]key temporarily for "Display
Password with Stored file" in system settings.
You can check the password when you select-
ed the file. ⇒"Display Password with Stored
file" in system settings
Withoutthepassword,youcannoteditor
print the document. Scan the document again.
You can delete all the saved documents at
once with the User Tools. ⇒"Delete All The
Saved Files" on p.204 “Input/Output”
Makesurethatnoimportantdocumentis
saved in the Document Server before deleting
all of the saved documents.
You cannot find out what is saved in a file. Check the date or time column in the "Docu-
ment Server: Files" display.
Check the contents of the document by print-
ing the first page of it. Press the line for the de-
sired document in the "Document Server:
Files" display, and press the [
Print 1st Page
]key
followed by the {
{{
{
Start
}
}}
}key.
Memory becomes full frequently. Select the document that you want to delete,
and then press the [
Delete File
]key.
You want to check the print result before mak-
ing a large print run.
Checktheprintresultbyprintingoutonlythe
first set.
You want to save a document which cannot be
deleted automatically.
Turn "Auto File Delete" off, and then save the
document in the Document Server.
If you later turn on "Auto File Delete", the
function is only applied to the documents that
were saved after turning the function on.

If Your Machine Does Not Operate as You Want
155
3
Display
Problem Problem/Cause Action
The display panel is off. The screen contrast knob is
turned to the dark position.
Set the screen contrast knob to
the light position for proper
viewing of the display panel.
The machine is in Energy Sav-
er mode.
Press the {
{{
{
Energy Saver
}
}}
}key to
cancel Energy Saver mode.
The operation switch is
turned off.
Turn on the operation switch.
Nothing happens when the
operationswitchisturnedon.
The main power switch is
turned off.
Turn on the main power
switch.

Troubleshooting
156
3
If You Cannot Make Clear Copies
Problem Cause Action
Copies appear dirty. The image density is too
dark.
Adjust the image density. ⇒p.38
“Adjusting Copy Image Density”
Auto Image Density is not
selected.
Select Auto Image Density. ⇒p.38
“Adjusting Copy Image Density”
The reverse side of an orig-
inal image is copied.
The image density is too
dark.
Adjust the image density. ⇒p.38
“Adjusting Copy Image Density”
Auto Image Density is not
selected.
Select Auto Image Density. ⇒p.38
“Adjusting Copy Image Density”
Ashadowappearsoncop-
ies if you use pasted origi-
nals.
The image density is too
dark.
Adjust the image density. ⇒p.38
“Adjusting Copy Image Density”
Change the direction of the original.
Put mending tape on the pasted
part.
Thesamecopyareaisdirty
whenever making copies.
The exposure glass or doc-
ument feeder is dirty.
Clean them. ⇒p.210 “Maintaining
Your Machine”
Copies are too light. The image density is too
light.
Adjust the image density. ⇒p.38
“Adjusting Copy Image Density”
The paper size is not ap-
propriate.
Use the recommended paper.
Note
❒A light copy may result when
you use damp or rough grain pa-
per.
Toner cartridge is almost
empty.
Add toner. ⇒p.162 “DAdding
Toner”
Parts of the image are not
copied.
The original is not set cor-
rectly.
Set originals correctly. ⇒p.31 “Plac-
ing Originals”
An improper paper size is
selected.
Select the proper paper size.
Copies are blank. The original is not set cor-
rectly.
When using the exposure glass, face
the originals down. When using the
document feeder, face them up. ⇒
p.31 “Placing Originals”
Amoirépattern is pro-
duced on copies.
Your original has a dot pat-
tern image or many lines.
Place the original on the exposure
glass at a slight angle.
;;
;;;
;;;;
;;;;
yy
yyy
yyyy
yyyy
R

If You Cannot Make Copies As You Want
157
3
If You Cannot Make Copies As You Want
General
Adjust Image
Problem Cause Action
Copiesarenotstapled. Therearejammedstaples
in the stapler.
Remove jammed staples. ⇒p.175
“eRemoving Jammed Staples”
Note
❒After removing jammed staples,
staples might not be ejected the
first few times you try to use the
stapler.
The number of copies exceeds
the capacity of the stapler.
Check the stapler capacity. ⇒p.51
“Staple”
Copy paper is curled. Turn the copy paper over in the
tray.
Staples are wrongly posi-
tioned.
Originals are not set cor-
rectly.
Check the correct position to place
the originals. ⇒p.51 “Staple”
Misfeeds occur frequently. Copy paper size setting is
not correct.
Set the proper paper size. ⇒p.170
“Changing the Paper Size”
You cannot combine sever-
al functions.
Selected functions cannot
be used together.
⇒p.152 “Combination Chart”
When sorting, the pages
are divided into two
blocks.
The memory became full in
themiddleofsortingand
the pages were delivered in
two blocks.
You can interrupt copying when the
memory becomes full. ⇒"Memory
Full Auto Scan Restart" on p.204
“Input/Output”
Problem Cause Action
In Double Copies mode, parts
of the original image are not
copied.
Combination of original and
copy paper is not correct.
Select A3Lfor A4 Korigi-
nals and A4 for A5 originals.
⇒p.116 “Double Copies”
In Border, Center, or Cent-
er/Border mode, parts of the
original image are not copied.
You set a wide erased margin. Make the margin width nar-
rower. You can adjust it be-
tween 2-99mm. ⇒"Erase
Border Width" and "Erase Cent-
er Width" on p.194 “Edit 1/2”
Set the originals correctly.
Originals are not scanned cor-
rectly.
In Margin Adjustment mode,
parts of the original image are
not copied.
You set a wide erased margin. Set a narrower margin with
the User Tools. ⇒"Front Mar-
gin: Left/Right" and "Back
Margin: Left/Right" on p.194
“Edit 1/2”
There is a lack of margin space
ontheoppositesideofthe
binding position.

Troubleshooting
158
3
Stamp
Combine
In Image Repeat mode, the
original image is not copied
repeatedly.
You selected copy paper the
same size as the originals, or
you did not select the proper
reproduction ratio.
Select copy paper larger than
the originals.
Select the proper reproduc-
tion ratio.
Problem Cause Action
The stamp position is wrong. The paper orientation is
wrong.
Check the paper orientation
and stamp position.
Problem Cause Action
You cannot make a book from
a booklet or magazine by fold-
ing copies.
Combine Original Booklet
Format or Combine Original
Magazine Format is not cor-
rect.
Change the setting. ⇒p.91
“Combine”
Parts of the image are not cop-
ied.
You specified a reproduction
ratio that does not match the
sizes of your originals and
copy paper.
When you specify a reproduc-
tion ratio using Manual Paper
Selectmode,makesurethat
the ratio matches your origi-
nals and the copy paper.
Note
❒Select the correct repro-
duction ratio before using
Combine mode.
Order of copies is not correct. You placed the originals in the
incorrect order.
When placing a stack of origi-
nals in the document feeder,
the last page should be on the
bottom.
If you place an original on the
exposure glass, start with the
first page to be copied.
Problem Cause Action

If You Cannot Make Copies As You Want
159
3
Duplex
When Memory Is Full
Note
❒If you set "Memory Full Auto Scan Restart"of the User Tools (⇒p.204) to
"Yes", the memory overflow message will not be displayed, but make Con-
nect Copy for the scanned originals automatically. Connect Copy continues
scanning and copying until finishing the job. Note that copy sets will be print-
edoutseparatelybyscanningatthistime.
Document Server
Problem Cause Action
Order of copies is not correct. You place the originals in the
incorrect order.
When placing a stack of origi-
nals in the document feeder,
the last page should be on the
bottom.
If you place an original on the
exposure glass, start with the
first page to be copied.
Orientation of copies (Top to
Top, or Top to Bottom) is not
correct.
You placed the originals in the
wrong direction or the orien-
tation setting is incorrect.
Set originals in the 90°Turn
orientation. ⇒p.33 “Original
Orientation”
Machine Status Action
Memory is full. Press the [
Output
]keytocopyscannedorigi-
nals and clear the scanning data. Press the
[
Clear
]key to clear the scanning data without
making copies.
Press the [
Resume
]key to scan and copy re-
maining originals.
To continue copying, remove all copies, and
then press the [
Resume
]key. To stop copying,
press the [
Stop
]key.
Machine Status Action
Memory is full. Delete any unnecessary files, and then scan
the document again.

Troubleshooting
160
3
B
BB
BLoading Paper
Loading Paper in Tray 1-4
Note
❒You can change the paper size. ⇒
p.170 “Changing the Paper Size”
Reference
Regarding paper types and sizes,
⇒p.22 “Copy Paper”.
A
AA
APull out the paper tray until it
stops.
B
BB
BSquare the paper and load it in
the tray with the copying face up.
Important
❒If you add paper to a paper tray
where paper is still left, a mis-
feed might occur.
❒Do not stack paper over the lim-
it mark.
❒When setting small quantities of
copy paper, be careful not to
squeeze in the side fence too
much or paper will not be fed
properly.
Setting special paper in the
Paper Tray 2
A
AA
ASet the special paper below the
limit mark of the tray.
Note
❒Shuffle the paper before
loading it in the tray.
❒When copying onto paper
such as translucent paper,
straighten curled or warped
paper before placing it in the
tray.
C
CC
CPush the paper tray in until it
stops.

B
Loading Paper
161
3
Loading Paper in the Large
Capacity Tray
Note
❒Load copy paper of the same size
and direction in both left and right
side trays.
A
AA
APull out the large capacity tray.
B
BB
BSquare the paper and load it in
the tray with the copying face up.
Important
❒Align the right edge of the right
copy paper stack with the right
edge of the tray.
❒Align the left edge of the left
copy paper stack with the left
edge of the tray.
❒Do not stack paper over the lim-
it mark.
Note
❒Shufflethepaperbeforeloading
it in the tray.
❒Straighten curled or warped pa-
per before placing it in the tray.
C
CC
CPush the paper tray in until it
stops.

Troubleshooting
162
3
D
DD
DAdding Toner
When Dis displayed, it is time to add toner.
R
WARNING:
R
CAUTION:
R
CAUTION:
Important
❒If you use toner other than that recommended, an error might occur.
❒When adding toner, do not turn off the operation switch. If you do, your set-
tings will be cleared and Dwill appear again because the machine will not
recognize that toner has been added.
❒Always add toner after the machine instructs you to add toner.
❒Do not use used toner. This will damage the machine.
Note
❒You can still make about 50 copies after Dappears, but replace the toner ear-
ly to prevent poor copy quality.
Reference
Regarding toner storage, ⇒p.27 “Toner Storage”.
•
Do not incinerate used toner or toner containers. Toner dust might ig-
nite when exposed to an open flame. Dispose of used toner containers
in accordance with local regulations for plastics.
• Keep toner (used or unused) and toner containers out of reach of children.
• Our products are engineered to meet high standards of quality and function-
ality, and we recommend that you only use the expendable supplies availa-
ble at an authorized dealer.
•1: Open the front cover of the machine.
•2: Lift the green lever.
•3: Push the green lever, and then gently
pull out the holder.

D
Adding Toner
163
3
•4: Push the toner bottle backward to raise
its head, and then gently pull out the bot-
tle.
•5: Hold a new bottle horizontally and
shake it 5 or 6 times.
Note
❒Do not remove the black cap before
shaking.
•6: Remove the black cap.
Note
❒Do not remove the inner cap.
•7: Put the toner bottle on the holder, and
then push its head forward.
•8: Push the holder until it clicks.
•9: Push down the green lever.
•10: Close the front cover of the machine.
5 6

Troubleshooting
164
3
x
xx
xClearing Misfeeds
R
CAUTION:
Important
❒When clearing misfeeds, do not turn off the operation switch. If you do, your
copy settings are cleared.
❒To prevent misfeeds, do not leave any torn scraps of paper within the ma-
chine.
❒If paper misfeeds occur repeatedly, contact your service representative.
Note
❒More than one misfed area may be indicated. In this case, check every appli-
cable area. See the following charts: A, B, C, D, P, R, Y, Z
❒You can find a sticker explaining how to remove misfed paper inside the front
coverorinsidethefinisher.
•
The fusing section of this equipment might be very hot. You should be very
careful that you don't touch this section when removing the misfed paper.

x
Clearing Misfeeds
165
3

Troubleshooting
166
3

x
Clearing Misfeeds
167
3

Troubleshooting
168
3

x
Clearing Misfeeds
169
3

Troubleshooting
170
3
Changing the Paper Size
Preparation
The procedures for changing the
paper size are different depending
on the tray (paper tray 1, paper
tray 2 or the optional paper tray
units). Check that you are follow-
ing the appropriate procedure be-
fore you start.
Reference
⇒p.57 “Copying from the Paper
Tray 2”
Important
❒If you wish to change the paper
size set in the optional large capac-
ity tray (LCT), contact your service
representative.
❒Be sure to select the paper size
with the user tools. Otherwise,
misfeeds might occur. Refer to the
System Settings manual.
Reference
For paper sizes, types, and weights
that can be set in each tray, and the
capacity of each tray ⇒p.22 “Copy
Paper”.
Changing the Paper Size in
Tray 1-4/Paper Tray Unit
A
AA
AMake sure that the paper tray is
not being used, and then fully
pull out the tray.
Note
❒Make sure that there is no paper
left in the paper tray.
B
BB
BWhile pressing the release lever,
adjust the back fence.
C
CC
CRelease the side lever.

Changing the Paper Size
171
3
D
DD
DWhile pressing the release lever,
adjust the side fences.
E
EE
ESquare the paper and load it in
the tray with the copying face up.
Important
❒Do not stack paper over the lim-
it mark.
F
FF
FWhile pressing the release lever,
adjust the side fences to the new
paper size.
Important
❒
When loading small quantities of
copy paper, be careful not to
squeeze in the side fence too much
or paper will not be fed properly.
G
GG
GLock the side lever.
H
HH
HWhile pressing the release lever,
adjust the back fence to the new
paper size.
I
II
IAdjust the paper size selector to
the new paper size.
Note
❒To adjust the paper size to those
not available in the paper size
selector, set the paper size selec-
tor to the pmark and select the
paper size in the User Tools
(System Settings).
J
JJ
JPush the paper tray in until it
stops.

Troubleshooting
172
3
d
dd
dAdding Staples
R
CAUTION:
Important
❒Ifyouuseastaplecartridgeotherthanthatrecommended,staplefailureor
staple jams might occur.
Reference
For the type of finisher, refer to “Options”⇒p.7
500-Sheet Finisher
• Our products are engineered to meet high standards of quality and function-
ality, and we recommend that you only use the expendable supplies availa-
ble at an authorized dealer.
•1:Openthesidecover.
•2: Remove the cartridge.
•3: Take out the empty refill in the direction
of the arrow.
•4: Push in the new refill until it clicks.