Getac S410 User manual

S410 Series
USER MANUAL

TRADEMARKS
VW is a trademark of Volkswagen Aktiengesellschaft.
Getac is a trademark of Getac Technology Corporation.
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc.
Thunderbolt is a trademark of Intel Corporation or its subsidiaries.
All brand and product names are trademarks or registered trademarks of
their respective companies.
NOTE
The information in this manual is subject to change without notice.

i
Table of Contents
Chapter 1 Getting Started.................................................................1
Getting the Computer Running................................................ 2
Connecting to AC Power....................................................... 2
Turning On and Off the Computer ...................................... 3
Taking a Look at the Computer................................................ 5
Front Components................................................................. 5
Rear Components .................................................................. 6
Right-Side Components......................................................... 7
Left-Side Components ........................................................... 8
Top-open Components.......................................................... 8
Bottom Components ........................................................... 10
Chapter 2 Operating Your Computer.............................................11
Using the Keyboard ................................................................. 12
Typewriter Keys ................................................................... 12
Cursor-Control Keys............................................................. 12
Numeric Keypad................................................................... 13
Function Keys....................................................................... 13
Fn Key ................................................................................... 13
Hot Keys ............................................................................... 14
Windows Keys...................................................................... 15
Using the Touchpad................................................................. 16
Touch Gestures for Windows 10......................................... 17
Configuring the Touchpad.................................................. 17
Using Network and Wireless Connections ............................. 18
Using the LAN ...................................................................... 18
Using the WLAN................................................................... 19
Using the Bluetooth Feature .............................................. 20
Chapter 3 Managing Power ............................................................21
AC Adapter............................................................................... 22

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Battery Pack.............................................................................. 23
Charging the Battery Pack .................................................. 23
Initializing the Battery Pack................................................ 24
Checking the Battery Level ................................................. 24
Battery Low Signals and Actions ........................................ 24
Replacing the Battery Pack ................................................. 25
Power-Saving Tips .................................................................... 26
Chapter 4 Expanding Your Computer............................................27
Connecting Peripheral Devices ............................................... 28
Connecting a USB Device .................................................... 28
Connecting a Thunderbolt™ Device .................................. 28
Connecting a USB Device with Fischer Connectors ........... 29
Connecting a Monitor ......................................................... 30
Connecting a Serial Device.................................................. 30
Connecting an Audio Device .............................................. 31
Using Storage and Expansion Cards ....................................... 32
Using Storage Cards ............................................................ 32
Using Smart Cards................................................................ 33
Chapter 5 Using BIOS Setup............................................................34
When and How to Use............................................................. 35
Menu Descriptions ................................................................... 36
Information Menu ............................................................... 36
Main Menu........................................................................... 36
Advanced Menu................................................................... 36
Security Menu ...................................................................... 38
Boot Menu ........................................................................... 39
Exit Menu ............................................................................. 39
Chapter 6 Using Getac Software ....................................................40
G-Manager ............................................................................... 41
Chapter 7 Care and Maintenance ...................................................42
Protecting the Computer......................................................... 43
Using an Anti-Virus Strategy............................................... 43
Using the Cable Lock ........................................................... 43
Taking Care of the Computer ................................................. 44
Location Guidelines ............................................................. 44
General Guidelines .............................................................. 44
Cleaning Guidelines............................................................. 45
Battery Pack Guidelines....................................................... 45
When Traveling........................................................................ 47

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Chapter 8 Troubleshooting .............................................................48
Preliminary Checklist................................................................ 49
Solving Common Problems...................................................... 50
Battery Problems ................................................................. 50
Bluetooth Problems............................................................. 50
Display Problems.................................................................. 51
Hardware Device Problems ................................................. 51
Keyboard and Touchpad Problems .................................... 52
LAN Problems....................................................................... 52
Power Management Problems ........................................... 52
Software Problems .............................................................. 53
Sound Problems ................................................................... 53
Startup Problems ................................................................. 54
WLAN Problems ................................................................... 54
Other Problems.................................................................... 55
Resetting the Computer .......................................................... 56
System Recovery....................................................................... 57
Appendix A Specifications .................................................................58
Appendix B Regulatory Information.................................................60
On the Use of the System........................................................ 61
Class B Regulations .............................................................. 61
Safety Notices....................................................................... 62
On the Use of the RF Device.................................................... 67
USA and Canada Safety Requirements and Notices.......... 67
Europe Marking and Compliance Notices ......................... 69
ENERGY STAR ........................................................................... 71
User Notification of Take-back Service................................... 73
Battery Recycling...................................................................... 74
California Proposition 65......................................................... 75
About Battery and External Enclosure Replacement ............ 76
Battery .................................................................................. 76
External Enclosure ............................................................... 76

1
Chapter 1
Getting Started
This chapter first tells you step by step how to get the computer up and
running. Then, you will find a section briefly introducing the external
components of the computer.

2
Getting the Computer Running
Connecting to AC Power
CAUTION: Use only the AC adapter included with your computer. Using other
AC adapters may damage the computer.
NOTE:
The battery pack is shipped to you in power saving mode that protects it
from charging/discharging. It will get out of the mode to be ready for use
when you install the battery pack and connect AC power to the computer
for the very first time.
When the AC adapter is connected, it also charges the battery pack. For
information on using battery power, see Chapter 3.
You must use AC power when starting up the computer for the very first
time.
1. Plug the DC cord of the AC adapter to the power connector of the
computer ().
2. Plug the female end of the AC power cord to the AC adapter and the
male end to an electrical outlet ().
NOTE: The power cord type varies with countries. The look of your power
cord and electrical outlet might not match the one shown in this document.
3. Power is being supplied from the electrical outlet to the AC adapter and
onto your computer. Now, you are ready to turn on the computer.

3
Turning On and Off the Computer
Turning On
1. Open the top cover by pulling the cover latch and lifting up the cover.
You can tilt the cover forward or backward for optimal viewing clarity.
2. Press the power button ( ). The Windows operating system should
start.

4
Turning Off
When you finish a working session, you can stop the system by turning off
the power or leaving it in Sleep or Hibernation mode:
To... Do this...
Power off
(Shutdown)
Click Power Shut down.
Sleep Use one of these methods:
Press the power button.*
Close the top cover.*
Press Fn + F12.*
Click Power Sleep.
Hibernate By default, this option is not shown in the Start menu. If you
want to use the feature, set up accordingly in Windows
settings.
* “Sleep” is the default result of the action. You can change what the
action does through Windows settings.

5
Taking a Look at the Computer
NOTE: Depending on the specific model you purchased, the color and look
of your model may not exactly match the graphics shown in this document.
CAUTION:You need to open the protective covers to access the connectors.
When not using a connector, make sure to close the cover completely for
water- and dust-proof integrity. (Engage the locking mechanism if existing.)
Front Components
Ref Component Description

Top cover latch Locks the top cover.

Stereo speaker Sends out sound and voice from the computer.

Handle Provides a convenient way to carry the computer.
NOTE: When carrying the computer around, always
use the handle or the carrying strap (purchased
separately).

6
Rear Components
Ref Component Description

HDMI connector Connects a HDMI monitor or TV set.

USB 3.2 Gen 2
port
Connects a USB device.

RJ45 connector Connects the LAN cable (for LAN1).

RJ45 connector Connects the LAN cable (for LAN2).

RS-232 serial
connector
Connects a serial mouse or serial communication
device.

Rugged USB 3.0
connector
Connects a USB device that supports Fischer
MiniMax connection.

Kensington lock Locks the computer to a stationary object for
security.

7
Right-Side Components
Ref Component Description

USB 2.0 port Connects a USB device.

Smart card reader Accepts a smart card for additional security
feature.

Combo audio
connector
Connects a set of headphones or external
speakers with amplifier.
Supports a headset microphone with 4-pole TRRS
3.5mm jack.

Storage card
reader
Accepts a microSD card for removable storage
media.

USB-C
Thunderbolt™ 4
port
Connects to devices that support Thunderbolt or
USB-C connection.

Power connector Connects the AC adapter.

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Left-Side Components
Ref Component Description

Battery pack Supplies power to your computer when external
power is not connected.
Top-open Components
Ref Component Description

Light sensor Senses the ambient light for automatic adjustments
of the display backlight.

Microphone Receives sound and voice for the computer.

Camera indicator
Lights up when the camera is in use.

9
Ref Component Description

Camera lens Allows you to use the camera function.

Camera cover Covers the camera lens.
Slide the camera cover toward the right to use the
camera; slide it toward the left for privacy protection.

LCD screen Displays the output of the computer.

Indicators
Caps Lock Lights green when Caps Lock is on.
Num Lock Lights green when Num Lock is on.
SSD Blinks green when the computer is accessing the
solid-state drive (SSD).
RF (Radio
Frequency)
Lights green when the RF radio of any RF feature
(WLAN/Bluetooth/WWAN) is on.

Touchpad Serves as the pointing device of the computer.

Indicators
Battery Lights amber when the battery is being charged.
Lights green when battery charging is completed.
Blinks green to indicate the battery’s built-in high
temperature protection mechanism is activated.
CAUTION: Do not remove the battery during this
period.
Blinks red when the battery’s capacity is below 10 %.
Blinks amber when the battery is in an abnormal
condition.
Power Lights green when computer is on.
Blinks green when computer is in Sleep mode.

P1 button Toggles Blackout mode on or off.
In Blackout mode, the LCD backlight, keyboard/
button backlight, and LED indicators are all turned
off; and the sound is muted.

10
Ref Component Description
Can be changed to a different function using
G-Manager.
P2 button Toggles the sunlight-readable mode on or off.
In sunlight-readable mode, the LCD brightness is
increased to the highest level.
Can be changed to a different function using
G-Manager.
Power button Turns the power on or off. (The default “off” state
is “Sleep mode.”)
Keyboard Serves as the data input device of the computer.
Bottom Components
Ref Component Description

Battery latch Locks the second battery pack in place.

Docking
connector
Connects to the office or vehicle dock (purchased
separately).

11
Chapter 2
Operating Your
Computer
This chapter provides information about the use of the computer.
If you are new to computers, reading this chapter will help you learn the
operating basics. If you are already a computer user, you may choose to
read only the parts containing information unique to your computer.
CAUTION:
Do not expose your skin to the computer when operating it in a very
hot or cold environment.
The computer can get uncomfortably warm when you use it in high
temperatures. As a safety precaution in such a circumstance, do not
place the computer on your lap or touch it with your bare hands for
extended periods of time. Prolonged body contact can cause discomfort
and potentially a burn.

12
Using the Keyboard
Your keyboard has all the standard functions of a full-sized computer
keyboard plus an Fn key added for specific functions.
The standard functions of the keyboard can be further divided into four
major categories:
Typewriter keys
Cursor-control keys
Numeric keys
Function keys
Typewriter Keys
Typewriter keys are similar to the keys on a typewriter. Several keys are
added such as the Ctrl, Alt, Esc, and lock keys for special purposes.
The Control (Ctrl) / Alternate (Alt) key is normally used in combination with
other keys for program-specific functions. The Escape (Esc) key is usually
used for stopping a process. Examples are exiting a program and canceling a
command. The function depends on the program you are using.
Cursor-Control Keys
Cursor-control keys are generally used for moving and editing purposes.

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NOTE: The word “cursor” refers to the indicator on the screen that lets you
know exactly where on your screen anything you type will appear. It can take
the form of a vertical or horizontal line, a block, or one of many other shapes.
Numeric Keypad
A 15-key numeric keypad is embedded in the typewriter keys as shown next:
Numeric keys facilitate entering of numbers and calculations. When Num
Lock is on, the numeric keys are activated; meaning you can use these keys
to enter numerals.
NOTE:
When the numeric keypad is activated and you need to type the English
letter in the keypad area, you can turn Num Lock off or you can press Fn
and then the letter without turning Num Lock off.
Some software may not be able to use the numeric keypad on the
computer. If so, use the numeric keypad on an external keyboard instead.
The Num Lock key can be disabled. (See “Main Menu” in Chapter 5.)
Function Keys
On the top row of the keys are the function keys: F1 to F12. Function keys
are multi-purpose keys that perform functions defined by individual
programs.
Fn Key
The Fn key, at the lower left corner of the keyboard, is used with another
key to perform the alternative function of a key. To perform a desired
function, first press and hold Fn, then press the other key.

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Hot Keys
Hot keys refer to a combination of keys that can be pressed any time to
activate special functions of the computer. Most hot keys operate in a cyclic
way. Each time a hot key combination is pressed, it shifts the corresponding
function to the other or next choice.
You can easily identify the hot keys with the icons imprinted on the keytop.
The hot keys are described next.
Key Description
Switches the keyboard backlight off or on (with 4-level
brightness).
Switches the RF (radio frequency) radio on and off.
When off, all wireless modules (such as WLAN, Bluetooth,
and WWAN) cannot be used. When on, individual settings of
the module work.
Decreases the sound volume.
Increases the sound volume.
Switches the display output to the next choice if an
external display is connected. Choices are:
LCD only
LCD + External display (Duplicate)
LCD + External display (Extend)
External display only
The hot keys are equivalent to Windows logo key + P.
Decreases the LCD brightness.
Increases the LCD brightness.

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Key Description
Switches the touchpad function off or on.
Switches the system sound output off (mute) or on.
Switches the display backlight off or on.
Serves as the sleep button that you can define with
Windows’ Power Options.
Windows Keys
The keyboard has two keys that perform Windows-specific functions:
Windows Logo key and Application key.
The Windows Logo key opens the Start menu and performs software-
specific functions when used in combination with other keys. The
Application key usually has the same effect as a right mouse click.