go-e Charger HOME+ User manual
Operating instructions
for the product variants 11 kW and 22 kW
Version 1.4 EN
Copyright by go-e GmbH.
The content of this document may not be copied partly or published or circulated in
any form other than that approved by go-e GmbH without the written permission of
go-e GmbH.
Page 2
Thank you for your purchase decision
With the go-eCharger HOME+ you have chosen a solid, extremely
compact and versatile product.
The Charger has been developed for extreme flexibility, offers you
the advantages of a conventional wallbox and the possibility to
charge anywhere where there is alternating current and three-
phase current, provided that you have the appropriate socket
adapter.
With the go-eCharger HOME+ you have chosen a fully equipped
charging box. Because smart and intelligent solutions that make
charging electric vehicles even more convenient are already
integrated in the go-eCharger HOME+.
The go-eCharger was developed and tested by electric car drivers
for electric car drivers. To keep it up to date in the future, we are
constantly developing the firmware and adapting it to the state of
the art. So let us surprise you with future features.
We wish you much pleasure with your great product and always
enough electricity.
Your go-e team
Page 3
Copyright by go-e GmbH.
The content of this document may not be copied partly or published or circulated in
any form other than that approved by go-e GmbH without the written permission of
go-e GmbH.
Page 2
Thank you for your purchase decision
With the go-eCharger HOME+ you have chosen a solid, extremely
compact and versatile product.
The Charger has been developed for extreme flexibility, offers you
the advantages of a conventional wallbox and the possibility to
charge anywhere where there is alternating current and three-
phase current, provided that you have the appropriate socket
adapter.
With the go-eCharger HOME+ you have chosen a fully equipped
charging box. Because smart and intelligent solutions that make
charging electric vehicles even more convenient are already
integrated in the go-eCharger HOME+.
The go-eCharger was developed and tested by electric car drivers
for electric car drivers. To keep it up to date in the future, we are
constantly developing the firmware and adapting it to the state of
the art. So let us surprise you with future features.
We wish you much pleasure with your great product and always
enough electricity.
Your go-e team
Page 3
Preface
Drivers of electric vehicles consciously choose this type of mobility. Electric
drives are quiet and do not emit any environmentally harmful gases. But electric
vehicles also need energy, which must be generated.
We are surrounded by energy. Every degree Celsius above absolute zero is
energy. If we use existing energy carefully, we do not need to expand fossil
power plants or nuclear power plants for electric mobility.
An important contribution we can all make is the use of surplus energy. If
possible, do not charge your car when you come home after work, as the
electricity grid is already the most heavily charged. In order to save energy and
charge in an environmentally friendly manner, you should transfer your
charging processes to lunchtime or early in the morning, as there is an
abundance of electricity in the networks during this time.
This becomes even more interesting with a contract with our partner aWATTar,
where you can profit from the strongly fluctuating electricity prices on the
electricity price exchange by purchasing the electricity when the electricity is
the cheapest. The technology for this is already built into each of our charging
boxes. For more information, please visit
https://www.awattar.com/services/goe
go-e will continue to work on making its products more energy-efficient and
environmentally friendly in the future for a major goal: a future without
emissions.
Frank Fox
(founder go-e GmbH)
Page 4
Table of Contents
Prelude Page 6
Registration information Page 6
Operating instructions Page 7
Product overview Page 9
Scope of delivery Page 10
Technical specifications Page 11
Mounting Page 12
Commissioning Page 13
Error indication Page 14
The app Page 15
WiFi settings Page 22
Troubleshooting: What does the
colours of the LED ring mean? Page 25
Warranty Page 26
Confirmation for subsidy Page 27
CE declaration of conformity Page 28
Contact details Page 29
Page 5
Preface
Drivers of electric vehicles consciously choose this type of mobility. Electric
drives are quiet and do not emit any environmentally harmful gases. But electric
vehicles also need energy, which must be generated.
We are surrounded by energy. Every degree Celsius above absolute zero is
energy. If we use existing energy carefully, we do not need to expand fossil
power plants or nuclear power plants for electric mobility.
An important contribution we can all make is the use of surplus energy. If
possible, do not charge your car when you come home after work, as the
electricity grid is already the most heavily charged. In order to save energy and
charge in an environmentally friendly manner, you should transfer your
charging processes to lunchtime or early in the morning, as there is an
abundance of electricity in the networks during this time.
This becomes even more interesting with a contract with our partner aWATTar,
where you can profit from the strongly fluctuating electricity prices on the
electricity price exchange by purchasing the electricity when the electricity is
the cheapest. The technology for this is already built into each of our charging
boxes. For more information, please visit
https://www.awattar.com/services/goe
go-e will continue to work on making its products more energy-efficient and
environmentally friendly in the future for a major goal: a future without
emissions.
Frank Fox
(founder go-e GmbH)
Page 4
Table of Contents
Prelude Page 6
Registration information Page 6
Operating instructions Page 7
Product overview Page 9
Scope of delivery Page 10
Technical specifications Page 11
Mounting Page 12
Commissioning Page 13
Error indication Page 14
The app Page 15
WiFi settings Page 22
Troubleshooting: What does the
colours of the LED ring mean? Page 25
Warranty Page 26
Confirmation for subsidy Page 27
CE declaration of conformity Page 28
Contact details Page 29
Page 5
Page 6 Page 7
Registration information:
Depending on the country, the requirements of the authorities and electricity
network operators have to be observed, such as a reporting or approval
requirement for charging equipment, or the limitation of 1-phase charging.
Please contact your network operator to find out whether the go-eCharger is
subject to registration or approval and whether other restrictions must be
observed.
Note for Germany: Most of the relevant regulations can be found in the TAR Low
Voltage (VDE-AR-N 4100:2019-04). According to this, every charging station
from 3.6 kW has to be registered at the responsible electricity network operator
according to his specifications before you put it into operation. Up to 12 kW
charging power (like the go-eCharger HOME+ 11 kW), you only need to inform
the operator where you use the charging box. You can then immediately start
charging your vehicle.
If the charging station has a power output of more than 12 kW (like the go-
eCharger HOME+ 22 kW), you have to wait for the approval of the German
network operator after registration and before installation. Based on research
by go-e, the approval is almost always granted. Sometimes a reinforcement of
the house connection is necessary for this. Further information on registration
and approval can be found on our website at https://go-e.co/products/go-
echarger-home/?lang=en in the FAQ.
Please read the instructions for the unit carefully before installa-
tion and initial operation and observe all safety instructions!
This manual should help you:
Ÿto use the product properly
Ÿto avoid damage
Ÿto increase durability and reliability
Ÿto prevent a hazard
go-e GmbH does not assume any liability for damages
caused by disregarding these instructions!
Prelude Safety Instructions
Non-compliance with the operating instructions can have serious
consequences. go-e GmbH does not assume any liability for damage
caused by disregarding operating instructions or other warnings on the
device itself.
Attention! High voltage, fire hazard! Never use the device if the housing is
damaged or opened!
Do not use the go-eCharger if the cables attached or connected to the
device are damaged.
Never use wet or dirty plugs in conjunction with the go-eCharger.
Make sure that the connection to which the go-eCharger is to be connected
has been properly installed and is undamaged.
The go-eCharger has a built-in RCD protection device with DC current
detection (30 mA AC and 6 mA DC). Therefore an upstream RCCB type B
is not necessary. The circuit to which the go-eCharger is connected has to
be independently of this fitted with an RCCB type A and miniature circuit
breaker (MCB)
Any modification or repair of hardware or software may only be carried out
by qualified personnel of go-e GmbH or personnel trained for this purpose.
The removal of warnings attached to the go-eCharger or the opening of the
device will result in the loss of any liability by go-e GmbH.
The go-eCharger may only be used for the purpose of charging EV
batteries in conjunction with the appropriate adapters and cables.
It‘s important to observe the maximum permissible charging current of the
connection at which you are charging. If you don't known this, charge with
the lowest charge current. When using adapters, the maximum current for
the adapter has to be observed. If this is not known, use the lowest
charging current. Attention: The go-eCharger HOME+ 22 kW automatically
reduces the charging current to 16 A by plugging in the adapter only in
conjunction with the original go-e adapters. The go-eCharger HOME+ 11
kW always charges with a maximum of 16 A, regardless of the adapter.
Never use adapters whose technical suitability is unclear!
Never unplug by pulling the cable.
We recommend a maximum charging current of 10A for use with domestic
plugs. Take care of a mechanical relief of the domestic plug by supporting
the weight of the go-eCharger and the connected charging cable!
Observe the specifications of the electricity network operator with regard to
single-phase charging and the resulting asymmetrical grid load.
WARNING
ATTENTION
WARNING
ATTENTION
Page 6 Page 7
Registration information:
Depending on the country, the requirements of the authorities and electricity
network operators have to be observed, such as a reporting or approval
requirement for charging equipment, or the limitation of 1-phase charging.
Please contact your network operator to find out whether the go-eCharger is
subject to registration or approval and whether other restrictions must be
observed.
Note for Germany: Most of the relevant regulations can be found in the TAR Low
Voltage (VDE-AR-N 4100:2019-04). According to this, every charging station
from 3.6 kW has to be registered at the responsible electricity network operator
according to his specifications before you put it into operation. Up to 12 kW
charging power (like the go-eCharger HOME+ 11 kW), you only need to inform
the operator where you use the charging box. You can then immediately start
charging your vehicle.
If the charging station has a power output of more than 12 kW (like the go-
eCharger HOME+ 22 kW), you have to wait for the approval of the German
network operator after registration and before installation. Based on research
by go-e, the approval is almost always granted. Sometimes a reinforcement of
the house connection is necessary for this. Further information on registration
and approval can be found on our website at https://go-e.co/products/go-
echarger-home/?lang=en in the FAQ.
Please read the instructions for the unit carefully before installa-
tion and initial operation and observe all safety instructions!
This manual should help you:
Ÿto use the product properly
Ÿto avoid damage
Ÿto increase durability and reliability
Ÿto prevent a hazard
go-e GmbH does not assume any liability for damages
caused by disregarding these instructions!
Prelude Safety Instructions
Non-compliance with the operating instructions can have serious
consequences. go-e GmbH does not assume any liability for damage
caused by disregarding operating instructions or other warnings on the
device itself.
Attention! High voltage, fire hazard! Never use the device if the housing is
damaged or opened!
Do not use the go-eCharger if the cables attached or connected to the
device are damaged.
Never use wet or dirty plugs in conjunction with the go-eCharger.
Make sure that the connection to which the go-eCharger is to be connected
has been properly installed and is undamaged.
The go-eCharger has a built-in RCD protection device with DC current
detection (30 mA AC and 6 mA DC). Therefore an upstream RCCB type B
is not necessary. The circuit to which the go-eCharger is connected has to
be independently of this fitted with an RCCB type A and miniature circuit
breaker (MCB)
Any modification or repair of hardware or software may only be carried out
by qualified personnel of go-e GmbH or personnel trained for this purpose.
The removal of warnings attached to the go-eCharger or the opening of the
device will result in the loss of any liability by go-e GmbH.
The go-eCharger may only be used for the purpose of charging EV
batteries in conjunction with the appropriate adapters and cables.
It‘s important to observe the maximum permissible charging current of the
connection at which you are charging. If you don't known this, charge with
the lowest charge current. When using adapters, the maximum current for
the adapter has to be observed. If this is not known, use the lowest
charging current. Attention: The go-eCharger HOME+ 22 kW automatically
reduces the charging current to 16 A by plugging in the adapter only in
conjunction with the original go-e adapters. The go-eCharger HOME+ 11
kW always charges with a maximum of 16 A, regardless of the adapter.
Never use adapters whose technical suitability is unclear!
Never unplug by pulling the cable.
We recommend a maximum charging current of 10A for use with domestic
plugs. Take care of a mechanical relief of the domestic plug by supporting
the weight of the go-eCharger and the connected charging cable!
Observe the specifications of the electricity network operator with regard to
single-phase charging and the resulting asymmetrical grid load.
WARNING
ATTENTION
WARNING
ATTENTION
Page 8
(2) Connection cable
(7) LED ring
(5) Button
(4) Housing
(6) Typ 2 socket
Page 9
(8) Fine-wire fuse on the back
Product overview
(3) Strain relief
32 A CEE Plug (HOME+ 22 kW)
16 A CEE Plug (HOME+ 11 kW)
(1)
Never cover the go-eCharger during charging. Heat accumulation can lead
to permanent damage or even fire.
In the event of unusual heat generation, the charging process has to be
stopped immediately.
If you notice discoloration or deformation of the plastic due to heat
generation, it is imperative that you contact the customer service.
Use your go-eCharger exclusively hanging or in the wall mount. Never use
the charging box lying down! The type 2 connectors are not waterproof and
water could penetrate to the contacts while lying down!
The go-eCharger is suitable for charging gassing vehicle traction batteries
only in well ventilated rooms. In case of uncertainty, please contact your
vehicle manufacturer.
The go-eCharger HOME+ 11 kW may only be operated on the
following connections:
¡CEE red 16 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 11 kW:
¡CEE red 32 A 3-phase 400 V 50 Hz (limited by Charger to 16 A 3-phase)
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The go-eCharger HOME+ 22 kW may only be operated on the
following connections:
¡CEE red 32 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 22 kW:
¡CEE red 16 A 3-phase 400 V 50 Hz
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡CEE blue 32 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The original go-e adapters for the go-eCharger HOME+ 11 kW and go-
eCharger HOME+ 22 kW may only be used in conjunction with the
respective go-eCharger.
The go-eCharger HOME+ has the communication interfaces WiFi
802.11b/g/n 2.4GHz and RFID. WiFi is operated on a frequency of 2.4Ghz,
channels 1-13 with the frequency band 2412-2472Mhz. The maximum
transmission power of the WiFi is 19.29dBm. RFID is operated on a
frequency of 13.56MHz with a maximum radiated power of 60dBµA/m at
10m.
Safety Instructions
WARNING
ATTENTION
Page 8
(2) Connection cable
(7) LED ring
(5) Button
(4) Housing
(6) Typ 2 socket
Page 9
(8) Fine-wire fuse on the back
Product overview
(3) Strain relief
32 A CEE Plug (HOME+ 22 kW)
16 A CEE Plug (HOME+ 11 kW)
(1)
Never cover the go-eCharger during charging. Heat accumulation can lead
to permanent damage or even fire.
In the event of unusual heat generation, the charging process has to be
stopped immediately.
If you notice discoloration or deformation of the plastic due to heat
generation, it is imperative that you contact the customer service.
Use your go-eCharger exclusively hanging or in the wall mount. Never use
the charging box lying down! The type 2 connectors are not waterproof and
water could penetrate to the contacts while lying down!
The go-eCharger is suitable for charging gassing vehicle traction batteries
only in well ventilated rooms. In case of uncertainty, please contact your
vehicle manufacturer.
The go-eCharger HOME+ 11 kW may only be operated on the
following connections:
¡CEE red 16 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 11 kW:
¡CEE red 32 A 3-phase 400 V 50 Hz (limited by Charger to 16 A 3-phase)
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The go-eCharger HOME+ 22 kW may only be operated on the
following connections:
¡CEE red 32 A 3-phase 400 V 50 Hz
With go-eCharger adapter for HOME+ 22 kW:
¡CEE red 16 A 3-phase 400 V 50 Hz
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡CEE blue 32 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The original go-e adapters for the go-eCharger HOME+ 11 kW and go-
eCharger HOME+ 22 kW may only be used in conjunction with the
respective go-eCharger.
The go-eCharger HOME+ has the communication interfaces WiFi
802.11b/g/n 2.4GHz and RFID. WiFi is operated on a frequency of 2.4Ghz,
channels 1-13 with the frequency band 2412-2472Mhz. The maximum
transmission power of the WiFi is 19.29dBm. RFID is operated on a
frequency of 13.56MHz with a maximum radiated power of 60dBµA/m at
10m.
Safety Instructions
WARNING
ATTENTION
Product specifications:
ŸDimensions: approx. 15 x 25 cm x 9 cm
ŸWeight: approx. 2.0 kg
ŸConnection cable: 30 cm + plug (CEE red 16 A or CEE red 32 A)
ŸRated voltage: 230/400 V depending on number of connected phases
ŸRated frequency: 50 Hz
Permissible ambient conditions:
ŸTemperature: -25 °C to + 40 °C
ŸAverage temperature in 24 hours: below 35 °C
ŸAltitude: maximum 2,000 m above sea level
ŸRelative humidity: maximum 95 % (non-condensing)
Charging capacity:
ŸMaximum charging power 11 kW (16 A 3-phase | HOME+ 11 kW) or 22 kW (32 A 3-phase | HOME+ 22 kW)
ŸCharging power adjustable between 1.4 kW and 11 kW (HOME+ 11 kW) or 22 kW (HOME+ 22 kW) (via the charging
current in 1 ampere steps between 6 A and 32 A) depending on number of phases (not adjustable at go-eCharger!)
◦ single-phase: 1.4 kW to 3.7 kW or 7.4 kW
◦ two-phase: 2.8 kW to 7.4 kW or 14.8 kW (ATTENTION: applies to vehicles with 2-phase on-board chargers.
2-phase connection of the charger is not possible - go-eCharger needs to be connected 1- or 3-phase!)
◦ three-phase: 4.2 kW to 11 kW or 22 kW (go-eCharger switches through the power of the connection.)
Optional adapters:
Vehicle side connection:
Ÿ (type 2 cable not included in go-eCharger delivery)Type 2 socket
ŸLocking device (theft protection)
ŸVehicles with type 1 can be charged with adapter cable
ŸAmpere and charging status readable via LED ring or app
ŸCharging power adjustable via button and app
Security features:
ŸRFID access control
Ÿ with DC detection, 30 mA AC, 6 mA DCRCD protection device
ŸPhase and voltage test of the input voltage
ŸPhase test after contactor
ŸCurrent sensor 3-phase
ŸGround check for TT, TN mains (switchable grounding monitoring - Norway mode - for IT mains)
ŸCustomer replaceable fine fuse for internal electronics (triggers if supply line is connected incorrectly)
ŸAdapter detection with automatic reduction to 16 A (for go-eCharger HOME+ 22 kW and only when using original go-
e adapters)
ŸIP54 - Protection against dirt and water, suitable for permanent outdoor use
ŸImpact resistance = Ik10
ŸProtection class = I
ŸPollution degree = II
Ÿgo-e network operator API for authorised access of the electricity network operator to the go-eCharger for network
related power control
App an connectivity:
ŸLocal (WiFi hotspot) or worldwide (via WiFi) usable
ŸCharge monitoring (voltage, current, power, energy)
ŸStart/stop function
ŸRFID card management (up to 10 users per charger)
ŸTimer
ŸElectricity meter (total kWh and total amount per RFID card)
ŸMax Wh Charging
ŸAccess management (RFID/App)
ŸLock/Unlock functions
ŸElectricity price exchange connection with intelligent charge management
ŸLoad balancing
ŸPhotovoltaic connection via open API interface (programming required)
ŸLED adjustment
ŸManagement of the charging levels via button on the charging box
ŸModbus TCP (firmware version 0.40 or higher) for power control by the electricity network operator
ŸUpdateable for later functions (Smart-Home,...)
16 A CEE (red)
16 A multiple domestic plugs
16 A CEE campingplug (blue)
Page 10 Page 11
Scope of delivery
16 A multiple domestic plugs
16 A CEE campingplug (blue)
32 A CEE (red)
go-eCharger HOME+ 22 kW
Ÿ22 kW HOME+ to CEE red 16 A (3-phase)
Ÿ22 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ22 kW HOME+ to CEE blue 32 A (1-phase)
Ÿ22 kW HOME+ to multiple domestic plugs 16 A
Technical specifications
Optional
go-eCharger adapter cable
22 kW charging box
with 32 A CEE plug
11 kW charging box
with 16 A CEE plug or
for HOME+ 11 kW for HOME+ 22 kW
RFID chip
Reset card
Wall mounting plate Mounting set
22 kW type 2 cable
2.5 meters
5.0 meters
7.5 meters
4 x dowels/screws for mounting plate
1 x dowel/screw for u-piece
1 x u-piece for optional cable protection
Spare fine-wire fuse
go-eCharger HOME+ 11 kW
Ÿ11 kW HOME+ to CEE red 32 A (3-phase)
Ÿ11 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ11 kW HOME+ to multiple domestic plugs
16 A (household socket outlet)
Product specifications:
ŸDimensions: approx. 15 x 25 cm x 9 cm
ŸWeight: approx. 2.0 kg
ŸConnection cable: 30 cm + plug (CEE red 16 A or CEE red 32 A)
ŸRated voltage: 230/400 V depending on number of connected phases
ŸRated frequency: 50 Hz
Permissible ambient conditions:
ŸTemperature: -25 °C to + 40 °C
ŸAverage temperature in 24 hours: below 35 °C
ŸAltitude: maximum 2,000 m above sea level
ŸRelative humidity: maximum 95 % (non-condensing)
Charging capacity:
ŸMaximum charging power 11 kW (16 A 3-phase | HOME+ 11 kW) or 22 kW (32 A 3-phase | HOME+ 22 kW)
ŸCharging power adjustable between 1.4 kW and 11 kW (HOME+ 11 kW) or 22 kW (HOME+ 22 kW) (via the charging
current in 1 ampere steps between 6 A and 32 A) depending on number of phases (not adjustable at go-eCharger!)
◦ single-phase: 1.4 kW to 3.7 kW or 7.4 kW
◦ two-phase: 2.8 kW to 7.4 kW or 14.8 kW (ATTENTION: applies to vehicles with 2-phase on-board chargers.
2-phase connection of the charger is not possible - go-eCharger needs to be connected 1- or 3-phase!)
◦ three-phase: 4.2 kW to 11 kW or 22 kW (go-eCharger switches through the power of the connection.)
Optional adapters:
Vehicle side connection:
Ÿ (type 2 cable not included in go-eCharger delivery)Type 2 socket
ŸLocking device (theft protection)
ŸVehicles with type 1 can be charged with adapter cable
ŸAmpere and charging status readable via LED ring or app
ŸCharging power adjustable via button and app
Security features:
ŸRFID access control
Ÿ with DC detection, 30 mA AC, 6 mA DCRCD protection device
ŸPhase and voltage test of the input voltage
ŸPhase test after contactor
ŸCurrent sensor 3-phase
ŸGround check for TT, TN mains (switchable grounding monitoring - Norway mode - for IT mains)
ŸCustomer replaceable fine fuse for internal electronics (triggers if supply line is connected incorrectly)
ŸAdapter detection with automatic reduction to 16 A (for go-eCharger HOME+ 22 kW and only when using original go-
e adapters)
ŸIP54 - Protection against dirt and water, suitable for permanent outdoor use
ŸImpact resistance = Ik10
ŸProtection class = I
ŸPollution degree = II
Ÿgo-e network operator API for authorised access of the electricity network operator to the go-eCharger for network
related power control
App an connectivity:
ŸLocal (WiFi hotspot) or worldwide (via WiFi) usable
ŸCharge monitoring (voltage, current, power, energy)
ŸStart/stop function
ŸRFID card management (up to 10 users per charger)
ŸTimer
ŸElectricity meter (total kWh and total amount per RFID card)
ŸMax Wh Charging
ŸAccess management (RFID/App)
ŸLock/Unlock functions
ŸElectricity price exchange connection with intelligent charge management
ŸLoad balancing
ŸPhotovoltaic connection via open API interface (programming required)
ŸLED adjustment
ŸManagement of the charging levels via button on the charging box
ŸModbus TCP (firmware version 0.40 or higher) for power control by the electricity network operator
ŸUpdateable for later functions (Smart-Home,...)
16 A CEE (red)
16 A multiple domestic plugs
16 A CEE campingplug (blue)
Page 10 Page 11
Scope of delivery
16 A multiple domestic plugs
16 A CEE campingplug (blue)
32 A CEE (red)
go-eCharger HOME+ 22 kW
Ÿ22 kW HOME+ to CEE red 16 A (3-phase)
Ÿ22 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ22 kW HOME+ to CEE blue 32 A (1-phase)
Ÿ22 kW HOME+ to multiple domestic plugs 16 A
Technical specifications
Optional
go-eCharger adapter cable
22 kW charging box
with 32 A CEE plug
11 kW charging box
with 16 A CEE plug or
for HOME+ 11 kW for HOME+ 22 kW
RFID chip
Reset card
Wall mounting plate Mounting set
22 kW type 2 cable
2.5 meters
5.0 meters
7.5 meters
4 x dowels/screws for mounting plate
1 x dowel/screw for u-piece
1 x u-piece for optional cable protection
Spare fine-wire fuse
go-eCharger HOME+ 11 kW
Ÿ11 kW HOME+ to CEE red 32 A (3-phase)
Ÿ11 kW HOME+ to CEE blue 16 A (1-phase)
Ÿ11 kW HOME+ to multiple domestic plugs
16 A (household socket outlet)
Connect
Never use the go-eCharger lying on its back; it may
collect water in the Type 2 outlet when it rains.
Connect the go-eCharger to a suitable power source
- at best directly to a CEE 16 A socket (go-eCharger
HOME+ 11 kW) or a CEE 32 A socket (go-eCharger
HOME+ 22 kW) or with an adapter to a
corresponding other power source.
Page 12
Commissioning
After an initial self-test in which the LEDs shine in
rainbow colours, the LEDs light up blue in the
number of the strength of the preset charging current
(in amperes).
The button (5) can be used to select between 6 A and
16 A (go-eCharger HOME+ 11 kW) or between 6 A
and 32 A (go-eCharger HOME+ 22 kW). The levels of
the selection can be individually adjusted in the app.
It does not matter whether the go-eCharger is
connected in one or three phases.
Charging process
Now insert your type 2 cable into the charging unit.
All LEDs light up yellow during the test. The charging
process is started with a clicking sound in the
charging unit and is indicated by switching the LEDs.
During charging, the LEDs run clockwise around the
charging socket. The number of "tails" corresponds
to the number of connected phases while the rotation
speed depends to the charging current.
Exit charging process
The charging process is terminated by the vehicle.
This is usually the case when the vehicle's battery is
fully charged. The cable remains locked (default
settings) in the type 2 socket after the charging
process is complete until it is removed from the
vehicle (theft protection).
If you want to interrupt charging prematurely, you can
do this via the function of your vehicle ("Cable
unlocking") or via the app ("Activation").
Page 13
The go-eCharger has a built-in RCD protection device with DC
current detection (30 mA AC and 6 mA DC). Therefore an
upstream residual current circuit breaker (RCCB) type B is not
necessary. The circuit to which the go-eCharger is connected has
to be independently of this fitted with an RCCB type A and a
miniature circuit breaker (MCB) according to the the following
specification:
ŸCharacteristic B and C is permissible
ŸConnection 16/32 A three-phase = 3- or 4-pole MCB for 16/32 A
ŸConnection 16/32 A single-phase = 2-pole MCB for 16/32 A
The device can be installed indoors or outdoors. Provide a power
supply. If a three-phase socket is available, insert the charging unit
onto the wall mount and the plug of the charging unit into the
socket to determine the best positioning of the wall bracket. Also
use this as a template for marking the drill holes. Use a spirit level
to align the wall mount.
Use the screws and dowels supplied to attach the wall bracket.
Make sure that there are no distortions on the surface. If the wall
bracket warps, it may not be possible to attach the device. Use
spacers to compensate for any unevenness in the wall.
If there is no three-phase current connection, have the three-
phase current socket installed by a qualified electrician. This
qualified person has a recognised electrical engineering
qualification which enables him/her to carry out all electrical
engineering work in accordance with the applicable national
regulations. You can achieve a comfortable height for the charging
box by having the three-phase socket installed approx. 170 cm
above the floor.
If necessary, attach the supplied U-piece for optional cable
securing with the screw and dowel still present so that you can
lay the connection cable leading to the CEE socket in the U-
piece. The cable is then secured with a padlock, which is not
included in the scope of delivery.
Mounting of go-eCharger HOME+
Connect
Never use the go-eCharger lying on its back; it may
collect water in the Type 2 outlet when it rains.
Connect the go-eCharger to a suitable power source
- at best directly to a CEE 16 A socket (go-eCharger
HOME+ 11 kW) or a CEE 32 A socket (go-eCharger
HOME+ 22 kW) or with an adapter to a
corresponding other power source.
Page 12
Commissioning
After an initial self-test in which the LEDs shine in
rainbow colours, the LEDs light up blue in the
number of the strength of the preset charging current
(in amperes).
The button (5) can be used to select between 6 A and
16 A (go-eCharger HOME+ 11 kW) or between 6 A
and 32 A (go-eCharger HOME+ 22 kW). The levels of
the selection can be individually adjusted in the app.
It does not matter whether the go-eCharger is
connected in one or three phases.
Charging process
Now insert your type 2 cable into the charging unit.
All LEDs light up yellow during the test. The charging
process is started with a clicking sound in the
charging unit and is indicated by switching the LEDs.
During charging, the LEDs run clockwise around the
charging socket. The number of "tails" corresponds
to the number of connected phases while the rotation
speed depends to the charging current.
Exit charging process
The charging process is terminated by the vehicle.
This is usually the case when the vehicle's battery is
fully charged. The cable remains locked (default
settings) in the type 2 socket after the charging
process is complete until it is removed from the
vehicle (theft protection).
If you want to interrupt charging prematurely, you can
do this via the function of your vehicle ("Cable
unlocking") or via the app ("Activation").
Page 13
The go-eCharger has a built-in RCD protection device with DC
current detection (30 mA AC and 6 mA DC). Therefore an
upstream residual current circuit breaker (RCCB) type B is not
necessary. The circuit to which the go-eCharger is connected has
to be independently of this fitted with an RCCB type A and a
miniature circuit breaker (MCB) according to the the following
specification:
ŸCharacteristic B and C is permissible
ŸConnection 16/32 A three-phase = 3- or 4-pole MCB for 16/32 A
ŸConnection 16/32 A single-phase = 2-pole MCB for 16/32 A
The device can be installed indoors or outdoors. Provide a power
supply. If a three-phase socket is available, insert the charging unit
onto the wall mount and the plug of the charging unit into the
socket to determine the best positioning of the wall bracket. Also
use this as a template for marking the drill holes. Use a spirit level
to align the wall mount.
Use the screws and dowels supplied to attach the wall bracket.
Make sure that there are no distortions on the surface. If the wall
bracket warps, it may not be possible to attach the device. Use
spacers to compensate for any unevenness in the wall.
If there is no three-phase current connection, have the three-
phase current socket installed by a qualified electrician. This
qualified person has a recognised electrical engineering
qualification which enables him/her to carry out all electrical
engineering work in accordance with the applicable national
regulations. You can achieve a comfortable height for the charging
box by having the three-phase socket installed approx. 170 cm
above the floor.
If necessary, attach the supplied U-piece for optional cable
securing with the screw and dowel still present so that you can
lay the connection cable leading to the CEE socket in the U-
piece. The cable is then secured with a padlock, which is not
included in the scope of delivery.
Mounting of go-eCharger HOME+
ATTENTION:
If the power supply is interrupted, the charging cable
remains locked in the charging unit for reasons of
theft protection. To unlock it, it is necessary to re-
energise the charging unit.
Error Indication
The go-eCharger executes a whole series of safety
queries in order to check the power source used for
possible errors. For this reason, the go-eCharger
may display an error and refuse to charge, especially
in the case of unknown power sources.
The cause of the error is visualised by the unit
through certain colours and positions of the LEDs.
You will also find the error message in the "Status
display" of the app. More detailed information about
the causes and appropriate measures are described
in the "Troubleshooting" section of these
instructions.
Online Support
In our online support section, we address the most
frequently asked questions in the FAQ at www.go-
e.co/support/?lang=en. If you have any questions
about the operation of the go-eCharger, you will
almost certainly find what you are looking for there.
Please note that we would like to continue to offer the
product at the lowest possible price. Therefore, only
use the personal contact if you do not find the answer
to your question in the manual or on our website.
Thank you for your support!
Page 14
The app
The app gives you full access to a wide range of go-eCharger functions via
direct (via hotspot) or worldwide (via the Internet). The app can be found in
the Apple App Store, the Google Play Store or at http://app.go-e.co/.
Connect the app to the go-eCharger by either manually pairing the charging
station in your WiFi settings or by scanning the QR code of the reset card. You
will also find further instructions on how to do this in the short instructions.
Status display (1)
Offline: There is no connection between your mobile
device and the charger, wait briefly or check the
internet connection. When using the app for the first
time, connect the go-eCharger as described in the
short instructions or on page 22 of these instructions.
Charging: The go-eCharger is in charging mode.
The LEDs on the charger rotate around the type 2
socket.
Finished: The charging process was finished.
Error: No charging possible - error reason is shown
(consult page 25 "Troubleshooting").
Ready for charging: The go-eCharger is ready for
charging, but there is no connection to the car - plug
in the type 2 cable!
Waiting for car: The go-eCharger waits for the
vehicle to release the charging process.
Activation needed: The charging process has to be
authorised by an RFID card or the activation button
of the app.
Waiting for charging: Charging takes place
according to the preset time regulation (see
"Settings"/"Scheduler"). Note that the charging
process can only start when the charger is
connected to the car.
Page 15
Error indication
TIP
Charging
1
ATTENTION:
If the power supply is interrupted, the charging cable
remains locked in the charging unit for reasons of
theft protection. To unlock it, it is necessary to re-
energise the charging unit.
Error Indication
The go-eCharger executes a whole series of safety
queries in order to check the power source used for
possible errors. For this reason, the go-eCharger
may display an error and refuse to charge, especially
in the case of unknown power sources.
The cause of the error is visualised by the unit
through certain colours and positions of the LEDs.
You will also find the error message in the "Status
display" of the app. More detailed information about
the causes and appropriate measures are described
in the "Troubleshooting" section of these
instructions.
Online Support
In our online support section, we address the most
frequently asked questions in the FAQ at www.go-
e.co/support/?lang=en. If you have any questions
about the operation of the go-eCharger, you will
almost certainly find what you are looking for there.
Please note that we would like to continue to offer the
product at the lowest possible price. Therefore, only
use the personal contact if you do not find the answer
to your question in the manual or on our website.
Thank you for your support!
Page 14
The app
The app gives you full access to a wide range of go-eCharger functions via
direct (via hotspot) or worldwide (via the Internet). The app can be found in
the Apple App Store, the Google Play Store or at http://app.go-e.co/.
Connect the app to the go-eCharger by either manually pairing the charging
station in your WiFi settings or by scanning the QR code of the reset card. You
will also find further instructions on how to do this in the short instructions.
Status display (1)
Offline: There is no connection between your mobile
device and the charger, wait briefly or check the
internet connection. When using the app for the first
time, connect the go-eCharger as described in the
short instructions or on page 22 of these instructions.
Charging: The go-eCharger is in charging mode.
The LEDs on the charger rotate around the type 2
socket.
Finished: The charging process was finished.
Error: No charging possible - error reason is shown
(consult page 25 "Troubleshooting").
Ready for charging: The go-eCharger is ready for
charging, but there is no connection to the car - plug
in the type 2 cable!
Waiting for car: The go-eCharger waits for the
vehicle to release the charging process.
Activation needed: The charging process has to be
authorised by an RFID card or the activation button
of the app.
Waiting for charging: Charging takes place
according to the preset time regulation (see
"Settings"/"Scheduler"). Note that the charging
process can only start when the charger is
connected to the car.
Page 15
Error indication
TIP
Charging
1
Activation (2)
You can activate or deactivate your charging
processes via the regulator (2). If "Activation" is
permanently switched on, charging starts
automatically. With the corresponding default setting
under "Settings/Access control" (12), you have to
authorise each charging process via this button of
the app or RFID chip/card.
The charging cable remains locked in the default
setting until it is removed from the vehicle.
Change ampere (3)
The charging power can be freely selected between
6 and 16 A (HOME+ 11 kW) or 32 A (HOME+ 22 kW)
via the slider (4) after pressing the "Ampere" button
(3). This setting is identical for all phases.
Practical: This setting can also be used to regulate
the charging current during the charging process.
The overview also shows you the approximate
theoretical charging time (depending on how many
phases your car is charging with).
Note: To change the default settings for the blue push
button of the go-eCharger, look at "Settings/Button"
(9).
Automatic stop (5)
If you only want to charge a certain amount of
electricity, use the „Automatic stop" button (5) to set
the maximum kWh (6) with which the vehicle's
battery is going to be charged. Does not work
together with the access control types „Electricity
prices“ (13) and „Scheduler“ (15).
The function is practical if you do not want to fully
charge the battery, e.g. because you live on a
mountain and want to recuperate when driving
downhill or if you are able to charge cheaper at your
employer's site.
Page 16
Charging details (7)
If you touch the button "Show more" (7), an overview
opens below it in which you receive further
information about the current and the total amount of
electricity charged with the Charger (in kWh). In
addition, you can see, for example, data on the
current charging power or current intensity on the
individual phases.
Settings
Serial (8)
The serial number of the connected go-eCharger.
Button (9)
You can set/change up to five charging levels for the
blue button of the go-eCharger in the app via
„Button" (9). You activate the entered charging levels
(11) by repeatedly pressing the blue Charger push
button. Entry fields with the value "0" are skipped.
Default values are already predefined when the unit
is delivered.
Access control (10)
You can choose between four options (12):
1. Open: charging starts immediately after
connecting the charger to the vehicle.
2. RFID/app: charging process needs to be enabled
by the slider "Activation" (2) or RFID.
3. Electricity prices: this option is currently only
available in Germany/Austria and requires Internet.
You also need to be an electricity customer of
aWATTar. (more information www.awattar.com/services/goe)
4. Scheduler: you only charge at specified times.
Depending on the option selected, you need to
Page 17
TIP
TIP
The appThe app
3
2
4
5
6
7
11
9
10
8
12
Activation (2)
You can activate or deactivate your charging
processes via the regulator (2). If "Activation" is
permanently switched on, charging starts
automatically. With the corresponding default setting
under "Settings/Access control" (12), you have to
authorise each charging process via this button of
the app or RFID chip/card.
The charging cable remains locked in the default
setting until it is removed from the vehicle.
Change ampere (3)
The charging power can be freely selected between
6 and 16 A (HOME+ 11 kW) or 32 A (HOME+ 22 kW)
via the slider (4) after pressing the "Ampere" button
(3). This setting is identical for all phases.
Practical: This setting can also be used to regulate
the charging current during the charging process.
The overview also shows you the approximate
theoretical charging time (depending on how many
phases your car is charging with).
Note: To change the default settings for the blue push
button of the go-eCharger, look at "Settings/Button"
(9).
Automatic stop (5)
If you only want to charge a certain amount of
electricity, use the „Automatic stop" button (5) to set
the maximum kWh (6) with which the vehicle's
battery is going to be charged. Does not work
together with the access control types „Electricity
prices“ (13) and „Scheduler“ (15).
The function is practical if you do not want to fully
charge the battery, e.g. because you live on a
mountain and want to recuperate when driving
downhill or if you are able to charge cheaper at your
employer's site.
Page 16
Charging details (7)
If you touch the button "Show more" (7), an overview
opens below it in which you receive further
information about the current and the total amount of
electricity charged with the Charger (in kWh). In
addition, you can see, for example, data on the
current charging power or current intensity on the
individual phases.
Settings
Serial (8)
The serial number of the connected go-eCharger.
Button (9)
You can set/change up to five charging levels for the
blue button of the go-eCharger in the app via
„Button" (9). You activate the entered charging levels
(11) by repeatedly pressing the blue Charger push
button. Entry fields with the value "0" are skipped.
Default values are already predefined when the unit
is delivered.
Access control (10)
You can choose between four options (12):
1. Open: charging starts immediately after
connecting the charger to the vehicle.
2. RFID/app: charging process needs to be enabled
by the slider "Activation" (2) or RFID.
3. Electricity prices: this option is currently only
available in Germany/Austria and requires Internet.
You also need to be an electricity customer of
aWATTar. (more information www.awattar.com/services/goe)
4. Scheduler: you only charge at specified times.
Depending on the option selected, you need to
Page 17
TIP
TIP
The appThe app
3
2
4
5
6
7
11
9
10
8
12
configure the following detailed settings.
Electricity prices (13)
After selecting the access control option Electricity
prices, you define via the button "Electricity prices"
(13) further details (14). You have to deposit your
country (zone) and define how many hours the car
should charge at least. You also define the time for
the end of the charging process. The go-eCharger
now automatically determines when the electricity is
cheapest for the defined number of consecutive
hours and starts the charging process in the time
slot. If the battery is not yet fully charged, the
charging process will continue automatically.
Scheduler (15)
Define the times for your charging processes via the
app button „Scheduler" (15), if you have selected the
option scheduler as type of "Access control" (10).
You can "Always allow" (16) or only allow or prohibit
charging at certain times. Two time periods can be
defined for weekdays and the weekend. The current
time is determined automatically after you have set
the time zone. An Internet connection is required for
this. (If the charger is disconnected from the power
supply, the current time needs to be determined
again via the Internet.)
If you occasionally want to charge without a
scheduler, activate the option "Allow charging after
pressing button 2x". Then you can also start the
charging process by pressing the blue push button of
the charger twice.
Show RFID cards (17)
The go-eCharger can be unlocked using an RFID
card/chip if the corresponding option has been
selected at "Access control". To do this, simply hold a
learned RFID chip/card in front of the RFID sign of
the charger. You can find the RFID cards/chips
(maximum of ten) that have been registered with the
Page 18
charger in the app by scrolling all the way down in the
section "Settings" and clicking on "Show RFID card
settings" (17). You manage them by selecting the
desired "Card". The charged kWh (without decimal
places) is stored for each card (chip). The RFID chip
included in the scope of delivery is already learned
as "Card 1" and can therefore be used immediately.
Learn a card/chip (18)
If you want to allow additional people access to the
charging station via RFID, you have to learn
additional cards/chips. First select a free card slot in
the app. Now hold the RFID chip or the RFID card to
be learned close to the go-eCharger (but never the
go-eCharger reset card) until 5 red LEDs light up and
then press "Learn" (18) in the app at the same time.
Now 5 green dots should light up, which means that
the card has been learned. You can now also rename
the card.
Note: Any RFID card that transmits on a frequency of
13.56 MHz can be learned.
Delete card/chip (18)
You can also delete learned cards (18). With the
card, all data on the corresponding memory location
of the charging unit will be deleted. If you want to
reset the charged current to zero, you have to delete
the entire card and learn it again.
Load balancing (19)
You can obtain detailed instructions at static load
balancing directly in the app. You will find the menu
item in the section "Settings" (19). Select the option
"Load balancing over cloud" (20). A WiFi connection
Page 19
ATTENTION
The appThe app
15
13
14
16
17
18
19
configure the following detailed settings.
Electricity prices (13)
After selecting the access control option Electricity
prices, you define via the button "Electricity prices"
(13) further details (14). You have to deposit your
country (zone) and define how many hours the car
should charge at least. You also define the time for
the end of the charging process. The go-eCharger
now automatically determines when the electricity is
cheapest for the defined number of consecutive
hours and starts the charging process in the time
slot. If the battery is not yet fully charged, the
charging process will continue automatically.
Scheduler (15)
Define the times for your charging processes via the
app button „Scheduler" (15), if you have selected the
option scheduler as type of "Access control" (10).
You can "Always allow" (16) or only allow or prohibit
charging at certain times. Two time periods can be
defined for weekdays and the weekend. The current
time is determined automatically after you have set
the time zone. An Internet connection is required for
this. (If the charger is disconnected from the power
supply, the current time needs to be determined
again via the Internet.)
If you occasionally want to charge without a
scheduler, activate the option "Allow charging after
pressing button 2x". Then you can also start the
charging process by pressing the blue push button of
the charger twice.
Show RFID cards (17)
The go-eCharger can be unlocked using an RFID
card/chip if the corresponding option has been
selected at "Access control". To do this, simply hold a
learned RFID chip/card in front of the RFID sign of
the charger. You can find the RFID cards/chips
(maximum of ten) that have been registered with the
Page 18
charger in the app by scrolling all the way down in the
section "Settings" and clicking on "Show RFID card
settings" (17). You manage them by selecting the
desired "Card". The charged kWh (without decimal
places) is stored for each card (chip). The RFID chip
included in the scope of delivery is already learned
as "Card 1" and can therefore be used immediately.
Learn a card/chip (18)
If you want to allow additional people access to the
charging station via RFID, you have to learn
additional cards/chips. First select a free card slot in
the app. Now hold the RFID chip or the RFID card to
be learned close to the go-eCharger (but never the
go-eCharger reset card) until 5 red LEDs light up and
then press "Learn" (18) in the app at the same time.
Now 5 green dots should light up, which means that
the card has been learned. You can now also rename
the card.
Note: Any RFID card that transmits on a frequency of
13.56 MHz can be learned.
Delete card/chip (18)
You can also delete learned cards (18). With the
card, all data on the corresponding memory location
of the charging unit will be deleted. If you want to
reset the charged current to zero, you have to delete
the entire card and learn it again.
Load balancing (19)
You can obtain detailed instructions at static load
balancing directly in the app. You will find the menu
item in the section "Settings" (19). Select the option
"Load balancing over cloud" (20). A WiFi connection
Page 19
ATTENTION
The appThe app
15
13
14
16
17
18
19
Page 20 Page 21
The appThe app
is required for this. Combine several go-eChargers
to a group, which are supplied by the same power
line so that it is not overloaded, by using load
balancing. This is how you do it: Define the maximum
permissible total current for the charger group (21)
and define the minimum charging current for several
chargers that are charging simultaneously (22).
Note: A minimum charging current of 6 A is always
required for a car to start charging at all. With a
current protection of e.g. 32 A, a maximum of five
vehicles can be charged at the same time.
In addition, priorities can be defined (23). For the first
charger of the load balancing group, you have to
generate a "load balancing group ID" (24). Then
enter this ID for all other chargers of the group. You
also have to enter all the other load balancing
settings again for the other chargers of the group.
If the cloud connection is temporarily interrupted, the
go-eChargers will continue charging in Fallback
mode (25). In this mode, the charging current for all
chargers is reduced to a predefined value.
Cable unlock (26)
In the submenu "Cable unlock" (29) you determine
whether the cable should remain locked in the
charging unit after the end of the charging process
until it is released on the vehicle side (default setting)
or permanently. Alternatively, you can also have it
unlocked automatically.
LED brightness (27)
In the menu item "LED brightness" (27), you control
the luminosity of the LEDs via a slider (30). The value
255 is the maximum brightness. You can also
determine whether the LEDs should be switched off
in standby mode.
LED colour (28)
You can use this menu item (28) to individually adjust
the LED colours for the charging states "Ready",
"Charging" and "Finished". Tap on the charging
mode whose colour you want to change. Then select
a point in the colour spectrum in the submenu (31) or
enter RGB values manually. Do not forget to save to
utilise the selected colour. You can also select
predefined colours by tapping on "Apply".
Ground check (32)
Attention: This function should only be used if the
power supply has no grounding (IT mains). If you are
not sure, you should leave the setting at "Ground
check enable"! The so-called Norway mode (earth
detection is deactivated) is visualised by 4 red LEDs
on the go-eCharger (3, 6, 9, 12 o'clock).
The go-eCharger has a safety function which checks
that the power connection used is sufficiently
earthed and prevents charging if there is insufficient
grounding.
In some regions, e.g. Norway, isolating transformers
are used (IT mains). In order to charge also in such
regions with the go-eCharger, the function "Ground
check" can be deactivated. When operating in the
usual European mains with earthing, switching off
the „Ground check" in case of insufficient earthing
can lead to danger!
21
24
21
25
20
21
22
23
21
26
21
27
21
28
21
29
31
30
32
WARNING
ATTENTION
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