go-e Charger HOME+ Manual

Sicherheitshinweise
Short Instructions
ENGLISH
Eine Missachtung der Bedienungsvorschriften kann schwerwiegende Folgen haben. Die go-e GmbH lehnt jegliche Haftung
für Schadensfälle ab, welche unter Missachtung der Bedienungsanleitung oder sonstiger Warnhinweise am Gerät selbst
entstehen.
Achtung! Hochspannung, Brandgefahr! Verwenden Sie das Gerät auf keinen Fall, wenn das Gehäuse beschädigt oder
geöffnet ist!
Verwenden Sie den go-eCharger auf keinen Fall, wenn ein am Gerät angebrachtes oder angestecktes Kabel eine
Beschädigung aufweist.
Verwenden Sie niemals nasse oder verschmutzte Stecker in Verbindung mit dem go-eCharger.
Gehen Sie sicher, dass der Anschluss, an dem der go-eCharger angeschlossen werden soll, fachgerecht installiert wurde
und unbeschädigt ist.
Jegliche Änderung oder Reparatur an Hard- oder Software darf ausschließlich durch Fachpersonal der go-e GmbH oder
dafür geschultes Personal erfolgen. Das Entfernen von am go-eCharger angebrachten Warnhinweisen oder das Öffnen
des Geräts führt zum Verlust jeglicher Haftung durch die go-e GmbH.
Der go-eCharger darf ausschließlich für den Zweck der Ladung von EV-Batterien in Verbindung mit den entsprechend dafür
vorgesehenen Adaptern und Kabeln verwendet werden.
Beachten Sie unbedingt den maximal zulässigen Ladestrom des Anschlusses, an dem Sie laden. Sollte dieser nicht
bekannt sein, laden Sie mit der geringsten Ladestromstärke. Bei Verwendung von Adaptern ist der maximale Strom des
(jeweiligen) Adapters zu beachten. Ist dieser nicht bekannt, verwenden Sie den geringsten Ladestrom. ACHTUNG: Beim
go-eCharger HOME+ 22 kW ist eine automatische Reduzierung des Ladestroms auf 16 A durch Anstecken des Adapters
nur in Verbindung mit den originalen go-e-Adaptern möglich. Der go-eCharger HOME+ 11 kW lädt unabhängig vom Adapter
immer mit maximal 16 A. Verwenden Sie niemals Adapter deren technische Eignung unklar ist!
Ziehen Sie den Stecker niemals am Kabel aus der Steckverbindung!
Bei Verwendung an Haushaltssteckdosen (Schutzkontaktsteckern) empfehlen wir einen maximalen Ladestrom von 10 A.
Sorgen Sie für eine mechanische Entlastung des Schutzkontaktsteckers, indem Sie das Gewicht des go-eCharger und des
daran angeschlossenen Ladekabels ausreichend abstützen!
Beachten Sie die Vorgaben des Netzbetreibers bezüglich einphasiger Ladung und der daraus evtl. resultierenden
asymmetrischen Netzbelastung.
Decken Sie den go-eCharger niemals während des Ladevorgangs ab. Ein Hitzestau kann zu nachhaltigen Schäden bis hin
zum Brand führen.
Bei ungewöhnlicher Wärmeentwicklung ist der Ladevorgang unverzüglich abzubrechen.
Nehmen Sie unbedingt Kontakt mit dem Kundendienst auf, wenn Ihnen Verfärbung oder Verformung des Kunststoffes
aufgrund von Wärmeentwicklung auffallen.
Nutzen Sie Ihren go-eCharger ausschließlich hängend oder in der Wandhalterung. Nutzen Sie die Ladebox niemals
liegend! Die Typ 2 Steckverbinder sind nicht wasserdicht und es könnte im Liegen Wasser zu den Kontakten vordringen!
Der go-eCharger ist für das Laden von gasenden Fahrzeugantriebsbatterien nur in gut belüfteten Räume geeignet.
Erkundigen Sie sich bei Unklarheit bei ihrem Fahrzeughersteller .
Der go-eCharger HOME+ 11 kW darf ausschließlich an folgenden Anschlüssen betrieben werden:
CEE rot 16 A 3-phasig 400 V 50 Hz oder
mit go-eCharger Adapter für HOME+ 11 kW :
¡CEE rot 32 A 3-phasig 400 V 50 Hz (Begrenzung durch Charger auf 16 A 3-phasig)
¡CEE blau 16 A 1-phasig 230 V 50 Hz
¡Schutzkontaktstecker 16 A 1-phasig 230 V 50 Hz
Der go-eCharger HOME+ 22 kW darf ausschließlich an folgenden Anschlüssen betrieben werden:
CEE rot 32 A 3-phasig 400 V 50 Hz oder
mit go-eCharger Adapter für HOME+ 22 kW:
¡CEE rot 16 A 3-phasig 400 V 50 Hz
¡CEE blau 16 A 1-phasig 230 V 50 Hz
¡CEE blau 32 A 1-phasig 230 V 50 Hz
¡Schutzkontaktstecker 16 A 1-phasig 230 V 50 Hz
Die original go-e Adapter für den go-eCharger HOME+ 11 kW und go-eCharger HOME+ 22 kW dürfen ausschließlich in
Verbindung mit dem jeweiligen go-eCharger verwendet werden.
Der go-eCharger HOME+ verfügt über die Kommunikationsschnittstellen WLAN 802.11b/g/n 2,4GHz und RFID. Das
WLAN wird auf einer Frequenz von 2,4Ghz, Kanäle 1-13 mit dem Frequenzband 2412-2472Mhz, betrieben. Die maximale
Sendeleistung des WLAN beträgt 20dBm. RFID wird auf einer Frequenz von 13.56MHz mit einer maximalen Strahlungslei-
stung von 60dBµA/m auf 10m betrieben.
WARNUNG
ACHTUNG
The device can be installed indoors or outdoors. Provide a power supply. If a three-phase socket is available,
insert the charging unit onto the wall mount and the plug of the charging unit into the socket to determine the
best positioning of the wall bracket.
Then use the mounting plate as a template for marking the drill holes. Use a spirit level to align the wall mount.
Use the screws and dowels supplied to attach the wall bracket. Make sure that there are no distortions on the
surface. If the wall bracket warps, it may not be possible to attach the device. Use spacers to compensate for
any unevenness in the wall.
If there is no three-phase current connection, have the three-phase current socket installed by a qualified
electrician. This qualified person has a recognised electrical engineering qualification which enables him/her to
carry out all electrical engineering work in accordance with the applicable national regulations. You can achieve
a comfortable height for the charging box by having the three-phase socket installed approx. 170 cm above the
floor.
Before installation and initial operation, please note the following:
Mounting of go-eCharger HOME+
This quick guide applies to the go-eCharger HOME+ with the power variants 11 kW and 22
kW. Please download the complete user manual and data sheet of your version of the
go-eCharger HOME+ from the go-e website.
The documents can be accessed at www.go-e.co/downloads/?lang=en
Please read the instructions for the device carefully before installation and initial operation
and observe all safety instructions! The complete operating instructions, short instructions
and the data sheet should help you:
¡to use the product properly and avoid damage
¡to increase durability and reliability
¡to prevent a hazard
WARNING
ATTENTION
The go-eCharger has a built-in RCD protection device with DC current detection (30 mA AC
and 6 mA DC). Therefore an upstream RCD type B is not necessary. The circuit to which the
go-eCharger is connected has to be fitted with an RCCB type A and a miniature circuit
breaker (MCB), characteristic B and C is permissible, according to the the following
specification:
ŸConnection 16/32 A three-phase = 3- or 4-pole MCB for 16/32 A
ŸConnection 16/32 A single-phase = 2-pole MCB for 16/32 A
WARNING
ATTENTION
WARNING
ATTENTION
Bitte entsorgen Sie das Gerät und die Verpackung nach dem
Ende des Gebrauchs ordnungsgemäß entsprechend der
nationalen gesetzlichen Bestimmungen. Altgeräte dürfen
nicht im Hausmüll entsorgt werden. Helfen Sie beim Umwelt-
schutz!
406/21 1

Registration information
Depending on the country, the requirements of the authorities and electricity network operators have to be
observed, such as a reporting or approval requirement for charging equipment, or the limitation of 1-phase
charging. Please contact your network operator/electricity provider to find out whether the go-eCharger is
subject to registration or approval and whether other restrictions need to be observed. Further information can
be found in the FAQ on our website at www.go-e.co/faq-charger/?lang=en.
Commissioning
Connect the charging unit to the power source: to do this, plug the charger into a CEE red 16 A
(applies to go-eCharger HOME+ 11 kW) or CEE red 32 A (applies to go-eCharger HOME+ 22
kW) socket (1). For other sockets suitable adapters have to be used. When using original go-e
adapters, the current is automatically limited. Do not use adapters from other manufacturers (in
this case, the setting of the go-eCharger should not exceed 16 A). The charging current of the
go-eCharger HOME+ 11 kW is always limited by the charger to a maximum of 16 A.
Attention: Not all domestic plugs are suitable for a permanent load of 16 A. We recommend a
maximum charging current of 10 A for use with domestic plugs.
After connecting the charger to the power source, the LEDs first light up in rainbow colours, then
blue in the number of preset charging level. Now select the desired ampere strength via the
setting button (2) on the front of the charger (five predefined levels, adjustable via the app). One
LED lighting up in blue corresponds to 1 ampere. Therefore, a maximum of 16 LEDs light up blue
on the go-eCharger HOME+ 11 kW.
Attention: Please note the maximum connected load of your household. If this is exceeded, the
house fuse may trip.
Plug the charging cable into the type 2 socket of the charger. Please ensure that the type 2
plug is inserted into the charger as far as possible.
Then insert the vehicle plug of the charging cable into the charging port of the vehicle. The LEDs
of the charger light up yellow (3) (connection is being checked). After charging is enabled, the
LEDs rotate clockwise around the charging socket.
Note: The cable remains locked (default settings) in the type 2 socket after the charging process
is complete until it is removed from the vehicle (theft protection).
Any questions?
You can also find an overview of frequently asked questions on our website in the FAQ section:
www.go-e.co/faq-charger/?lang=en
Contact to customer service
Notes about the earth detection function
This function should only be used if the power supply has no grounding (IT mains). If you are
not sure, you should leave the setting at "Ground check enable"! The so-called Norway mode
(earth detection is deactivated) is visualised by 4 red LEDs on the go-eCharger (3, 6, 9, 12
o'clock) and can be managed via the app.
The go-eCharger has a safety function which checks that the power connection used is
sufficiently earthed and prevents charging if there is insufficient grounding.
In some regions, e.g. Norway, isolating transformers are used (IT mains). In order to charge
also in such regions with the go-eCharger, the function "Ground check" can be deactivated.
When operating in the usual European mains with earthing, switching off the „Ground check"
in case of insufficient earthing can lead to danger!
WARNING
ATTENTION
Mounting of go-eCharger HOME+ (continued)
If necessary, attach the supplied U-piece for optional cable securing with the screw and dowel still present so
that you can lay the connection cable leading to the CEE socket in the U-piece. The cable is then secured with a
padlock, which is not included in the scope of delivery.
If you want to change the basic settings of the go-eCharger, use
comfort functions, check the internal electricity meter or control the
charger remotely, download the go-eCharger app. The Charger
requires app version 2.0.0 or higher.
Set up Internet access for further functions
Some smartphones require disabling mobile data and all WiFi connections.
Either scan the QR code on the reset card (an external app may be required for this) or manually search for the
charger's network (displayed as go-e-xxxxxx) in the settings of your mobile device to establish a connection to
the hotspot. If you connect manually, you have to enter the password that you will find on the reset card under
"Hotspot key".
Now open the go-eCharger app. If the page „Charging“ is already displayed, you can already operate the
charger locally via the app. Otherwise, you need to select your go-eCharger in the app beforehand.
1. Set up a connection to the go-eCharger via hotspot
To control the charger remotely and for certain comfort functions, a WiFi connection of
the device is indispensable. To connect to a WiFi network, an active hotspot connection
between the smartphone and the go-eCharger is required (as described above). Now
tap on the blue "+" icon (4) in the go-eCharger app.
On the following screen, select "Setup a new go-eCharger" (5). As soon as the existing
hotspot connection has been detected, tap on "Next". On the next view, the connection to
the " WiFi" needs to be activated. Enter the name of your WiFi ("SSID") or select your
WiFi (if displayed). You also have to enter the "Password" of this WiFi network. As soon
as the connection has been established, a "Next" button appears, which you need to
click. Then follow the app's further instructions until the "Done" button appears. Tap it.
Then check whether the connection to the go-e Cloud is allowed under "Advanced settings" ("Internet" tab of
the go-eCharger app).After successful setup, you can disconnect your mobile phone from the charger's
hotspot, reactivate mobile data (if deactivated) or connect the smartphone to a WiFi network to control the
charger remotely via the app.
2. Setting up a connection to the go-eCharger via WiFi
M a i l : o f fi c e @ g o - e . c o
T e l : + 4 3 4 2 7 6 6 2 4 0 0 1 0
www.go-e.co
go-e GmbH
S a t e l l i t e n s t r a ß e 1
A T 9 5 6 0 F e l d k i r c h e n
1
2
3
5
4
23

Registration information
Depending on the country, the requirements of the authorities and electricity network operators have to be
observed, such as a reporting or approval requirement for charging equipment, or the limitation of 1-phase
charging. Please contact your network operator/electricity provider to find out whether the go-eCharger is
subject to registration or approval and whether other restrictions need to be observed. Further information can
be found in the FAQ on our website at www.go-e.co/faq-charger/?lang=en.
Commissioning
Connect the charging unit to the power source: to do this, plug the charger into a CEE red 16 A
(applies to go-eCharger HOME+ 11 kW) or CEE red 32 A (applies to go-eCharger HOME+ 22
kW) socket (1). For other sockets suitable adapters have to be used. When using original go-e
adapters, the current is automatically limited. Do not use adapters from other manufacturers (in
this case, the setting of the go-eCharger should not exceed 16 A). The charging current of the
go-eCharger HOME+ 11 kW is always limited by the charger to a maximum of 16 A.
Attention: Not all domestic plugs are suitable for a permanent load of 16 A. We recommend a
maximum charging current of 10 A for use with domestic plugs.
After connecting the charger to the power source, the LEDs first light up in rainbow colours, then
blue in the number of preset charging level. Now select the desired ampere strength via the
setting button (2) on the front of the charger (five predefined levels, adjustable via the app). One
LED lighting up in blue corresponds to 1 ampere. Therefore, a maximum of 16 LEDs light up blue
on the go-eCharger HOME+ 11 kW.
Attention: Please note the maximum connected load of your household. If this is exceeded, the
house fuse may trip.
Plug the charging cable into the type 2 socket of the charger. Please ensure that the type 2
plug is inserted into the charger as far as possible.
Then insert the vehicle plug of the charging cable into the charging port of the vehicle. The LEDs
of the charger light up yellow (3) (connection is being checked). After charging is enabled, the
LEDs rotate clockwise around the charging socket.
Note: The cable remains locked (default settings) in the type 2 socket after the charging process
is complete until it is removed from the vehicle (theft protection).
Any questions?
You can also find an overview of frequently asked questions on our website in the FAQ section:
www.go-e.co/faq-charger/?lang=en
Contact to customer service
Notes about the earth detection function
This function should only be used if the power supply has no grounding (IT mains). If you are
not sure, you should leave the setting at "Ground check enable"! The so-called Norway mode
(earth detection is deactivated) is visualised by 4 red LEDs on the go-eCharger (3, 6, 9, 12
o'clock) and can be managed via the app.
The go-eCharger has a safety function which checks that the power connection used is
sufficiently earthed and prevents charging if there is insufficient grounding.
In some regions, e.g. Norway, isolating transformers are used (IT mains). In order to charge
also in such regions with the go-eCharger, the function "Ground check" can be deactivated.
When operating in the usual European mains with earthing, switching off the „Ground check"
in case of insufficient earthing can lead to danger!
WARNING
ATTENTION
Mounting of go-eCharger HOME+ (continued)
If necessary, attach the supplied U-piece for optional cable securing with the screw and dowel still present so
that you can lay the connection cable leading to the CEE socket in the U-piece. The cable is then secured with a
padlock, which is not included in the scope of delivery.
If you want to change the basic settings of the go-eCharger, use
comfort functions, check the internal electricity meter or control the
charger remotely, download the go-eCharger app. The Charger
requires app version 2.0.0 or higher.
Set up Internet access for further functions
Some smartphones require disabling mobile data and all WiFi connections.
Either scan the QR code on the reset card (an external app may be required for this) or manually search for the
charger's network (displayed as go-e-xxxxxx) in the settings of your mobile device to establish a connection to
the hotspot. If you connect manually, you have to enter the password that you will find on the reset card under
"Hotspot key".
Now open the go-eCharger app. If the page „Charging“ is already displayed, you can already operate the
charger locally via the app. Otherwise, you need to select your go-eCharger in the app beforehand.
1. Set up a connection to the go-eCharger via hotspot
To control the charger remotely and for certain comfort functions, a WiFi connection of
the device is indispensable. To connect to a WiFi network, an active hotspot connection
between the smartphone and the go-eCharger is required (as described above). Now
tap on the blue "+" icon (4) in the go-eCharger app.
On the following screen, select "Setup a new go-eCharger" (5). As soon as the existing
hotspot connection has been detected, tap on "Next". On the next view, the connection to
the " WiFi" needs to be activated. Enter the name of your WiFi ("SSID") or select your
WiFi (if displayed). You also have to enter the "Password" of this WiFi network. As soon
as the connection has been established, a "Next" button appears, which you need to
click. Then follow the app's further instructions until the "Done" button appears. Tap it.
Then check whether the connection to the go-e Cloud is allowed under "Advanced settings" ("Internet" tab of
the go-eCharger app).After successful setup, you can disconnect your mobile phone from the charger's
hotspot, reactivate mobile data (if deactivated) or connect the smartphone to a WiFi network to control the
charger remotely via the app.
2. Setting up a connection to the go-eCharger via WiFi
M a i l : o f fi c e @ g o - e . c o
T e l : + 4 3 4 2 7 6 6 2 4 0 0 1 0
www.go-e.co
go-e GmbH
S a t e l l i t e n s t r a ß e 1
A T 9 5 6 0 F e l d k i r c h e n
1
2
3
5
4
23

Safety instructions
Non-compliance with the operating instructions can have serious consequences. go-e GmbH does not assume any liability
for damage caused by disregarding operating instructions or other warnings on the device itself.
Attention! High voltage, fire hazard! Never use the device if the housing is damaged or opened!
Do not use the go-eCharger if the cables attached or connected to the device are damaged.
Never use wet or dirty plugs in conjunction with the go-eCharger.
Make sure that the connection to which the go-eCharger is to be connected has been properly installed and is undamaged.
Any modification or repair of hardware or software may only be carried out by qualified personnel of go-e GmbH or
personnel trained for this purpose. The removal of warnings attached to the go-eCharger or the opening of the device will
result in the loss of any liability by go-e GmbH.
The go-eCharger may only be used for the purpose of charging EV batteries in conjunction with the appropriate adapters
and cables.
It‘s important to observe the maximum permissible charging current of the connection at which you are charging. If you don't
known this, charge with the lowest charge current. When using adapters, the maximum current for the adapter has to be
observed. If this is not known, use the lowest charging current. Attention: The go-eCharger HOME+ 22 kW automatically
reduces the charging current to 16 A by plugging in the adapter only in conjunction with the original go-e adapters. The go-
eCharger HOME+ 11 kW always charges with a maximum of 16 A, regardless of the adapter. Never use adapters whose
technical suitability is unclear!
Never unplug by pulling the cable.
We recommend a maximum charging current of 10A for use with domestic plugs. Take care of a mechanical relief of the
domestic plug by supporting the weight of the go-eCharger and the connected charging cable!
Observe the specifications of the electricity network operator with regard to single-phase charging and the resulting
asymmetrical grid load.
Never cover the go-eCharger during charging. Heat accumulation can lead to permanent damage or even fire.
In the event of unusual heat generation, the charging process has to be stopped immediately.
If you notice discoloration or deformation of the plastic due to heat generation, it is imperative that you contact the customer
service.
Use your go-eCharger exclusively hanging or in the wall mount. Never use the charging box lying down! The type 2
connectors are not waterproof and water could penetrate to the contacts while lying down!
The go-eCharger is suitable for charging gassing vehicle traction batteries only in well ventilated rooms. In case of
uncertainty, please contact your vehicle manufacturer.
The go-eCharger HOME+ 11 kW may only be operated on the following connections:
¡CEE red 16 A 3-phase 400 V 50 Hz or
with go-eCharger adapter for HOME+ 11 kW:
¡CEE red 32 A 3-phase 400 V 50 Hz (limited by Charger to 16 A 3-phase)
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The go-eCharger HOME+ 22 kW may only be operated on the following connections:
¡CEE red 32 A 3-phase 400 V 50 Hz or
with go-eCharger adapter for HOME+ 22 kW:
¡CEE red 16 A 3-phase 400 V 50 Hz
¡CEE blue 16 A 1-phase 230 V 50 Hz
¡CEE blue 32 A 1-phase 230 V 50 Hz
¡multiple domestic plugs 16 A 1-phase 230 V 50 Hz
The original go-e adapters for the go-eCharger HOME+ 11 kW and go-eCharger HOME+ 22 kW may only be used in
conjunction with the respective go-eCharger.
The go-eCharger HOME+ has the communication interfaces WiFi 802.11b/g/n 2.4GHz and RFID. WiFi is operated on a
frequency of 2.4Ghz, channels 1-13 with the frequency band 2412-2472Mhz. The maximum transmission power of the WiFi
is 20dBm. RFID is operated on a frequency of 13.56MHz with a maximum radiated power of 60dBµA/m at 10m.
WARNING
ATTENTION
Please dispose of the device and the packaging after use in
accordance with the national legal regulations. Old applian-
ces are not allowed to be disposed of with household waste.
Help protect the environment!
4