go-e Charger HOME+ User manual

Operating instructions
for the product variants 11 kW and 22 kW
Version 1.4 EN

Copyright by go-e GmbH.
The content of this document may not be copied partly or published or circulated in
any form other than that approved by go-e GmbH without the written permission of
go-e GmbH.
Page 2
Thank you for your purchase decision
With the go-eCharger HOME+ you have chosen a solid, extremely
compact and versatile product.
The Charger has been developed for extreme flexibility, offers you
the advantages of a conventional wallbox and the possibility to
charge anywhere where there is alternating current and three-
phase current, provided that you have the appropriate socket
adapter.
With the go-eCharger HOME+ you have chosen a fully equipped
charging box. Because smart and intelligent solutions that make
charging electric vehicles even more convenient are already
integrated in the go-eCharger HOME+.
The go-eCharger was developed and tested by electric car drivers
for electric car drivers. To keep it up to date in the future, we are
constantly developing the firmware and adapting it to the state of
the art. So let us surprise you with future features.
We wish you much pleasure with your great product and always
enough electricity.
Your go-e team
Page 3

Copyright by go-e GmbH.
The content of this document may not be copied partly or published or circulated in
any form other than that approved by go-e GmbH without the written permission of
go-e GmbH.
Page 2
Thank you for your purchase decision
With the go-eCharger HOME+ you have chosen a solid, extremely
compact and versatile product.
The Charger has been developed for extreme flexibility, offers you
the advantages of a conventional wallbox and the possibility to
charge anywhere where there is alternating current and three-
phase current, provided that you have the appropriate socket
adapter.
With the go-eCharger HOME+ you have chosen a fully equipped
charging box. Because smart and intelligent solutions that make
charging electric vehicles even more convenient are already
integrated in the go-eCharger HOME+.
The go-eCharger was developed and tested by electric car drivers
for electric car drivers. To keep it up to date in the future, we are
constantly developing the firmware and adapting it to the state of
the art. So let us surprise you with future features.
We wish you much pleasure with your great product and always
enough electricity.
Your go-e team
Page 3

Preface
Drivers of electric vehicles consciously choose this type of mobility. Electric
drives are quiet and do not emit any environmentally harmful gases. But electric
vehicles also need energy, which must be generated.
We are surrounded by energy. Every degree Celsius above absolute zero is
energy. If we use existing energy carefully, we do not need to expand fossil
power plants or nuclear power plants for electric mobility.
An important contribution we can all make is the use of surplus energy. If
possible, do not charge your car when you come home after work, as the
electricity grid is already the most heavily charged. In order to save energy and
charge in an environmentally friendly manner, you should transfer your
charging processes to lunchtime or early in the morning, as there is an
abundance of electricity in the networks during this time.
This becomes even more interesting with a contract with our partner aWATTar,
where you can profit from the strongly fluctuating electricity prices on the
electricity price exchange by purchasing the electricity when the electricity is
the cheapest. The technology for this is already built into each of our charging
boxes. For more information, please visit
https://www.awattar.com/services/goe
go-e will continue to work on making its products more energy-efficient and
environmentally friendly in the future for a major goal: a future without
emissions.
Frank Fox
(founder go-e GmbH)
Page 4
Table of Contents
Prelude Page 6
Registration information Page 6
Operating instructions Page 7
Product overview Page 9
Scope of delivery Page 10
Technical specifications Page 11
Mounting Page 12
Commissioning Page 13
Error indication Page 14
The app Page 15
WiFi settings Page 22
Troubleshooting: What does the
colours of the LED ring mean? Page 25
Warranty Page 26
Confirmation for subsidy Page 27
CE declaration of conformity Page 28
Contact details Page 29
Page 5

Preface
Drivers of electric vehicles consciously choose this type of mobility. Electric
drives are quiet and do not emit any environmentally harmful gases. But electric
vehicles also need energy, which must be generated.
We are surrounded by energy. Every degree Celsius above absolute zero is
energy. If we use existing energy carefully, we do not need to expand fossil
power plants or nuclear power plants for electric mobility.
An important contribution we can all make is the use of surplus energy. If
possible, do not charge your car when you come home after work, as the
electricity grid is already the most heavily charged. In order to save energy and
charge in an environmentally friendly manner, you should transfer your
charging processes to lunchtime or early in the morning, as there is an
abundance of electricity in the networks during this time.
This becomes even more interesting with a contract with our partner aWATTar,
where you can profit from the strongly fluctuating electricity prices on the
electricity price exchange by purchasing the electricity when the electricity is
the cheapest. The technology for this is already built into each of our charging
boxes. For more information, please visit
https://www.awattar.com/services/goe
go-e will continue to work on making its products more energy-efficient and
environmentally friendly in the future for a major goal: a future without
emissions.
Frank Fox
(founder go-e GmbH)
Page 4
Table of Contents
Prelude Page 6
Registration information Page 6
Operating instructions Page 7
Product overview Page 9
Scope of delivery Page 10
Technical specifications Page 11
Mounting Page 12
Commissioning Page 13
Error indication Page 14
The app Page 15
WiFi settings Page 22
Troubleshooting: What does the
colours of the LED ring mean? Page 25
Warranty Page 26
Confirmation for subsidy Page 27
CE declaration of conformity Page 28
Contact details Page 29
Page 5

Page 6 Page 7
Registration information:
Depending on the country, the requirements of the authorities and electricity
network operators have to be observed, such as a reporting or approval
requirement for charging equipment, or the limitation of 1-phase charging.
Please contact your network operator to find out whether the go-eCharger is
subject to registration or approval and whether other restrictions must be
observed.
Note for Germany: Most of the relevant regulations can be found in the TAR Low
Voltage (VDE-AR-N 4100:2019-04). According to this, every charging station
from 3.6 kW has to be registered at the responsible electricity network operator
according to his specifications before you put it into operation. Up to 12 kW
charging power (like the go-eCharger HOME+ 11 kW), you only need to inform
the operator where you use the charging box. You can then immediately start
charging your vehicle.
If the charging station has a power output of more than 12 kW (like the go-
eCharger HOME+ 22 kW), you have to wait for the approval of the German
network operator after registration and before installation. Based on research
by go-e, the approval is almost always granted. Sometimes a reinforcement of
the house connection is necessary for this. Further information on registration
and approval can be found on our website at https://go-e.co/products/go-
echarger-home/?lang=en in the FAQ.
Please read the instructions for the unit carefully before installa-
tion and initial operation and observe all safety instructions!
This manual should help you:
Ÿto use the product properly
Ÿto avoid damage
Ÿto increase durability and reliability
Ÿto prevent a hazard
go-e GmbH does not assume any liability for damages
caused by disregarding these instructions!
Prelude Safety Instructions
Non-compliance with the operating instructions can have serious
consequences. go-e GmbH does not assume any liability for damage
caused by disregarding operating instructions or other warnings on the
device itself.
Attention! High voltage, fire hazard! Never use the device if the housing is
damaged or opened!
Do not use the go-eCharger if the cables attached or connected to the
device are damaged.
Never use wet or dirty plugs in conjunction with the go-eCharger.
Make sure that the connection to which the go-eCharger is to be connected
has been properly installed and is undamaged.
The go-eCharger has a built-in RCD protection device with DC current
detection (30 mA AC and 6 mA DC). Therefore an upstream RCCB type B
is not necessary. The circuit to which the go-eCharger is connected has to
be independently of this fitted with an RCCB type A and miniature circuit
breaker (MCB)
Any modification or repair of hardware or software may only be carried out
by qualified personnel of go-e GmbH or personnel trained for this purpose.
The removal of warnings attached to the go-eCharger or the opening of the
device will result in the loss of any liability by go-e GmbH.
The go-eCharger may only be used for the purpose of charging EV
batteries in conjunction with the appropriate adapters and cables.
It‘s important to observe the maximum permissible charging current of the
connection at which you are charging. If you don't known this, charge with
the lowest charge current. When using adapters, the maximum current for
the adapter has to be observed. If this is not known, use the lowest
charging current. Attention: The go-eCharger HOME+ 22 kW automatically
reduces the charging current to 16 A by plugging in the adapter only in
conjunction with the original go-e adapters. The go-eCharger HOME+ 11
kW always charges with a maximum of 16 A, regardless of the adapter.
Never use adapters whose technical suitability is unclear!
Never unplug by pulling the cable.
We recommend a maximum charging current of 10A for use with domestic
plugs. Take care of a mechanical relief of the domestic plug by supporting
the weight of the go-eCharger and the connected charging cable!
Observe the specifications of the electricity network operator with regard to
single-phase charging and the resulting asymmetrical grid load.
WARNING
ATTENTION
WARNING
ATTENTION

Page 6 Page 7
Registration information:
Depending on the country, the requirements of the authorities and electricity
network operators have to be observed, such as a reporting or approval
requirement for charging equipment, or the limitation of 1-phase charging.
Please contact your network operator to find out whether the go-eCharger is
subject to registration or approval and whether other restrictions must be
observed.
Note for Germany: Most of the relevant regulations can be found in the TAR Low
Voltage (VDE-AR-N 4100:2019-04). According to this, every charging station
from 3.6 kW has to be registered at the responsible electricity network operator
according to his specifications before you put it into operation. Up to 12 kW
charging power (like the go-eCharger HOME+ 11 kW), you only need to inform
the operator where you use the charging box. You can then immediately start
charging your vehicle.
If the charging station has a power output of more than 12 kW (like the go-
eCharger HOME+ 22 kW), you have to wait for the approval of the German
network operator after registration and before installation. Based on research
by go-e, the approval is almost always granted. Sometimes a reinforcement of
the house connection is necessary for this. Further information on registration
and approval can be found on our website at https://go-e.co/products/go-
echarger-home/?lang=en in the FAQ.
Please read the instructions for the unit carefully before installa-
tion and initial operation and observe all safety instructions!
This manual should help you:
Ÿto use the product properly
Ÿto avoid damage
Ÿto increase durability and reliability
Ÿto prevent a hazard
go-e GmbH does not assume any liability for damages
caused by disregarding these instructions!
Prelude Safety Instructions
Non-compliance with the operating instructions can have serious
consequences. go-e GmbH does not assume any liability for damage
caused by disregarding operating instructions or other warnings on the
device itself.
Attention! High voltage, fire hazard! Never use the device if the housing is
damaged or opened!
Do not use the go-eCharger if the cables attached or connected to the
device are damaged.
Never use wet or dirty plugs in conjunction with the go-eCharger.
Make sure that the connection to which the go-eCharger is to be connected
has been properly installed and is undamaged.
The go-eCharger has a built-in RCD protection device with DC current
detection (30 mA AC and 6 mA DC). Therefore an upstream RCCB type B
is not necessary. The circuit to which the go-eCharger is connected has to
be independently of this fitted with an RCCB type A and miniature circuit
breaker (MCB)
Any modification or repair of hardware or software may only be carried out
by qualified personnel of go-e GmbH or personnel trained for this purpose.
The removal of warnings attached to the go-eCharger or the opening of the
device will result in the loss of any liability by go-e GmbH.
The go-eCharger may only be used for the purpose of charging EV
batteries in conjunction with the appropriate adapters and cables.
It‘s important to observe the maximum permissible charging current of the
connection at which you are charging. If you don't known this, charge with
the lowest charge current. When using adapters, the maximum current for
the adapter has to be observed. If this is not known, use the lowest
charging current. Attention: The go-eCharger HOME+ 22 kW automatically
reduces the charging current to 16 A by plugging in the adapter only in
conjunction with the original go-e adapters. The go-eCharger HOME+ 11
kW always charges with a maximum of 16 A, regardless of the adapter.
Never use adapters whose technical suitability is unclear!
Never unplug by pulling the cable.
We recommend a maximum charging current of 10A for use with domestic
plugs. Take care of a mechanical relief of the domestic plug by supporting
the weight of the go-eCharger and the connected charging cable!
Observe the specifications of the electricity network operator with regard to
single-phase charging and the resulting asymmetrical grid load.
WARNING
ATTENTION
WARNING
ATTENTION

Page 8
(2) Connection cable
(7) LED ring
(5) Button
(4) Housing
(6) Typ 2 socket
Page 9
(8) Fine-wire fuse on the back
Product overview
(3) Strain relief
32 A CEE Plug (HOME+ 22 kW)
16 A CEE Plug (HOME+ 11 kW)
(1)
Never cover the go-eCharger during charging. Heat accumulation can lead
to permanent damage or even fire.
In the event of unusual heat generation, the charging process has to be
stopped immediately.
If you notice discoloration or deformation of the plastic due to heat
generation, it is imperative that you contact the customer service.
Use your go-eCharger exclusively hanging or in the wall mount. Never use
the charging box lying down! The type 2 connectors are not waterproof and
water could penetrate to the contacts while lying down!
The go-eCharger is suitable for charging gassing vehicle traction batteries
only in well ventilated rooms. In case of uncertainty, please contact your
vehicle manufacturer.
The go-eCharger HOME+ 11 kW may only be operated on the
following connections:
¡CEE red 16 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 11 kW:
¡CEE red 32 A 3-phase 400 V 50 Hz (limited by Charger to 16 A 3-phase)
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The go-eCharger HOME+ 22 kW may only be operated on the
following connections:
¡CEE red 32 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 22 kW:
¡CEE red 16 A 3-phase 400 V 50 Hz
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡CEE blue 32 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The original go-e adapters for the go-eCharger HOME+ 11 kW and go-
eCharger HOME+ 22 kW may only be used in conjunction with the
respective go-eCharger.
The go-eCharger HOME+ has the communication interfaces WiFi
802.11b/g/n 2.4GHz and RFID. WiFi is operated on a frequency of 2.4Ghz,
channels 1-13 with the frequency band 2412-2472Mhz. The maximum
transmission power of the WiFi is 19.29dBm. RFID is operated on a
frequency of 13.56MHz with a maximum radiated power of 60dBµA/m at
10m.
Safety Instructions
WARNING
ATTENTION

Page 8
(2) Connection cable
(7) LED ring
(5) Button
(4) Housing
(6) Typ 2 socket
Page 9
(8) Fine-wire fuse on the back
Product overview
(3) Strain relief
32 A CEE Plug (HOME+ 22 kW)
16 A CEE Plug (HOME+ 11 kW)
(1)
Never cover the go-eCharger during charging. Heat accumulation can lead
to permanent damage or even fire.
In the event of unusual heat generation, the charging process has to be
stopped immediately.
If you notice discoloration or deformation of the plastic due to heat
generation, it is imperative that you contact the customer service.
Use your go-eCharger exclusively hanging or in the wall mount. Never use
the charging box lying down! The type 2 connectors are not waterproof and
water could penetrate to the contacts while lying down!
The go-eCharger is suitable for charging gassing vehicle traction batteries
only in well ventilated rooms. In case of uncertainty, please contact your
vehicle manufacturer.
The go-eCharger HOME+ 11 kW may only be operated on the
following connections:
¡CEE red 16 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 11 kW:
¡CEE red 32 A 3-phase 400 V 50 Hz (limited by Charger to 16 A 3-phase)
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The go-eCharger HOME+ 22 kW may only be operated on the
following connections:
¡CEE red 32 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 22 kW:
¡CEE red 16 A 3-phase 400 V 50 Hz
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡CEE blue 32 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The original go-e adapters for the go-eCharger HOME+ 11 kW and go-
eCharger HOME+ 22 kW may only be used in conjunction with the
respective go-eCharger.
The go-eCharger HOME+ has the communication interfaces WiFi
802.11b/g/n 2.4GHz and RFID. WiFi is operated on a frequency of 2.4Ghz,
channels 1-13 with the frequency band 2412-2472Mhz. The maximum
transmission power of the WiFi is 19.29dBm. RFID is operated on a
frequency of 13.56MHz with a maximum radiated power of 60dBµA/m at
10m.
Safety Instructions
WARNING
ATTENTION

Product specifications:
ŸDimensions: approx. 15 x 25 cm x 9 cm
ŸWeight: approx. 2.0 kg
ŸConnection cable: 30 cm + plug (CEE red 16 A or CEE red 32 A)
ŸRated voltage: 230/400 V depending on number of connected phases
ŸRated frequency: 50 Hz
Permissible ambient conditions:
ŸTemperature: -25 °C to + 40 °C
ŸAverage temperature in 24 hours: below 35 °C
ŸAltitude: maximum 2,000 m above sea level
ŸRelative humidity: maximum 95 % (non-condensing)
Charging capacity:
ŸMaximum charging power 11 kW (16 A 3-phase | HOME+ 11 kW) or 22 kW (32 A 3-phase | HOME+ 22 kW)
ŸCharging power adjustable between 1.4 kW and 11 kW (HOME+ 11 kW) or 22 kW (HOME+ 22 kW) (via the charging
current in 1 ampere steps between 6 A and 32 A) depending on number of phases (not adjustable at go-eCharger!)
◦ single-phase: 1.4 kW to 3.7 kW or 7.4 kW
◦ two-phase: 2.8 kW to 7.4 kW or 14.8 kW (ATTENTION: applies to vehicles with 2-phase on-board chargers.
2-phase connection of the charger is not possible - go-eCharger needs to be connected 1- or 3-phase!)
◦ three-phase: 4.2 kW to 11 kW or 22 kW (go-eCharger switches through the power of the connection.)
Optional adapters:
Vehicle side connection:
Ÿ (type 2 cable not included in go-eCharger delivery)Type 2 socket
ŸLocking device (theft protection)
ŸVehicles with type 1 can be charged with adapter cable
ŸAmpere and charging status readable via LED ring or app
ŸCharging power adjustable via button and app
Security features:
ŸRFID access control
Ÿ with DC detection, 30 mA AC, 6 mA DCRCD protection device
ŸPhase and voltage test of the input voltage
ŸPhase test after contactor
ŸCurrent sensor 3-phase
ŸGround check for TT, TN mains (switchable grounding monitoring - Norway mode - for IT mains)
ŸCustomer replaceable fine fuse for internal electronics (triggers if supply line is connected incorrectly)
ŸAdapter detection with automatic reduction to 16 A (for go-eCharger HOME+ 22 kW and only when using original go-
e adapters)
ŸIP54 - Protection against dirt and water, suitable for permanent outdoor use
ŸImpact resistance = Ik10
ŸProtection class = I
ŸPollution degree = II
Ÿgo-e network operator API for authorised access of the electricity network operator to the go-eCharger for network
related power control
App an connectivity:
ŸLocal (WiFi hotspot) or worldwide (via WiFi) usable
ŸCharge monitoring (voltage, current, power, energy)
ŸStart/stop function
ŸRFID card management (up to 10 users per charger)
ŸTimer
ŸElectricity meter (total kWh and total amount per RFID card)
ŸMax Wh Charging
ŸAccess management (RFID/App)
ŸLock/Unlock functions
ŸElectricity price exchange connection with intelligent charge management
ŸLoad balancing
ŸPhotovoltaic connection via open API interface (programming required)
ŸLED adjustment
ŸManagement of the charging levels via button on the charging box
ŸModbus TCP (firmware version 0.40 or higher) for power control by the electricity network operator
ŸUpdateable for later functions (Smart-Home,...)
16 A CEE (red)
16 A multiple domestic plugs
16 A CEE campingplug (blue)
Page 10 Page 11
Scope of delivery
16 A multiple domestic plugs
16 A CEE campingplug (blue)
32 A CEE (red)
go-eCharger HOME+ 22 kW
Ÿ22 kW HOME+ to CEE red 16 A (3-phase)
Ÿ22 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ22 kW HOME+ to CEE blue 32 A (1-phase)
Ÿ22 kW HOME+ to multiple domestic plugs 16 A
Technical specifications
Optional
go-eCharger adapter cable
22 kW charging box
with 32 A CEE plug
11 kW charging box
with 16 A CEE plug or
for HOME+ 11 kW for HOME+ 22 kW
RFID chip
Reset card
Wall mounting plate Mounting set
22 kW type 2 cable
2.5 meters
5.0 meters
7.5 meters
4 x dowels/screws for mounting plate
1 x dowel/screw for u-piece
1 x u-piece for optional cable protection
Spare fine-wire fuse
go-eCharger HOME+ 11 kW
Ÿ11 kW HOME+ to CEE red 32 A (3-phase)
Ÿ11 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ11 kW HOME+ to multiple domestic plugs
16 A (household socket outlet)